[{"data":1,"prerenderedAt":1141},["ShallowReactive",2],{"help:\u002Fhelp\u002Fcalendar\u002Fappointment-reminders":3,"help-all-categories":294,"help-cat-articles:\u002Fhelp\u002Fcalendar\u002Fappointment-reminders":414,"help-related:\u002Fhelp\u002Fcalendar\u002Fappointment-reminders":415},{"id":4,"title":5,"audience":6,"body":7,"category":271,"description":272,"draft":273,"extension":274,"icon":275,"keywords":276,"meta":283,"navigation":284,"order":285,"path":286,"related":287,"seo":290,"stem":291,"updatedAt":292,"__hash__":293},"help\u002Fhelp\u002Fcalendar\u002Fappointment-reminders.md","Set up appointment reminders","clinic",{"type":8,"value":9,"toc":250},"minimark",[10,31,36,39,97,100,104,151,155,174,178,181,187,191,200,204,208,214,218,227,231,237,241],[11,12,13,14,18,19,22,23,26,27,30],"p",{},"Owneli sends up to three automatic reminders before every appointment — a ",[15,16,17],"strong",{},"48-hour reminder",", a ",[15,20,21],{},"24-hour reminder",", and a ",[15,24,25],{},"3-hour reminder"," — each switched on, re-timed, and given an SMS channel independently under ",[15,28,29],{},"Growth → Automations",". Nothing is sent by hand.",[32,33,35],"h2",{"id":34},"how-do-appointment-reminders-work","How do appointment reminders work?",[11,37,38],{},"When a booking is made, Owneli schedules one email per enabled reminder at the configured offset before the start time. A background job sends them every few minutes, re-checking at send time that the automation is still on. Reminder emails include a calendar attachment the client can add to their phone.",[40,41,42,58],"table",{},[43,44,45],"thead",{},[46,47,48,52,55],"tr",{},[49,50,51],"th",{},"Reminder",[49,53,54],{},"Default timing",[49,56,57],{},"Adjustable?",[59,60,61,74,86],"tbody",{},[46,62,63,68,71],{},[64,65,66],"td",{},[15,67,17],{},[64,69,70],{},"48 hours before",[64,72,73],{},"Yes — 1 to 720 hours",[46,75,76,80,83],{},[64,77,78],{},[15,79,21],{},[64,81,82],{},"24 hours before",[64,84,85],{},"Yes",[46,87,88,92,95],{},[64,89,90],{},[15,91,25],{},[64,93,94],{},"3 hours before",[64,96,85],{},[11,98,99],{},"A reminder whose send time has already passed when the booking is made is simply skipped — a same-day booking doesn't get a 48-hour reminder.",[32,101,103],{"id":102},"change-whats-sent","Change what's sent",[105,106,107,112,122,126,133,137,144,148],"steps",{},[108,109,111],"h3",{"id":110},"open-automations","Open Automations",[11,113,114,115,117,118,121],{},"Go to ",[15,116,29],{}," and find the ",[15,119,120],{},"Reminders"," group. Each reminder card shows its channels and how many were sent in the last 30 days.",[108,123,125],{"id":124},"open-a-reminder","Open a reminder",[11,127,128,129,132],{},"Click it to edit. ",[15,130,131],{},"Send this many hours before the appointment"," sets the timing — for example, 24 for a day-ahead reminder or 3 for a same-day nudge.",[108,134,136],{"id":135},"add-sms-if-you-use-it","Add SMS if you use it",[11,138,139,140,143],{},"Tick ",[15,141,142],{},"Also send by SMS",". Email is always sent; SMS requires SMS to be set up for your business, and only fires after the email sends successfully.",[108,145,147],{"id":146},"edit-the-message","Edit the message",[11,149,150],{},"The message content is editable on the same page. Save, and every future send uses the new version.",[32,152,154],{"id":153},"override-reminders-for-one-booking","Override reminders for one booking",[11,156,157,158,161,162,165,166,169,170,173],{},"Open the appointment, then the ",[15,159,160],{},"⋮"," menu → ",[15,163,164],{},"Automations",". The ",[15,167,168],{},"Appointment automations"," panel is scoped to this booking only — turn a reminder off for one visit without touching your defaults, and ",[15,171,172],{},"Reset to default"," puts it back.",[32,175,177],{"id":176},"quiet-hours-and-consent","Quiet hours and consent",[11,179,180],{},"A reminder that would land overnight is held until your quiet-hours window reopens (never later than the appointment itself). Reminders are transactional, so they don't need marketing consent — but a client who has texted STOP will not receive the SMS.",[182,183,184],"tip",{},[11,185,186],{},"Rescheduling an appointment automatically re-arms its reminders against the new time — even if you chose not to notify the client about the move.",[32,188,190],{"id":189},"see-what-went-out","See what went out",[11,192,193,194,161,196,199],{},"Open the appointment's ",[15,195,160],{},[15,197,198],{},"View activity"," for the appointment's audit trail of lifecycle events.",[32,201,203],{"id":202},"common-questions","Common questions",[108,205,207],{"id":206},"why-didnt-my-client-get-the-sms-reminder","Why didn't my client get the SMS reminder?",[11,209,210,211,213],{},"Check, in order: SMS is set up for your business, ",[15,212,142],{}," is on for that reminder, the client hasn't replied STOP, and their phone number is a valid mobile. The SMS also only goes out after the email for the same reminder sends.",[108,215,217],{"id":216},"can-i-turn-off-reminders-for-just-one-client-visit","Can I turn off reminders for just one client visit?",[11,219,220,221,223,224,226],{},"Yes — open the appointment, ",[15,222,160],{}," → ",[15,225,164],{},", and switch the reminder off for that booking only.",[108,228,230],{"id":229},"can-i-add-a-reminder-at-a-different-time-like-one-week-before","Can I add a reminder at a different time, like one week before?",[11,232,233,234,236],{},"Change one of the three reminders' ",[15,235,131],{}," — up to 720 hours (30 days). There are three reminder slots; you can't add a fourth.",[108,238,240],{"id":239},"do-reminders-show-the-right-time-zone","Do reminders show the right time zone?",[11,242,243,244,249],{},"Yes — times are rendered in your clinic's time zone, with the zone label included. See ",[245,246,248],"a",{"href":247},"\u002Fhelp\u002Fcalendar\u002Ftime-zones-on-the-calendar","Time zones on the calendar",".",{"title":251,"searchDepth":252,"depth":252,"links":253},"",2,[254,255,262,263,264,265],{"id":34,"depth":252,"text":35},{"id":102,"depth":252,"text":103,"children":256},[257,259,260,261],{"id":110,"depth":258,"text":111},3,{"id":124,"depth":258,"text":125},{"id":135,"depth":258,"text":136},{"id":146,"depth":258,"text":147},{"id":153,"depth":252,"text":154},{"id":176,"depth":252,"text":177},{"id":189,"depth":252,"text":190},{"id":202,"depth":252,"text":203,"children":266},[267,268,269,270],{"id":206,"depth":258,"text":207},{"id":216,"depth":258,"text":217},{"id":229,"depth":258,"text":230},{"id":239,"depth":258,"text":240},"calendar","Turn on 48-hour, 24-hour and 3-hour appointment reminders by email and SMS, change their timing, and override them for one booking.",false,"md","i-lucide-bell-ring",[277,278,279,280,281,282],"appointment reminder email","appointment reminder text message","change reminder time","turn off reminders for one appointment","reduce no shows with reminders","sms reminder setup",{},true,100,"\u002Fhelp\u002Fcalendar\u002Fappointment-reminders",[288,289,247],"\u002Fhelp\u002Fcalendar\u002Fbook-an-appointment","\u002Fhelp\u002Fgrowth\u002Fautomations",{"title":5,"description":272},"help\u002Fcalendar\u002Fappointment-reminders","2026-08-14","NhalDVsPZpzS5IZxYf_yKBQoaOnn2TNOyL2E2J7fAW8",[295,306,314,323,333,343,353,363,373,383,393,404],{"id":296,"title":297,"audience":6,"description":298,"extension":299,"icon":300,"meta":301,"order":302,"slug":303,"stem":304,"__hash__":305},"helpCategories\u002Fhelp\u002Fcategories\u002Fgetting-started.yml","Getting started","Set up your workspace, learn the layout, and run your first day.","yml","i-lucide-compass",{},1,"getting-started","help\u002Fcategories\u002Fgetting-started","lTnfg_2tKvxQ9QanJ9XY3shoBHrJNWNfnxhcYaaKKPI",{"id":307,"title":308,"audience":6,"description":309,"extension":299,"icon":310,"meta":311,"order":252,"slug":271,"stem":312,"__hash__":313},"helpCategories\u002Fhelp\u002Fcategories\u002Fcalendar.yml","Calendar & booking","Book, move, and cancel appointments. Block time, work the waitlist, and read the grid at a glance.","i-lucide-calendar",{},"help\u002Fcategories\u002Fcalendar","s5UMHzRIeTUFi7mdsOyuSluzJBp79U9WTsTpOtbaW-E",{"id":315,"title":316,"audience":6,"description":317,"extension":299,"icon":318,"meta":319,"order":258,"slug":320,"stem":321,"__hash__":322},"helpCategories\u002Fhelp\u002Fcategories\u002Fcheckout.yml","Checkout & payments","Ring up a sale, take tips, handle deposits and fees, issue refunds, and close the drawer.","i-lucide-credit-card",{},"checkout","help\u002Fcategories\u002Fcheckout","4PQPgJd7Z25g0SvtoqqdMlnzk3DlcJpaZhNAiNiYVW0",{"id":324,"title":325,"audience":6,"description":326,"extension":299,"icon":327,"meta":328,"order":329,"slug":330,"stem":331,"__hash__":332},"helpCategories\u002Fhelp\u002Fcategories\u002Fclients.yml","Clients & forms","Add and find clients, read a client profile, and send forms and consents.","i-lucide-users",{},4,"clients","help\u002Fcategories\u002Fclients","u-tqzEJo2gR_wJ7x7y-EMIF3L4TP9EuBWlamwgwCC0I",{"id":334,"title":335,"audience":6,"description":336,"extension":299,"icon":337,"meta":338,"order":339,"slug":340,"stem":341,"__hash__":342},"helpCategories\u002Fhelp\u002Fcategories\u002Fretail.yml","Memberships, packages & gift cards","The things clients buy once and spend down over time, and how each one behaves at checkout.","i-lucide-gift",{},5,"retail","help\u002Fcategories\u002Fretail","wVVr_rc_P9p2RZWwy0XKsNB9fQ7XtQxxIz4qnixkGkg",{"id":344,"title":345,"audience":6,"description":346,"extension":299,"icon":347,"meta":348,"order":349,"slug":350,"stem":351,"__hash__":352},"helpCategories\u002Fhelp\u002Fcategories\u002Foperations.yml","Operations","The internal side of the business, covering your written playbook, task boards, venue incidents, and the policies everyone signs.","i-lucide-briefcase",{},6,"operations","help\u002Fcategories\u002Foperations","kSPRTYYbOW5LBNuaYXGv0C4IE7BqS2n-OkCSI97f-cM",{"id":354,"title":355,"audience":6,"description":356,"extension":299,"icon":357,"meta":358,"order":359,"slug":360,"stem":361,"__hash__":362},"helpCategories\u002Fhelp\u002Fcategories\u002Fteam.yml","Team & scheduling","Working hours, the weekly roster, clock-in, timesheets, and time off.","i-lucide-id-card",{},7,"team","help\u002Fcategories\u002Fteam","1cMbCRwUmewb4t_DwUJ7jJUjntx-odU8jRDgBredsPs",{"id":364,"title":365,"audience":6,"description":366,"extension":299,"icon":367,"meta":368,"order":369,"slug":370,"stem":371,"__hash__":372},"helpCategories\u002Fhelp\u002Fcategories\u002Fgrowth.yml","Reports & growth","Read the numbers, export them, and find the report you actually need.","i-lucide-trending-up",{},8,"growth","help\u002Fcategories\u002Fgrowth","3XyCU-DkoYi7xSPz0tDRohlYkNBUS0YsLo-insknI8o",{"id":374,"title":375,"audience":6,"description":376,"extension":299,"icon":377,"meta":378,"order":379,"slug":380,"stem":381,"__hash__":382},"helpCategories\u002Fhelp\u002Fcategories\u002Fsettings.yml","Settings & admin","Services and pricing, who can see what, and moving your data in from another system.","i-lucide-settings",{},9,"settings","help\u002Fcategories\u002Fsettings","rdLQHp7tfAu5iySbsypfXu1kOuujDAuLVk6yGidNvtQ",{"id":384,"title":385,"audience":6,"description":386,"extension":299,"icon":387,"meta":388,"order":389,"slug":390,"stem":391,"__hash__":392},"helpCategories\u002Fhelp\u002Fcategories\u002Faccount.yml","Your login and profile","Your own login, password, two-factor security, profile, and language.","i-lucide-user-circle",{},10,"account","help\u002Fcategories\u002Faccount","8JZPH_8Q-lnEEFgysE9gCwyd1pzUe2hfAebATuQ5Pog",{"id":394,"title":395,"audience":396,"description":397,"extension":299,"icon":398,"meta":399,"order":400,"slug":401,"stem":402,"__hash__":403},"helpCategories\u002Fhelp\u002Fcategories\u002Fbook-online.yml","Book online","client","Booking, paying, and managing your visit from your venue's booking page and the private links they send you.","i-lucide-globe",{},20,"book-online","help\u002Fcategories\u002Fbook-online","dUBIoELt-ci1vqbw_VX1VA6PGJV8V-9x4ZmpAk1aXXE",{"id":405,"title":406,"audience":396,"description":407,"extension":299,"icon":408,"meta":409,"order":410,"slug":411,"stem":412,"__hash__":413},"helpCategories\u002Fhelp\u002Fcategories\u002Fportal.yml","Your account and visits","Booking from your account, managing your visits, and using your wallet, memberships and rewards.","i-lucide-user-round",{},21,"portal","help\u002Fcategories\u002Fportal","D8_zQhv9hO2b9PYDADw-ebh1yZUuC0UcBt3DDZbMAH4",[],[416,620,961],{"id":417,"title":418,"audience":6,"body":419,"category":271,"description":609,"draft":273,"extension":274,"icon":610,"keywords":611,"meta":612,"navigation":284,"order":400,"path":288,"related":613,"seo":616,"stem":617,"updatedAt":618,"__hash__":619},"help\u002Fhelp\u002Fcalendar\u002Fbook-an-appointment.md","Book an appointment",{"type":8,"value":420,"toc":594},[421,424,428,454,458,539,543,546,560,564,567,571,582,586,589],[11,422,423],{},"Bookings are made in one panel that slides in from the right. You can open it from anywhere in the app, so you never have to navigate to the calendar first just to take a booking over the phone.",[32,425,427],{"id":426},"open-the-booking-panel","Open the booking panel",[429,430,431,435,442],"ul",{},[432,433,434],"li",{},"Click an empty slot on the calendar — the date, time, and team member are pre-filled from where you clicked",[432,436,437,438,441],{},"Use ",[15,439,440],{},"Add → New appointment"," in the calendar toolbar",[432,443,444,445,449,450,453],{},"Use the search palette (",[446,447,448],"code",{},"⌘K"," \u002F ",[446,451,452],{},"Ctrl+K",")",[32,455,457],{"id":456},"build-the-booking","Build the booking",[105,459,460,464,471,474,478,481,484,488,491,494,498,505,508,512,532,536],{},[108,461,463],{"id":462},"pick-the-client","Pick the client",[11,465,466,467,470],{},"Search by name, email, or phone. If they're new, ",[15,468,469],{},"New client"," opens the add-client overlay without losing your booking — you come straight back with them attached.",[11,472,473],{},"Once a client is attached you'll see a snapshot beside the form: their upcoming visits, what they usually book, and any tags. Recent services appear as one-tap cards, so rebooking a regular is a single click.",[108,475,477],{"id":476},"choose-services","Choose services",[11,479,480],{},"Pick one or more. Each service you add extends the visit and stacks in the summary with its own duration and price.",[11,482,483],{},"Where a service has pricing options or variants, choose one — the duration and price follow the option, not the base service. If the client holds a membership that discounts this service, the member price is shown.",[108,485,487],{"id":486},"assign-a-provider","Assign a provider",[11,489,490],{},"Each service can go to a different team member, so a visit that starts with one person and finishes with another books as one appointment rather than two.",[11,492,493],{},"Only staff who are bookable and have working hours that day appear.",[108,495,497],{"id":496},"pick-a-time","Pick a time",[11,499,500,501,504],{},"Open slots for the selected date are offered. If the day is full, ",[15,502,503],{},"Find next available"," jumps to the next date that fits.",[11,506,507],{},"You can still book outside working hours — the panel warns you that the slot is off-hours and lets you book anyway. That's how you take the 7am regular who arrives before the doors open.",[108,509,511],{"id":510},"add-anything-else","Add anything else",[429,513,514,520,526],{},[432,515,516,519],{},[15,517,518],{},"Resources"," — if the service needs a room or a machine, it's reserved with the booking. Equipment already taken at that time is shown as busy.",[432,521,522,525],{},[15,523,524],{},"Internal note"," — visible to staff only, never to the client.",[432,527,528,531],{},[15,529,530],{},"Repeat"," — weekly, every two weeks, every four weeks, or monthly, for a set number of occurrences. Owneli books the whole series at once and tells you if any occurrence had to be skipped because of a clash.",[108,533,535],{"id":534},"book-it","Book it",[11,537,538],{},"The footer shows the full visit — total duration, total price, and any deposit due. Confirm and the block appears on the grid.",[32,540,542],{"id":541},"payment-terms-for-this-booking","Payment terms for this booking",[11,544,545],{},"If your business requires a card on file or a deposit, the panel shows what applies and what's due. You can override it for this one booking — no card, card on file, or deposit — without changing your business-wide policy.",[547,548,549],"warning",{},[11,550,551,552,555,556,249],{},"Overriding down to \"no card\" for a booking waives the deposit ",[15,553,554],{},"and"," the ability to charge that client a late-cancellation or no-show fee later. Fees can only be collected where a card was captured. See ",[245,557,559],{"href":558},"\u002Fhelp\u002Fcheckout\u002Fdeposits-and-cancellation-fees","Deposits, cancellation and no-show fees",[32,561,563],{"id":562},"double-bookings","Double bookings",[11,565,566],{},"By default an overlapping booking is refused. If your business has overlapping bookings enabled, the booking succeeds and you get a notice naming the appointment it stacked on, so a deliberate double-book never looks like an accident.",[32,568,570],{"id":569},"group-bookings","Group bookings",[11,572,573,574,577,578,581],{},"To book several guests into one visit, use ",[15,575,576],{},"Add → Group appointment"," in the calendar toolbar, or ",[15,579,580],{},"Group appointment"," from the empty-slot menu. Each guest gets their own service and provider, and they move, check in, and check out together.",[32,583,585],{"id":584},"after-the-appointment-is-booked","After the appointment is booked",[11,587,588],{},"The block on the grid is the appointment's home. Clicking it opens the detail panel where you check the client in, add services, take payment, reschedule, or cancel.",[182,590,591],{},[11,592,593],{},"Confirmation emails and reminders go out automatically based on your automation settings — you don't send them by hand.",{"title":251,"searchDepth":252,"depth":252,"links":595},[596,597,605,606,607,608],{"id":426,"depth":252,"text":427},{"id":456,"depth":252,"text":457,"children":598},[599,600,601,602,603,604],{"id":462,"depth":258,"text":463},{"id":476,"depth":258,"text":477},{"id":486,"depth":258,"text":487},{"id":496,"depth":258,"text":497},{"id":510,"depth":258,"text":511},{"id":534,"depth":258,"text":535},{"id":541,"depth":252,"text":542},{"id":562,"depth":252,"text":563},{"id":569,"depth":252,"text":570},{"id":584,"depth":252,"text":585},"Build a booking from the calendar — client, services, provider, time — plus repeats, resources, and per-booking payment terms.","i-lucide-calendar-plus",[],{},[614,615,558],"\u002Fhelp\u002Fcalendar\u002Ffind-your-way-around","\u002Fhelp\u002Fcalendar\u002Freschedule-cancel-and-no-shows",{"title":418,"description":609},"help\u002Fcalendar\u002Fbook-an-appointment","2026-09-01","ooMBrRZqK4Rsj4YDfn_1kEncmLcAVprsjqqyf0yW8_w",{"id":621,"title":164,"audience":6,"body":622,"category":370,"description":952,"draft":273,"extension":274,"icon":953,"keywords":954,"meta":955,"navigation":284,"order":956,"path":289,"related":957,"seo":958,"stem":959,"updatedAt":618,"__hash__":960},"help\u002Fhelp\u002Fgrowth\u002Fautomations.md",{"type":8,"value":623,"toc":934},[624,628,631,635,638,641,644,686,690,715,719,729,733,750,754,763,767,772,776,796,800,803,822,825,829,832,836,842,853,867,870,878,882,885,888,892,901,905,911,915,931],[11,625,626],{},[15,627,29],{},[11,629,630],{},"Automations are the messages that go out without anyone pressing send: reminders, confirmations, review requests, birthday notes. You configure them once.",[32,632,634],{"id":633},"the-catalogue","The catalogue",[11,636,637],{},"Automations are grouped by what they're for.",[108,639,120],{"id":640},"reminders",[11,642,643],{},"Nudge clients before their visit so fewer no-show.",[40,645,646,656],{},[43,647,648],{},[46,649,650,653],{},[49,651,652],{},"Automation",[49,654,655],{},"Default",[59,657,658,667,678],{},[46,659,660,664],{},[64,661,662],{},[15,663,17],{},[64,665,666],{},"Off",[46,668,669,673],{},[64,670,671],{},[15,672,21],{},[64,674,675],{},[15,676,677],{},"On",[46,679,680,684],{},[64,681,682],{},[15,683,25],{},[64,685,666],{},[108,687,689],{"id":688},"appointment-updates","Appointment updates",[11,691,692,693,696,697,696,700,696,703,696,706,696,709,696,712,249],{},"Keep clients in the loop as their booking changes: ",[15,694,695],{},"New appointment",", ",[15,698,699],{},"Rescheduled",[15,701,702],{},"Cancelled",[15,704,705],{},"No-show follow-up",[15,707,708],{},"Thank you for visiting",[15,710,711],{},"Thank you for tipping",[15,713,714],{},"Aftercare",[108,716,718],{"id":717},"feedback-reviews","Feedback & reviews",[11,720,721,724,725,249],{},[15,722,723],{},"Review request"," — see ",[245,726,728],{"href":727},"\u002Fhelp\u002Fgrowth\u002Freviews","Collecting and managing reviews",[108,730,732],{"id":731},"increase-bookings","Increase bookings",[11,734,735,696,738,696,741,696,744,696,747,249],{},[15,736,737],{},"Rebook reminder",[15,739,740],{},"Expiring benefits",[15,742,743],{},"Birthday",[15,745,746],{},"Win-back",[15,748,749],{},"Reward loyal clients",[108,751,753],{"id":752},"waitlist-updates","Waitlist updates",[11,755,756,759,760,249],{},[15,757,758],{},"Added to waitlist"," and ",[15,761,762],{},"A slot opened up",[108,764,766],{"id":765},"milestones","Milestones",[11,768,769,249],{},[15,770,771],{},"Welcome new clients",[108,773,775],{"id":774},"client-loyalty","Client loyalty",[11,777,778,696,781,696,784,696,787,696,790,696,793,249],{},[15,779,780],{},"Points earned",[15,782,783],{},"New tier reached",[15,785,786],{},"Reward available",[15,788,789],{},"Referral friend booked",[15,791,792],{},"Referral reward available",[15,794,795],{},"Referred friend welcome",[32,797,799],{"id":798},"configuring-one","Configuring one",[11,801,802],{},"Open an automation from the catalogue and you can set:",[429,804,805,810,816],{},[432,806,807],{},[15,808,809],{},"On or off",[432,811,812,815],{},[15,813,814],{},"Channels"," — email, SMS, or both. Not every automation is SMS-capable; the ones that are say so.",[432,817,818,821],{},[15,819,820],{},"The content"," — each automation has an email behind it, and the catalogue card previews what the message leads with",[11,823,824],{},"Roughly half the catalogue is on by default — the ones nearly every business wants, like the 24-hour reminder and the booking confirmation. The rest are opt-in.",[32,826,828],{"id":827},"per-appointment-overrides","Per-appointment overrides",[11,830,831],{},"Some automations can be overridden for a single booking, from the appointment's automations panel. Use it for the client who has explicitly asked not to be reminded, without turning reminders off for everyone.",[32,833,835],{"id":834},"quiet-hours","Quiet hours",[837,838,839],"note",{},[11,840,841],{},"A 2am appointment reminder is exactly as unwelcome as a 2am marketing text. Every client-facing send passes through the same quiet-hours gate.",[11,843,844,845,848,849,852],{},"Quiet hours are a local-time window during which messages are ",[15,846,847],{},"not"," sent. The default sendable window is ",[15,850,851],{},"9:00 to 20:00"," in your business's timezone.",[429,854,855,861],{},[432,856,857,860],{},[15,858,859],{},"SMS"," inside quiet hours is held by the queue.",[432,862,863,866],{},[15,864,865],{},"Email"," reminders and retention nudges have their scheduled time pushed forward, so they go out the moment the window reopens rather than overnight.",[11,868,869],{},"The window is resolved in your business's own timezone, never the server's, and a location can carry its own override.",[547,871,872],{},[11,873,874,875,877],{},"Transactional messages — a booking confirmation, a cancellation notice, a receipt — are ",[15,876,847],{}," deferred. Someone who books at 11pm gets their confirmation at 11pm, because a confirmation that arrives nine hours late is worse than one that arrives at a bad hour. Only reminders and marketing defer.",[32,879,881],{"id":880},"consent","Consent",[11,883,884],{},"Marketing consent is separate from appointment notifications, and both are per-client. Turning on appointment SMS for a client is not permission to send them campaigns.",[11,886,887],{},"Clients can opt out of appointment emails, appointment SMS, and birthday messages independently, from their profile or from their own account.",[32,889,891],{"id":890},"sms-costs","SMS costs",[11,893,894,895,897,898,249],{},"SMS is charged per segment against a messaging balance. If the balance runs out, SMS stops sending while email continues — check the balance shown at the top of ",[15,896,164],{},", or top up under ",[15,899,900],{},"Settings → Billing → Messaging wallet",[32,902,904],{"id":903},"history","History",[11,906,907,908,910],{},"Each automation has a ",[15,909,904],{}," view showing what actually fired and when, which is the fastest way to answer \"did the reminder go out?\" without guessing.",[32,912,914],{"id":913},"automations-versus-campaigns","Automations versus campaigns",[11,916,917,918,921,922,926,927,930],{},"An automation is ",[15,919,920],{},"triggered"," — it fires when something happens to one client. A ",[245,923,925],{"href":924},"\u002Fhelp\u002Fgrowth\u002Fcampaigns","campaign"," is ",[15,928,929],{},"broadcast"," — you choose an audience and a time, and it goes to all of them at once.",[11,932,933],{},"If your sentence has \"when\", it's an automation. If it has \"everyone who\", it's a campaign.",{"title":251,"searchDepth":252,"depth":252,"links":935},[936,945,946,947,948,949,950,951],{"id":633,"depth":252,"text":634,"children":937},[938,939,940,941,942,943,944],{"id":640,"depth":258,"text":120},{"id":688,"depth":258,"text":689},{"id":717,"depth":258,"text":718},{"id":731,"depth":258,"text":732},{"id":752,"depth":258,"text":753},{"id":765,"depth":258,"text":766},{"id":774,"depth":258,"text":775},{"id":798,"depth":252,"text":799},{"id":827,"depth":252,"text":828},{"id":834,"depth":252,"text":835},{"id":880,"depth":252,"text":881},{"id":890,"depth":252,"text":891},{"id":903,"depth":252,"text":904},{"id":913,"depth":252,"text":914},"The messages Owneli sends on your behalf — what's in the catalogue, which are on by default, and how quiet hours protect your clients.","i-lucide-zap",[],{},30,[924,727,288],{"title":164,"description":952},"help\u002Fgrowth\u002Fautomations","6qmwAeW884UxJXhOv2aDJYzANfkzJswWmv-Rlu9Kxrw",{"id":962,"title":963,"audience":6,"body":964,"category":271,"description":1127,"draft":273,"extension":274,"icon":398,"keywords":1128,"meta":1134,"navigation":284,"order":1135,"path":247,"related":1136,"seo":1138,"stem":1139,"updatedAt":292,"__hash__":1140},"help\u002Fhelp\u002Fcalendar\u002Ftime-zones-on-the-calendar.md","How time zones work on the calendar",{"type":8,"value":965,"toc":1117},[966,973,977,980,1036,1039,1048,1052,1055,1081,1084,1088,1091,1093,1097,1103,1107,1110,1114],[11,967,968,969,972],{},"The calendar always shows appointments in the ",[15,970,971],{},"clinic's"," time zone — the zone of the location you're viewing — no matter where you or your device happen to be. A 2 PM booking at your New York location sits at 2 PM on the grid even if you're checking it from Los Angeles.",[32,974,976],{"id":975},"which-time-zone-does-the-calendar-use","Which time zone does the calendar use?",[11,978,979],{},"Owneli resolves the display zone in this order:",[40,981,982,995],{},[43,983,984],{},[46,985,986,989,992],{},[49,987,988],{},"Priority",[49,990,991],{},"Source",[49,993,994],{},"Where it's set",[59,996,997,1012,1025],{},[46,998,999,1002,1009],{},[64,1000,1001],{},"1",[64,1003,1004,1005,1008],{},"The active ",[15,1006,1007],{},"location's"," time zone",[64,1010,1011],{},"The location editor",[46,1013,1014,1017,1020],{},[64,1015,1016],{},"2",[64,1018,1019],{},"The business default",[64,1021,1022],{},[15,1023,1024],{},"Settings → Defaults → Timezone",[46,1026,1027,1030,1033],{},[64,1028,1029],{},"3",[64,1031,1032],{},"Your browser's zone",[64,1034,1035],{},"Fallback only",[11,1037,1038],{},"Appointments are stored as absolute moments in time, so nothing shifts when you change these settings — only how the grid labels the hours.",[182,1040,1041],{},[11,1042,1043,1044,1047],{},"When you change the business default and your locations use a different zone, Owneli asks ",[15,1045,1046],{},"\"Update location timezones?\""," so the calendar and the default stay in agreement. The location's zone is what the calendar actually follows.",[32,1049,1051],{"id":1050},"what-clients-see","What clients see",[11,1053,1054],{},"Clients always see the salon's local time — the time they should walk through your door:",[429,1056,1057,1063,1069,1075],{},[432,1058,1059,1062],{},[15,1060,1061],{},"Confirmation and reminder emails"," show the time in your location's zone with the zone label spelled out, e.g. \"3:00 PM EDT\".",[432,1064,1065,1068],{},[15,1066,1067],{},"The public booking page"," offers slots in the location's zone.",[432,1070,1071,1074],{},[15,1072,1073],{},"The manage-booking link"," shows the visit in the same zone.",[432,1076,1077,1080],{},[15,1078,1079],{},"Reminder SMS"," say \"today\" or \"tomorrow\" resolved in the clinic's zone at the moment of sending.",[11,1082,1083],{},"So a client booking your Toronto clinic from a phone set to London time still sees Toronto times — deliberately, because the appointment happens in Toronto.",[32,1085,1087],{"id":1086},"multiple-locations","Multiple locations",[11,1089,1090],{},"Each location carries its own time zone, and its calendar renders in it. One caveat: when you look at a client's history across locations, the times render in the zone of the location you're currently working in, not each visit's own location.",[32,1092,203],{"id":202},[108,1094,1096],{"id":1095},"the-calendar-shows-the-wrong-times-what-do-i-check","The calendar shows the wrong times — what do I check?",[11,1098,1099,1100,1102],{},"Check the active location's time zone in the location editor first, then ",[15,1101,1024],{},". The location's zone wins.",[108,1104,1106],{"id":1105},"do-clients-in-another-time-zone-see-their-local-time","Do clients in another time zone see their local time?",[11,1108,1109],{},"No — they see the salon's local time, labelled with the zone (\"EDT\"). That's the time to arrive, which is the number that matters.",[108,1111,1113],{"id":1112},"if-i-change-the-time-zone-do-existing-appointments-move","If I change the time zone, do existing appointments move?",[11,1115,1116],{},"No. Appointments are stored as absolute moments; changing the zone only changes the labels on the grid and in future emails.",{"title":251,"searchDepth":252,"depth":252,"links":1118},[1119,1120,1121,1122],{"id":975,"depth":252,"text":976},{"id":1050,"depth":252,"text":1051},{"id":1086,"depth":252,"text":1087},{"id":202,"depth":252,"text":203,"children":1123},[1124,1125,1126],{"id":1095,"depth":258,"text":1096},{"id":1105,"depth":258,"text":1106},{"id":1112,"depth":258,"text":1113},"The calendar always shows your clinic's local time, not the viewer's. Learn where the time zone is set and what clients see in emails.",[1129,1130,1131,1132,1133],"calendar wrong time zone","appointment time zone in emails","change business time zone","clinic time vs client time","location timezone setting",{},130,[614,286,1137],"\u002Fhelp\u002Fsettings\u002Fmultiple-locations",{"title":963,"description":1127},"help\u002Fcalendar\u002Ftime-zones-on-the-calendar","V-tTgyUi0hZi_c6k0gi0iEIl9WRmSQJ_csoO0EWZgy0",1790218956541]