[{"data":1,"prerenderedAt":1605},["ShallowReactive",2],{"help:\u002Fhelp\u002Faccount\u002Fconnection-problems-and-support":3,"help-all-categories:en":253,"help-cat-articles:\u002Fhelp\u002Faccount\u002Fconnection-problems-and-support":383,"help-related:\u002Fhelp\u002Faccount\u002Fconnection-problems-and-support":384,"help-live-topics:\u002Fhelp\u002Faccount\u002Fconnection-problems-and-support":1590,"help-counterparts:\u002Fhelp\u002Faccount\u002Fconnection-problems-and-support":1591},{"id":4,"title":5,"audience":6,"body":7,"category":228,"description":229,"draft":230,"extension":231,"icon":232,"keywords":233,"locale":240,"meta":241,"navigation":242,"order":243,"path":244,"related":245,"seo":248,"sourceHash":249,"stem":250,"translationReviewed":230,"updatedAt":251,"__hash__":252},"help\u002Fhelp\u002Faccount\u002Fconnection-problems-and-support.md","Recover from a connection problem and contact support","clinic",{"type":8,"value":9,"toc":213},"minimark",[10,14,19,27,30,34,37,81,90,94,105,113,117,128,155,158,162,165,184,187,191,196,199,203,206,210],[11,12,13],"p",{},"A connection problem can interrupt a page or leave you unsure whether a save finished. Restore the connection, check the existing record, and contact Owneli support if the result is still unclear.",[15,16,18],"h2",{"id":17},"what-does-the-offline-screen-mean","What does the offline screen mean?",[11,20,21,22,26],{},"Owneli could not reach the service. Check the device's connection and select ",[23,24,25],"strong",{},"Try again",". The page checks again as the connection returns.",[11,28,29],{},"Keep the current page open while you reconnect. Leaving or reloading a page can lose unsaved entries. Information you entered is not proof that it reached the server.",[15,31,33],{"id":32},"a-save-or-payment-stopped-responding-should-i-repeat-it","A save or payment stopped responding. Should I repeat it?",[11,35,36],{},"Check the existing record first. A request can finish even when its response does not reach your device.",[38,39,40,53],"table",{},[41,42,43],"thead",{},[44,45,46,50],"tr",{},[47,48,49],"th",{},"What you were doing",[47,51,52],{},"What to check before trying again",[54,55,56,65,73],"tbody",{},[44,57,58,62],{},[59,60,61],"td",{},"Booking or moving an appointment",[59,63,64],{},"Open the calendar at the correct location and date. Check the client, time and booking reference.",[44,66,67,70],{},[59,68,69],{},"Saving a client or form",[59,71,72],{},"Find the existing client or form and check its latest saved details or status.",[44,74,75,78],{},[59,76,77],{},"Taking a payment",[59,79,80],{},"Open the sale and its payment history. Do not take another payment while the first outcome is unclear.",[11,82,83,84,89],{},"For payments, see ",[85,86,88],"a",{"href":87},"\u002Fhelp\u002Fcheckout\u002Fsales-history-and-receipts","Sales history and receipts",". If the state remains unclear, include the sale reference in your support request.",[15,91,93],{"id":92},"where-can-i-check-system-status","Where can I check system status?",[11,95,96,97,100,101,104],{},"Owners and admins can select ",[23,98,99],{},"System status"," from their account menu. The page shows the latest service checks and when they ran. Select ",[23,102,103],{},"Refresh"," for a new check.",[11,106,107,108,112],{},"This page requires staff sign-in and admin access. If you cannot sign in, use the ",[85,109,111],{"href":110},"\u002Fcontact#support","Owneli contact page",". A healthy check does not rule out a problem affecting one device or one task.",[15,114,116],{"id":115},"how-do-i-contact-owneli-support","How do I contact Owneli support?",[11,118,119,120,123,124,127],{},"Select ",[23,121,122],{},"Contact Owneli support"," from your account menu. On a phone, open ",[23,125,126],{},"More"," to reach the account options.",[11,129,130,131,134,135,138,139,142,143,146,147,150,151,154],{},"Owners and admins can use ",[23,132,133],{},"Send us a message",". Enter a ",[23,136,137],{},"Subject",", choose ",[23,140,141],{},"Something is not working"," when reporting a fault, describe it in ",[23,144,145],{},"Message",", and select ",[23,148,149],{},"Send message",". Check ",[23,152,153],{},"Your messages"," for the request and its replies.",[11,156,157],{},"Other staff reach the public contact page. If the in-app message form is unavailable, use the support email shown there or on the support page.",[15,159,161],{"id":160},"what-should-i-include","What should I include?",[11,163,164],{},"Give support enough detail to reproduce the problem:",[166,167,168,172,175,178,181],"ul",{},[169,170,171],"li",{},"Your business and location, the time it happened and your time zone.",[169,173,174],{},"The page and control you used, what you expected, and what appeared instead.",[169,176,177],{},"Whether it affects one device, one staff account or the whole team.",[169,179,180],{},"A booking, sale or request reference when relevant.",[169,182,183],{},"A screenshot of the error with client details hidden.",[11,185,186],{},"Do not send passwords, payment card numbers or client health information. Describe the problem without copying the client's full record.",[15,188,190],{"id":189},"common-questions","Common questions",[192,193,195],"h3",{"id":194},"does-sending-a-message-give-support-access-to-my-account","Does sending a message give support access to my account?",[11,197,198],{},"No. Sending a support request and granting access are separate. Use the support page's access controls only when you choose to authorise a support session.",[192,200,202],{"id":201},"can-i-keep-taking-bookings-while-offline","Can I keep taking bookings while offline?",[11,204,205],{},"Do not assume an offline action has been saved. Restore the connection and verify the appointment in Owneli before treating it as confirmed.",[192,207,209],{"id":208},"i-sent-a-message-but-nothing-appears-in-your-messages","I sent a message, but nothing appears in Your messages",[11,211,212],{},"Check for an error and retry once the connection returns. If the form remains unavailable, use the support email and explain that the in-app request did not complete.",{"title":214,"searchDepth":215,"depth":215,"links":216},"",2,[217,218,219,220,221,222],{"id":17,"depth":215,"text":18},{"id":32,"depth":215,"text":33},{"id":92,"depth":215,"text":93},{"id":115,"depth":215,"text":116},{"id":160,"depth":215,"text":161},{"id":189,"depth":215,"text":190,"children":223},[224,226,227],{"id":194,"depth":225,"text":195},3,{"id":201,"depth":225,"text":202},{"id":208,"depth":225,"text":209},"account","Check whether a save finished, find system status, and send Owneli support a useful report without sharing private client details.",false,"md","i-lucide-life-buoy",[234,235,236,237,238,239],"app offline","connection lost","calendar not loading","save did not finish","contact human support","system status","en",{},true,80,"\u002Fhelp\u002Faccount\u002Fconnection-problems-and-support",[246,247,87],"\u002Fhelp\u002Faccount\u002Flog-in-and-reset-your-password","\u002Fhelp\u002Fcalendar\u002Ffind-your-way-around",{"title":5,"description":229},null,"help\u002Faccount\u002Fconnection-problems-and-support","2026-10-13","ICiNHYDZprkRUphezZMdySA6sVqHR398WL-qSUzUdhQ",[254,265,274,283,293,303,313,323,333,343,352,362,373],{"id":255,"title":256,"audience":6,"description":257,"extension":258,"icon":259,"locale":240,"meta":260,"order":261,"slug":262,"stem":263,"__hash__":264},"helpCategories\u002Fhelp\u002Fcategories\u002Fgetting-started.yml","Getting started","Set up your workspace, learn the layout, and run your first day.","yml","i-lucide-compass",{},1,"getting-started","help\u002Fcategories\u002Fgetting-started","XWdLlczvAN2WkYFBnnFsRmqcxjJZ2gKwKvv6uq-Vz4E",{"id":266,"title":267,"audience":6,"description":268,"extension":258,"icon":269,"locale":240,"meta":270,"order":215,"slug":271,"stem":272,"__hash__":273},"helpCategories\u002Fhelp\u002Fcategories\u002Fcalendar.yml","Calendar & booking","Book, move, and cancel appointments. Block time, work the waitlist, and read the grid at a glance.","i-lucide-calendar",{},"calendar","help\u002Fcategories\u002Fcalendar","z3KR3OktnhLsaie4PXcbGNMx2_qwpSKICgucJhJPImo",{"id":275,"title":276,"audience":6,"description":277,"extension":258,"icon":278,"locale":240,"meta":279,"order":225,"slug":280,"stem":281,"__hash__":282},"helpCategories\u002Fhelp\u002Fcategories\u002Fcheckout.yml","Checkout & payments","Ring up a sale, take tips, handle deposits and fees, issue refunds, and close the drawer.","i-lucide-credit-card",{},"checkout","help\u002Fcategories\u002Fcheckout","d3fGaGbg8UVNzV86Sm3UhMBmMVU5Uq7xuctHaJF8YEg",{"id":284,"title":285,"audience":6,"description":286,"extension":258,"icon":287,"locale":240,"meta":288,"order":289,"slug":290,"stem":291,"__hash__":292},"helpCategories\u002Fhelp\u002Fcategories\u002Fclients.yml","Clients & forms","Add and find clients, read a client profile, and send forms and consents.","i-lucide-users",{},4,"clients","help\u002Fcategories\u002Fclients","dyjAyAySpkmSCM4wiDyiDzqMd8ozhtKDP-iw7hL5GB8",{"id":294,"title":295,"audience":6,"description":296,"extension":258,"icon":297,"locale":240,"meta":298,"order":299,"slug":300,"stem":301,"__hash__":302},"helpCategories\u002Fhelp\u002Fcategories\u002Fretail.yml","Memberships, gift cards & stock","Memberships, packages and gift cards clients spend down over time, plus discounts, products and stock.","i-lucide-gift",{},5,"retail","help\u002Fcategories\u002Fretail","_LyI2n8iDSMGQx_VrxsZYiqFdvhoiBB-wdOVIQERjow",{"id":304,"title":305,"audience":6,"description":306,"extension":258,"icon":307,"locale":240,"meta":308,"order":309,"slug":310,"stem":311,"__hash__":312},"helpCategories\u002Fhelp\u002Fcategories\u002Foperations.yml","Operations","The internal side of the business, covering your written playbook, Planner boards, venue incidents, and the policies everyone signs.","i-lucide-briefcase",{},6,"operations","help\u002Fcategories\u002Foperations","luSTIvbrxAnMbbljwzuwD35YR2Xq6-n6HziARRXrq14",{"id":314,"title":315,"audience":6,"description":316,"extension":258,"icon":317,"locale":240,"meta":318,"order":319,"slug":320,"stem":321,"__hash__":322},"helpCategories\u002Fhelp\u002Fcategories\u002Fteam.yml","Team & scheduling","Invite your team, set working hours and shifts, and handle timesheets, time off, commission and payroll.","i-lucide-id-card",{},7,"team","help\u002Fcategories\u002Fteam","82p-BQ6CYYNNt1GO80K3LXk-zcP5_6Tz-OA8hzQWB0Q",{"id":324,"title":325,"audience":6,"description":326,"extension":258,"icon":327,"locale":240,"meta":328,"order":329,"slug":330,"stem":331,"__hash__":332},"helpCategories\u002Fhelp\u002Fcategories\u002Fgrowth.yml","Reports & growth","Read and export your reports, and grow with campaigns, automations, reviews, loyalty and Oryx.","i-lucide-trending-up",{},8,"growth","help\u002Fcategories\u002Fgrowth","8zQ8GEUGer6qaVxqH4V6H7Qa1R1CPcZ1gkGsL74JZSQ",{"id":334,"title":335,"audience":6,"description":336,"extension":258,"icon":337,"locale":240,"meta":338,"order":339,"slug":340,"stem":341,"__hash__":342},"helpCategories\u002Fhelp\u002Fcategories\u002Fsettings.yml","Settings & admin","Services and pricing, who can see what, and moving your data in from another system.","i-lucide-settings",{},9,"settings","help\u002Fcategories\u002Fsettings","Rh-1T4iTtJkcK-o-n1olOGqTuFb3u3HsJ3w9anPS5Ak",{"id":344,"title":345,"audience":6,"description":346,"extension":258,"icon":347,"locale":240,"meta":348,"order":349,"slug":228,"stem":350,"__hash__":351},"helpCategories\u002Fhelp\u002Fcategories\u002Faccount.yml","Your login and profile","Your own login, password, two-factor security, profile, and language.","i-lucide-user-circle",{},10,"help\u002Fcategories\u002Faccount","8rq4IYJIBjfrS6vI3NVuFEa6_2DFJY9hHbhft5lmpYA",{"id":353,"title":354,"audience":6,"description":355,"extension":258,"icon":356,"locale":240,"meta":357,"order":358,"slug":359,"stem":360,"__hash__":361},"helpCategories\u002Fhelp\u002Fcategories\u002Fclasses.yml","Classes","Set up class types and a weekly timetable, run the roster and check-in, and change or cancel a class.","i-lucide-users-round",{},11,"classes","help\u002Fcategories\u002Fclasses","FSCZW6YrpwxAdhnLI0Ifyxs7zSnOE5ugnsH8kDrDi-s",{"id":363,"title":364,"audience":365,"description":366,"extension":258,"icon":367,"locale":240,"meta":368,"order":369,"slug":370,"stem":371,"__hash__":372},"helpCategories\u002Fhelp\u002Fcategories\u002Fbook-online.yml","Book online","client","Booking, paying, and managing your visit from your venue's booking page and the private links they send you.","i-lucide-globe",{},20,"book-online","help\u002Fcategories\u002Fbook-online","GGAAKN9iClyv52FA3Er7Af4YQtGbIzTRT303vOeiSB4",{"id":374,"title":375,"audience":365,"description":376,"extension":258,"icon":377,"locale":240,"meta":378,"order":379,"slug":380,"stem":381,"__hash__":382},"helpCategories\u002Fhelp\u002Fcategories\u002Fportal.yml","Your account and visits","Booking from your account, managing your visits, and using your wallet, memberships and rewards.","i-lucide-user-round",{},21,"portal","help\u002Fcategories\u002Fportal","uo0Lw9Pu1VwWJX1_sOT4LXIaNXQ4An31M7StYYHtcBw",[],[385,636,1321],{"id":386,"title":387,"audience":6,"body":388,"category":228,"description":620,"draft":230,"extension":231,"icon":621,"keywords":622,"locale":240,"meta":630,"navigation":242,"order":349,"path":246,"related":631,"seo":632,"sourceHash":249,"stem":633,"translationReviewed":230,"updatedAt":634,"__hash__":635},"help\u002Fhelp\u002Faccount\u002Flog-in-and-reset-your-password.md","Log in and reset your password",{"type":8,"value":389,"toc":594},[390,393,397,410,414,456,460,466,470,504,508,536,539,543,550,554,558,561,565,572,576,587,591],[11,391,392],{},"Sign in with your email and password, with Google, or with a one-time link emailed to you. Forgotten your password? You can reset it from the sign-in page.",[15,394,396],{"id":395},"before-you-start","Before you start",[166,398,399],{},[169,400,401,404,405,409],{},[23,402,403],{},"You need an account."," If you've never been invited to a business on Owneli, ask for an invitation first. See ",[85,406,408],{"href":407},"\u002Fhelp\u002Faccount\u002Faccept-an-invitation","Accept an invitation to join a business",".",[15,411,413],{"id":412},"sign-in-with-your-password","Sign in with your password",[415,416,417,421,434,438,449,453],"steps",{},[192,418,420],{"id":419},"enter-your-details","Enter your details",[11,422,423,424,427,428,146,431,409],{},"On the sign-in page, enter your ",[23,425,426],{},"Email address"," and ",[23,429,430],{},"Password",[23,432,433],{},"Sign in",[192,435,437],{"id":436},"enter-your-code-if-asked","Enter your code, if asked",[11,439,440,441,445,446,409],{},"If ",[85,442,444],{"href":443},"\u002Fhelp\u002Faccount\u002Fsecure-your-account-with-mfa","two-factor authentication"," is on, type the 6-digit code from your authenticator app and select ",[23,447,448],{},"Verify",[192,450,452],{"id":451},"youre-in","You're in",[11,454,455],{},"You land in Owneli. If your business requires two-factor and you haven't set it up, you may be asked to do it now.",[15,457,459],{"id":458},"sign-in-with-google","Sign in with Google",[11,461,119,462,465],{},[23,463,464],{},"Continue with Google"," and choose the Google account with the email your business invited. In the Owneli phone app, your phone's account picker opens instead. You may still be asked for your two-factor code.",[15,467,469],{"id":468},"sign-in-without-a-password","Sign in without a password",[415,471,472,476,482,486,489,493],{},[192,473,475],{"id":474},"ask-for-a-link","Ask for a link",[11,477,478,479,409],{},"Enter your email and select ",[23,480,481],{},"Email me a sign-in link",[192,483,485],{"id":484},"open-the-email","Open the email",[11,487,488],{},"Select the link in the email, or type the code from the email into the box on the sign-in page.",[192,490,492],{"id":491},"nothing-arrived","Nothing arrived?",[11,494,495,496,499,500,503],{},"Check spam, then select ",[23,497,498],{},"Resend link",", or ",[23,501,502],{},"Use a different email"," to start again.",[15,505,507],{"id":506},"reset-a-forgotten-password","Reset a forgotten password",[415,509,510,514,520,524,529,533],{},[192,511,513],{"id":512},"start","Start",[11,515,516,517,409],{},"On the sign-in page, select ",[23,518,519],{},"Forgot password?",[192,521,523],{"id":522},"ask-for-a-reset-link","Ask for a reset link",[11,525,478,526,409],{},[23,527,528],{},"Send reset link",[192,530,532],{"id":531},"set-a-new-password","Set a new password",[11,534,535],{},"Open the link in the email, choose a new password, and sign in.",[11,537,538],{},"For your security, the sign-in page never says whether an email address has an account, so you see the same message either way.",[15,540,542],{"id":541},"check-it-worked","Check it worked",[11,544,545,546,549],{},"You see ",[23,547,548],{},"Today"," with your name in the corner.",[15,551,553],{"id":552},"if-something-goes-wrong","If something goes wrong",[192,555,557],{"id":556},"no-owneli-account-matches-that-google-email","\"No Owneli account matches that Google email\"",[11,559,560],{},"The Google account you chose uses a different address from the one you were invited with. Choose another Google account, or sign in with your email.",[192,562,564],{"id":563},"i-see-access-suspended-or-waiting-on-admin-approval","I see \"Access suspended\" or \"Waiting on admin approval\"",[11,566,567,568],{},"You signed in, but your access to that business is paused or waiting. See ",[85,569,571],{"href":570},"\u002Fhelp\u002Faccount\u002Faccount-suspended-or-pending-review","Why is my account suspended or pending review?",[192,573,575],{"id":574},"i-lost-my-authenticator-app","I lost my authenticator app",[11,577,578,579,582,583],{},"On the code screen, select ",[23,580,581],{},"Use a recovery code instead"," and enter one of the codes you saved. That turns two-factor off and signs out your other devices, so set it up again straight away. Lost those codes too? An admin can reset your two-factor; owners contact Owneli support. See ",[85,584,586],{"href":585},"\u002Fhelp\u002Faccount\u002Fsecure-your-account-with-mfa#what-if-i-lose-my-phone","What if I lose my phone?",[192,588,590],{"id":589},"i-was-signed-out-everywhere","I was signed out everywhere",[11,592,593],{},"An administrator or Owneli support signed your account out on every device, usually to protect it, and you'll have had an email. Sign in again. If you didn't expect it, tell your administrator.",{"title":214,"searchDepth":215,"depth":215,"links":595},[596,597,602,603,608,613,614],{"id":395,"depth":215,"text":396},{"id":412,"depth":215,"text":413,"children":598},[599,600,601],{"id":419,"depth":225,"text":420},{"id":436,"depth":225,"text":437},{"id":451,"depth":225,"text":452},{"id":458,"depth":215,"text":459},{"id":468,"depth":215,"text":469,"children":604},[605,606,607],{"id":474,"depth":225,"text":475},{"id":484,"depth":225,"text":485},{"id":491,"depth":225,"text":492},{"id":506,"depth":215,"text":507,"children":609},[610,611,612],{"id":512,"depth":225,"text":513},{"id":522,"depth":225,"text":523},{"id":531,"depth":225,"text":532},{"id":541,"depth":215,"text":542},{"id":552,"depth":215,"text":553,"children":615},[616,617,618,619],{"id":556,"depth":225,"text":557},{"id":563,"depth":225,"text":564},{"id":574,"depth":225,"text":575},{"id":589,"depth":225,"text":590},"Sign in with your password, Google or an emailed link, reset a forgotten password, and what to do if you're locked out.","i-lucide-log-in",[623,624,625,626,627,628,629],"reset my password","can't log in","forgot password","magic link login","sign in without password","login code email","sign in with google",{},[443,407,570],{"title":387,"description":620},"help\u002Faccount\u002Flog-in-and-reset-your-password","2026-10-11","DUB7Ykd8ttEJhKJJfU_aMquUXFYhlQ2pS3OfcPBT6Ww",{"id":637,"title":638,"audience":6,"body":639,"category":271,"description":1306,"draft":230,"extension":231,"icon":269,"keywords":1307,"locale":240,"meta":1314,"navigation":242,"order":349,"path":247,"related":1315,"seo":1317,"sourceHash":249,"stem":1318,"translationReviewed":230,"updatedAt":1319,"__hash__":1320},"help\u002Fhelp\u002Fcalendar\u002Ffind-your-way-around.md","Find your way around the calendar",{"type":8,"value":640,"toc":1284},[641,644,651,655,658,824,828,834,918,924,931,935,944,947,993,1008,1020,1027,1034,1038,1109,1115,1119,1160,1182,1186,1201,1207,1211,1228,1230,1234,1264,1268,1273,1277],[11,642,643],{},"The calendar is where most of the day happens. It's one schedule you can look at in several ways: a column per team member for today, a week ahead, or a simple list.",[645,646],"help-shot",{"alt":647,"height":648,"src":649,"width":650},"The calendar in Day view: the toolbar across the top, with the Waitlist count and Add on the right, a column for each team member, coloured appointment blocks with the time, client and service, and a grey striped block of blocked time.",790,"\u002Fhelp\u002Fcalendar\u002Ffind-your-way-around\u002Fday.webp",1212,[15,652,654],{"id":653},"the-toolbar","The toolbar",[11,656,657],{},"From left to right:",[38,659,660,670],{},[41,661,662],{},[44,663,664,667],{},[47,665,666],{},"Control",[47,668,669],{},"What it does",[54,671,672,681,694,705,729,740,751,759,769,778,789,800,814],{},[44,673,674,678],{},[59,675,676],{},[23,677,548],{},[59,679,680],{},"Jumps back to today",[44,682,683,691],{},[59,684,685,427,688],{},[23,686,687],{},"‹",[23,689,690],{},"›",[59,692,693],{},"Step back or forward by the span you're looking at",[44,695,696,699],{},[59,697,698],{},"The date",[59,700,701,702],{},"Opens a calendar to jump to any date, with shortcuts such as ",[23,703,704],{},"In 1 week",[44,706,707,714],{},[59,708,709,710,713],{},"People icon (",[23,711,712],{},"Scheduled team",")",[59,715,716,717,720,721,724,725,728],{},"Chooses whose columns show: the team working that day, ",[23,718,719],{},"All team",", your rooms and equipment with ",[23,722,723],{},"All resources"," or ",[23,726,727],{},"All team and resources",", or the people you pick. On a very wide screen it shows its name",[44,730,731,734],{},[59,732,733],{},"Magnifying glass",[59,735,736,739],{},[23,737,738],{},"Find client",": highlights a client's bookings and lists their upcoming and past visits",[44,741,742,745],{},[59,743,744],{},"Sliders",[59,746,747,750],{},[23,748,749],{},"Open filters",": narrows what's shown, with a count while any are on",[44,752,753,756],{},[59,754,755],{},"Location",[59,757,758],{},"Which location's calendar you're looking at",[44,760,761,766],{},[59,762,763],{},[23,764,765],{},"Waitlist",[59,767,768],{},"Opens the waitlist, with how many clients are waiting",[44,770,771,774],{},[59,772,773],{},"Circular arrows",[59,775,776],{},[23,777,103],{},[44,779,780,783],{},[59,781,782],{},"Tag",[59,784,785,788],{},[23,786,787],{},"Colour",": colour appointments by service, team member, status or resource",[44,790,791,794],{},[59,792,793],{},"Info",[59,795,796,799],{},[23,797,798],{},"Status legend",": what each status colour means, shown while appointments are coloured by status",[44,801,802,808],{},[59,803,804,807],{},[23,805,806],{},"Day"," (or the current view)",[59,809,810,813],{},[23,811,812],{},"Calendar view",": switches the view",[44,815,816,821],{},[59,817,818],{},[23,819,820],{},"Add",[59,822,823],{},"New appointment, new quote, block time or group appointment",[15,825,827],{"id":826},"the-six-views","The six views",[11,829,830,831,833],{},"Select the view button (it shows the current view, such as ",[23,832,806],{},") and choose one. The calendar remembers your choice.",[38,835,836,849],{},[41,837,838],{},[44,839,840,843,846],{},[47,841,842],{},"View",[47,844,845],{},"What it shows",[47,847,848],{},"Good for",[54,850,851,863,879,892,905],{},[44,852,853,857,860],{},[59,854,855],{},[23,856,806],{},[59,858,859],{},"One date, a column per team member",[59,861,862],{},"The front desk during the day",[44,864,865,873,876],{},[59,866,867,427,870],{},[23,868,869],{},"3 days",[23,871,872],{},"5 days",[59,874,875],{},"That many dates side by side",[59,877,878],{},"A short look ahead",[44,880,881,886,889],{},[59,882,883],{},[23,884,885],{},"Week",[59,887,888],{},"Seven dates",[59,890,891],{},"Planning and spotting gaps",[44,893,894,899,902],{},[59,895,896],{},[23,897,898],{},"Month",[59,900,901],{},"A month at a glance",[59,903,904],{},"How busy each day is",[44,906,907,912,915],{},[59,908,909],{},[23,910,911],{},"Agenda",[59,913,914],{},"One date as a list in time order",[59,916,917],{},"Phones, or anyone who prefers a list",[645,919],{"alt":920,"height":921,"src":922,"width":923},"The Calendar view menu: Day, 3 days, 5 days, Week, Month and Agenda, then a Show cancelled appointments switch and Help with this page.",526,"\u002Fhelp\u002Fcalendar\u002Ffind-your-way-around\u002Fviews.webp",344,[11,925,926,927,930],{},"Cancelled appointments are hidden unless you turn on ",[23,928,929],{},"Show cancelled appointments"," in the same menu.",[15,932,934],{"id":933},"read-an-appointment","Read an appointment",[11,936,937,938,940,941,409],{},"Each block shows the time, the client and the service. Its colour follows the ",[23,939,787],{}," setting: by service (the usual choice), by team member, by status, or by resource, the room or machine the visit reserves (gray when it reserves none). A device that hasn't picked follows the business's choice under ",[23,942,943],{},"Settings → Business → Region & formats",[11,945,946],{},"The small dot in the corner tells you where a live appointment stands:",[38,948,949,959],{},[41,950,951],{},[44,952,953,956],{},[47,954,955],{},"Dot",[47,957,958],{},"Meaning",[54,960,961,969,977,985],{},[44,962,963,966],{},[59,964,965],{},"Amber",[59,967,968],{},"Booked, not yet confirmed",[44,970,971,974],{},[59,972,973],{},"Green",[59,975,976],{},"Confirmed",[44,978,979,982],{},[59,980,981],{},"Blue",[59,983,984],{},"Checked in",[44,986,987,990],{},[59,988,989],{},"Pulsing green",[59,991,992],{},"In service now",[11,994,995,996,999,1000,1003,1004,1007],{},"Finished appointments lose their colour: ",[23,997,998],{},"Completed"," turns grey, while ",[23,1001,1002],{},"Cancelled"," (rose) and ",[23,1005,1006],{},"No-show"," (red) are faded and struck through.",[11,1009,1010,1011,1015,1016,1019],{},"If your business uses ",[85,1012,1014],{"href":1013},"\u002Fhelp\u002Fcalendar\u002Fthe-appointment-detail-panel#add-a-status-label","status labels",", such as ",[23,1017,1018],{},"Running late",", a label's icon sits beside the dot, and a tall enough block shows the label's name too. A label never changes the block's colour or its dot.",[11,1021,1022,1023,409],{},"Grey striped blocks are blocked time, such as a lunch or a training session. See ",[85,1024,1026],{"href":1025},"\u002Fhelp\u002Fcalendar\u002Fblock-time-and-the-waitlist","Block time and the waitlist",[11,1028,1029,1030,409],{},"On a computer, rest the pointer on a block to see a preview with the client, service and price. Select it to open the ",[85,1031,1033],{"href":1032},"\u002Fhelp\u002Fcalendar\u002Fthe-appointment-detail-panel","appointment panel",[15,1035,1037],{"id":1036},"filter-the-calendar","Filter the calendar",[415,1039,1040,1044,1050,1054,1096,1100],{},[192,1041,1043],{"id":1042},"open-the-filters","Open the filters",[11,1045,1046,1047,1049],{},"Select the sliders button (",[23,1048,749],{},").",[192,1051,1053],{"id":1052},"choose-what-to-show","Choose what to show",[11,1055,1056,1057,1060,1061,1064,1065,1060,1068,1060,1071,724,1074,1077,1078,1060,1081,1060,1084,1060,1087,1060,1090,427,1093,409],{},"Pick from ",[23,1058,1059],{},"Appointment status",", ",[23,1062,1063],{},"Channel"," (",[23,1066,1067],{},"Admin booking",[23,1069,1070],{},"Kiosk check-in",[23,1072,1073],{},"Public booking",[23,1075,1076],{},"API","), ",[23,1079,1080],{},"Payment status",[23,1082,1083],{},"Services",[23,1085,1086],{},"Appointment creation date",[23,1088,1089],{},"Requested team member",[23,1091,1092],{},"Client tags",[23,1094,1095],{},"Client segments",[192,1097,1099],{"id":1098},"apply","Apply",[11,1101,119,1102,1104,1105,1108],{},[23,1103,1099],{},". The button counts how many filters you've chosen. ",[23,1106,1107],{},"Clear filters"," removes them all.",[1110,1111,1112],"warning",{},[11,1113,1114],{},"If the calendar looks emptier than it should, check the filters first. They stay on as you move between dates, and the filters button shows a count while any are on.",[15,1116,1118],{"id":1117},"focus-on-one-team-member","Focus on one team member",[415,1120,1121,1125,1131,1135,1149,1153],{},[192,1122,1124],{"id":1123},"open-their-menu","Open their menu",[11,1126,1127,1128,1130],{},"In ",[23,1129,806],{}," view, select the team member's name at the top of their column.",[192,1132,1134],{"id":1133},"choose-a-view","Choose a view",[11,1136,1137,1138,138,1141,1060,1143,1060,1145,724,1147,409],{},"Under ",[23,1139,1140],{},"View as",[23,1142,806],{},[23,1144,869],{},[23,1146,885],{},[23,1148,898],{},[192,1150,1152],{"id":1151},"go-back-to-everyone","Go back to everyone",[11,1154,1155,1156,1159],{},"A chip in the toolbar shows whose calendar you're on, such as \"Ingrid's Week\". Select its ",[23,1157,1158],{},"✕"," to see everyone again.",[11,1161,1162,1163,1166,1167,1060,1170,1060,1173,1060,1176,427,1179,409],{},"The same menu shows their shift today, a ",[23,1164,1165],{},"Clock in"," button, and shortcuts to ",[23,1168,1169],{},"Add appointment",[23,1171,1172],{},"Block time",[23,1174,1175],{},"Edit shift",[23,1177,1178],{},"Add time off",[23,1180,1181],{},"View team member",[15,1183,1185],{"id":1184},"select-an-empty-slot","Select an empty slot",[11,1187,1188,1189,1060,1191,1060,1194,427,1197,1200],{},"Select any empty time in a team member's column. A small menu opens for that exact time, with ",[23,1190,1169],{},[23,1192,1193],{},"Group appointment",[23,1195,1196],{},"New quote",[23,1198,1199],{},"Block this time",". The date, time and team member are filled in for you.",[645,1202],{"alt":1203,"height":1204,"src":1205,"width":1206},"The quick action menu for 5:45 PM: Add appointment, Group appointment, New quote and Block this time.",286,"\u002Fhelp\u002Fcalendar\u002Ffind-your-way-around\u002Fempty-slot.webp",256,[15,1208,1210],{"id":1209},"on-a-phone","On a phone",[11,1212,1213,1214,1217,1218,1220,1221,1224,1225,1227],{},"The toolbar shrinks to the date, the location, the team and a ",[23,1215,1216],{},"⋯"," menu, which holds ",[23,1219,738],{},", the views, colour, filters, the waitlist and refresh. The round ",[23,1222,1223],{},"+"," button in the corner books an appointment, blocks time, starts a group or jumps to today. ",[23,1226,911],{}," is usually the easiest view on a small screen.",[15,1229,553],{"id":552},[192,1231,1233],{"id":1232},"a-team-member-has-no-column","A team member has no column",[166,1235,1236,1249,1255],{},[169,1237,1238,1241,1242,1245,1246,409],{},[23,1239,1240],{},"\"Nobody scheduled\"",": no one has working hours that day. Set them under ",[23,1243,1244],{},"Team → Scheduling",", or select ",[23,1247,1248],{},"Show all team anyway",[169,1250,1251,1254],{},[23,1252,1253],{},"\"Assign your team to this location\"",": the team exists but nobody works at this location. Set the location on their team profile.",[169,1256,1257,1258,1260,1261,1263],{},"Otherwise, check ",[23,1259,712],{}," under the people icon (choose ",[23,1262,719],{},"), the filters, and whether a focus chip is on.",[192,1265,1267],{"id":1266},"couldnt-load-the-schedule","\"Couldn't load the schedule\"",[11,1269,1270,1271,409],{},"The calendar couldn't reach the server. It doesn't mean the day is empty. Select ",[23,1272,103],{},[192,1274,1276],{"id":1275},"the-calendar-shows-the-wrong-location","The calendar shows the wrong location",[11,1278,1279,1280,409],{},"Change it with the location button in the toolbar. See ",[85,1281,1283],{"href":1282},"\u002Fhelp\u002Fgetting-started\u002Fswitch-between-locations","Switch between locations",{"title":214,"searchDepth":215,"depth":215,"links":1285},[1286,1287,1288,1289,1294,1299,1300,1301],{"id":653,"depth":215,"text":654},{"id":826,"depth":215,"text":827},{"id":933,"depth":215,"text":934},{"id":1036,"depth":215,"text":1037,"children":1290},[1291,1292,1293],{"id":1042,"depth":225,"text":1043},{"id":1052,"depth":225,"text":1053},{"id":1098,"depth":225,"text":1099},{"id":1117,"depth":215,"text":1118,"children":1295},[1296,1297,1298],{"id":1123,"depth":225,"text":1124},{"id":1133,"depth":225,"text":1134},{"id":1151,"depth":225,"text":1152},{"id":1184,"depth":215,"text":1185},{"id":1209,"depth":215,"text":1210},{"id":552,"depth":215,"text":553,"children":1302},[1303,1304,1305],{"id":1232,"depth":225,"text":1233},{"id":1266,"depth":225,"text":1267},{"id":1275,"depth":225,"text":1276},"The toolbar, the six views, what the colours and dots on an appointment mean, and how to filter the calendar down to what you need.",[1308,1309,1310,1311,1312,1313],"calendar views","calendar colours meaning","filter the calendar","show one team member","team member missing from calendar","show cancelled appointments",{},[1316,1032,1025],"\u002Fhelp\u002Fcalendar\u002Fbook-an-appointment",{"title":638,"description":1306},"help\u002Fcalendar\u002Ffind-your-way-around","2026-10-29","Z12V_K-1h5NToIirzI7ck9V8whBdPPHdQDOrmKMPIaY",{"id":1322,"title":1323,"audience":6,"body":1324,"category":280,"description":1573,"draft":230,"extension":231,"icon":1574,"keywords":1575,"locale":240,"meta":1582,"navigation":242,"order":1583,"path":87,"related":1584,"seo":1586,"sourceHash":249,"stem":1587,"translationReviewed":230,"updatedAt":1588,"__hash__":1589},"help\u002Fhelp\u002Fcheckout\u002Fsales-history-and-receipts.md","Find a past sale and resend a receipt",{"type":8,"value":1325,"toc":1554},[1326,1329,1331,1334,1338,1395,1401,1411,1417,1421,1463,1466,1470,1496,1506,1517,1519,1523,1529,1533,1543,1547],[11,1327,1328],{},"Find any sale you've rung up, see exactly what was paid, and send the client their receipt again.",[15,1330,396],{"id":395},[11,1332,1333],{},"You need permission to see point of sale. Refunding a sale also needs the refund permission.",[15,1335,1337],{"id":1336},"find-a-sale","Find a sale",[415,1339,1340,1344,1351,1355,1383,1387],{},[192,1341,1343],{"id":1342},"open-sales","Open Sales",[11,1345,1346,1347,1350],{},"Go to ",[23,1348,1349],{},"Point of sale → Sales",". It lists the last 30 days of completed sales, newest first.",[192,1352,1354],{"id":1353},"narrow-it-down","Narrow it down",[11,1356,1357,1358,427,1361,1364,1365,1064,1368,1060,1370,1060,1373,724,1376,1379,1380,1382],{},"Set ",[23,1359,1360],{},"From",[23,1362,1363],{},"To",", pick a ",[23,1366,1367],{},"Status",[23,1369,998],{},[23,1371,1372],{},"Unpaid",[23,1374,1375],{},"Open",[23,1377,1378],{},"Voided","), or type a name in ",[23,1381,738],{},". On a phone, these are behind the filter button.",[192,1384,1386],{"id":1385},"open-the-sale","Open the sale",[11,1388,1389,1390,1394],{},"Select the row. A paid sale opens its receipt. An unpaid or open sale reopens at the till, so you can ",[85,1391,1393],{"href":1392},"\u002Fhelp\u002Fcheckout\u002Fsplit-and-partial-payments","collect the balance"," or finish it.",[645,1396],{"alt":1397,"height":1398,"src":1399,"width":1400},"The Sales list: From, To, Status and Find client filters, then rows showing the client or Walk-in, the date and who served them, a Completed status, the total and a Refund button.",614,"\u002Fhelp\u002Fcheckout\u002Fsales-history-and-receipts\u002Fsales.webp",984,[11,1402,1403,1404,1407,1408,409],{},"Each row shows the client (or ",[23,1405,1406],{},"Walk-in","), the date and time, who rang it up, its status, and the total. Unpaid rows show what's still owed. You can also open a sale from the client's profile, under ",[23,1409,1410],{},"Sales",[1412,1413,1414],"tip",{},[11,1415,1416],{},"The filters live in the page address, so you can bookmark a filtered list or share it. A number on a report links straight to the sales behind it.",[15,1418,1420],{"id":1419},"resend-or-print-a-receipt","Resend or print a receipt",[415,1422,1423,1427,1432,1436,1446,1450],{},[192,1424,1426],{"id":1425},"open-the-receipt","Open the receipt",[11,1428,1429,1430,409],{},"Select the sale in ",[23,1431,1410],{},[192,1433,1435],{"id":1434},"send-or-print-it","Send or print it",[11,1437,119,1438,1441,1442,1445],{},[23,1439,1440],{},"Email receipt"," to send it, or ",[23,1443,1444],{},"Print"," for a paper copy or a PDF.",[192,1447,1449],{"id":1448},"choose-the-address","Choose the address",[11,1451,1452,1453,1455,1456,1459,1460,409],{},"The client's email is filled in. For a walk-in, or a different address, type it in ",[23,1454,426],{},". To keep that address on the client's profile, tick ",[23,1457,1458],{},"Also save this as"," the client's email. Select ",[23,1461,1462],{},"Send",[11,1464,1465],{},"The client's receipt email includes a link to view the receipt online, so they always have a copy without an account.",[15,1467,1469],{"id":1468},"what-a-receipt-shows","What a receipt shows",[11,1471,1472,1473,1476,1477,1060,1480,1483,1484,1487,1488,1491,1492,1495],{},"Your business details, the date and reference, who served the client, each item and its price, then ",[23,1474,1475],{},"Subtotal",", any ",[23,1478,1479],{},"Discount",[23,1481,1482],{},"Tax"," for each rate, any ",[23,1485,1486],{},"Card processing fee",", the ",[23,1489,1490],{},"Tip"," and the ",[23,1493,1494],{},"Total",". Each payment prints on its own line: card, cash (with the cash handed over and the change), gift card (with the balance left), package, membership or payment link.",[11,1497,1498,1499,427,1502,1505],{},"After a refund, the same receipt shows ",[23,1500,1501],{},"Refunded",[23,1503,1504],{},"Net paid",". There's no separate refund receipt.",[11,1507,1508,1509,1512,1513,1516],{},"If a service on the sale was done by a team member with a ",[23,1510,1511],{},"Registration number"," on their profile, the receipt page also offers an ",[23,1514,1515],{},"Insurance receipt"," for the client to claim with.",[15,1518,553],{"id":552},[192,1520,1522],{"id":1521},"the-client-says-the-receipt-never-arrived","The client says the receipt never arrived",[11,1524,1525,1526,1528],{},"Check the email on their profile, then use ",[23,1527,1440],{}," again. Ask them to look in spam. A client with no email gets no receipt until you send one.",[192,1530,1532],{"id":1531},"a-sale-isnt-in-the-list","A sale isn't in the list",[11,1534,1535,1536,1538,1539,427,1541,409],{},"It's older than 30 days, at another location, or filtered out. Widen ",[23,1537,1360],{},", check the location in the top bar, and clear ",[23,1540,1367],{},[23,1542,738],{},[192,1544,1546],{"id":1545},"i-need-to-change-a-completed-sale","I need to change a completed sale",[11,1548,1549,1550,409],{},"Completed sales can't be edited. To correct the money, refund it and ring it up again. See ",[85,1551,1553],{"href":1552},"\u002Fhelp\u002Fcheckout\u002Frefunds-and-the-cash-drawer","Refunds and the cash drawer",{"title":214,"searchDepth":215,"depth":215,"links":1555},[1556,1557,1562,1567,1568],{"id":395,"depth":215,"text":396},{"id":1336,"depth":215,"text":1337,"children":1558},[1559,1560,1561],{"id":1342,"depth":225,"text":1343},{"id":1353,"depth":225,"text":1354},{"id":1385,"depth":225,"text":1386},{"id":1419,"depth":215,"text":1420,"children":1563},[1564,1565,1566],{"id":1425,"depth":225,"text":1426},{"id":1434,"depth":225,"text":1435},{"id":1448,"depth":225,"text":1449},{"id":1468,"depth":215,"text":1469},{"id":552,"depth":215,"text":553,"children":1569},[1570,1571,1572],{"id":1521,"depth":225,"text":1522},{"id":1531,"depth":225,"text":1532},{"id":1545,"depth":225,"text":1546},"Find any sale by date, status or client, reopen one that's unpaid, and email or print its receipt.","i-lucide-history",[1576,1577,1578,1579,1580,1581],"find a past sale","resend receipt to client","print receipt pos","unpaid sales list","what does the receipt show","reopen a sale",{},120,[1585,1552,1392],"\u002Fhelp\u002Fcheckout\u002Ftake-a-payment",{"title":1323,"description":1573},"help\u002Fcheckout\u002Fsales-history-and-receipts","2026-10-10","wqbT7_2Kuz1TF5eCutK9zlgB-2r7xexEg_HQgrvWoWk",[],[1592,1593,1595,1597,1599,1601,1603],{"path":244,"translationReviewed":230},{"path":1594,"translationReviewed":242},"\u002Fhelp\u002Fel\u002Faccount\u002Fconnection-problems-and-support",{"path":1596,"translationReviewed":242},"\u002Fhelp\u002Fes\u002Faccount\u002Fconnection-problems-and-support",{"path":1598,"translationReviewed":242},"\u002Fhelp\u002Ffr\u002Faccount\u002Fconnection-problems-and-support",{"path":1600,"translationReviewed":242},"\u002Fhelp\u002Fpt-br\u002Faccount\u002Fconnection-problems-and-support",{"path":1602,"translationReviewed":242},"\u002Fhelp\u002Fpt-pt\u002Faccount\u002Fconnection-problems-and-support",{"path":1604,"translationReviewed":242},"\u002Fhelp\u002Fsq\u002Faccount\u002Fconnection-problems-and-support",1794073879705]