[{"data":1,"prerenderedAt":2187},["ShallowReactive",2],{"help:\u002Fhelp\u002Fbook-online":3,"help-all-categories":4,"help-cat-articles:\u002Fhelp\u002Fbook-online":128,"help-related:\u002Fhelp\u002Fbook-online":2186},null,[5,17,27,37,47,57,67,77,87,97,107,118],{"id":6,"title":7,"audience":8,"description":9,"extension":10,"icon":11,"meta":12,"order":13,"slug":14,"stem":15,"__hash__":16},"helpCategories\u002Fhelp\u002Fcategories\u002Fgetting-started.yml","Getting started","clinic","Set up your workspace, learn the layout, and run your first day.","yml","i-lucide-compass",{},1,"getting-started","help\u002Fcategories\u002Fgetting-started","lTnfg_2tKvxQ9QanJ9XY3shoBHrJNWNfnxhcYaaKKPI",{"id":18,"title":19,"audience":8,"description":20,"extension":10,"icon":21,"meta":22,"order":23,"slug":24,"stem":25,"__hash__":26},"helpCategories\u002Fhelp\u002Fcategories\u002Fcalendar.yml","Calendar & booking","Book, move, and cancel appointments. Block time, work the waitlist, and read the grid at a glance.","i-lucide-calendar",{},2,"calendar","help\u002Fcategories\u002Fcalendar","s5UMHzRIeTUFi7mdsOyuSluzJBp79U9WTsTpOtbaW-E",{"id":28,"title":29,"audience":8,"description":30,"extension":10,"icon":31,"meta":32,"order":33,"slug":34,"stem":35,"__hash__":36},"helpCategories\u002Fhelp\u002Fcategories\u002Fcheckout.yml","Checkout & payments","Ring up a sale, take tips, handle deposits and fees, issue refunds, and close the drawer.","i-lucide-credit-card",{},3,"checkout","help\u002Fcategories\u002Fcheckout","4PQPgJd7Z25g0SvtoqqdMlnzk3DlcJpaZhNAiNiYVW0",{"id":38,"title":39,"audience":8,"description":40,"extension":10,"icon":41,"meta":42,"order":43,"slug":44,"stem":45,"__hash__":46},"helpCategories\u002Fhelp\u002Fcategories\u002Fclients.yml","Clients & forms","Add and find clients, read a client profile, and send forms and consents.","i-lucide-users",{},4,"clients","help\u002Fcategories\u002Fclients","u-tqzEJo2gR_wJ7x7y-EMIF3L4TP9EuBWlamwgwCC0I",{"id":48,"title":49,"audience":8,"description":50,"extension":10,"icon":51,"meta":52,"order":53,"slug":54,"stem":55,"__hash__":56},"helpCategories\u002Fhelp\u002Fcategories\u002Fretail.yml","Memberships, packages & gift cards","The things clients buy once and spend down over time, and how each one behaves at checkout.","i-lucide-gift",{},5,"retail","help\u002Fcategories\u002Fretail","wVVr_rc_P9p2RZWwy0XKsNB9fQ7XtQxxIz4qnixkGkg",{"id":58,"title":59,"audience":8,"description":60,"extension":10,"icon":61,"meta":62,"order":63,"slug":64,"stem":65,"__hash__":66},"helpCategories\u002Fhelp\u002Fcategories\u002Foperations.yml","Operations","The internal side of the business, covering your written playbook, task boards, venue incidents, and the policies everyone signs.","i-lucide-briefcase",{},6,"operations","help\u002Fcategories\u002Foperations","kSPRTYYbOW5LBNuaYXGv0C4IE7BqS2n-OkCSI97f-cM",{"id":68,"title":69,"audience":8,"description":70,"extension":10,"icon":71,"meta":72,"order":73,"slug":74,"stem":75,"__hash__":76},"helpCategories\u002Fhelp\u002Fcategories\u002Fteam.yml","Team & scheduling","Working hours, the weekly roster, clock-in, timesheets, and time off.","i-lucide-id-card",{},7,"team","help\u002Fcategories\u002Fteam","1cMbCRwUmewb4t_DwUJ7jJUjntx-odU8jRDgBredsPs",{"id":78,"title":79,"audience":8,"description":80,"extension":10,"icon":81,"meta":82,"order":83,"slug":84,"stem":85,"__hash__":86},"helpCategories\u002Fhelp\u002Fcategories\u002Fgrowth.yml","Reports & growth","Read the numbers, export them, and find the report you actually need.","i-lucide-trending-up",{},8,"growth","help\u002Fcategories\u002Fgrowth","3XyCU-DkoYi7xSPz0tDRohlYkNBUS0YsLo-insknI8o",{"id":88,"title":89,"audience":8,"description":90,"extension":10,"icon":91,"meta":92,"order":93,"slug":94,"stem":95,"__hash__":96},"helpCategories\u002Fhelp\u002Fcategories\u002Fsettings.yml","Settings & admin","Services and pricing, who can see what, and moving your data in from another system.","i-lucide-settings",{},9,"settings","help\u002Fcategories\u002Fsettings","rdLQHp7tfAu5iySbsypfXu1kOuujDAuLVk6yGidNvtQ",{"id":98,"title":99,"audience":8,"description":100,"extension":10,"icon":101,"meta":102,"order":103,"slug":104,"stem":105,"__hash__":106},"helpCategories\u002Fhelp\u002Fcategories\u002Faccount.yml","Your login and profile","Your own login, password, two-factor security, profile, and language.","i-lucide-user-circle",{},10,"account","help\u002Fcategories\u002Faccount","8JZPH_8Q-lnEEFgysE9gCwyd1pzUe2hfAebATuQ5Pog",{"id":108,"title":109,"audience":110,"description":111,"extension":10,"icon":112,"meta":113,"order":114,"slug":115,"stem":116,"__hash__":117},"helpCategories\u002Fhelp\u002Fcategories\u002Fbook-online.yml","Book online","client","Booking, paying, and managing your visit from your venue's booking page and the private links they send you.","i-lucide-globe",{},20,"book-online","help\u002Fcategories\u002Fbook-online","dUBIoELt-ci1vqbw_VX1VA6PGJV8V-9x4ZmpAk1aXXE",{"id":119,"title":120,"audience":110,"description":121,"extension":10,"icon":122,"meta":123,"order":124,"slug":125,"stem":126,"__hash__":127},"helpCategories\u002Fhelp\u002Fcategories\u002Fportal.yml","Your account and visits","Booking from your account, managing your visits, and using your wallet, memberships and rewards.","i-lucide-user-round",{},21,"portal","help\u002Fcategories\u002Fportal","D8_zQhv9hO2b9PYDADw-ebh1yZUuC0UcBt3DDZbMAH4",[129,340,454,633,740,831,984,1134,1255,1436,1603,1706,1809,1929,2046],{"id":130,"title":131,"audience":110,"body":132,"category":115,"description":321,"draft":322,"extension":323,"icon":324,"keywords":325,"meta":332,"navigation":333,"order":103,"path":334,"related":335,"seo":336,"stem":337,"updatedAt":338,"__hash__":339},"help\u002Fhelp\u002Fbook-online\u002Fbook-an-appointment-online.md","How do I book an appointment online?",{"type":133,"value":134,"toc":302},"minimark",[135,139,144,202,206,209,213,266,272,276,280,283,287,295,299],[136,137,138],"p",{},"Open the venue's booking link, pick your service, professional, and time, enter your name and contact details, and confirm — no account needed. If the venue asks for a card or deposit, the exact terms are shown before you pay anything.",[140,141,143],"h2",{"id":142},"what-are-the-booking-steps","What are the booking steps?",[145,146,147,152,155,159,162,166,169,173,176,180,183,187,195,199],"steps",{},[148,149,151],"h3",{"id":150},"choose-your-service","Choose your service",[136,153,154],{},"Pick one or more. Some services have options to choose between (different lengths or levels), and some venues offer bundles — several services together at a combined price. A service marked call-to-book can't be added online; phone the venue for that one.",[148,156,158],{"id":157},"choose-your-professional","Choose your professional",[136,160,161],{},"Pick a specific team member, or leave it to whoever's available.",[148,163,165],{"id":164},"pick-a-time","Pick a time",[136,167,168],{},"Choose a date and tap an open time. Days with nothing free are greyed out, and the page can jump you to the next day with openings.",[148,170,172],{"id":171},"add-anything-extra","Add anything extra",[136,174,175],{},"If the venue offers add-ons or products alongside bookings, they appear here. Skip freely.",[148,177,179],{"id":178},"review-and-enter-your-details","Review and enter your details",[136,181,182],{},"Your visit is summarised — services, time, professional, price — alongside the venue's real cancellation terms. Then enter your name, email, and phone.",[148,184,186],{"id":185},"pay-if-asked","Pay, if asked",[136,188,189,190,194],{},"Some venues require a card on file or a deposit to confirm. What's due now versus at your visit, and what a late cancellation would cost, is shown ",[191,192,193],"strong",{},"before"," you enter anything. You type the card yourself — the venue never sees the number.",[148,196,198],{"id":197},"done","Done",[136,200,201],{},"Your confirmation appears on screen and by email, with a private link to manage the booking.",[140,203,205],{"id":204},"why-do-prices-differ-by-time","Why do prices differ by time?",[136,207,208],{},"Some venues price certain times differently — a busy Saturday slot slightly more, a quiet weekday morning slightly less. When that applies, the adjusted price is shown on the time itself before you pick it, and the total you confirm is the total you owe.",[140,210,212],{"id":211},"whats-in-the-confirmation","What's in the confirmation?",[214,215,216,229],"table",{},[217,218,219],"thead",{},[220,221,222,226],"tr",{},[223,224,225],"th",{},"In the email",[223,227,228],{},"What it does",[230,231,232,244,258],"tbody",{},[220,233,234,241],{},[235,236,237,240],"td",{},[191,238,239],{},"Add to calendar"," attachment",[235,242,243],{},"Your mail app offers to add the visit to your calendar",[220,245,246,249],{},[235,247,248],{},"Manage-booking link",[235,250,251,252,257],{},"View, ",[253,254,256],"a",{"href":255},"\u002Fhelp\u002Fbook-online\u002Fmanage-your-booking","reschedule, or cancel"," — no sign-in needed",[220,259,260,263],{},[235,261,262],{},"The visit details",[235,264,265],{},"Services, time, professional, location, and price",[267,268,269],"warning",{},[136,270,271],{},"Keep the manage link private — it needs no password, so anyone who has it can change your booking.",[140,273,275],{"id":274},"common-questions","Common questions",[148,277,279],{"id":278},"do-i-need-an-account-to-book","Do I need an account to book?",[136,281,282],{},"No. Booking works with just your name, email, and phone. If the venue offers a client account, your confirmation invites you to open one — it's optional.",[148,284,286],{"id":285},"will-i-be-charged-when-i-book","Will I be charged when I book?",[136,288,289,290,294],{},"Only if the venue takes a deposit, and only the amount shown on the payment step before you enter your card. A card-on-file request stores the card without charging it — see ",[253,291,293],{"href":292},"\u002Fhelp\u002Fbook-online\u002Fadd-or-update-your-card","Why do I need to enter my card?",".",[148,296,298],{"id":297},"can-i-book-two-services-in-one-visit","Can I book two services in one visit?",[136,300,301],{},"Yes — add each service at the first step and the booking finds a time that fits them together, sometimes with two professionals working in sequence (the time slot says so).",{"title":303,"searchDepth":23,"depth":23,"links":304},"",[305,314,315,316],{"id":142,"depth":23,"text":143,"children":306},[307,308,309,310,311,312,313],{"id":150,"depth":33,"text":151},{"id":157,"depth":33,"text":158},{"id":164,"depth":33,"text":165},{"id":171,"depth":33,"text":172},{"id":178,"depth":33,"text":179},{"id":185,"depth":33,"text":186},{"id":197,"depth":33,"text":198},{"id":204,"depth":23,"text":205},{"id":211,"depth":23,"text":212},{"id":274,"depth":23,"text":275,"children":317},[318,319,320],{"id":278,"depth":33,"text":279},{"id":285,"depth":33,"text":286},{"id":297,"depth":33,"text":298},"Book a salon or clinic visit online in a few taps — choose your services, a professional and a time, pay any deposit, and get your confirmation.",false,"md","i-lucide-calendar-plus",[326,327,328,329,330,331],"book appointment online","book a facial online","online booking salon","book without an account","deposit to book appointment","choose stylist online",{},true,"\u002Fhelp\u002Fbook-online\u002Fbook-an-appointment-online",[255,292],{"title":131,"description":321},"help\u002Fbook-online\u002Fbook-an-appointment-online","2026-08-14","OOOA6tTe9FxJOd_OqPId9y7ABzdiePvQ9LgQF5UXDeo",{"id":341,"title":342,"audience":110,"body":343,"category":115,"description":441,"draft":322,"extension":323,"icon":41,"keywords":442,"meta":448,"navigation":333,"order":114,"path":449,"related":450,"seo":451,"stem":452,"updatedAt":338,"__hash__":453},"help\u002Fhelp\u002Fbook-online\u002Fbook-for-a-group.md","How do I book for a group or party?",{"type":133,"value":344,"toc":426},[345,348,352,387,391,398,403,405,409,412,416,419,423],[136,346,347],{},"If your venue offers group bookings, its booking page has a group option: pick each guest's services, add their names, and the page finds times when the whole party — up to 8 guests — can be seated together.",[140,349,351],{"id":350},"how-do-i-book-a-group","How do I book a group?",[145,353,354,358,361,365,368,372,375,379,382,384],{},[148,355,357],{"id":356},"pick-each-guests-services","Pick each guest's services",[136,359,360],{},"Choose guest by guest — everyone can have something different.",[148,362,364],{"id":363},"fill-in-the-guest-list","Fill in the guest list",[136,366,367],{},"Name the party if you like, then add each guest's name and contact details.",[148,369,371],{"id":370},"find-a-time","Find a time",[136,373,374],{},"Pick a date; the page searches for times when the whole party fits, showing which professional would take each guest.",[148,376,378],{"id":377},"confirm-and-pay-if-asked","Confirm — and pay, if asked",[136,380,381],{},"Review the whole party. If the venue takes a deposit for groups, you (the organiser) pay it here, entering the card yourself.",[148,383,198],{"id":197},[136,385,386],{},"You get one confirmation with a single link for the whole party.",[140,388,390],{"id":389},"how-do-i-manage-the-party-afterwards","How do I manage the party afterwards?",[136,392,393,394,397],{},"The party link shows every guest's appointment — time, service, professional, and status. From it, the organiser can ",[191,395,396],{},"cancel the whole party"," (you'll confirm first). To change just one guest, contact the venue.",[267,399,400],{},[136,401,402],{},"Cancelling the party cancels every guest's appointment at once and can't be undone. Any deposit is handled under the venue's cancellation terms.",[140,404,275],{"id":274},[148,406,408],{"id":407},"can-guests-have-different-services","Can guests have different services?",[136,410,411],{},"Yes — each guest picks their own, and the time search accounts for all of them.",[148,413,415],{"id":414},"can-one-guest-cancel-without-cancelling-the-party","Can one guest cancel without cancelling the party?",[136,417,418],{},"Not from the party link — it acts on the whole group. Ask the venue to change a single guest.",[148,420,422],{"id":421},"who-pays-the-deposit","Who pays the deposit?",[136,424,425],{},"The organiser, at booking. How it's split among friends afterwards is up to you.",{"title":303,"searchDepth":23,"depth":23,"links":427},[428,435,436],{"id":350,"depth":23,"text":351,"children":429},[430,431,432,433,434],{"id":356,"depth":33,"text":357},{"id":363,"depth":33,"text":364},{"id":370,"depth":33,"text":371},{"id":377,"depth":33,"text":378},{"id":197,"depth":33,"text":198},{"id":389,"depth":23,"text":390},{"id":274,"depth":23,"text":275,"children":437},[438,439,440],{"id":407,"depth":33,"text":408},{"id":414,"depth":33,"text":415},{"id":421,"depth":33,"text":422},"Book up to 8 people in one go — build the guest list, find a time that seats everyone together, and manage the whole party from one single link.",[443,444,445,446,447],"group booking salon","book a party spa","book for several people","bridal party booking","cancel group booking",{},"\u002Fhelp\u002Fbook-online\u002Fbook-for-a-group",[334,255],{"title":342,"description":441},"help\u002Fbook-online\u002Fbook-for-a-group","L8qGne88_iYXOcMEIOn5r0AVSPGgZwWTiB7vWNca7-U",{"id":455,"title":456,"audience":110,"body":457,"category":115,"description":618,"draft":322,"extension":323,"icon":619,"keywords":620,"meta":627,"navigation":333,"order":628,"path":255,"related":629,"seo":630,"stem":631,"updatedAt":338,"__hash__":632},"help\u002Fhelp\u002Fbook-online\u002Fmanage-your-booking.md","Reschedule or cancel your appointment from the link",{"type":133,"value":458,"toc":604},[459,470,476,480,507,512,516,523,569,572,576,581,583,587,590,594,597,601],[136,460,461,462,465,466,469],{},"Open the private link in your booking confirmation (email or text): it shows your appointment and lets you ",[191,463,464],{},"reschedule"," or ",[191,467,468],{},"cancel"," without signing in. If cancelling now would cost you money, the exact amount is shown before you confirm.",[136,471,472,475],{},[191,473,474],{},"Before you start:"," you'll need the link from your confirmation. Lost it? Ask the venue to resend it.",[140,477,479],{"id":478},"how-do-i-reschedule","How do I reschedule?",[145,481,482,486,493,497,500,504],{},[148,483,485],{"id":484},"tap-reschedule","Tap Reschedule",[136,487,488,489,492],{},"A day strip and that day's open times appear. Nothing today? ",[191,490,491],{},"Find next available"," jumps to the first day with openings.",[148,494,496],{"id":495},"tap-a-time","Tap a time",[136,498,499],{},"The time is only selected — nothing moves yet, so a stray tap can't reschedule you.",[148,501,503],{"id":502},"confirm","Confirm",[136,505,506],{},"You see the new day and time — and, if the price would change, the new price — before you commit. Confirm, and your booking moves; it isn't cancelled and rebooked.",[267,508,509],{},[136,510,511],{},"If your service is priced by time of day, a re-price is disclosed before you confirm. A pricier time adds the difference to what you owe at your visit — nothing is charged at that moment. A cheaper time reduces it.",[140,513,515],{"id":514},"what-happens-when-i-cancel","What happens when I cancel?",[136,517,518,519,522],{},"Tap ",[191,520,521],{},"Cancel booking",". Before you confirm, the page tells you exactly what cancelling now means for you:",[214,524,525,535],{},[217,526,527],{},[220,528,529,532],{},[223,530,531],{},"You might see",[223,533,534],{},"Meaning",[230,536,537,545,553,561],{},[220,538,539,542],{},[235,540,541],{},"A deposit forfeited",[235,543,544],{},"The deposit you paid is kept",[220,546,547,550],{},[235,548,549],{},"A fee charged",[235,551,552],{},"The amount that goes to your card on file",[220,554,555,558],{},[235,556,557],{},"A deposit refunded",[235,559,560],{},"Cancelling in time returns your deposit",[220,562,563,566],{},[235,564,565],{},"No money line at all",[235,567,568],{},"Cancelling costs you nothing",[136,570,571],{},"Every business sets its own policy — this screen shows yours. Cancelling can't be undone.",[140,573,575],{"id":574},"what-does-secure-your-booking-mean","What does \"secure your booking\" mean?",[136,577,578,579,294],{},"If the venue requires a card on file or a deposit and your booking isn't secured yet, the page prompts you. You enter the card yourself on the secure form — the venue never sees the number. See ",[253,580,293],{"href":292},[140,582,275],{"id":274},[148,584,586],{"id":585},"why-cant-i-cancel-or-reschedule-online-anymore","Why can't I cancel or reschedule online anymore?",[136,588,589],{},"You're inside the venue's cutoff window — a set number of hours before the visit when online changes close. The page shows their phone number; call them.",[148,591,593],{"id":592},"is-my-booking-link-safe-to-share","Is my booking link safe to share?",[136,595,596],{},"No — it needs no password, so anyone who opens it can reschedule or cancel as you. Keep it to yourself.",[148,598,600],{"id":599},"i-rescheduled-but-the-time-was-taken-what-happened","I rescheduled but the time was taken — what happened?",[136,602,603],{},"Someone booked that slot between the page loading and your tap. The times reload; pick another.",{"title":303,"searchDepth":23,"depth":23,"links":605},[606,611,612,613],{"id":478,"depth":23,"text":479,"children":607},[608,609,610],{"id":484,"depth":33,"text":485},{"id":495,"depth":33,"text":496},{"id":502,"depth":33,"text":503},{"id":514,"depth":23,"text":515},{"id":574,"depth":23,"text":575},{"id":274,"depth":23,"text":275,"children":614},[615,616,617],{"id":585,"depth":33,"text":586},{"id":592,"depth":33,"text":593},{"id":599,"depth":33,"text":600},"Use the private link in your booking confirmation to reschedule, cancel, or secure your appointment — with any fee shown before you confirm.","i-lucide-calendar-cog",[621,622,623,624,625,626],"reschedule my appointment online","cancel my booking","change my appointment time","booking confirmation link","cancellation fee appointment","manage my booking",{},30,[334,292],{"title":456,"description":618},"help\u002Fbook-online\u002Fmanage-your-booking","G8_hqyKcnJNvWv6XSBtdZDAhAUl-fZmi5ba8P7JFugA",{"id":634,"title":635,"audience":110,"body":636,"category":115,"description":725,"draft":322,"extension":323,"icon":726,"keywords":727,"meta":733,"navigation":333,"order":734,"path":735,"related":736,"seo":737,"stem":738,"updatedAt":338,"__hash__":739},"help\u002Fhelp\u002Fbook-online\u002Ffill-in-a-form.md","How do I fill in a form I was sent?",{"type":133,"value":637,"toc":711},[638,641,645,675,681,685,688,690,694,697,701,704,708],[136,639,640],{},"Open the link, answer the questions on your phone, sign where asked — draw with your finger or type your name — and submit. The link is private to you; no password or account is needed, and only your venue sees your answers.",[140,642,644],{"id":643},"how-does-filling-in-the-form-work","How does filling in the form work?",[145,646,647,651,654,658,661,665,668,672],{},[148,648,650],{"id":649},"open-your-private-link","Open your private link",[136,652,653],{},"It's addressed to you and shows your venue's name at the top.",[148,655,657],{"id":656},"answer-the-questions","Answer the questions",[136,659,660],{},"Prefer Français or Español? Switch language at the top — the choice is remembered for your next form. If the venue allows drafts, you can save partway and finish later on the same device.",[148,662,664],{"id":663},"sign-where-asked","Sign where asked",[136,666,667],{},"Draw with your finger or type your name (a typed name is rendered as your signature). Required signatures must be completed before you can submit.",[148,669,671],{"id":670},"submit","Submit",[136,673,674],{},"You see a confirmation, and your answers go to your venue — nowhere else.",[676,677,678],"note",{},[136,679,680],{},"Don't forward the link. It's private to you, and whoever opens it sees the form addressed in your name.",[140,682,684],{"id":683},"what-if-im-re-signing-an-updated-form","What if I'm re-signing an updated form?",[136,686,687],{},"Your previous answers are shown, but only the signature and date fields are open — the rest is locked to what you already submitted.",[140,689,275],{"id":274},[148,691,693],{"id":692},"the-link-says-expired-what-do-i-do","The link says expired — what do I do?",[136,695,696],{},"Form links expire on purpose. Ask the venue for a fresh one — their contact details are on the expired page.",[148,698,700],{"id":699},"i-made-a-mistake-after-submitting-can-i-edit-it","I made a mistake after submitting — can I edit it?",[136,702,703],{},"No. A signed form can't be edited afterwards. Contact the venue and they'll send a new form to correct it.",[148,705,707],{"id":706},"who-can-see-my-answers","Who can see my answers?",[136,709,710],{},"Only your venue. Answers travel over the private link straight to them.",{"title":303,"searchDepth":23,"depth":23,"links":712},[713,719,720],{"id":643,"depth":23,"text":644,"children":714},[715,716,717,718],{"id":649,"depth":33,"text":650},{"id":656,"depth":33,"text":657},{"id":663,"depth":33,"text":664},{"id":670,"depth":33,"text":671},{"id":683,"depth":23,"text":684},{"id":274,"depth":23,"text":275,"children":721},[722,723,724],{"id":692,"depth":33,"text":693},{"id":699,"depth":33,"text":700},{"id":706,"depth":33,"text":707},"Open the private form link from your salon or clinic, answer on your phone, sign with a finger or typed name, and submit — no account needed.","i-lucide-clipboard-pen",[728,729,730,731,732],"fill in consent form online","intake form link","sign form on my phone","form link expired","health questionnaire before appointment",{},40,"\u002Fhelp\u002Fbook-online\u002Ffill-in-a-form",[255],{"title":635,"description":725},"help\u002Fbook-online\u002Ffill-in-a-form","_iNaf9G-N0H1Q-8UW_zVab5zmWyGK9OCgn_3XMPONDs",{"id":741,"title":742,"audience":110,"body":743,"category":115,"description":817,"draft":322,"extension":323,"icon":818,"keywords":819,"meta":824,"navigation":333,"order":825,"path":826,"related":827,"seo":828,"stem":829,"updatedAt":338,"__hash__":830},"help\u002Fhelp\u002Fbook-online\u002Fyour-after-care-page.md","Your pre-care and aftercare instructions",{"type":133,"value":744,"toc":809},[745,755,759,762,778,781,786,788,792,795,799,802,806],[136,746,747,748,750,751,754],{},"The link opens your care instructions — what to do ",[191,749,193],{}," your visit (pre-care) or ",[191,752,753],{},"after"," it (aftercare) — with your name at the top, in the venue's own look. No sign-in needed; just read and follow it, and come back whenever you need.",[140,756,758],{"id":757},"what-is-the-care-page","What is the care page?",[136,760,761],{},"It's a private page your venue writes for your treatment. Typical contents:",[763,764,765,772],"ul",{},[766,767,768,771],"li",{},[191,769,770],{},"Pre-care"," — how to prepare: what to avoid beforehand, what to bring.",[766,773,774,777],{},[191,775,776],{},"Aftercare"," — what to expect afterwards, what to avoid, and when to get in touch.",[136,779,780],{},"The venue's phone and email are at the bottom of the page.",[267,782,783],{},[136,784,785],{},"Care links expire after a while. If you'll want the instructions long-term, save the text or screenshot it while the link is live.",[140,787,275],{"id":274},[148,789,791],{"id":790},"the-link-has-expired-how-do-i-get-the-instructions-back","The link has expired — how do I get the instructions back?",[136,793,794],{},"The expired page shows the venue's contact details — ask and they'll send it again.",[148,796,798],{"id":797},"something-doesnt-look-right-after-my-treatment-what-do-i-do","Something doesn't look right after my treatment — what do I do?",[136,800,801],{},"Contact the venue directly using the details at the bottom of the page. If it feels like an emergency, seek medical help first.",[148,803,805],{"id":804},"can-anyone-else-open-my-care-page","Can anyone else open my care page?",[136,807,808],{},"Anyone with the link can — it needs no password. Keep it to yourself if the contents are personal.",{"title":303,"searchDepth":23,"depth":23,"links":810},[811,812],{"id":757,"depth":23,"text":758},{"id":274,"depth":23,"text":275,"children":813},[814,815,816],{"id":790,"depth":33,"text":791},{"id":797,"depth":33,"text":798},{"id":804,"depth":33,"text":805},"The care link your salon or clinic sends before or after a treatment — how to read it, how long the link lasts, and what to do when it expires.","i-lucide-heart-pulse",[820,821,822,823],"aftercare instructions link","pre-care before treatment","care instructions expired","what to do after facial",{},50,"\u002Fhelp\u002Fbook-online\u002Fyour-after-care-page",[735],{"title":742,"description":817},"help\u002Fbook-online\u002Fyour-after-care-page","VLQwvkCSrB8YC7-nGdcLo4l2aWl69rgeGDd0pTW-A5A",{"id":832,"title":833,"audience":110,"body":834,"category":115,"description":969,"draft":322,"extension":323,"icon":31,"keywords":970,"meta":976,"navigation":333,"order":977,"path":978,"related":979,"seo":981,"stem":982,"updatedAt":338,"__hash__":983},"help\u002Fhelp\u002Fbook-online\u002Fpay-a-payment-link.md","How do I pay a payment link?",{"type":133,"value":835,"toc":956},[836,839,844,848,851,899,906,910,933,935,939,942,946,949,953],[136,837,838],{},"Open the link, check the breakdown, add a tip if you want to (it's always optional), enter your card, and pay. The card form is handled by the payment processor — the venue never sees your card number.",[136,840,841,843],{},[191,842,474],{}," you'll need the link from the venue's text or email. Payment links expire — if yours has, ask for a fresh one.",[140,845,847],{"id":846},"what-will-i-see-on-the-page","What will I see on the page?",[136,849,850],{},"A page in the venue's own branding showing exactly what you're paying for:",[214,852,853,863],{},[217,854,855],{},[220,856,857,860],{},[223,858,859],{},"Line",[223,861,862],{},"What it is",[230,864,865,873,881,889],{},[220,866,867,870],{},[235,868,869],{},"Each item",[235,871,872],{},"The services or products, individually",[220,874,875,878],{},[235,876,877],{},"Discount",[235,879,880],{},"Anything taken off",[220,882,883,886],{},[235,884,885],{},"Service charge and tax",[235,887,888],{},"Broken out separately",[220,890,891,896],{},[235,892,893],{},[191,894,895],{},"Total owed",[235,897,898],{},"What you're paying",[136,900,901,902,905],{},"If your visit was with a named professional, an ",[191,903,904],{},"optional"," tip prompt appears — preset percentages or your own amount. Nothing is pre-selected, and you can pay with no tip at all.",[140,907,909],{"id":908},"how-do-i-pay","How do I pay?",[145,911,912,916,919,923,926,930],{},[148,913,915],{"id":914},"choose-a-tip-or-skip-it","Choose a tip, or skip it",[136,917,918],{},"Tap a preset, type your own amount, or leave it at nothing.",[148,920,922],{"id":921},"enter-your-card","Enter your card",[136,924,925],{},"You type it yourself on the secure form — this is why the venue sent a link rather than taking your number over the phone.",[148,927,929],{"id":928},"pay","Pay",[136,931,932],{},"The page confirms your payment and the venue is notified. Reopening the link later just shows it's complete.",[140,934,275],{"id":274},[148,936,938],{"id":937},"is-it-safe-to-pay-through-the-link","Is it safe to pay through the link?",[136,940,941],{},"Yes — the card form is provided by the payment processor (Stripe), and your card number goes directly to them. The venue never sees or handles it.",[148,943,945],{"id":944},"the-link-says-expired-or-cancelled-did-i-lose-the-money","The link says expired or cancelled — did I lose the money?",[136,947,948],{},"No. An expired or cancelled link took no payment. Ask the venue to send a fresh one.",[148,950,952],{"id":951},"do-i-have-to-tip","Do I have to tip?",[136,954,955],{},"No. The tip is optional by design — nothing is pre-selected, and paying without one is one tap.",{"title":303,"searchDepth":23,"depth":23,"links":957},[958,959,964],{"id":846,"depth":23,"text":847},{"id":908,"depth":23,"text":909,"children":960},[961,962,963],{"id":914,"depth":33,"text":915},{"id":921,"depth":33,"text":922},{"id":928,"depth":33,"text":929},{"id":274,"depth":23,"text":275,"children":965},[966,967,968],{"id":937,"depth":33,"text":938},{"id":944,"depth":33,"text":945},{"id":951,"depth":33,"text":952},"Open the payment link your salon or clinic sent, check the itemised breakdown, add an optional tip, and pay securely by card straight from your phone.",[971,972,973,974,975],"pay my salon bill online","payment link from salon","pay by link","is a payment link safe","payment link expired",{},60,"\u002Fhelp\u002Fbook-online\u002Fpay-a-payment-link",[292,980],"\u002Fhelp\u002Fbook-online\u002Ffind-your-receipt",{"title":833,"description":969},"help\u002Fbook-online\u002Fpay-a-payment-link","RSh23vYUnZoC5gFym-yH4NHWbG2nh73YBFlFUFBo544",{"id":985,"title":293,"audience":110,"body":986,"category":115,"description":1120,"draft":322,"extension":323,"icon":1121,"keywords":1122,"meta":1128,"navigation":333,"order":1129,"path":292,"related":1130,"seo":1131,"stem":1132,"updatedAt":338,"__hash__":1133},"help\u002Fhelp\u002Fbook-online\u002Fadd-or-update-your-card.md",{"type":133,"value":987,"toc":1106},[988,991,995,1014,1018,1021,1059,1067,1071,1083,1085,1089,1092,1096,1099,1103],[136,989,990],{},"Some venues ask for a card on file before confirming a booking — usually as security against no-shows, not to charge you now. Instead of taking your number over the phone, they send a secure link where you enter the card yourself; the venue never sees the number.",[140,992,994],{"id":993},"how-does-the-card-link-work","How does the card link work?",[145,996,997,1001,1004,1006,1009,1011],{},[148,998,1000],{"id":999},"open-the-link","Open the link",[136,1002,1003],{},"It's addressed to you, shows the venue's name, and needs no password or account.",[148,1005,922],{"id":921},[136,1007,1008],{},"The form is provided by the payment processor (Stripe). Your number goes directly to them — staff have no screen where they could type it for you. That's deliberate.",[148,1010,198],{"id":197},[136,1012,1013],{},"The page confirms your card is saved. The venue sees only the card brand, last four digits, and expiry.",[140,1015,1017],{"id":1016},"what-can-the-saved-card-be-charged-for","What can the saved card be charged for?",[136,1019,1020],{},"Only what the venue disclosed to you:",[214,1022,1023,1033],{},[217,1024,1025],{},[220,1026,1027,1030],{},[223,1028,1029],{},"Charge",[223,1031,1032],{},"When it can happen",[230,1034,1035,1043,1051],{},[220,1036,1037,1040],{},[235,1038,1039],{},"Late-cancellation or no-show fee",[235,1041,1042],{},"Under the policy shown when you booked",[220,1044,1045,1048],{},[235,1046,1047],{},"Deposit",[235,1049,1050],{},"If one was part of confirming your booking",[220,1052,1053,1056],{},[235,1054,1055],{},"Membership renewal",[235,1057,1058],{},"If you signed up for a recurring plan",[267,1060,1061],{},[136,1062,1063,1064,1066],{},"Those terms appear on the booking screen ",[191,1065,193],{}," you confirm — that's the moment to read them and ask questions.",[140,1068,1070],{"id":1069},"how-do-i-remove-or-change-the-card-later","How do I remove or change the card later?",[136,1072,1073,1074,1077,1078,1082],{},"If the venue offers a client account, sign in and open ",[191,1075,1076],{},"Wallet"," to see, add, or remove saved cards — a removed card is detached at the payment processor and can't be charged again. See ",[253,1079,1081],{"href":1080},"\u002Fhelp\u002Fportal\u002Fsaved-cards-and-payment-security","Saved cards and payment security",". No account? Ask the venue to send a fresh card link.",[140,1084,275],{"id":274},[148,1086,1088],{"id":1087},"can-i-just-read-my-card-number-over-the-phone-instead","Can I just read my card number over the phone instead?",[136,1090,1091],{},"Not through this software — staff have nowhere to enter it. The link is the only path, and it's the safer one.",[148,1093,1095],{"id":1094},"will-i-be-charged-when-i-save-my-card","Will I be charged when I save my card?",[136,1097,1098],{},"No. Saving a card stores it; charges only happen under the disclosed terms above. If a deposit is due, that's shown as a payment, not a card save.",[148,1100,1102],{"id":1101},"the-link-says-expired-or-already-used-now-what","The link says expired or already used — now what?",[136,1104,1105],{},"Card links are single-purpose. Ask the venue for a new one.",{"title":303,"searchDepth":23,"depth":23,"links":1107},[1108,1113,1114,1115],{"id":993,"depth":23,"text":994,"children":1109},[1110,1111,1112],{"id":999,"depth":33,"text":1000},{"id":921,"depth":33,"text":922},{"id":197,"depth":33,"text":198},{"id":1016,"depth":23,"text":1017},{"id":1069,"depth":23,"text":1070},{"id":274,"depth":23,"text":275,"children":1116},[1117,1118,1119],{"id":1087,"depth":33,"text":1088},{"id":1094,"depth":33,"text":1095},{"id":1101,"depth":33,"text":1102},"What the card-on-file request from your salon means, why staff can never type your number for you, and what a saved card can be charged for.","i-lucide-shield-check",[1123,1124,1125,1126,1127],"salon asking for my card","card on file to book","is saving my card safe","card request link","no-show fee card",{},70,[255,1080],{"title":293,"description":1120},"help\u002Fbook-online\u002Fadd-or-update-your-card","1RRv_zJjFLokeaOY--_GJZBnmLKnAcSSFg9xOMWgEEo",{"id":1135,"title":1136,"audience":110,"body":1137,"category":115,"description":1241,"draft":322,"extension":323,"icon":1242,"keywords":1243,"meta":1248,"navigation":333,"order":1249,"path":1250,"related":1251,"seo":1252,"stem":1253,"updatedAt":338,"__hash__":1254},"help\u002Fhelp\u002Fbook-online\u002Fclaim-a-waitlist-spot.md","How do I claim a waitlist spot?",{"type":133,"value":1138,"toc":1233},[1139,1142,1146,1149,1201,1207,1209,1213,1216,1220,1226,1230],[136,1140,1141],{},"Open the offer link, check the appointment on offer — service, date and time, professional — and tap the claim button before the countdown runs out. Claiming books it immediately; a confirmation follows.",[140,1143,1145],{"id":1144},"how-does-the-waitlist-offer-work","How does the waitlist offer work?",[136,1147,1148],{},"When you're on the waitlist and a time opens up, the venue sends you an offer link with a live countdown. The offer is real but time-limited, and the same opening may be offered to others — first claim wins.",[214,1150,1151,1161],{},[217,1152,1153],{},[220,1154,1155,1158],{},[223,1156,1157],{},"The page says",[223,1159,1160],{},"What it means",[230,1162,1163,1171,1181,1191],{},[220,1164,1165,1168],{},[235,1166,1167],{},"Countdown running",[235,1169,1170],{},"The spot is yours if you claim now",[220,1172,1173,1178],{},[235,1174,1175],{},[191,1176,1177],{},"Expired",[235,1179,1180],{},"The countdown ran out before you claimed",[220,1182,1183,1188],{},[235,1184,1185],{},[191,1186,1187],{},"Just taken",[235,1189,1190],{},"Someone else claimed it moments before you",[220,1192,1193,1198],{},[235,1194,1195],{},[191,1196,1197],{},"Closed",[235,1199,1200],{},"The venue filled or withdrew the opening",[1202,1203,1204],"tip",{},[136,1205,1206],{},"Missing an offer costs you nothing — you stay on the waitlist for the next opening.",[140,1208,275],{"id":274},[148,1210,1212],{"id":1211},"does-claiming-charge-my-card","Does claiming charge my card?",[136,1214,1215],{},"Claiming books the appointment — the claim itself doesn't take a payment on the offer page. The venue's usual booking policies apply to the appointment once it's yours.",[148,1217,1219],{"id":1218},"can-i-reschedule-a-claimed-spot","Can I reschedule a claimed spot?",[136,1221,1222,1223,294],{},"Once claimed it's a normal booking — your confirmation includes the usual ",[253,1224,1225],{"href":255},"manage link",[148,1227,1229],{"id":1228},"i-keep-missing-offers-what-can-i-do","I keep missing offers — what can I do?",[136,1231,1232],{},"Contact the venue about times that suit you better, so the offers you get are ones you can take.",{"title":303,"searchDepth":23,"depth":23,"links":1234},[1235,1236],{"id":1144,"depth":23,"text":1145},{"id":274,"depth":23,"text":275,"children":1237},[1238,1239,1240],{"id":1211,"depth":33,"text":1212},{"id":1218,"depth":33,"text":1219},{"id":1228,"depth":33,"text":1229},"A time opened up and your salon sent you a waitlist offer — what the countdown means, how to claim the spot fast, and what happens if you miss it.","i-lucide-clock",[1244,1245,1246,1247],"waitlist offer link","claim appointment slot","salon waitlist how it works","waitlist offer expired",{},80,"\u002Fhelp\u002Fbook-online\u002Fclaim-a-waitlist-spot",[255],{"title":1136,"description":1241},"help\u002Fbook-online\u002Fclaim-a-waitlist-spot","XpNbCZq5XQtnnkdEkETrMUa4kCnXA7OmxgnZFDQkVuA",{"id":1256,"title":1257,"audience":110,"body":1258,"category":115,"description":1422,"draft":322,"extension":323,"icon":51,"keywords":1423,"meta":1429,"navigation":333,"order":1430,"path":1431,"related":1432,"seo":1433,"stem":1434,"updatedAt":338,"__hash__":1435},"help\u002Fhelp\u002Fbook-online\u002Fgift-cards-online.md","Buy a gift card and check its balance",{"type":133,"value":1259,"toc":1407},[1260,1267,1271,1299,1303,1306,1319,1322,1374,1378,1384,1386,1390,1393,1397,1400,1404],[136,1261,1262,1263,1266],{},"Buy a gift card from the ",[191,1264,1265],{},"Gift cards"," page on the venue's booking site — it's emailed to the recipient with your message. To check a balance, open the card's link or enter its code on the balance page; no sign-in needed.",[140,1268,1270],{"id":1269},"how-do-i-buy-a-gift-card","How do I buy a gift card?",[145,1272,1273,1277,1280,1284,1287,1289,1292,1296],{},[148,1274,1276],{"id":1275},"pick-an-amount","Pick an amount",[136,1278,1279],{},"Choose a preset or enter your own (each venue sets minimum and maximum amounts).",[148,1281,1283],{"id":1282},"add-the-recipient","Add the recipient",[136,1285,1286],{},"Their name and email, an optional personal message, and your own name and email for the receipt.",[148,1288,929],{"id":928},[136,1290,1291],{},"Enter your card on the secure form — the venue never sees your card number.",[148,1293,1295],{"id":1294},"its-delivered-by-email","It's delivered by email",[136,1297,1298],{},"The recipient gets the card with your message, its code, and a balance link.",[140,1300,1302],{"id":1301},"how-do-i-check-a-gift-card-balance","How do I check a gift card balance?",[136,1304,1305],{},"Two ways, neither needing an account:",[763,1307,1308,1313],{},[766,1309,1310,1312],{},[191,1311,1000],{}," that came with the card — it shows the current balance, how much has been used, and each transaction.",[766,1314,1315,1318],{},[191,1316,1317],{},"Enter the code"," on the venue's gift-card balance page if you have the code but not the link.",[136,1320,1321],{},"The balance page also shows the card's status and any expiry date, plus a button to book a visit while there's balance to spend.",[214,1323,1324,1333],{},[217,1325,1326],{},[220,1327,1328,1331],{},[223,1329,1330],{},"Status",[223,1332,534],{},[230,1334,1335,1345,1355,1364],{},[220,1336,1337,1342],{},[235,1338,1339],{},[191,1340,1341],{},"Active",[235,1343,1344],{},"Ready to spend",[220,1346,1347,1352],{},[235,1348,1349],{},[191,1350,1351],{},"Used up",[235,1353,1354],{},"The balance has been fully spent",[220,1356,1357,1361],{},[235,1358,1359],{},[191,1360,1177],{},[235,1362,1363],{},"Past its expiry date",[220,1365,1366,1371],{},[235,1367,1368],{},[191,1369,1370],{},"Voided",[235,1372,1373],{},"Cancelled by the venue",[140,1375,1377],{"id":1376},"how-do-i-spend-it","How do I spend it?",[136,1379,1380,1381,294],{},"Gift cards are redeemed at the venue when you pay — give the code (or show the balance page) at checkout. If you have a client account, cards you hold also appear in your ",[253,1382,1076],{"href":1383},"\u002Fhelp\u002Fportal\u002Fyour-wallet",[140,1385,275],{"id":274},[148,1387,1389],{"id":1388},"can-i-use-a-gift-card-to-pay-online","Can I use a gift card to pay online?",[136,1391,1392],{},"Redemption happens at the venue's checkout, with staff. Mention the card when you pay.",[148,1394,1396],{"id":1395},"the-recipient-didnt-get-the-email-what-now","The recipient didn't get the email — what now?",[136,1398,1399],{},"Check their spam folder first, then contact the venue — they can resend it.",[148,1401,1403],{"id":1402},"can-i-check-a-balance-without-the-link","Can I check a balance without the link?",[136,1405,1406],{},"Yes — the venue's balance page takes just the code printed with the card.",{"title":303,"searchDepth":23,"depth":23,"links":1408},[1409,1415,1416,1417],{"id":1269,"depth":23,"text":1270,"children":1410},[1411,1412,1413,1414],{"id":1275,"depth":33,"text":1276},{"id":1282,"depth":33,"text":1283},{"id":928,"depth":33,"text":929},{"id":1294,"depth":33,"text":1295},{"id":1301,"depth":23,"text":1302},{"id":1376,"depth":23,"text":1377},{"id":274,"depth":23,"text":275,"children":1418},[1419,1420,1421],{"id":1388,"depth":33,"text":1389},{"id":1395,"depth":33,"text":1396},{"id":1402,"depth":33,"text":1403},"Buy a salon or clinic gift card online, check any card's balance instantly with its link or code, and spend it at the venue when you pay your bill.",[1424,1425,1426,1427,1428],"buy gift card salon","check gift card balance","gift card code balance","spa gift card online","use gift card at salon",{},90,"\u002Fhelp\u002Fbook-online\u002Fgift-cards-online",[334,1383],{"title":1257,"description":1422},"help\u002Fbook-online\u002Fgift-cards-online","6L07eC85yRG_fzdbOpkgnIx2yQLcxcGlwyWWAOhGsF4",{"id":1437,"title":1438,"audience":110,"body":1439,"category":115,"description":1588,"draft":322,"extension":323,"icon":1589,"keywords":1590,"meta":1596,"navigation":333,"order":1597,"path":1598,"related":1599,"seo":1600,"stem":1601,"updatedAt":338,"__hash__":1602},"help\u002Fhelp\u002Fbook-online\u002Fbuy-a-membership-or-package.md","Buy a membership or package online",{"type":133,"value":1440,"toc":1574},[1441,1451,1455,1504,1508,1529,1537,1541,1544,1546,1550,1560,1564,1567,1571],[136,1442,1443,1444,465,1447,1450],{},"Open ",[191,1445,1446],{},"Memberships",[191,1448,1449],{},"Packages"," on the venue's booking site, pick a plan, enter your details, accept the terms, and pay — you enter the card yourself, and for a membership that card becomes the one your renewals bill against.",[140,1452,1454],{"id":1453},"whats-the-difference-between-a-membership-and-a-package","What's the difference between a membership and a package?",[214,1456,1457,1469],{},[217,1458,1459],{},[220,1460,1461,1463,1466],{},[223,1462],{},[223,1464,1465],{},"Membership",[223,1467,1468],{},"Package",[230,1470,1471,1482,1493],{},[220,1472,1473,1476,1479],{},[235,1474,1475],{},"Payment",[235,1477,1478],{},"Recurring — monthly, quarterly, or yearly",[235,1480,1481],{},"One-off, paid up front",[220,1483,1484,1487,1490],{},[235,1485,1486],{},"What you get",[235,1488,1489],{},"Sessions each period, or a top-up balance to spend like credit",[235,1491,1492],{},"A set number of sessions, often at a saving",[220,1494,1495,1498,1501],{},[235,1496,1497],{},"Ends",[235,1499,1500],{},"When you cancel (some plans have a minimum commitment)",[235,1502,1503],{},"When sessions run out or the validity window closes",[140,1505,1507],{"id":1506},"how-do-i-buy-one","How do I buy one?",[145,1509,1510,1514,1517,1521,1524,1526],{},[148,1511,1513],{"id":1512},"pick-a-plan","Pick a plan",[136,1515,1516],{},"Each card shows the price, what's included, and — for memberships — the billing interval, any minimum commitment, early-exit fee, and the plan's terms.",[148,1518,1520],{"id":1519},"enter-your-details-and-accept-the-terms","Enter your details and accept the terms",[136,1522,1523],{},"Name, email, phone, and a tick to accept.",[148,1525,929],{"id":928},[136,1527,1528],{},"Enter your card on the secure form — the venue never sees the number. A membership bills its renewals to this card.",[136,1530,1531,1532,1536],{},"Afterwards you can track usage, pause, or cancel from your client account — see ",[253,1533,1535],{"href":1534},"\u002Fhelp\u002Fportal\u002Fyour-membership","Your membership",". Sessions are counted automatically as you visit.",[140,1538,1540],{"id":1539},"how-do-i-claim-a-gifted-membership","How do I claim a gifted membership?",[136,1542,1543],{},"If someone gifts you a membership, you get a private claim link showing the plan, who it's from, and their message. Enter your name and email and claim it — the plan attaches to you, not the buyer.",[140,1545,275],{"id":274},[148,1547,1549],{"id":1548},"when-am-i-billed-next","When am I billed next?",[136,1551,1552,1553,1556,1557,294],{},"Your plan card in ",[253,1554,1555],{"href":1534},"your account"," shows the next charge — date and amount. A plan you've cancelled shows ",[191,1558,1559],{},"Access ends · No charge",[148,1561,1563],{"id":1562},"can-i-cancel-whenever-i-want","Can I cancel whenever I want?",[136,1565,1566],{},"You can cancel from your account at any time; access runs to the end of the paid period. Plans with a minimum commitment or early-exit fee say so on the plan card before you buy.",[148,1568,1570],{"id":1569},"the-claim-link-says-already-claimed-or-cancelled-what-now","The claim link says already claimed or cancelled — what now?",[136,1572,1573],{},"Contact the venue; the page shows their details. Claim links work once.",{"title":303,"searchDepth":23,"depth":23,"links":1575},[1576,1577,1582,1583],{"id":1453,"depth":23,"text":1454},{"id":1506,"depth":23,"text":1507,"children":1578},[1579,1580,1581],{"id":1512,"depth":33,"text":1513},{"id":1519,"depth":33,"text":1520},{"id":928,"depth":33,"text":929},{"id":1539,"depth":23,"text":1540},{"id":274,"depth":23,"text":275,"children":1584},[1585,1586,1587],{"id":1548,"depth":33,"text":1549},{"id":1562,"depth":33,"text":1563},{"id":1569,"depth":33,"text":1570},"Join a recurring membership or buy a session package from your venue's booking site, and claim a membership someone gifted you — step by step.","i-lucide-badge-check",[1591,1592,1593,1594,1595],"buy salon membership online","buy a package of sessions","membership plan spa","claim gifted membership","membership terms commitment",{},100,"\u002Fhelp\u002Fbook-online\u002Fbuy-a-membership-or-package",[1534,1431],{"title":1438,"description":1588},"help\u002Fbook-online\u002Fbuy-a-membership-or-package","1yptKT-pCMWUO_wcOziGvT8RyYNTMSuIR2En88jK2Ss",{"id":1604,"title":1605,"audience":110,"body":1606,"category":115,"description":1691,"draft":322,"extension":323,"icon":1692,"keywords":1693,"meta":1699,"navigation":333,"order":1700,"path":1701,"related":1702,"seo":1703,"stem":1704,"updatedAt":338,"__hash__":1705},"help\u002Fhelp\u002Fbook-online\u002Fshop-products-online.md","Shop products from your salon online",{"type":133,"value":1607,"toc":1678},[1608,1615,1619,1655,1657,1661,1664,1668,1671,1675],[136,1609,1610,1611,1614],{},"Open the ",[191,1612,1613],{},"Shop"," on the venue's booking site, add products to your bag, choose pickup or shipping at checkout, and pay by card on the secure form. You get an order confirmation by email.",[140,1616,1618],{"id":1617},"how-do-i-order","How do I order?",[145,1620,1621,1625,1628,1632,1643,1647,1650,1652],{},[148,1622,1624],{"id":1623},"browse-and-fill-your-bag","Browse and fill your bag",[136,1626,1627],{},"Filter by category, open a product for details, and pick a variant (size, shade) where offered. Some venues also sell sets — several products together at a combined price. Out-of-stock variants can't be added.",[148,1629,1631],{"id":1630},"check-out-and-choose-how-youll-get-it","Check out and choose how you'll get it",[136,1633,1634,1635,1638,1639,1642],{},"Depending on the venue: ",[191,1636,1637],{},"pickup"," at the venue, ",[191,1640,1641],{},"shipping"," to your address, or — where offered — reserving items to collect at an upcoming appointment. Shipping asks for your address, and any shipping cost is added to the total shown before you pay.",[148,1644,1646],{"id":1645},"enter-your-details-and-pay","Enter your details and pay",[136,1648,1649],{},"Name and email, then your card on the secure payment form. As everywhere else, you type the card yourself — the venue never sees the number.",[148,1651,198],{"id":197},[136,1653,1654],{},"Your order confirmation arrives by email. The venue prepares the order and contacts you when it's ready for pickup or on its way.",[140,1656,275],{"id":274},[148,1658,1660],{"id":1659},"when-do-i-pay-for-a-pickup-order","When do I pay for a pickup order?",[136,1662,1663],{},"At checkout, when you place the order — pickup just means no shipping cost and you collect it.",[148,1665,1667],{"id":1666},"can-i-return-a-product","Can I return a product?",[136,1669,1670],{},"Returns and exchanges are the venue's own policy — contact them directly with your order confirmation.",[148,1672,1674],{"id":1673},"why-is-the-shop-missing-from-the-site","Why is the shop missing from the site?",[136,1676,1677],{},"Not every venue sells online. If there's no Shop tab, they don't — ask in person.",{"title":303,"searchDepth":23,"depth":23,"links":1679},[1680,1686],{"id":1617,"depth":23,"text":1618,"children":1681},[1682,1683,1684,1685],{"id":1623,"depth":33,"text":1624},{"id":1630,"depth":33,"text":1631},{"id":1645,"depth":33,"text":1646},{"id":197,"depth":33,"text":198},{"id":274,"depth":23,"text":275,"children":1687},[1688,1689,1690],{"id":1659,"depth":33,"text":1660},{"id":1666,"depth":33,"text":1667},{"id":1673,"depth":33,"text":1674},"Buy retail products from your venue's online shop — browse, fill your bag, choose pickup or shipping, and pay securely by card from your phone.","i-lucide-shopping-bag",[1694,1695,1696,1697,1698],"buy salon products online","salon online shop","skincare pickup order","ship salon products","order products from my spa",{},110,"\u002Fhelp\u002Fbook-online\u002Fshop-products-online",[334,980],{"title":1605,"description":1691},"help\u002Fbook-online\u002Fshop-products-online","XieZyy5iBCWwBRd6q7MqRjPSU4YkDxFyCx7ftTF7Fb0",{"id":1707,"title":1708,"audience":110,"body":1709,"category":115,"description":1794,"draft":322,"extension":323,"icon":1795,"keywords":1796,"meta":1802,"navigation":333,"order":1803,"path":1804,"related":1805,"seo":1806,"stem":1807,"updatedAt":338,"__hash__":1808},"help\u002Fhelp\u002Fbook-online\u002Faccept-a-quote.md","How do I accept a price estimate?",{"type":133,"value":1710,"toc":1781},[1711,1714,1718,1724,1727,1731,1758,1760,1764,1767,1771,1774,1778],[136,1712,1713],{},"Open the estimate link, pick the option you want (if there's more than one), and tap the book button — you're taken into the venue's booking flow with those services already chosen, so you just pick a time and confirm.",[140,1715,1717],{"id":1716},"what-does-the-estimate-show","What does the estimate show?",[136,1719,1720,1721,294],{},"A page in the venue's branding with each service's price and duration, any discount, service charge, and tax, the total — and the date the estimate is ",[191,1722,1723],{},"valid through",[136,1725,1726],{},"Some estimates offer alternatives — say, a lighter and a fuller treatment plan. Each option is a card with its own breakdown; tap the one you want (only one can be selected).",[140,1728,1730],{"id":1729},"how-do-i-accept-it","How do I accept it?",[145,1732,1733,1737,1740,1744,1747,1751],{},[148,1734,1736],{"id":1735},"choose-your-option","Choose your option",[136,1738,1739],{},"Skip this if there's only one.",[148,1741,1743],{"id":1742},"tap-the-book-button","Tap the book button",[136,1745,1746],{},"The booking flow opens with the estimate's services already in place.",[148,1748,1750],{"id":1749},"pick-a-time-and-confirm","Pick a time and confirm",[136,1752,1753,1754,1757],{},"The same as any ",[253,1755,1756],{"href":334},"online booking",", including any deposit the venue requires. Once booked, the estimate page shows which option you went with.",[140,1759,275],{"id":274},[148,1761,1763],{"id":1762},"the-estimate-has-expired-are-the-prices-still-good","The estimate has expired — are the prices still good?",[136,1765,1766],{},"Not necessarily. Prices aren't promised beyond the valid-through date — ask the venue for a fresh estimate; their details are on the page.",[148,1768,1770],{"id":1769},"can-i-book-part-of-an-estimate","Can I book part of an estimate?",[136,1772,1773],{},"An option books as a whole. If you want a different mix, ask the venue to send a revised estimate.",[148,1775,1777],{"id":1776},"does-accepting-commit-me-to-pay","Does accepting commit me to pay?",[136,1779,1780],{},"Accepting means booking, so the venue's normal booking and cancellation terms apply from there — shown to you during the booking flow.",{"title":303,"searchDepth":23,"depth":23,"links":1782},[1783,1784,1789],{"id":1716,"depth":23,"text":1717},{"id":1729,"depth":23,"text":1730,"children":1785},[1786,1787,1788],{"id":1735,"depth":33,"text":1736},{"id":1742,"depth":33,"text":1743},{"id":1749,"depth":33,"text":1750},{"id":274,"depth":23,"text":275,"children":1790},[1791,1792,1793],{"id":1762,"depth":33,"text":1763},{"id":1769,"depth":33,"text":1770},{"id":1776,"depth":33,"text":1777},"Open the estimate link your salon or clinic sent, compare the treatment options, and book the one you want before the valid-through date passes.","i-lucide-file-text",[1797,1798,1799,1800,1801],"accept a quote salon","price estimate link","treatment quote online","book from an estimate","quote expired",{},120,"\u002Fhelp\u002Fbook-online\u002Faccept-a-quote",[334],{"title":1708,"description":1794},"help\u002Fbook-online\u002Faccept-a-quote","9MY_awREhT5K5skH5G8Fp9HIHRwfEs8W76Vm-85pDFE",{"id":1810,"title":1811,"audience":110,"body":1812,"category":115,"description":1914,"draft":322,"extension":323,"icon":1915,"keywords":1916,"meta":1922,"navigation":333,"order":1923,"path":1924,"related":1925,"seo":1926,"stem":1927,"updatedAt":338,"__hash__":1928},"help\u002Fhelp\u002Fbook-online\u002Ftip-or-review-after-your-visit.md","Leave a tip or a review after your visit",{"type":133,"value":1813,"toc":1901},[1814,1817,1821,1824,1844,1847,1851,1872,1877,1880,1882,1884,1887,1891,1894,1898],[136,1815,1816],{},"After a visit you may get a tip link, a review link, or both. Tipping is entirely optional — nothing is pre-selected and \"No thanks\" is one tap. A review is a star rating, a would-you-recommend question, and an optional comment, submitted once.",[140,1818,1820],{"id":1819},"how-does-the-tip-link-work","How does the tip link work?",[136,1822,1823],{},"The page shows your visit — who looked after you and the total — with suggested amounts based on it. Three things are true by design:",[763,1825,1826,1832,1838],{},[766,1827,1828,1831],{},[191,1829,1830],{},"Nothing is pre-selected."," The default is zero.",[766,1833,1834,1837],{},[191,1835,1836],{},"Presets are suggestions."," Tap one, or type any amount of your own.",[766,1839,1840,1843],{},[191,1841,1842],{},"\"No thanks\" is one tap."," Declining is a first-class choice.",[136,1845,1846],{},"If you tip, you enter your card on the secure form — the venue never sees your card number. Already tipped, at the venue or through the link before? The page shows that instead of asking again.",[140,1848,1850],{"id":1849},"how-does-the-review-link-work","How does the review link work?",[145,1852,1853,1857,1860,1864,1867,1869],{},[148,1854,1856],{"id":1855},"rate-your-visit","Rate your visit",[136,1858,1859],{},"Tap a star rating and answer whether you'd recommend the venue.",[148,1861,1863],{"id":1862},"add-a-comment-if-you-like","Add a comment if you like",[136,1865,1866],{},"It's optional.",[148,1868,671],{"id":670},[136,1870,1871],{},"Your review goes to the venue.",[267,1873,1874],{},[136,1875,1876],{},"Once submitted, a review can't be edited or resubmitted from the link — it's one and done.",[136,1878,1879],{},"If you rate the visit highly, the page may invite you to share your review on Google, Yelp, or Facebook — entirely optional, on the platform's own site.",[140,1881,275],{"id":274},[148,1883,952],{"id":951},[136,1885,1886],{},"No. The page is built so that not tipping is as easy as tipping.",[148,1888,1890],{"id":1889},"can-i-change-my-review-later","Can I change my review later?",[136,1892,1893],{},"Not from the link. If something important changed, contact the venue directly.",[148,1895,1897],{"id":1896},"the-review-link-says-invalid-or-expired-why","The review link says invalid or expired — why?",[136,1899,1900],{},"It was already used or timed out. Nothing to fix on your end.",{"title":303,"searchDepth":23,"depth":23,"links":1902},[1903,1904,1909],{"id":1819,"depth":23,"text":1820},{"id":1849,"depth":23,"text":1850,"children":1905},[1906,1907,1908],{"id":1855,"depth":33,"text":1856},{"id":1862,"depth":33,"text":1863},{"id":670,"depth":33,"text":671},{"id":274,"depth":23,"text":275,"children":1910},[1911,1912,1913],{"id":951,"depth":33,"text":952},{"id":1889,"depth":33,"text":1890},{"id":1896,"depth":33,"text":1897},"The two follow-up links your salon may send after a visit — tipping is always optional with nothing pre-selected, and reviews are one-time only.","i-lucide-star",[1917,1918,1919,1920,1921],"tip after appointment link","do i have to tip","leave a review salon","edit my review","star rating link",{},130,"\u002Fhelp\u002Fbook-online\u002Ftip-or-review-after-your-visit",[978,980],{"title":1811,"description":1914},"help\u002Fbook-online\u002Ftip-or-review-after-your-visit","RxfSZaqo3NfTp4CDWki2BhldXV4Sm51xSooum5zwCiA",{"id":1930,"title":1931,"audience":110,"body":1932,"category":115,"description":2032,"draft":322,"extension":323,"icon":2033,"keywords":2034,"meta":2040,"navigation":333,"order":2041,"path":980,"related":2042,"seo":2043,"stem":2044,"updatedAt":338,"__hash__":2045},"help\u002Fhelp\u002Fbook-online\u002Ffind-your-receipt.md","Where do I find my receipt?",{"type":133,"value":1933,"toc":2018},[1934,1944,1948,1951,1955,1978,1982,1992,1994,1998,2001,2005,2011,2015],[136,1935,1610,1936,1939,1940,1943],{},[191,1937,1938],{},"view this receipt online"," link in the email your venue sent after you paid — it shows your itemised copy with no sign-in needed. Tap ",[191,1941,1942],{},"Print"," to print it or save it as a PDF.",[140,1945,1947],{"id":1946},"whats-on-my-receipt","What's on my receipt?",[136,1949,1950],{},"Every item, discounts, tax, tip, the total, and how it was paid — the venue's name and address at the top, so it works for expenses or insurance claims.",[140,1952,1954],{"id":1953},"how-do-i-save-it-as-a-pdf","How do I save it as a PDF?",[145,1956,1957,1961,1964,1968,1971,1975],{},[148,1958,1960],{"id":1959},"open-the-receipt-link","Open the receipt link",[136,1962,1963],{},"From the email — no sign-in needed.",[148,1965,1967],{"id":1966},"tap-print","Tap Print",[136,1969,1970],{},"Your device's print screen opens.",[148,1972,1974],{"id":1973},"choose-save-as-pdf","Choose Save as PDF",[136,1976,1977],{},"On most phones and computers it's an option on that same print screen.",[140,1979,1981],{"id":1980},"where-are-all-my-past-receipts","Where are all my past receipts?",[136,1983,1984,1985,1988,1989,294],{},"If your venue offers a client account, sign in and open ",[191,1986,1987],{},"Purchases"," — every receipt from your visits is listed, each openable and printable. See ",[253,1990,1991],{"href":1383},"Your wallet",[140,1993,275],{"id":274},[148,1995,1997],{"id":1996},"the-link-says-receipt-not-found-why","The link says receipt not found — why?",[136,1999,2000],{},"The link may be mistyped (they're long — open it directly rather than retyping) or no longer valid. Ask the venue to resend it; it takes them a moment.",[148,2002,2004],{"id":2003},"i-never-got-a-receipt-email-can-i-still-get-one","I never got a receipt email — can I still get one?",[136,2006,2007,2008,2010],{},"Yes — ask the venue to send or resend it, or find it under ",[191,2009,1987],{}," if you have an account.",[148,2012,2014],{"id":2013},"is-my-receipt-private","Is my receipt private?",[136,2016,2017],{},"Anyone with the link can open it, so treat the link like the receipt itself.",{"title":303,"searchDepth":23,"depth":23,"links":2019},[2020,2021,2026,2027],{"id":1946,"depth":23,"text":1947},{"id":1953,"depth":23,"text":1954,"children":2022},[2023,2024,2025],{"id":1959,"depth":33,"text":1960},{"id":1966,"depth":33,"text":1967},{"id":1973,"depth":33,"text":1974},{"id":1980,"depth":23,"text":1981},{"id":274,"depth":23,"text":275,"children":2028},[2029,2030,2031],{"id":1996,"depth":33,"text":1997},{"id":2003,"depth":33,"text":2004},{"id":2013,"depth":33,"text":2014},"Open the receipt link from your email to see your itemised copy, print it or save it as a PDF, and find every past receipt in your online account.","i-lucide-receipt",[2035,2036,2037,2038,2039],"find my salon receipt","receipt link email","save receipt as pdf","itemised receipt salon","past receipts online",{},140,[1383,978],{"title":1931,"description":2032},"help\u002Fbook-online\u002Ffind-your-receipt","j9AwwpVzZD50Yj6m91Uf6Op_Ch03ohE-L4SZfA0FWzg",{"id":2047,"title":2048,"audience":110,"body":2049,"category":115,"description":2170,"draft":322,"extension":323,"icon":2171,"keywords":2172,"meta":2178,"navigation":333,"order":2179,"path":2180,"related":2181,"seo":2183,"stem":2184,"updatedAt":338,"__hash__":2185},"help\u002Fhelp\u002Fbook-online\u002Funsubscribe-from-marketing.md","How do I unsubscribe from marketing emails?",{"type":133,"value":2050,"toc":2161},[2051,2057,2061,2098,2101,2106,2110,2138,2140,2144,2147,2151,2154,2158],[136,2052,518,2053,2056],{},[191,2054,2055],{},"unsubscribe"," in the footer of any marketing email, then tap the confirmation button on the page that opens — you're unsubscribed from that venue's marketing. Booking emails like confirmations and reminders still arrive.",[140,2058,2060],{"id":2059},"what-stops-and-what-doesnt","What stops, and what doesn't?",[214,2062,2063,2073],{},[217,2064,2065],{},[220,2066,2067,2070],{},[223,2068,2069],{},"Email type",[223,2071,2072],{},"After unsubscribing",[230,2074,2075,2083,2091],{},[220,2076,2077,2080],{},[235,2078,2079],{},"Promotions, newsletters, campaigns",[235,2081,2082],{},"Stops",[220,2084,2085,2088],{},[235,2086,2087],{},"Booking confirmations and reminders",[235,2089,2090],{},"Still arrives",[220,2092,2093,2096],{},[235,2094,2095],{},"Receipts and forms",[235,2097,2090],{},[136,2099,2100],{},"The emails your bookings need aren't marketing, so they keep coming. Unsubscribing also applies only to the venue that sent the email — if you visit several businesses, each has its own list.",[676,2102,2103],{},[136,2104,2105],{},"The extra confirmation tap is deliberate: it stops email scanners that follow links from unsubscribing you by accident.",[140,2107,2109],{"id":2108},"how-do-i-change-my-mind-or-stop-texts-too","How do I change my mind, or stop texts too?",[763,2111,2112,2122,2132],{},[766,2113,2114,2117,2118,2121],{},[191,2115,2116],{},"Client account:"," sign in and open ",[191,2119,2120],{},"Account"," — email updates and SMS reminders are toggles you can flip any time.",[766,2123,2124,2127,2128,2131],{},[191,2125,2126],{},"Text messages:"," reply ",[191,2129,2130],{},"STOP"," to the message itself.",[766,2133,2134,2137],{},[191,2135,2136],{},"No account:"," just ask the venue to update your preferences.",[140,2139,275],{"id":274},[148,2141,2143],{"id":2142},"why-am-i-still-getting-appointment-emails","Why am I still getting appointment emails?",[136,2145,2146],{},"Because they're about your bookings, not advertising — confirmations, reminders, and receipts always send. To stop those, you'd need to stop booking or ask the venue directly.",[148,2148,2150],{"id":2149},"does-unsubscribing-affect-my-appointments","Does unsubscribing affect my appointments?",[136,2152,2153],{},"No. Your bookings, account, and everything else are untouched.",[148,2155,2157],{"id":2156},"i-unsubscribed-but-got-another-promotion-what-should-i-do","I unsubscribed but got another promotion — what should I do?",[136,2159,2160],{},"Campaigns already queued may arrive shortly after. If marketing keeps coming beyond that, contact the venue — they can check your preference on your record.",{"title":303,"searchDepth":23,"depth":23,"links":2162},[2163,2164,2165],{"id":2059,"depth":23,"text":2060},{"id":2108,"depth":23,"text":2109},{"id":274,"depth":23,"text":275,"children":2166},[2167,2168,2169],{"id":2142,"depth":33,"text":2143},{"id":2149,"depth":33,"text":2150},{"id":2156,"depth":33,"text":2157},"Stop a salon's marketing emails with the unsubscribe link — exactly what stops, what you'll still receive, and how to change your mind later on.","i-lucide-mail-x",[2173,2174,2175,2176,2177],"unsubscribe salon emails","stop marketing emails","stop promotional texts","opt out of salon newsletter","still getting emails after unsubscribing",{},150,"\u002Fhelp\u002Fbook-online\u002Funsubscribe-from-marketing",[2182],"\u002Fhelp\u002Fportal\u002Fyour-account",{"title":2048,"description":2170},"help\u002Fbook-online\u002Funsubscribe-from-marketing","VAEY58TDshDpUUsUpduzTo17OOhIWQxwjliQ4JXWB-g",[],1790218954965]