[{"data":1,"prerenderedAt":1400},["ShallowReactive",2],{"help:\u002Fhelp\u002Faccount\u002Fis-this-really-owneli":3,"help-all-categories:en":262,"help-cat-articles:\u002Fhelp\u002Faccount\u002Fis-this-really-owneli":392,"help-related:\u002Fhelp\u002Faccount\u002Fis-this-really-owneli":393,"help-live-topics:\u002Fhelp\u002Faccount\u002Fis-this-really-owneli":1385,"help-counterparts:\u002Fhelp\u002Faccount\u002Fis-this-really-owneli":1386},{"id":4,"title":5,"audience":6,"body":7,"category":236,"description":237,"draft":238,"extension":239,"icon":240,"keywords":241,"locale":251,"meta":252,"navigation":253,"order":254,"path":255,"related":256,"seo":257,"sourceHash":258,"stem":259,"translationReviewed":238,"updatedAt":260,"__hash__":261},"help\u002Fhelp\u002Faccount\u002Fis-this-really-owneli.md","Is this really Owneli?","clinic",{"type":8,"value":9,"toc":217},"minimark",[10,14,19,22,57,60,64,75,94,97,101,104,107,111,114,199,203,207,210,214],[11,12,13],"p",{},"Scammers pretend to be the software a business runs on, because a business trusts it. A caller sounds friendly and urgent, says your account has a problem, and asks for one small thing. This page lists what Owneli will and won't do, so you can say no with confidence.",[15,16,18],"h2",{"id":17},"what-owneli-never-asks-for","What Owneli never asks for",[11,20,21],{},"Whoever is asking, and however urgent it sounds, Owneli will never:",[23,24,25,33,39,45,51],"ul",{},[26,27,28,32],"li",{},[29,30,31],"strong",{},"Call you out of the blue"," about a problem with your account.",[26,34,35,38],{},[29,36,37],{},"Ask for your password",", a sign-in code, a two-factor code or a recovery code.",[26,40,41,44],{},[29,42,43],{},"Ask you to install software"," or share your screen so we can \"fix\" something.",[26,46,47,50],{},[29,48,49],{},"Ask you to add someone to your team."," Owneli staff never need a team account in your business.",[26,52,53,56],{},[29,54,55],{},"Ask for a client's card number",", or ask you to move money to fix a billing problem.",[11,58,59],{},"If someone asks for any of these, hang up or don't reply. It isn't us.",[15,61,63],{"id":62},"how-owneli-support-looks-at-your-account","How Owneli support looks at your account",[11,65,66,67,70,71,74],{},"When you need a hand, open the account menu and select ",[29,68,69],{},"Contact Owneli support",". Owners and admins can send us a message from there, or create an ",[29,72,73],{},"Access code"," while they're talking to us and read it out. Everyone else reaches the contact page with our support address.",[23,76,77,80,83],{},[26,78,79],{},"The code works once and expires after 10 minutes.",[26,81,82],{},"It lets support view your account, read-only, for up to 30 minutes. Support can see what you see but can't change anything, take payments or download data.",[26,84,85,86,89,90,93],{},"Every time support viewed your account is listed under ",[29,87,88],{},"Support sessions",", and you can select ",[29,91,92],{},"End session"," on one that's still running.",[11,95,96],{},"Only create a code in a conversation you started. If someone contacts you first and asks for one, don't share it.",[15,98,100],{"id":99},"emails-that-say-something-changed","Emails that say something changed",[11,102,103],{},"When your password, sign-in email, phone number or two-factor changes, or a Google or Apple sign-in is added or removed, Owneli emails you a security notice. When someone is invited as an administrator, made an administrator, given ownership or invited as an outside accountant, every owner and administrator gets an email and a notification.",[11,105,106],{},"These notices tell you what changed and when. They never contain a link to sign in. A sign-in or reset link only arrives when you have just asked for one, so an unexpected email asking you to \"confirm your account\" through a link is not from us.",[15,108,110],{"id":109},"if-you-think-you-shared-something","If you think you shared something",[11,112,113],{},"Act straight away. Each step closes a different door.",[115,116,117,122,139,143,150,154,173,177,189,193],"steps",{},[118,119,121],"h3",{"id":120},"change-your-password","Change your password",[11,123,124,125,128,129,132,133,138],{},"Under ",[29,126,127],{},"Settings → Just you → Profile",", select ",[29,130,131],{},"Change password",". You're emailed a one-time link to set a new one. See ",[134,135,137],"a",{"href":136},"\u002Fhelp\u002Faccount\u002Flog-in-and-reset-your-password","Log in and reset your password",".",[118,140,142],{"id":141},"turn-on-two-factor-authentication","Turn on two-factor authentication",[11,144,145,146,138],{},"A stolen password alone can't open an account with two-factor on. See ",[134,147,149],{"href":148},"\u002Fhelp\u002Faccount\u002Fsecure-your-account-with-mfa","Secure your account with two-factor authentication",[118,151,153],{"id":152},"check-your-team","Check your team",[11,155,156,157,160,161,165,166,128,169,172],{},"Go to ",[29,158,159],{},"Settings → Team & access → Team members",". Suspend anyone you don't recognise straight away, as ",[134,162,164],{"href":163},"\u002Fhelp\u002Fteam\u002Fsuspend-archive-or-offboard-a-team-member","Suspend, archive, or offboard a team member"," shows. Under ",[29,167,168],{},"Pending invitations",[29,170,171],{},"Revoke"," on any you didn't send.",[118,174,176],{"id":175},"end-any-support-session-you-didnt-ask-for","End any support session you didn't ask for",[11,178,179,180,182,183,185,186,188],{},"Open ",[29,181,69],{}," from the account menu, look under ",[29,184,88],{},", and select ",[29,187,92],{}," on any that's still running.",[118,190,192],{"id":191},"tell-us","Tell us",[11,194,195,196,198],{},"Send us a message from ",[29,197,69],{}," and say what happened. We'll help you check your account.",[15,200,202],{"id":201},"common-questions","Common questions",[118,204,206],{"id":205},"a-caller-knew-my-name-and-my-business-is-that-proof","A caller knew my name and my business. Is that proof?",[11,208,209],{},"No. Your business name, address and phone number are public, and your name is often on your website. Knowing them proves nothing.",[118,211,213],{"id":212},"the-email-came-from-an-address-with-owneli-in-it","The email came from an address with \"owneli\" in it",[11,215,216],{},"Anyone can put a word in an email address. What matters is what the email asks you to do. If it asks for a password, a code, a payment or a new team member, it isn't us.",{"title":218,"searchDepth":219,"depth":219,"links":220},"",2,[221,222,223,224,232],{"id":17,"depth":219,"text":18},{"id":62,"depth":219,"text":63},{"id":99,"depth":219,"text":100},{"id":109,"depth":219,"text":110,"children":225},[226,228,229,230,231],{"id":120,"depth":227,"text":121},3,{"id":141,"depth":227,"text":142},{"id":152,"depth":227,"text":153},{"id":175,"depth":227,"text":176},{"id":191,"depth":227,"text":192},{"id":201,"depth":219,"text":202,"children":233},[234,235],{"id":205,"depth":227,"text":206},{"id":212,"depth":227,"text":213},"account","How to tell a real Owneli call or email from a scam, what we never ask for, and what to do if you shared something.",false,"md","i-lucide-shield-alert",[242,243,244,245,246,247,248,249,250],"someone called saying they are from owneli","owneli support scam","fake owneli email","phishing email","asked for my password","asked for my sign-in code","asked to add a technician to my team","support access code","was this you email","en",{},true,35,"\u002Fhelp\u002Faccount\u002Fis-this-really-owneli",[148,163,136],{"title":5,"description":237},null,"help\u002Faccount\u002Fis-this-really-owneli","2026-10-22","oKRLxKdGLUONUh-uM0h_hm8nMEbt7EtsBoCFJ8AwF3c",[263,274,283,292,302,312,322,332,342,352,361,371,382],{"id":264,"title":265,"audience":6,"description":266,"extension":267,"icon":268,"locale":251,"meta":269,"order":270,"slug":271,"stem":272,"__hash__":273},"helpCategories\u002Fhelp\u002Fcategories\u002Fgetting-started.yml","Getting started","Set up your workspace, learn the layout, and run your first day.","yml","i-lucide-compass",{},1,"getting-started","help\u002Fcategories\u002Fgetting-started","XWdLlczvAN2WkYFBnnFsRmqcxjJZ2gKwKvv6uq-Vz4E",{"id":275,"title":276,"audience":6,"description":277,"extension":267,"icon":278,"locale":251,"meta":279,"order":219,"slug":280,"stem":281,"__hash__":282},"helpCategories\u002Fhelp\u002Fcategories\u002Fcalendar.yml","Calendar & booking","Book, move, and cancel appointments. Block time, work the waitlist, and read the grid at a glance.","i-lucide-calendar",{},"calendar","help\u002Fcategories\u002Fcalendar","z3KR3OktnhLsaie4PXcbGNMx2_qwpSKICgucJhJPImo",{"id":284,"title":285,"audience":6,"description":286,"extension":267,"icon":287,"locale":251,"meta":288,"order":227,"slug":289,"stem":290,"__hash__":291},"helpCategories\u002Fhelp\u002Fcategories\u002Fcheckout.yml","Checkout & payments","Ring up a sale, take tips, handle deposits and fees, issue refunds, and close the drawer.","i-lucide-credit-card",{},"checkout","help\u002Fcategories\u002Fcheckout","d3fGaGbg8UVNzV86Sm3UhMBmMVU5Uq7xuctHaJF8YEg",{"id":293,"title":294,"audience":6,"description":295,"extension":267,"icon":296,"locale":251,"meta":297,"order":298,"slug":299,"stem":300,"__hash__":301},"helpCategories\u002Fhelp\u002Fcategories\u002Fclients.yml","Clients & forms","Add and find clients, read a client profile, and send forms and consents.","i-lucide-users",{},4,"clients","help\u002Fcategories\u002Fclients","dyjAyAySpkmSCM4wiDyiDzqMd8ozhtKDP-iw7hL5GB8",{"id":303,"title":304,"audience":6,"description":305,"extension":267,"icon":306,"locale":251,"meta":307,"order":308,"slug":309,"stem":310,"__hash__":311},"helpCategories\u002Fhelp\u002Fcategories\u002Fretail.yml","Memberships, gift cards & stock","Memberships, packages and gift cards clients spend down over time, plus discounts, products and stock.","i-lucide-gift",{},5,"retail","help\u002Fcategories\u002Fretail","_LyI2n8iDSMGQx_VrxsZYiqFdvhoiBB-wdOVIQERjow",{"id":313,"title":314,"audience":6,"description":315,"extension":267,"icon":316,"locale":251,"meta":317,"order":318,"slug":319,"stem":320,"__hash__":321},"helpCategories\u002Fhelp\u002Fcategories\u002Foperations.yml","Operations","The internal side of the business, covering your written playbook, Planner boards, venue incidents, and the policies everyone signs.","i-lucide-briefcase",{},6,"operations","help\u002Fcategories\u002Foperations","luSTIvbrxAnMbbljwzuwD35YR2Xq6-n6HziARRXrq14",{"id":323,"title":324,"audience":6,"description":325,"extension":267,"icon":326,"locale":251,"meta":327,"order":328,"slug":329,"stem":330,"__hash__":331},"helpCategories\u002Fhelp\u002Fcategories\u002Fteam.yml","Team & scheduling","Invite your team, set working hours and shifts, and handle timesheets, time off, commission and payroll.","i-lucide-id-card",{},7,"team","help\u002Fcategories\u002Fteam","82p-BQ6CYYNNt1GO80K3LXk-zcP5_6Tz-OA8hzQWB0Q",{"id":333,"title":334,"audience":6,"description":335,"extension":267,"icon":336,"locale":251,"meta":337,"order":338,"slug":339,"stem":340,"__hash__":341},"helpCategories\u002Fhelp\u002Fcategories\u002Fgrowth.yml","Reports & growth","Read and export your reports, and grow with campaigns, automations, reviews, loyalty and Oryx.","i-lucide-trending-up",{},8,"growth","help\u002Fcategories\u002Fgrowth","8zQ8GEUGer6qaVxqH4V6H7Qa1R1CPcZ1gkGsL74JZSQ",{"id":343,"title":344,"audience":6,"description":345,"extension":267,"icon":346,"locale":251,"meta":347,"order":348,"slug":349,"stem":350,"__hash__":351},"helpCategories\u002Fhelp\u002Fcategories\u002Fsettings.yml","Settings & admin","Services and pricing, who can see what, and moving your data in from another system.","i-lucide-settings",{},9,"settings","help\u002Fcategories\u002Fsettings","Rh-1T4iTtJkcK-o-n1olOGqTuFb3u3HsJ3w9anPS5Ak",{"id":353,"title":354,"audience":6,"description":355,"extension":267,"icon":356,"locale":251,"meta":357,"order":358,"slug":236,"stem":359,"__hash__":360},"helpCategories\u002Fhelp\u002Fcategories\u002Faccount.yml","Your login and profile","Your own login, password, two-factor security, profile, and language.","i-lucide-user-circle",{},10,"help\u002Fcategories\u002Faccount","8rq4IYJIBjfrS6vI3NVuFEa6_2DFJY9hHbhft5lmpYA",{"id":362,"title":363,"audience":6,"description":364,"extension":267,"icon":365,"locale":251,"meta":366,"order":367,"slug":368,"stem":369,"__hash__":370},"helpCategories\u002Fhelp\u002Fcategories\u002Fclasses.yml","Classes","Set up class types and a weekly timetable, run the roster and check-in, and change or cancel a class.","i-lucide-users-round",{},11,"classes","help\u002Fcategories\u002Fclasses","FSCZW6YrpwxAdhnLI0Ifyxs7zSnOE5ugnsH8kDrDi-s",{"id":372,"title":373,"audience":374,"description":375,"extension":267,"icon":376,"locale":251,"meta":377,"order":378,"slug":379,"stem":380,"__hash__":381},"helpCategories\u002Fhelp\u002Fcategories\u002Fbook-online.yml","Book online","client","Booking, paying, and managing your visit from your venue's booking page and the private links they send you.","i-lucide-globe",{},20,"book-online","help\u002Fcategories\u002Fbook-online","GGAAKN9iClyv52FA3Er7Af4YQtGbIzTRT303vOeiSB4",{"id":383,"title":384,"audience":374,"description":385,"extension":267,"icon":386,"locale":251,"meta":387,"order":388,"slug":389,"stem":390,"__hash__":391},"helpCategories\u002Fhelp\u002Fcategories\u002Fportal.yml","Your account and visits","Booking from your account, managing your visits, and using your wallet, memberships and rewards.","i-lucide-user-round",{},21,"portal","help\u002Fcategories\u002Fportal","uo0Lw9Pu1VwWJX1_sOT4LXIaNXQ4An31M7StYYHtcBw",[],[394,818,1150],{"id":395,"title":149,"audience":6,"body":396,"category":236,"description":798,"draft":238,"extension":239,"icon":799,"keywords":800,"locale":251,"meta":810,"navigation":253,"order":811,"path":148,"related":812,"seo":814,"sourceHash":258,"stem":815,"translationReviewed":238,"updatedAt":816,"__hash__":817},"help\u002Fhelp\u002Faccount\u002Fsecure-your-account-with-mfa.md",{"type":8,"value":397,"toc":769},[398,404,408,422,424,474,478,481,485,488,518,521,524,528,542,552,556,563,593,596,605,628,632,702,705,709,712,716,720,731,736,740,743,747,755,759,762,766],[11,399,400,401,403],{},"Two-factor authentication asks for a code from an app on your phone when you sign in, so a stolen password alone can't open your business. Turn it on under ",[29,402,127],{},": scan a QR code, confirm a 6-digit code, and save the recovery codes you're shown once.",[15,405,407],{"id":406},"before-you-start","Before you start",[23,409,410,416],{},[26,411,412,415],{},[29,413,414],{},"Install an authenticator app,"," such as Google Authenticator, Authy, 1Password or Microsoft Authenticator.",[26,417,418,421],{},[29,419,420],{},"Who can do it:"," everyone, for their own account.",[15,423,142],{"id":141},[115,425,426,430,446,450,453,457,463,467],{},[118,427,429],{"id":428},"open-your-profile-settings","Open your profile settings",[11,431,156,432,434,435,438,439,442,443,138],{},[29,433,127],{},". Under ",[29,436,437],{},"Security",", on the ",[29,440,441],{},"Two-factor authentication (2FA)"," row, select ",[29,444,445],{},"Enable 2FA",[118,447,449],{"id":448},"scan-the-qr-code","Scan the QR code",[11,451,452],{},"Scan it with your authenticator app. Can't scan? Type the setup key shown beside the QR code into the app instead.",[118,454,456],{"id":455},"confirm-with-a-code","Confirm with a code",[11,458,459,460,138],{},"Enter the 6-digit code the app now shows and select ",[29,461,462],{},"Verify & Enable",[118,464,466],{"id":465},"save-your-recovery-codes","Save your recovery codes",[11,468,469,470,473],{},"Owneli immediately generates single-use recovery codes and shows them ",[29,471,472],{},"once",". Copy or download them into a password manager. When you close the dialog, they can't be viewed again.",[15,475,477],{"id":476},"what-changes-at-sign-in","What changes at sign-in",[11,479,480],{},"After your email and password (or magic link), you're asked for the current 6-digit code from your authenticator app. Enter it and you're in.",[15,482,484],{"id":483},"what-if-i-lose-my-phone","What if I lose my phone?",[11,486,487],{},"Use one of your recovery codes:",[115,489,490,494,500,504,507,511],{},[118,491,493],{"id":492},"sign-in-as-usual","Sign in as usual",[11,495,496,497,138],{},"Enter your email and password (or use a magic link). When you're asked for the 6-digit code, choose ",[29,498,499],{},"Use a recovery code instead",[118,501,503],{"id":502},"enter-a-recovery-code","Enter a recovery code",[11,505,506],{},"Type one of your saved codes, with or without the dash. Each code works once.",[118,508,510],{"id":509},"set-two-factor-up-again","Set two-factor up again",[11,512,513,514,517],{},"The code turns two-factor ",[29,515,516],{},"off"," for your account and signs you out of every other device, so a lost phone can't be used to get back in. If your business requires two-factor, you're taken straight to set it up again; otherwise you'll see a reminder to do it. Either way, set it up again and save the new codes.",[11,519,520],{},"We email you whenever a recovery code is used. If you didn't use one, change your password and contact your business's administrator.",[11,522,523],{},"After five wrong codes you'll need to wait 15 minutes before trying again.",[118,525,527],{"id":526},"lost-your-recovery-codes-too","Lost your recovery codes too?",[23,529,530,536],{},[26,531,532,535],{},[29,533,534],{},"Team members:"," ask an admin of your business to reset your two-factor (see below). You can then sign in with your password and set it up again.",[26,537,538,541],{},[29,539,540],{},"The business owner:"," nobody inside the business can reset the owner's two-factor. Use a recovery code, or contact Owneli support, who will verify it's really you before doing anything.",[11,543,544,545,547,548,551],{},"From ",[29,546,127],{}," you can always see how many codes remain, with a warning when only a few are left, and ",[29,549,550],{},"regenerate"," a fresh set. Regenerating invalidates every code from the previous batch.",[15,553,555],{"id":554},"resetting-a-team-members-two-factor","Resetting a team member's two-factor",[11,557,558,559,562],{},"For someone who has lost their phone ",[29,560,561],{},"and"," their recovery codes.",[115,564,565,569,579,583],{},[118,566,568],{"id":567},"open-their-profile","Open their profile",[11,570,156,571,574,575,578],{},[29,572,573],{},"Team",", open the team member, and choose the ",[29,576,577],{},"Offboarding"," tab.",[118,580,582],{"id":581},"reset-two-factor","Reset two-factor",[11,584,585,586,589,590,592],{},"In the ",[29,587,588],{},"Two-factor authentication"," card, choose ",[29,591,582],{}," and confirm.",[11,594,595],{},"This removes their authenticator and recovery codes, signs them out of every device, emails them, and adds an entry to your audit log. It applies to their whole Owneli login, so if they also work for another business, their two-factor is off there too until they set it up again.",[11,597,598,600,601,604],{},[29,599,420],{}," anyone with permission to manage the team, ",[29,602,603],{},"with two-factor turned on for their own account"," and used at this sign-in. You can't reset:",[23,606,607,614,621],{},[26,608,609,610,613],{},"the ",[29,611,612],{},"owner's"," two-factor (the owner uses a recovery code or contacts Owneli support),",[26,615,616,617,620],{},"your ",[29,618,619],{},"own"," (use a recovery code when you sign in),",[26,622,623,624,627],{},"someone whose ",[29,625,626],{},"role is above yours"," (for example, a manager can't reset an admin).",[15,629,631],{"id":630},"requiring-it-for-the-whole-team","Requiring it for the whole team",[633,634,635,651],"table",{},[636,637,638],"thead",{},[639,640,641,645,648],"tr",{},[642,643,644],"th",{},"Action",[642,646,647],{},"Who can do it",[642,649,650],{},"Where",[652,653,654,665,676,691],"tbody",{},[639,655,656,660,663],{},[657,658,659],"td",{},"Turn it on for yourself",[657,661,662],{},"Everyone",[657,664,127],{},[639,666,667,670,673],{},[657,668,669],{},"See who has it on",[657,671,672],{},"Admins",[657,674,675],{},"Settings → Team & access → Security & AI",[639,677,678,684,689],{},[657,679,680,683],{},[29,681,682],{},"Require"," it for everyone",[657,685,686],{},[29,687,688],{},"Owner only",[657,690,675],{},[639,692,693,696,699],{},[657,694,695],{},"Reset a team member's two-factor",[657,697,698],{},"People who manage the team (not the owner's, not your own)",[657,700,701],{},"Team → member → Offboarding",[11,703,704],{},"Once enforced, everyone is prompted to enrol at sign-in. Admins can use the roster to chase stragglers before flipping enforcement on.",[15,706,708],{"id":707},"check-it-worked","Check it worked",[11,710,711],{},"The two-factor row shows it's on, and the next time you sign in you're asked for a code from your app.",[15,713,715],{"id":714},"if-something-goes-wrong","If something goes wrong",[118,717,719],{"id":718},"why-am-i-asked-to-set-up-two-factor-after-signing-in","Why am I asked to set up two-factor after signing in?",[11,721,722,723,726,727,730],{},"Owners and admins who have not enrolled may see an optional setup reminder. ",[29,724,725],{},"Not now"," pauses that reminder for seven days for your account in this browser. ",[29,728,729],{},"Don't remind me"," dismisses the optional reminder for that account in this browser. Clearing browser storage or using a different device can make it appear again.",[11,732,733,734,138],{},"These choices do not disable two-factor authentication or override your business's requirement to use it. You can still turn it on at any time in ",[29,735,127],{},[118,737,739],{"id":738},"which-authenticator-apps-work","Which authenticator apps work?",[11,741,742],{},"Any app that makes six-digit codes (TOTP), such as Google Authenticator, Authy, 1Password or Microsoft Authenticator.",[118,744,746],{"id":745},"how-do-i-turn-two-factor-off","How do I turn two-factor off?",[11,748,124,749,128,751,754],{},[29,750,127],{},[29,752,753],{},"Disable 2FA"," on the two-factor row. If your business requires it, expect to be prompted to enrol again.",[118,756,758],{"id":757},"are-recovery-codes-shown-again-later","Are recovery codes shown again later?",[11,760,761],{},"No. They're displayed exactly once when generated. If you didn't save them, regenerate a new set; the old ones stop working.",[118,763,765],{"id":764},"can-owneli-support-turn-off-my-two-factor","Can Owneli support turn off my two-factor?",[11,767,768],{},"Only after verifying it's really you, which includes calling you back on the details we already hold, and never on the first call. Owneli support will never ask for your password, a sign-in code or a recovery code.",{"title":218,"searchDepth":219,"depth":219,"links":770},[771,772,778,779,785,789,790,791],{"id":406,"depth":219,"text":407},{"id":141,"depth":219,"text":142,"children":773},[774,775,776,777],{"id":428,"depth":227,"text":429},{"id":448,"depth":227,"text":449},{"id":455,"depth":227,"text":456},{"id":465,"depth":227,"text":466},{"id":476,"depth":219,"text":477},{"id":483,"depth":219,"text":484,"children":780},[781,782,783,784],{"id":492,"depth":227,"text":493},{"id":502,"depth":227,"text":503},{"id":509,"depth":227,"text":510},{"id":526,"depth":227,"text":527},{"id":554,"depth":219,"text":555,"children":786},[787,788],{"id":567,"depth":227,"text":568},{"id":581,"depth":227,"text":582},{"id":630,"depth":219,"text":631},{"id":707,"depth":219,"text":708},{"id":714,"depth":219,"text":715,"children":792},[793,794,795,796,797],{"id":718,"depth":227,"text":719},{"id":738,"depth":227,"text":739},{"id":745,"depth":227,"text":746},{"id":757,"depth":227,"text":758},{"id":764,"depth":227,"text":765},"How to set up two-factor authentication (2FA) in Owneli with an authenticator app, save recovery codes, and get back in if you lose your phone.","i-lucide-shield-check",[801,802,803,804,805,806,807,808,809],"two factor authentication","set up 2fa","mfa setup","authenticator app","recovery codes","lost my phone 2fa","locked out of 2fa","use a recovery code","reset a team member's two-factor",{},30,[136,813],"\u002Fhelp\u002Fsettings\u002Froles-and-permissions",{"title":149,"description":798},"help\u002Faccount\u002Fsecure-your-account-with-mfa","2026-10-11","hlYvDgQPW1IhZ3yoL-YICPqbIqYIyj-MBtM2KvJE9gM",{"id":819,"title":164,"audience":6,"body":820,"category":329,"description":1132,"draft":238,"extension":239,"icon":1133,"keywords":1134,"locale":251,"meta":1141,"navigation":253,"order":1142,"path":163,"related":1143,"seo":1147,"sourceHash":258,"stem":1148,"translationReviewed":238,"updatedAt":816,"__hash__":1149},"help\u002Fhelp\u002Fteam\u002Fsuspend-archive-or-offboard-a-team-member.md",{"type":8,"value":821,"toc":1112},[822,828,830,843,912,916,946,949,953,1054,1063,1065,1084,1086,1090,1093,1097,1105,1109],[11,823,824,825,827],{},"When someone leaves, or you need to cut their access at once, use the ",[29,826,577],{}," section of their team panel. Suspending stops access but keeps everything as it is. Archiving moves their upcoming appointments to others and records that they've left. Both can be undone.",[15,829,407],{"id":406},[23,831,832,837],{},[26,833,834,836],{},[29,835,420],{}," admins and owners.",[26,838,839,842],{},[29,840,841],{},"The owner and the last active admin can't be suspended or archived."," Transfer ownership or make someone else an admin first.",[633,844,845,858],{},[636,846,847],{},[639,848,849,852,855],{},[642,850,851],{},"Choice",[642,853,854],{},"What it does",[642,856,857],{},"When",[652,859,860,873,886,899],{},[639,861,862,867,870],{},[657,863,864],{},[29,865,866],{},"Set to no access",[657,868,869],{},"Stops all access at once and takes them off bookings. Their record, appointments and history stay.",[657,871,872],{},"An urgent lockout, an investigation, long leave",[639,874,875,880,883],{},[657,876,877],{},[29,878,879],{},"Restore access",[657,881,882],{},"Undoes it",[657,884,885],{},"The situation is resolved",[639,887,888,893,896],{},[657,889,890],{},[29,891,892],{},"Archive…",[657,894,895],{},"Moves their upcoming appointments, records their last day and why, and signs them out for good",[657,897,898],{},"They've left",[639,900,901,906,909],{},[657,902,903],{},[29,904,905],{},"Reinstate employee",[657,907,908],{},"Brings an archived person back",[657,910,911],{},"A rehire, or a mistake",[15,913,915],{"id":914},"suspend-someones-access","Suspend someone's access",[115,917,918,922,929,933],{},[118,919,921],{"id":920},"open-offboarding","Open Offboarding",[11,923,156,924,926,927,138],{},[29,925,573],{},", select the person, and open ",[29,928,577],{},[118,930,932],{"id":931},"suspend","Suspend",[11,934,935,936,938,939,942,943,138],{},"Select ",[29,937,866],{},", then ",[29,940,941],{},"Suspend access",". You see ",[29,944,945],{},"Access suspended",[11,947,948],{},"Their appointments stay on the calendar. If they won't be in, move those appointments yourself, or archive them instead.",[15,950,952],{"id":951},"archive-someone-whos-left","Archive someone who's left",[115,954,955,959,967,971,977,981,1017,1021,1042,1046],{},[118,956,958],{"id":957},"start","Start",[11,960,961,962,964,965,138],{},"On their ",[29,963,577],{}," section, select ",[29,966,892],{},[118,968,970],{"id":969},"clear-whats-open","Clear what's open",[11,972,124,973,976],{},[29,974,975],{},"Resolve these before archiving",", clock them out if they're clocked in, and close and count their cash drawer if one's open. If they logged hours recently, you're reminded to run their final payroll.",[118,978,980],{"id":979},"move-their-appointments","Move their appointments",[11,982,124,983,986,987,990,991,994,995,998,999,1002,1003,1006,1007,1010,1011,938,1014,138],{},[29,984,985],{},"Reassign upcoming appointments",", give each one to another team member, or ",[29,988,989],{},"Any available",", or select ",[29,992,993],{},"Auto-assign all",". Choose who's told under ",[29,996,997],{},"Notify affected clients of the change",": ",[29,1000,1001],{},"Online bookings only",", ",[29,1004,1005],{},"All affected clients"," or ",[29,1008,1009],{},"Don't notify",". Select ",[29,1012,1013],{},"Apply",[29,1015,1016],{},"Continue",[118,1018,1020],{"id":1019},"record-the-exit","Record the exit",[11,1022,1023,1024,1027,1028,1002,1031,1002,1034,1037,1038,1041],{},"Set the ",[29,1025,1026],{},"Last working day",", and if you like the ",[29,1029,1030],{},"Reason category",[29,1032,1033],{},"Reason \u002F context",[29,1035,1036],{},"Vacation payout (days)"," and ",[29,1039,1040],{},"Knowledge transfer notes",". You can let them keep showing their reviews on a former-team-member page.",[118,1043,1045],{"id":1044},"confirm","Confirm",[11,1047,935,1048,942,1051,138],{},[29,1049,1050],{},"Confirm offboarding",[29,1052,1053],{},"Employee offboarded",[1055,1056,1057],"warning",{},[11,1058,1059,1060,1062],{},"Moving appointments changes real client bookings. Choose who's notified carefully: with ",[29,1061,1009],{},", clients still expect the person who's left.",[15,1064,708],{"id":707},[11,1066,1067,1068,1071,1072,1075,1076,1079,1080,1083],{},"Suspended people show ",[29,1069,1070],{},"No access",". Archived people leave the team list; tick ",[29,1073,1074],{},"Include offboarded"," to see them marked ",[29,1077,1078],{},"Offboarded",", with the ",[29,1081,1082],{},"Offboarding record"," of who archived them, when and why.",[15,1085,715],{"id":714},[118,1087,1089],{"id":1088},"this-is-the-last-active-admin","\"This is the last active admin\"",[11,1091,1092],{},"Make another team member an admin first, then try again.",[118,1094,1096],{"id":1095},"i-archived-someone-by-mistake","I archived someone by mistake",[11,1098,1099,1100,128,1102,1104],{},"Open them with ",[29,1101,1074],{},[29,1103,905],{},", and confirm. Then add their shifts back and turn bookings on again; archiving cleared them.",[118,1106,1108],{"id":1107},"what-happens-to-their-past-sales-and-timesheets","What happens to their past sales and timesheets?",[11,1110,1111],{},"Nothing. Past records stay, so reports and payroll stay accurate.",{"title":218,"searchDepth":219,"depth":219,"links":1113},[1114,1115,1119,1126,1127],{"id":406,"depth":219,"text":407},{"id":914,"depth":219,"text":915,"children":1116},[1117,1118],{"id":920,"depth":227,"text":921},{"id":931,"depth":227,"text":932},{"id":951,"depth":219,"text":952,"children":1120},[1121,1122,1123,1124,1125],{"id":957,"depth":227,"text":958},{"id":969,"depth":227,"text":970},{"id":979,"depth":227,"text":980},{"id":1019,"depth":227,"text":1020},{"id":1044,"depth":227,"text":1045},{"id":707,"depth":219,"text":708},{"id":714,"depth":219,"text":715,"children":1128},[1129,1130,1131],{"id":1088,"depth":227,"text":1089},{"id":1095,"depth":227,"text":1096},{"id":1107,"depth":227,"text":1108},"Cut a team member's access at once, or archive someone who has left by moving their appointments and recording their exit, and undo either.","i-lucide-log-out",[1135,1136,1137,1138,1139,1140],"remove staff member","suspend staff access","offboard employee","archive team member","reassign appointments leaving staff","reinstate employee",{},60,[1144,1145,1146],"\u002Fhelp\u002Fteam\u002Finvite-a-team-member","\u002Fhelp\u002Fteam\u002Flog-an-employee-incident","\u002Fhelp\u002Fcalendar\u002Freschedule-cancel-and-no-shows",{"title":164,"description":1132},"help\u002Fteam\u002Fsuspend-archive-or-offboard-a-team-member","04O54NEiO6ffbsEwx19TCSR7if88lmDVCqaD_4RgQ-o",{"id":1151,"title":137,"audience":6,"body":1152,"category":236,"description":1370,"draft":238,"extension":239,"icon":1371,"keywords":1372,"locale":251,"meta":1380,"navigation":253,"order":358,"path":136,"related":1381,"seo":1382,"sourceHash":258,"stem":1383,"translationReviewed":238,"updatedAt":816,"__hash__":1384},"help\u002Fhelp\u002Faccount\u002Flog-in-and-reset-your-password.md",{"type":8,"value":1153,"toc":1344},[1154,1157,1159,1171,1175,1214,1218,1224,1228,1262,1266,1292,1295,1297,1304,1306,1310,1313,1317,1324,1328,1337,1341],[11,1155,1156],{},"Sign in with your email and password, with Google, or with a one-time link emailed to you. Forgotten your password? You can reset it from the sign-in page.",[15,1158,407],{"id":406},[23,1160,1161],{},[26,1162,1163,1166,1167,138],{},[29,1164,1165],{},"You need an account."," If you've never been invited to a business on Owneli, ask for an invitation first. See ",[134,1168,1170],{"href":1169},"\u002Fhelp\u002Faccount\u002Faccept-an-invitation","Accept an invitation to join a business",[15,1172,1174],{"id":1173},"sign-in-with-your-password","Sign in with your password",[115,1176,1177,1181,1193,1197,1207,1211],{},[118,1178,1180],{"id":1179},"enter-your-details","Enter your details",[11,1182,1183,1184,1037,1187,185,1190,138],{},"On the sign-in page, enter your ",[29,1185,1186],{},"Email address",[29,1188,1189],{},"Password",[29,1191,1192],{},"Sign in",[118,1194,1196],{"id":1195},"enter-your-code-if-asked","Enter your code, if asked",[11,1198,1199,1200,1203,1204,138],{},"If ",[134,1201,1202],{"href":148},"two-factor authentication"," is on, type the 6-digit code from your authenticator app and select ",[29,1205,1206],{},"Verify",[118,1208,1210],{"id":1209},"youre-in","You're in",[11,1212,1213],{},"You land in Owneli. If your business requires two-factor and you haven't set it up, you may be asked to do it now.",[15,1215,1217],{"id":1216},"sign-in-with-google","Sign in with Google",[11,1219,935,1220,1223],{},[29,1221,1222],{},"Continue with Google"," and choose the Google account with the email your business invited. In the Owneli phone app, your phone's account picker opens instead. You may still be asked for your two-factor code.",[15,1225,1227],{"id":1226},"sign-in-without-a-password","Sign in without a password",[115,1229,1230,1234,1240,1244,1247,1251],{},[118,1231,1233],{"id":1232},"ask-for-a-link","Ask for a link",[11,1235,1236,1237,138],{},"Enter your email and select ",[29,1238,1239],{},"Email me a sign-in link",[118,1241,1243],{"id":1242},"open-the-email","Open the email",[11,1245,1246],{},"Select the link in the email, or type the code from the email into the box on the sign-in page.",[118,1248,1250],{"id":1249},"nothing-arrived","Nothing arrived?",[11,1252,1253,1254,1257,1258,1261],{},"Check spam, then select ",[29,1255,1256],{},"Resend link",", or ",[29,1259,1260],{},"Use a different email"," to start again.",[15,1263,1265],{"id":1264},"reset-a-forgotten-password","Reset a forgotten password",[115,1267,1268,1270,1276,1280,1285,1289],{},[118,1269,958],{"id":957},[11,1271,1272,1273,138],{},"On the sign-in page, select ",[29,1274,1275],{},"Forgot password?",[118,1277,1279],{"id":1278},"ask-for-a-reset-link","Ask for a reset link",[11,1281,1236,1282,138],{},[29,1283,1284],{},"Send reset link",[118,1286,1288],{"id":1287},"set-a-new-password","Set a new password",[11,1290,1291],{},"Open the link in the email, choose a new password, and sign in.",[11,1293,1294],{},"For your security, the sign-in page never says whether an email address has an account, so you see the same message either way.",[15,1296,708],{"id":707},[11,1298,1299,1300,1303],{},"You see ",[29,1301,1302],{},"Today"," with your name in the corner.",[15,1305,715],{"id":714},[118,1307,1309],{"id":1308},"no-owneli-account-matches-that-google-email","\"No Owneli account matches that Google email\"",[11,1311,1312],{},"The Google account you chose uses a different address from the one you were invited with. Choose another Google account, or sign in with your email.",[118,1314,1316],{"id":1315},"i-see-access-suspended-or-waiting-on-admin-approval","I see \"Access suspended\" or \"Waiting on admin approval\"",[11,1318,1319,1320],{},"You signed in, but your access to that business is paused or waiting. See ",[134,1321,1323],{"href":1322},"\u002Fhelp\u002Faccount\u002Faccount-suspended-or-pending-review","Why is my account suspended or pending review?",[118,1325,1327],{"id":1326},"i-lost-my-authenticator-app","I lost my authenticator app",[11,1329,1330,1331,1333,1334],{},"On the code screen, select ",[29,1332,499],{}," and enter one of the codes you saved. That turns two-factor off and signs out your other devices, so set it up again straight away. Lost those codes too? An admin can reset your two-factor; owners contact Owneli support. See ",[134,1335,484],{"href":1336},"\u002Fhelp\u002Faccount\u002Fsecure-your-account-with-mfa#what-if-i-lose-my-phone",[118,1338,1340],{"id":1339},"i-was-signed-out-everywhere","I was signed out everywhere",[11,1342,1343],{},"An administrator or Owneli support signed your account out on every device, usually to protect it, and you'll have had an email. Sign in again. If you didn't expect it, tell your administrator.",{"title":218,"searchDepth":219,"depth":219,"links":1345},[1346,1347,1352,1353,1358,1363,1364],{"id":406,"depth":219,"text":407},{"id":1173,"depth":219,"text":1174,"children":1348},[1349,1350,1351],{"id":1179,"depth":227,"text":1180},{"id":1195,"depth":227,"text":1196},{"id":1209,"depth":227,"text":1210},{"id":1216,"depth":219,"text":1217},{"id":1226,"depth":219,"text":1227,"children":1354},[1355,1356,1357],{"id":1232,"depth":227,"text":1233},{"id":1242,"depth":227,"text":1243},{"id":1249,"depth":227,"text":1250},{"id":1264,"depth":219,"text":1265,"children":1359},[1360,1361,1362],{"id":957,"depth":227,"text":958},{"id":1278,"depth":227,"text":1279},{"id":1287,"depth":227,"text":1288},{"id":707,"depth":219,"text":708},{"id":714,"depth":219,"text":715,"children":1365},[1366,1367,1368,1369],{"id":1308,"depth":227,"text":1309},{"id":1315,"depth":227,"text":1316},{"id":1326,"depth":227,"text":1327},{"id":1339,"depth":227,"text":1340},"Sign in with your password, Google or an emailed link, reset a forgotten password, and what to do if you're locked out.","i-lucide-log-in",[1373,1374,1375,1376,1377,1378,1379],"reset my password","can't log in","forgot password","magic link login","sign in without password","login code email","sign in with google",{},[148,1169,1322],{"title":137,"description":1370},"help\u002Faccount\u002Flog-in-and-reset-your-password","DUB7Ykd8ttEJhKJJfU_aMquUXFYhlQ2pS3OfcPBT6Ww",[],[1387,1388,1390,1392,1394,1396,1398],{"path":255,"translationReviewed":238},{"path":1389,"translationReviewed":253},"\u002Fhelp\u002Fel\u002Faccount\u002Fis-this-really-owneli",{"path":1391,"translationReviewed":253},"\u002Fhelp\u002Fes\u002Faccount\u002Fis-this-really-owneli",{"path":1393,"translationReviewed":253},"\u002Fhelp\u002Ffr\u002Faccount\u002Fis-this-really-owneli",{"path":1395,"translationReviewed":253},"\u002Fhelp\u002Fpt-br\u002Faccount\u002Fis-this-really-owneli",{"path":1397,"translationReviewed":253},"\u002Fhelp\u002Fpt-pt\u002Faccount\u002Fis-this-really-owneli",{"path":1399,"translationReviewed":253},"\u002Fhelp\u002Fsq\u002Faccount\u002Fis-this-really-owneli",1794073879709]