[{"data":1,"prerenderedAt":563},["ShallowReactive",2],{"help:\u002Fhelp\u002Fbook-online\u002Fshop-products-online":3,"help-all-categories":127,"help-cat-articles:\u002Fhelp\u002Fbook-online\u002Fshop-products-online":247,"help-related:\u002Fhelp\u002Fbook-online\u002Fshop-products-online":248},{"id":4,"title":5,"audience":6,"body":7,"category":105,"description":106,"draft":107,"extension":108,"icon":109,"keywords":110,"meta":116,"navigation":117,"order":118,"path":119,"related":120,"seo":123,"stem":124,"updatedAt":125,"__hash__":126},"help\u002Fhelp\u002Fbook-online\u002Fshop-products-online.md","Shop products from your salon online","client",{"type":8,"value":9,"toc":89},"minimark",[10,19,24,64,68,72,75,79,82,86],[11,12,13,14,18],"p",{},"Open the ",[15,16,17],"strong",{},"Shop"," on the venue's booking site, add products to your bag, choose pickup or shipping at checkout, and pay by card on the secure form. You get an order confirmation by email.",[20,21,23],"h2",{"id":22},"how-do-i-order","How do I order?",[25,26,27,32,35,39,50,54,57,61],"steps",{},[28,29,31],"h3",{"id":30},"browse-and-fill-your-bag","Browse and fill your bag",[11,33,34],{},"Filter by category, open a product for details, and pick a variant (size, shade) where offered. Some venues also sell sets — several products together at a combined price. Out-of-stock variants can't be added.",[28,36,38],{"id":37},"check-out-and-choose-how-youll-get-it","Check out and choose how you'll get it",[11,40,41,42,45,46,49],{},"Depending on the venue: ",[15,43,44],{},"pickup"," at the venue, ",[15,47,48],{},"shipping"," to your address, or — where offered — reserving items to collect at an upcoming appointment. Shipping asks for your address, and any shipping cost is added to the total shown before you pay.",[28,51,53],{"id":52},"enter-your-details-and-pay","Enter your details and pay",[11,55,56],{},"Name and email, then your card on the secure payment form. As everywhere else, you type the card yourself — the venue never sees the number.",[28,58,60],{"id":59},"done","Done",[11,62,63],{},"Your order confirmation arrives by email. The venue prepares the order and contacts you when it's ready for pickup or on its way.",[20,65,67],{"id":66},"common-questions","Common questions",[28,69,71],{"id":70},"when-do-i-pay-for-a-pickup-order","When do I pay for a pickup order?",[11,73,74],{},"At checkout, when you place the order — pickup just means no shipping cost and you collect it.",[28,76,78],{"id":77},"can-i-return-a-product","Can I return a product?",[11,80,81],{},"Returns and exchanges are the venue's own policy — contact them directly with your order confirmation.",[28,83,85],{"id":84},"why-is-the-shop-missing-from-the-site","Why is the shop missing from the site?",[11,87,88],{},"Not every venue sells online. If there's no Shop tab, they don't — ask in person.",{"title":90,"searchDepth":91,"depth":91,"links":92},"",2,[93,100],{"id":22,"depth":91,"text":23,"children":94},[95,97,98,99],{"id":30,"depth":96,"text":31},3,{"id":37,"depth":96,"text":38},{"id":52,"depth":96,"text":53},{"id":59,"depth":96,"text":60},{"id":66,"depth":91,"text":67,"children":101},[102,103,104],{"id":70,"depth":96,"text":71},{"id":77,"depth":96,"text":78},{"id":84,"depth":96,"text":85},"book-online","Buy retail products from your venue's online shop — browse, fill your bag, choose pickup or shipping, and pay securely by card from your phone.",false,"md","i-lucide-shopping-bag",[111,112,113,114,115],"buy salon products online","salon online shop","skincare pickup order","ship salon products","order products from my spa",{},true,110,"\u002Fhelp\u002Fbook-online\u002Fshop-products-online",[121,122],"\u002Fhelp\u002Fbook-online\u002Fbook-an-appointment-online","\u002Fhelp\u002Fbook-online\u002Ffind-your-receipt",{"title":5,"description":106},"help\u002Fbook-online\u002Fshop-products-online","2026-08-14","XieZyy5iBCWwBRd6q7MqRjPSU4YkDxFyCx7ftTF7Fb0",[128,140,149,158,168,178,188,198,208,218,228,237],{"id":129,"title":130,"audience":131,"description":132,"extension":133,"icon":134,"meta":135,"order":136,"slug":137,"stem":138,"__hash__":139},"helpCategories\u002Fhelp\u002Fcategories\u002Fgetting-started.yml","Getting started","clinic","Set up your workspace, learn the layout, and run your first day.","yml","i-lucide-compass",{},1,"getting-started","help\u002Fcategories\u002Fgetting-started","lTnfg_2tKvxQ9QanJ9XY3shoBHrJNWNfnxhcYaaKKPI",{"id":141,"title":142,"audience":131,"description":143,"extension":133,"icon":144,"meta":145,"order":91,"slug":146,"stem":147,"__hash__":148},"helpCategories\u002Fhelp\u002Fcategories\u002Fcalendar.yml","Calendar & booking","Book, move, and cancel appointments. Block time, work the waitlist, and read the grid at a glance.","i-lucide-calendar",{},"calendar","help\u002Fcategories\u002Fcalendar","s5UMHzRIeTUFi7mdsOyuSluzJBp79U9WTsTpOtbaW-E",{"id":150,"title":151,"audience":131,"description":152,"extension":133,"icon":153,"meta":154,"order":96,"slug":155,"stem":156,"__hash__":157},"helpCategories\u002Fhelp\u002Fcategories\u002Fcheckout.yml","Checkout & payments","Ring up a sale, take tips, handle deposits and fees, issue refunds, and close the drawer.","i-lucide-credit-card",{},"checkout","help\u002Fcategories\u002Fcheckout","4PQPgJd7Z25g0SvtoqqdMlnzk3DlcJpaZhNAiNiYVW0",{"id":159,"title":160,"audience":131,"description":161,"extension":133,"icon":162,"meta":163,"order":164,"slug":165,"stem":166,"__hash__":167},"helpCategories\u002Fhelp\u002Fcategories\u002Fclients.yml","Clients & forms","Add and find clients, read a client profile, and send forms and consents.","i-lucide-users",{},4,"clients","help\u002Fcategories\u002Fclients","u-tqzEJo2gR_wJ7x7y-EMIF3L4TP9EuBWlamwgwCC0I",{"id":169,"title":170,"audience":131,"description":171,"extension":133,"icon":172,"meta":173,"order":174,"slug":175,"stem":176,"__hash__":177},"helpCategories\u002Fhelp\u002Fcategories\u002Fretail.yml","Memberships, packages & gift cards","The things clients buy once and spend down over time, and how each one behaves at checkout.","i-lucide-gift",{},5,"retail","help\u002Fcategories\u002Fretail","wVVr_rc_P9p2RZWwy0XKsNB9fQ7XtQxxIz4qnixkGkg",{"id":179,"title":180,"audience":131,"description":181,"extension":133,"icon":182,"meta":183,"order":184,"slug":185,"stem":186,"__hash__":187},"helpCategories\u002Fhelp\u002Fcategories\u002Foperations.yml","Operations","The internal side of the business, covering your written playbook, task boards, venue incidents, and the policies everyone signs.","i-lucide-briefcase",{},6,"operations","help\u002Fcategories\u002Foperations","kSPRTYYbOW5LBNuaYXGv0C4IE7BqS2n-OkCSI97f-cM",{"id":189,"title":190,"audience":131,"description":191,"extension":133,"icon":192,"meta":193,"order":194,"slug":195,"stem":196,"__hash__":197},"helpCategories\u002Fhelp\u002Fcategories\u002Fteam.yml","Team & scheduling","Working hours, the weekly roster, clock-in, timesheets, and time off.","i-lucide-id-card",{},7,"team","help\u002Fcategories\u002Fteam","1cMbCRwUmewb4t_DwUJ7jJUjntx-odU8jRDgBredsPs",{"id":199,"title":200,"audience":131,"description":201,"extension":133,"icon":202,"meta":203,"order":204,"slug":205,"stem":206,"__hash__":207},"helpCategories\u002Fhelp\u002Fcategories\u002Fgrowth.yml","Reports & growth","Read the numbers, export them, and find the report you actually need.","i-lucide-trending-up",{},8,"growth","help\u002Fcategories\u002Fgrowth","3XyCU-DkoYi7xSPz0tDRohlYkNBUS0YsLo-insknI8o",{"id":209,"title":210,"audience":131,"description":211,"extension":133,"icon":212,"meta":213,"order":214,"slug":215,"stem":216,"__hash__":217},"helpCategories\u002Fhelp\u002Fcategories\u002Fsettings.yml","Settings & admin","Services and pricing, who can see what, and moving your data in from another system.","i-lucide-settings",{},9,"settings","help\u002Fcategories\u002Fsettings","rdLQHp7tfAu5iySbsypfXu1kOuujDAuLVk6yGidNvtQ",{"id":219,"title":220,"audience":131,"description":221,"extension":133,"icon":222,"meta":223,"order":224,"slug":225,"stem":226,"__hash__":227},"helpCategories\u002Fhelp\u002Fcategories\u002Faccount.yml","Your login and profile","Your own login, password, two-factor security, profile, and language.","i-lucide-user-circle",{},10,"account","help\u002Fcategories\u002Faccount","8JZPH_8Q-lnEEFgysE9gCwyd1pzUe2hfAebATuQ5Pog",{"id":229,"title":230,"audience":6,"description":231,"extension":133,"icon":232,"meta":233,"order":234,"slug":105,"stem":235,"__hash__":236},"helpCategories\u002Fhelp\u002Fcategories\u002Fbook-online.yml","Book online","Booking, paying, and managing your visit from your venue's booking page and the private links they send you.","i-lucide-globe",{},20,"help\u002Fcategories\u002Fbook-online","dUBIoELt-ci1vqbw_VX1VA6PGJV8V-9x4ZmpAk1aXXE",{"id":238,"title":239,"audience":6,"description":240,"extension":133,"icon":241,"meta":242,"order":243,"slug":244,"stem":245,"__hash__":246},"helpCategories\u002Fhelp\u002Fcategories\u002Fportal.yml","Your account and visits","Booking from your account, managing your visits, and using your wallet, memberships and rewards.","i-lucide-user-round",{},21,"portal","help\u002Fcategories\u002Fportal","D8_zQhv9hO2b9PYDADw-ebh1yZUuC0UcBt3DDZbMAH4",[],[249,444],{"id":250,"title":251,"audience":6,"body":252,"category":105,"description":430,"draft":107,"extension":108,"icon":431,"keywords":432,"meta":439,"navigation":117,"order":224,"path":121,"related":440,"seo":441,"stem":442,"updatedAt":125,"__hash__":443},"help\u002Fhelp\u002Fbook-online\u002Fbook-an-appointment-online.md","How do I book an appointment online?",{"type":8,"value":253,"toc":412},[254,257,261,314,318,321,325,378,384,386,390,393,397,405,409],[11,255,256],{},"Open the venue's booking link, pick your service, professional, and time, enter your name and contact details, and confirm — no account needed. If the venue asks for a card or deposit, the exact terms are shown before you pay anything.",[20,258,260],{"id":259},"what-are-the-booking-steps","What are the booking steps?",[25,262,263,267,270,274,277,281,284,288,291,295,298,302,309,311],{},[28,264,266],{"id":265},"choose-your-service","Choose your service",[11,268,269],{},"Pick one or more. Some services have options to choose between (different lengths or levels), and some venues offer bundles — several services together at a combined price. A service marked call-to-book can't be added online; phone the venue for that one.",[28,271,273],{"id":272},"choose-your-professional","Choose your professional",[11,275,276],{},"Pick a specific team member, or leave it to whoever's available.",[28,278,280],{"id":279},"pick-a-time","Pick a time",[11,282,283],{},"Choose a date and tap an open time. Days with nothing free are greyed out, and the page can jump you to the next day with openings.",[28,285,287],{"id":286},"add-anything-extra","Add anything extra",[11,289,290],{},"If the venue offers add-ons or products alongside bookings, they appear here. Skip freely.",[28,292,294],{"id":293},"review-and-enter-your-details","Review and enter your details",[11,296,297],{},"Your visit is summarised — services, time, professional, price — alongside the venue's real cancellation terms. Then enter your name, email, and phone.",[28,299,301],{"id":300},"pay-if-asked","Pay, if asked",[11,303,304,305,308],{},"Some venues require a card on file or a deposit to confirm. What's due now versus at your visit, and what a late cancellation would cost, is shown ",[15,306,307],{},"before"," you enter anything. You type the card yourself — the venue never sees the number.",[28,310,60],{"id":59},[11,312,313],{},"Your confirmation appears on screen and by email, with a private link to manage the booking.",[20,315,317],{"id":316},"why-do-prices-differ-by-time","Why do prices differ by time?",[11,319,320],{},"Some venues price certain times differently — a busy Saturday slot slightly more, a quiet weekday morning slightly less. When that applies, the adjusted price is shown on the time itself before you pick it, and the total you confirm is the total you owe.",[20,322,324],{"id":323},"whats-in-the-confirmation","What's in the confirmation?",[326,327,328,341],"table",{},[329,330,331],"thead",{},[332,333,334,338],"tr",{},[335,336,337],"th",{},"In the email",[335,339,340],{},"What it does",[342,343,344,356,370],"tbody",{},[332,345,346,353],{},[347,348,349,352],"td",{},[15,350,351],{},"Add to calendar"," attachment",[347,354,355],{},"Your mail app offers to add the visit to your calendar",[332,357,358,361],{},[347,359,360],{},"Manage-booking link",[347,362,363,364,369],{},"View, ",[365,366,368],"a",{"href":367},"\u002Fhelp\u002Fbook-online\u002Fmanage-your-booking","reschedule, or cancel"," — no sign-in needed",[332,371,372,375],{},[347,373,374],{},"The visit details",[347,376,377],{},"Services, time, professional, location, and price",[379,380,381],"warning",{},[11,382,383],{},"Keep the manage link private — it needs no password, so anyone who has it can change your booking.",[20,385,67],{"id":66},[28,387,389],{"id":388},"do-i-need-an-account-to-book","Do I need an account to book?",[11,391,392],{},"No. Booking works with just your name, email, and phone. If the venue offers a client account, your confirmation invites you to open one — it's optional.",[28,394,396],{"id":395},"will-i-be-charged-when-i-book","Will I be charged when I book?",[11,398,399,400,404],{},"Only if the venue takes a deposit, and only the amount shown on the payment step before you enter your card. A card-on-file request stores the card without charging it — see ",[365,401,403],{"href":402},"\u002Fhelp\u002Fbook-online\u002Fadd-or-update-your-card","Why do I need to enter my card?",".",[28,406,408],{"id":407},"can-i-book-two-services-in-one-visit","Can I book two services in one visit?",[11,410,411],{},"Yes — add each service at the first step and the booking finds a time that fits them together, sometimes with two professionals working in sequence (the time slot says so).",{"title":90,"searchDepth":91,"depth":91,"links":413},[414,423,424,425],{"id":259,"depth":91,"text":260,"children":415},[416,417,418,419,420,421,422],{"id":265,"depth":96,"text":266},{"id":272,"depth":96,"text":273},{"id":279,"depth":96,"text":280},{"id":286,"depth":96,"text":287},{"id":293,"depth":96,"text":294},{"id":300,"depth":96,"text":301},{"id":59,"depth":96,"text":60},{"id":316,"depth":91,"text":317},{"id":323,"depth":91,"text":324},{"id":66,"depth":91,"text":67,"children":426},[427,428,429],{"id":388,"depth":96,"text":389},{"id":395,"depth":96,"text":396},{"id":407,"depth":96,"text":408},"Book a salon or clinic visit online in a few taps — choose your services, a professional and a time, pay any deposit, and get your confirmation.","i-lucide-calendar-plus",[433,434,435,436,437,438],"book appointment online","book a facial online","online booking salon","book without an account","deposit to book appointment","choose stylist online",{},[367,402],{"title":251,"description":430},"help\u002Fbook-online\u002Fbook-an-appointment-online","OOOA6tTe9FxJOd_OqPId9y7ABzdiePvQ9LgQF5UXDeo",{"id":445,"title":446,"audience":6,"body":447,"category":105,"description":548,"draft":107,"extension":108,"icon":549,"keywords":550,"meta":556,"navigation":117,"order":557,"path":122,"related":558,"seo":560,"stem":561,"updatedAt":125,"__hash__":562},"help\u002Fhelp\u002Fbook-online\u002Ffind-your-receipt.md","Where do I find my receipt?",{"type":8,"value":448,"toc":534},[449,459,463,466,470,493,497,508,510,514,517,521,527,531],[11,450,13,451,454,455,458],{},[15,452,453],{},"view this receipt online"," link in the email your venue sent after you paid — it shows your itemised copy with no sign-in needed. Tap ",[15,456,457],{},"Print"," to print it or save it as a PDF.",[20,460,462],{"id":461},"whats-on-my-receipt","What's on my receipt?",[11,464,465],{},"Every item, discounts, tax, tip, the total, and how it was paid — the venue's name and address at the top, so it works for expenses or insurance claims.",[20,467,469],{"id":468},"how-do-i-save-it-as-a-pdf","How do I save it as a PDF?",[25,471,472,476,479,483,486,490],{},[28,473,475],{"id":474},"open-the-receipt-link","Open the receipt link",[11,477,478],{},"From the email — no sign-in needed.",[28,480,482],{"id":481},"tap-print","Tap Print",[11,484,485],{},"Your device's print screen opens.",[28,487,489],{"id":488},"choose-save-as-pdf","Choose Save as PDF",[11,491,492],{},"On most phones and computers it's an option on that same print screen.",[20,494,496],{"id":495},"where-are-all-my-past-receipts","Where are all my past receipts?",[11,498,499,500,503,504,404],{},"If your venue offers a client account, sign in and open ",[15,501,502],{},"Purchases"," — every receipt from your visits is listed, each openable and printable. See ",[365,505,507],{"href":506},"\u002Fhelp\u002Fportal\u002Fyour-wallet","Your wallet",[20,509,67],{"id":66},[28,511,513],{"id":512},"the-link-says-receipt-not-found-why","The link says receipt not found — why?",[11,515,516],{},"The link may be mistyped (they're long — open it directly rather than retyping) or no longer valid. Ask the venue to resend it; it takes them a moment.",[28,518,520],{"id":519},"i-never-got-a-receipt-email-can-i-still-get-one","I never got a receipt email — can I still get one?",[11,522,523,524,526],{},"Yes — ask the venue to send or resend it, or find it under ",[15,525,502],{}," if you have an account.",[28,528,530],{"id":529},"is-my-receipt-private","Is my receipt private?",[11,532,533],{},"Anyone with the link can open it, so treat the link like the receipt itself.",{"title":90,"searchDepth":91,"depth":91,"links":535},[536,537,542,543],{"id":461,"depth":91,"text":462},{"id":468,"depth":91,"text":469,"children":538},[539,540,541],{"id":474,"depth":96,"text":475},{"id":481,"depth":96,"text":482},{"id":488,"depth":96,"text":489},{"id":495,"depth":91,"text":496},{"id":66,"depth":91,"text":67,"children":544},[545,546,547],{"id":512,"depth":96,"text":513},{"id":519,"depth":96,"text":520},{"id":529,"depth":96,"text":530},"Open the receipt link from your email to see your itemised copy, print it or save it as a PDF, and find every past receipt in your online account.","i-lucide-receipt",[551,552,553,554,555],"find my salon receipt","receipt link email","save receipt as pdf","itemised receipt salon","past receipts online",{},140,[506,559],"\u002Fhelp\u002Fbook-online\u002Fpay-a-payment-link",{"title":446,"description":548},"help\u002Fbook-online\u002Ffind-your-receipt","j9AwwpVzZD50Yj6m91Uf6Op_Ch03ohE-L4SZfA0FWzg",1790225859247]