[{"data":1,"prerenderedAt":712},["ShallowReactive",2],{"help:\u002Fhelp\u002Fbook-online\u002Fbuy-a-membership-or-package":3,"help-all-categories":199,"help-cat-articles:\u002Fhelp\u002Fbook-online\u002Fbuy-a-membership-or-package":319,"help-related:\u002Fhelp\u002Fbook-online\u002Fbuy-a-membership-or-package":320},{"id":4,"title":5,"audience":6,"body":7,"category":178,"description":179,"draft":180,"extension":181,"icon":182,"keywords":183,"meta":189,"navigation":190,"order":191,"path":192,"related":193,"seo":195,"stem":196,"updatedAt":197,"__hash__":198},"help\u002Fhelp\u002Fbook-online\u002Fbuy-a-membership-or-package.md","Buy a membership or package online","client",{"type":8,"value":9,"toc":161},"minimark",[10,23,28,83,87,112,121,125,128,132,136,147,151,154,158],[11,12,13,14,18,19,22],"p",{},"Open ",[15,16,17],"strong",{},"Memberships"," or ",[15,20,21],{},"Packages"," on the venue's booking site, pick a plan, enter your details, accept the terms, and pay — you enter the card yourself, and for a membership that card becomes the one your renewals bill against.",[24,25,27],"h2",{"id":26},"whats-the-difference-between-a-membership-and-a-package","What's the difference between a membership and a package?",[29,30,31,46],"table",{},[32,33,34],"thead",{},[35,36,37,40,43],"tr",{},[38,39],"th",{},[38,41,42],{},"Membership",[38,44,45],{},"Package",[47,48,49,61,72],"tbody",{},[35,50,51,55,58],{},[52,53,54],"td",{},"Payment",[52,56,57],{},"Recurring — monthly, quarterly, or yearly",[52,59,60],{},"One-off, paid up front",[35,62,63,66,69],{},[52,64,65],{},"What you get",[52,67,68],{},"Sessions each period, or a top-up balance to spend like credit",[52,70,71],{},"A set number of sessions, often at a saving",[35,73,74,77,80],{},[52,75,76],{},"Ends",[52,78,79],{},"When you cancel (some plans have a minimum commitment)",[52,81,82],{},"When sessions run out or the validity window closes",[24,84,86],{"id":85},"how-do-i-buy-one","How do I buy one?",[88,89,90,95,98,102,105,109],"steps",{},[91,92,94],"h3",{"id":93},"pick-a-plan","Pick a plan",[11,96,97],{},"Each card shows the price, what's included, and — for memberships — the billing interval, any minimum commitment, early-exit fee, and the plan's terms.",[91,99,101],{"id":100},"enter-your-details-and-accept-the-terms","Enter your details and accept the terms",[11,103,104],{},"Name, email, phone, and a tick to accept.",[91,106,108],{"id":107},"pay","Pay",[11,110,111],{},"Enter your card on the secure form — the venue never sees the number. A membership bills its renewals to this card.",[11,113,114,115,120],{},"Afterwards you can track usage, pause, or cancel from your client account — see ",[116,117,119],"a",{"href":118},"\u002Fhelp\u002Fportal\u002Fyour-membership","Your membership",". Sessions are counted automatically as you visit.",[24,122,124],{"id":123},"how-do-i-claim-a-gifted-membership","How do I claim a gifted membership?",[11,126,127],{},"If someone gifts you a membership, you get a private claim link showing the plan, who it's from, and their message. Enter your name and email and claim it — the plan attaches to you, not the buyer.",[24,129,131],{"id":130},"common-questions","Common questions",[91,133,135],{"id":134},"when-am-i-billed-next","When am I billed next?",[11,137,138,139,142,143,146],{},"Your plan card in ",[116,140,141],{"href":118},"your account"," shows the next charge — date and amount. A plan you've cancelled shows ",[15,144,145],{},"Access ends · No charge",".",[91,148,150],{"id":149},"can-i-cancel-whenever-i-want","Can I cancel whenever I want?",[11,152,153],{},"You can cancel from your account at any time; access runs to the end of the paid period. Plans with a minimum commitment or early-exit fee say so on the plan card before you buy.",[91,155,157],{"id":156},"the-claim-link-says-already-claimed-or-cancelled-what-now","The claim link says already claimed or cancelled — what now?",[11,159,160],{},"Contact the venue; the page shows their details. Claim links work once.",{"title":162,"searchDepth":163,"depth":163,"links":164},"",2,[165,166,172,173],{"id":26,"depth":163,"text":27},{"id":85,"depth":163,"text":86,"children":167},[168,170,171],{"id":93,"depth":169,"text":94},3,{"id":100,"depth":169,"text":101},{"id":107,"depth":169,"text":108},{"id":123,"depth":163,"text":124},{"id":130,"depth":163,"text":131,"children":174},[175,176,177],{"id":134,"depth":169,"text":135},{"id":149,"depth":169,"text":150},{"id":156,"depth":169,"text":157},"book-online","Join a recurring membership or buy a session package from your venue's booking site, and claim a membership someone gifted you — step by step.",false,"md","i-lucide-badge-check",[184,185,186,187,188],"buy salon membership online","buy a package of sessions","membership plan spa","claim gifted membership","membership terms commitment",{},true,100,"\u002Fhelp\u002Fbook-online\u002Fbuy-a-membership-or-package",[118,194],"\u002Fhelp\u002Fbook-online\u002Fgift-cards-online",{"title":5,"description":179},"help\u002Fbook-online\u002Fbuy-a-membership-or-package","2026-08-14","1yptKT-pCMWUO_wcOziGvT8RyYNTMSuIR2En88jK2Ss",[200,212,221,230,240,250,260,270,280,290,300,309],{"id":201,"title":202,"audience":203,"description":204,"extension":205,"icon":206,"meta":207,"order":208,"slug":209,"stem":210,"__hash__":211},"helpCategories\u002Fhelp\u002Fcategories\u002Fgetting-started.yml","Getting started","clinic","Set up your workspace, learn the layout, and run your first day.","yml","i-lucide-compass",{},1,"getting-started","help\u002Fcategories\u002Fgetting-started","lTnfg_2tKvxQ9QanJ9XY3shoBHrJNWNfnxhcYaaKKPI",{"id":213,"title":214,"audience":203,"description":215,"extension":205,"icon":216,"meta":217,"order":163,"slug":218,"stem":219,"__hash__":220},"helpCategories\u002Fhelp\u002Fcategories\u002Fcalendar.yml","Calendar & booking","Book, move, and cancel appointments. Block time, work the waitlist, and read the grid at a glance.","i-lucide-calendar",{},"calendar","help\u002Fcategories\u002Fcalendar","s5UMHzRIeTUFi7mdsOyuSluzJBp79U9WTsTpOtbaW-E",{"id":222,"title":223,"audience":203,"description":224,"extension":205,"icon":225,"meta":226,"order":169,"slug":227,"stem":228,"__hash__":229},"helpCategories\u002Fhelp\u002Fcategories\u002Fcheckout.yml","Checkout & payments","Ring up a sale, take tips, handle deposits and fees, issue refunds, and close the drawer.","i-lucide-credit-card",{},"checkout","help\u002Fcategories\u002Fcheckout","4PQPgJd7Z25g0SvtoqqdMlnzk3DlcJpaZhNAiNiYVW0",{"id":231,"title":232,"audience":203,"description":233,"extension":205,"icon":234,"meta":235,"order":236,"slug":237,"stem":238,"__hash__":239},"helpCategories\u002Fhelp\u002Fcategories\u002Fclients.yml","Clients & forms","Add and find clients, read a client profile, and send forms and consents.","i-lucide-users",{},4,"clients","help\u002Fcategories\u002Fclients","u-tqzEJo2gR_wJ7x7y-EMIF3L4TP9EuBWlamwgwCC0I",{"id":241,"title":242,"audience":203,"description":243,"extension":205,"icon":244,"meta":245,"order":246,"slug":247,"stem":248,"__hash__":249},"helpCategories\u002Fhelp\u002Fcategories\u002Fretail.yml","Memberships, packages & gift cards","The things clients buy once and spend down over time, and how each one behaves at checkout.","i-lucide-gift",{},5,"retail","help\u002Fcategories\u002Fretail","wVVr_rc_P9p2RZWwy0XKsNB9fQ7XtQxxIz4qnixkGkg",{"id":251,"title":252,"audience":203,"description":253,"extension":205,"icon":254,"meta":255,"order":256,"slug":257,"stem":258,"__hash__":259},"helpCategories\u002Fhelp\u002Fcategories\u002Foperations.yml","Operations","The internal side of the business, covering your written playbook, task boards, venue incidents, and the policies everyone signs.","i-lucide-briefcase",{},6,"operations","help\u002Fcategories\u002Foperations","kSPRTYYbOW5LBNuaYXGv0C4IE7BqS2n-OkCSI97f-cM",{"id":261,"title":262,"audience":203,"description":263,"extension":205,"icon":264,"meta":265,"order":266,"slug":267,"stem":268,"__hash__":269},"helpCategories\u002Fhelp\u002Fcategories\u002Fteam.yml","Team & scheduling","Working hours, the weekly roster, clock-in, timesheets, and time off.","i-lucide-id-card",{},7,"team","help\u002Fcategories\u002Fteam","1cMbCRwUmewb4t_DwUJ7jJUjntx-odU8jRDgBredsPs",{"id":271,"title":272,"audience":203,"description":273,"extension":205,"icon":274,"meta":275,"order":276,"slug":277,"stem":278,"__hash__":279},"helpCategories\u002Fhelp\u002Fcategories\u002Fgrowth.yml","Reports & growth","Read the numbers, export them, and find the report you actually need.","i-lucide-trending-up",{},8,"growth","help\u002Fcategories\u002Fgrowth","3XyCU-DkoYi7xSPz0tDRohlYkNBUS0YsLo-insknI8o",{"id":281,"title":282,"audience":203,"description":283,"extension":205,"icon":284,"meta":285,"order":286,"slug":287,"stem":288,"__hash__":289},"helpCategories\u002Fhelp\u002Fcategories\u002Fsettings.yml","Settings & admin","Services and pricing, who can see what, and moving your data in from another system.","i-lucide-settings",{},9,"settings","help\u002Fcategories\u002Fsettings","rdLQHp7tfAu5iySbsypfXu1kOuujDAuLVk6yGidNvtQ",{"id":291,"title":292,"audience":203,"description":293,"extension":205,"icon":294,"meta":295,"order":296,"slug":297,"stem":298,"__hash__":299},"helpCategories\u002Fhelp\u002Fcategories\u002Faccount.yml","Your login and profile","Your own login, password, two-factor security, profile, and language.","i-lucide-user-circle",{},10,"account","help\u002Fcategories\u002Faccount","8JZPH_8Q-lnEEFgysE9gCwyd1pzUe2hfAebATuQ5Pog",{"id":301,"title":302,"audience":6,"description":303,"extension":205,"icon":304,"meta":305,"order":306,"slug":178,"stem":307,"__hash__":308},"helpCategories\u002Fhelp\u002Fcategories\u002Fbook-online.yml","Book online","Booking, paying, and managing your visit from your venue's booking page and the private links they send you.","i-lucide-globe",{},20,"help\u002Fcategories\u002Fbook-online","dUBIoELt-ci1vqbw_VX1VA6PGJV8V-9x4ZmpAk1aXXE",{"id":310,"title":311,"audience":6,"description":312,"extension":205,"icon":313,"meta":314,"order":315,"slug":316,"stem":317,"__hash__":318},"helpCategories\u002Fhelp\u002Fcategories\u002Fportal.yml","Your account and visits","Booking from your account, managing your visits, and using your wallet, memberships and rewards.","i-lucide-user-round",{},21,"portal","help\u002Fcategories\u002Fportal","D8_zQhv9hO2b9PYDADw-ebh1yZUuC0UcBt3DDZbMAH4",[],[321,528],{"id":322,"title":323,"audience":6,"body":324,"category":316,"description":513,"draft":180,"extension":181,"icon":182,"keywords":514,"meta":521,"navigation":190,"order":522,"path":118,"related":523,"seo":525,"stem":526,"updatedAt":197,"__hash__":527},"help\u002Fhelp\u002Fportal\u002Fyour-membership.md","Manage your membership or package",{"type":8,"value":325,"toc":500},[326,331,335,398,413,417,440,447,451,466,468,472,483,487,490,494],[11,327,13,328,330],{},[15,329,17],{}," in your account to see every plan and package — what's included, what's left, and the next charge — and to pause, resume, or cancel a plan yourself.",[24,332,334],{"id":333},"what-does-my-plan-card-show","What does my plan card show?",[29,336,337,347],{},[32,338,339],{},[35,340,341,344],{},[38,342,343],{},"On the card",[38,345,346],{},"What it means",[47,348,349,359,369,379,389],{},[35,350,351,356],{},[52,352,353],{},[15,354,355],{},"Active",[52,357,358],{},"Running normally; shows the renew date and next charge",[35,360,361,366],{},[52,362,363],{},[15,364,365],{},"Frozen",[52,367,368],{},"Paused; shows when it resumes",[35,370,371,376],{},[52,372,373],{},[15,374,375],{},"Payment due",[52,377,378],{},"The last renewal payment failed — credits are locked until it's settled",[35,380,381,386],{},[52,382,383],{},[15,384,385],{},"Ended",[52,387,388],{},"The plan is over",[35,390,391,395],{},[52,392,393],{},[15,394,145],{},[52,396,397],{},"You've scheduled a cancellation, or the plan doesn't auto-renew",[11,399,400,401,404,405,408,409,412],{},"Included services are listed with counts like ",[15,402,403],{},"2 of 3 left",". Rolled-over sessions are spelled out — for example ",[15,406,407],{},"4 left (3 included + 1 rolled over)"," — and credits about to expire are flagged with the days remaining. Packages you bought up front appear on the same page with sessions remaining and any expiry. Tap ",[15,410,411],{},"History"," on a plan to see every session used, added, or reversed.",[24,414,416],{"id":415},"how-do-i-pause-my-membership","How do I pause my membership?",[88,418,419,423,426,430],{},[91,420,422],{"id":421},"tap-pause-plan","Tap Pause plan",[11,424,425],{},"If your plan allows self-serve pausing, you choose the number of days. Plans set limits — how many pauses and how many total days — and the screen shows what you have left.",[91,427,429],{"id":428},"confirm","Confirm",[11,431,432,433,435,436,439],{},"The plan reads ",[15,434,365],{}," with its resume date. You can ",[15,437,438],{},"Resume"," early yourself.",[11,441,442,443,446],{},"If your plan doesn't allow self-serve pausing, the button reads ",[15,444,445],{},"Request a pause"," — your request (with an optional reason) goes to the venue for a member of staff to approve.",[24,448,450],{"id":449},"how-do-i-cancel-my-membership","How do I cancel my membership?",[11,452,453,454,457,458,461,462,465],{},"Tap ",[15,455,456],{},"Cancel plan"," and confirm. Cancelling typically ends access at the end of the period you've already paid for — the card then shows ",[15,459,460],{},"Access ends"," with ",[15,463,464],{},"No charge",". Your plan's own terms are shown on the card; some plans have a minimum commitment or early-exit fee set by the venue.",[24,467,131],{"id":130},[91,469,471],{"id":470},"why-cant-i-use-my-sessions","Why can't I use my sessions?",[11,473,474,475,477,478,482],{},"If the plan shows ",[15,476,375],{},", its credits are locked until the failed renewal is paid — update your default card in ",[116,479,481],{"href":480},"\u002Fhelp\u002Fportal\u002Fyour-wallet","Wallet"," or speak to the venue. Credits on a frozen plan are also on hold until it resumes.",[91,484,486],{"id":485},"do-unused-sessions-carry-over","Do unused sessions carry over?",[11,488,489],{},"Only if your plan allows roll-over — when it does, the credit line says exactly how many rolled over.",[91,491,493],{"id":492},"will-i-be-charged-after-i-cancel","Will I be charged after I cancel?",[11,495,496,497,499],{},"No. Once a cancellation is scheduled, the card reads ",[15,498,145],{},", and you keep your benefits until that date.",{"title":162,"searchDepth":163,"depth":163,"links":501},[502,503,507,508],{"id":333,"depth":163,"text":334},{"id":415,"depth":163,"text":416,"children":504},[505,506],{"id":421,"depth":169,"text":422},{"id":428,"depth":169,"text":429},{"id":449,"depth":163,"text":450},{"id":130,"depth":163,"text":131,"children":509},[510,511,512],{"id":470,"depth":169,"text":471},{"id":485,"depth":169,"text":486},{"id":492,"depth":169,"text":493},"See what your membership includes, what you've used, and when it next bills — and pause, resume, or cancel your plan from your own online account.",[515,516,517,518,519,520],"pause my membership","cancel my membership","membership sessions left","freeze my plan","package sessions remaining","when does my membership renew",{},60,[480,524],"\u002Fhelp\u002Fportal\u002Fsaved-cards-and-payment-security",{"title":323,"description":513},"help\u002Fportal\u002Fyour-membership","lG9RxwqOI97uV0WVdzF01rh2JTfa9FoiieMNkm8rsBM",{"id":529,"title":530,"audience":6,"body":531,"category":178,"description":698,"draft":180,"extension":181,"icon":244,"keywords":699,"meta":705,"navigation":190,"order":706,"path":194,"related":707,"seo":709,"stem":710,"updatedAt":197,"__hash__":711},"help\u002Fhelp\u002Fbook-online\u002Fgift-cards-online.md","Buy a gift card and check its balance",{"type":8,"value":532,"toc":683},[533,540,544,572,576,579,595,598,651,655,660,662,666,669,673,676,680],[11,534,535,536,539],{},"Buy a gift card from the ",[15,537,538],{},"Gift cards"," page on the venue's booking site — it's emailed to the recipient with your message. To check a balance, open the card's link or enter its code on the balance page; no sign-in needed.",[24,541,543],{"id":542},"how-do-i-buy-a-gift-card","How do I buy a gift card?",[88,545,546,550,553,557,560,562,565,569],{},[91,547,549],{"id":548},"pick-an-amount","Pick an amount",[11,551,552],{},"Choose a preset or enter your own (each venue sets minimum and maximum amounts).",[91,554,556],{"id":555},"add-the-recipient","Add the recipient",[11,558,559],{},"Their name and email, an optional personal message, and your own name and email for the receipt.",[91,561,108],{"id":107},[11,563,564],{},"Enter your card on the secure form — the venue never sees your card number.",[91,566,568],{"id":567},"its-delivered-by-email","It's delivered by email",[11,570,571],{},"The recipient gets the card with your message, its code, and a balance link.",[24,573,575],{"id":574},"how-do-i-check-a-gift-card-balance","How do I check a gift card balance?",[11,577,578],{},"Two ways, neither needing an account:",[580,581,582,589],"ul",{},[583,584,585,588],"li",{},[15,586,587],{},"Open the link"," that came with the card — it shows the current balance, how much has been used, and each transaction.",[583,590,591,594],{},[15,592,593],{},"Enter the code"," on the venue's gift-card balance page if you have the code but not the link.",[11,596,597],{},"The balance page also shows the card's status and any expiry date, plus a button to book a visit while there's balance to spend.",[29,599,600,610],{},[32,601,602],{},[35,603,604,607],{},[38,605,606],{},"Status",[38,608,609],{},"Meaning",[47,611,612,621,631,641],{},[35,613,614,618],{},[52,615,616],{},[15,617,355],{},[52,619,620],{},"Ready to spend",[35,622,623,628],{},[52,624,625],{},[15,626,627],{},"Used up",[52,629,630],{},"The balance has been fully spent",[35,632,633,638],{},[52,634,635],{},[15,636,637],{},"Expired",[52,639,640],{},"Past its expiry date",[35,642,643,648],{},[52,644,645],{},[15,646,647],{},"Voided",[52,649,650],{},"Cancelled by the venue",[24,652,654],{"id":653},"how-do-i-spend-it","How do I spend it?",[11,656,657,658,146],{},"Gift cards are redeemed at the venue when you pay — give the code (or show the balance page) at checkout. If you have a client account, cards you hold also appear in your ",[116,659,481],{"href":480},[24,661,131],{"id":130},[91,663,665],{"id":664},"can-i-use-a-gift-card-to-pay-online","Can I use a gift card to pay online?",[11,667,668],{},"Redemption happens at the venue's checkout, with staff. Mention the card when you pay.",[91,670,672],{"id":671},"the-recipient-didnt-get-the-email-what-now","The recipient didn't get the email — what now?",[11,674,675],{},"Check their spam folder first, then contact the venue — they can resend it.",[91,677,679],{"id":678},"can-i-check-a-balance-without-the-link","Can I check a balance without the link?",[11,681,682],{},"Yes — the venue's balance page takes just the code printed with the card.",{"title":162,"searchDepth":163,"depth":163,"links":684},[685,691,692,693],{"id":542,"depth":163,"text":543,"children":686},[687,688,689,690],{"id":548,"depth":169,"text":549},{"id":555,"depth":169,"text":556},{"id":107,"depth":169,"text":108},{"id":567,"depth":169,"text":568},{"id":574,"depth":163,"text":575},{"id":653,"depth":163,"text":654},{"id":130,"depth":163,"text":131,"children":694},[695,696,697],{"id":664,"depth":169,"text":665},{"id":671,"depth":169,"text":672},{"id":678,"depth":169,"text":679},"Buy a salon or clinic gift card online, check any card's balance instantly with its link or code, and spend it at the venue when you pay your bill.",[700,701,702,703,704],"buy gift card salon","check gift card balance","gift card code balance","spa gift card online","use gift card at salon",{},90,[708,480],"\u002Fhelp\u002Fbook-online\u002Fbook-an-appointment-online",{"title":530,"description":698},"help\u002Fbook-online\u002Fgift-cards-online","6L07eC85yRG_fzdbOpkgnIx2yQLcxcGlwyWWAOhGsF4",1790225857837]