[{"data":1,"prerenderedAt":1327},["ShallowReactive",2],{"help:\u002Fhelp\u002Fcalendar\u002Ftime-zones-on-the-calendar":3,"help-all-categories":212,"help-cat-articles:\u002Fhelp\u002Fcalendar\u002Ftime-zones-on-the-calendar":331,"help-related:\u002Fhelp\u002Fcalendar\u002Ftime-zones-on-the-calendar":332},{"id":4,"title":5,"audience":6,"body":7,"category":189,"description":190,"draft":191,"extension":192,"icon":193,"keywords":194,"meta":200,"navigation":201,"order":202,"path":203,"related":204,"seo":208,"stem":209,"updatedAt":210,"__hash__":211},"help\u002Fhelp\u002Fcalendar\u002Ftime-zones-on-the-calendar.md","How time zones work on the calendar","clinic",{"type":8,"value":9,"toc":176},"minimark",[10,19,24,27,89,92,102,106,109,137,140,144,147,151,156,162,166,169,173],[11,12,13,14,18],"p",{},"The calendar always shows appointments in the ",[15,16,17],"strong",{},"clinic's"," time zone — the zone of the location you're viewing — no matter where you or your device happen to be. A 2 PM booking at your New York location sits at 2 PM on the grid even if you're checking it from Los Angeles.",[20,21,23],"h2",{"id":22},"which-time-zone-does-the-calendar-use","Which time zone does the calendar use?",[11,25,26],{},"Owneli resolves the display zone in this order:",[28,29,30,46],"table",{},[31,32,33],"thead",{},[34,35,36,40,43],"tr",{},[37,38,39],"th",{},"Priority",[37,41,42],{},"Source",[37,44,45],{},"Where it's set",[47,48,49,65,78],"tbody",{},[34,50,51,55,62],{},[52,53,54],"td",{},"1",[52,56,57,58,61],{},"The active ",[15,59,60],{},"location's"," time zone",[52,63,64],{},"The location editor",[34,66,67,70,73],{},[52,68,69],{},"2",[52,71,72],{},"The business default",[52,74,75],{},[15,76,77],{},"Settings → Defaults → Timezone",[34,79,80,83,86],{},[52,81,82],{},"3",[52,84,85],{},"Your browser's zone",[52,87,88],{},"Fallback only",[11,90,91],{},"Appointments are stored as absolute moments in time, so nothing shifts when you change these settings — only how the grid labels the hours.",[93,94,95],"tip",{},[11,96,97,98,101],{},"When you change the business default and your locations use a different zone, Owneli asks ",[15,99,100],{},"\"Update location timezones?\""," so the calendar and the default stay in agreement. The location's zone is what the calendar actually follows.",[20,103,105],{"id":104},"what-clients-see","What clients see",[11,107,108],{},"Clients always see the salon's local time — the time they should walk through your door:",[110,111,112,119,125,131],"ul",{},[113,114,115,118],"li",{},[15,116,117],{},"Confirmation and reminder emails"," show the time in your location's zone with the zone label spelled out, e.g. \"3:00 PM EDT\".",[113,120,121,124],{},[15,122,123],{},"The public booking page"," offers slots in the location's zone.",[113,126,127,130],{},[15,128,129],{},"The manage-booking link"," shows the visit in the same zone.",[113,132,133,136],{},[15,134,135],{},"Reminder SMS"," say \"today\" or \"tomorrow\" resolved in the clinic's zone at the moment of sending.",[11,138,139],{},"So a client booking your Toronto clinic from a phone set to London time still sees Toronto times — deliberately, because the appointment happens in Toronto.",[20,141,143],{"id":142},"multiple-locations","Multiple locations",[11,145,146],{},"Each location carries its own time zone, and its calendar renders in it. One caveat: when you look at a client's history across locations, the times render in the zone of the location you're currently working in, not each visit's own location.",[20,148,150],{"id":149},"common-questions","Common questions",[152,153,155],"h3",{"id":154},"the-calendar-shows-the-wrong-times-what-do-i-check","The calendar shows the wrong times — what do I check?",[11,157,158,159,161],{},"Check the active location's time zone in the location editor first, then ",[15,160,77],{},". The location's zone wins.",[152,163,165],{"id":164},"do-clients-in-another-time-zone-see-their-local-time","Do clients in another time zone see their local time?",[11,167,168],{},"No — they see the salon's local time, labelled with the zone (\"EDT\"). That's the time to arrive, which is the number that matters.",[152,170,172],{"id":171},"if-i-change-the-time-zone-do-existing-appointments-move","If I change the time zone, do existing appointments move?",[11,174,175],{},"No. Appointments are stored as absolute moments; changing the zone only changes the labels on the grid and in future emails.",{"title":177,"searchDepth":178,"depth":178,"links":179},"",2,[180,181,182,183],{"id":22,"depth":178,"text":23},{"id":104,"depth":178,"text":105},{"id":142,"depth":178,"text":143},{"id":149,"depth":178,"text":150,"children":184},[185,187,188],{"id":154,"depth":186,"text":155},3,{"id":164,"depth":186,"text":165},{"id":171,"depth":186,"text":172},"calendar","The calendar always shows your clinic's local time, not the viewer's. Learn where the time zone is set and what clients see in emails.",false,"md","i-lucide-globe",[195,196,197,198,199],"calendar wrong time zone","appointment time zone in emails","change business time zone","clinic time vs client time","location timezone setting",{},true,130,"\u002Fhelp\u002Fcalendar\u002Ftime-zones-on-the-calendar",[205,206,207],"\u002Fhelp\u002Fcalendar\u002Ffind-your-way-around","\u002Fhelp\u002Fcalendar\u002Fappointment-reminders","\u002Fhelp\u002Fsettings\u002Fmultiple-locations",{"title":5,"description":190},"help\u002Fcalendar\u002Ftime-zones-on-the-calendar","2026-08-14","V-tTgyUi0hZi_c6k0gi0iEIl9WRmSQJ_csoO0EWZgy0",[213,224,232,241,251,261,271,281,291,301,311,321],{"id":214,"title":215,"audience":6,"description":216,"extension":217,"icon":218,"meta":219,"order":220,"slug":221,"stem":222,"__hash__":223},"helpCategories\u002Fhelp\u002Fcategories\u002Fgetting-started.yml","Getting started","Set up your workspace, learn the layout, and run your first day.","yml","i-lucide-compass",{},1,"getting-started","help\u002Fcategories\u002Fgetting-started","lTnfg_2tKvxQ9QanJ9XY3shoBHrJNWNfnxhcYaaKKPI",{"id":225,"title":226,"audience":6,"description":227,"extension":217,"icon":228,"meta":229,"order":178,"slug":189,"stem":230,"__hash__":231},"helpCategories\u002Fhelp\u002Fcategories\u002Fcalendar.yml","Calendar & booking","Book, move, and cancel appointments. Block time, work the waitlist, and read the grid at a glance.","i-lucide-calendar",{},"help\u002Fcategories\u002Fcalendar","s5UMHzRIeTUFi7mdsOyuSluzJBp79U9WTsTpOtbaW-E",{"id":233,"title":234,"audience":6,"description":235,"extension":217,"icon":236,"meta":237,"order":186,"slug":238,"stem":239,"__hash__":240},"helpCategories\u002Fhelp\u002Fcategories\u002Fcheckout.yml","Checkout & payments","Ring up a sale, take tips, handle deposits and fees, issue refunds, and close the drawer.","i-lucide-credit-card",{},"checkout","help\u002Fcategories\u002Fcheckout","4PQPgJd7Z25g0SvtoqqdMlnzk3DlcJpaZhNAiNiYVW0",{"id":242,"title":243,"audience":6,"description":244,"extension":217,"icon":245,"meta":246,"order":247,"slug":248,"stem":249,"__hash__":250},"helpCategories\u002Fhelp\u002Fcategories\u002Fclients.yml","Clients & forms","Add and find clients, read a client profile, and send forms and consents.","i-lucide-users",{},4,"clients","help\u002Fcategories\u002Fclients","u-tqzEJo2gR_wJ7x7y-EMIF3L4TP9EuBWlamwgwCC0I",{"id":252,"title":253,"audience":6,"description":254,"extension":217,"icon":255,"meta":256,"order":257,"slug":258,"stem":259,"__hash__":260},"helpCategories\u002Fhelp\u002Fcategories\u002Fretail.yml","Memberships, packages & gift cards","The things clients buy once and spend down over time, and how each one behaves at checkout.","i-lucide-gift",{},5,"retail","help\u002Fcategories\u002Fretail","wVVr_rc_P9p2RZWwy0XKsNB9fQ7XtQxxIz4qnixkGkg",{"id":262,"title":263,"audience":6,"description":264,"extension":217,"icon":265,"meta":266,"order":267,"slug":268,"stem":269,"__hash__":270},"helpCategories\u002Fhelp\u002Fcategories\u002Foperations.yml","Operations","The internal side of the business, covering your written playbook, task boards, venue incidents, and the policies everyone signs.","i-lucide-briefcase",{},6,"operations","help\u002Fcategories\u002Foperations","kSPRTYYbOW5LBNuaYXGv0C4IE7BqS2n-OkCSI97f-cM",{"id":272,"title":273,"audience":6,"description":274,"extension":217,"icon":275,"meta":276,"order":277,"slug":278,"stem":279,"__hash__":280},"helpCategories\u002Fhelp\u002Fcategories\u002Fteam.yml","Team & scheduling","Working hours, the weekly roster, clock-in, timesheets, and time off.","i-lucide-id-card",{},7,"team","help\u002Fcategories\u002Fteam","1cMbCRwUmewb4t_DwUJ7jJUjntx-odU8jRDgBredsPs",{"id":282,"title":283,"audience":6,"description":284,"extension":217,"icon":285,"meta":286,"order":287,"slug":288,"stem":289,"__hash__":290},"helpCategories\u002Fhelp\u002Fcategories\u002Fgrowth.yml","Reports & growth","Read the numbers, export them, and find the report you actually need.","i-lucide-trending-up",{},8,"growth","help\u002Fcategories\u002Fgrowth","3XyCU-DkoYi7xSPz0tDRohlYkNBUS0YsLo-insknI8o",{"id":292,"title":293,"audience":6,"description":294,"extension":217,"icon":295,"meta":296,"order":297,"slug":298,"stem":299,"__hash__":300},"helpCategories\u002Fhelp\u002Fcategories\u002Fsettings.yml","Settings & admin","Services and pricing, who can see what, and moving your data in from another system.","i-lucide-settings",{},9,"settings","help\u002Fcategories\u002Fsettings","rdLQHp7tfAu5iySbsypfXu1kOuujDAuLVk6yGidNvtQ",{"id":302,"title":303,"audience":6,"description":304,"extension":217,"icon":305,"meta":306,"order":307,"slug":308,"stem":309,"__hash__":310},"helpCategories\u002Fhelp\u002Fcategories\u002Faccount.yml","Your login and profile","Your own login, password, two-factor security, profile, and language.","i-lucide-user-circle",{},10,"account","help\u002Fcategories\u002Faccount","8JZPH_8Q-lnEEFgysE9gCwyd1pzUe2hfAebATuQ5Pog",{"id":312,"title":313,"audience":314,"description":315,"extension":217,"icon":193,"meta":316,"order":317,"slug":318,"stem":319,"__hash__":320},"helpCategories\u002Fhelp\u002Fcategories\u002Fbook-online.yml","Book online","client","Booking, paying, and managing your visit from your venue's booking page and the private links they send you.",{},20,"book-online","help\u002Fcategories\u002Fbook-online","dUBIoELt-ci1vqbw_VX1VA6PGJV8V-9x4ZmpAk1aXXE",{"id":322,"title":323,"audience":314,"description":324,"extension":217,"icon":325,"meta":326,"order":327,"slug":328,"stem":329,"__hash__":330},"helpCategories\u002Fhelp\u002Fcategories\u002Fportal.yml","Your account and visits","Booking from your account, managing your visits, and using your wallet, memberships and rewards.","i-lucide-user-round",{},21,"portal","help\u002Fcategories\u002Fportal","D8_zQhv9hO2b9PYDADw-ebh1yZUuC0UcBt3DDZbMAH4",[],[333,658,921],{"id":334,"title":335,"audience":6,"body":336,"category":189,"description":648,"draft":191,"extension":192,"icon":228,"keywords":649,"meta":650,"navigation":201,"order":307,"path":205,"related":651,"seo":654,"stem":655,"updatedAt":656,"__hash__":657},"help\u002Fhelp\u002Fcalendar\u002Ffind-your-way-around.md","Find your way around the calendar",{"type":8,"value":337,"toc":638},[338,341,345,348,430,441,449,453,474,478,481,484,538,541,545,554,558,564,593,596,602,606,609,613,616,631,635],[11,339,340],{},"The calendar is the surface most people spend the day on. It's one grid with several ways to look at it.",[20,342,344],{"id":343},"the-five-views","The five views",[11,346,347],{},"Switch views from the view selector in the toolbar. Your choice is remembered, so the calendar opens the way you left it.",[28,349,350,363],{},[31,351,352],{},[34,353,354,357,360],{},[37,355,356],{},"View",[37,358,359],{},"What it shows",[37,361,362],{},"Best for",[47,364,365,378,391,404,417],{},[34,366,367,372,375],{},[52,368,369],{},[15,370,371],{},"Day",[52,373,374],{},"One date, one column per team member",[52,376,377],{},"The front desk during service",[34,379,380,385,388],{},[52,381,382],{},[15,383,384],{},"3 day",[52,386,387],{},"Three consecutive dates",[52,389,390],{},"A short look-ahead without losing detail",[34,392,393,398,401],{},[52,394,395],{},[15,396,397],{},"Week",[52,399,400],{},"Seven dates",[52,402,403],{},"Planning and spotting gaps",[34,405,406,411,414],{},[52,407,408],{},[15,409,410],{},"Month",[52,412,413],{},"A month grid",[52,415,416],{},"Volume at a glance, long-range planning",[34,418,419,424,427],{},[52,420,421],{},[15,422,423],{},"Agenda",[52,425,426],{},"One date as a plain chronological list",[52,428,429],{},"Phones, and anyone who prefers a list to a grid",[11,431,432,434,435,437,438,440],{},[15,433,371],{}," is the only view that gives every team member their own column. In ",[15,436,384],{}," and ",[15,439,397],{}," the days become the columns instead.",[93,442,443],{},[11,444,445,446,448],{},"On a phone, ",[15,447,423],{}," is usually the view you want. A seven-column week grid on a 390px screen is a lot of pinching.",[20,450,452],{"id":451},"moving-through-time","Moving through time",[110,454,455,458,464,467],{},[113,456,457],{},"The date pill in the toolbar opens a two-month picker with quick jumps (\"In 1 week\", \"In 2 weeks\"). On phones it shows one month.",[113,459,460,463],{},[15,461,462],{},"Today"," snaps back to the current date.",[113,465,466],{},"The arrows step forward and back by whatever your current view spans.",[113,468,469,470,473],{},"A ",[15,471,472],{},"now"," line is drawn across the current time in day and week views. Use \"jump to now\" to scroll it into sight.",[20,475,477],{"id":476},"reading-a-block","Reading a block",[11,479,480],{},"Every appointment renders as a coloured block. The colour comes from the service, so a room full of the same treatment reads instantly.",[11,482,483],{},"Statuses have their own consistent palette across the whole app:",[28,485,486,496],{},[31,487,488],{},[34,489,490,493],{},[37,491,492],{},"Status",[37,494,495],{},"Colour",[47,497,498,506,514,522,530],{},[34,499,500,503],{},[52,501,502],{},"Scheduled",[52,504,505],{},"Amber",[34,507,508,511],{},[52,509,510],{},"Confirmed",[52,512,513],{},"Green",[34,515,516,519],{},[52,517,518],{},"Completed",[52,520,521],{},"Grey",[34,523,524,527],{},[52,525,526],{},"Cancelled",[52,528,529],{},"Rose",[34,531,532,535],{},[52,533,534],{},"No-show",[52,536,537],{},"Red",[11,539,540],{},"Hover a block on desktop and a preview card appears after a short delay — client, service, price — without opening anything. Click it to open the full appointment panel.",[20,542,544],{"id":543},"blocked-time","Blocked time",[11,546,547,548,553],{},"Time that isn't bookable — lunch, a break, training, someone's day off — renders as a hatched band rather than a block. See ",[549,550,552],"a",{"href":551},"\u002Fhelp\u002Fcalendar\u002Fblock-time-and-the-waitlist","Block time and the waitlist",".",[20,555,557],{"id":556},"filtering","Filtering",[11,559,560,563],{},[15,561,562],{},"Filters"," in the toolbar opens a panel on the right. You can narrow the grid by:",[110,565,566,572,578,583,588],{},[113,567,568,571],{},[15,569,570],{},"Appointment status"," — scheduled, confirmed, completed, cancelled, no-show",[113,573,574,577],{},[15,575,576],{},"Booking channel"," — booked in the app, at the kiosk, through public online booking, or via the API",[113,579,580],{},[15,581,582],{},"Service",[113,584,585],{},[15,586,587],{},"Team member",[113,589,590],{},[15,591,592],{},"Client tag",[11,594,595],{},"The filter button carries a count of how many filters are active, so a filtered calendar never silently looks like an empty one.",[597,598,599],"warning",{},[11,600,601],{},"If the calendar looks emptier than it should, check the filter count before anything else. Filters persist as you move between dates.",[20,603,605],{"id":604},"focusing-on-one-person","Focusing on one person",[11,607,608],{},"Click a team member's name in the column header to scope the whole view to them. A chip appears in the toolbar — \"Nicole's Week ✕\" — and clicking the ✕ clears the focus. It's the fastest way to answer \"when is this person free?\"",[20,610,612],{"id":611},"nobody-appears-on-the-grid","Nobody appears on the grid",[11,614,615],{},"If a team member has no column, it's almost always one of three things:",[617,618,619,625,628],"ol",{},[113,620,621,622],{},"They have no working hours set — ",[15,623,624],{},"Team → Scheduling",[113,626,627],{},"They aren't marked as bookable on their team profile",[113,629,630],{},"A filter or a focus chip is hiding them",[20,632,634],{"id":633},"empty-space-is-clickable","Empty space is clickable",[11,636,637],{},"Clicking an empty slot on the grid opens a small menu at that exact time: add an appointment, book a group, or block the time. It pre-fills the date, time, and team member you clicked, which is quicker than opening a blank booking panel.",{"title":177,"searchDepth":178,"depth":178,"links":639},[640,641,642,643,644,645,646,647],{"id":343,"depth":178,"text":344},{"id":451,"depth":178,"text":452},{"id":476,"depth":178,"text":477},{"id":543,"depth":178,"text":544},{"id":556,"depth":178,"text":557},{"id":604,"depth":178,"text":605},{"id":611,"depth":178,"text":612},{"id":633,"depth":178,"text":634},"The five views, what the colours mean, and how to filter the grid down to what you actually need to see.",[],{},[652,653],"\u002Fhelp\u002Fcalendar\u002Fbook-an-appointment","\u002Fhelp\u002Fcalendar\u002Freschedule-cancel-and-no-shows",{"title":335,"description":648},"help\u002Fcalendar\u002Ffind-your-way-around","2026-07-26","dmnaim7XewRPYMV2J1Z7rdkK4wuxCi-RQvtL3DIf2kc",{"id":659,"title":660,"audience":6,"body":661,"category":189,"description":905,"draft":191,"extension":192,"icon":906,"keywords":907,"meta":914,"navigation":201,"order":915,"path":206,"related":916,"seo":918,"stem":919,"updatedAt":210,"__hash__":920},"help\u002Fhelp\u002Fcalendar\u002Fappointment-reminders.md","Set up appointment reminders",{"type":8,"value":662,"toc":887},[663,682,686,689,741,744,748,794,798,817,821,824,829,833,842,844,848,854,858,867,871,877,881],[11,664,665,666,669,670,673,674,677,678,681],{},"Owneli sends up to three automatic reminders before every appointment — a ",[15,667,668],{},"48-hour reminder",", a ",[15,671,672],{},"24-hour reminder",", and a ",[15,675,676],{},"3-hour reminder"," — each switched on, re-timed, and given an SMS channel independently under ",[15,679,680],{},"Growth → Automations",". Nothing is sent by hand.",[20,683,685],{"id":684},"how-do-appointment-reminders-work","How do appointment reminders work?",[11,687,688],{},"When a booking is made, Owneli schedules one email per enabled reminder at the configured offset before the start time. A background job sends them every few minutes, re-checking at send time that the automation is still on. Reminder emails include a calendar attachment the client can add to their phone.",[28,690,691,704],{},[31,692,693],{},[34,694,695,698,701],{},[37,696,697],{},"Reminder",[37,699,700],{},"Default timing",[37,702,703],{},"Adjustable?",[47,705,706,718,730],{},[34,707,708,712,715],{},[52,709,710],{},[15,711,668],{},[52,713,714],{},"48 hours before",[52,716,717],{},"Yes — 1 to 720 hours",[34,719,720,724,727],{},[52,721,722],{},[15,723,672],{},[52,725,726],{},"24 hours before",[52,728,729],{},"Yes",[34,731,732,736,739],{},[52,733,734],{},[15,735,676],{},[52,737,738],{},"3 hours before",[52,740,729],{},[11,742,743],{},"A reminder whose send time has already passed when the booking is made is simply skipped — a same-day booking doesn't get a 48-hour reminder.",[20,745,747],{"id":746},"change-whats-sent","Change what's sent",[749,750,751,755,765,769,776,780,787,791],"steps",{},[152,752,754],{"id":753},"open-automations","Open Automations",[11,756,757,758,760,761,764],{},"Go to ",[15,759,680],{}," and find the ",[15,762,763],{},"Reminders"," group. Each reminder card shows its channels and how many were sent in the last 30 days.",[152,766,768],{"id":767},"open-a-reminder","Open a reminder",[11,770,771,772,775],{},"Click it to edit. ",[15,773,774],{},"Send this many hours before the appointment"," sets the timing — for example, 24 for a day-ahead reminder or 3 for a same-day nudge.",[152,777,779],{"id":778},"add-sms-if-you-use-it","Add SMS if you use it",[11,781,782,783,786],{},"Tick ",[15,784,785],{},"Also send by SMS",". Email is always sent; SMS requires SMS to be set up for your business, and only fires after the email sends successfully.",[152,788,790],{"id":789},"edit-the-message","Edit the message",[11,792,793],{},"The message content is editable on the same page. Save, and every future send uses the new version.",[20,795,797],{"id":796},"override-reminders-for-one-booking","Override reminders for one booking",[11,799,800,801,804,805,808,809,812,813,816],{},"Open the appointment, then the ",[15,802,803],{},"⋮"," menu → ",[15,806,807],{},"Automations",". The ",[15,810,811],{},"Appointment automations"," panel is scoped to this booking only — turn a reminder off for one visit without touching your defaults, and ",[15,814,815],{},"Reset to default"," puts it back.",[20,818,820],{"id":819},"quiet-hours-and-consent","Quiet hours and consent",[11,822,823],{},"A reminder that would land overnight is held until your quiet-hours window reopens (never later than the appointment itself). Reminders are transactional, so they don't need marketing consent — but a client who has texted STOP will not receive the SMS.",[93,825,826],{},[11,827,828],{},"Rescheduling an appointment automatically re-arms its reminders against the new time — even if you chose not to notify the client about the move.",[20,830,832],{"id":831},"see-what-went-out","See what went out",[11,834,835,836,804,838,841],{},"Open the appointment's ",[15,837,803],{},[15,839,840],{},"View activity"," for the appointment's audit trail of lifecycle events.",[20,843,150],{"id":149},[152,845,847],{"id":846},"why-didnt-my-client-get-the-sms-reminder","Why didn't my client get the SMS reminder?",[11,849,850,851,853],{},"Check, in order: SMS is set up for your business, ",[15,852,785],{}," is on for that reminder, the client hasn't replied STOP, and their phone number is a valid mobile. The SMS also only goes out after the email for the same reminder sends.",[152,855,857],{"id":856},"can-i-turn-off-reminders-for-just-one-client-visit","Can I turn off reminders for just one client visit?",[11,859,860,861,863,864,866],{},"Yes — open the appointment, ",[15,862,803],{}," → ",[15,865,807],{},", and switch the reminder off for that booking only.",[152,868,870],{"id":869},"can-i-add-a-reminder-at-a-different-time-like-one-week-before","Can I add a reminder at a different time, like one week before?",[11,872,873,874,876],{},"Change one of the three reminders' ",[15,875,774],{}," — up to 720 hours (30 days). There are three reminder slots; you can't add a fourth.",[152,878,880],{"id":879},"do-reminders-show-the-right-time-zone","Do reminders show the right time zone?",[11,882,883,884,553],{},"Yes — times are rendered in your clinic's time zone, with the zone label included. See ",[549,885,886],{"href":203},"Time zones on the calendar",{"title":177,"searchDepth":178,"depth":178,"links":888},[889,890,896,897,898,899],{"id":684,"depth":178,"text":685},{"id":746,"depth":178,"text":747,"children":891},[892,893,894,895],{"id":753,"depth":186,"text":754},{"id":767,"depth":186,"text":768},{"id":778,"depth":186,"text":779},{"id":789,"depth":186,"text":790},{"id":796,"depth":178,"text":797},{"id":819,"depth":178,"text":820},{"id":831,"depth":178,"text":832},{"id":149,"depth":178,"text":150,"children":900},[901,902,903,904],{"id":846,"depth":186,"text":847},{"id":856,"depth":186,"text":857},{"id":869,"depth":186,"text":870},{"id":879,"depth":186,"text":880},"Turn on 48-hour, 24-hour and 3-hour appointment reminders by email and SMS, change their timing, and override them for one booking.","i-lucide-bell-ring",[908,909,910,911,912,913],"appointment reminder email","appointment reminder text message","change reminder time","turn off reminders for one appointment","reduce no shows with reminders","sms reminder setup",{},100,[652,917,203],"\u002Fhelp\u002Fgrowth\u002Fautomations",{"title":660,"description":905},"help\u002Fcalendar\u002Fappointment-reminders","NhalDVsPZpzS5IZxYf_yKBQoaOnn2TNOyL2E2J7fAW8",{"id":922,"title":923,"audience":6,"body":924,"category":298,"description":1315,"draft":191,"extension":192,"icon":1316,"keywords":1317,"meta":1318,"navigation":201,"order":1319,"path":207,"related":1320,"seo":1323,"stem":1324,"updatedAt":1325,"__hash__":1326},"help\u002Fhelp\u002Fsettings\u002Fmultiple-locations.md","Working with multiple locations",{"type":8,"value":925,"toc":1302},[926,931,934,937,941,948,951,956,960,966,970,1072,1076,1167,1176,1180,1186,1210,1214,1217,1228,1237,1241,1244,1248,1257,1261,1272,1276,1279,1282,1296],[11,927,928],{},[15,929,930],{},"Settings → Locations",[11,932,933],{},"A location is a place you operate from: its own address, timezone, opening hours, contact details, team, and service menu.",[11,935,936],{},"Clients pick a location first when booking online, and services, prices, team and receipts all scope to it.",[20,938,940],{"id":939},"the-location-switcher","The location switcher",[11,942,943,944,947],{},"The switcher sits in the top bar, next to the organisation switcher. It sets your ",[15,945,946],{},"active location"," — the lens the whole app is looking through.",[11,949,950],{},"Your choice persists across reloads and devices, so you come back to the site you actually work at.",[597,952,953],{},[11,954,955],{},"If the calendar, stock levels or takings look wrong, check the switcher first. Nine times out of ten the data is correct and you're looking at the wrong site.",[152,957,959],{"id":958},"all-locations","All locations",[11,961,962,963,965],{},"Users with the right permission also get an ",[15,964,959],{}," option — a rollup that shows the whole business at once. It's for owners and area managers; a front-desk role is normally pinned to their site.",[20,967,969],{"id":968},"what-is-scoped-to-a-location","What is scoped to a location",[28,971,972,982],{},[31,973,974],{},[34,975,976,979],{},[37,977,978],{},"Thing",[37,980,981],{},"Scoping",[47,983,984,994,1003,1013,1023,1033,1043,1052,1062],{},[34,985,986,991],{},[52,987,988],{},[15,989,990],{},"Appointments",[52,992,993],{},"Per location",[34,995,996,1001],{},[52,997,998],{},[15,999,1000],{},"Working hours and shifts",[52,1002,993],{},[34,1004,1005,1010],{},[52,1006,1007],{},[15,1008,1009],{},"Stock on hand",[52,1011,1012],{},"Per location — the same product has its own count at each site",[34,1014,1015,1020],{},[52,1016,1017],{},[15,1018,1019],{},"Service menu and prices",[52,1021,1022],{},"Per location, via the service matrix. Empty price cells inherit the base price.",[34,1024,1025,1030],{},[52,1026,1027],{},[15,1028,1029],{},"Payment policy",[52,1031,1032],{},"Optionally per location. A location with its own policy replaces the business one entirely.",[34,1034,1035,1040],{},[52,1036,1037],{},[15,1038,1039],{},"Online booking rules",[52,1041,1042],{},"Per location, overriding the business defaults",[34,1044,1045,1050],{},[52,1046,1047],{},[15,1048,1049],{},"Cash drawer sessions",[52,1051,993],{},[34,1053,1054,1059],{},[52,1055,1056],{},[15,1057,1058],{},"Sales and receipts",[52,1060,1061],{},"Recorded against the location they happened at",[34,1063,1064,1069],{},[52,1065,1066],{},[15,1067,1068],{},"Public venue page",[52,1070,1071],{},"One per location",[20,1073,1075],{"id":1074},"what-is-shared-across-the-business","What is shared across the business",[28,1077,1078,1086],{},[31,1079,1080],{},[34,1081,1082,1084],{},[37,1083,978],{},[37,1085,981],{},[47,1087,1088,1098,1108,1118,1128,1138,1148,1157],{},[34,1089,1090,1095],{},[52,1091,1092],{},[15,1093,1094],{},"Clients",[52,1096,1097],{},"Business-wide. One person, one record, wherever they visit.",[34,1099,1100,1105],{},[52,1101,1102],{},[15,1103,1104],{},"Product catalog",[52,1106,1107],{},"Business-wide definitions; only the quantities are per location.",[34,1109,1110,1115],{},[52,1111,1112],{},[15,1113,1114],{},"Services",[52,1116,1117],{},"Business-wide definitions; availability and price are per location.",[34,1119,1120,1125],{},[52,1121,1122],{},[15,1123,1124],{},"Memberships, packages, gift cards",[52,1126,1127],{},"Business-wide, so a client can redeem where they like",[34,1129,1130,1135],{},[52,1131,1132],{},[15,1133,1134],{},"Team members",[52,1136,1137],{},"Business-wide, with a primary location each",[34,1139,1140,1145],{},[52,1141,1142],{},[15,1143,1144],{},"Forms, notes, policies, boards",[52,1146,1147],{},"Business-wide",[34,1149,1150,1155],{},[52,1151,1152],{},[15,1153,1154],{},"Roles and permissions",[52,1156,1147],{},[34,1158,1159,1164],{},[52,1160,1161],{},[15,1162,1163],{},"Tax rates",[52,1165,1166],{},"Applied across all locations, with per-service overrides",[1168,1169,1170,1173],"note",{},[11,1171,1172],{},"Clients being business-wide is deliberate. Someone who has a facial at your north site and a peel at the south site is one client with one history, not two half-histories.",[11,1174,1175],{},"The client directory does offer a location filter when you specifically want to see who books where.",[20,1177,1179],{"id":1178},"adding-a-location","Adding a location",[11,1181,1182,1185],{},[15,1183,1184],{},"Settings → Business setup → Add location."," Then set:",[110,1187,1188,1191,1198,1204,1207],{},[113,1189,1190],{},"Name, description, and business types",[113,1192,1193,1194,1197],{},"Address — or mark it as ",[15,1195,1196],{},"mobile and online services only"," if there's no premises",[113,1199,1200,1203],{},[15,1201,1202],{},"Timezone"," — set this carefully, it drives every time the calendar and emails display",[113,1205,1206],{},"Opening hours",[113,1208,1209],{},"Location email and phone",[20,1211,1213],{"id":1212},"publishing-a-location","Publishing a location",[11,1215,1216],{},"Each location has its own public profile at a readable URL, plus its own booking link.",[11,1218,1219,1220,1223,1224,1227],{},"A location is either ",[15,1221,1222],{},"Listed"," — publicly visible and bookable — or ",[15,1225,1226],{},"Unlisted",". Publishing runs a checklist first; if something required is missing, publishing is blocked and the checklist tells you what to finish.",[11,1229,1230,437,1233,1236],{},[15,1231,1232],{},"Copy booking link",[15,1234,1235],{},"Copy profile link"," give you the URLs to put on your website and socials.",[20,1238,1240],{"id":1239},"setting-the-primary-location","Setting the primary location",[11,1242,1243],{},"One location is the business primary. It's the default for anything that has to pick one when no location is specified.",[20,1245,1247],{"id":1246},"archiving-a-location","Archiving a location",[597,1249,1250],{},[11,1251,1252,1253,1256],{},"Archiving keeps the location's history intact but removes it from the switcher, from booking, and from new activity. ",[15,1254,1255],{},"Team members assigned there will need a new location."," Reassign people before you archive, not after.",[20,1258,1260],{"id":1259},"moving-stock-between-sites","Moving stock between sites",[11,1262,1263,1264,1267,1268,553],{},"Use ",[15,1265,1266],{},"Retail → Products → Transfers",". Stock leaves the source when the transfer is sent and arrives at the destination when it's received — see ",[549,1269,1271],{"href":1270},"\u002Fhelp\u002Fretail\u002Fproducts-and-stock","Products and stock",[20,1273,1275],{"id":1274},"reporting-across-locations","Reporting across locations",[11,1277,1278],{},"Most reports carry a location filter, and it lives in the URL alongside the date range.",[11,1280,1281],{},"Two reports are built specifically for multi-site businesses:",[110,1283,1284,1290],{},[113,1285,1286,1289],{},[15,1287,1288],{},"Location analytics"," — the picture per site",[113,1291,1292,1295],{},[15,1293,1294],{},"Performance by location"," — revenue, appointment volume and active staff, side by side",[11,1297,1298,1301],{},[15,1299,1300],{},"Cross-location redemptions"," shows where memberships, packages and gift cards sold at one site are being redeemed at another — the number to watch if sites are settled against each other.",{"title":177,"searchDepth":178,"depth":178,"links":1303},[1304,1307,1308,1309,1310,1311,1312,1313,1314],{"id":939,"depth":178,"text":940,"children":1305},[1306],{"id":958,"depth":186,"text":959},{"id":968,"depth":178,"text":969},{"id":1074,"depth":178,"text":1075},{"id":1178,"depth":178,"text":1179},{"id":1212,"depth":178,"text":1213},{"id":1239,"depth":178,"text":1240},{"id":1246,"depth":178,"text":1247},{"id":1259,"depth":178,"text":1260},{"id":1274,"depth":178,"text":1275},"Switch between sites, understand what is scoped to a location and what is shared across the business, and read the all-locations rollup.","i-lucide-map-pin",[],{},40,[1321,1270,1322],"\u002Fhelp\u002Fsettings\u002Fservices-and-pricing","\u002Fhelp\u002Fgrowth\u002Ffind-and-read-a-report",{"title":923,"description":1315},"help\u002Fsettings\u002Fmultiple-locations","2026-09-01","2IsNHOIrxfxhTLalhE84qR-rs14tynKlg3KLTrjnjN8",1790218957193]