[{"data":1,"prerenderedAt":648},["ShallowReactive",2],{"help:\u002Fhelp\u002Fbook-online\u002Fadd-or-update-your-card":3,"help-all-categories":186,"help-cat-articles:\u002Fhelp\u002Fbook-online\u002Fadd-or-update-your-card":306,"help-related:\u002Fhelp\u002Fbook-online\u002Fadd-or-update-your-card":307},{"id":4,"title":5,"audience":6,"body":7,"category":165,"description":166,"draft":167,"extension":168,"icon":169,"keywords":170,"meta":176,"navigation":177,"order":178,"path":179,"related":180,"seo":182,"stem":183,"updatedAt":184,"__hash__":185},"help\u002Fhelp\u002Fbook-online\u002Fadd-or-update-your-card.md","Why do I need to enter my card?","client",{"type":8,"value":9,"toc":148},"minimark",[10,14,19,44,48,51,95,106,110,123,127,131,134,138,141,145],[11,12,13],"p",{},"Some venues ask for a card on file before confirming a booking — usually as security against no-shows, not to charge you now. Instead of taking your number over the phone, they send a secure link where you enter the card yourself; the venue never sees the number.",[15,16,18],"h2",{"id":17},"how-does-the-card-link-work","How does the card link work?",[20,21,22,27,30,34,37,41],"steps",{},[23,24,26],"h3",{"id":25},"open-the-link","Open the link",[11,28,29],{},"It's addressed to you, shows the venue's name, and needs no password or account.",[23,31,33],{"id":32},"enter-your-card","Enter your card",[11,35,36],{},"The form is provided by the payment processor (Stripe). Your number goes directly to them — staff have no screen where they could type it for you. That's deliberate.",[23,38,40],{"id":39},"done","Done",[11,42,43],{},"The page confirms your card is saved. The venue sees only the card brand, last four digits, and expiry.",[15,45,47],{"id":46},"what-can-the-saved-card-be-charged-for","What can the saved card be charged for?",[11,49,50],{},"Only what the venue disclosed to you:",[52,53,54,67],"table",{},[55,56,57],"thead",{},[58,59,60,64],"tr",{},[61,62,63],"th",{},"Charge",[61,65,66],{},"When it can happen",[68,69,70,79,87],"tbody",{},[58,71,72,76],{},[73,74,75],"td",{},"Late-cancellation or no-show fee",[73,77,78],{},"Under the policy shown when you booked",[58,80,81,84],{},[73,82,83],{},"Deposit",[73,85,86],{},"If one was part of confirming your booking",[58,88,89,92],{},[73,90,91],{},"Membership renewal",[73,93,94],{},"If you signed up for a recurring plan",[96,97,98],"warning",{},[11,99,100,101,105],{},"Those terms appear on the booking screen ",[102,103,104],"strong",{},"before"," you confirm — that's the moment to read them and ask questions.",[15,107,109],{"id":108},"how-do-i-remove-or-change-the-card-later","How do I remove or change the card later?",[11,111,112,113,116,117,122],{},"If the venue offers a client account, sign in and open ",[102,114,115],{},"Wallet"," to see, add, or remove saved cards — a removed card is detached at the payment processor and can't be charged again. See ",[118,119,121],"a",{"href":120},"\u002Fhelp\u002Fportal\u002Fsaved-cards-and-payment-security","Saved cards and payment security",". No account? Ask the venue to send a fresh card link.",[15,124,126],{"id":125},"common-questions","Common questions",[23,128,130],{"id":129},"can-i-just-read-my-card-number-over-the-phone-instead","Can I just read my card number over the phone instead?",[11,132,133],{},"Not through this software — staff have nowhere to enter it. The link is the only path, and it's the safer one.",[23,135,137],{"id":136},"will-i-be-charged-when-i-save-my-card","Will I be charged when I save my card?",[11,139,140],{},"No. Saving a card stores it; charges only happen under the disclosed terms above. If a deposit is due, that's shown as a payment, not a card save.",[23,142,144],{"id":143},"the-link-says-expired-or-already-used-now-what","The link says expired or already used — now what?",[11,146,147],{},"Card links are single-purpose. Ask the venue for a new one.",{"title":149,"searchDepth":150,"depth":150,"links":151},"",2,[152,158,159,160],{"id":17,"depth":150,"text":18,"children":153},[154,156,157],{"id":25,"depth":155,"text":26},3,{"id":32,"depth":155,"text":33},{"id":39,"depth":155,"text":40},{"id":46,"depth":150,"text":47},{"id":108,"depth":150,"text":109},{"id":125,"depth":150,"text":126,"children":161},[162,163,164],{"id":129,"depth":155,"text":130},{"id":136,"depth":155,"text":137},{"id":143,"depth":155,"text":144},"book-online","What the card-on-file request from your salon means, why staff can never type your number for you, and what a saved card can be charged for.",false,"md","i-lucide-shield-check",[171,172,173,174,175],"salon asking for my card","card on file to book","is saving my card safe","card request link","no-show fee card",{},true,70,"\u002Fhelp\u002Fbook-online\u002Fadd-or-update-your-card",[181,120],"\u002Fhelp\u002Fbook-online\u002Fmanage-your-booking",{"title":5,"description":166},"help\u002Fbook-online\u002Fadd-or-update-your-card","2026-08-14","1RRv_zJjFLokeaOY--_GJZBnmLKnAcSSFg9xOMWgEEo",[187,199,208,217,227,237,247,257,267,277,287,296],{"id":188,"title":189,"audience":190,"description":191,"extension":192,"icon":193,"meta":194,"order":195,"slug":196,"stem":197,"__hash__":198},"helpCategories\u002Fhelp\u002Fcategories\u002Fgetting-started.yml","Getting started","clinic","Set up your workspace, learn the layout, and run your first day.","yml","i-lucide-compass",{},1,"getting-started","help\u002Fcategories\u002Fgetting-started","lTnfg_2tKvxQ9QanJ9XY3shoBHrJNWNfnxhcYaaKKPI",{"id":200,"title":201,"audience":190,"description":202,"extension":192,"icon":203,"meta":204,"order":150,"slug":205,"stem":206,"__hash__":207},"helpCategories\u002Fhelp\u002Fcategories\u002Fcalendar.yml","Calendar & booking","Book, move, and cancel appointments. Block time, work the waitlist, and read the grid at a glance.","i-lucide-calendar",{},"calendar","help\u002Fcategories\u002Fcalendar","s5UMHzRIeTUFi7mdsOyuSluzJBp79U9WTsTpOtbaW-E",{"id":209,"title":210,"audience":190,"description":211,"extension":192,"icon":212,"meta":213,"order":155,"slug":214,"stem":215,"__hash__":216},"helpCategories\u002Fhelp\u002Fcategories\u002Fcheckout.yml","Checkout & payments","Ring up a sale, take tips, handle deposits and fees, issue refunds, and close the drawer.","i-lucide-credit-card",{},"checkout","help\u002Fcategories\u002Fcheckout","4PQPgJd7Z25g0SvtoqqdMlnzk3DlcJpaZhNAiNiYVW0",{"id":218,"title":219,"audience":190,"description":220,"extension":192,"icon":221,"meta":222,"order":223,"slug":224,"stem":225,"__hash__":226},"helpCategories\u002Fhelp\u002Fcategories\u002Fclients.yml","Clients & forms","Add and find clients, read a client profile, and send forms and consents.","i-lucide-users",{},4,"clients","help\u002Fcategories\u002Fclients","u-tqzEJo2gR_wJ7x7y-EMIF3L4TP9EuBWlamwgwCC0I",{"id":228,"title":229,"audience":190,"description":230,"extension":192,"icon":231,"meta":232,"order":233,"slug":234,"stem":235,"__hash__":236},"helpCategories\u002Fhelp\u002Fcategories\u002Fretail.yml","Memberships, packages & gift cards","The things clients buy once and spend down over time, and how each one behaves at checkout.","i-lucide-gift",{},5,"retail","help\u002Fcategories\u002Fretail","wVVr_rc_P9p2RZWwy0XKsNB9fQ7XtQxxIz4qnixkGkg",{"id":238,"title":239,"audience":190,"description":240,"extension":192,"icon":241,"meta":242,"order":243,"slug":244,"stem":245,"__hash__":246},"helpCategories\u002Fhelp\u002Fcategories\u002Foperations.yml","Operations","The internal side of the business, covering your written playbook, task boards, venue incidents, and the policies everyone signs.","i-lucide-briefcase",{},6,"operations","help\u002Fcategories\u002Foperations","kSPRTYYbOW5LBNuaYXGv0C4IE7BqS2n-OkCSI97f-cM",{"id":248,"title":249,"audience":190,"description":250,"extension":192,"icon":251,"meta":252,"order":253,"slug":254,"stem":255,"__hash__":256},"helpCategories\u002Fhelp\u002Fcategories\u002Fteam.yml","Team & scheduling","Working hours, the weekly roster, clock-in, timesheets, and time off.","i-lucide-id-card",{},7,"team","help\u002Fcategories\u002Fteam","1cMbCRwUmewb4t_DwUJ7jJUjntx-odU8jRDgBredsPs",{"id":258,"title":259,"audience":190,"description":260,"extension":192,"icon":261,"meta":262,"order":263,"slug":264,"stem":265,"__hash__":266},"helpCategories\u002Fhelp\u002Fcategories\u002Fgrowth.yml","Reports & growth","Read the numbers, export them, and find the report you actually need.","i-lucide-trending-up",{},8,"growth","help\u002Fcategories\u002Fgrowth","3XyCU-DkoYi7xSPz0tDRohlYkNBUS0YsLo-insknI8o",{"id":268,"title":269,"audience":190,"description":270,"extension":192,"icon":271,"meta":272,"order":273,"slug":274,"stem":275,"__hash__":276},"helpCategories\u002Fhelp\u002Fcategories\u002Fsettings.yml","Settings & admin","Services and pricing, who can see what, and moving your data in from another system.","i-lucide-settings",{},9,"settings","help\u002Fcategories\u002Fsettings","rdLQHp7tfAu5iySbsypfXu1kOuujDAuLVk6yGidNvtQ",{"id":278,"title":279,"audience":190,"description":280,"extension":192,"icon":281,"meta":282,"order":283,"slug":284,"stem":285,"__hash__":286},"helpCategories\u002Fhelp\u002Fcategories\u002Faccount.yml","Your login and profile","Your own login, password, two-factor security, profile, and language.","i-lucide-user-circle",{},10,"account","help\u002Fcategories\u002Faccount","8JZPH_8Q-lnEEFgysE9gCwyd1pzUe2hfAebATuQ5Pog",{"id":288,"title":289,"audience":6,"description":290,"extension":192,"icon":291,"meta":292,"order":293,"slug":165,"stem":294,"__hash__":295},"helpCategories\u002Fhelp\u002Fcategories\u002Fbook-online.yml","Book online","Booking, paying, and managing your visit from your venue's booking page and the private links they send you.","i-lucide-globe",{},20,"help\u002Fcategories\u002Fbook-online","dUBIoELt-ci1vqbw_VX1VA6PGJV8V-9x4ZmpAk1aXXE",{"id":297,"title":298,"audience":6,"description":299,"extension":192,"icon":300,"meta":301,"order":302,"slug":303,"stem":304,"__hash__":305},"helpCategories\u002Fhelp\u002Fcategories\u002Fportal.yml","Your account and visits","Booking from your account, managing your visits, and using your wallet, memberships and rewards.","i-lucide-user-round",{},21,"portal","help\u002Fcategories\u002Fportal","D8_zQhv9hO2b9PYDADw-ebh1yZUuC0UcBt3DDZbMAH4",[],[308,489],{"id":309,"title":310,"audience":6,"body":311,"category":165,"description":473,"draft":167,"extension":168,"icon":474,"keywords":475,"meta":482,"navigation":177,"order":483,"path":181,"related":484,"seo":486,"stem":487,"updatedAt":184,"__hash__":488},"help\u002Fhelp\u002Fbook-online\u002Fmanage-your-booking.md","Reschedule or cancel your appointment from the link",{"type":8,"value":312,"toc":459},[313,324,330,334,361,366,370,377,423,426,430,436,438,442,445,449,452,456],[11,314,315,316,319,320,323],{},"Open the private link in your booking confirmation (email or text): it shows your appointment and lets you ",[102,317,318],{},"reschedule"," or ",[102,321,322],{},"cancel"," without signing in. If cancelling now would cost you money, the exact amount is shown before you confirm.",[11,325,326,329],{},[102,327,328],{},"Before you start:"," you'll need the link from your confirmation. Lost it? Ask the venue to resend it.",[15,331,333],{"id":332},"how-do-i-reschedule","How do I reschedule?",[20,335,336,340,347,351,354,358],{},[23,337,339],{"id":338},"tap-reschedule","Tap Reschedule",[11,341,342,343,346],{},"A day strip and that day's open times appear. Nothing today? ",[102,344,345],{},"Find next available"," jumps to the first day with openings.",[23,348,350],{"id":349},"tap-a-time","Tap a time",[11,352,353],{},"The time is only selected — nothing moves yet, so a stray tap can't reschedule you.",[23,355,357],{"id":356},"confirm","Confirm",[11,359,360],{},"You see the new day and time — and, if the price would change, the new price — before you commit. Confirm, and your booking moves; it isn't cancelled and rebooked.",[96,362,363],{},[11,364,365],{},"If your service is priced by time of day, a re-price is disclosed before you confirm. A pricier time adds the difference to what you owe at your visit — nothing is charged at that moment. A cheaper time reduces it.",[15,367,369],{"id":368},"what-happens-when-i-cancel","What happens when I cancel?",[11,371,372,373,376],{},"Tap ",[102,374,375],{},"Cancel booking",". Before you confirm, the page tells you exactly what cancelling now means for you:",[52,378,379,389],{},[55,380,381],{},[58,382,383,386],{},[61,384,385],{},"You might see",[61,387,388],{},"Meaning",[68,390,391,399,407,415],{},[58,392,393,396],{},[73,394,395],{},"A deposit forfeited",[73,397,398],{},"The deposit you paid is kept",[58,400,401,404],{},[73,402,403],{},"A fee charged",[73,405,406],{},"The amount that goes to your card on file",[58,408,409,412],{},[73,410,411],{},"A deposit refunded",[73,413,414],{},"Cancelling in time returns your deposit",[58,416,417,420],{},[73,418,419],{},"No money line at all",[73,421,422],{},"Cancelling costs you nothing",[11,424,425],{},"Every business sets its own policy — this screen shows yours. Cancelling can't be undone.",[15,427,429],{"id":428},"what-does-secure-your-booking-mean","What does \"secure your booking\" mean?",[11,431,432,433,435],{},"If the venue requires a card on file or a deposit and your booking isn't secured yet, the page prompts you. You enter the card yourself on the secure form — the venue never sees the number. See ",[118,434,5],{"href":179},".",[15,437,126],{"id":125},[23,439,441],{"id":440},"why-cant-i-cancel-or-reschedule-online-anymore","Why can't I cancel or reschedule online anymore?",[11,443,444],{},"You're inside the venue's cutoff window — a set number of hours before the visit when online changes close. The page shows their phone number; call them.",[23,446,448],{"id":447},"is-my-booking-link-safe-to-share","Is my booking link safe to share?",[11,450,451],{},"No — it needs no password, so anyone who opens it can reschedule or cancel as you. Keep it to yourself.",[23,453,455],{"id":454},"i-rescheduled-but-the-time-was-taken-what-happened","I rescheduled but the time was taken — what happened?",[11,457,458],{},"Someone booked that slot between the page loading and your tap. The times reload; pick another.",{"title":149,"searchDepth":150,"depth":150,"links":460},[461,466,467,468],{"id":332,"depth":150,"text":333,"children":462},[463,464,465],{"id":338,"depth":155,"text":339},{"id":349,"depth":155,"text":350},{"id":356,"depth":155,"text":357},{"id":368,"depth":150,"text":369},{"id":428,"depth":150,"text":429},{"id":125,"depth":150,"text":126,"children":469},[470,471,472],{"id":440,"depth":155,"text":441},{"id":447,"depth":155,"text":448},{"id":454,"depth":155,"text":455},"Use the private link in your booking confirmation to reschedule, cancel, or secure your appointment — with any fee shown before you confirm.","i-lucide-calendar-cog",[476,477,478,479,480,481],"reschedule my appointment online","cancel my booking","change my appointment time","booking confirmation link","cancellation fee appointment","manage my booking",{},30,[485,179],"\u002Fhelp\u002Fbook-online\u002Fbook-an-appointment-online",{"title":310,"description":473},"help\u002Fbook-online\u002Fmanage-your-booking","G8_hqyKcnJNvWv6XSBtdZDAhAUl-fZmi5ba8P7JFugA",{"id":490,"title":491,"audience":6,"body":492,"category":303,"description":634,"draft":167,"extension":168,"icon":169,"keywords":635,"meta":641,"navigation":177,"order":642,"path":120,"related":643,"seo":645,"stem":646,"updatedAt":184,"__hash__":647},"help\u002Fhelp\u002Fportal\u002Fsaved-cards-and-payment-security.md","How your card details are kept safe",{"type":8,"value":493,"toc":624},[494,497,501,504,551,554,558,561,569,573,579,601,603,607,610,614,617,621],[11,495,496],{},"You always enter your own card, on a secure form provided by the payment processor — staff at your venue have no screen where they could type in or read back your card number. The venue only ever sees the card brand, last four digits, and expiry.",[15,498,500],{"id":499},"who-can-see-my-card-number","Who can see my card number?",[11,502,503],{},"Only the payment processor (Stripe). Whenever a card is needed, you enter it yourself:",[52,505,506,516],{},[55,507,508],{},[58,509,510,513],{},[61,511,512],{},"Where",[61,514,515],{},"When",[68,517,518,526,541],{},[58,519,520,523],{},[73,521,522],{},"The payment step of online booking",[73,524,525],{},"A deposit or card-on-file is required to confirm",[58,527,528,538],{},[73,529,530,531,319,535],{},"A ",[118,532,534],{"href":533},"\u002Fhelp\u002Fbook-online\u002Fpay-a-payment-link","payment link",[118,536,537],{"href":179},"card-request link",[73,539,540],{},"The venue sends one to your phone or email",[58,542,543,548],{},[73,544,545,547],{},[102,546,115],{}," in your account",[73,549,550],{},"Adding or replacing a saved card yourself",[11,552,553],{},"Your full number goes directly to the processor. This design is deliberate — there is no way for the venue to take your number over the phone through this software.",[15,555,557],{"id":556},"what-can-a-saved-card-be-charged-for","What can a saved card be charged for?",[11,559,560],{},"Only what the venue disclosed to you — typically a deposit, a membership renewal you signed up for, or a late-cancellation or no-show fee under a policy shown when you booked.",[96,562,563],{},[11,564,565,566,568],{},"The booking screen shows those terms ",[102,567,104],{}," you confirm. That's the moment to read them and ask questions — a card on file means the venue can charge those disclosed amounts.",[15,570,572],{"id":571},"how-do-i-manage-my-saved-cards","How do I manage my saved cards?",[11,574,575,576,578],{},"Sign in and open ",[102,577,115],{},":",[580,581,582,589,595],"ul",{},[583,584,585,588],"li",{},[102,586,587],{},"Add card"," — entered by you on the secure form.",[583,590,591,594],{},[102,592,593],{},"Make default"," — the card your memberships bill against.",[583,596,597,600],{},[102,598,599],{},"Remove"," — after a confirmation, the card is detached at the payment processor and genuinely cannot be charged again. A membership billing to it will need a replacement.",[15,602,126],{"id":125},[23,604,606],{"id":605},"can-i-give-my-card-number-over-the-phone","Can I give my card number over the phone?",[11,608,609],{},"Not through this software — staff have nowhere to enter it. They'll send you a secure link instead; that's normal and it's the safer path.",[23,611,613],{"id":612},"why-dont-payment-links-need-a-password","Why don't payment links need a password?",[11,615,616],{},"The link itself is the key — it's private to you. Don't forward one, and ask the venue for a fresh link if yours has expired.",[23,618,620],{"id":619},"is-my-card-stored-by-the-salon","Is my card stored by the salon?",[11,622,623],{},"No. It's stored with the payment processor. The venue sees only the brand, last four digits, and expiry date.",{"title":149,"searchDepth":150,"depth":150,"links":625},[626,627,628,629],{"id":499,"depth":150,"text":500},{"id":556,"depth":150,"text":557},{"id":571,"depth":150,"text":572},{"id":125,"depth":150,"text":126,"children":630},[631,632,633],{"id":605,"depth":155,"text":606},{"id":612,"depth":155,"text":613},{"id":619,"depth":155,"text":620},"Why salon staff can never see or type your card number, what a card on file can be charged for, and how to add, replace, or remove your saved cards.",[636,637,638,639,640],"is it safe to save my card","card on file salon","who can see my card number","remove my saved card","what can my saved card be charged for",{},100,[644,179],"\u002Fhelp\u002Fportal\u002Fyour-wallet",{"title":491,"description":634},"help\u002Fportal\u002Fsaved-cards-and-payment-security","kpHs7Nq-LWBd0G2Hpe2Cp8vDE49YRg0czQV7Wy8HNwc",1790225857832]