[{"data":1,"prerenderedAt":455},["ShallowReactive",2],{"help:\u002Fhelp\u002Fbook-online\u002Fclaim-a-waitlist-spot":3,"help-all-categories":149,"help-cat-articles:\u002Fhelp\u002Fbook-online\u002Fclaim-a-waitlist-spot":269,"help-related:\u002Fhelp\u002Fbook-online\u002Fclaim-a-waitlist-spot":270},{"id":4,"title":5,"audience":6,"body":7,"category":130,"description":131,"draft":132,"extension":133,"icon":134,"keywords":135,"meta":140,"navigation":141,"order":142,"path":143,"related":144,"seo":145,"stem":146,"updatedAt":147,"__hash__":148},"help\u002Fhelp\u002Fbook-online\u002Fclaim-a-waitlist-spot.md","How do I claim a waitlist spot?","client",{"type":8,"value":9,"toc":119},"minimark",[10,14,19,22,81,87,91,96,99,103,112,116],[11,12,13],"p",{},"Open the offer link, check the appointment on offer — service, date and time, professional — and tap the claim button before the countdown runs out. Claiming books it immediately; a confirmation follows.",[15,16,18],"h2",{"id":17},"how-does-the-waitlist-offer-work","How does the waitlist offer work?",[11,20,21],{},"When you're on the waitlist and a time opens up, the venue sends you an offer link with a live countdown. The offer is real but time-limited, and the same opening may be offered to others — first claim wins.",[23,24,25,38],"table",{},[26,27,28],"thead",{},[29,30,31,35],"tr",{},[32,33,34],"th",{},"The page says",[32,36,37],{},"What it means",[39,40,41,50,61,71],"tbody",{},[29,42,43,47],{},[44,45,46],"td",{},"Countdown running",[44,48,49],{},"The spot is yours if you claim now",[29,51,52,58],{},[44,53,54],{},[55,56,57],"strong",{},"Expired",[44,59,60],{},"The countdown ran out before you claimed",[29,62,63,68],{},[44,64,65],{},[55,66,67],{},"Just taken",[44,69,70],{},"Someone else claimed it moments before you",[29,72,73,78],{},[44,74,75],{},[55,76,77],{},"Closed",[44,79,80],{},"The venue filled or withdrew the opening",[82,83,84],"tip",{},[11,85,86],{},"Missing an offer costs you nothing — you stay on the waitlist for the next opening.",[15,88,90],{"id":89},"common-questions","Common questions",[92,93,95],"h3",{"id":94},"does-claiming-charge-my-card","Does claiming charge my card?",[11,97,98],{},"Claiming books the appointment — the claim itself doesn't take a payment on the offer page. The venue's usual booking policies apply to the appointment once it's yours.",[92,100,102],{"id":101},"can-i-reschedule-a-claimed-spot","Can I reschedule a claimed spot?",[11,104,105,106,111],{},"Once claimed it's a normal booking — your confirmation includes the usual ",[107,108,110],"a",{"href":109},"\u002Fhelp\u002Fbook-online\u002Fmanage-your-booking","manage link",".",[92,113,115],{"id":114},"i-keep-missing-offers-what-can-i-do","I keep missing offers — what can I do?",[11,117,118],{},"Contact the venue about times that suit you better, so the offers you get are ones you can take.",{"title":120,"searchDepth":121,"depth":121,"links":122},"",2,[123,124],{"id":17,"depth":121,"text":18},{"id":89,"depth":121,"text":90,"children":125},[126,128,129],{"id":94,"depth":127,"text":95},3,{"id":101,"depth":127,"text":102},{"id":114,"depth":127,"text":115},"book-online","A time opened up and your salon sent you a waitlist offer — what the countdown means, how to claim the spot fast, and what happens if you miss it.",false,"md","i-lucide-clock",[136,137,138,139],"waitlist offer link","claim appointment slot","salon waitlist how it works","waitlist offer expired",{},true,80,"\u002Fhelp\u002Fbook-online\u002Fclaim-a-waitlist-spot",[109],{"title":5,"description":131},"help\u002Fbook-online\u002Fclaim-a-waitlist-spot","2026-08-14","XpNbCZq5XQtnnkdEkETrMUa4kCnXA7OmxgnZFDQkVuA",[150,162,171,180,190,200,210,220,230,240,250,259],{"id":151,"title":152,"audience":153,"description":154,"extension":155,"icon":156,"meta":157,"order":158,"slug":159,"stem":160,"__hash__":161},"helpCategories\u002Fhelp\u002Fcategories\u002Fgetting-started.yml","Getting started","clinic","Set up your workspace, learn the layout, and run your first day.","yml","i-lucide-compass",{},1,"getting-started","help\u002Fcategories\u002Fgetting-started","lTnfg_2tKvxQ9QanJ9XY3shoBHrJNWNfnxhcYaaKKPI",{"id":163,"title":164,"audience":153,"description":165,"extension":155,"icon":166,"meta":167,"order":121,"slug":168,"stem":169,"__hash__":170},"helpCategories\u002Fhelp\u002Fcategories\u002Fcalendar.yml","Calendar & booking","Book, move, and cancel appointments. Block time, work the waitlist, and read the grid at a glance.","i-lucide-calendar",{},"calendar","help\u002Fcategories\u002Fcalendar","s5UMHzRIeTUFi7mdsOyuSluzJBp79U9WTsTpOtbaW-E",{"id":172,"title":173,"audience":153,"description":174,"extension":155,"icon":175,"meta":176,"order":127,"slug":177,"stem":178,"__hash__":179},"helpCategories\u002Fhelp\u002Fcategories\u002Fcheckout.yml","Checkout & payments","Ring up a sale, take tips, handle deposits and fees, issue refunds, and close the drawer.","i-lucide-credit-card",{},"checkout","help\u002Fcategories\u002Fcheckout","4PQPgJd7Z25g0SvtoqqdMlnzk3DlcJpaZhNAiNiYVW0",{"id":181,"title":182,"audience":153,"description":183,"extension":155,"icon":184,"meta":185,"order":186,"slug":187,"stem":188,"__hash__":189},"helpCategories\u002Fhelp\u002Fcategories\u002Fclients.yml","Clients & forms","Add and find clients, read a client profile, and send forms and consents.","i-lucide-users",{},4,"clients","help\u002Fcategories\u002Fclients","u-tqzEJo2gR_wJ7x7y-EMIF3L4TP9EuBWlamwgwCC0I",{"id":191,"title":192,"audience":153,"description":193,"extension":155,"icon":194,"meta":195,"order":196,"slug":197,"stem":198,"__hash__":199},"helpCategories\u002Fhelp\u002Fcategories\u002Fretail.yml","Memberships, packages & gift cards","The things clients buy once and spend down over time, and how each one behaves at checkout.","i-lucide-gift",{},5,"retail","help\u002Fcategories\u002Fretail","wVVr_rc_P9p2RZWwy0XKsNB9fQ7XtQxxIz4qnixkGkg",{"id":201,"title":202,"audience":153,"description":203,"extension":155,"icon":204,"meta":205,"order":206,"slug":207,"stem":208,"__hash__":209},"helpCategories\u002Fhelp\u002Fcategories\u002Foperations.yml","Operations","The internal side of the business, covering your written playbook, task boards, venue incidents, and the policies everyone signs.","i-lucide-briefcase",{},6,"operations","help\u002Fcategories\u002Foperations","kSPRTYYbOW5LBNuaYXGv0C4IE7BqS2n-OkCSI97f-cM",{"id":211,"title":212,"audience":153,"description":213,"extension":155,"icon":214,"meta":215,"order":216,"slug":217,"stem":218,"__hash__":219},"helpCategories\u002Fhelp\u002Fcategories\u002Fteam.yml","Team & scheduling","Working hours, the weekly roster, clock-in, timesheets, and time off.","i-lucide-id-card",{},7,"team","help\u002Fcategories\u002Fteam","1cMbCRwUmewb4t_DwUJ7jJUjntx-odU8jRDgBredsPs",{"id":221,"title":222,"audience":153,"description":223,"extension":155,"icon":224,"meta":225,"order":226,"slug":227,"stem":228,"__hash__":229},"helpCategories\u002Fhelp\u002Fcategories\u002Fgrowth.yml","Reports & growth","Read the numbers, export them, and find the report you actually need.","i-lucide-trending-up",{},8,"growth","help\u002Fcategories\u002Fgrowth","3XyCU-DkoYi7xSPz0tDRohlYkNBUS0YsLo-insknI8o",{"id":231,"title":232,"audience":153,"description":233,"extension":155,"icon":234,"meta":235,"order":236,"slug":237,"stem":238,"__hash__":239},"helpCategories\u002Fhelp\u002Fcategories\u002Fsettings.yml","Settings & admin","Services and pricing, who can see what, and moving your data in from another system.","i-lucide-settings",{},9,"settings","help\u002Fcategories\u002Fsettings","rdLQHp7tfAu5iySbsypfXu1kOuujDAuLVk6yGidNvtQ",{"id":241,"title":242,"audience":153,"description":243,"extension":155,"icon":244,"meta":245,"order":246,"slug":247,"stem":248,"__hash__":249},"helpCategories\u002Fhelp\u002Fcategories\u002Faccount.yml","Your login and profile","Your own login, password, two-factor security, profile, and language.","i-lucide-user-circle",{},10,"account","help\u002Fcategories\u002Faccount","8JZPH_8Q-lnEEFgysE9gCwyd1pzUe2hfAebATuQ5Pog",{"id":251,"title":252,"audience":6,"description":253,"extension":155,"icon":254,"meta":255,"order":256,"slug":130,"stem":257,"__hash__":258},"helpCategories\u002Fhelp\u002Fcategories\u002Fbook-online.yml","Book online","Booking, paying, and managing your visit from your venue's booking page and the private links they send you.","i-lucide-globe",{},20,"help\u002Fcategories\u002Fbook-online","dUBIoELt-ci1vqbw_VX1VA6PGJV8V-9x4ZmpAk1aXXE",{"id":260,"title":261,"audience":6,"description":262,"extension":155,"icon":263,"meta":264,"order":265,"slug":266,"stem":267,"__hash__":268},"helpCategories\u002Fhelp\u002Fcategories\u002Fportal.yml","Your account and visits","Booking from your account, managing your visits, and using your wallet, memberships and rewards.","i-lucide-user-round",{},21,"portal","help\u002Fcategories\u002Fportal","D8_zQhv9hO2b9PYDADw-ebh1yZUuC0UcBt3DDZbMAH4",[],[271],{"id":272,"title":273,"audience":6,"body":274,"category":130,"description":439,"draft":132,"extension":133,"icon":440,"keywords":441,"meta":448,"navigation":141,"order":449,"path":109,"related":450,"seo":452,"stem":453,"updatedAt":147,"__hash__":454},"help\u002Fhelp\u002Fbook-online\u002Fmanage-your-booking.md","Reschedule or cancel your appointment from the link",{"type":8,"value":275,"toc":425},[276,287,293,297,325,331,335,342,388,391,395,402,404,408,411,415,418,422],[11,277,278,279,282,283,286],{},"Open the private link in your booking confirmation (email or text): it shows your appointment and lets you ",[55,280,281],{},"reschedule"," or ",[55,284,285],{},"cancel"," without signing in. If cancelling now would cost you money, the exact amount is shown before you confirm.",[11,288,289,292],{},[55,290,291],{},"Before you start:"," you'll need the link from your confirmation. Lost it? Ask the venue to resend it.",[15,294,296],{"id":295},"how-do-i-reschedule","How do I reschedule?",[298,299,300,304,311,315,318,322],"steps",{},[92,301,303],{"id":302},"tap-reschedule","Tap Reschedule",[11,305,306,307,310],{},"A day strip and that day's open times appear. Nothing today? ",[55,308,309],{},"Find next available"," jumps to the first day with openings.",[92,312,314],{"id":313},"tap-a-time","Tap a time",[11,316,317],{},"The time is only selected — nothing moves yet, so a stray tap can't reschedule you.",[92,319,321],{"id":320},"confirm","Confirm",[11,323,324],{},"You see the new day and time — and, if the price would change, the new price — before you commit. Confirm, and your booking moves; it isn't cancelled and rebooked.",[326,327,328],"warning",{},[11,329,330],{},"If your service is priced by time of day, a re-price is disclosed before you confirm. A pricier time adds the difference to what you owe at your visit — nothing is charged at that moment. A cheaper time reduces it.",[15,332,334],{"id":333},"what-happens-when-i-cancel","What happens when I cancel?",[11,336,337,338,341],{},"Tap ",[55,339,340],{},"Cancel booking",". Before you confirm, the page tells you exactly what cancelling now means for you:",[23,343,344,354],{},[26,345,346],{},[29,347,348,351],{},[32,349,350],{},"You might see",[32,352,353],{},"Meaning",[39,355,356,364,372,380],{},[29,357,358,361],{},[44,359,360],{},"A deposit forfeited",[44,362,363],{},"The deposit you paid is kept",[29,365,366,369],{},[44,367,368],{},"A fee charged",[44,370,371],{},"The amount that goes to your card on file",[29,373,374,377],{},[44,375,376],{},"A deposit refunded",[44,378,379],{},"Cancelling in time returns your deposit",[29,381,382,385],{},[44,383,384],{},"No money line at all",[44,386,387],{},"Cancelling costs you nothing",[11,389,390],{},"Every business sets its own policy — this screen shows yours. Cancelling can't be undone.",[15,392,394],{"id":393},"what-does-secure-your-booking-mean","What does \"secure your booking\" mean?",[11,396,397,398,111],{},"If the venue requires a card on file or a deposit and your booking isn't secured yet, the page prompts you. You enter the card yourself on the secure form — the venue never sees the number. See ",[107,399,401],{"href":400},"\u002Fhelp\u002Fbook-online\u002Fadd-or-update-your-card","Why do I need to enter my card?",[15,403,90],{"id":89},[92,405,407],{"id":406},"why-cant-i-cancel-or-reschedule-online-anymore","Why can't I cancel or reschedule online anymore?",[11,409,410],{},"You're inside the venue's cutoff window — a set number of hours before the visit when online changes close. The page shows their phone number; call them.",[92,412,414],{"id":413},"is-my-booking-link-safe-to-share","Is my booking link safe to share?",[11,416,417],{},"No — it needs no password, so anyone who opens it can reschedule or cancel as you. Keep it to yourself.",[92,419,421],{"id":420},"i-rescheduled-but-the-time-was-taken-what-happened","I rescheduled but the time was taken — what happened?",[11,423,424],{},"Someone booked that slot between the page loading and your tap. The times reload; pick another.",{"title":120,"searchDepth":121,"depth":121,"links":426},[427,432,433,434],{"id":295,"depth":121,"text":296,"children":428},[429,430,431],{"id":302,"depth":127,"text":303},{"id":313,"depth":127,"text":314},{"id":320,"depth":127,"text":321},{"id":333,"depth":121,"text":334},{"id":393,"depth":121,"text":394},{"id":89,"depth":121,"text":90,"children":435},[436,437,438],{"id":406,"depth":127,"text":407},{"id":413,"depth":127,"text":414},{"id":420,"depth":127,"text":421},"Use the private link in your booking confirmation to reschedule, cancel, or secure your appointment — with any fee shown before you confirm.","i-lucide-calendar-cog",[442,443,444,445,446,447],"reschedule my appointment online","cancel my booking","change my appointment time","booking confirmation link","cancellation fee appointment","manage my booking",{},30,[451,400],"\u002Fhelp\u002Fbook-online\u002Fbook-an-appointment-online",{"title":273,"description":439},"help\u002Fbook-online\u002Fmanage-your-booking","G8_hqyKcnJNvWv6XSBtdZDAhAUl-fZmi5ba8P7JFugA",1790225857838]