[{"data":1,"prerenderedAt":978},["ShallowReactive",2],{"help:\u002Fhelp\u002Faccount\u002Flog-in-and-reset-your-password":3,"help-all-categories":285,"help-cat-articles:\u002Fhelp\u002Faccount\u002Flog-in-and-reset-your-password":404,"help-related:\u002Fhelp\u002Faccount\u002Flog-in-and-reset-your-password":405},{"id":4,"title":5,"audience":6,"body":7,"category":264,"description":265,"draft":266,"extension":267,"icon":268,"keywords":269,"meta":276,"navigation":277,"order":278,"path":279,"related":280,"seo":281,"stem":282,"updatedAt":283,"__hash__":284},"help\u002Fhelp\u002Faccount\u002Flog-in-and-reset-your-password.md","Log in and reset your password","clinic",{"type":8,"value":9,"toc":238},"minimark",[10,24,29,32,75,113,117,151,162,166,192,198,202,206,209,213,220,224,231,235],[11,12,13,14,18,19,23],"p",{},"Sign in at ",[15,16,17],"code",{},"\u002Fauth\u002Flogin"," with your email and password — or skip the password entirely and have Owneli email you a one-time sign-in link. Forgot your password? ",[20,21,22],"strong",{},"Forgot password?"," on the login page emails you a reset link.",[25,26,28],"h2",{"id":27},"how-do-i-log-in-to-owneli","How do I log in to Owneli?",[11,30,31],{},"Two ways in, both starting from your email address:",[33,34,35,48],"table",{},[36,37,38],"thead",{},[39,40,41,45],"tr",{},[42,43,44],"th",{},"Method",[42,46,47],{},"When to use it",[49,50,51,65],"tbody",{},[39,52,53,59],{},[54,55,56],"td",{},[20,57,58],{},"Password",[54,60,61,62],{},"The everyday route — email + password, then ",[20,63,64],{},"Sign in",[39,66,67,72],{},[54,68,69],{},[20,70,71],{},"Magic link",[54,73,74],{},"You forgot the password, or you're on a device you'd rather not type it on",[76,77,78,83,89,93,102,106],"steps",{},[79,80,82],"h3",{"id":81},"enter-your-email-and-password","Enter your email and password",[11,84,85,86,88],{},"Press ",[20,87,64],{},".",[79,90,92],{"id":91},"enter-your-two-factor-code-if-asked","Enter your two-factor code if asked",[11,94,95,96,101],{},"If ",[97,98,100],"a",{"href":99},"\u002Fhelp\u002Faccount\u002Fsecure-your-account-with-mfa","two-factor authentication"," is on for your account, type the 6-digit code from your authenticator app.",[79,103,105],{"id":104},"you-land-in-the-app","You land in the app",[11,107,108,109,112],{},"If your business requires two-factor and you haven't set it up yet, a ",[20,110,111],{},"Secure your account"," screen may offer to set it up first — you can do it now or later.",[25,114,116],{"id":115},"how-do-i-sign-in-without-a-password","How do I sign in without a password?",[76,118,119,123,129,133,136,140],{},[79,120,122],{"id":121},"send-yourself-the-link","Send yourself the link",[11,124,125,126,88],{},"Enter your email on the login page and press ",[20,127,128],{},"Send magic link",[79,130,132],{"id":131},"open-the-email","Open the email",[11,134,135],{},"You can either click the sign-in link, or type the one-time code from the email into the field that appears on the login page — both work.",[79,137,139],{"id":138},"didnt-arrive","Didn't arrive?",[11,141,142,143,146,147,150],{},"Use ",[20,144,145],{},"Resend link",", or ",[20,148,149],{},"Use a different email"," to start over.",[152,153,154],"tip",{},[11,155,156,157,161],{},"The magic link only works for accounts that already exist. If you've never been invited to a Owneli business, ",[97,158,160],{"href":159},"\u002Fhelp\u002Faccount\u002Faccept-an-invitation","ask for an invitation"," first.",[25,163,165],{"id":164},"how-do-i-reset-a-forgotten-password","How do I reset a forgotten password?",[76,167,168,172,175,179,185,189],{},[79,169,171],{"id":170},"click-forgot-password","Click \"Forgot password?\"",[11,173,174],{},"It's on the login page, next to the password field.",[79,176,178],{"id":177},"enter-your-email","Enter your email",[11,180,85,181,184],{},[20,182,183],{},"Send reset link",". A confirmation screen tells you it's on the way.",[79,186,188],{"id":187},"set-a-new-password","Set a new password",[11,190,191],{},"Follow the link in the email to the reset page, choose a new password, and sign in as usual.",[193,194,195],"note",{},[11,196,197],{},"For security, the login page never confirms whether an email address has an account — a failed magic link or reset shows the same generic message either way.",[25,199,201],{"id":200},"common-questions","Common questions",[79,203,205],{"id":204},"why-does-it-say-my-account-has-been-deactivated","Why does it say my account has been deactivated?",[11,207,208],{},"An administrator has ended your access to that business. Contact the business directly — there's nothing to fix on your side.",[79,210,212],{"id":211},"i-signed-in-but-see-access-suspended-or-pending-review-what-now","I signed in but see \"Access suspended\" or \"Pending review\" — what now?",[11,214,215,216],{},"Those are membership states, not login failures. See ",[97,217,219],{"href":218},"\u002Fhelp\u002Faccount\u002Faccount-suspended-or-pending-review","Why is my account suspended or pending review?",[79,221,223],{"id":222},"i-lost-my-authenticator-app-and-cant-get-past-the-code-screen","I lost my authenticator app and can't get past the code screen",[11,225,226,227,230],{},"See the recovery section of ",[97,228,229],{"href":99},"Secure your account with two-factor authentication"," — an admin or the owner can disable your two-factor so you can re-enrol.",[79,232,234],{"id":233},"can-i-stay-signed-in","Can I stay signed in?",[11,236,237],{},"Yes — sessions persist on trusted devices. If your business sets an inactivity timeout, you'll be signed out after that idle period.",{"title":239,"searchDepth":240,"depth":240,"links":241},"",2,[242,248,253,258],{"id":27,"depth":240,"text":28,"children":243},[244,246,247],{"id":81,"depth":245,"text":82},3,{"id":91,"depth":245,"text":92},{"id":104,"depth":245,"text":105},{"id":115,"depth":240,"text":116,"children":249},[250,251,252],{"id":121,"depth":245,"text":122},{"id":131,"depth":245,"text":132},{"id":138,"depth":245,"text":139},{"id":164,"depth":240,"text":165,"children":254},[255,256,257],{"id":170,"depth":245,"text":171},{"id":177,"depth":245,"text":178},{"id":187,"depth":245,"text":188},{"id":200,"depth":240,"text":201,"children":259},[260,261,262,263],{"id":204,"depth":245,"text":205},{"id":211,"depth":245,"text":212},{"id":222,"depth":245,"text":223},{"id":233,"depth":245,"text":234},"account","How to log in to Owneli with a password or a magic link, reset a forgotten password, and fix the most common can't-log-in problems.",false,"md","i-lucide-log-in",[270,271,272,273,274,275],"reset my password","can't log in","forgot password","magic link login","sign in without password","login code email",{},true,10,"\u002Fhelp\u002Faccount\u002Flog-in-and-reset-your-password",[99,159,218],{"title":5,"description":265},"help\u002Faccount\u002Flog-in-and-reset-your-password","2026-08-14","8Ft7WPOOaQyRaUtMBfTlkHhy5NuO4Q8yXwlS_AD-TeE",[286,297,306,315,325,335,345,355,365,375,383,394],{"id":287,"title":288,"audience":6,"description":289,"extension":290,"icon":291,"meta":292,"order":293,"slug":294,"stem":295,"__hash__":296},"helpCategories\u002Fhelp\u002Fcategories\u002Fgetting-started.yml","Getting started","Set up your workspace, learn the layout, and run your first day.","yml","i-lucide-compass",{},1,"getting-started","help\u002Fcategories\u002Fgetting-started","lTnfg_2tKvxQ9QanJ9XY3shoBHrJNWNfnxhcYaaKKPI",{"id":298,"title":299,"audience":6,"description":300,"extension":290,"icon":301,"meta":302,"order":240,"slug":303,"stem":304,"__hash__":305},"helpCategories\u002Fhelp\u002Fcategories\u002Fcalendar.yml","Calendar & booking","Book, move, and cancel appointments. Block time, work the waitlist, and read the grid at a glance.","i-lucide-calendar",{},"calendar","help\u002Fcategories\u002Fcalendar","s5UMHzRIeTUFi7mdsOyuSluzJBp79U9WTsTpOtbaW-E",{"id":307,"title":308,"audience":6,"description":309,"extension":290,"icon":310,"meta":311,"order":245,"slug":312,"stem":313,"__hash__":314},"helpCategories\u002Fhelp\u002Fcategories\u002Fcheckout.yml","Checkout & payments","Ring up a sale, take tips, handle deposits and fees, issue refunds, and close the drawer.","i-lucide-credit-card",{},"checkout","help\u002Fcategories\u002Fcheckout","4PQPgJd7Z25g0SvtoqqdMlnzk3DlcJpaZhNAiNiYVW0",{"id":316,"title":317,"audience":6,"description":318,"extension":290,"icon":319,"meta":320,"order":321,"slug":322,"stem":323,"__hash__":324},"helpCategories\u002Fhelp\u002Fcategories\u002Fclients.yml","Clients & forms","Add and find clients, read a client profile, and send forms and consents.","i-lucide-users",{},4,"clients","help\u002Fcategories\u002Fclients","u-tqzEJo2gR_wJ7x7y-EMIF3L4TP9EuBWlamwgwCC0I",{"id":326,"title":327,"audience":6,"description":328,"extension":290,"icon":329,"meta":330,"order":331,"slug":332,"stem":333,"__hash__":334},"helpCategories\u002Fhelp\u002Fcategories\u002Fretail.yml","Memberships, packages & gift cards","The things clients buy once and spend down over time, and how each one behaves at checkout.","i-lucide-gift",{},5,"retail","help\u002Fcategories\u002Fretail","wVVr_rc_P9p2RZWwy0XKsNB9fQ7XtQxxIz4qnixkGkg",{"id":336,"title":337,"audience":6,"description":338,"extension":290,"icon":339,"meta":340,"order":341,"slug":342,"stem":343,"__hash__":344},"helpCategories\u002Fhelp\u002Fcategories\u002Foperations.yml","Operations","The internal side of the business, covering your written playbook, task boards, venue incidents, and the policies everyone signs.","i-lucide-briefcase",{},6,"operations","help\u002Fcategories\u002Foperations","kSPRTYYbOW5LBNuaYXGv0C4IE7BqS2n-OkCSI97f-cM",{"id":346,"title":347,"audience":6,"description":348,"extension":290,"icon":349,"meta":350,"order":351,"slug":352,"stem":353,"__hash__":354},"helpCategories\u002Fhelp\u002Fcategories\u002Fteam.yml","Team & scheduling","Working hours, the weekly roster, clock-in, timesheets, and time off.","i-lucide-id-card",{},7,"team","help\u002Fcategories\u002Fteam","1cMbCRwUmewb4t_DwUJ7jJUjntx-odU8jRDgBredsPs",{"id":356,"title":357,"audience":6,"description":358,"extension":290,"icon":359,"meta":360,"order":361,"slug":362,"stem":363,"__hash__":364},"helpCategories\u002Fhelp\u002Fcategories\u002Fgrowth.yml","Reports & growth","Read the numbers, export them, and find the report you actually need.","i-lucide-trending-up",{},8,"growth","help\u002Fcategories\u002Fgrowth","3XyCU-DkoYi7xSPz0tDRohlYkNBUS0YsLo-insknI8o",{"id":366,"title":367,"audience":6,"description":368,"extension":290,"icon":369,"meta":370,"order":371,"slug":372,"stem":373,"__hash__":374},"helpCategories\u002Fhelp\u002Fcategories\u002Fsettings.yml","Settings & admin","Services and pricing, who can see what, and moving your data in from another system.","i-lucide-settings",{},9,"settings","help\u002Fcategories\u002Fsettings","rdLQHp7tfAu5iySbsypfXu1kOuujDAuLVk6yGidNvtQ",{"id":376,"title":377,"audience":6,"description":378,"extension":290,"icon":379,"meta":380,"order":278,"slug":264,"stem":381,"__hash__":382},"helpCategories\u002Fhelp\u002Fcategories\u002Faccount.yml","Your login and profile","Your own login, password, two-factor security, profile, and language.","i-lucide-user-circle",{},"help\u002Fcategories\u002Faccount","8JZPH_8Q-lnEEFgysE9gCwyd1pzUe2hfAebATuQ5Pog",{"id":384,"title":385,"audience":386,"description":387,"extension":290,"icon":388,"meta":389,"order":390,"slug":391,"stem":392,"__hash__":393},"helpCategories\u002Fhelp\u002Fcategories\u002Fbook-online.yml","Book online","client","Booking, paying, and managing your visit from your venue's booking page and the private links they send you.","i-lucide-globe",{},20,"book-online","help\u002Fcategories\u002Fbook-online","dUBIoELt-ci1vqbw_VX1VA6PGJV8V-9x4ZmpAk1aXXE",{"id":395,"title":396,"audience":386,"description":397,"extension":290,"icon":398,"meta":399,"order":400,"slug":401,"stem":402,"__hash__":403},"helpCategories\u002Fhelp\u002Fcategories\u002Fportal.yml","Your account and visits","Booking from your account, managing your visits, and using your wallet, memberships and rewards.","i-lucide-user-round",{},21,"portal","help\u002Fcategories\u002Fportal","D8_zQhv9hO2b9PYDADw-ebh1yZUuC0UcBt3DDZbMAH4",[],[406,642,834],{"id":407,"title":229,"audience":6,"body":408,"category":264,"description":624,"draft":266,"extension":267,"icon":625,"keywords":626,"meta":634,"navigation":277,"order":635,"path":99,"related":636,"seo":638,"stem":639,"updatedAt":640,"__hash__":641},"help\u002Fhelp\u002Faccount\u002Fsecure-your-account-with-mfa.md",{"type":8,"value":409,"toc":607},[410,417,421,427,474,478,481,485,491,501,505,558,561,563,567,578,583,587,590,594,600,604],[11,411,412,413,416],{},"Turn on two-factor authentication in ",[20,414,415],{},"Settings → Profile",": scan a QR code with any authenticator app, confirm a 6-digit code, and save the recovery codes you're shown once. From then on, sign-in asks for a code from your app — so a stolen password alone can't open your business.",[25,418,420],{"id":419},"how-do-i-turn-on-two-factor-authentication","How do I turn on two-factor authentication?",[11,422,423,426],{},[20,424,425],{},"Before you start:"," install any standard authenticator app — Google Authenticator, Authy, 1Password, Microsoft Authenticator. Every user can do this for their own account; no admin permission needed.",[76,428,429,433,446,450,453,457,463,467],{},[79,430,432],{"id":431},"open-your-profile-settings","Open your profile settings",[11,434,435,436,438,439,442,443,88],{},"Go to ",[20,437,415],{},", find the ",[20,440,441],{},"Two-factor authentication"," row in the Security section, and click ",[20,444,445],{},"Enable",[79,447,449],{"id":448},"scan-the-qr-code","Scan the QR code",[11,451,452],{},"Scan it with your authenticator app. Can't scan? Type the setup key shown beside the QR code into the app instead.",[79,454,456],{"id":455},"confirm-with-a-code","Confirm with a code",[11,458,459,460,88],{},"Enter the 6-digit code the app now shows and press ",[20,461,462],{},"Verify & enable",[79,464,466],{"id":465},"save-your-recovery-codes","Save your recovery codes",[11,468,469,470,473],{},"Owneli immediately generates single-use recovery codes and shows them ",[20,471,472],{},"once",". Copy or download them into a password manager. When you close the dialog, they can't be viewed again.",[25,475,477],{"id":476},"what-changes-at-sign-in","What changes at sign-in",[11,479,480],{},"After your email and password (or magic link), you're asked for the current 6-digit code from your authenticator app. Enter it and you're in.",[25,482,484],{"id":483},"what-if-i-lose-my-phone","What if I lose my phone?",[486,487,488],"warning",{},[11,489,490],{},"Recovery codes can't yet be typed in at the sign-in screen — self-service redemption is a planned follow-up. If you're locked out, contact an admin or the owner of your business: they can disable your two-factor so you can sign in and re-enrol. Keep your recovery codes available for that conversation.",[11,492,493,494,496,497,500],{},"From ",[20,495,415],{}," you can always see how many codes remain and ",[20,498,499],{},"regenerate"," a fresh set — regenerating invalidates every code from the previous batch.",[25,502,504],{"id":503},"requiring-it-for-the-whole-team","Requiring it for the whole team",[33,506,507,520],{},[36,508,509],{},[39,510,511,514,517],{},[42,512,513],{},"Action",[42,515,516],{},"Who can do it",[42,518,519],{},"Where",[49,521,522,532,543],{},[39,523,524,527,530],{},[54,525,526],{},"Enrol yourself",[54,528,529],{},"Everyone",[54,531,415],{},[39,533,534,537,540],{},[54,535,536],{},"See who has enrolled (roster)",[54,538,539],{},"Admins",[54,541,542],{},"Settings → Team & access → Security",[39,544,545,551,556],{},[54,546,547,550],{},[20,548,549],{},"Require"," two-factor org-wide",[54,552,553],{},[20,554,555],{},"Owner only",[54,557,542],{},[11,559,560],{},"Once enforced, everyone is prompted to enrol at sign-in. Admins can use the roster to chase stragglers before flipping enforcement on.",[25,562,201],{"id":200},[79,564,566],{"id":565},"why-am-i-asked-to-set-up-two-factor-after-signing-in","Why am I asked to set up two-factor after signing in?",[11,568,569,570,573,574,577],{},"Owners and admins who have not enrolled may see an optional setup reminder. ",[20,571,572],{},"Not now"," pauses that reminder for seven days for your account in this browser. ",[20,575,576],{},"Don't remind me"," dismisses the optional reminder for that account in this browser. Clearing browser storage or using a different device can make it appear again.",[11,579,580,581,88],{},"These choices do not disable two-factor authentication or override your business's requirement to use it. You can still turn it on at any time in ",[20,582,415],{},[79,584,586],{"id":585},"which-authenticator-apps-work","Which authenticator apps work?",[11,588,589],{},"Any TOTP app — Google Authenticator, Authy, 1Password, Microsoft Authenticator, and the rest.",[79,591,593],{"id":592},"how-do-i-turn-two-factor-off","How do I turn two-factor off?",[11,595,596,599],{},[20,597,598],{},"Settings → Profile → Disable"," on the two-factor row. If your business requires it, expect to be prompted to enrol again.",[79,601,603],{"id":602},"are-recovery-codes-shown-again-later","Are recovery codes shown again later?",[11,605,606],{},"No. They're displayed exactly once when generated. If you didn't save them, regenerate a new batch — the old ones stop working.",{"title":239,"searchDepth":240,"depth":240,"links":608},[609,615,616,617,618],{"id":419,"depth":240,"text":420,"children":610},[611,612,613,614],{"id":431,"depth":245,"text":432},{"id":448,"depth":245,"text":449},{"id":455,"depth":245,"text":456},{"id":465,"depth":245,"text":466},{"id":476,"depth":240,"text":477},{"id":483,"depth":240,"text":484},{"id":503,"depth":240,"text":504},{"id":200,"depth":240,"text":201,"children":619},[620,621,622,623],{"id":565,"depth":245,"text":566},{"id":585,"depth":245,"text":586},{"id":592,"depth":245,"text":593},{"id":602,"depth":245,"text":603},"How to set up two-factor authentication (2FA) in Owneli with an authenticator app, save recovery codes, and get back in if you lose your phone.","i-lucide-shield-check",[627,628,629,630,631,632,633],"two factor authentication","set up 2fa","mfa setup","authenticator app","recovery codes","lost my phone 2fa","locked out of 2fa",{},30,[279,637],"\u002Fhelp\u002Fsettings\u002Froles-and-permissions",{"title":229,"description":624},"help\u002Faccount\u002Fsecure-your-account-with-mfa","2026-09-19","Dq7ePg8DKKeXYQ1oinqtn73s6w_UWFwtFOwYYLP3FuY",{"id":643,"title":644,"audience":6,"body":645,"category":264,"description":820,"draft":266,"extension":267,"icon":821,"keywords":822,"meta":829,"navigation":277,"order":390,"path":159,"related":830,"seo":831,"stem":832,"updatedAt":283,"__hash__":833},"help\u002Fhelp\u002Faccount\u002Faccept-an-invitation.md","Accept an invitation to join a business",{"type":8,"value":646,"toc":804},[647,654,658,661,665,701,710,714,717,762,766,769,771,775,778,782,788,792],[11,648,649,650,653],{},"Click the link in your invitation email, set a password, verify your phone with a 6-digit code, and you're in. If you already have a Owneli account with that email, it's a one-click ",[20,651,652],{},"Accept invitation"," instead.",[25,655,657],{"id":656},"how-do-i-accept-a-owneli-invitation","How do I accept a Owneli invitation?",[11,659,660],{},"The link opens the acceptance page, showing the business you're joining and the role you were invited as. Your email address is fixed — it's the one the invitation was sent to.",[79,662,664],{"id":663},"if-youre-new-to-owneli","If you're new to Owneli",[76,666,667,671,674,678,684,688,694,698],{},[79,668,670],{"id":669},"open-the-invitation-link","Open the invitation link",[11,672,673],{},"Check the business name and role shown at the top.",[79,675,677],{"id":676},"fill-in-your-details","Fill in your details",[11,679,680,681,88],{},"Enter your name, your mobile number, and a password of at least 8 characters, then press ",[20,682,683],{},"Continue",[79,685,687],{"id":686},"verify-your-phone","Verify your phone",[11,689,690,691,88],{},"A 6-digit code is texted to you. Type it in and press ",[20,692,693],{},"Verify & accept",[79,695,697],{"id":696},"youre-in","You're in",[11,699,700],{},"You're signed in automatically and taken to onboarding. If auto sign-in doesn't complete, sign in from the login page with your new password.",[152,702,703],{},[11,704,705,706,709],{},"Number can't receive texts — a landline, or a carrier hiccup? Use the ",[20,707,708],{},"email me the code instead"," option that appears; the code goes to the same mailbox the invitation arrived in.",[79,711,713],{"id":712},"if-you-already-have-a-owneli-account","If you already have a Owneli account",[11,715,716],{},"One login can belong to several businesses.",[33,718,719,729],{},[36,720,721],{},[39,722,723,726],{},[42,724,725],{},"Your situation",[42,727,728],{},"What you'll see",[49,730,731,742,754],{},[39,732,733,736],{},[54,734,735],{},"Signed in as the invited email",[54,737,738,739,741],{},"A one-click ",[20,740,652],{}," — no new password, no phone step",[39,743,744,747],{},[54,745,746],{},"Signed in as a different email",[54,748,749,750,753],{},"A notice that the invite belongs to another mailbox, with ",[20,751,752],{},"Sign out"," to switch",[39,755,756,759],{},[54,757,758],{},"Signed out, but the account exists",[54,760,761],{},"Sign in first, then click the invitation link again",[25,763,765],{"id":764},"what-if-the-invitation-link-doesnt-work","What if the invitation link doesn't work?",[11,767,768],{},"Invitations expire. If the page says the invitation is invalid or expired, ask the admin who invited you to send a fresh one — the old link can't be revived.",[25,770,201],{"id":200},[79,772,774],{"id":773},"can-i-change-the-email-address-on-the-invitation","Can I change the email address on the invitation?",[11,776,777],{},"No — the invitation is bound to the mailbox it was sent to. If it went to the wrong address, ask the admin to cancel it and invite the right one.",[79,779,781],{"id":780},"what-role-will-i-have","What role will I have?",[11,783,784,785,88],{},"The invitation shows it — owner, admin, manager, or staff. What each can do is capability-based; see ",[97,786,787],{"href":637},"Roles and permissions",[79,789,791],{"id":790},"what-should-i-do-first-after-joining","What should I do first after joining?",[11,793,794,795,799,800,803],{},"Take the ",[97,796,798],{"href":797},"\u002Fhelp\u002Fgetting-started\u002Fwelcome","welcome tour",", and ",[97,801,802],{"href":99},"turn on two-factor authentication"," — some businesses require it.",{"title":239,"searchDepth":240,"depth":240,"links":805},[806,814,815],{"id":656,"depth":240,"text":657,"children":807},[808,809,810,811,812,813],{"id":663,"depth":245,"text":664},{"id":669,"depth":245,"text":670},{"id":676,"depth":245,"text":677},{"id":686,"depth":245,"text":687},{"id":696,"depth":245,"text":697},{"id":712,"depth":245,"text":713},{"id":764,"depth":240,"text":765},{"id":200,"depth":240,"text":201,"children":816},[817,818,819],{"id":773,"depth":245,"text":774},{"id":780,"depth":245,"text":781},{"id":790,"depth":245,"text":791},"How to accept a Owneli team invitation — set your password, verify your phone, join with an existing account, and fix an expired invite link.","i-lucide-mail-plus",[823,824,825,826,827,828],"accept invitation","join my team","invite link expired","create staff account","invitation email not working","join a second business",{},[279,99,797],{"title":644,"description":820},"help\u002Faccount\u002Faccept-an-invitation","vZSxsef8fs9VAQvMv1dVdiltabV8dmEOObJIx8oPNGU",{"id":835,"title":219,"audience":6,"body":836,"category":264,"description":963,"draft":266,"extension":267,"icon":964,"keywords":965,"meta":972,"navigation":277,"order":973,"path":218,"related":974,"seo":975,"stem":976,"updatedAt":283,"__hash__":977},"help\u002Fhelp\u002Faccount\u002Faccount-suspended-or-pending-review.md",{"type":8,"value":837,"toc":954},[838,845,849,912,916,922,931,933,937,940,944,947,951],[11,839,840,841,844],{},"These screens mean your login worked but your ",[20,842,843],{},"membership"," in that business is paused, ended, or awaiting approval. Pending review resolves itself when an admin approves you; suspension is reversed by an admin; \"Access ended\" means you've been offboarded.",[25,846,848],{"id":847},"what-does-each-screen-mean","What does each screen mean?",[33,850,851,864],{},[36,852,853],{},[39,854,855,858,861],{},[42,856,857],{},"Screen",[42,859,860],{},"Meaning",[42,862,863],{},"How it resolves",[49,865,866,882,899],{},[39,867,868,873,876],{},[54,869,870],{},[20,871,872],{},"Pending review",[54,874,875],{},"Your account is set up, but the business requires an admin to approve new team members",[54,877,878,879],{},"An admin approves you — the page checks every 30 seconds and lets you in automatically, or press ",[20,880,881],{},"Check now",[39,883,884,889,896],{},[54,885,886],{},[20,887,888],{},"Access suspended",[54,890,891,892,895],{},"An admin has ",[20,893,894],{},"paused"," your access; your record and history stay intact",[54,897,898],{},"An admin restores access — if it's a mistake, contact your manager",[39,900,901,906,909],{},[54,902,903],{},[20,904,905],{},"Access ended",[54,907,908],{},"You've been offboarded or deactivated — this isn't a pause",[54,910,911],{},"Contact the business directly if you believe it's an error",[25,913,915],{"id":914},"what-can-i-do-from-a-holding-screen","What can I do from a holding screen?",[11,917,918,919,921],{},"Only ",[20,920,752],{},". Nothing in the business can be viewed or changed while access is paused — that's the point of the screen.",[193,923,924],{},[11,925,926,927,930],{},"These states are about your membership in ",[20,928,929],{},"one"," business, not your Owneli login. If you belong to more than one business, being suspended in one doesn't touch your access to the others.",[25,932,201],{"id":200},[79,934,936],{"id":935},"how-long-does-pending-review-take","How long does pending review take?",[11,938,939],{},"As long as it takes a human to click approve. If you've been waiting a while, nudge the person who invited you — the page will let you in the moment they do.",[79,941,943],{"id":942},"was-my-data-deleted-when-i-was-suspended","Was my data deleted when I was suspended?",[11,945,946],{},"No. Suspension keeps everything intact — appointments, sales, and timesheets stay attached to you.",[79,948,950],{"id":949},"it-says-account-deactivated-at-the-login-page-is-that-the-same-thing","It says \"account deactivated\" at the login page — is that the same thing?",[11,952,953],{},"Same family: deactivation ends access before you even reach the app. Contact the business; there's nothing to fix on your side.",{"title":239,"searchDepth":240,"depth":240,"links":955},[956,957,958],{"id":847,"depth":240,"text":848},{"id":914,"depth":240,"text":915},{"id":200,"depth":240,"text":201,"children":959},[960,961,962],{"id":935,"depth":245,"text":936},{"id":942,"depth":245,"text":943},{"id":949,"depth":245,"text":950},"What Owneli's \"Access suspended\", \"Access ended\", and \"Pending review\" screens mean, how each gets resolved, and who to contact.","i-lucide-lock",[966,967,968,969,970,971],"account suspended","pending review","access ended","locked out of account","waiting for approval","account deactivated",{},50,[279,637],{"title":219,"description":963},"help\u002Faccount\u002Faccount-suspended-or-pending-review","aebL5Z1WvtqzAO59r3dyEiJYj5irzLkDWiA6lM_m5aE",1790210899731]