[{"data":1,"prerenderedAt":901},["ShallowReactive",2],{"help:\u002Fhelp\u002Fcalendar\u002Fblock-time-and-the-waitlist":3,"help-all-categories":257,"help-cat-articles:\u002Fhelp\u002Fcalendar\u002Fblock-time-and-the-waitlist":376,"help-related:\u002Fhelp\u002Fcalendar\u002Fblock-time-and-the-waitlist":377},{"id":4,"title":5,"audience":6,"body":7,"category":240,"description":241,"draft":242,"extension":243,"icon":244,"keywords":245,"meta":246,"navigation":247,"order":248,"path":249,"related":250,"seo":253,"stem":254,"updatedAt":255,"__hash__":256},"help\u002Fhelp\u002Fcalendar\u002Fblock-time-and-the-waitlist.md","Block time and work the waitlist","clinic",{"type":8,"value":9,"toc":227},"minimark",[10,15,19,27,30,40,47,51,58,63,66,107,111,171,174,178,181,201,205,208,211,217,221],[11,12,14],"h2",{"id":13},"block-time","Block time",[16,17,18],"p",{},"Blocked time is time that exists on the calendar but can't be booked — lunch, a break, training, a supplier visit, admin catch-up.",[16,20,21,22,26],{},"Open it from ",[23,24,25],"strong",{},"Add → Block time"," in the calendar toolbar, or from the menu that appears when you click an empty slot. Set the team member, the date and time range, and a short label so the rest of the desk knows what it is.",[16,28,29],{},"Blocked time renders as a hatched band rather than a coloured block, so it never reads as a booking at a glance. Online booking will not offer a blocked slot.",[31,32,33],"tip",{},[16,34,35,36,39],{},"Use blocked time for one-off, same-week interruptions. For a pattern that repeats every week — a standing Wednesday afternoon off — change the person's working hours under ",[23,37,38],{},"Team → Scheduling"," instead. Blocking the same two hours fifty-two times is not the tool.",[16,41,42,43,46],{},"For whole days away, use ",[23,44,45],{},"Operations → Time off"," so the absence goes through approval and lands on the roster properly. Approved time off appears on the calendar automatically.",[11,48,50],{"id":49},"the-waitlist","The waitlist",[16,52,53,54,57],{},"The waitlist is your list of clients who want in but couldn't get the slot they wanted. Open it from ",[23,55,56],{},"Waitlist"," in the calendar toolbar.",[59,60,62],"h3",{"id":61},"adding-someone","Adding someone",[16,64,65],{},"Capture:",[67,68,69,76,82,89,95,101],"ul",{},[70,71,72,73],"li",{},"The ",[23,74,75],{},"client",[70,77,72,78,81],{},[23,79,80],{},"service"," (or several)",[70,83,84,85,88],{},"A ",[23,86,87],{},"preferred provider",", or leave it open to anyone",[70,90,84,91,94],{},[23,92,93],{},"date range"," they'd accept",[70,96,84,97,100],{},[23,98,99],{},"time preference"," — any, morning, afternoon, or evening",[70,102,103,106],{},[23,104,105],{},"Notes"," and an optional expiry",[59,108,110],{"id":109},"entry-states","Entry states",[112,113,114,127],"table",{},[115,116,117],"thead",{},[118,119,120,124],"tr",{},[121,122,123],"th",{},"State",[121,125,126],{},"Meaning",[128,129,130,141,151,161],"tbody",{},[118,131,132,138],{},[133,134,135],"td",{},[23,136,137],{},"Waiting",[133,139,140],{},"Live, and eligible to be offered a slot",[118,142,143,148],{},[133,144,145],{},[23,146,147],{},"Booked",[133,149,150],{},"Converted into a real appointment",[118,152,153,158],{},[133,154,155],{},[23,156,157],{},"Expired",[133,159,160],{},"Passed its expiry date without being placed",[118,162,163,168],{},[133,164,165],{},[23,166,167],{},"Cancelled",[133,169,170],{},"Withdrawn",[16,172,173],{},"The panel shows a count against each state, so you can tell at a glance whether your list is working or just accumulating.",[59,175,177],{"id":176},"how-the-list-is-ordered","How the list is ordered",[16,179,180],{},"Your business chooses the priority strategy in settings:",[67,182,183,189,195],{},[70,184,185,188],{},[23,186,187],{},"Highest value"," — the entry worth the most money first (the default)",[70,190,191,194],{},[23,192,193],{},"Longest waiting"," — first in, first out",[70,196,197,200],{},[23,198,199],{},"Manual"," — no ranking; you decide",[59,202,204],{"id":203},"filling-a-slot","Filling a slot",[16,206,207],{},"When an appointment is cancelled or marked as a no-show, Owneli looks for a waitlist entry matching the freed service, provider and time, and offers to promote it. Accept and the entry becomes a real appointment.",[16,209,210],{},"If your business has enabled automatic offers, matching clients receive a one-tap claim link instead — the first to claim gets the slot, and the entry converts itself.",[212,213,214],"warning",{},[16,215,216],{},"Automatic offers are off unless someone turns them on. Until then the waitlist is a prompt for the front desk, not an autopilot.",[59,218,220],{"id":219},"reporting-on-it","Reporting on it",[16,222,223,226],{},[23,224,225],{},"Growth → Reports → Waitlist"," shows how many entries you take, how many convert, and how long people wait — which is the honest measure of whether the list is earning its keep.",{"title":228,"searchDepth":229,"depth":229,"links":230},"",2,[231,232],{"id":13,"depth":229,"text":14},{"id":49,"depth":229,"text":50,"children":233},[234,236,237,238,239],{"id":61,"depth":235,"text":62},3,{"id":109,"depth":235,"text":110},{"id":176,"depth":235,"text":177},{"id":203,"depth":235,"text":204},{"id":219,"depth":235,"text":220},"calendar","Keep time off the grid for breaks and training, and turn cancellations into filled slots.",false,"md","i-lucide-clock",[],{},true,40,"\u002Fhelp\u002Fcalendar\u002Fblock-time-and-the-waitlist",[251,252],"\u002Fhelp\u002Fcalendar\u002Ffind-your-way-around","\u002Fhelp\u002Fcalendar\u002Freschedule-cancel-and-no-shows",{"title":5,"description":241},"help\u002Fcalendar\u002Fblock-time-and-the-waitlist","2026-09-01","wUavHwlyIS3JrKE9DSdM2dXA7MLmtCfaY8GT1Nh-NB4",[258,269,277,286,296,306,316,326,336,346,356,366],{"id":259,"title":260,"audience":6,"description":261,"extension":262,"icon":263,"meta":264,"order":265,"slug":266,"stem":267,"__hash__":268},"helpCategories\u002Fhelp\u002Fcategories\u002Fgetting-started.yml","Getting started","Set up your workspace, learn the layout, and run your first day.","yml","i-lucide-compass",{},1,"getting-started","help\u002Fcategories\u002Fgetting-started","lTnfg_2tKvxQ9QanJ9XY3shoBHrJNWNfnxhcYaaKKPI",{"id":270,"title":271,"audience":6,"description":272,"extension":262,"icon":273,"meta":274,"order":229,"slug":240,"stem":275,"__hash__":276},"helpCategories\u002Fhelp\u002Fcategories\u002Fcalendar.yml","Calendar & booking","Book, move, and cancel appointments. Block time, work the waitlist, and read the grid at a glance.","i-lucide-calendar",{},"help\u002Fcategories\u002Fcalendar","s5UMHzRIeTUFi7mdsOyuSluzJBp79U9WTsTpOtbaW-E",{"id":278,"title":279,"audience":6,"description":280,"extension":262,"icon":281,"meta":282,"order":235,"slug":283,"stem":284,"__hash__":285},"helpCategories\u002Fhelp\u002Fcategories\u002Fcheckout.yml","Checkout & payments","Ring up a sale, take tips, handle deposits and fees, issue refunds, and close the drawer.","i-lucide-credit-card",{},"checkout","help\u002Fcategories\u002Fcheckout","4PQPgJd7Z25g0SvtoqqdMlnzk3DlcJpaZhNAiNiYVW0",{"id":287,"title":288,"audience":6,"description":289,"extension":262,"icon":290,"meta":291,"order":292,"slug":293,"stem":294,"__hash__":295},"helpCategories\u002Fhelp\u002Fcategories\u002Fclients.yml","Clients & forms","Add and find clients, read a client profile, and send forms and consents.","i-lucide-users",{},4,"clients","help\u002Fcategories\u002Fclients","u-tqzEJo2gR_wJ7x7y-EMIF3L4TP9EuBWlamwgwCC0I",{"id":297,"title":298,"audience":6,"description":299,"extension":262,"icon":300,"meta":301,"order":302,"slug":303,"stem":304,"__hash__":305},"helpCategories\u002Fhelp\u002Fcategories\u002Fretail.yml","Memberships, packages & gift cards","The things clients buy once and spend down over time, and how each one behaves at checkout.","i-lucide-gift",{},5,"retail","help\u002Fcategories\u002Fretail","wVVr_rc_P9p2RZWwy0XKsNB9fQ7XtQxxIz4qnixkGkg",{"id":307,"title":308,"audience":6,"description":309,"extension":262,"icon":310,"meta":311,"order":312,"slug":313,"stem":314,"__hash__":315},"helpCategories\u002Fhelp\u002Fcategories\u002Foperations.yml","Operations","The internal side of the business, covering your written playbook, task boards, venue incidents, and the policies everyone signs.","i-lucide-briefcase",{},6,"operations","help\u002Fcategories\u002Foperations","kSPRTYYbOW5LBNuaYXGv0C4IE7BqS2n-OkCSI97f-cM",{"id":317,"title":318,"audience":6,"description":319,"extension":262,"icon":320,"meta":321,"order":322,"slug":323,"stem":324,"__hash__":325},"helpCategories\u002Fhelp\u002Fcategories\u002Fteam.yml","Team & scheduling","Working hours, the weekly roster, clock-in, timesheets, and time off.","i-lucide-id-card",{},7,"team","help\u002Fcategories\u002Fteam","1cMbCRwUmewb4t_DwUJ7jJUjntx-odU8jRDgBredsPs",{"id":327,"title":328,"audience":6,"description":329,"extension":262,"icon":330,"meta":331,"order":332,"slug":333,"stem":334,"__hash__":335},"helpCategories\u002Fhelp\u002Fcategories\u002Fgrowth.yml","Reports & growth","Read the numbers, export them, and find the report you actually need.","i-lucide-trending-up",{},8,"growth","help\u002Fcategories\u002Fgrowth","3XyCU-DkoYi7xSPz0tDRohlYkNBUS0YsLo-insknI8o",{"id":337,"title":338,"audience":6,"description":339,"extension":262,"icon":340,"meta":341,"order":342,"slug":343,"stem":344,"__hash__":345},"helpCategories\u002Fhelp\u002Fcategories\u002Fsettings.yml","Settings & admin","Services and pricing, who can see what, and moving your data in from another system.","i-lucide-settings",{},9,"settings","help\u002Fcategories\u002Fsettings","rdLQHp7tfAu5iySbsypfXu1kOuujDAuLVk6yGidNvtQ",{"id":347,"title":348,"audience":6,"description":349,"extension":262,"icon":350,"meta":351,"order":352,"slug":353,"stem":354,"__hash__":355},"helpCategories\u002Fhelp\u002Fcategories\u002Faccount.yml","Your login and profile","Your own login, password, two-factor security, profile, and language.","i-lucide-user-circle",{},10,"account","help\u002Fcategories\u002Faccount","8JZPH_8Q-lnEEFgysE9gCwyd1pzUe2hfAebATuQ5Pog",{"id":357,"title":358,"audience":75,"description":359,"extension":262,"icon":360,"meta":361,"order":362,"slug":363,"stem":364,"__hash__":365},"helpCategories\u002Fhelp\u002Fcategories\u002Fbook-online.yml","Book online","Booking, paying, and managing your visit from your venue's booking page and the private links they send you.","i-lucide-globe",{},20,"book-online","help\u002Fcategories\u002Fbook-online","dUBIoELt-ci1vqbw_VX1VA6PGJV8V-9x4ZmpAk1aXXE",{"id":367,"title":368,"audience":75,"description":369,"extension":262,"icon":370,"meta":371,"order":372,"slug":373,"stem":374,"__hash__":375},"helpCategories\u002Fhelp\u002Fcategories\u002Fportal.yml","Your account and visits","Booking from your account, managing your visits, and using your wallet, memberships and rewards.","i-lucide-user-round",{},21,"portal","help\u002Fcategories\u002Fportal","D8_zQhv9hO2b9PYDADw-ebh1yZUuC0UcBt3DDZbMAH4",[],[378,697],{"id":379,"title":380,"audience":6,"body":381,"category":240,"description":688,"draft":242,"extension":243,"icon":273,"keywords":689,"meta":690,"navigation":247,"order":352,"path":251,"related":691,"seo":693,"stem":694,"updatedAt":695,"__hash__":696},"help\u002Fhelp\u002Fcalendar\u002Ffind-your-way-around.md","Find your way around the calendar",{"type":8,"value":382,"toc":678},[383,386,390,393,475,486,494,498,518,522,525,528,581,584,588,596,600,606,635,638,643,647,650,654,657,671,675],[16,384,385],{},"The calendar is the surface most people spend the day on. It's one grid with several ways to look at it.",[11,387,389],{"id":388},"the-five-views","The five views",[16,391,392],{},"Switch views from the view selector in the toolbar. Your choice is remembered, so the calendar opens the way you left it.",[112,394,395,408],{},[115,396,397],{},[118,398,399,402,405],{},[121,400,401],{},"View",[121,403,404],{},"What it shows",[121,406,407],{},"Best for",[128,409,410,423,436,449,462],{},[118,411,412,417,420],{},[133,413,414],{},[23,415,416],{},"Day",[133,418,419],{},"One date, one column per team member",[133,421,422],{},"The front desk during service",[118,424,425,430,433],{},[133,426,427],{},[23,428,429],{},"3 day",[133,431,432],{},"Three consecutive dates",[133,434,435],{},"A short look-ahead without losing detail",[118,437,438,443,446],{},[133,439,440],{},[23,441,442],{},"Week",[133,444,445],{},"Seven dates",[133,447,448],{},"Planning and spotting gaps",[118,450,451,456,459],{},[133,452,453],{},[23,454,455],{},"Month",[133,457,458],{},"A month grid",[133,460,461],{},"Volume at a glance, long-range planning",[118,463,464,469,472],{},[133,465,466],{},[23,467,468],{},"Agenda",[133,470,471],{},"One date as a plain chronological list",[133,473,474],{},"Phones, and anyone who prefers a list to a grid",[16,476,477,479,480,482,483,485],{},[23,478,416],{}," is the only view that gives every team member their own column. In ",[23,481,429],{}," and ",[23,484,442],{}," the days become the columns instead.",[31,487,488],{},[16,489,490,491,493],{},"On a phone, ",[23,492,468],{}," is usually the view you want. A seven-column week grid on a 390px screen is a lot of pinching.",[11,495,497],{"id":496},"moving-through-time","Moving through time",[67,499,500,503,509,512],{},[70,501,502],{},"The date pill in the toolbar opens a two-month picker with quick jumps (\"In 1 week\", \"In 2 weeks\"). On phones it shows one month.",[70,504,505,508],{},[23,506,507],{},"Today"," snaps back to the current date.",[70,510,511],{},"The arrows step forward and back by whatever your current view spans.",[70,513,84,514,517],{},[23,515,516],{},"now"," line is drawn across the current time in day and week views. Use \"jump to now\" to scroll it into sight.",[11,519,521],{"id":520},"reading-a-block","Reading a block",[16,523,524],{},"Every appointment renders as a coloured block. The colour comes from the service, so a room full of the same treatment reads instantly.",[16,526,527],{},"Statuses have their own consistent palette across the whole app:",[112,529,530,540],{},[115,531,532],{},[118,533,534,537],{},[121,535,536],{},"Status",[121,538,539],{},"Colour",[128,541,542,550,558,566,573],{},[118,543,544,547],{},[133,545,546],{},"Scheduled",[133,548,549],{},"Amber",[118,551,552,555],{},[133,553,554],{},"Confirmed",[133,556,557],{},"Green",[118,559,560,563],{},[133,561,562],{},"Completed",[133,564,565],{},"Grey",[118,567,568,570],{},[133,569,167],{},[133,571,572],{},"Rose",[118,574,575,578],{},[133,576,577],{},"No-show",[133,579,580],{},"Red",[16,582,583],{},"Hover a block on desktop and a preview card appears after a short delay — client, service, price — without opening anything. Click it to open the full appointment panel.",[11,585,587],{"id":586},"blocked-time","Blocked time",[16,589,590,591,595],{},"Time that isn't bookable — lunch, a break, training, someone's day off — renders as a hatched band rather than a block. See ",[592,593,594],"a",{"href":249},"Block time and the waitlist",".",[11,597,599],{"id":598},"filtering","Filtering",[16,601,602,605],{},[23,603,604],{},"Filters"," in the toolbar opens a panel on the right. You can narrow the grid by:",[67,607,608,614,620,625,630],{},[70,609,610,613],{},[23,611,612],{},"Appointment status"," — scheduled, confirmed, completed, cancelled, no-show",[70,615,616,619],{},[23,617,618],{},"Booking channel"," — booked in the app, at the kiosk, through public online booking, or via the API",[70,621,622],{},[23,623,624],{},"Service",[70,626,627],{},[23,628,629],{},"Team member",[70,631,632],{},[23,633,634],{},"Client tag",[16,636,637],{},"The filter button carries a count of how many filters are active, so a filtered calendar never silently looks like an empty one.",[212,639,640],{},[16,641,642],{},"If the calendar looks emptier than it should, check the filter count before anything else. Filters persist as you move between dates.",[11,644,646],{"id":645},"focusing-on-one-person","Focusing on one person",[16,648,649],{},"Click a team member's name in the column header to scope the whole view to them. A chip appears in the toolbar — \"Nicole's Week ✕\" — and clicking the ✕ clears the focus. It's the fastest way to answer \"when is this person free?\"",[11,651,653],{"id":652},"nobody-appears-on-the-grid","Nobody appears on the grid",[16,655,656],{},"If a team member has no column, it's almost always one of three things:",[658,659,660,665,668],"ol",{},[70,661,662,663],{},"They have no working hours set — ",[23,664,38],{},[70,666,667],{},"They aren't marked as bookable on their team profile",[70,669,670],{},"A filter or a focus chip is hiding them",[11,672,674],{"id":673},"empty-space-is-clickable","Empty space is clickable",[16,676,677],{},"Clicking an empty slot on the grid opens a small menu at that exact time: add an appointment, book a group, or block the time. It pre-fills the date, time, and team member you clicked, which is quicker than opening a blank booking panel.",{"title":228,"searchDepth":229,"depth":229,"links":679},[680,681,682,683,684,685,686,687],{"id":388,"depth":229,"text":389},{"id":496,"depth":229,"text":497},{"id":520,"depth":229,"text":521},{"id":586,"depth":229,"text":587},{"id":598,"depth":229,"text":599},{"id":645,"depth":229,"text":646},{"id":652,"depth":229,"text":653},{"id":673,"depth":229,"text":674},"The five views, what the colours mean, and how to filter the grid down to what you actually need to see.",[],{},[692,252],"\u002Fhelp\u002Fcalendar\u002Fbook-an-appointment",{"title":380,"description":688},"help\u002Fcalendar\u002Ffind-your-way-around","2026-07-26","dmnaim7XewRPYMV2J1Z7rdkK4wuxCi-RQvtL3DIf2kc",{"id":698,"title":699,"audience":6,"body":700,"category":240,"description":891,"draft":242,"extension":243,"icon":892,"keywords":893,"meta":894,"navigation":247,"order":895,"path":252,"related":896,"seo":898,"stem":899,"updatedAt":255,"__hash__":900},"help\u002Fhelp\u002Fcalendar\u002Freschedule-cancel-and-no-shows.md","Reschedule, cancel, and mark a no-show",{"type":8,"value":701,"toc":875},[702,705,709,719,722,726,753,760,765,769,774,778,781,801,804,808,815,824,827,831,834,837,842,845,850,854,857,861],[16,703,704],{},"Every change to a booking happens from the appointment panel — click the block on the calendar to open it.",[11,706,708],{"id":707},"check-a-client-in","Check a client in",[16,710,711,712,715,716,718],{},"The front desk lifecycle runs ",[23,713,714],{},"Booked → Checked in → In service → Done",". Advance it from the appointment panel as the visit progresses. The stage shows on the calendar block and on ",[23,717,507],{},", so anyone can see who has arrived without asking.",[16,720,721],{},"You can undo a stage if you tap ahead by mistake.",[11,723,725],{"id":724},"reschedule","Reschedule",[727,728,729,733,736,740,746,750],"steps",{},[59,730,732],{"id":731},"drag-the-block","Drag the block",[16,734,735],{},"On the calendar grid, drag an appointment to a new time or a different team member's column. A confirmation appears before anything is saved.",[59,737,739],{"id":738},"or-use-the-panel","Or use the panel",[16,741,742,743,745],{},"Open the appointment and choose ",[23,744,725],{}," for a date further out than the current view, or when you want to pick from open slots rather than eyeball the grid.",[59,747,749],{"id":748},"confirm","Confirm",[16,751,752],{},"Owneli checks the new slot for clashes and for the provider's working hours before committing. A move outside working hours warns you and lets you proceed.",[16,754,755,756,759],{},"An ",[23,757,758],{},"Undo"," appears briefly after a move — one click puts it back.",[31,761,762],{},[16,763,764],{},"Rescheduling keeps the same appointment, so the client's history stays a single thread rather than a cancellation plus a new booking.",[11,766,768],{"id":767},"cancel","Cancel",[16,770,742,771,773],{},[23,772,768],{},". You'll be asked for a reason, and — depending on the booking — for two money decisions.",[59,775,777],{"id":776},"the-deposit","The deposit",[16,779,780],{},"If a deposit was captured when the booking was made, you decide what happens to it:",[67,782,783,789,795],{},[70,784,785,788],{},[23,786,787],{},"Refund"," — the deposit goes back to the client",[70,790,791,794],{},[23,792,793],{},"Forfeit"," — you keep it, as the late-cancellation charge",[70,796,797,800],{},[23,798,799],{},"Leave it"," — take no action now and resolve it later",[16,802,803],{},"Whichever you pick, a payment record and an audit entry are written. The money is never silently kept or silently lost.",[59,805,807],{"id":806},"the-fee","The fee",[16,809,810,811,814],{},"If your business has a late-cancellation fee configured, you can also charge it. ",[23,812,813],{},"It is off by default."," Staff-initiated cancellations don't charge automatically — clinics usually waive a fee when they're the ones cancelling, or when a client calls in politely.",[212,816,817],{},[16,818,819,820,823],{},"A forfeited deposit is credited against the fee. Owneli will not charge the full fee ",[23,821,822],{},"and"," keep the full deposit for the same cancellation.",[16,825,826],{},"When a client cancels themselves through their own booking link, the policy is applied automatically according to your cancellation window. The manual control described here is for the front desk.",[59,828,830],{"id":829},"filling-the-slot","Filling the slot",[16,832,833],{},"After a cancellation Owneli looks at your waitlist and, if it finds a match, offers to promote someone into the freed slot. If your business has automatic waitlist offers turned on, one-tap claim links go out to matching clients without you doing anything.",[11,835,577],{"id":836},"no-show",[16,838,742,839,841],{},[23,840,577],{},". The slot is released immediately so a walk-in can take it, and the no-show is recorded against the client.",[16,843,844],{},"Like cancellation, charging the no-show fee is an explicit opt-in — you see the exact amount before you confirm — and a captured deposit can be refunded or forfeited against it.",[212,846,847],{},[16,848,849],{},"No-show fees and late-cancellation fees can only be charged where a card was captured for that booking. If the booking was taken with no card, there is nothing to charge and the option won't do anything.",[11,851,853],{"id":852},"what-the-client-sees","What the client sees",[16,855,856],{},"Cancellations and reschedules trigger the matching client notification automatically, and a cancellation email discloses a fee if one was charged. You don't have to write it.",[11,858,860],{"id":859},"reporting-on-this","Reporting on this",[67,862,863,869],{},[70,864,865,868],{},[23,866,867],{},"Growth → Reports → Cancellations & no-shows"," — no-show rate by client, service and provider",[70,870,871,874],{},[23,872,873],{},"Growth → Reports → Cancellation & no-show fees"," — every fee charged, with the appointment behind it",{"title":228,"searchDepth":229,"depth":229,"links":876},[877,878,883,888,889,890],{"id":707,"depth":229,"text":708},{"id":724,"depth":229,"text":725,"children":879},[880,881,882],{"id":731,"depth":235,"text":732},{"id":738,"depth":235,"text":739},{"id":748,"depth":235,"text":749},{"id":767,"depth":229,"text":768,"children":884},[885,886,887],{"id":776,"depth":235,"text":777},{"id":806,"depth":235,"text":807},{"id":829,"depth":235,"text":830},{"id":836,"depth":229,"text":577},{"id":852,"depth":229,"text":853},{"id":859,"depth":229,"text":860},"Move a booking, cancel it cleanly, handle the deposit, and decide whether a fee is charged.","i-lucide-calendar-x",[],{},30,[692,897,249],"\u002Fhelp\u002Fcheckout\u002Fdeposits-and-cancellation-fees",{"title":699,"description":891},"help\u002Fcalendar\u002Freschedule-cancel-and-no-shows","0oa_4sNZKD0C8C1urXvUS38btlJ0G3kYyxFsjl-QiNQ",1790210901239]