[{"data":1,"prerenderedAt":1348},["ShallowReactive",2],{"help:\u002Fhelp\u002Faccount":3,"help-all-categories":4,"help-cat-articles:\u002Fhelp\u002Faccount":128,"help-related:\u002Fhelp\u002Faccount":1347},null,[5,17,27,37,47,57,67,77,87,97,107,118],{"id":6,"title":7,"audience":8,"description":9,"extension":10,"icon":11,"meta":12,"order":13,"slug":14,"stem":15,"__hash__":16},"helpCategories\u002Fhelp\u002Fcategories\u002Fgetting-started.yml","Getting started","clinic","Set up your workspace, learn the layout, and run your first day.","yml","i-lucide-compass",{},1,"getting-started","help\u002Fcategories\u002Fgetting-started","lTnfg_2tKvxQ9QanJ9XY3shoBHrJNWNfnxhcYaaKKPI",{"id":18,"title":19,"audience":8,"description":20,"extension":10,"icon":21,"meta":22,"order":23,"slug":24,"stem":25,"__hash__":26},"helpCategories\u002Fhelp\u002Fcategories\u002Fcalendar.yml","Calendar & booking","Book, move, and cancel appointments. Block time, work the waitlist, and read the grid at a glance.","i-lucide-calendar",{},2,"calendar","help\u002Fcategories\u002Fcalendar","s5UMHzRIeTUFi7mdsOyuSluzJBp79U9WTsTpOtbaW-E",{"id":28,"title":29,"audience":8,"description":30,"extension":10,"icon":31,"meta":32,"order":33,"slug":34,"stem":35,"__hash__":36},"helpCategories\u002Fhelp\u002Fcategories\u002Fcheckout.yml","Checkout & payments","Ring up a sale, take tips, handle deposits and fees, issue refunds, and close the drawer.","i-lucide-credit-card",{},3,"checkout","help\u002Fcategories\u002Fcheckout","4PQPgJd7Z25g0SvtoqqdMlnzk3DlcJpaZhNAiNiYVW0",{"id":38,"title":39,"audience":8,"description":40,"extension":10,"icon":41,"meta":42,"order":43,"slug":44,"stem":45,"__hash__":46},"helpCategories\u002Fhelp\u002Fcategories\u002Fclients.yml","Clients & forms","Add and find clients, read a client profile, and send forms and consents.","i-lucide-users",{},4,"clients","help\u002Fcategories\u002Fclients","u-tqzEJo2gR_wJ7x7y-EMIF3L4TP9EuBWlamwgwCC0I",{"id":48,"title":49,"audience":8,"description":50,"extension":10,"icon":51,"meta":52,"order":53,"slug":54,"stem":55,"__hash__":56},"helpCategories\u002Fhelp\u002Fcategories\u002Fretail.yml","Memberships, packages & gift cards","The things clients buy once and spend down over time, and how each one behaves at checkout.","i-lucide-gift",{},5,"retail","help\u002Fcategories\u002Fretail","wVVr_rc_P9p2RZWwy0XKsNB9fQ7XtQxxIz4qnixkGkg",{"id":58,"title":59,"audience":8,"description":60,"extension":10,"icon":61,"meta":62,"order":63,"slug":64,"stem":65,"__hash__":66},"helpCategories\u002Fhelp\u002Fcategories\u002Foperations.yml","Operations","The internal side of the business, covering your written playbook, task boards, venue incidents, and the policies everyone signs.","i-lucide-briefcase",{},6,"operations","help\u002Fcategories\u002Foperations","kSPRTYYbOW5LBNuaYXGv0C4IE7BqS2n-OkCSI97f-cM",{"id":68,"title":69,"audience":8,"description":70,"extension":10,"icon":71,"meta":72,"order":73,"slug":74,"stem":75,"__hash__":76},"helpCategories\u002Fhelp\u002Fcategories\u002Fteam.yml","Team & scheduling","Working hours, the weekly roster, clock-in, timesheets, and time off.","i-lucide-id-card",{},7,"team","help\u002Fcategories\u002Fteam","1cMbCRwUmewb4t_DwUJ7jJUjntx-odU8jRDgBredsPs",{"id":78,"title":79,"audience":8,"description":80,"extension":10,"icon":81,"meta":82,"order":83,"slug":84,"stem":85,"__hash__":86},"helpCategories\u002Fhelp\u002Fcategories\u002Fgrowth.yml","Reports & growth","Read the numbers, export them, and find the report you actually need.","i-lucide-trending-up",{},8,"growth","help\u002Fcategories\u002Fgrowth","3XyCU-DkoYi7xSPz0tDRohlYkNBUS0YsLo-insknI8o",{"id":88,"title":89,"audience":8,"description":90,"extension":10,"icon":91,"meta":92,"order":93,"slug":94,"stem":95,"__hash__":96},"helpCategories\u002Fhelp\u002Fcategories\u002Fsettings.yml","Settings & admin","Services and pricing, who can see what, and moving your data in from another system.","i-lucide-settings",{},9,"settings","help\u002Fcategories\u002Fsettings","rdLQHp7tfAu5iySbsypfXu1kOuujDAuLVk6yGidNvtQ",{"id":98,"title":99,"audience":8,"description":100,"extension":10,"icon":101,"meta":102,"order":103,"slug":104,"stem":105,"__hash__":106},"helpCategories\u002Fhelp\u002Fcategories\u002Faccount.yml","Your login and profile","Your own login, password, two-factor security, profile, and language.","i-lucide-user-circle",{},10,"account","help\u002Fcategories\u002Faccount","8JZPH_8Q-lnEEFgysE9gCwyd1pzUe2hfAebATuQ5Pog",{"id":108,"title":109,"audience":110,"description":111,"extension":10,"icon":112,"meta":113,"order":114,"slug":115,"stem":116,"__hash__":117},"helpCategories\u002Fhelp\u002Fcategories\u002Fbook-online.yml","Book online","client","Booking, paying, and managing your visit from your venue's booking page and the private links they send you.","i-lucide-globe",{},20,"book-online","help\u002Fcategories\u002Fbook-online","dUBIoELt-ci1vqbw_VX1VA6PGJV8V-9x4ZmpAk1aXXE",{"id":119,"title":120,"audience":110,"description":121,"extension":10,"icon":122,"meta":123,"order":124,"slug":125,"stem":126,"__hash__":127},"helpCategories\u002Fhelp\u002Fcategories\u002Fportal.yml","Your account and visits","Booking from your account, managing your visits, and using your wallet, memberships and rewards.","i-lucide-user-round",{},21,"portal","help\u002Fcategories\u002Fportal","D8_zQhv9hO2b9PYDADw-ebh1yZUuC0UcBt3DDZbMAH4",[129,406,599,834,1044,1188],{"id":130,"title":131,"audience":8,"body":132,"category":104,"description":387,"draft":388,"extension":389,"icon":390,"keywords":391,"meta":398,"navigation":399,"order":103,"path":400,"related":401,"seo":402,"stem":403,"updatedAt":404,"__hash__":405},"help\u002Fhelp\u002Faccount\u002Flog-in-and-reset-your-password.md","Log in and reset your password",{"type":133,"value":134,"toc":363},"minimark",[135,149,154,157,200,238,242,276,287,291,317,323,327,331,334,338,345,349,356,360],[136,137,138,139,143,144,148],"p",{},"Sign in at ",[140,141,142],"code",{},"\u002Fauth\u002Flogin"," with your email and password — or skip the password entirely and have Owneli email you a one-time sign-in link. Forgot your password? ",[145,146,147],"strong",{},"Forgot password?"," on the login page emails you a reset link.",[150,151,153],"h2",{"id":152},"how-do-i-log-in-to-owneli","How do I log in to Owneli?",[136,155,156],{},"Two ways in, both starting from your email address:",[158,159,160,173],"table",{},[161,162,163],"thead",{},[164,165,166,170],"tr",{},[167,168,169],"th",{},"Method",[167,171,172],{},"When to use it",[174,175,176,190],"tbody",{},[164,177,178,184],{},[179,180,181],"td",{},[145,182,183],{},"Password",[179,185,186,187],{},"The everyday route — email + password, then ",[145,188,189],{},"Sign in",[164,191,192,197],{},[179,193,194],{},[145,195,196],{},"Magic link",[179,198,199],{},"You forgot the password, or you're on a device you'd rather not type it on",[201,202,203,208,214,218,227,231],"steps",{},[204,205,207],"h3",{"id":206},"enter-your-email-and-password","Enter your email and password",[136,209,210,211,213],{},"Press ",[145,212,189],{},".",[204,215,217],{"id":216},"enter-your-two-factor-code-if-asked","Enter your two-factor code if asked",[136,219,220,221,226],{},"If ",[222,223,225],"a",{"href":224},"\u002Fhelp\u002Faccount\u002Fsecure-your-account-with-mfa","two-factor authentication"," is on for your account, type the 6-digit code from your authenticator app.",[204,228,230],{"id":229},"you-land-in-the-app","You land in the app",[136,232,233,234,237],{},"If your business requires two-factor and you haven't set it up yet, a ",[145,235,236],{},"Secure your account"," screen may offer to set it up first — you can do it now or later.",[150,239,241],{"id":240},"how-do-i-sign-in-without-a-password","How do I sign in without a password?",[201,243,244,248,254,258,261,265],{},[204,245,247],{"id":246},"send-yourself-the-link","Send yourself the link",[136,249,250,251,213],{},"Enter your email on the login page and press ",[145,252,253],{},"Send magic link",[204,255,257],{"id":256},"open-the-email","Open the email",[136,259,260],{},"You can either click the sign-in link, or type the one-time code from the email into the field that appears on the login page — both work.",[204,262,264],{"id":263},"didnt-arrive","Didn't arrive?",[136,266,267,268,271,272,275],{},"Use ",[145,269,270],{},"Resend link",", or ",[145,273,274],{},"Use a different email"," to start over.",[277,278,279],"tip",{},[136,280,281,282,286],{},"The magic link only works for accounts that already exist. If you've never been invited to a Owneli business, ",[222,283,285],{"href":284},"\u002Fhelp\u002Faccount\u002Faccept-an-invitation","ask for an invitation"," first.",[150,288,290],{"id":289},"how-do-i-reset-a-forgotten-password","How do I reset a forgotten password?",[201,292,293,297,300,304,310,314],{},[204,294,296],{"id":295},"click-forgot-password","Click \"Forgot password?\"",[136,298,299],{},"It's on the login page, next to the password field.",[204,301,303],{"id":302},"enter-your-email","Enter your email",[136,305,210,306,309],{},[145,307,308],{},"Send reset link",". A confirmation screen tells you it's on the way.",[204,311,313],{"id":312},"set-a-new-password","Set a new password",[136,315,316],{},"Follow the link in the email to the reset page, choose a new password, and sign in as usual.",[318,319,320],"note",{},[136,321,322],{},"For security, the login page never confirms whether an email address has an account — a failed magic link or reset shows the same generic message either way.",[150,324,326],{"id":325},"common-questions","Common questions",[204,328,330],{"id":329},"why-does-it-say-my-account-has-been-deactivated","Why does it say my account has been deactivated?",[136,332,333],{},"An administrator has ended your access to that business. Contact the business directly — there's nothing to fix on your side.",[204,335,337],{"id":336},"i-signed-in-but-see-access-suspended-or-pending-review-what-now","I signed in but see \"Access suspended\" or \"Pending review\" — what now?",[136,339,340,341],{},"Those are membership states, not login failures. See ",[222,342,344],{"href":343},"\u002Fhelp\u002Faccount\u002Faccount-suspended-or-pending-review","Why is my account suspended or pending review?",[204,346,348],{"id":347},"i-lost-my-authenticator-app-and-cant-get-past-the-code-screen","I lost my authenticator app and can't get past the code screen",[136,350,351,352,355],{},"See the recovery section of ",[222,353,354],{"href":224},"Secure your account with two-factor authentication"," — an admin or the owner can disable your two-factor so you can re-enrol.",[204,357,359],{"id":358},"can-i-stay-signed-in","Can I stay signed in?",[136,361,362],{},"Yes — sessions persist on trusted devices. If your business sets an inactivity timeout, you'll be signed out after that idle period.",{"title":364,"searchDepth":23,"depth":23,"links":365},"",[366,371,376,381],{"id":152,"depth":23,"text":153,"children":367},[368,369,370],{"id":206,"depth":33,"text":207},{"id":216,"depth":33,"text":217},{"id":229,"depth":33,"text":230},{"id":240,"depth":23,"text":241,"children":372},[373,374,375],{"id":246,"depth":33,"text":247},{"id":256,"depth":33,"text":257},{"id":263,"depth":33,"text":264},{"id":289,"depth":23,"text":290,"children":377},[378,379,380],{"id":295,"depth":33,"text":296},{"id":302,"depth":33,"text":303},{"id":312,"depth":33,"text":313},{"id":325,"depth":23,"text":326,"children":382},[383,384,385,386],{"id":329,"depth":33,"text":330},{"id":336,"depth":33,"text":337},{"id":347,"depth":33,"text":348},{"id":358,"depth":33,"text":359},"How to log in to Owneli with a password or a magic link, reset a forgotten password, and fix the most common can't-log-in problems.",false,"md","i-lucide-log-in",[392,393,394,395,396,397],"reset my password","can't log in","forgot password","magic link login","sign in without password","login code email",{},true,"\u002Fhelp\u002Faccount\u002Flog-in-and-reset-your-password",[224,284,343],{"title":131,"description":387},"help\u002Faccount\u002Flog-in-and-reset-your-password","2026-08-14","8Ft7WPOOaQyRaUtMBfTlkHhy5NuO4Q8yXwlS_AD-TeE",{"id":407,"title":408,"audience":8,"body":409,"category":104,"description":585,"draft":388,"extension":389,"icon":586,"keywords":587,"meta":594,"navigation":399,"order":114,"path":284,"related":595,"seo":596,"stem":597,"updatedAt":404,"__hash__":598},"help\u002Fhelp\u002Faccount\u002Faccept-an-invitation.md","Accept an invitation to join a business",{"type":133,"value":410,"toc":569},[411,418,422,425,429,465,474,478,481,526,530,533,535,539,542,546,553,557],[136,412,413,414,417],{},"Click the link in your invitation email, set a password, verify your phone with a 6-digit code, and you're in. If you already have a Owneli account with that email, it's a one-click ",[145,415,416],{},"Accept invitation"," instead.",[150,419,421],{"id":420},"how-do-i-accept-a-owneli-invitation","How do I accept a Owneli invitation?",[136,423,424],{},"The link opens the acceptance page, showing the business you're joining and the role you were invited as. Your email address is fixed — it's the one the invitation was sent to.",[204,426,428],{"id":427},"if-youre-new-to-owneli","If you're new to Owneli",[201,430,431,435,438,442,448,452,458,462],{},[204,432,434],{"id":433},"open-the-invitation-link","Open the invitation link",[136,436,437],{},"Check the business name and role shown at the top.",[204,439,441],{"id":440},"fill-in-your-details","Fill in your details",[136,443,444,445,213],{},"Enter your name, your mobile number, and a password of at least 8 characters, then press ",[145,446,447],{},"Continue",[204,449,451],{"id":450},"verify-your-phone","Verify your phone",[136,453,454,455,213],{},"A 6-digit code is texted to you. Type it in and press ",[145,456,457],{},"Verify & accept",[204,459,461],{"id":460},"youre-in","You're in",[136,463,464],{},"You're signed in automatically and taken to onboarding. If auto sign-in doesn't complete, sign in from the login page with your new password.",[277,466,467],{},[136,468,469,470,473],{},"Number can't receive texts — a landline, or a carrier hiccup? Use the ",[145,471,472],{},"email me the code instead"," option that appears; the code goes to the same mailbox the invitation arrived in.",[204,475,477],{"id":476},"if-you-already-have-a-owneli-account","If you already have a Owneli account",[136,479,480],{},"One login can belong to several businesses.",[158,482,483,493],{},[161,484,485],{},[164,486,487,490],{},[167,488,489],{},"Your situation",[167,491,492],{},"What you'll see",[174,494,495,506,518],{},[164,496,497,500],{},[179,498,499],{},"Signed in as the invited email",[179,501,502,503,505],{},"A one-click ",[145,504,416],{}," — no new password, no phone step",[164,507,508,511],{},[179,509,510],{},"Signed in as a different email",[179,512,513,514,517],{},"A notice that the invite belongs to another mailbox, with ",[145,515,516],{},"Sign out"," to switch",[164,519,520,523],{},[179,521,522],{},"Signed out, but the account exists",[179,524,525],{},"Sign in first, then click the invitation link again",[150,527,529],{"id":528},"what-if-the-invitation-link-doesnt-work","What if the invitation link doesn't work?",[136,531,532],{},"Invitations expire. If the page says the invitation is invalid or expired, ask the admin who invited you to send a fresh one — the old link can't be revived.",[150,534,326],{"id":325},[204,536,538],{"id":537},"can-i-change-the-email-address-on-the-invitation","Can I change the email address on the invitation?",[136,540,541],{},"No — the invitation is bound to the mailbox it was sent to. If it went to the wrong address, ask the admin to cancel it and invite the right one.",[204,543,545],{"id":544},"what-role-will-i-have","What role will I have?",[136,547,548,549,213],{},"The invitation shows it — owner, admin, manager, or staff. What each can do is capability-based; see ",[222,550,552],{"href":551},"\u002Fhelp\u002Fsettings\u002Froles-and-permissions","Roles and permissions",[204,554,556],{"id":555},"what-should-i-do-first-after-joining","What should I do first after joining?",[136,558,559,560,564,565,568],{},"Take the ",[222,561,563],{"href":562},"\u002Fhelp\u002Fgetting-started\u002Fwelcome","welcome tour",", and ",[222,566,567],{"href":224},"turn on two-factor authentication"," — some businesses require it.",{"title":364,"searchDepth":23,"depth":23,"links":570},[571,579,580],{"id":420,"depth":23,"text":421,"children":572},[573,574,575,576,577,578],{"id":427,"depth":33,"text":428},{"id":433,"depth":33,"text":434},{"id":440,"depth":33,"text":441},{"id":450,"depth":33,"text":451},{"id":460,"depth":33,"text":461},{"id":476,"depth":33,"text":477},{"id":528,"depth":23,"text":529},{"id":325,"depth":23,"text":326,"children":581},[582,583,584],{"id":537,"depth":33,"text":538},{"id":544,"depth":33,"text":545},{"id":555,"depth":33,"text":556},"How to accept a Owneli team invitation — set your password, verify your phone, join with an existing account, and fix an expired invite link.","i-lucide-mail-plus",[588,589,590,591,592,593],"accept invitation","join my team","invite link expired","create staff account","invitation email not working","join a second business",{},[400,224,562],{"title":408,"description":585},"help\u002Faccount\u002Faccept-an-invitation","vZSxsef8fs9VAQvMv1dVdiltabV8dmEOObJIx8oPNGU",{"id":600,"title":354,"audience":8,"body":601,"category":104,"description":817,"draft":388,"extension":389,"icon":818,"keywords":819,"meta":827,"navigation":399,"order":828,"path":224,"related":829,"seo":830,"stem":831,"updatedAt":832,"__hash__":833},"help\u002Fhelp\u002Faccount\u002Fsecure-your-account-with-mfa.md",{"type":133,"value":602,"toc":800},[603,610,614,620,667,671,674,678,684,694,698,751,754,756,760,771,776,780,783,787,793,797],[136,604,605,606,609],{},"Turn on two-factor authentication in ",[145,607,608],{},"Settings → Profile",": scan a QR code with any authenticator app, confirm a 6-digit code, and save the recovery codes you're shown once. From then on, sign-in asks for a code from your app — so a stolen password alone can't open your business.",[150,611,613],{"id":612},"how-do-i-turn-on-two-factor-authentication","How do I turn on two-factor authentication?",[136,615,616,619],{},[145,617,618],{},"Before you start:"," install any standard authenticator app — Google Authenticator, Authy, 1Password, Microsoft Authenticator. Every user can do this for their own account; no admin permission needed.",[201,621,622,626,639,643,646,650,656,660],{},[204,623,625],{"id":624},"open-your-profile-settings","Open your profile settings",[136,627,628,629,631,632,635,636,213],{},"Go to ",[145,630,608],{},", find the ",[145,633,634],{},"Two-factor authentication"," row in the Security section, and click ",[145,637,638],{},"Enable",[204,640,642],{"id":641},"scan-the-qr-code","Scan the QR code",[136,644,645],{},"Scan it with your authenticator app. Can't scan? Type the setup key shown beside the QR code into the app instead.",[204,647,649],{"id":648},"confirm-with-a-code","Confirm with a code",[136,651,652,653,213],{},"Enter the 6-digit code the app now shows and press ",[145,654,655],{},"Verify & enable",[204,657,659],{"id":658},"save-your-recovery-codes","Save your recovery codes",[136,661,662,663,666],{},"Owneli immediately generates single-use recovery codes and shows them ",[145,664,665],{},"once",". Copy or download them into a password manager. When you close the dialog, they can't be viewed again.",[150,668,670],{"id":669},"what-changes-at-sign-in","What changes at sign-in",[136,672,673],{},"After your email and password (or magic link), you're asked for the current 6-digit code from your authenticator app. Enter it and you're in.",[150,675,677],{"id":676},"what-if-i-lose-my-phone","What if I lose my phone?",[679,680,681],"warning",{},[136,682,683],{},"Recovery codes can't yet be typed in at the sign-in screen — self-service redemption is a planned follow-up. If you're locked out, contact an admin or the owner of your business: they can disable your two-factor so you can sign in and re-enrol. Keep your recovery codes available for that conversation.",[136,685,686,687,689,690,693],{},"From ",[145,688,608],{}," you can always see how many codes remain and ",[145,691,692],{},"regenerate"," a fresh set — regenerating invalidates every code from the previous batch.",[150,695,697],{"id":696},"requiring-it-for-the-whole-team","Requiring it for the whole team",[158,699,700,713],{},[161,701,702],{},[164,703,704,707,710],{},[167,705,706],{},"Action",[167,708,709],{},"Who can do it",[167,711,712],{},"Where",[174,714,715,725,736],{},[164,716,717,720,723],{},[179,718,719],{},"Enrol yourself",[179,721,722],{},"Everyone",[179,724,608],{},[164,726,727,730,733],{},[179,728,729],{},"See who has enrolled (roster)",[179,731,732],{},"Admins",[179,734,735],{},"Settings → Team & access → Security",[164,737,738,744,749],{},[179,739,740,743],{},[145,741,742],{},"Require"," two-factor org-wide",[179,745,746],{},[145,747,748],{},"Owner only",[179,750,735],{},[136,752,753],{},"Once enforced, everyone is prompted to enrol at sign-in. Admins can use the roster to chase stragglers before flipping enforcement on.",[150,755,326],{"id":325},[204,757,759],{"id":758},"why-am-i-asked-to-set-up-two-factor-after-signing-in","Why am I asked to set up two-factor after signing in?",[136,761,762,763,766,767,770],{},"Owners and admins who have not enrolled may see an optional setup reminder. ",[145,764,765],{},"Not now"," pauses that reminder for seven days for your account in this browser. ",[145,768,769],{},"Don't remind me"," dismisses the optional reminder for that account in this browser. Clearing browser storage or using a different device can make it appear again.",[136,772,773,774,213],{},"These choices do not disable two-factor authentication or override your business's requirement to use it. You can still turn it on at any time in ",[145,775,608],{},[204,777,779],{"id":778},"which-authenticator-apps-work","Which authenticator apps work?",[136,781,782],{},"Any TOTP app — Google Authenticator, Authy, 1Password, Microsoft Authenticator, and the rest.",[204,784,786],{"id":785},"how-do-i-turn-two-factor-off","How do I turn two-factor off?",[136,788,789,792],{},[145,790,791],{},"Settings → Profile → Disable"," on the two-factor row. If your business requires it, expect to be prompted to enrol again.",[204,794,796],{"id":795},"are-recovery-codes-shown-again-later","Are recovery codes shown again later?",[136,798,799],{},"No. They're displayed exactly once when generated. If you didn't save them, regenerate a new batch — the old ones stop working.",{"title":364,"searchDepth":23,"depth":23,"links":801},[802,808,809,810,811],{"id":612,"depth":23,"text":613,"children":803},[804,805,806,807],{"id":624,"depth":33,"text":625},{"id":641,"depth":33,"text":642},{"id":648,"depth":33,"text":649},{"id":658,"depth":33,"text":659},{"id":669,"depth":23,"text":670},{"id":676,"depth":23,"text":677},{"id":696,"depth":23,"text":697},{"id":325,"depth":23,"text":326,"children":812},[813,814,815,816],{"id":758,"depth":33,"text":759},{"id":778,"depth":33,"text":779},{"id":785,"depth":33,"text":786},{"id":795,"depth":33,"text":796},"How to set up two-factor authentication (2FA) in Owneli with an authenticator app, save recovery codes, and get back in if you lose your phone.","i-lucide-shield-check",[820,821,822,823,824,825,826],"two factor authentication","set up 2fa","mfa setup","authenticator app","recovery codes","lost my phone 2fa","locked out of 2fa",{},30,[400,551],{"title":354,"description":817},"help\u002Faccount\u002Fsecure-your-account-with-mfa","2026-09-19","Dq7ePg8DKKeXYQ1oinqtn73s6w_UWFwtFOwYYLP3FuY",{"id":835,"title":836,"audience":8,"body":837,"category":104,"description":1027,"draft":388,"extension":389,"icon":1028,"keywords":1029,"meta":1036,"navigation":399,"order":1037,"path":1038,"related":1039,"seo":1041,"stem":1042,"updatedAt":404,"__hash__":1043},"help\u002Fhelp\u002Faccount\u002Fyour-profile-and-notification-preferences.md","Update your profile and personal details",{"type":133,"value":838,"toc":1011},[839,853,857,895,902,906,909,934,938,948,952,962,966,973,979,981,985,993,997,1000,1004],[136,840,841,842,845,846,849,850,852],{},"Your personal details live in ",[145,843,844],{},"My profile"," (",[140,847,848],{},"\u002Fprofile",", from the user menu); your account settings — email signature, password, two-factor — live in ",[145,851,608],{},". If your legal name or phone is locked, that's deliberate: after onboarding, changes to those go through a request to the owner.",[150,854,856],{"id":855},"where-do-i-edit-my-personal-details","Where do I edit my personal details?",[158,858,859,869],{},[161,860,861],{},[164,862,863,866],{},[167,864,865],{},"Surface",[167,867,868],{},"What's there",[174,870,871,883],{},[164,872,873,880],{},[179,874,875,845,877,879],{},[145,876,844],{},[140,878,848],{},")",[179,881,882],{},"Legal name, preferred name, phone, date of birth, home address, emergency contact, employment info (read-only), saved signature",[164,884,885,889],{},[179,886,887],{},[145,888,608],{},[179,890,891,892,894],{},"Display name, email, email signature, password change, ",[222,893,225],{"href":224},", recovery codes",[136,896,897,898,901],{},"Fill in what's yours and press ",[145,899,900],{},"Save changes"," in the sticky footer.",[150,903,905],{"id":904},"why-cant-i-edit-my-name-or-phone-number","Why can't I edit my name or phone number?",[136,907,908],{},"Once you've completed onboarding, your legal name and phone lock for everyone except the owner — those fields flow into payroll and records, so they change by request rather than silent edit.",[201,910,911,915,920,924,927,931],{},[204,912,914],{"id":913},"click-request-a-change","Click \"Request a change\"",[136,916,917,918,213],{},"It appears next to the locked field on ",[145,919,844],{},[204,921,923],{"id":922},"enter-the-new-value","Enter the new value",[136,925,926],{},"Add an optional note explaining the change.",[204,928,930],{"id":929},"send-it","Send it",[136,932,933],{},"The owner reviews and applies it. You'll keep working normally in the meantime.",[150,935,937],{"id":936},"your-saved-signature","Your saved signature",[136,939,940,941,943,944,947],{},"If you've signed a form or policy in Owneli, your drawn signature is stored on ",[145,942,844],{}," so future sign-offs are one tap. ",[145,945,946],{},"Remove"," it any time — you'll simply draw a fresh one next time something needs signing.",[150,949,951],{"id":950},"your-email-signature","Your email signature",[136,953,954,955,957,958,961],{},"In ",[145,956,608],{},", the ",[145,959,960],{},"Email signature"," card sets the name, title, phone, website, and photo appended to client emails you send from Owneli, with a live preview.",[150,963,965],{"id":964},"notifications","Notifications",[136,967,968,969,972],{},"In-app notifications arrive in the ",[145,970,971],{},"bell"," in the top bar — booking activity, approvals, and anything needing your attention.",[136,974,975,976,213],{},"There is currently no per-user notification preference screen — you can't yet mute individual notification types for yourself. Business-wide switches (like whether admins get emailed on new online bookings) are configured by an admin in ",[145,977,978],{},"Settings",[150,980,326],{"id":325},[204,982,984],{"id":983},"how-do-i-change-my-password","How do I change my password?",[136,986,987,990,991,213],{},[145,988,989],{},"Settings → Profile → Change password"," sends you through the standard email reset flow. See ",[222,992,131],{"href":400},[204,994,996],{"id":995},"can-i-change-my-login-email","Can I change my login email?",[136,998,999],{},"Not from the app. If it must change, talk to your admin.",[204,1001,1003],{"id":1002},"who-sets-my-job-title-hire-date-and-vacation-allotment","Who sets my job title, hire date, and vacation allotment?",[136,1005,1006,1007,1010],{},"An admin — the ",[145,1008,1009],{},"Employment"," section on My profile is read-only for you.",{"title":364,"searchDepth":23,"depth":23,"links":1012},[1013,1014,1019,1020,1021,1022],{"id":855,"depth":23,"text":856},{"id":904,"depth":23,"text":905,"children":1015},[1016,1017,1018],{"id":913,"depth":33,"text":914},{"id":922,"depth":33,"text":923},{"id":929,"depth":33,"text":930},{"id":936,"depth":23,"text":937},{"id":950,"depth":23,"text":951},{"id":964,"depth":23,"text":965},{"id":325,"depth":23,"text":326,"children":1023},[1024,1025,1026],{"id":983,"depth":33,"text":984},{"id":995,"depth":33,"text":996},{"id":1002,"depth":33,"text":1003},"Where to update your name, phone, emergency contact, email signature, and saved signature in Owneli — and why some fields are locked.","i-lucide-user",[1030,1031,1032,1033,1034,1035],"update my profile","change my name","change phone number","email signature","emergency contact","notification settings",{},40,"\u002Fhelp\u002Faccount\u002Fyour-profile-and-notification-preferences",[224,1040],"\u002Fhelp\u002Faccount\u002Fwork-in-your-language",{"title":836,"description":1027},"help\u002Faccount\u002Fyour-profile-and-notification-preferences","qB-X_HKBwCePrG9EESVMxZACrUKbTepAVUmtyfnGG-o",{"id":1045,"title":344,"audience":8,"body":1046,"category":104,"description":1173,"draft":388,"extension":389,"icon":1174,"keywords":1175,"meta":1182,"navigation":399,"order":1183,"path":343,"related":1184,"seo":1185,"stem":1186,"updatedAt":404,"__hash__":1187},"help\u002Fhelp\u002Faccount\u002Faccount-suspended-or-pending-review.md",{"type":133,"value":1047,"toc":1164},[1048,1055,1059,1122,1126,1132,1141,1143,1147,1150,1154,1157,1161],[136,1049,1050,1051,1054],{},"These screens mean your login worked but your ",[145,1052,1053],{},"membership"," in that business is paused, ended, or awaiting approval. Pending review resolves itself when an admin approves you; suspension is reversed by an admin; \"Access ended\" means you've been offboarded.",[150,1056,1058],{"id":1057},"what-does-each-screen-mean","What does each screen mean?",[158,1060,1061,1074],{},[161,1062,1063],{},[164,1064,1065,1068,1071],{},[167,1066,1067],{},"Screen",[167,1069,1070],{},"Meaning",[167,1072,1073],{},"How it resolves",[174,1075,1076,1092,1109],{},[164,1077,1078,1083,1086],{},[179,1079,1080],{},[145,1081,1082],{},"Pending review",[179,1084,1085],{},"Your account is set up, but the business requires an admin to approve new team members",[179,1087,1088,1089],{},"An admin approves you — the page checks every 30 seconds and lets you in automatically, or press ",[145,1090,1091],{},"Check now",[164,1093,1094,1099,1106],{},[179,1095,1096],{},[145,1097,1098],{},"Access suspended",[179,1100,1101,1102,1105],{},"An admin has ",[145,1103,1104],{},"paused"," your access; your record and history stay intact",[179,1107,1108],{},"An admin restores access — if it's a mistake, contact your manager",[164,1110,1111,1116,1119],{},[179,1112,1113],{},[145,1114,1115],{},"Access ended",[179,1117,1118],{},"You've been offboarded or deactivated — this isn't a pause",[179,1120,1121],{},"Contact the business directly if you believe it's an error",[150,1123,1125],{"id":1124},"what-can-i-do-from-a-holding-screen","What can I do from a holding screen?",[136,1127,1128,1129,1131],{},"Only ",[145,1130,516],{},". Nothing in the business can be viewed or changed while access is paused — that's the point of the screen.",[318,1133,1134],{},[136,1135,1136,1137,1140],{},"These states are about your membership in ",[145,1138,1139],{},"one"," business, not your Owneli login. If you belong to more than one business, being suspended in one doesn't touch your access to the others.",[150,1142,326],{"id":325},[204,1144,1146],{"id":1145},"how-long-does-pending-review-take","How long does pending review take?",[136,1148,1149],{},"As long as it takes a human to click approve. If you've been waiting a while, nudge the person who invited you — the page will let you in the moment they do.",[204,1151,1153],{"id":1152},"was-my-data-deleted-when-i-was-suspended","Was my data deleted when I was suspended?",[136,1155,1156],{},"No. Suspension keeps everything intact — appointments, sales, and timesheets stay attached to you.",[204,1158,1160],{"id":1159},"it-says-account-deactivated-at-the-login-page-is-that-the-same-thing","It says \"account deactivated\" at the login page — is that the same thing?",[136,1162,1163],{},"Same family: deactivation ends access before you even reach the app. Contact the business; there's nothing to fix on your side.",{"title":364,"searchDepth":23,"depth":23,"links":1165},[1166,1167,1168],{"id":1057,"depth":23,"text":1058},{"id":1124,"depth":23,"text":1125},{"id":325,"depth":23,"text":326,"children":1169},[1170,1171,1172],{"id":1145,"depth":33,"text":1146},{"id":1152,"depth":33,"text":1153},{"id":1159,"depth":33,"text":1160},"What Owneli's \"Access suspended\", \"Access ended\", and \"Pending review\" screens mean, how each gets resolved, and who to contact.","i-lucide-lock",[1176,1177,1178,1179,1180,1181],"account suspended","pending review","access ended","locked out of account","waiting for approval","account deactivated",{},50,[400,551],{"title":344,"description":1173},"help\u002Faccount\u002Faccount-suspended-or-pending-review","aebL5Z1WvtqzAO59r3dyEiJYj5irzLkDWiA6lM_m5aE",{"id":1189,"title":1190,"audience":8,"body":1191,"category":104,"description":1332,"draft":388,"extension":389,"icon":1333,"keywords":1334,"meta":1341,"navigation":399,"order":1342,"path":1040,"related":1343,"seo":1344,"stem":1345,"updatedAt":404,"__hash__":1346},"help\u002Fhelp\u002Faccount\u002Fwork-in-your-language.md","Change your language in Owneli",{"type":133,"value":1192,"toc":1320},[1193,1199,1203,1221,1228,1232,1235,1278,1288,1293,1295,1299,1302,1306,1309,1313],[136,1194,628,1195,1198],{},[145,1196,1197],{},"Settings → Language"," and click the language you want — English, Spanish, or French. The interface switches immediately, just for you. What clients see follows a separate rule: their own preference first, your business default second.",[150,1200,1202],{"id":1201},"how-do-i-change-my-interface-language","How do I change my interface language?",[201,1204,1205,1209,1214,1218],{},[204,1206,1208],{"id":1207},"open-the-language-settings","Open the language settings",[136,1210,1211,1213],{},[145,1212,1197],{},". Every user can open Settings — no admin permission is needed for the personal tabs.",[204,1215,1217],{"id":1216},"pick-a-language","Pick a language",[136,1219,1220],{},"Click the language card. The switch is instant; there's nothing to save.",[136,1222,1223,1224,1227],{},"Your choice is personal — it changes what ",[145,1225,1226],{},"you"," see and doesn't affect anyone else on the team.",[150,1229,1231],{"id":1230},"which-language-do-clients-see","Which language do clients see?",[136,1233,1234],{},"Client-facing emails and texts follow a priority order:",[158,1236,1237,1250],{},[161,1238,1239],{},[164,1240,1241,1244,1247],{},[167,1242,1243],{},"Priority",[167,1245,1246],{},"Source",[167,1248,1249],{},"Notes",[174,1251,1252,1265],{},[164,1253,1254,1257,1262],{},[179,1255,1256],{},"1",[179,1258,1259],{},[145,1260,1261],{},"The client's own language preference",[179,1263,1264],{},"Set on their profile — always wins",[164,1266,1267,1270,1275],{},[179,1268,1269],{},"2",[179,1271,1272],{},[145,1273,1274],{},"The business default email language",[179,1276,1277],{},"Admin-set, used when the client has no preference",[136,1279,1280,1281,1283,1284,1287],{},"The business default lives on the same ",[145,1282,1197],{}," page, under ",[145,1285,1286],{},"Organization default email language"," (admins only). It covers automated emails and SMS — confirmations, reminders, and the like.",[277,1289,1290],{},[136,1291,1292],{},"Serving a bilingual clientele? Set each client's preferred language on their profile rather than flipping the business default back and forth — the per-client preference is what makes every message land right.",[150,1294,326],{"id":325},[204,1296,1298],{"id":1297},"which-languages-does-owneli-support","Which languages does Owneli support?",[136,1300,1301],{},"English, Spanish, and French — for both the interface and client messages.",[204,1303,1305],{"id":1304},"does-changing-my-language-change-my-teammates-screens","Does changing my language change my teammates' screens?",[136,1307,1308],{},"No. Interface language is per-user.",[204,1310,1312],{"id":1311},"does-it-change-dates-times-or-currency","Does it change dates, times, or currency?",[136,1314,1315,1316,213],{},"No — those come from the business ",[222,1317,1319],{"href":1318},"\u002Fhelp\u002Fsettings\u002Fworkspace-defaults","workspace defaults",{"title":364,"searchDepth":23,"depth":23,"links":1321},[1322,1326,1327],{"id":1201,"depth":23,"text":1202,"children":1323},[1324,1325],{"id":1207,"depth":33,"text":1208},{"id":1216,"depth":33,"text":1217},{"id":1230,"depth":23,"text":1231},{"id":325,"depth":23,"text":326,"children":1328},[1329,1330,1331],{"id":1297,"depth":33,"text":1298},{"id":1304,"depth":33,"text":1305},{"id":1311,"depth":33,"text":1312},"How to switch the Owneli interface between English, Spanish, and French, and how to control which language your clients' emails use.","i-lucide-languages",[1335,1336,1337,1338,1339,1340],"change language","switch to spanish","switch to french","interface language","client email language","language settings",{},60,[1038,1318],{"title":1190,"description":1332},"help\u002Faccount\u002Fwork-in-your-language","c1FlXZ0R1T4mubuZM9vcm1is3hsmNQVb1ElFuIZuoz4",[],1790210899727]