[{"data":1,"prerenderedAt":1077},["ShallowReactive",2],{"help:\u002Fhelp\u002Fcheckout\u002Fapply-a-discount-or-deal":3,"help-all-categories":277,"help-cat-articles:\u002Fhelp\u002Fcheckout\u002Fapply-a-discount-or-deal":397,"help-related:\u002Fhelp\u002Fcheckout\u002Fapply-a-discount-or-deal":398},{"id":4,"title":5,"audience":6,"body":7,"category":254,"description":255,"draft":256,"extension":257,"icon":258,"keywords":259,"meta":266,"navigation":267,"order":268,"path":269,"related":270,"seo":273,"stem":274,"updatedAt":275,"__hash__":276},"help\u002Fhelp\u002Fcheckout\u002Fapply-a-discount-or-deal.md","Apply a discount or deal at checkout","clinic",{"type":8,"value":9,"toc":239},"minimark",[10,39,44,127,133,137,148,155,159,169,173,186,192,196,201,213,217,220,224,227,231],[11,12,13,14,18,19,22,23,26,27,30,31,34,35,38],"p",{},"Open a sale and tap ",[15,16,17],"strong",{},"Add discount"," on the cart (or ",[15,20,21],{},"⋮ → Add cart discount","). The ",[15,24,25],{},"Discount"," panel has three tabs — ",[15,28,29],{},"Deals",", ",[15,32,33],{},"Code",", and ",[15,36,37],{},"Manual"," — and eligible code-less deals apply themselves the moment the cart opens.",[40,41,43],"h2",{"id":42},"how-do-i-discount-a-sale","How do I discount a sale?",[45,46,47,63],"table",{},[48,49,50],"thead",{},[51,52,53,57,60],"tr",{},[54,55,56],"th",{},"Tab",[54,58,59],{},"Use it for",[54,61,62],{},"How",[64,65,66,82,101],"tbody",{},[51,67,68,73,76],{},[69,70,71],"td",{},[15,72,29],{},[69,74,75],{},"A configured promotion",[69,77,78,79],{},"Pick from the eligible list and press ",[15,80,81],{},"Apply",[51,83,84,88,91],{},[69,85,86],{},[15,87,33],{},[69,89,90],{},"A promo code the client has",[69,92,93,94,97,98],{},"Type it into ",[15,95,96],{},"Discount code"," and press ",[15,99,100],{},"Apply discount",[51,102,103,107,110],{},[69,104,105],{},[15,106,37],{},[69,108,109],{},"A one-off goodwill discount",[69,111,112,113,116,117,120,121,124,125],{},"Choose ",[15,114,115],{},"Percent"," or ",[15,118,119],{},"Amount",", enter the value and a ",[15,122,123],{},"Reason",", press ",[15,126,100],{},[11,128,129,130,132],{},"The ",[15,131,123],{}," on a manual discount is recorded on the sale and the audit log — \"e.g. Loyalty thank-you\".",[40,134,136],{"id":135},"automatic-deals","Automatic deals",[11,138,139,140,143,144,147],{},"Deals configured without a code under ",[15,141,142],{},"Retail → Discounts"," apply themselves when the cart opens, oldest first, and appear under ",[15,145,146],{},"Discounts"," on the cart with the amount taken off. Ineligible deals are skipped silently.",[11,149,150,151,154],{},"To remove one — auto-applied or not — press the ",[15,152,153],{},"✕"," next to it. It won't re-apply itself during this sale.",[40,156,158],{"id":157},"discounting-a-single-line","Discounting a single line",[11,160,161,162,164,165,168],{},"Each cart line has its own ",[15,163,17],{}," action, opening the same panel scoped to that line (title ",[15,166,167],{},"Line discount","). Line discounts are always manual — percent or amount — and are capped at the line's value. Tax recalculates on the discounted amount.",[40,170,172],{"id":171},"what-cant-be-discounted","What can't be discounted",[174,175,176,183],"ul",{},[177,178,179,182],"li",{},[15,180,181],{},"Gift cards and tips"," are excluded from cart-level manual discounts by design — a discounted gift card is unaccounted stored value.",[177,184,185],{},"A cart that owes nothing has nothing to discount.",[187,188,189],"warning",{},[11,190,191],{},"Writing a sale all the way down to zero is treated as a void, not a discount — it requires the void-sales permission. Partial discounts need only ordinary checkout access.",[40,193,195],{"id":194},"common-questions","Common questions",[197,198,200],"h3",{"id":199},"why-did-a-discount-appear-on-the-sale-by-itself","Why did a discount appear on the sale by itself?",[11,202,203,204,206,207,209,210,212],{},"An active code-less deal matched the cart. It's listed by name under ",[15,205,146],{}," — remove it with the ",[15,208,153],{}," if it shouldn't apply, and review the deal's rules under ",[15,211,142],{},".",[197,214,216],{"id":215},"the-code-says-already-applied-is-the-client-charged-twice","The code says \"Already applied\" — is the client charged twice?",[11,218,219],{},"No. Re-entering an applied code is refused rather than double-counted; the discount is only ever taken once.",[197,221,223],{"id":222},"can-i-stack-a-deal-and-a-manual-discount","Can I stack a deal and a manual discount?",[11,225,226],{},"Yes. The manual discount applies to what remains after deals, so the client is never discounted on money already taken off.",[197,228,230],{"id":229},"do-discounts-reduce-the-tax","Do discounts reduce the tax?",[11,232,233,234,212],{},"Yes — tax is calculated on the discounted amount, at both line and cart level. See ",[235,236,238],"a",{"href":237},"\u002Fhelp\u002Fcheckout\u002Ftaxes-at-checkout","Taxes at checkout",{"title":240,"searchDepth":241,"depth":241,"links":242},"",2,[243,244,245,246,247],{"id":42,"depth":241,"text":43},{"id":135,"depth":241,"text":136},{"id":157,"depth":241,"text":158},{"id":171,"depth":241,"text":172},{"id":194,"depth":241,"text":195,"children":248},[249,251,252,253],{"id":199,"depth":250,"text":200},3,{"id":215,"depth":250,"text":216},{"id":222,"depth":250,"text":223},{"id":229,"depth":250,"text":230},"checkout","Apply an automatic deal, a discount code, or a manual discount to a sale or a single line — and remove one that shouldn't be there.",false,"md","i-lucide-badge-percent",[260,261,262,263,264,265],"add discount at checkout","apply promo code pos","discount one item only","remove auto applied deal","comp a sale to zero","staff discount reason",{},true,60,"\u002Fhelp\u002Fcheckout\u002Fapply-a-discount-or-deal",[271,237,272],"\u002Fhelp\u002Fcheckout\u002Ftake-a-payment","\u002Fhelp\u002Fcheckout\u002Ftips",{"title":5,"description":255},"help\u002Fcheckout\u002Fapply-a-discount-or-deal","2026-08-14","jU7KBUNC3q3ukt3p9l92hfMChPIaK-nTJ9Fgr2GFkH0",[278,289,298,306,316,326,336,346,356,366,376,387],{"id":279,"title":280,"audience":6,"description":281,"extension":282,"icon":283,"meta":284,"order":285,"slug":286,"stem":287,"__hash__":288},"helpCategories\u002Fhelp\u002Fcategories\u002Fgetting-started.yml","Getting started","Set up your workspace, learn the layout, and run your first day.","yml","i-lucide-compass",{},1,"getting-started","help\u002Fcategories\u002Fgetting-started","lTnfg_2tKvxQ9QanJ9XY3shoBHrJNWNfnxhcYaaKKPI",{"id":290,"title":291,"audience":6,"description":292,"extension":282,"icon":293,"meta":294,"order":241,"slug":295,"stem":296,"__hash__":297},"helpCategories\u002Fhelp\u002Fcategories\u002Fcalendar.yml","Calendar & booking","Book, move, and cancel appointments. Block time, work the waitlist, and read the grid at a glance.","i-lucide-calendar",{},"calendar","help\u002Fcategories\u002Fcalendar","s5UMHzRIeTUFi7mdsOyuSluzJBp79U9WTsTpOtbaW-E",{"id":299,"title":300,"audience":6,"description":301,"extension":282,"icon":302,"meta":303,"order":250,"slug":254,"stem":304,"__hash__":305},"helpCategories\u002Fhelp\u002Fcategories\u002Fcheckout.yml","Checkout & payments","Ring up a sale, take tips, handle deposits and fees, issue refunds, and close the drawer.","i-lucide-credit-card",{},"help\u002Fcategories\u002Fcheckout","4PQPgJd7Z25g0SvtoqqdMlnzk3DlcJpaZhNAiNiYVW0",{"id":307,"title":308,"audience":6,"description":309,"extension":282,"icon":310,"meta":311,"order":312,"slug":313,"stem":314,"__hash__":315},"helpCategories\u002Fhelp\u002Fcategories\u002Fclients.yml","Clients & forms","Add and find clients, read a client profile, and send forms and consents.","i-lucide-users",{},4,"clients","help\u002Fcategories\u002Fclients","u-tqzEJo2gR_wJ7x7y-EMIF3L4TP9EuBWlamwgwCC0I",{"id":317,"title":318,"audience":6,"description":319,"extension":282,"icon":320,"meta":321,"order":322,"slug":323,"stem":324,"__hash__":325},"helpCategories\u002Fhelp\u002Fcategories\u002Fretail.yml","Memberships, packages & gift cards","The things clients buy once and spend down over time, and how each one behaves at checkout.","i-lucide-gift",{},5,"retail","help\u002Fcategories\u002Fretail","wVVr_rc_P9p2RZWwy0XKsNB9fQ7XtQxxIz4qnixkGkg",{"id":327,"title":328,"audience":6,"description":329,"extension":282,"icon":330,"meta":331,"order":332,"slug":333,"stem":334,"__hash__":335},"helpCategories\u002Fhelp\u002Fcategories\u002Foperations.yml","Operations","The internal side of the business, covering your written playbook, task boards, venue incidents, and the policies everyone signs.","i-lucide-briefcase",{},6,"operations","help\u002Fcategories\u002Foperations","kSPRTYYbOW5LBNuaYXGv0C4IE7BqS2n-OkCSI97f-cM",{"id":337,"title":338,"audience":6,"description":339,"extension":282,"icon":340,"meta":341,"order":342,"slug":343,"stem":344,"__hash__":345},"helpCategories\u002Fhelp\u002Fcategories\u002Fteam.yml","Team & scheduling","Working hours, the weekly roster, clock-in, timesheets, and time off.","i-lucide-id-card",{},7,"team","help\u002Fcategories\u002Fteam","1cMbCRwUmewb4t_DwUJ7jJUjntx-odU8jRDgBredsPs",{"id":347,"title":348,"audience":6,"description":349,"extension":282,"icon":350,"meta":351,"order":352,"slug":353,"stem":354,"__hash__":355},"helpCategories\u002Fhelp\u002Fcategories\u002Fgrowth.yml","Reports & growth","Read the numbers, export them, and find the report you actually need.","i-lucide-trending-up",{},8,"growth","help\u002Fcategories\u002Fgrowth","3XyCU-DkoYi7xSPz0tDRohlYkNBUS0YsLo-insknI8o",{"id":357,"title":358,"audience":6,"description":359,"extension":282,"icon":360,"meta":361,"order":362,"slug":363,"stem":364,"__hash__":365},"helpCategories\u002Fhelp\u002Fcategories\u002Fsettings.yml","Settings & admin","Services and pricing, who can see what, and moving your data in from another system.","i-lucide-settings",{},9,"settings","help\u002Fcategories\u002Fsettings","rdLQHp7tfAu5iySbsypfXu1kOuujDAuLVk6yGidNvtQ",{"id":367,"title":368,"audience":6,"description":369,"extension":282,"icon":370,"meta":371,"order":372,"slug":373,"stem":374,"__hash__":375},"helpCategories\u002Fhelp\u002Fcategories\u002Faccount.yml","Your login and profile","Your own login, password, two-factor security, profile, and language.","i-lucide-user-circle",{},10,"account","help\u002Fcategories\u002Faccount","8JZPH_8Q-lnEEFgysE9gCwyd1pzUe2hfAebATuQ5Pog",{"id":377,"title":378,"audience":379,"description":380,"extension":282,"icon":381,"meta":382,"order":383,"slug":384,"stem":385,"__hash__":386},"helpCategories\u002Fhelp\u002Fcategories\u002Fbook-online.yml","Book online","client","Booking, paying, and managing your visit from your venue's booking page and the private links they send you.","i-lucide-globe",{},20,"book-online","help\u002Fcategories\u002Fbook-online","dUBIoELt-ci1vqbw_VX1VA6PGJV8V-9x4ZmpAk1aXXE",{"id":388,"title":389,"audience":379,"description":390,"extension":282,"icon":391,"meta":392,"order":393,"slug":394,"stem":395,"__hash__":396},"helpCategories\u002Fhelp\u002Fcategories\u002Fportal.yml","Your account and visits","Booking from your account, managing your visits, and using your wallet, memberships and rewards.","i-lucide-user-round",{},21,"portal","help\u002Fcategories\u002Fportal","D8_zQhv9hO2b9PYDADw-ebh1yZUuC0UcBt3DDZbMAH4",[],[399,684,863],{"id":400,"title":401,"audience":6,"body":402,"category":254,"description":673,"draft":256,"extension":257,"icon":674,"keywords":675,"meta":676,"navigation":267,"order":372,"path":271,"related":677,"seo":680,"stem":681,"updatedAt":682,"__hash__":683},"help\u002Fhelp\u002Fcheckout\u002Ftake-a-payment.md","Take a payment",{"type":8,"value":403,"toc":663},[404,410,414,417,428,438,442,445,448,451,471,476,480,483,587,601,605,608,611,614,617,622,625,629,632,636,646,650,653],[11,405,406,407,212],{},"Everything you sell — services, retail products, memberships, packages, gift cards — goes through one cart. Checkout runs in three steps: ",[15,408,409],{},"Cart → Tip → Payment",[40,411,413],{"id":412},"start-a-sale","Start a sale",[11,415,416],{},"Two ways in:",[174,418,419,425],{},[177,420,421,424],{},[15,422,423],{},"POS → Sell",", then start a new sale. Use this for a walk-in buying product, or a gift card.",[177,426,427],{},"From a completed appointment — open the appointment and check out. The services, provider and client come across already attached, which is what you want almost every time.",[11,429,430,431,434,435,212],{},"An open sale can be left and picked up later: ",[15,432,433],{},"Save as draft"," parks it, and you resume it from ",[15,436,437],{},"POS",[40,439,441],{"id":440},"build-the-cart","Build the cart",[11,443,444],{},"Add lines from the item picker: services, products, memberships, packages, gift cards. Quantities, taxes and any per-service tax override are calculated as you add.",[11,446,447],{},"Attach a client if one isn't already attached. You can complete a walk-in sale without a client, but you lose loyalty points, package and membership redemption, receipts by email, and the sale's place in that person's history.",[11,449,450],{},"From the sale menu you can also:",[174,452,453,459,465],{},[177,454,455,458],{},[15,456,457],{},"Add cart discount"," — a fixed amount, a percentage, or a configured deal code. Discounts apply to their scoped subtotal and the total updates immediately.",[177,460,461,464],{},[15,462,463],{},"Add service charge"," — an auto-gratuity or surcharge line, if your business uses them.",[177,466,467,470],{},[15,468,469],{},"Add a sale note"," — internal, kept with the sale.",[187,472,473],{},[11,474,475],{},"If a service on the cart requires a signed clinical form and it isn't signed, checkout is blocked. Send and complete the form first — the message names which one.",[40,477,479],{"id":478},"choose-a-tender","Choose a tender",[11,481,482],{},"Only the tenders that can actually settle this sale are offered:",[45,484,485,495],{},[48,486,487],{},[51,488,489,492],{},[54,490,491],{},"Tender",[54,493,494],{},"What it is",[64,496,497,507,517,527,537,547,557,567,577],{},[51,498,499,504],{},[69,500,501],{},[15,502,503],{},"Card on file",[69,505,506],{},"Charge the client's saved card. Leads the list when there is one, because it's the fastest.",[51,508,509,514],{},[69,510,511],{},[15,512,513],{},"External terminal",[69,515,516],{},"The client tapped or inserted on your standalone card machine. Record it here with an optional last-4 and terminal reference so the sale ties to the terminal receipt.",[51,518,519,524],{},[69,520,521],{},[15,522,523],{},"Cash",[69,525,526],{},"Enter what they handed over; change due is calculated for you.",[51,528,529,534],{},[69,530,531],{},[15,532,533],{},"Check",[69,535,536],{},"Recorded like cash.",[51,538,539,544],{},[69,540,541],{},[15,542,543],{},"Gift card",[69,545,546],{},"Enter the code. The card's balance is applied, capped at the balance.",[51,548,549,554],{},[69,550,551],{},[15,552,553],{},"Membership balance",[69,555,556],{},"Spend down an account-balance membership's wallet.",[51,558,559,564],{},[69,560,561],{},[15,562,563],{},"Package",[69,565,566],{},"Redeem a prepaid session against an eligible service line.",[51,568,569,574],{},[69,570,571],{},[15,572,573],{},"Membership",[69,575,576],{},"Redeem an included session from a service-credit membership.",[51,578,579,584],{},[69,580,581],{},[15,582,583],{},"Self checkout",[69,585,586],{},"Text or email a secure link — the client enters their own card on your branded page.",[588,589,590],"note",{},[11,591,592,593,596,597,600],{},"A cart that ",[15,594,595],{},"sells"," a gift card can't be ",[15,598,599],{},"paid with"," a gift card. Redeeming one card to buy another moves balance with no audit trail, so that tender is removed from the list.",[40,602,604],{"id":603},"splitting-across-tenders","Splitting across tenders",[11,606,607],{},"If a tender doesn't cover the balance, the remainder stays on the sale and you pick the next method. Repeat until it's settled.",[11,609,610],{},"Quick presets offer the full balance, a half, and a third; rounding lands on the first tender so you never end on a stray cent.",[11,612,613],{},"Package, membership and membership-balance are credit tenders — they cover the bill, not the gratuity. A tip on those sales is settled by a following card or cash tender, so a client can still tip on a fully-redeemed visit.",[40,615,583],{"id":616},"self-checkout",[11,618,112,619,621],{},[15,620,583],{},", enter their mobile or email, and send. They open the link, enter their card on your branded page, and the sale closes itself here — you never see or type their card number. The screen updates on its own; there's nothing to refresh.",[11,623,624],{},"Needs a client attached, a balance to collect, and a connected payment processor.",[40,626,628],{"id":627},"card-surcharges","Card surcharges",[11,630,631],{},"If your business passes card processing costs on, the surcharge is shown before you charge, not after. For a card on file, Owneli knows whether it's credit or debit and only surcharges where your rules say so. For an external terminal the funding type is unknown, so the surcharge is applied by default and you can waive it for a debit card.",[40,633,635],{"id":634},"when-the-client-cant-pay-today","When the client can't pay today",[11,637,638,641,642,645],{},[15,639,640],{},"Save as unpaid"," completes the sale and leaves the balance owing. The sale shows as ",[15,643,644],{},"Completed · balance due",", and you collect the balance later from the same sale.",[40,647,649],{"id":648},"close-out","Close out",[11,651,652],{},"Confirm the payment. The receipt is ready to view, email, or resend, and a rebooking prompt appears so you can put the next visit in the diary before they leave.",[654,655,656],"tip",{},[11,657,658,659,662],{},"Cancelling a sale voids the cart and its lines. It does ",[15,660,661],{},"not"," touch the appointment — you can start a fresh checkout for the same visit afterwards.",{"title":240,"searchDepth":241,"depth":241,"links":664},[665,666,667,668,669,670,671,672],{"id":412,"depth":241,"text":413},{"id":440,"depth":241,"text":441},{"id":478,"depth":241,"text":479},{"id":603,"depth":241,"text":604},{"id":616,"depth":241,"text":583},{"id":627,"depth":241,"text":628},{"id":634,"depth":241,"text":635},{"id":648,"depth":241,"text":649},"Build a cart, apply a discount, pick a tender, split across several — and what to do when the client can't pay today.","i-lucide-receipt",[],{},[272,678,679],"\u002Fhelp\u002Fcheckout\u002Frefunds-and-the-cash-drawer","\u002Fhelp\u002Fretail\u002Fgift-cards",{"title":401,"description":673},"help\u002Fcheckout\u002Ftake-a-payment","2026-07-26","bRjO-9Pm_e54NESUrnbW45Q_fIOb94VnzOKzG6EkvIU",{"id":685,"title":686,"audience":6,"body":687,"category":254,"description":847,"draft":256,"extension":257,"icon":848,"keywords":849,"meta":856,"navigation":267,"order":857,"path":237,"related":858,"seo":860,"stem":861,"updatedAt":275,"__hash__":862},"help\u002Fhelp\u002Fcheckout\u002Ftaxes-at-checkout.md","How taxes apply at checkout",{"type":8,"value":688,"toc":836},[689,696,700,757,764,768,774,778,794,799,801,805,813,817,822,826,829,833],[11,690,691,692,695],{},"Tax is applied automatically: every service and product line picks up its tax rate the moment it's added to the cart, from the rates configured under ",[15,693,694],{},"Settings → Tax rates",". Nothing is typed at the till — if a sale's tax looks wrong, the fix is in settings, not at checkout.",[40,697,699],{"id":698},"where-does-each-lines-tax-rate-come-from","Where does each line's tax rate come from?",[45,701,702,712],{},[48,703,704],{},[51,705,706,709],{},[54,707,708],{},"Line type",[54,710,711],{},"Rate used",[64,713,714,725,735,742,749],{},[51,715,716,719],{},[69,717,718],{},"Service",[69,720,721,722],{},"The service's own tax rate if set, else the ",[15,723,724],{},"Default service tax",[51,726,727,730],{},[69,728,729],{},"Product",[69,731,129,732],{},[15,733,734],{},"Default product tax",[51,736,737,739],{},[69,738,563],{},[69,740,741],{},"The package's own rate if set, else the default service tax — packages are prepaid services",[51,743,744,746],{},[69,745,543],{},[69,747,748],{},"No tax — tax is charged when the card is spent, not when it's bought",[51,750,751,754],{},[69,752,753],{},"Membership, tip, service charge",[69,755,756],{},"No tax",[11,758,759,760,763],{},"Rates are ",[15,761,762],{},"named",", and a rate can be composite — several components (say GST + PST) whose percentages add up to the rate charged. Prices in Owneli are tax-exclusive: tax is added on top and shown as its own line, never buried in the price.",[40,765,767],{"id":766},"discounts-change-the-tax","Discounts change the tax",[11,769,770,771,212],{},"Tax is calculated on the discounted amount, at both line and cart level — discount first, then tax. A comped line carries no tax. See ",[235,772,773],{"href":269},"Apply a discount or deal",[40,775,777],{"id":776},"what-you-see-at-the-till-and-on-the-receipt","What you see at the till and on the receipt",[174,779,780,787],{},[177,781,782,783,786],{},"The checkout summary shows one ",[15,784,785],{},"Tax"," row. On a mixed cart — some lines taxed, some not — an \"On …\" note names exactly which lines the tax applies to, so a part-taxed total never looks like an error.",[177,788,789,790,793],{},"The receipt breaks tax out ",[15,791,792],{},"per rate",", with composite rates expanded into their components — the split you need for remittance.",[654,795,796],{},[11,797,798],{},"The rate is stamped onto the line when it's added and snapshotted on the completed sale — changing a tax rate in settings affects future sales, and history keeps the tax that was actually charged.",[40,800,195],{"id":194},[197,802,804],{"id":803},"why-is-one-line-on-the-sale-not-taxed","Why is one line on the sale not taxed?",[11,806,807,808,812],{},"It's a line type that doesn't carry tax (gift card, membership, tip, service charge), or its service resolves to a \"No tax\" rate. The summary's \"On …\" note lists what ",[809,810,811],"em",{},"is"," taxed.",[197,814,816],{"id":815},"can-i-change-the-tax-on-a-single-sale-at-the-register","Can I change the tax on a single sale at the register?",[11,818,819,820,212],{},"No — there's no per-sale tax override at the POS. Tax follows the item's configured rate; fix the service's rate or the defaults under ",[15,821,694],{},[197,823,825],{"id":824},"how-do-i-charge-two-taxes-like-gst-and-qst","How do I charge two taxes, like GST and QST?",[11,827,828],{},"Create one composite rate with both as components. The till charges the sum; the receipt and reports show the per-component split.",[197,830,832],{"id":831},"is-tax-charged-on-a-gift-card-purchase","Is tax charged on a gift card purchase?",[11,834,835],{},"No. The card is stored value — tax applies later, on the items it's redeemed against. That's also why gift cards are excluded from cart discounts.",{"title":240,"searchDepth":241,"depth":241,"links":837},[838,839,840,841],{"id":698,"depth":241,"text":699},{"id":766,"depth":241,"text":767},{"id":776,"depth":241,"text":777},{"id":194,"depth":241,"text":195,"children":842},[843,844,845,846],{"id":803,"depth":250,"text":804},{"id":815,"depth":250,"text":816},{"id":824,"depth":250,"text":825},{"id":831,"depth":250,"text":832},"Where each line's tax rate comes from, how composite rates and discounts affect the maths, and how tax appears on the receipt.","i-lucide-percent",[850,851,852,853,854,855],"sales tax at checkout","why is tax wrong on sale","service tax vs product tax","composite tax rate gst pst","tax on discounted price","no tax on gift card",{},140,[271,269,859],"\u002Fhelp\u002Fcheckout\u002Fsales-history-and-receipts",{"title":686,"description":847},"help\u002Fcheckout\u002Ftaxes-at-checkout","1q9PYk29k5R4ZH5U1bP7hlsSB29G8dX_pXMQBu_AXQw",{"id":864,"title":865,"audience":6,"body":866,"category":254,"description":1068,"draft":256,"extension":257,"icon":1069,"keywords":1070,"meta":1071,"navigation":267,"order":383,"path":272,"related":1072,"seo":1074,"stem":1075,"updatedAt":682,"__hash__":1076},"help\u002Fhelp\u002Fcheckout\u002Ftips.md","Tips and tip splits",{"type":8,"value":867,"toc":1058},[868,874,878,883,937,942,946,953,979,983,990,996,1000,1006,1018,1022,1028,1032,1035,1039,1053],[11,869,870,871,873],{},"Tipping is the middle step of checkout: ",[15,872,409],{},". The client is offered the option; nothing is ever added on their behalf.",[40,875,877],{"id":876},"configure-the-prompt","Configure the prompt",[11,879,880],{},[15,881,882],{},"Settings → Payments → Tips",[45,884,885,895],{},[48,886,887],{},[51,888,889,892],{},[54,890,891],{},"Setting",[54,893,894],{},"What it does",[64,896,897,907,917,927],{},[51,898,899,904],{},[69,900,901],{},[15,902,903],{},"Allow tips",[69,905,906],{},"Shows the tip step at checkout. It only offers the choice — it never adds a charge.",[51,908,909,914],{},[69,910,911],{},[15,912,913],{},"Suggested amounts",[69,915,916],{},"The percentages offered as quick buttons. Add, edit or remove them. None is pre-selected, and the client can always type a custom amount or leave nothing.",[51,918,919,924],{},[69,920,921],{},[15,922,923],{},"Suggested amount is based on",[69,925,926],{},"Subtotal before tax, or total after tax. This only changes the arithmetic behind the suggestions.",[51,928,929,934],{},[69,930,931],{},[15,932,933],{},"Include retail products",[69,935,936],{},"Whether products count toward the suggested amount, or only services do.",[588,938,939],{},[11,940,941],{},"There is no automatic, default or mandatory tip anywhere in Owneli. Turning tips on shows the option; the client decides.",[40,943,945],{"id":944},"splitting-between-providers","Splitting between providers",[11,947,948,949,952],{},"When more than one team member worked the visit, the tip has to be divided. Pick the default under ",[15,950,951],{},"Default split between providers",":",[174,954,955,961,967,973],{},[177,956,957,960],{},[15,958,959],{},"By effort (time)"," — proportional to the scheduled minutes each provider worked. Longer effort earns a larger share regardless of service price. This is the recommended default.",[177,962,963,966],{},[15,964,965],{},"By service value"," — proportional to the price of the services each provider performed.",[177,968,969,972],{},[15,970,971],{},"Equal"," — split evenly between everyone on the visit.",[177,974,975,978],{},[15,976,977],{},"Primary provider only"," — the whole tip goes to the appointment's main provider.",[197,980,982],{"id":981},"adjusting-the-split-at-the-till","Adjusting the split at the till",[11,984,985,986,989],{},"On an appointment sale with more than one provider, the cashier can open ",[15,987,988],{},"Split tip between providers"," and move the amounts by hand. The panel shows each provider, the minutes they worked, and how much is still unassigned — you can only save a split that balances to the full tip.",[11,991,992,993,995],{},"An edited split is saved before the payment closes the sale, so your override wins over the automatic allocation. If saving the split fails for any reason it does ",[15,994,661],{}," block the sale — the automatic split runs as a safety net.",[40,997,999],{"id":998},"sales-with-no-provider","Sales with no provider",[11,1001,1002,1003,952],{},"A retail-only or walk-in sale isn't linked to a provider. Choose who earns those tips under ",[15,1004,1005],{},"Tips with no service provider",[174,1007,1008,1013],{},[177,1009,1010],{},[15,1011,1012],{},"The cashier who rang the sale",[177,1014,1015],{},[15,1016,1017],{},"A shared house \u002F unassigned pool",[40,1019,1021],{"id":1020},"tipping-out-support-staff","Tipping out support staff",[11,1023,1024,1027],{},[15,1025,1026],{},"Tip out to support staff"," redirects a percentage of each provider's tip into a shared support pool. It re-divides money the client already left; it never adds a charge to the sale.",[40,1029,1031],{"id":1030},"tips-and-credit-tenders","Tips and credit tenders",[11,1033,1034],{},"Package, membership and membership-balance tenders cover the bill, not the gratuity. When a visit is fully redeemed against one of those, the tip stays as its own line and is settled by a following card or cash tender — so a client on a package can still tip.",[40,1036,1038],{"id":1037},"where-the-money-shows-up","Where the money shows up",[174,1040,1041,1047],{},[177,1042,1043,1046],{},[15,1044,1045],{},"Growth → Reports → Tips"," — tips by provider and by period, split cash versus card",[177,1048,1049,1052],{},[15,1050,1051],{},"Growth → Reports → Payroll"," — tips alongside hours for the pay run",[654,1054,1055],{},[11,1056,1057],{},"Cash tips are usually already in the provider's pocket at the drawer; card tips are typically owed in the payroll run. The payroll report separates the two so you don't pay a cash tip twice.",{"title":240,"searchDepth":241,"depth":241,"links":1059},[1060,1061,1064,1065,1066,1067],{"id":876,"depth":241,"text":877},{"id":944,"depth":241,"text":945,"children":1062},[1063],{"id":981,"depth":250,"text":982},{"id":998,"depth":241,"text":999},{"id":1020,"depth":241,"text":1021},{"id":1030,"depth":241,"text":1031},{"id":1037,"depth":241,"text":1038},"How the tip prompt is configured, how a tip is divided between providers, and where the money shows up afterwards.","i-lucide-hand-coins",[],{},[271,1073],"\u002Fhelp\u002Fteam\u002Fshifts-timesheets-and-time-off",{"title":865,"description":1068},"help\u002Fcheckout\u002Ftips","6oZfnJEMbDq5vi1XUOZ-PLbOQkHE7QJ3qMadaewMiH0",1790210901817]