[{"data":1,"prerenderedAt":762},["ShallowReactive",2],{"help:\u002Fhelp\u002Faccount\u002Fyour-profile-and-notification-preferences":3,"help-all-categories":244,"help-cat-articles:\u002Fhelp\u002Faccount\u002Fyour-profile-and-notification-preferences":364,"help-related:\u002Fhelp\u002Faccount\u002Fyour-profile-and-notification-preferences":365},{"id":4,"title":5,"audience":6,"body":7,"category":222,"description":223,"draft":224,"extension":225,"icon":226,"keywords":227,"meta":234,"navigation":235,"order":236,"path":237,"related":238,"seo":240,"stem":241,"updatedAt":242,"__hash__":243},"help\u002Fhelp\u002Faccount\u002Fyour-profile-and-notification-preferences.md","Update your profile and personal details","clinic",{"type":8,"value":9,"toc":203},"minimark",[10,28,33,80,87,91,94,122,126,136,140,150,154,161,167,171,175,185,189,192,196],[11,12,13,14,18,19,23,24,27],"p",{},"Your personal details live in ",[15,16,17],"strong",{},"My profile"," (",[20,21,22],"code",{},"\u002Fprofile",", from the user menu); your account settings — email signature, password, two-factor — live in ",[15,25,26],{},"Settings → Profile",". If your legal name or phone is locked, that's deliberate: after onboarding, changes to those go through a request to the owner.",[29,30,32],"h2",{"id":31},"where-do-i-edit-my-personal-details","Where do I edit my personal details?",[34,35,36,49],"table",{},[37,38,39],"thead",{},[40,41,42,46],"tr",{},[43,44,45],"th",{},"Surface",[43,47,48],{},"What's there",[50,51,52,65],"tbody",{},[40,53,54,62],{},[55,56,57,18,59,61],"td",{},[15,58,17],{},[20,60,22],{},")",[55,63,64],{},"Legal name, preferred name, phone, date of birth, home address, emergency contact, employment info (read-only), saved signature",[40,66,67,71],{},[55,68,69],{},[15,70,26],{},[55,72,73,74,79],{},"Display name, email, email signature, password change, ",[75,76,78],"a",{"href":77},"\u002Fhelp\u002Faccount\u002Fsecure-your-account-with-mfa","two-factor authentication",", recovery codes",[11,81,82,83,86],{},"Fill in what's yours and press ",[15,84,85],{},"Save changes"," in the sticky footer.",[29,88,90],{"id":89},"why-cant-i-edit-my-name-or-phone-number","Why can't I edit my name or phone number?",[11,92,93],{},"Once you've completed onboarding, your legal name and phone lock for everyone except the owner — those fields flow into payroll and records, so they change by request rather than silent edit.",[95,96,97,102,108,112,115,119],"steps",{},[98,99,101],"h3",{"id":100},"click-request-a-change","Click \"Request a change\"",[11,103,104,105,107],{},"It appears next to the locked field on ",[15,106,17],{},".",[98,109,111],{"id":110},"enter-the-new-value","Enter the new value",[11,113,114],{},"Add an optional note explaining the change.",[98,116,118],{"id":117},"send-it","Send it",[11,120,121],{},"The owner reviews and applies it. You'll keep working normally in the meantime.",[29,123,125],{"id":124},"your-saved-signature","Your saved signature",[11,127,128,129,131,132,135],{},"If you've signed a form or policy in Owneli, your drawn signature is stored on ",[15,130,17],{}," so future sign-offs are one tap. ",[15,133,134],{},"Remove"," it any time — you'll simply draw a fresh one next time something needs signing.",[29,137,139],{"id":138},"your-email-signature","Your email signature",[11,141,142,143,145,146,149],{},"In ",[15,144,26],{},", the ",[15,147,148],{},"Email signature"," card sets the name, title, phone, website, and photo appended to client emails you send from Owneli, with a live preview.",[29,151,153],{"id":152},"notifications","Notifications",[11,155,156,157,160],{},"In-app notifications arrive in the ",[15,158,159],{},"bell"," in the top bar — booking activity, approvals, and anything needing your attention.",[11,162,163,164,107],{},"There is currently no per-user notification preference screen — you can't yet mute individual notification types for yourself. Business-wide switches (like whether admins get emailed on new online bookings) are configured by an admin in ",[15,165,166],{},"Settings",[29,168,170],{"id":169},"common-questions","Common questions",[98,172,174],{"id":173},"how-do-i-change-my-password","How do I change my password?",[11,176,177,180,181,107],{},[15,178,179],{},"Settings → Profile → Change password"," sends you through the standard email reset flow. See ",[75,182,184],{"href":183},"\u002Fhelp\u002Faccount\u002Flog-in-and-reset-your-password","Log in and reset your password",[98,186,188],{"id":187},"can-i-change-my-login-email","Can I change my login email?",[11,190,191],{},"Not from the app. If it must change, talk to your admin.",[98,193,195],{"id":194},"who-sets-my-job-title-hire-date-and-vacation-allotment","Who sets my job title, hire date, and vacation allotment?",[11,197,198,199,202],{},"An admin — the ",[15,200,201],{},"Employment"," section on My profile is read-only for you.",{"title":204,"searchDepth":205,"depth":205,"links":206},"",2,[207,208,214,215,216,217],{"id":31,"depth":205,"text":32},{"id":89,"depth":205,"text":90,"children":209},[210,212,213],{"id":100,"depth":211,"text":101},3,{"id":110,"depth":211,"text":111},{"id":117,"depth":211,"text":118},{"id":124,"depth":205,"text":125},{"id":138,"depth":205,"text":139},{"id":152,"depth":205,"text":153},{"id":169,"depth":205,"text":170,"children":218},[219,220,221],{"id":173,"depth":211,"text":174},{"id":187,"depth":211,"text":188},{"id":194,"depth":211,"text":195},"account","Where to update your name, phone, emergency contact, email signature, and saved signature in Owneli — and why some fields are locked.",false,"md","i-lucide-user",[228,229,230,231,232,233],"update my profile","change my name","change phone number","email signature","emergency contact","notification settings",{},true,40,"\u002Fhelp\u002Faccount\u002Fyour-profile-and-notification-preferences",[77,239],"\u002Fhelp\u002Faccount\u002Fwork-in-your-language",{"title":5,"description":223},"help\u002Faccount\u002Fyour-profile-and-notification-preferences","2026-08-14","qB-X_HKBwCePrG9EESVMxZACrUKbTepAVUmtyfnGG-o",[245,256,265,274,284,294,304,314,324,334,343,354],{"id":246,"title":247,"audience":6,"description":248,"extension":249,"icon":250,"meta":251,"order":252,"slug":253,"stem":254,"__hash__":255},"helpCategories\u002Fhelp\u002Fcategories\u002Fgetting-started.yml","Getting started","Set up your workspace, learn the layout, and run your first day.","yml","i-lucide-compass",{},1,"getting-started","help\u002Fcategories\u002Fgetting-started","lTnfg_2tKvxQ9QanJ9XY3shoBHrJNWNfnxhcYaaKKPI",{"id":257,"title":258,"audience":6,"description":259,"extension":249,"icon":260,"meta":261,"order":205,"slug":262,"stem":263,"__hash__":264},"helpCategories\u002Fhelp\u002Fcategories\u002Fcalendar.yml","Calendar & booking","Book, move, and cancel appointments. Block time, work the waitlist, and read the grid at a glance.","i-lucide-calendar",{},"calendar","help\u002Fcategories\u002Fcalendar","s5UMHzRIeTUFi7mdsOyuSluzJBp79U9WTsTpOtbaW-E",{"id":266,"title":267,"audience":6,"description":268,"extension":249,"icon":269,"meta":270,"order":211,"slug":271,"stem":272,"__hash__":273},"helpCategories\u002Fhelp\u002Fcategories\u002Fcheckout.yml","Checkout & payments","Ring up a sale, take tips, handle deposits and fees, issue refunds, and close the drawer.","i-lucide-credit-card",{},"checkout","help\u002Fcategories\u002Fcheckout","4PQPgJd7Z25g0SvtoqqdMlnzk3DlcJpaZhNAiNiYVW0",{"id":275,"title":276,"audience":6,"description":277,"extension":249,"icon":278,"meta":279,"order":280,"slug":281,"stem":282,"__hash__":283},"helpCategories\u002Fhelp\u002Fcategories\u002Fclients.yml","Clients & forms","Add and find clients, read a client profile, and send forms and consents.","i-lucide-users",{},4,"clients","help\u002Fcategories\u002Fclients","u-tqzEJo2gR_wJ7x7y-EMIF3L4TP9EuBWlamwgwCC0I",{"id":285,"title":286,"audience":6,"description":287,"extension":249,"icon":288,"meta":289,"order":290,"slug":291,"stem":292,"__hash__":293},"helpCategories\u002Fhelp\u002Fcategories\u002Fretail.yml","Memberships, packages & gift cards","The things clients buy once and spend down over time, and how each one behaves at checkout.","i-lucide-gift",{},5,"retail","help\u002Fcategories\u002Fretail","wVVr_rc_P9p2RZWwy0XKsNB9fQ7XtQxxIz4qnixkGkg",{"id":295,"title":296,"audience":6,"description":297,"extension":249,"icon":298,"meta":299,"order":300,"slug":301,"stem":302,"__hash__":303},"helpCategories\u002Fhelp\u002Fcategories\u002Foperations.yml","Operations","The internal side of the business, covering your written playbook, task boards, venue incidents, and the policies everyone signs.","i-lucide-briefcase",{},6,"operations","help\u002Fcategories\u002Foperations","kSPRTYYbOW5LBNuaYXGv0C4IE7BqS2n-OkCSI97f-cM",{"id":305,"title":306,"audience":6,"description":307,"extension":249,"icon":308,"meta":309,"order":310,"slug":311,"stem":312,"__hash__":313},"helpCategories\u002Fhelp\u002Fcategories\u002Fteam.yml","Team & scheduling","Working hours, the weekly roster, clock-in, timesheets, and time off.","i-lucide-id-card",{},7,"team","help\u002Fcategories\u002Fteam","1cMbCRwUmewb4t_DwUJ7jJUjntx-odU8jRDgBredsPs",{"id":315,"title":316,"audience":6,"description":317,"extension":249,"icon":318,"meta":319,"order":320,"slug":321,"stem":322,"__hash__":323},"helpCategories\u002Fhelp\u002Fcategories\u002Fgrowth.yml","Reports & growth","Read the numbers, export them, and find the report you actually need.","i-lucide-trending-up",{},8,"growth","help\u002Fcategories\u002Fgrowth","3XyCU-DkoYi7xSPz0tDRohlYkNBUS0YsLo-insknI8o",{"id":325,"title":326,"audience":6,"description":327,"extension":249,"icon":328,"meta":329,"order":330,"slug":331,"stem":332,"__hash__":333},"helpCategories\u002Fhelp\u002Fcategories\u002Fsettings.yml","Settings & admin","Services and pricing, who can see what, and moving your data in from another system.","i-lucide-settings",{},9,"settings","help\u002Fcategories\u002Fsettings","rdLQHp7tfAu5iySbsypfXu1kOuujDAuLVk6yGidNvtQ",{"id":335,"title":336,"audience":6,"description":337,"extension":249,"icon":338,"meta":339,"order":340,"slug":222,"stem":341,"__hash__":342},"helpCategories\u002Fhelp\u002Fcategories\u002Faccount.yml","Your login and profile","Your own login, password, two-factor security, profile, and language.","i-lucide-user-circle",{},10,"help\u002Fcategories\u002Faccount","8JZPH_8Q-lnEEFgysE9gCwyd1pzUe2hfAebATuQ5Pog",{"id":344,"title":345,"audience":346,"description":347,"extension":249,"icon":348,"meta":349,"order":350,"slug":351,"stem":352,"__hash__":353},"helpCategories\u002Fhelp\u002Fcategories\u002Fbook-online.yml","Book online","client","Booking, paying, and managing your visit from your venue's booking page and the private links they send you.","i-lucide-globe",{},20,"book-online","help\u002Fcategories\u002Fbook-online","dUBIoELt-ci1vqbw_VX1VA6PGJV8V-9x4ZmpAk1aXXE",{"id":355,"title":356,"audience":346,"description":357,"extension":249,"icon":358,"meta":359,"order":360,"slug":361,"stem":362,"__hash__":363},"helpCategories\u002Fhelp\u002Fcategories\u002Fportal.yml","Your account and visits","Booking from your account, managing your visits, and using your wallet, memberships and rewards.","i-lucide-user-round",{},21,"portal","help\u002Fcategories\u002Fportal","D8_zQhv9hO2b9PYDADw-ebh1yZUuC0UcBt3DDZbMAH4",[],[366,602],{"id":367,"title":368,"audience":6,"body":369,"category":222,"description":584,"draft":224,"extension":225,"icon":585,"keywords":586,"meta":594,"navigation":235,"order":595,"path":77,"related":596,"seo":598,"stem":599,"updatedAt":600,"__hash__":601},"help\u002Fhelp\u002Faccount\u002Fsecure-your-account-with-mfa.md","Secure your account with two-factor authentication",{"type":8,"value":370,"toc":567},[371,377,381,387,434,438,441,445,451,461,465,518,521,523,527,538,543,547,550,554,560,564],[11,372,373,374,376],{},"Turn on two-factor authentication in ",[15,375,26],{},": scan a QR code with any authenticator app, confirm a 6-digit code, and save the recovery codes you're shown once. From then on, sign-in asks for a code from your app — so a stolen password alone can't open your business.",[29,378,380],{"id":379},"how-do-i-turn-on-two-factor-authentication","How do I turn on two-factor authentication?",[11,382,383,386],{},[15,384,385],{},"Before you start:"," install any standard authenticator app — Google Authenticator, Authy, 1Password, Microsoft Authenticator. Every user can do this for their own account; no admin permission needed.",[95,388,389,393,406,410,413,417,423,427],{},[98,390,392],{"id":391},"open-your-profile-settings","Open your profile settings",[11,394,395,396,398,399,402,403,107],{},"Go to ",[15,397,26],{},", find the ",[15,400,401],{},"Two-factor authentication"," row in the Security section, and click ",[15,404,405],{},"Enable",[98,407,409],{"id":408},"scan-the-qr-code","Scan the QR code",[11,411,412],{},"Scan it with your authenticator app. Can't scan? Type the setup key shown beside the QR code into the app instead.",[98,414,416],{"id":415},"confirm-with-a-code","Confirm with a code",[11,418,419,420,107],{},"Enter the 6-digit code the app now shows and press ",[15,421,422],{},"Verify & enable",[98,424,426],{"id":425},"save-your-recovery-codes","Save your recovery codes",[11,428,429,430,433],{},"Owneli immediately generates single-use recovery codes and shows them ",[15,431,432],{},"once",". Copy or download them into a password manager. When you close the dialog, they can't be viewed again.",[29,435,437],{"id":436},"what-changes-at-sign-in","What changes at sign-in",[11,439,440],{},"After your email and password (or magic link), you're asked for the current 6-digit code from your authenticator app. Enter it and you're in.",[29,442,444],{"id":443},"what-if-i-lose-my-phone","What if I lose my phone?",[446,447,448],"warning",{},[11,449,450],{},"Recovery codes can't yet be typed in at the sign-in screen — self-service redemption is a planned follow-up. If you're locked out, contact an admin or the owner of your business: they can disable your two-factor so you can sign in and re-enrol. Keep your recovery codes available for that conversation.",[11,452,453,454,456,457,460],{},"From ",[15,455,26],{}," you can always see how many codes remain and ",[15,458,459],{},"regenerate"," a fresh set — regenerating invalidates every code from the previous batch.",[29,462,464],{"id":463},"requiring-it-for-the-whole-team","Requiring it for the whole team",[34,466,467,480],{},[37,468,469],{},[40,470,471,474,477],{},[43,472,473],{},"Action",[43,475,476],{},"Who can do it",[43,478,479],{},"Where",[50,481,482,492,503],{},[40,483,484,487,490],{},[55,485,486],{},"Enrol yourself",[55,488,489],{},"Everyone",[55,491,26],{},[40,493,494,497,500],{},[55,495,496],{},"See who has enrolled (roster)",[55,498,499],{},"Admins",[55,501,502],{},"Settings → Team & access → Security",[40,504,505,511,516],{},[55,506,507,510],{},[15,508,509],{},"Require"," two-factor org-wide",[55,512,513],{},[15,514,515],{},"Owner only",[55,517,502],{},[11,519,520],{},"Once enforced, everyone is prompted to enrol at sign-in. Admins can use the roster to chase stragglers before flipping enforcement on.",[29,522,170],{"id":169},[98,524,526],{"id":525},"why-am-i-asked-to-set-up-two-factor-after-signing-in","Why am I asked to set up two-factor after signing in?",[11,528,529,530,533,534,537],{},"Owners and admins who have not enrolled may see an optional setup reminder. ",[15,531,532],{},"Not now"," pauses that reminder for seven days for your account in this browser. ",[15,535,536],{},"Don't remind me"," dismisses the optional reminder for that account in this browser. Clearing browser storage or using a different device can make it appear again.",[11,539,540,541,107],{},"These choices do not disable two-factor authentication or override your business's requirement to use it. You can still turn it on at any time in ",[15,542,26],{},[98,544,546],{"id":545},"which-authenticator-apps-work","Which authenticator apps work?",[11,548,549],{},"Any TOTP app — Google Authenticator, Authy, 1Password, Microsoft Authenticator, and the rest.",[98,551,553],{"id":552},"how-do-i-turn-two-factor-off","How do I turn two-factor off?",[11,555,556,559],{},[15,557,558],{},"Settings → Profile → Disable"," on the two-factor row. If your business requires it, expect to be prompted to enrol again.",[98,561,563],{"id":562},"are-recovery-codes-shown-again-later","Are recovery codes shown again later?",[11,565,566],{},"No. They're displayed exactly once when generated. If you didn't save them, regenerate a new batch — the old ones stop working.",{"title":204,"searchDepth":205,"depth":205,"links":568},[569,575,576,577,578],{"id":379,"depth":205,"text":380,"children":570},[571,572,573,574],{"id":391,"depth":211,"text":392},{"id":408,"depth":211,"text":409},{"id":415,"depth":211,"text":416},{"id":425,"depth":211,"text":426},{"id":436,"depth":205,"text":437},{"id":443,"depth":205,"text":444},{"id":463,"depth":205,"text":464},{"id":169,"depth":205,"text":170,"children":579},[580,581,582,583],{"id":525,"depth":211,"text":526},{"id":545,"depth":211,"text":546},{"id":552,"depth":211,"text":553},{"id":562,"depth":211,"text":563},"How to set up two-factor authentication (2FA) in Owneli with an authenticator app, save recovery codes, and get back in if you lose your phone.","i-lucide-shield-check",[587,588,589,590,591,592,593],"two factor authentication","set up 2fa","mfa setup","authenticator app","recovery codes","lost my phone 2fa","locked out of 2fa",{},30,[183,597],"\u002Fhelp\u002Fsettings\u002Froles-and-permissions",{"title":368,"description":584},"help\u002Faccount\u002Fsecure-your-account-with-mfa","2026-09-19","Dq7ePg8DKKeXYQ1oinqtn73s6w_UWFwtFOwYYLP3FuY",{"id":603,"title":604,"audience":6,"body":605,"category":222,"description":747,"draft":224,"extension":225,"icon":748,"keywords":749,"meta":756,"navigation":235,"order":757,"path":239,"related":758,"seo":759,"stem":760,"updatedAt":242,"__hash__":761},"help\u002Fhelp\u002Faccount\u002Fwork-in-your-language.md","Change your language in Owneli",{"type":8,"value":606,"toc":735},[607,613,617,635,642,646,649,692,702,708,710,714,717,721,724,728],[11,608,395,609,612],{},[15,610,611],{},"Settings → Language"," and click the language you want — English, Spanish, or French. The interface switches immediately, just for you. What clients see follows a separate rule: their own preference first, your business default second.",[29,614,616],{"id":615},"how-do-i-change-my-interface-language","How do I change my interface language?",[95,618,619,623,628,632],{},[98,620,622],{"id":621},"open-the-language-settings","Open the language settings",[11,624,625,627],{},[15,626,611],{},". Every user can open Settings — no admin permission is needed for the personal tabs.",[98,629,631],{"id":630},"pick-a-language","Pick a language",[11,633,634],{},"Click the language card. The switch is instant; there's nothing to save.",[11,636,637,638,641],{},"Your choice is personal — it changes what ",[15,639,640],{},"you"," see and doesn't affect anyone else on the team.",[29,643,645],{"id":644},"which-language-do-clients-see","Which language do clients see?",[11,647,648],{},"Client-facing emails and texts follow a priority order:",[34,650,651,664],{},[37,652,653],{},[40,654,655,658,661],{},[43,656,657],{},"Priority",[43,659,660],{},"Source",[43,662,663],{},"Notes",[50,665,666,679],{},[40,667,668,671,676],{},[55,669,670],{},"1",[55,672,673],{},[15,674,675],{},"The client's own language preference",[55,677,678],{},"Set on their profile — always wins",[40,680,681,684,689],{},[55,682,683],{},"2",[55,685,686],{},[15,687,688],{},"The business default email language",[55,690,691],{},"Admin-set, used when the client has no preference",[11,693,694,695,697,698,701],{},"The business default lives on the same ",[15,696,611],{}," page, under ",[15,699,700],{},"Organization default email language"," (admins only). It covers automated emails and SMS — confirmations, reminders, and the like.",[703,704,705],"tip",{},[11,706,707],{},"Serving a bilingual clientele? Set each client's preferred language on their profile rather than flipping the business default back and forth — the per-client preference is what makes every message land right.",[29,709,170],{"id":169},[98,711,713],{"id":712},"which-languages-does-owneli-support","Which languages does Owneli support?",[11,715,716],{},"English, Spanish, and French — for both the interface and client messages.",[98,718,720],{"id":719},"does-changing-my-language-change-my-teammates-screens","Does changing my language change my teammates' screens?",[11,722,723],{},"No. Interface language is per-user.",[98,725,727],{"id":726},"does-it-change-dates-times-or-currency","Does it change dates, times, or currency?",[11,729,730,731,107],{},"No — those come from the business ",[75,732,734],{"href":733},"\u002Fhelp\u002Fsettings\u002Fworkspace-defaults","workspace defaults",{"title":204,"searchDepth":205,"depth":205,"links":736},[737,741,742],{"id":615,"depth":205,"text":616,"children":738},[739,740],{"id":621,"depth":211,"text":622},{"id":630,"depth":211,"text":631},{"id":644,"depth":205,"text":645},{"id":169,"depth":205,"text":170,"children":743},[744,745,746],{"id":712,"depth":211,"text":713},{"id":719,"depth":211,"text":720},{"id":726,"depth":211,"text":727},"How to switch the Owneli interface between English, Spanish, and French, and how to control which language your clients' emails use.","i-lucide-languages",[750,751,752,753,754,755],"change language","switch to spanish","switch to french","interface language","client email language","language settings",{},60,[237,733],{"title":604,"description":747},"help\u002Faccount\u002Fwork-in-your-language","c1FlXZ0R1T4mubuZM9vcm1is3hsmNQVb1ElFuIZuoz4",1790218954964]