[{"data":1,"prerenderedAt":2714},["ShallowReactive",2],{"help:\u002Fhelp\u002Fcalendar\u002Fcatch-same-day-online-bookings":3,"help-all-categories:en":247,"help-cat-articles:\u002Fhelp\u002Fcalendar\u002Fcatch-same-day-online-bookings":377,"help-related:\u002Fhelp\u002Fcalendar\u002Fcatch-same-day-online-bookings":378,"help-live-topics:\u002Fhelp\u002Fcalendar\u002Fcatch-same-day-online-bookings":2699,"help-counterparts:\u002Fhelp\u002Fcalendar\u002Fcatch-same-day-online-bookings":2700},{"id":4,"title":5,"audience":6,"body":7,"category":224,"description":225,"draft":226,"extension":227,"icon":228,"keywords":229,"locale":235,"meta":236,"navigation":237,"order":238,"path":239,"related":240,"seo":242,"sourceHash":243,"stem":244,"translationReviewed":226,"updatedAt":245,"__hash__":246},"help\u002Fhelp\u002Fcalendar\u002Fcatch-same-day-online-bookings.md","Keep same-day online bookings on the team's radar","clinic",{"type":8,"value":9,"toc":210},"minimark",[10,14,19,27,40,44,56,59,62,66,119,150,153,157,160,163,176,179,183,188,191,195,203,207],[11,12,13],"p",{},"A client can book while the front desk is helping someone else. Give the team enough notice and a clear way to check new appointments before the client arrives.",[15,16,18],"h2",{"id":17},"how-much-notice-should-we-allow","How much notice should we allow?",[11,20,21,22,26],{},"Choose a ",[23,24,25],"strong",{},"Minimum notice"," that leaves time to prepare the room and tell the provider. It controls how close to a start time a client can book online. A short opening in the calendar does not need to become an immediate booking.",[11,28,29,30,33,34,39],{},"Find it under ",[23,31,32],{},"Booking rules"," in your online booking settings. Follow ",[35,36,38],"a",{"href":37},"\u002Fhelp\u002Fsettings\u002Fonline-booking","Set up online booking"," for the full path and location settings. Check each location that accepts online bookings.",[15,41,43],{"id":42},"where-should-the-front-desk-look","Where should the front desk look?",[11,45,46,47,50,51,55],{},"Keep ",[23,48,49],{},"Calendar"," on the correct date and location, with the relevant providers visible. A filter or a view of one provider can hide an appointment elsewhere in the business. See ",[35,52,54],{"href":53},"\u002Fhelp\u002Fcalendar\u002Ffind-your-way-around","Find your way around the calendar",".",[11,57,58],{},"The calendar refreshes when appointment changes arrive over its live connection. If you suspect it is out of date, refresh and verify the booking itself. A notification is a prompt to check, not a substitute for the appointment record.",[11,60,61],{},"Open the appointment to check its client, service, time and assigned provider. Make one person on each shift responsible for passing new arrivals to the right team member.",[15,63,65],{"id":64},"who-receives-a-new-online-booking-notice","Who receives a new online booking notice?",[67,68,69,82],"table",{},[70,71,72],"thead",{},[73,74,75,79],"tr",{},[76,77,78],"th",{},"Surface",[76,80,81],{},"What to expect",[83,84,85,93,101,111],"tbody",{},[73,86,87,90],{},[88,89,49],"td",{},[88,91,92],{},"Bookings appear within the date, location and team view you can access.",[73,94,95,98],{},[88,96,97],{},"Notification bell",[88,99,100],{},"Recent bookings appear according to your role and access. Regular staff see bookings assigned to them.",[73,102,103,108],{},[88,104,105],{},[23,106,107],{},"Today",[88,109,110],{},"Bookings awaiting confirmation can appear in the confirmation queue. This is not a list of every confirmed booking.",[73,112,113,116],{},[88,114,115],{},"Optional email",[88,117,118],{},"The booked team member, owners and admins, or addresses you list, such as a front desk inbox, as the business chooses.",[11,120,121,122,125,126,129,130,133,134,137,138,141,142,145,146,55],{},"To choose who is emailed, an admin opens ",[23,123,124],{},"Settings → Booking → Online booking"," and, under ",[23,127,128],{},"Email notifications",", turns on ",[23,131,132],{},"Send emails to booked team members",", ",[23,135,136],{},"Send emails to owners and admins"," or ",[23,139,140],{},"Send emails to specific addresses",", then selects ",[23,143,144],{},"Save email notifications",". Only the first is on to start with. A shared front desk inbox goes under specific addresses. See ",[35,147,149],{"href":148},"\u002Fhelp\u002Fsettings\u002Fonline-booking#get-emails-about-online-bookings","Get emails about online bookings",[11,151,152],{},"Do not rely on email arriving immediately. Agree who watches the calendar during the shift.",[15,154,156],{"id":155},"how-can-we-check-our-setup","How can we check our setup?",[11,158,159],{},"Use a test client you control and agree on the test with the front desk. Open the public booking link on a phone and book an available time that meets your notice rule. Your configured deposit or card requirements still apply.",[11,161,162],{},"Check all three outcomes:",[164,165,166,170,173],"ul",{},[167,168,169],"li",{},"The phone shows the completed booking and its correct date, time and location.",[167,171,172],{},"The front desk finds that same appointment on its calendar and opens the details.",[167,174,175],{},"The intended staff member can see the booking, and whoever you chose to email checks the email arrived.",[11,177,178],{},"Check the experience using the receptionist's own account too. An owner's view alone does not prove that the front desk receives the same notices. Cancel the test appointment afterwards and review any payment separately.",[15,180,182],{"id":181},"common-questions","Common questions",[184,185,187],"h3",{"id":186},"the-client-has-a-confirmation-but-i-cannot-see-the-booking","The client has a confirmation, but I cannot see the booking",[11,189,190],{},"Check the location, date, provider filters and your access before creating another appointment. Refresh the calendar and ask an admin to look for the original reference if it is still missing.",[184,192,194],{"id":193},"should-a-same-day-client-receive-all-the-usual-reminders","Should a same-day client receive all the usual reminders?",[11,196,197,198,202],{},"No. A reminder whose scheduled time has already passed is skipped. See ",[35,199,201],{"href":200},"\u002Fhelp\u002Fcalendar\u002Fappointment-reminders","Set up appointment reminders",". The booking confirmation and the team's review are separate from reminders.",[184,204,206],{"id":205},"can-i-tell-that-a-booking-is-new-just-from-its-colour","Can I tell that a booking is new just from its colour?",[11,208,209],{},"Use the appointment details and notification bell to check. Calendar colours depend on the selected colour setting; they are not a guaranteed alert for a new same-day booking.",{"title":211,"searchDepth":212,"depth":212,"links":213},"",2,[214,215,216,217,218],{"id":17,"depth":212,"text":18},{"id":42,"depth":212,"text":43},{"id":64,"depth":212,"text":65},{"id":155,"depth":212,"text":156},{"id":181,"depth":212,"text":182,"children":219},[220,222,223],{"id":186,"depth":221,"text":187},3,{"id":193,"depth":221,"text":194},{"id":205,"depth":221,"text":206},"calendar","Give your front desk time to respond, check the right calendar, and understand who receives online booking notices.",false,"md","i-lucide-bell-ring",[230,231,232,233,234],"same day online booking","last minute appointment","front desk booking notification","missed online booking","minimum booking notice","en",{},true,105,"\u002Fhelp\u002Fcalendar\u002Fcatch-same-day-online-bookings",[37,53,241],"\u002Fhelp\u002Fcalendar\u002Fthe-appointment-detail-panel",{"title":5,"description":225},null,"help\u002Fcalendar\u002Fcatch-same-day-online-bookings","2026-10-28","fLtKDz3ZRl8Ez1oxl273ssUeRN7KR-_1VmUQdIqyOFA",[248,259,267,276,286,296,306,316,326,336,346,356,367],{"id":249,"title":250,"audience":6,"description":251,"extension":252,"icon":253,"locale":235,"meta":254,"order":255,"slug":256,"stem":257,"__hash__":258},"helpCategories\u002Fhelp\u002Fcategories\u002Fgetting-started.yml","Getting started","Set up your workspace, learn the layout, and run your first day.","yml","i-lucide-compass",{},1,"getting-started","help\u002Fcategories\u002Fgetting-started","XWdLlczvAN2WkYFBnnFsRmqcxjJZ2gKwKvv6uq-Vz4E",{"id":260,"title":261,"audience":6,"description":262,"extension":252,"icon":263,"locale":235,"meta":264,"order":212,"slug":224,"stem":265,"__hash__":266},"helpCategories\u002Fhelp\u002Fcategories\u002Fcalendar.yml","Calendar & booking","Book, move, and cancel appointments. Block time, work the waitlist, and read the grid at a glance.","i-lucide-calendar",{},"help\u002Fcategories\u002Fcalendar","z3KR3OktnhLsaie4PXcbGNMx2_qwpSKICgucJhJPImo",{"id":268,"title":269,"audience":6,"description":270,"extension":252,"icon":271,"locale":235,"meta":272,"order":221,"slug":273,"stem":274,"__hash__":275},"helpCategories\u002Fhelp\u002Fcategories\u002Fcheckout.yml","Checkout & payments","Ring up a sale, take tips, handle deposits and fees, issue refunds, and close the drawer.","i-lucide-credit-card",{},"checkout","help\u002Fcategories\u002Fcheckout","d3fGaGbg8UVNzV86Sm3UhMBmMVU5Uq7xuctHaJF8YEg",{"id":277,"title":278,"audience":6,"description":279,"extension":252,"icon":280,"locale":235,"meta":281,"order":282,"slug":283,"stem":284,"__hash__":285},"helpCategories\u002Fhelp\u002Fcategories\u002Fclients.yml","Clients & forms","Add and find clients, read a client profile, and send forms and consents.","i-lucide-users",{},4,"clients","help\u002Fcategories\u002Fclients","dyjAyAySpkmSCM4wiDyiDzqMd8ozhtKDP-iw7hL5GB8",{"id":287,"title":288,"audience":6,"description":289,"extension":252,"icon":290,"locale":235,"meta":291,"order":292,"slug":293,"stem":294,"__hash__":295},"helpCategories\u002Fhelp\u002Fcategories\u002Fretail.yml","Memberships, gift cards & stock","Memberships, packages and gift cards clients spend down over time, plus discounts, products and stock.","i-lucide-gift",{},5,"retail","help\u002Fcategories\u002Fretail","_LyI2n8iDSMGQx_VrxsZYiqFdvhoiBB-wdOVIQERjow",{"id":297,"title":298,"audience":6,"description":299,"extension":252,"icon":300,"locale":235,"meta":301,"order":302,"slug":303,"stem":304,"__hash__":305},"helpCategories\u002Fhelp\u002Fcategories\u002Foperations.yml","Operations","The internal side of the business, covering your written playbook, Planner boards, venue incidents, and the policies everyone signs.","i-lucide-briefcase",{},6,"operations","help\u002Fcategories\u002Foperations","luSTIvbrxAnMbbljwzuwD35YR2Xq6-n6HziARRXrq14",{"id":307,"title":308,"audience":6,"description":309,"extension":252,"icon":310,"locale":235,"meta":311,"order":312,"slug":313,"stem":314,"__hash__":315},"helpCategories\u002Fhelp\u002Fcategories\u002Fteam.yml","Team & scheduling","Invite your team, set working hours and shifts, and handle timesheets, time off, commission and payroll.","i-lucide-id-card",{},7,"team","help\u002Fcategories\u002Fteam","82p-BQ6CYYNNt1GO80K3LXk-zcP5_6Tz-OA8hzQWB0Q",{"id":317,"title":318,"audience":6,"description":319,"extension":252,"icon":320,"locale":235,"meta":321,"order":322,"slug":323,"stem":324,"__hash__":325},"helpCategories\u002Fhelp\u002Fcategories\u002Fgrowth.yml","Reports & growth","Read and export your reports, and grow with campaigns, automations, reviews, loyalty and Oryx.","i-lucide-trending-up",{},8,"growth","help\u002Fcategories\u002Fgrowth","8zQ8GEUGer6qaVxqH4V6H7Qa1R1CPcZ1gkGsL74JZSQ",{"id":327,"title":328,"audience":6,"description":329,"extension":252,"icon":330,"locale":235,"meta":331,"order":332,"slug":333,"stem":334,"__hash__":335},"helpCategories\u002Fhelp\u002Fcategories\u002Fsettings.yml","Settings & admin","Services and pricing, who can see what, and moving your data in from another system.","i-lucide-settings",{},9,"settings","help\u002Fcategories\u002Fsettings","Rh-1T4iTtJkcK-o-n1olOGqTuFb3u3HsJ3w9anPS5Ak",{"id":337,"title":338,"audience":6,"description":339,"extension":252,"icon":340,"locale":235,"meta":341,"order":342,"slug":343,"stem":344,"__hash__":345},"helpCategories\u002Fhelp\u002Fcategories\u002Faccount.yml","Your login and profile","Your own login, password, two-factor security, profile, and language.","i-lucide-user-circle",{},10,"account","help\u002Fcategories\u002Faccount","8rq4IYJIBjfrS6vI3NVuFEa6_2DFJY9hHbhft5lmpYA",{"id":347,"title":348,"audience":6,"description":349,"extension":252,"icon":350,"locale":235,"meta":351,"order":352,"slug":353,"stem":354,"__hash__":355},"helpCategories\u002Fhelp\u002Fcategories\u002Fclasses.yml","Classes","Set up class types and a weekly timetable, run the roster and check-in, and change or cancel a class.","i-lucide-users-round",{},11,"classes","help\u002Fcategories\u002Fclasses","FSCZW6YrpwxAdhnLI0Ifyxs7zSnOE5ugnsH8kDrDi-s",{"id":357,"title":358,"audience":359,"description":360,"extension":252,"icon":361,"locale":235,"meta":362,"order":363,"slug":364,"stem":365,"__hash__":366},"helpCategories\u002Fhelp\u002Fcategories\u002Fbook-online.yml","Book online","client","Booking, paying, and managing your visit from your venue's booking page and the private links they send you.","i-lucide-globe",{},20,"book-online","help\u002Fcategories\u002Fbook-online","GGAAKN9iClyv52FA3Er7Af4YQtGbIzTRT303vOeiSB4",{"id":368,"title":369,"audience":359,"description":370,"extension":252,"icon":371,"locale":235,"meta":372,"order":373,"slug":374,"stem":375,"__hash__":376},"helpCategories\u002Fhelp\u002Fcategories\u002Fportal.yml","Your account and visits","Booking from your account, managing your visits, and using your wallet, memberships and rewards.","i-lucide-user-round",{},21,"portal","help\u002Fcategories\u002Fportal","uo0Lw9Pu1VwWJX1_sOT4LXIaNXQ4An31M7StYYHtcBw",[],[379,1425,2100],{"id":380,"title":38,"audience":6,"body":381,"category":333,"description":1399,"draft":226,"extension":227,"icon":361,"keywords":1400,"locale":235,"meta":1416,"navigation":237,"order":1417,"path":37,"related":1418,"seo":1421,"sourceHash":243,"stem":1422,"translationReviewed":226,"updatedAt":1423,"__hash__":1424},"help\u002Fhelp\u002Fsettings\u002Fonline-booking.md",{"type":8,"value":382,"toc":1366},[383,392,396,424,428,499,506,510,516,606,619,625,639,643,691,695,699,730,740,744,841,846,850,864,875,885,889,905,915,919,925,973,976,980,987,1037,1040,1057,1099,1112,1115,1144,1157,1166,1170,1191,1194,1201,1248,1253,1260,1263,1267,1280,1284,1289,1293,1297,1303,1307,1313,1317,1336,1340,1357,1361],[11,384,385,386,388,389,55],{},"Online booking gives clients a page where they choose a service, a time and, if you like, a professional, without making an account. You turn it on under ",[23,387,124],{}," and set its rules under ",[23,390,391],{},"Settings → Booking → Booking rules",[15,393,395],{"id":394},"before-you-start","Before you start",[164,397,398,404,410],{},[167,399,400,403],{},[23,401,402],{},"Who can do it:"," admins and owners with permission to manage online booking.",[167,405,406,409],{},[23,407,408],{},"Three things must exist:"," a location, at least one service, and working hours for your team. Without all three, clients find nothing to book, and the page tells you what's missing.",[167,411,412,415,416,419,420,55],{},[23,413,414],{},"Services must allow it."," Each service needs ",[23,417,418],{},"Available for online booking"," on. See ",[35,421,423],{"href":422},"\u002Fhelp\u002Fsettings\u002Fservices-and-pricing","Services and pricing",[15,425,427],{"id":426},"turn-on-online-booking","Turn on online booking",[429,430,431,435,440,444,454,458,469,473,480,484],"steps",{},[184,432,434],{"id":433},"open-the-setting","Open the setting",[11,436,437,438,55],{},"Go to ",[23,439,124],{},[184,441,443],{"id":442},"switch-it-on","Switch it on",[11,445,446,447,450,451,55],{},"Under ",[23,448,449],{},"Public booking",", switch on ",[23,452,453],{},"Accept bookings from the public link",[184,455,457],{"id":456},"choose-what-guests-can-change","Choose what guests can change",[11,459,460,461,464,465,468],{},"Switch ",[23,462,463],{},"Guests can reschedule"," and ",[23,466,467],{},"Guests can cancel"," on or off. With cancel off, guests are asked to call you instead.",[184,470,472],{"id":471},"add-a-welcome-line","Add a welcome line",[11,474,475,476,479],{},"Write a line or two in ",[23,477,478],{},"Intro copy",". It sits under your business name on the booking page.",[184,481,483],{"id":482},"save-and-share","Save and share",[11,485,486,487,490,491,494,495,498],{},"Select ",[23,488,489],{},"Save changes",". Select ",[23,492,493],{},"Copy"," beside ",[23,496,497],{},"Your public link"," to share it, or the open icon beside that to try the page.",[500,501],"help-shot",{"alt":502,"height":503,"src":504,"width":505},"Online booking in Settings with its On status: the Public booking section, with Accept bookings from the public link switched on.",168,"\u002Fhelp\u002Fsettings\u002Fonline-booking\u002Fpublic.webp",720,[15,507,509],{"id":508},"set-the-booking-rules","Set the booking rules",[11,511,512,513,515],{},"Open ",[23,514,391],{},":",[67,517,518,528],{},[70,519,520],{},[73,521,522,525],{},[76,523,524],{},"Setting",[76,526,527],{},"What it controls",[83,529,530,539,549,559,569,579,596],{},[73,531,532,536],{},[88,533,534],{},[23,535,25],{},[88,537,538],{},"How soon before a slot a client can still book it, so nobody books 9:00 at 8:57",[73,540,541,546],{},[88,542,543],{},[23,544,545],{},"Booking window",[88,547,548],{},"How far ahead clients can book",[73,550,551,556],{},[88,552,553],{},[23,554,555],{},"Time slot interval",[88,557,558],{},"The gap between start times offered, such as every 15 minutes",[73,560,561,566],{},[88,562,563],{},[23,564,565],{},"Cancellation cutoff",[88,567,568],{},"Clients can't cancel or reschedule online within this time before the visit",[73,570,571,576],{},[88,572,573],{},[23,574,575],{},"Hold a chosen time for",[88,577,578],{},"How long a client has to finish booking after picking a time. Nobody else can take it meanwhile.",[73,580,581,586],{},[88,582,583],{},[23,584,585],{},"Buffers",[88,587,588,589,464,592,595],{},"Time kept free ",[23,590,591],{},"Before appointment",[23,593,594],{},"After appointment",". A service's own buffer wins.",[73,597,598,603],{},[88,599,600],{},[23,601,602],{},"Let clients choose their provider",[88,604,605],{},"Shows a \"choose a professional\" step. Off, clients just pick a time and you're assigned whoever is free.",[11,607,486,608,610,611,614,615,618],{},[23,609,489],{}," in the bar at the bottom. Under ",[23,612,613],{},"Each location",", select ",[23,616,617],{},"Override"," on a location to give it its own rules.",[500,620],{"alt":621,"height":622,"src":623,"width":624},"Booking rules in Settings: under When clients can book, Minimum notice set to No minimum notice, Booking window 60 days ahead, Time slot interval 30 minutes, Cancellation cutoff Any time before, Show your phone number when online changes are closed switched on, Hold a chosen time for 5 minutes, and Let clients keep holding a time switched off.",740,"\u002Fhelp\u002Fsettings\u002Fonline-booking\u002Frules.webp",876,[626,627,628],"note",{},[11,629,630,631,633,634,638],{},"The ",[23,632,565],{}," decides whether a client can cancel online at all. Whether they're charged is your ",[35,635,637],{"href":636},"\u002Fhelp\u002Fsettings\u002Fpayment-policy","payment policy",". If the cutoff is shorter than the fee window, clients can cancel online and still be charged.",[15,640,642],{"id":641},"also-on-the-booking-rules-tab","Also on the Booking rules tab",[67,644,645,655],{},[70,646,647],{},[73,648,649,652],{},[76,650,651],{},"Section",[76,653,654],{},"What it does",[83,656,657,675],{},[73,658,659,664],{},[88,660,661],{},[23,662,663],{},"Scheduling recommendations",[88,665,666,667,670,671,674],{},"With ",[23,668,669],{},"Show recommended times"," on, your team sees suggested times when booking from the calendar, for example to ",[23,672,673],{},"Favor compact schedules",". It never changes what's available.",[73,676,677,682],{},[88,678,679],{},[23,680,681],{},"Revenue opportunities",[88,683,666,684,687,688,690],{},[23,685,686],{},"Show revenue opportunities on Today"," on, ",[23,689,107],{}," lists clients overdue for a return visit and packages about to expire with sessions left.",[15,692,694],{"id":693},"closed-periods-the-waitlist-and-group-booking","Closed periods, the waitlist and group booking",[184,696,698],{"id":697},"close-for-a-holiday","Close for a holiday",[11,700,437,701,704,705,708,709,464,712,715,716,719,720,137,723,726,727,55],{},[23,702,703],{},"Settings → Booking → Closed periods"," and select ",[23,706,707],{},"Add closed period",". Choose the ",[23,710,711],{},"Start date",[23,713,714],{},"End date",", and add a ",[23,717,718],{},"Description"," such as \"Public holiday\". With more than one location, choose ",[23,721,722],{},"All locations",[23,724,725],{},"Selected locations",", then select ",[23,728,729],{},"Add",[11,731,732,733,735,736,739],{},"Clients can't book online on those days. Bookings already made stay on the calendar, so move or cancel them yourself. ",[23,734,722],{}," covers the locations you have now: a location you add later isn't included, so add it to the period then. A period that has ended moves to ",[23,737,738],{},"Past","; you can open it but not change it, because your reports still count it.",[184,741,743],{"id":742},"more-choices-and-switches","More choices and switches",[67,745,746,757],{},[70,747,748],{},[73,749,750,752,755],{},[76,751,524],{},[76,753,754],{},"Where",[76,756,654],{},[83,758,759,770,781,795,811,827],{},[73,760,761,765,767],{},[88,762,763],{},[23,764,25],{},[88,766,32],{},[88,768,769],{},"Includes 15 and 30 minutes, and 4, 5, 6, 7 and 14 days.",[73,771,772,776,778],{},[88,773,774],{},[23,775,555],{},[88,777,32],{},[88,779,780],{},"Includes 90 minutes and 2 hours.",[73,782,783,788,790],{},[88,784,785],{},[23,786,787],{},"Show your phone number when online changes are closed",[88,789,32],{},[88,791,792,793,55],{},"On, a client inside the cancellation cutoff sees your number so they can call. Off, they're asked to contact you. A location can set its own under ",[23,794,613],{},[73,796,797,802,808],{},[88,798,799],{},[23,800,801],{},"Clients can book for a group online",[88,803,804,805],{},"Booking rules, under ",[23,806,807],{},"Online group booking",[88,809,810],{},"Off removes group booking from your booking page. Your team can still book a group from the calendar.",[73,812,813,818,824],{},[88,814,815],{},[23,816,817],{},"Clients can join the waitlist online",[88,819,820,821],{},"Online booking, under ",[23,822,823],{},"Waitlist",[88,825,826],{},"Off removes \"Notify me if a time opens\" from your booking page. Your team can still add anyone to the waitlist.",[73,828,829,834,838],{},[88,830,831],{},[23,832,833],{},"Only during opening hours",[88,835,820,836],{},[23,837,823],{},[88,839,840],{},"Clients can only ask for days and times the location is open, and not for its closed periods.",[11,842,843,844,55],{},"Each switch starts the way online booking worked before it existed: everything on except ",[23,845,833],{},[184,847,849],{"id":848},"who-gets-any-professional","Who gets \"Any professional\"",[11,851,446,852,855,856,859,860,863],{},[23,853,854],{},"Booking rules → Any professional",", choose who gets a booking when the client picks \"Any professional\": whoever is least booked that day (the usual rule), this week or over two weeks; each person in turn; or ",[23,857,858],{},"Your own order",", which you set by moving people up and down. Switch on ",[23,861,862],{},"Returning clients go to the person they saw last"," to send a client back to the person who did their last completed visit, when that person is free and the client is signed in or gave their email before picking a time.",[11,865,866,867,870,871,874],{},"To leave someone out of \"Any professional\" while clients can still book them by name, open them in ",[23,868,869],{},"Team"," and switch off ",[23,872,873],{},"Include in \"Any professional\" online",". While clients can't choose a team member online, at least one person must stay in.",[11,876,877,878,881,882,884],{},"A booking where the client picked the person is now marked ",[23,879,880],{},"Requested by the client",", which a requested-provider bonus and the reports use. On the calendar, switch on ",[23,883,880],{}," when you book for a client who asked for someone.",[184,886,888],{"id":887},"online-suggestions-and-checkout-info","Online suggestions and checkout info",[11,890,446,891,894,895,133,898,137,901,904],{},[23,892,893],{},"Booking rules → Online suggestions",", switch off ",[23,896,897],{},"Suggest services",[23,899,900],{},"Suggest a membership",[23,902,903],{},"Suggest a package"," for the whole business. A service's own suggestions show only while the matching switch is on. With packages on, the confirmation screen suggests one package that includes the service booked, best value first.",[11,906,446,907,910,911,914],{},[23,908,909],{},"Online booking → Public booking",", write ",[23,912,913],{},"Important info at checkout",", up to 1,000 characters, such as parking or what to bring. Clients read it before they confirm a booking, and before they pay for a gift card, membership, package or shop order.",[184,916,918],{"id":917},"gap-control","Gap control",[11,920,446,921,924],{},[23,922,923],{},"Booking rules → Gap control",", choose which start times clients see online:",[67,926,927,937],{},[70,928,929],{},[73,930,931,934],{},[76,932,933],{},"Choice",[76,935,936],{},"What clients see",[83,938,939,949,963],{},[73,940,941,946],{},[88,942,943],{},[23,944,945],{},"Show every time",[88,947,948],{},"Every free start time. This is how online booking has always worked.",[73,950,951,956],{},[88,952,953],{},[23,954,955],{},"Reduce gaps",[88,957,958,959,962],{},"Times that would leave a gap shorter than ",[23,960,961],{},"Shortest gap to leave"," (10 to 60 minutes) before or after the visit are hidden.",[73,964,965,970],{},[88,966,967],{},[23,968,969],{},"No gaps",[88,971,972],{},"Only times right next to a booking, a break or the start or end of the team member's day.",[11,974,975],{},"Gaps are counted for each team member, with the service's buffers and their bookings, holds and blocked time. A location with its own booking rules can have its own gap control. It applies to online booking only: your team can still book any free time from the calendar, and a client moving their own booking still sees every free time.",[184,977,979],{"id":978},"make-room-for-requests","Make room for requests",[11,981,982,983,986],{},"Switch on ",[23,984,985],{},"Booking rules → Make room for requests"," to let a client book someone by name when that person's time is taken only by an \"Any professional\" booking. If another team member can do that service, works then, is free and charges the same, the \"Any professional\" booking moves to them and the client who asked gets the time.",[164,988,989,995,1001,1007,1017,1020,1023],{},[167,990,991,992,994],{},"It's off until you turn it on. A booking where the client asked for someone, or one marked ",[23,993,880],{},", is never moved.",[167,996,997,1000],{},[23,998,999],{},"Stop moving bookings"," keeps bookings close to their start where they are, 24 hours before by default.",[167,1002,1003,1006],{},[23,1004,1005],{},"Include bookings your team made"," also moves bookings your team made after you turned this on.",[167,1008,1009,1010,1013,1014,1016],{},"Only a booking with one service and no add-ons moves, and never one that's part of a series or a group, already checked in, or for a service set to ",[23,1011,1012],{},"Keep the same team member"," (see ",[35,1015,423],{"href":422},").",[167,1018,1019],{},"Rooms and equipment come along: the moved booking keeps its room or machine, and the client who asked gets another free one of the same type. If they need the one the moved booking had, the moved booking switches to a free one of the same type. When no room or machine works out, the time isn't offered.",[167,1021,1022],{},"The move, any room switch and the new booking happen together, so nobody else can take the time in between. The moved booking gets a note saying why, the move is in the audit log, and the moved client's reminder names their new team member. Any commission follows the person who does the visit.",[167,1024,1025,1028,1029,1032,1033,1036],{},[23,1026,1027],{},"Email the client when their booking moves to another team member"," is on to start. The moved client gets one email, in their language, saying who they'll see now; the time stays the same. It follows your ",[23,1030,1031],{},"Rescheduled"," email's on and off switch in ",[23,1034,1035],{},"Emails",". The same switch decides whether \"Tell the client about the change\" starts ticked when your team moves a booking to someone else by hand.",[184,1038,807],{"id":1039},"online-group-booking",[11,1041,446,1042,1045,1046,1049,1050,137,1053,1056],{},[23,1043,1044],{},"Booking rules → Online group booking",", choose how the guests in a group booked online can be seen. ",[23,1047,1048],{},"Guests can be seen one after another"," is on to start with, so clients choose ",[23,1051,1052],{},"At the same time",[23,1054,1055],{},"One after another"," when they pick a time.",[67,1058,1059,1068],{},[70,1060,1061],{},[73,1062,1063,1065],{},[76,1064,933],{},[76,1066,1067],{},"How the guests are booked",[83,1069,1070,1079,1088],{},[73,1071,1072,1076],{},[88,1073,1074],{},[23,1075,1052],{},[88,1077,1078],{},"Everyone starts together, each with a different team member. This is how group booking has always worked.",[73,1080,1081,1085],{},[88,1082,1083],{},[23,1084,1055],{},[88,1086,1087],{},"Each guest starts after the one before finishes, the organiser first and then in the order they were added. One team member sees them all when they have room; otherwise the next guest goes to someone else.",[73,1089,1090,1093],{},[88,1091,1092],{},"Some together, the rest after",[88,1094,1095,1096,1098],{},"Some guests start together with different team members, and the rest start after the first of them finishes. Clients don't choose this: it's offered, with times one after another, when they chose ",[23,1097,1052],{}," and no time that day fits everyone together.",[11,1100,1101,1104,1105,1108,1109,1111],{},[23,1102,1103],{},"Longest wait between guests"," is how long a guest can wait after the one before finishes: ",[23,1106,1107],{},"No wait",", or 5 to 60 minutes. It's 15 minutes to start with. Start times stay on your ",[23,1110,555],{},", so the wait includes the time to the next start: with 30-minute slots, a 45-minute visit at 10:00 ends at 10:45, and the next guest starts at 11:00 at the earliest. When one team member sees two guests in a row, the buffers between their visits come on top of the wait.",[11,1113,1114],{},"What clients see:",[164,1116,1117,1124,1131,1137],{},[167,1118,1119,1120,1123],{},"Each time on the booking page shows when the group finishes, such as \"to 11:30\". After they pick a time where guests start at different times, ",[23,1121,1122],{},"Each person's time"," lists each guest with their service and times, and it shows again before they book and once they've booked.",[167,1125,1126,1127,1130],{},"On a day with no time for everyone together, they're offered times where some or all of them are seen one after another. ",[23,1128,1129],{},"Find a day for everyone together"," looks for a day in the next two weeks that fits everyone at once.",[167,1132,1133,1134,1136],{},"The group link lists the guests in the order they start, each with their own times. Cancelling the group cancels every guest, and the ",[23,1135,565],{}," counts from the first guest's time.",[167,1138,1139,1140,1143],{},"When guests start at different times, the organiser's confirmation email lists each guest's time under ",[23,1141,1142],{},"Your group's times",", with a link to the group. Each guest still gets their own confirmation.",[11,1145,1146,1147,1150,1151,1153,1154,55],{},"On your calendar, each guest is their own appointment at their own time, and opening one shows ",[23,1148,1149],{},"Part of a party",". Guests one team member sees one after another sit back to back in that person's column, and the party panel lists everyone in the order they start. With ",[23,1152,132],{}," on, a team member with more than one guest in the group gets one email that lists them all under ",[23,1155,1156],{},"Your guests in this group",[11,1158,1159,1160,1162,1163,1165],{},"Switch off ",[23,1161,1048],{}," to offer only times where everyone starts together, as before. ",[23,1164,1103],{}," is hidden while it's off.",[15,1167,1169],{"id":1168},"share-booking-links","Share booking links",[11,1171,446,1172,1175,1176,1178,1179,1182,1183,1186,1187,55],{},[23,1173,1174],{},"Links and QR codes"," in ",[23,1177,124],{},", make a short link or QR code that opens your booking page, some services, one person, a plan, gift cards or your shop. Each saved link shows its visits and bookings. See ",[35,1180,1174],{"href":1181},"\u002Fhelp\u002Fsettings\u002Flinks-and-qr-codes",". To put a ",[23,1184,1185],{},"Book"," button on your own website, see ",[35,1188,1190],{"href":1189},"\u002Fhelp\u002Fsettings\u002Fembed-booking","Embed booking on your website",[15,1192,149],{"id":1193},"get-emails-about-online-bookings",[11,1195,1196,1175,1198,1200],{},[23,1197,128],{},[23,1199,124],{}," decides who is emailed when a client books, reschedules or cancels online. That covers the booking page, group bookings, waitlist offers, the client's manage link, the client portal, and a whole group cancelled from its own link. Bookings your team makes aren't emailed.",[67,1202,1203,1212],{},[70,1204,1205],{},[73,1206,1207,1209],{},[76,1208,933],{},[76,1210,1211],{},"Who gets the email",[83,1213,1214,1223,1239],{},[73,1215,1216,1220],{},[88,1217,1218],{},[23,1219,132],{},[88,1221,1222],{},"On to start with. The team member the client booked with. When a client cancels or reschedules, the managers who run the calendar get one too.",[73,1224,1225,1229],{},[88,1226,1227],{},[23,1228,136],{},[88,1230,1231,1232,1235,1236,55],{},"Off to start with. Every owner and admin. This used to be ",[23,1233,1234],{},"Email me about new online bookings"," under ",[23,1237,1238],{},"Time off & notifications",[73,1240,1241,1245],{},[88,1242,1243],{},[23,1244,140],{},[88,1246,1247],{},"Off to start with. Up to 10 addresses separated by commas, such as a front desk inbox.",[11,1249,486,1250,1252],{},[23,1251,144],{}," under the choices.",[11,1254,1255,1256,1259],{},"Each address gets one email per booking, reschedule or cancellation, even when it is on more than one list. A group counts as one booking: the team member of each other guest hears about their own guest. The email shows the client's name, the services, the team member, the time and the booking reference. It never shows the client's phone number or email address. Your team's copy has an ",[23,1257,1258],{},"Open in calendar"," button. An address that isn't on your team gets no button, a line saying your team can see the booking in Owneli, and a line saying your business added the address and to ask you to remove it.",[11,1261,1262],{},"The bell in the top bar shows these bookings to your team whatever you choose here.",[184,1264,1266],{"id":1265},"add-addresses-for-one-location","Add addresses for one location",[11,1268,512,1269,1272,1273,1276,1277,1279],{},[23,1270,1271],{},"Settings → Business → Locations",", choose the location, and add addresses under ",[23,1274,1275],{},"Booking emails",". They get the emails for bookings at that location, on top of the business list, while ",[23,1278,140],{}," is on.",[15,1281,1283],{"id":1282},"check-it-worked","Check it worked",[11,1285,512,1286,1288],{},[23,1287,497],{}," in a private browser window. Your services appear and you can pick a time. Booking yourself a test visit shows it on the calendar; cancel it afterwards.",[15,1290,1292],{"id":1291},"if-something-goes-wrong","If something goes wrong",[184,1294,1296],{"id":1295},"set-up-a-location-a-service-and-staff-working-hours-first","\"Set up a location, a service and staff working hours first\"",[11,1298,1299,1300,55],{},"Add whatever it lists. Working hours are set for each team member under ",[23,1301,1302],{},"Team → Scheduling",[184,1304,1306],{"id":1305},"a-service-is-missing-from-the-booking-page","A service is missing from the booking page",[11,1308,1309,1310,1312],{},"Check ",[23,1311,418],{}," on the service, that it's active, and that it's switched on at that location.",[184,1314,1316],{"id":1315},"no-times-are-offered","No times are offered",[11,1318,1319,1320,464,1322,1324,1325,1327,1328,137,1330,1332,1333,1335],{},"Check the team's working hours that day, the ",[23,1321,25],{},[23,1323,545],{},", and that someone who does the service is working. With ",[23,1326,918],{}," on ",[23,1329,955],{},[23,1331,969],{},", fewer times are offered on purpose; choose ",[23,1334,945],{}," to see them all.",[184,1337,1339],{"id":1338},"a-group-isnt-offered-times-one-after-another","A group isn't offered times one after another",[11,1341,1342,1343,1345,1346,1348,1349,1327,1351,1353,1354,1356],{},"The next guest can only start on your ",[23,1344,555],{},", within ",[23,1347,1103],{}," of the one before finishing. If the next start is further away than that, choose a longer wait. With ",[23,1350,918],{},[23,1352,955],{},", a wait shorter than ",[23,1355,961],{}," between two guests with the same team member isn't offered either.",[184,1358,1360],{"id":1359},"the-link-shows-page-not-found","The link shows \"page not found\"",[11,1362,1363,1365],{},[23,1364,453],{}," is off. Switch it on and save.",{"title":211,"searchDepth":212,"depth":212,"links":1367},[1368,1369,1376,1377,1378,1387,1388,1391,1392],{"id":394,"depth":212,"text":395},{"id":426,"depth":212,"text":427,"children":1370},[1371,1372,1373,1374,1375],{"id":433,"depth":221,"text":434},{"id":442,"depth":221,"text":443},{"id":456,"depth":221,"text":457},{"id":471,"depth":221,"text":472},{"id":482,"depth":221,"text":483},{"id":508,"depth":212,"text":509},{"id":641,"depth":212,"text":642},{"id":693,"depth":212,"text":694,"children":1379},[1380,1381,1382,1383,1384,1385,1386],{"id":697,"depth":221,"text":698},{"id":742,"depth":221,"text":743},{"id":848,"depth":221,"text":849},{"id":887,"depth":221,"text":888},{"id":917,"depth":221,"text":918},{"id":978,"depth":221,"text":979},{"id":1039,"depth":221,"text":807},{"id":1168,"depth":212,"text":1169},{"id":1193,"depth":212,"text":149,"children":1389},[1390],{"id":1265,"depth":221,"text":1266},{"id":1282,"depth":212,"text":1283},{"id":1291,"depth":212,"text":1292,"children":1393},[1394,1395,1396,1397,1398],{"id":1295,"depth":221,"text":1296},{"id":1305,"depth":221,"text":1306},{"id":1315,"depth":221,"text":1316},{"id":1338,"depth":221,"text":1339},{"id":1359,"depth":221,"text":1360},"Turn on your public booking page, choose what clients can change, set notice, buffers and time slots, choose who is emailed about online bookings, and share booking links.",[1401,1402,1403,1404,1405,1406,1407,1408,1409,1410,1411,1412,1413,1414,1415],"turn on online booking","public booking link","minimum notice booking","booking window","clients choose provider","guests cancel online","closed period holiday","waitlist online switch","gap control online booking","make room for requested professional","booking email notifications","email me about new online bookings","front desk email","group booking one after another","back to back group appointments",{},50,[1181,1419,1420,422],"\u002Fhelp\u002Fsettings\u002Fmultiple-locations","\u002Fhelp\u002Fcheckout\u002Fdeposits-and-cancellation-fees",{"title":38,"description":1399},"help\u002Fsettings\u002Fonline-booking","2026-11-06","aGdmL3Br6Ttf2sWFjsdIn00DAK0j0Ut-KrGdI-X2s0M",{"id":1426,"title":54,"audience":6,"body":1427,"category":224,"description":2085,"draft":226,"extension":227,"icon":263,"keywords":2086,"locale":235,"meta":2093,"navigation":237,"order":342,"path":53,"related":2094,"seo":2096,"sourceHash":243,"stem":2097,"translationReviewed":226,"updatedAt":2098,"__hash__":2099},"help\u002Fhelp\u002Fcalendar\u002Ffind-your-way-around.md",{"type":8,"value":1428,"toc":2063},[1429,1432,1438,1442,1445,1608,1612,1618,1702,1708,1715,1719,1728,1731,1777,1792,1804,1811,1817,1821,1889,1895,1899,1940,1962,1966,1981,1987,1991,2008,2010,2014,2043,2047,2052,2056],[11,1430,1431],{},"The calendar is where most of the day happens. It's one schedule you can look at in several ways: a column per team member for today, a week ahead, or a simple list.",[500,1433],{"alt":1434,"height":1435,"src":1436,"width":1437},"The calendar in Day view: the toolbar across the top, with the Waitlist count and Add on the right, a column for each team member, coloured appointment blocks with the time, client and service, and a grey striped block of blocked time.",790,"\u002Fhelp\u002Fcalendar\u002Ffind-your-way-around\u002Fday.webp",1212,[15,1439,1441],{"id":1440},"the-toolbar","The toolbar",[11,1443,1444],{},"From left to right:",[67,1446,1447,1456],{},[70,1448,1449],{},[73,1450,1451,1454],{},[76,1452,1453],{},"Control",[76,1455,654],{},[83,1457,1458,1467,1480,1491,1514,1525,1536,1544,1553,1563,1574,1585,1599],{},[73,1459,1460,1464],{},[88,1461,1462],{},[23,1463,107],{},[88,1465,1466],{},"Jumps back to today",[73,1468,1469,1477],{},[88,1470,1471,464,1474],{},[23,1472,1473],{},"‹",[23,1475,1476],{},"›",[88,1478,1479],{},"Step back or forward by the span you're looking at",[73,1481,1482,1485],{},[88,1483,1484],{},"The date",[88,1486,1487,1488],{},"Opens a calendar to jump to any date, with shortcuts such as ",[23,1489,1490],{},"In 1 week",[73,1492,1493,1500],{},[88,1494,1495,1496,1499],{},"People icon (",[23,1497,1498],{},"Scheduled team",")",[88,1501,1502,1503,1506,1507,137,1510,1513],{},"Chooses whose columns show: the team working that day, ",[23,1504,1505],{},"All team",", your rooms and equipment with ",[23,1508,1509],{},"All resources",[23,1511,1512],{},"All team and resources",", or the people you pick. On a very wide screen it shows its name",[73,1515,1516,1519],{},[88,1517,1518],{},"Magnifying glass",[88,1520,1521,1524],{},[23,1522,1523],{},"Find client",": highlights a client's bookings and lists their upcoming and past visits",[73,1526,1527,1530],{},[88,1528,1529],{},"Sliders",[88,1531,1532,1535],{},[23,1533,1534],{},"Open filters",": narrows what's shown, with a count while any are on",[73,1537,1538,1541],{},[88,1539,1540],{},"Location",[88,1542,1543],{},"Which location's calendar you're looking at",[73,1545,1546,1550],{},[88,1547,1548],{},[23,1549,823],{},[88,1551,1552],{},"Opens the waitlist, with how many clients are waiting",[73,1554,1555,1558],{},[88,1556,1557],{},"Circular arrows",[88,1559,1560],{},[23,1561,1562],{},"Refresh",[73,1564,1565,1568],{},[88,1566,1567],{},"Tag",[88,1569,1570,1573],{},[23,1571,1572],{},"Colour",": colour appointments by service, team member, status or resource",[73,1575,1576,1579],{},[88,1577,1578],{},"Info",[88,1580,1581,1584],{},[23,1582,1583],{},"Status legend",": what each status colour means, shown while appointments are coloured by status",[73,1586,1587,1593],{},[88,1588,1589,1592],{},[23,1590,1591],{},"Day"," (or the current view)",[88,1594,1595,1598],{},[23,1596,1597],{},"Calendar view",": switches the view",[73,1600,1601,1605],{},[88,1602,1603],{},[23,1604,729],{},[88,1606,1607],{},"New appointment, new quote, block time or group appointment",[15,1609,1611],{"id":1610},"the-six-views","The six views",[11,1613,1614,1615,1617],{},"Select the view button (it shows the current view, such as ",[23,1616,1591],{},") and choose one. The calendar remembers your choice.",[67,1619,1620,1633],{},[70,1621,1622],{},[73,1623,1624,1627,1630],{},[76,1625,1626],{},"View",[76,1628,1629],{},"What it shows",[76,1631,1632],{},"Good for",[83,1634,1635,1647,1663,1676,1689],{},[73,1636,1637,1641,1644],{},[88,1638,1639],{},[23,1640,1591],{},[88,1642,1643],{},"One date, a column per team member",[88,1645,1646],{},"The front desk during the day",[73,1648,1649,1657,1660],{},[88,1650,1651,464,1654],{},[23,1652,1653],{},"3 days",[23,1655,1656],{},"5 days",[88,1658,1659],{},"That many dates side by side",[88,1661,1662],{},"A short look ahead",[73,1664,1665,1670,1673],{},[88,1666,1667],{},[23,1668,1669],{},"Week",[88,1671,1672],{},"Seven dates",[88,1674,1675],{},"Planning and spotting gaps",[73,1677,1678,1683,1686],{},[88,1679,1680],{},[23,1681,1682],{},"Month",[88,1684,1685],{},"A month at a glance",[88,1687,1688],{},"How busy each day is",[73,1690,1691,1696,1699],{},[88,1692,1693],{},[23,1694,1695],{},"Agenda",[88,1697,1698],{},"One date as a list in time order",[88,1700,1701],{},"Phones, or anyone who prefers a list",[500,1703],{"alt":1704,"height":1705,"src":1706,"width":1707},"The Calendar view menu: Day, 3 days, 5 days, Week, Month and Agenda, then a Show cancelled appointments switch and Help with this page.",526,"\u002Fhelp\u002Fcalendar\u002Ffind-your-way-around\u002Fviews.webp",344,[11,1709,1710,1711,1714],{},"Cancelled appointments are hidden unless you turn on ",[23,1712,1713],{},"Show cancelled appointments"," in the same menu.",[15,1716,1718],{"id":1717},"read-an-appointment","Read an appointment",[11,1720,1721,1722,1724,1725,55],{},"Each block shows the time, the client and the service. Its colour follows the ",[23,1723,1572],{}," setting: by service (the usual choice), by team member, by status, or by resource, the room or machine the visit reserves (gray when it reserves none). A device that hasn't picked follows the business's choice under ",[23,1726,1727],{},"Settings → Business → Region & formats",[11,1729,1730],{},"The small dot in the corner tells you where a live appointment stands:",[67,1732,1733,1743],{},[70,1734,1735],{},[73,1736,1737,1740],{},[76,1738,1739],{},"Dot",[76,1741,1742],{},"Meaning",[83,1744,1745,1753,1761,1769],{},[73,1746,1747,1750],{},[88,1748,1749],{},"Amber",[88,1751,1752],{},"Booked, not yet confirmed",[73,1754,1755,1758],{},[88,1756,1757],{},"Green",[88,1759,1760],{},"Confirmed",[73,1762,1763,1766],{},[88,1764,1765],{},"Blue",[88,1767,1768],{},"Checked in",[73,1770,1771,1774],{},[88,1772,1773],{},"Pulsing green",[88,1775,1776],{},"In service now",[11,1778,1779,1780,1783,1784,1787,1788,1791],{},"Finished appointments lose their colour: ",[23,1781,1782],{},"Completed"," turns grey, while ",[23,1785,1786],{},"Cancelled"," (rose) and ",[23,1789,1790],{},"No-show"," (red) are faded and struck through.",[11,1793,1794,1795,1799,1800,1803],{},"If your business uses ",[35,1796,1798],{"href":1797},"\u002Fhelp\u002Fcalendar\u002Fthe-appointment-detail-panel#add-a-status-label","status labels",", such as ",[23,1801,1802],{},"Running late",", a label's icon sits beside the dot, and a tall enough block shows the label's name too. A label never changes the block's colour or its dot.",[11,1805,1806,1807,55],{},"Grey striped blocks are blocked time, such as a lunch or a training session. See ",[35,1808,1810],{"href":1809},"\u002Fhelp\u002Fcalendar\u002Fblock-time-and-the-waitlist","Block time and the waitlist",[11,1812,1813,1814,55],{},"On a computer, rest the pointer on a block to see a preview with the client, service and price. Select it to open the ",[35,1815,1816],{"href":241},"appointment panel",[15,1818,1820],{"id":1819},"filter-the-calendar","Filter the calendar",[429,1822,1823,1827,1832,1836,1876,1880],{},[184,1824,1826],{"id":1825},"open-the-filters","Open the filters",[11,1828,1829,1830,1016],{},"Select the sliders button (",[23,1831,1534],{},[184,1833,1835],{"id":1834},"choose-what-to-show","Choose what to show",[11,1837,1838,1839,133,1842,1845,1846,133,1849,133,1852,137,1854,1857,1858,133,1861,133,1864,133,1867,133,1870,464,1873,55],{},"Pick from ",[23,1840,1841],{},"Appointment status",[23,1843,1844],{},"Channel"," (",[23,1847,1848],{},"Admin booking",[23,1850,1851],{},"Kiosk check-in",[23,1853,449],{},[23,1855,1856],{},"API","), ",[23,1859,1860],{},"Payment status",[23,1862,1863],{},"Services",[23,1865,1866],{},"Appointment creation date",[23,1868,1869],{},"Requested team member",[23,1871,1872],{},"Client tags",[23,1874,1875],{},"Client segments",[184,1877,1879],{"id":1878},"apply","Apply",[11,1881,486,1882,1884,1885,1888],{},[23,1883,1879],{},". The button counts how many filters you've chosen. ",[23,1886,1887],{},"Clear filters"," removes them all.",[1890,1891,1892],"warning",{},[11,1893,1894],{},"If the calendar looks emptier than it should, check the filters first. They stay on as you move between dates, and the filters button shows a count while any are on.",[15,1896,1898],{"id":1897},"focus-on-one-team-member","Focus on one team member",[429,1900,1901,1905,1911,1915,1929,1933],{},[184,1902,1904],{"id":1903},"open-their-menu","Open their menu",[11,1906,1907,1908,1910],{},"In ",[23,1909,1591],{}," view, select the team member's name at the top of their column.",[184,1912,1914],{"id":1913},"choose-a-view","Choose a view",[11,1916,446,1917,1920,1921,133,1923,133,1925,137,1927,55],{},[23,1918,1919],{},"View as",", choose ",[23,1922,1591],{},[23,1924,1653],{},[23,1926,1669],{},[23,1928,1682],{},[184,1930,1932],{"id":1931},"go-back-to-everyone","Go back to everyone",[11,1934,1935,1936,1939],{},"A chip in the toolbar shows whose calendar you're on, such as \"Ingrid's Week\". Select its ",[23,1937,1938],{},"✕"," to see everyone again.",[11,1941,1942,1943,1946,1947,133,1950,133,1953,133,1956,464,1959,55],{},"The same menu shows their shift today, a ",[23,1944,1945],{},"Clock in"," button, and shortcuts to ",[23,1948,1949],{},"Add appointment",[23,1951,1952],{},"Block time",[23,1954,1955],{},"Edit shift",[23,1957,1958],{},"Add time off",[23,1960,1961],{},"View team member",[15,1963,1965],{"id":1964},"select-an-empty-slot","Select an empty slot",[11,1967,1968,1969,133,1971,133,1974,464,1977,1980],{},"Select any empty time in a team member's column. A small menu opens for that exact time, with ",[23,1970,1949],{},[23,1972,1973],{},"Group appointment",[23,1975,1976],{},"New quote",[23,1978,1979],{},"Block this time",". The date, time and team member are filled in for you.",[500,1982],{"alt":1983,"height":1984,"src":1985,"width":1986},"The quick action menu for 5:45 PM: Add appointment, Group appointment, New quote and Block this time.",286,"\u002Fhelp\u002Fcalendar\u002Ffind-your-way-around\u002Fempty-slot.webp",256,[15,1988,1990],{"id":1989},"on-a-phone","On a phone",[11,1992,1993,1994,1997,1998,2000,2001,2004,2005,2007],{},"The toolbar shrinks to the date, the location, the team and a ",[23,1995,1996],{},"⋯"," menu, which holds ",[23,1999,1523],{},", the views, colour, filters, the waitlist and refresh. The round ",[23,2002,2003],{},"+"," button in the corner books an appointment, blocks time, starts a group or jumps to today. ",[23,2006,1695],{}," is usually the easiest view on a small screen.",[15,2009,1292],{"id":1291},[184,2011,2013],{"id":2012},"a-team-member-has-no-column","A team member has no column",[164,2015,2016,2028,2034],{},[167,2017,2018,2021,2022,2024,2025,55],{},[23,2019,2020],{},"\"Nobody scheduled\"",": no one has working hours that day. Set them under ",[23,2023,1302],{},", or select ",[23,2026,2027],{},"Show all team anyway",[167,2029,2030,2033],{},[23,2031,2032],{},"\"Assign your team to this location\"",": the team exists but nobody works at this location. Set the location on their team profile.",[167,2035,2036,2037,2039,2040,2042],{},"Otherwise, check ",[23,2038,1498],{}," under the people icon (choose ",[23,2041,1505],{},"), the filters, and whether a focus chip is on.",[184,2044,2046],{"id":2045},"couldnt-load-the-schedule","\"Couldn't load the schedule\"",[11,2048,2049,2050,55],{},"The calendar couldn't reach the server. It doesn't mean the day is empty. Select ",[23,2051,1562],{},[184,2053,2055],{"id":2054},"the-calendar-shows-the-wrong-location","The calendar shows the wrong location",[11,2057,2058,2059,55],{},"Change it with the location button in the toolbar. See ",[35,2060,2062],{"href":2061},"\u002Fhelp\u002Fgetting-started\u002Fswitch-between-locations","Switch between locations",{"title":211,"searchDepth":212,"depth":212,"links":2064},[2065,2066,2067,2068,2073,2078,2079,2080],{"id":1440,"depth":212,"text":1441},{"id":1610,"depth":212,"text":1611},{"id":1717,"depth":212,"text":1718},{"id":1819,"depth":212,"text":1820,"children":2069},[2070,2071,2072],{"id":1825,"depth":221,"text":1826},{"id":1834,"depth":221,"text":1835},{"id":1878,"depth":221,"text":1879},{"id":1897,"depth":212,"text":1898,"children":2074},[2075,2076,2077],{"id":1903,"depth":221,"text":1904},{"id":1913,"depth":221,"text":1914},{"id":1931,"depth":221,"text":1932},{"id":1964,"depth":212,"text":1965},{"id":1989,"depth":212,"text":1990},{"id":1291,"depth":212,"text":1292,"children":2081},[2082,2083,2084],{"id":2012,"depth":221,"text":2013},{"id":2045,"depth":221,"text":2046},{"id":2054,"depth":221,"text":2055},"The toolbar, the six views, what the colours and dots on an appointment mean, and how to filter the calendar down to what you need.",[2087,2088,2089,2090,2091,2092],"calendar views","calendar colours meaning","filter the calendar","show one team member","team member missing from calendar","show cancelled appointments",{},[2095,241,1809],"\u002Fhelp\u002Fcalendar\u002Fbook-an-appointment",{"title":54,"description":2085},"help\u002Fcalendar\u002Ffind-your-way-around","2026-10-29","Z12V_K-1h5NToIirzI7ck9V8whBdPPHdQDOrmKMPIaY",{"id":2101,"title":2102,"audience":6,"body":2103,"category":224,"description":2682,"draft":226,"extension":227,"icon":2683,"keywords":2684,"locale":235,"meta":2693,"navigation":237,"order":2694,"path":241,"related":2695,"seo":2696,"sourceHash":243,"stem":2697,"translationReviewed":226,"updatedAt":2098,"__hash__":2698},"help\u002Fhelp\u002Fcalendar\u002Fthe-appointment-detail-panel.md","What's in the appointment detail panel",{"type":8,"value":2104,"toc":2663},[2105,2108,2114,2118,2164,2171,2175,2184,2251,2262,2266,2283,2286,2290,2303,2314,2325,2329,2461,2476,2480,2486,2614,2620,2622,2626,2629,2633,2639,2643,2646,2650,2656,2660],[11,2106,2107],{},"Select any appointment on the calendar to open its panel. It's the appointment's home: the client on the left, and the time, services and payment on the right, with the next step at the bottom.",[500,2109],{"alt":2110,"height":2111,"src":2112,"width":2113},"An appointment panel: the client's name, contact details, visits and lifetime spend, tags and notes on the left; the Confirmed status, date and time, two services with prices, Add service and the payment summary on the right, with Check in and Checkout at the bottom.",854,"\u002Fhelp\u002Fcalendar\u002Fthe-appointment-detail-panel\u002Fpanel.webp",760,[15,2115,2117],{"id":2116},"run-the-visit-from-the-panel","Run the visit from the panel",[429,2119,2120,2124,2135,2139,2149,2153],{},[184,2121,2123],{"id":2122},"check-the-client-in","Check the client in",[11,2125,2126,2127,2130,2131,2134],{},"When the client arrives, select ",[23,2128,2129],{},"Check in"," at the bottom of the panel. If they're early, ",[23,2132,2133],{},"Earlier than scheduled"," asks you to confirm. Check in appears on the day of the appointment.",[184,2136,2138],{"id":2137},"start-the-service","Start the service",[11,2140,2141,2142,2145,2146,55],{},"When they go through, select ",[23,2143,2144],{},"Start service",". The panel then shows ",[23,2147,2148],{},"In service",[184,2150,2152],{"id":2151},"check-out","Check out",[11,2154,2155,2156,2159,2160,55],{},"When the visit is done, select ",[23,2157,2158],{},"Checkout",". The sale opens with the client, services and team member already on it. See ",[35,2161,2163],{"href":2162},"\u002Fhelp\u002Fcheckout\u002Ftake-a-payment","Take a payment",[11,2165,2166,2167,2170],{},"Once the sale is paid, the button reads ",[23,2168,2169],{},"View sale",". If your role can't take payments, the panel says the front desk can ring it up.",[15,2172,2174],{"id":2173},"change-the-status","Change the status",[11,2176,2177,2178,137,2181,2183],{},"Select the status at the top (such as ",[23,2179,2180],{},"Booked",[23,2182,1760],{},") and choose another:",[67,2185,2186,2196],{},[70,2187,2188],{},[73,2189,2190,2193],{},[76,2191,2192],{},"Status",[76,2194,2195],{},"How it's set",[83,2197,2198,2207,2216,2233,2242],{},[73,2199,2200,2204],{},[88,2201,2202],{},[23,2203,2180],{},[88,2205,2206],{},"When the appointment is made",[73,2208,2209,2213],{},[88,2210,2211],{},[23,2212,1760],{},[88,2214,2215],{},"From this menu",[73,2217,2218,2222],{},[88,2219,2220],{},[23,2221,1782],{},[88,2223,2224,2225,2228,2229,2232],{},"Only by checking out, or with ",[23,2226,2227],{},"Mark complete (no charge)"," in the ",[23,2230,2231],{},"⋮"," menu",[73,2234,2235,2239],{},[88,2236,2237],{},[23,2238,1790],{},[88,2240,2241],{},"From this menu. It asks about any fee and whether to tell the client.",[73,2243,2244,2248],{},[88,2245,2246],{},[23,2247,1786],{},[88,2249,2250],{},"From this menu. It asks for a reason, any fee, and whether to tell the client.",[11,2252,2253,2254,464,2258,55],{},"See ",[35,2255,2257],{"href":2256},"\u002Fhelp\u002Fcalendar\u002Freschedule-cancel-and-no-shows","Reschedule, cancel, and mark a no-show",[35,2259,2261],{"href":2260},"\u002Fhelp\u002Fcalendar\u002Fchoose-what-the-client-is-told","Choose what the client is told",[15,2263,2265],{"id":2264},"move-a-booking-to-another-team-member","Move a booking to another team member",[11,2267,2268,2269,2272,2273,2276,2277,2279,2280,2282],{},"Open a service, choose another ",[23,2270,2271],{},"Team member",", then save. When only the person changes, the panel asks ",[23,2274,2275],{},"Tell {name} about the change",", with the client's name. Ticked, the client gets one email, in their language, saying who they'll see now. It starts ticked when ",[23,2278,1027],{}," is on under ",[23,2281,391],{},". Dragging a booking into another person's column at the same time asks the same question. On a phone it opens from the bottom of the screen.",[11,2284,2285],{},"If the time changes too, the usual reschedule question decides, and that email already names the team member.",[15,2287,2289],{"id":2288},"add-a-status-label","Add a status label",[11,2291,2292,2293,137,2295,2298,2299,2302],{},"A status label is your business's own note on where a visit stands, such as ",[23,2294,1802],{},[23,2296,2297],{},"Waiting for consent",". Make your labels under ",[23,2300,2301],{},"Settings → Booking → Status labels",": a name of up to 20 characters, a colour and an icon. Archive a label you no longer use; delete one only if no visit carries it.",[11,2304,2305,2306,2309,2310,2313],{},"To add one to a visit, select ",[23,2307,2308],{},"Add label"," beside the status and choose it. Choose ",[23,2311,2312],{},"Remove label"," to take it off. The label shows on the calendar and in the preview, beside the status.",[164,2315,2316,2319,2322],{},[167,2317,2318],{},"A label is extra information. The status still decides payments, reminders, reports and the kiosk.",[167,2320,2321],{},"Only a visit that is booked or confirmed takes a label. Completing, cancelling or marking a no-show takes it off.",[167,2323,2324],{},"You need permission to change the visit. Team members who see only their own calendar can label only their own visits.",[15,2326,2328],{"id":2327},"what-the-panel-shows","What the panel shows",[67,2330,2331,2341],{},[70,2332,2333],{},[73,2334,2335,2338],{},[76,2336,2337],{},"Part",[76,2339,2340],{},"What's in it",[83,2342,2343,2388,2411,2423,2445],{},[73,2344,2345,2350],{},[88,2346,2347],{},[23,2348,2349],{},"The client",[88,2351,2352,2353,464,2356,2359,2360,2363,2364,2366,2367,133,2370,133,2373,133,2376,133,2379,133,2382,464,2385,55],{},"Name, email and phone, ",[23,2354,2355],{},"Visits",[23,2357,2358],{},"Lifetime"," spend, memberships and packages with sessions left, date of birth and tags. ",[23,2361,2362],{},"View profile"," opens their full profile. The ",[23,2365,2231],{}," beside it holds ",[23,2368,2369],{},"Messages",[23,2371,2372],{},"Send a form or care guide",[23,2374,2375],{},"Edit client details",[23,2377,2378],{},"Copy number",[23,2380,2381],{},"Copy address",[23,2383,2384],{},"Resend confirmation",[23,2386,2387],{},"Add tag",[73,2389,2390,2395],{},[88,2391,2392],{},[23,2393,2394],{},"Clinical details",[88,2396,2397,133,2400,133,2403,2406,2407,2410],{},[23,2398,2399],{},"Staff alert",[23,2401,2402],{},"Allergies",[23,2404,2405],{},"Patch test"," status and ",[23,2408,2409],{},"Client notes",". If your role can't see these, the panel says they're hidden. It never shows them as empty.",[73,2412,2413,2417],{},[88,2414,2415],{},[23,2416,1863],{},[88,2418,2419,2420],{},"Each service with its time, length, team member and price, any deal attached, and ",[23,2421,2422],{},"Add service",[73,2424,2425,2430],{},[88,2426,2427],{},[23,2428,2429],{},"Payment",[88,2431,2432,2433,2436,2437,2440,2441,2444],{},"An ",[23,2434,2435],{},"Estimated"," summary: subtotal, discounts, tax, any deposit paid, and ",[23,2438,2439],{},"To pay",". ",[23,2442,2443],{},"View breakdown"," shows every line.",[73,2446,2447,2452],{},[88,2448,2449],{},[23,2450,2451],{},"Notes",[88,2453,2454,2457,2458],{},[23,2455,2456],{},"Internal note · staff only"," and anything ",[23,2459,2460],{},"From the client",[11,2462,2463,2464,2467,2468,2471,2472,2475],{},"If the appointment isn't secured yet and your business asks for a card or deposit, ",[23,2465,2466],{},"Secure this booking"," offers ",[23,2469,2470],{},"Add payment policy",", then ",[23,2473,2474],{},"Send secure link"," to the client.",[15,2477,2479],{"id":2478},"the-menu","The ⋮ menu",[11,2481,2482,2483,2485],{},"Select the ",[23,2484,2231],{}," at the bottom of the panel for everything else:",[67,2487,2488,2497],{},[70,2489,2490],{},[73,2491,2492,2495],{},[76,2493,2494],{},"Action",[76,2496,654],{},[83,2498,2499,2513,2526,2536,2545,2555,2565,2575,2584,2594,2604],{},[73,2500,2501,2506],{},[88,2502,2503],{},[23,2504,2505],{},"Add internal note",[88,2507,2508,2509,2512],{},"A note for staff only. Tick ",[23,2510,2511],{},"Also pin to client profile"," to show it on every future visit.",[73,2514,2515,2520],{},[88,2516,2517],{},[23,2518,2519],{},"Start consultation (tablet)",[88,2521,2522,2523,55],{},"Opens the consultation flow. A video appointment shows ",[23,2524,2525],{},"Start video consultation",[73,2527,2528,2533],{},[88,2529,2530],{},[23,2531,2532],{},"Open forms in kiosk",[88,2534,2535],{},"Opens each unsigned form for this service on the tablet, for the client to fill in",[73,2537,2538,2542],{},[88,2539,2540],{},[23,2541,2384],{},[88,2543,2544],{},"Sends the booking confirmation again",[73,2546,2547,2552],{},[88,2548,2549],{},[23,2550,2551],{},"Open clinical chart",[88,2553,2554],{},"Opens the client's chart, when charting is on",[73,2556,2557,2562],{},[88,2558,2559],{},[23,2560,2561],{},"Reschedule",[88,2563,2564],{},"Pick a new slot on the calendar",[73,2566,2567,2572],{},[88,2568,2569],{},[23,2570,2571],{},"Reschedule by date…",[88,2573,2574],{},"Pick a new date and time from a list",[73,2576,2577,2581],{},[88,2578,2579],{},[23,2580,2227],{},[88,2582,2583],{},"Completes the visit without a sale",[73,2585,2586,2591],{},[88,2587,2588],{},[23,2589,2590],{},"Rebook client",[88,2592,2593],{},"Starts the client's next booking",[73,2595,2596,2601],{},[88,2597,2598],{},[23,2599,2600],{},"Automations",[88,2602,2603],{},"Turn reminders and follow-ups on or off for this appointment",[73,2605,2606,2611],{},[88,2607,2608],{},[23,2609,2610],{},"View activity",[88,2612,2613],{},"Who did what to this appointment, and when",[500,2615],{"alt":2616,"height":2617,"src":2618,"width":2619},"The appointment's more actions menu: Add internal note, Start consultation (tablet), Open forms in kiosk, Resend confirmation, Open clinical chart, Reschedule, Reschedule by date, Mark complete (no charge), Rebook client, Automations and View activity.",546,"\u002Fhelp\u002Fcalendar\u002Fthe-appointment-detail-panel\u002Fmore.webp",295,[15,2621,1292],{"id":1291},[184,2623,2625],{"id":2624},"theres-no-check-in-button","There's no Check in button",[11,2627,2628],{},"The appointment is on a later date. Check in appears on the day.",[184,2630,2632],{"id":2631},"checkout-is-missing","Checkout is missing",[11,2634,2635,2636,2638],{},"The sale is already paid (",[23,2637,2169],{}," shows instead), the visit is cancelled or a no-show, or your role can't take payments.",[184,2640,2642],{"id":2641},"open-forms-in-kiosk-says-all-forms-signed","Open forms in kiosk says \"All forms signed\"",[11,2644,2645],{},"Every form linked to the service is already done. \"No forms linked to this service\" means the service has no forms to sign.",[184,2647,2649],{"id":2648},"was-the-client-emailed","Was the client emailed?",[11,2651,486,2652,2655],{},[23,2653,2654],{},"⋮ → View activity",". It lists each event and who or what did it, including automations.",[184,2657,2659],{"id":2658},"who-can-see-the-internal-note","Who can see the internal note?",[11,2661,2662],{},"Only your team. It never appears in emails to the client, the client portal or receipts.",{"title":211,"searchDepth":212,"depth":212,"links":2664},[2665,2670,2671,2672,2673,2674,2675],{"id":2116,"depth":212,"text":2117,"children":2666},[2667,2668,2669],{"id":2122,"depth":221,"text":2123},{"id":2137,"depth":221,"text":2138},{"id":2151,"depth":221,"text":2152},{"id":2173,"depth":212,"text":2174},{"id":2264,"depth":212,"text":2265},{"id":2288,"depth":212,"text":2289},{"id":2327,"depth":212,"text":2328},{"id":2478,"depth":212,"text":2479},{"id":1291,"depth":212,"text":1292,"children":2676},[2677,2678,2679,2680,2681],{"id":2624,"depth":221,"text":2625},{"id":2631,"depth":221,"text":2632},{"id":2641,"depth":221,"text":2642},{"id":2648,"depth":221,"text":2649},{"id":2658,"depth":221,"text":2659},"Open an appointment to check the client in, change its status, add services, see what's owed, and reach every other appointment action.","i-lucide-panel-right-open",[2685,2686,2687,2688,2689,2690,2691,2692],"open appointment details","check in a client","change appointment status","mark appointment complete","resend confirmation email","appointment activity log","status label running late","custom appointment status",{},110,[2256,2162,2260],{"title":2102,"description":2682},"help\u002Fcalendar\u002Fthe-appointment-detail-panel","-v_a9MwFkSsanIdqqOrENLec-f07dXoiN4r4PMT_-oo",[],[2701,2702,2704,2706,2708,2710,2712],{"path":239,"translationReviewed":226},{"path":2703,"translationReviewed":237},"\u002Fhelp\u002Fel\u002Fcalendar\u002Fcatch-same-day-online-bookings",{"path":2705,"translationReviewed":237},"\u002Fhelp\u002Fes\u002Fcalendar\u002Fcatch-same-day-online-bookings",{"path":2707,"translationReviewed":237},"\u002Fhelp\u002Ffr\u002Fcalendar\u002Fcatch-same-day-online-bookings",{"path":2709,"translationReviewed":237},"\u002Fhelp\u002Fpt-br\u002Fcalendar\u002Fcatch-same-day-online-bookings",{"path":2711,"translationReviewed":237},"\u002Fhelp\u002Fpt-pt\u002Fcalendar\u002Fcatch-same-day-online-bookings",{"path":2713,"translationReviewed":237},"\u002Fhelp\u002Fsq\u002Fcalendar\u002Fcatch-same-day-online-bookings",1794073882384]