[{"data":1,"prerenderedAt":1280},["ShallowReactive",2],{"help:\u002Fhelp\u002Fcheckout\u002Fsell-a-plan-valid-at-another-location":3,"help-all-categories:en":254,"help-cat-articles:\u002Fhelp\u002Fcheckout\u002Fsell-a-plan-valid-at-another-location":384,"help-related:\u002Fhelp\u002Fcheckout\u002Fsell-a-plan-valid-at-another-location":385,"help-live-topics:\u002Fhelp\u002Fcheckout\u002Fsell-a-plan-valid-at-another-location":1265,"help-counterparts:\u002Fhelp\u002Fcheckout\u002Fsell-a-plan-valid-at-another-location":1266},{"id":4,"title":5,"audience":6,"body":7,"category":230,"description":231,"draft":232,"extension":233,"icon":234,"keywords":235,"locale":241,"meta":242,"navigation":243,"order":244,"path":245,"related":246,"seo":249,"sourceHash":250,"stem":251,"translationReviewed":232,"updatedAt":252,"__hash__":253},"help\u002Fhelp\u002Fcheckout\u002Fsell-a-plan-valid-at-another-location.md","Sell a membership or package used at another location","clinic",{"type":8,"value":9,"toc":208},"minimark",[10,14,19,36,40,103,109,113,158,165,171,175,182,186,190,201,205],[11,12,13],"p",{},"With more than one location, a membership or package can be limited to the locations where it can be used. You can still sell it anywhere: the till checks with you first, so the client knows where they can use it.",[15,16,18],"h2",{"id":17},"before-you-start","Before you start",[20,21,22,30],"ul",{},[23,24,25,29],"li",{},[26,27,28],"strong",{},"Who can set it up:"," anyone who can manage memberships and packages.",[23,31,32,35],{},[26,33,34],{},"Your business has more than one location."," With one location, everything is valid there.",[15,37,39],{"id":38},"choose-where-it-can-be-used","Choose where it can be used",[41,42,43,48,59,63,78,82,93,97],"steps",{},[44,45,47],"h3",{"id":46},"open-the-plan","Open the plan",[11,49,50,51,54,55,58],{},"Go to ",[26,52,53],{},"Retail → Memberships"," or ",[26,56,57],{},"Retail → Packages"," and open the one to change.",[44,60,62],{"id":61},"find-valid-at","Find Valid at",[11,64,65,66,69,70,73,74,77],{},"For a membership, open the ",[26,67,68],{},"Rules"," tab. For a package, open the ",[26,71,72],{},"Settings"," tab. Find ",[26,75,76],{},"Valid at",".",[44,79,81],{"id":80},"choose-the-locations","Choose the locations",[11,83,84,85,88,89,92],{},"Choose ",[26,86,87],{},"All locations",", or ",[26,90,91],{},"Selected locations"," and tick each location where it can be used.",[44,94,96],{"id":95},"save","Save",[11,98,99,100,77],{},"Select ",[26,101,102],{},"Save changes",[11,104,105,106,108],{},"Leaving ",[26,107,91],{}," with nothing ticked means valid everywhere, so tick at least one.",[15,110,112],{"id":111},"sell-it-at-a-location-where-it-cant-be-used","Sell it at a location where it can't be used",[41,114,115,119,136,140,143,147],{},[44,116,118],{"id":117},"find-it-in-the-cart","Find it in the cart",[11,120,121,122,125,126,54,129,132,133,77],{},"In the cart, under ",[26,123,124],{},"Add to cart",", select ",[26,127,128],{},"Memberships",[26,130,131],{},"Packages",". A plan that can't be used here shows where it can, such as ",[26,134,135],{},"Valid at Westside",[44,137,139],{"id":138},"select-it","Select it",[11,141,142],{},"Select the plan. A message checks with you, for example \"Quarterly VIP is valid at Westside. This sale is at Main. The client can buy it here, but can only use it at Westside.\"",[44,144,146],{"id":145},"add-it","Add it",[11,148,149,150,153,154,157],{},"Tell the client where they can use it, then select ",[26,151,152],{},"Add to sale",". Select ",[26,155,156],{},"Cancel"," if they'd rather not.",[159,160],"help-shot",{"alt":161,"height":162,"src":163,"width":164},"The till's check before selling a membership valid elsewhere: Quarterly VIP is valid at Westside. This sale is at Main. The client can buy it here, but can only use it at Westside. With Cancel and Add to sale buttons.",196,"\u002Fhelp\u002Fcheckout\u002Fsell-a-plan-valid-at-another-location\u002Fconfirm.webp",512,[11,166,167,168,77],{},"Quotes work the same way. When you add one to a quote, the button reads ",[26,169,170],{},"Add to quote",[15,172,174],{"id":173},"check-it-worked","Check it worked",[11,176,177,178,181],{},"The plan is listed under ",[26,179,180],{},"Items"," in the cart. After the sale, it appears on the client's profile, and it's only offered at checkout at the locations where it's valid.",[15,183,185],{"id":184},"if-something-goes-wrong","If something goes wrong",[44,187,189],{"id":188},"the-client-tries-to-use-it-here-and-it-isnt-offered","The client tries to use it here and it isn't offered",[11,191,192,193,195,196,77],{},"It isn't valid at this location. Check ",[26,194,76],{}," on the plan, or book the visit at a location where it's valid. See ",[197,198,200],"a",{"href":199},"\u002Fhelp\u002Fcheckout\u002Fredeem-gift-cards-packages-and-memberships","Redeem a gift card, package or membership",[44,202,204],{"id":203},"i-dont-see-valid-at","I don't see Valid at",[11,206,207],{},"Your business has only one location, or your role can't edit memberships and packages.",{"title":209,"searchDepth":210,"depth":210,"links":211},"",2,[212,213,220,225,226],{"id":17,"depth":210,"text":18},{"id":38,"depth":210,"text":39,"children":214},[215,217,218,219],{"id":46,"depth":216,"text":47},3,{"id":61,"depth":216,"text":62},{"id":80,"depth":216,"text":81},{"id":95,"depth":216,"text":96},{"id":111,"depth":210,"text":112,"children":221},[222,223,224],{"id":117,"depth":216,"text":118},{"id":138,"depth":216,"text":139},{"id":145,"depth":216,"text":146},{"id":173,"depth":210,"text":174},{"id":184,"depth":210,"text":185,"children":227},[228,229],{"id":188,"depth":216,"text":189},{"id":203,"depth":216,"text":204},"checkout","Choose which locations a membership or package can be used at, and sell one at a location where it can't be used.",false,"md","i-lucide-map-pin",[236,237,238,239,240],"valid at another location","membership only at one location","package valid at selected locations","sell membership for another branch","where can a package be used","en",{},true,72,"\u002Fhelp\u002Fcheckout\u002Fsell-a-plan-valid-at-another-location",[247,199,248],"\u002Fhelp\u002Fgetting-started\u002Fswitch-between-locations","\u002Fhelp\u002Fsettings\u002Fmultiple-locations",{"title":5,"description":231},null,"help\u002Fcheckout\u002Fsell-a-plan-valid-at-another-location","2026-10-10","zDjrpPAz8OJ_dZ7m2SRAFUH2oBbW1Kj1c3ChSL8kP84",[255,266,275,283,293,303,313,323,333,343,353,363,374],{"id":256,"title":257,"audience":6,"description":258,"extension":259,"icon":260,"locale":241,"meta":261,"order":262,"slug":263,"stem":264,"__hash__":265},"helpCategories\u002Fhelp\u002Fcategories\u002Fgetting-started.yml","Getting started","Set up your workspace, learn the layout, and run your first day.","yml","i-lucide-compass",{},1,"getting-started","help\u002Fcategories\u002Fgetting-started","XWdLlczvAN2WkYFBnnFsRmqcxjJZ2gKwKvv6uq-Vz4E",{"id":267,"title":268,"audience":6,"description":269,"extension":259,"icon":270,"locale":241,"meta":271,"order":210,"slug":272,"stem":273,"__hash__":274},"helpCategories\u002Fhelp\u002Fcategories\u002Fcalendar.yml","Calendar & booking","Book, move, and cancel appointments. Block time, work the waitlist, and read the grid at a glance.","i-lucide-calendar",{},"calendar","help\u002Fcategories\u002Fcalendar","z3KR3OktnhLsaie4PXcbGNMx2_qwpSKICgucJhJPImo",{"id":276,"title":277,"audience":6,"description":278,"extension":259,"icon":279,"locale":241,"meta":280,"order":216,"slug":230,"stem":281,"__hash__":282},"helpCategories\u002Fhelp\u002Fcategories\u002Fcheckout.yml","Checkout & payments","Ring up a sale, take tips, handle deposits and fees, issue refunds, and close the drawer.","i-lucide-credit-card",{},"help\u002Fcategories\u002Fcheckout","d3fGaGbg8UVNzV86Sm3UhMBmMVU5Uq7xuctHaJF8YEg",{"id":284,"title":285,"audience":6,"description":286,"extension":259,"icon":287,"locale":241,"meta":288,"order":289,"slug":290,"stem":291,"__hash__":292},"helpCategories\u002Fhelp\u002Fcategories\u002Fclients.yml","Clients & forms","Add and find clients, read a client profile, and send forms and consents.","i-lucide-users",{},4,"clients","help\u002Fcategories\u002Fclients","dyjAyAySpkmSCM4wiDyiDzqMd8ozhtKDP-iw7hL5GB8",{"id":294,"title":295,"audience":6,"description":296,"extension":259,"icon":297,"locale":241,"meta":298,"order":299,"slug":300,"stem":301,"__hash__":302},"helpCategories\u002Fhelp\u002Fcategories\u002Fretail.yml","Memberships, gift cards & stock","Memberships, packages and gift cards clients spend down over time, plus discounts, products and stock.","i-lucide-gift",{},5,"retail","help\u002Fcategories\u002Fretail","_LyI2n8iDSMGQx_VrxsZYiqFdvhoiBB-wdOVIQERjow",{"id":304,"title":305,"audience":6,"description":306,"extension":259,"icon":307,"locale":241,"meta":308,"order":309,"slug":310,"stem":311,"__hash__":312},"helpCategories\u002Fhelp\u002Fcategories\u002Foperations.yml","Operations","The internal side of the business, covering your written playbook, Planner boards, venue incidents, and the policies everyone signs.","i-lucide-briefcase",{},6,"operations","help\u002Fcategories\u002Foperations","luSTIvbrxAnMbbljwzuwD35YR2Xq6-n6HziARRXrq14",{"id":314,"title":315,"audience":6,"description":316,"extension":259,"icon":317,"locale":241,"meta":318,"order":319,"slug":320,"stem":321,"__hash__":322},"helpCategories\u002Fhelp\u002Fcategories\u002Fteam.yml","Team & scheduling","Invite your team, set working hours and shifts, and handle timesheets, time off, commission and payroll.","i-lucide-id-card",{},7,"team","help\u002Fcategories\u002Fteam","82p-BQ6CYYNNt1GO80K3LXk-zcP5_6Tz-OA8hzQWB0Q",{"id":324,"title":325,"audience":6,"description":326,"extension":259,"icon":327,"locale":241,"meta":328,"order":329,"slug":330,"stem":331,"__hash__":332},"helpCategories\u002Fhelp\u002Fcategories\u002Fgrowth.yml","Reports & growth","Read and export your reports, and grow with campaigns, automations, reviews, loyalty and Oryx.","i-lucide-trending-up",{},8,"growth","help\u002Fcategories\u002Fgrowth","8zQ8GEUGer6qaVxqH4V6H7Qa1R1CPcZ1gkGsL74JZSQ",{"id":334,"title":335,"audience":6,"description":336,"extension":259,"icon":337,"locale":241,"meta":338,"order":339,"slug":340,"stem":341,"__hash__":342},"helpCategories\u002Fhelp\u002Fcategories\u002Fsettings.yml","Settings & admin","Services and pricing, who can see what, and moving your data in from another system.","i-lucide-settings",{},9,"settings","help\u002Fcategories\u002Fsettings","Rh-1T4iTtJkcK-o-n1olOGqTuFb3u3HsJ3w9anPS5Ak",{"id":344,"title":345,"audience":6,"description":346,"extension":259,"icon":347,"locale":241,"meta":348,"order":349,"slug":350,"stem":351,"__hash__":352},"helpCategories\u002Fhelp\u002Fcategories\u002Faccount.yml","Your login and profile","Your own login, password, two-factor security, profile, and language.","i-lucide-user-circle",{},10,"account","help\u002Fcategories\u002Faccount","8rq4IYJIBjfrS6vI3NVuFEa6_2DFJY9hHbhft5lmpYA",{"id":354,"title":355,"audience":6,"description":356,"extension":259,"icon":357,"locale":241,"meta":358,"order":359,"slug":360,"stem":361,"__hash__":362},"helpCategories\u002Fhelp\u002Fcategories\u002Fclasses.yml","Classes","Set up class types and a weekly timetable, run the roster and check-in, and change or cancel a class.","i-lucide-users-round",{},11,"classes","help\u002Fcategories\u002Fclasses","FSCZW6YrpwxAdhnLI0Ifyxs7zSnOE5ugnsH8kDrDi-s",{"id":364,"title":365,"audience":366,"description":367,"extension":259,"icon":368,"locale":241,"meta":369,"order":370,"slug":371,"stem":372,"__hash__":373},"helpCategories\u002Fhelp\u002Fcategories\u002Fbook-online.yml","Book online","client","Booking, paying, and managing your visit from your venue's booking page and the private links they send you.","i-lucide-globe",{},20,"book-online","help\u002Fcategories\u002Fbook-online","GGAAKN9iClyv52FA3Er7Af4YQtGbIzTRT303vOeiSB4",{"id":375,"title":376,"audience":366,"description":377,"extension":259,"icon":378,"locale":241,"meta":379,"order":380,"slug":381,"stem":382,"__hash__":383},"helpCategories\u002Fhelp\u002Fcategories\u002Fportal.yml","Your account and visits","Booking from your account, managing your visits, and using your wallet, memberships and rewards.","i-lucide-user-round",{},21,"portal","help\u002Fcategories\u002Fportal","uo0Lw9Pu1VwWJX1_sOT4LXIaNXQ4An31M7StYYHtcBw",[],[386,596,879],{"id":387,"title":388,"audience":6,"body":389,"category":263,"description":579,"draft":232,"extension":233,"icon":234,"keywords":580,"locale":241,"meta":587,"navigation":243,"order":588,"path":247,"related":589,"seo":592,"sourceHash":250,"stem":593,"translationReviewed":232,"updatedAt":594,"__hash__":595},"help\u002Fhelp\u002Fgetting-started\u002Fswitch-between-locations.md","Switch between locations",{"type":8,"value":390,"toc":564},[391,394,396,399,403,419,422,425,431,438,442,449,471,475,527,536,538,542,548,552,555,559],[11,392,393],{},"When your business has more than one location, the location pill in the top bar decides which location you're looking at. Switch it and the calendar, the till, stock and reports follow.",[15,395,18],{"id":17},[11,397,398],{},"You only see the switcher when you can reach more than one location. Owners, admins and managers see every location; other team members see the ones they work at.",[15,400,402],{"id":401},"switch-location","Switch location",[41,404,405,409,412,416],{},[44,406,408],{"id":407},"open-the-location-pill","Open the location pill",[11,410,411],{},"Select the pill in the top bar. It shows the location you're looking at now, next to its colour dot.",[44,413,415],{"id":414},"choose-a-location","Choose a location",[11,417,418],{},"Select the location you want. The page reloads its data for that location.",[11,420,421],{},"Owneli remembers your choice on this device, so you don't pick again every morning.",[15,423,87],{"id":424},"all-locations",[11,426,427,428,430],{},"Owners, admins and managers also get ",[26,429,87],{},", which adds every location together. Use it on lists and reports when you want the whole business.",[11,432,433,434,437],{},"The ",[26,435,436],{},"Calendar"," always shows one location at a time, because a day grid with two locations' columns would be unreadable. It has its own location switcher in its toolbar.",[15,439,441],{"id":440},"tell-locations-apart","Tell locations apart",[11,443,444,445,448],{},"Each location has a colour and a short code of one to three letters, such as ",[26,446,447],{},"DT"," for Downtown. They show wherever a record belongs to a location: calendar blocks, sale and appointment rows, panels and search results. The code always sits beside the colour, so you never rely on colour alone.",[11,450,451,452,455,456,459,460,463,464,467,468,77],{},"An admin sets them in ",[26,453,454],{},"Settings → Business → Locations",": open the location's ",[26,457,458],{},"⋮"," menu and select ",[26,461,462],{},"Edit details",". They're under ",[26,465,466],{},"Colour and short code shown across the app",", on the first step. See ",[197,469,470],{"href":248},"Working with multiple locations",[15,472,474],{"id":473},"whats-per-location-and-whats-shared","What's per location and what's shared",[476,477,478,491],"table",{},[479,480,481],"thead",{},[482,483,484,488],"tr",{},[485,486,487],"th",{},"Per location",[485,489,490],{},"Shared by the whole business",[492,493,494,503,511,519],"tbody",{},[482,495,496,500],{},[497,498,499],"td",{},"Appointments and the calendar",[497,501,502],{},"Clients",[482,504,505,508],{},[497,506,507],{},"Sales and the cash drawer",[497,509,510],{},"Services and products (each location can have its own prices)",[482,512,513,516],{},[497,514,515],{},"Stock levels",[497,517,518],{},"Forms, email templates and policies",[482,520,521,524],{},[497,522,523],{},"Shifts and working hours",[497,525,526],{},"Your team",[11,528,529,530,532,533,535],{},"A client who visits two locations is one client with one history. The ",[26,531,502],{}," list follows the location pill: it shows the clients who belong to that location, by their home location or because they booked or bought there. Its location chip widens the list to ",[26,534,87],{}," or narrows it to another one.",[15,537,185],{"id":184},[44,539,541],{"id":540},"a-report-or-list-looks-short","A report or list looks short",[11,543,544,545,547],{},"Check the location pill first. \"Missing\" sales are usually at the other location. Switch to ",[26,546,87],{}," if you can.",[44,549,551],{"id":550},"i-cant-see-the-location-switcher","I can't see the location switcher",[11,553,554],{},"Either your business has one location, or you only work at one. Ask an admin to add you to the other location if you work there.",[44,556,558],{"id":557},"i-cant-choose-all-locations","I can't choose All locations",[11,560,561,563],{},[26,562,87],{}," is for owners, admins and managers. If your role is limited to its own location, you see just yours.",{"title":209,"searchDepth":210,"depth":210,"links":565},[566,567,571,572,573,574],{"id":17,"depth":210,"text":18},{"id":401,"depth":210,"text":402,"children":568},[569,570],{"id":407,"depth":216,"text":408},{"id":414,"depth":216,"text":415},{"id":424,"depth":210,"text":87},{"id":440,"depth":210,"text":441},{"id":473,"depth":210,"text":474},{"id":184,"depth":210,"text":185,"children":575},[576,577,578],{"id":540,"depth":216,"text":541},{"id":550,"depth":216,"text":551},{"id":557,"depth":216,"text":558},"Change which location you're looking at, read each location's colour and code, and know what is per location and what is shared.",[581,582,583,584,585,586],"switch location","change branch","all locations view","multi location salon","location colour code","sales missing from report",{},70,[248,590,591],"\u002Fhelp\u002Fclients\u002Fadd-and-find-clients","\u002Fhelp\u002Fcalendar\u002Ffind-your-way-around",{"title":388,"description":579},"help\u002Fgetting-started\u002Fswitch-between-locations","2026-10-28","aBZYipwBhKbVEO4-Ws22gRjyOc1bvIBjCzgD4VVH8Y4",{"id":597,"title":598,"audience":6,"body":599,"category":230,"description":861,"draft":232,"extension":233,"icon":862,"keywords":863,"locale":241,"meta":870,"navigation":243,"order":588,"path":199,"related":871,"seo":875,"sourceHash":250,"stem":876,"translationReviewed":232,"updatedAt":877,"__hash__":878},"help\u002Fhelp\u002Fcheckout\u002Fredeem-gift-cards-packages-and-memberships.md","Redeem a gift card, package, or membership at checkout",{"type":8,"value":600,"toc":838},[601,604,606,623,627,670,674,727,733,739,755,759,770,774,777,779,793,795,799,806,810,813,817,820,824,827,831],[11,602,603],{},"Let a client pay with value they already hold: a gift card, a session from a package, a credit or balance from their membership, or account credit. Whatever it doesn't cover stays on the sale for another method.",[15,605,18],{"id":17},[20,607,608,617],{},[23,609,610,613,614,616],{},[26,611,612],{},"Packages, memberships and account credit"," belong to a client, so the sale needs that ",[26,615,366],{}," on it.",[23,618,619,622],{},[26,620,621],{},"A gift card"," works for anyone who has its code.",[15,624,626],{"id":625},"redeem-a-gift-card","Redeem a gift card",[41,628,629,633,642,646,660,664],{},[44,630,632],{"id":631},"choose-gift-card","Choose Gift card",[11,634,635,636,125,639,77],{},"On the payment step, under ",[26,637,638],{},"Method",[26,640,641],{},"Gift card",[44,643,645],{"id":644},"enter-the-code","Enter the code",[11,647,648,649,652,653,656,657,77],{},"Type the 12-character code in ",[26,650,651],{},"Gift card code",". Dashes are optional. The card's balance appears, with ",[26,654,655],{},"Covers it"," or the amount ",[26,658,659],{},"Still owed",[44,661,663],{"id":662},"charge-it","Charge it",[11,665,99,666,669],{},[26,667,668],{},"Charge",". The card pays up to its balance. Anything left stays on the sale: take it with the next method.",[15,671,673],{"id":672},"redeem-a-package-session-or-membership-credit","Redeem a package session or membership credit",[41,675,676,680,703,707,710,713],{},[44,677,679],{"id":678},"choose-the-benefit","Choose the benefit",[11,681,635,682,125,684,54,687,690,691,693,694,690,697,699,700,77],{},[26,683,638],{},[26,685,686],{},"Package",[26,688,689],{},"Membership",". ",[26,692,686],{}," shows how many sessions are left, such as ",[26,695,696],{},"3 sessions left",[26,698,689],{}," shows ",[26,701,702],{},"credit",[44,704,706],{"id":705},"pick-which-one-if-theres-a-choice","Pick which one, if there's a choice",[11,708,709],{},"If the client holds more than one that fits, pick the one to use. It covers the matching service on the sale.",[44,711,663],{"id":712},"charge-it-1",[11,714,715,716,719,720,88,723,726],{},"A card below shows the package or membership, ",[26,717,718],{},"Covers"," the matching service, and the amount it takes off. Select ",[26,721,722],{},"Redeem 1 session",[26,724,725],{},"Redeem 1 credit"," for a membership. One session comes off the client's package or membership.",[11,728,729,732],{},[26,730,731],{},"Membership balance"," works the same way for a membership that adds money to a wallet each period: it pays like store credit, up to the balance.",[159,734],{"alt":735,"height":736,"src":737,"width":738},"The Method choices on the payment step for a client with a membership and a saved card: Visa ending 4242 (Card on file) chosen first, then External terminal, Cash, Check, Gift card, Membership with credit under it, and Self checkout.",390,"\u002Fhelp\u002Fcheckout\u002Fredeem-gift-cards-packages-and-memberships\u002Fmethods.webp",708,[740,741,742],"tip",{},[11,743,744,745,153,748,751,752,77],{},"Selling a package and using its first session in the same visit? The cart offers ",[26,746,747],{},"Cover with a package",[26,749,750],{},"Cover",", and the service line shows ",[26,753,754],{},"Package benefit · $0",[15,756,758],{"id":757},"use-account-credit","Use account credit",[11,760,761,762,765,766,769],{},"When a client has account credit, such as a referral reward or a left-over deposit, the payment step shows ",[26,763,764],{},"Available credit"," with the amount. Select ",[26,767,768],{},"Apply"," to use it.",[15,771,773],{"id":772},"tips-are-paid-separately","Tips are paid separately",[11,775,776],{},"Packages, memberships, membership balances and account credit pay for the visit, never the tip. A tip on a fully covered visit is left on the sale, so the client can still add one by card or cash.",[15,778,174],{"id":173},[11,780,781,782,784,785,787,788,54,790,792],{},"Each redemption prints on the receipt as its own payment line: ",[26,783,641],{}," with the balance left, ",[26,786,686],{},", ",[26,789,689],{},[26,791,731],{},". The client's package or membership shows one session fewer.",[15,794,185],{"id":184},[44,796,798],{"id":797},"package-or-membership-isnt-offered","Package or Membership isn't offered",[11,800,801,802,77],{},"There's no client on the sale, the package or membership has expired or been used up, nothing on the sale is covered by it, or it isn't valid at this location. A membership with a failed renewal payment is locked until the payment is sorted. See ",[197,803,805],{"href":804},"\u002Fhelp\u002Fretail\u002Ffix-a-failed-membership-payment","Fix a failed membership payment",[44,807,809],{"id":808},"the-gift-card-is-refused","The gift card is refused",[11,811,812],{},"The message says why: no card with that code, the card has expired or been cancelled, it has no balance left, or it isn't valid at this location.",[44,814,816],{"id":815},"gift-card-isnt-in-the-list-at-all","Gift card isn't in the list at all",[11,818,819],{},"The sale is selling a gift card. A gift card can't be paid for with another gift card, because moving value between cards that way leaves no trail.",[44,821,823],{"id":822},"someone-elses-package","Someone else's package",[11,825,826],{},"Packages and memberships belong to the client on the sale; the till won't use another client's. Gift cards are different: whoever has the code can spend it.",[44,828,830],{"id":829},"a-redeemed-session-needs-to-go-back","A redeemed session needs to go back",[11,832,833,834,77],{},"Refund the sale. A whole-sale refund returns the session or credit to the client. See ",[197,835,837],{"href":836},"\u002Fhelp\u002Fcheckout\u002Frefunds-and-the-cash-drawer","Refunds and the cash drawer",{"title":209,"searchDepth":210,"depth":210,"links":839},[840,841,846,851,852,853,854],{"id":17,"depth":210,"text":18},{"id":625,"depth":210,"text":626,"children":842},[843,844,845],{"id":631,"depth":216,"text":632},{"id":644,"depth":216,"text":645},{"id":662,"depth":216,"text":663},{"id":672,"depth":210,"text":673,"children":847},[848,849,850],{"id":678,"depth":216,"text":679},{"id":705,"depth":216,"text":706},{"id":712,"depth":216,"text":663},{"id":757,"depth":210,"text":758},{"id":772,"depth":210,"text":773},{"id":173,"depth":210,"text":174},{"id":184,"depth":210,"text":185,"children":855},[856,857,858,859,860],{"id":797,"depth":216,"text":798},{"id":808,"depth":216,"text":809},{"id":815,"depth":216,"text":816},{"id":822,"depth":216,"text":823},{"id":829,"depth":216,"text":830},"Pay a sale with a gift card, a prepaid package session, a membership credit or balance, or account credit, and see what each one can't cover.","i-lucide-wallet-cards",[864,865,866,867,868,869],"redeem gift card at checkout","use package session","membership credit at pos","account credit","gift card doesn't cover the full amount","package not showing",{},[872,873,874],"\u002Fhelp\u002Fcheckout\u002Ftake-a-payment","\u002Fhelp\u002Fcheckout\u002Fsplit-and-partial-payments","\u002Fhelp\u002Fretail\u002Fgift-cards",{"title":598,"description":861},"help\u002Fcheckout\u002Fredeem-gift-cards-packages-and-memberships","2026-10-29","T7dfg8LpAneYzlmpcqyWvfwQdEbV3Uk2VEiW9T_CdPk",{"id":880,"title":470,"audience":6,"body":881,"category":340,"description":1248,"draft":232,"extension":233,"icon":234,"keywords":1249,"locale":241,"meta":1256,"navigation":243,"order":1257,"path":248,"related":1258,"seo":1261,"sourceHash":250,"stem":1262,"translationReviewed":232,"updatedAt":1263,"__hash__":1264},"help\u002Fhelp\u002Fsettings\u002Fmultiple-locations.md",{"type":8,"value":882,"toc":1227},[883,888,894,896,910,914,1013,1024,1028,1058,1062,1122,1127,1131,1140,1144,1150,1164,1166,1176,1178,1182,1190,1194,1209,1213],[11,884,885,886,77],{},"A location is a place you work from, with its own address, time zone, opening hours, team and prices. Clients choose a location first when they book online. You add and manage locations under ",[26,887,454],{},[159,889],{"alt":890,"height":891,"src":892,"width":893},"Locations in the Business area of Settings: the rail with Business details, Locations, Region & formats and Goals & digest, then Show archived and Add location, and a card for each location, such as Main marked Listed and Primary, with its address, new clients, average appointment and online share for the last 30 days, a menu and Manage.",820,"\u002Fhelp\u002Fsettings\u002Fmultiple-locations\u002Flocations.webp",1016,[15,895,18],{"id":17},[20,897,898,904],{},[23,899,900,903],{},[26,901,902],{},"Who can do it:"," admins and owners.",[23,905,906,909],{},[26,907,908],{},"Know the time zone."," Every time on the calendar and in reminders follows the location's time zone.",[15,911,913],{"id":912},"add-a-location","Add a location",[41,915,916,920,928,932,950,954,959,963,982,986,997,1001],{},[44,917,919],{"id":918},"start","Start",[11,921,50,922,924,925,77],{},[26,923,454],{}," and select ",[26,926,927],{},"Add location",[44,929,931],{"id":930},"business-details","Business details",[11,933,934,935,938,939,942,943,946,947,77],{},"Enter the ",[26,936,937],{},"Location name"," clients see, an ",[26,940,941],{},"Internal location name"," for your team if you like, the ",[26,944,945],{},"Booking link"," name, and the location's phone and email. Select ",[26,948,949],{},"Continue",[44,951,953],{"id":952},"categories","Categories",[11,955,956,957,77],{},"Choose what kind of business this location is, then select ",[26,958,949],{},[44,960,962],{"id":961},"address-and-billing","Address and billing",[11,964,965,966,969,970,973,974,977,978,981],{},"Enter the address, or tick ",[26,967,968],{},"I don't have a business address (mobile and online services only)",". Check the ",[26,971,972],{},"Time zone",". Under ",[26,975,976],{},"Billing details for client sales",", add the company name and ",[26,979,980],{},"Tax \u002F VAT number"," for receipts.",[44,983,985],{"id":984},"opening-hours","Opening hours",[11,987,988,989,992,993,77],{},"Set the days and hours you're open. They're your team's default hours there, and clients see them when booking. For holidays and other days you're closed, add a closed period under ",[26,990,991],{},"Settings → Booking → Closed periods",", for one location, several, or all of them at once. See ",[197,994,996],{"href":995},"\u002Fhelp\u002Fsettings\u002Fonline-booking#close-for-a-holiday","Set up online booking",[44,998,1000],{"id":999},"starting-point","Starting point",[11,1002,84,1003,1006,1007,153,1010,77],{},[26,1004,1005],{},"Copy setup from an existing location"," to bring over prices, products, hours, tax defaults and which memberships and gift cards work there, or ",[26,1008,1009],{},"Start from scratch",[26,1011,1012],{},"Save location",[11,1014,1015,1016,1019,1020,1023],{},"Next, add your team to the new location: in ",[26,1017,1018],{},"Team",", open each person and tick it on their ",[26,1021,1022],{},"Locations"," tab. Someone can work at several locations, with one as their home.",[15,1025,1027],{"id":1026},"publish-it-online","Publish it online",[11,1029,1030,1031,1033,1034,1037,1038,1041,1042,1045,1046,1049,1050,1053,1054,77],{},"Each location has its own public page and booking link. On the location's card, open the ",[26,1032,458],{}," menu and choose ",[26,1035,1036],{},"Edit profile",", then work through the steps: details, opening hours, venue images and amenities. Select ",[26,1039,1040],{},"Publish"," when it's ready; ",[26,1043,1044],{},"Before you can publish"," lists anything missing. ",[26,1047,1048],{},"Unlist"," takes it off the web again, and ",[26,1051,1052],{},"Copy profile link"," gives you the address to share. See ",[197,1055,1057],{"href":1056},"\u002Fhelp\u002Fsettings\u002Fonline-presence","Publish your online presence page",[15,1059,1061],{"id":1060},"what-belongs-to-a-location-and-whats-shared","What belongs to a location and what's shared",[476,1063,1064,1072],{},[479,1065,1066],{},[482,1067,1068,1070],{},[485,1069,487],{},[485,1071,490],{},[492,1073,1074,1082,1090,1098,1106,1114],{},[482,1075,1076,1079],{},[497,1077,1078],{},"Appointments and working hours",[497,1080,1081],{},"Clients: one person, one history, wherever they visit",[482,1083,1084,1087],{},[497,1085,1086],{},"Stock on hand (each product has its own count)",[497,1088,1089],{},"The product and service lists, though each location can have its own prices",[482,1091,1092,1095],{},[497,1093,1094],{},"Which services are offered and their prices",[497,1096,1097],{},"Memberships, packages and gift cards, which can be used at any location they're valid for",[482,1099,1100,1103],{},[497,1101,1102],{},"Payment policy and booking rules, if the location overrides them",[497,1104,1105],{},"Forms, notes, policies and boards",[482,1107,1108,1111],{},[497,1109,1110],{},"The cash drawer, sales and receipts",[497,1112,1113],{},"Roles and permissions",[482,1115,1116,1119],{},[497,1117,1118],{},"Its public page and booking link",[497,1120,1121],{},"Tax rates (a location can have its own defaults)",[11,1123,1124,1125,77],{},"To switch which location you're looking at, use the location pill in the top bar. See ",[197,1126,388],{"href":247},[15,1128,1130],{"id":1129},"the-primary-location","The primary location",[11,1132,1133,1134,1136,1137,77],{},"One location is the primary. It's used whenever something needs a location and none was chosen. To change it, open the ",[26,1135,458],{}," menu on another location and choose ",[26,1138,1139],{},"Set as primary",[15,1141,1143],{"id":1142},"archive-a-location","Archive a location",[1145,1146,1147],"warning",{},[11,1148,1149],{},"Move team members to another location before you archive. Archiving keeps the location's history, but removes it from the location pill, from booking and from new activity.",[11,1151,1152,1153,1155,1156,1159,1160,1163],{},"Open the location's ",[26,1154,458],{}," menu, choose ",[26,1157,1158],{},"Archive",", then confirm. ",[26,1161,1162],{},"Show archived"," lists archived locations.",[15,1165,174],{"id":173},[11,1167,1168,1169,1172,1173,1175],{},"The location appears in the list and in the location pill in the top bar. Choose ",[26,1170,1171],{},"Copy booking link"," from its ",[26,1174,458],{}," menu and open the link: clients can book at the new location once services and working hours are set there.",[15,1177,185],{"id":184},[44,1179,1181],{"id":1180},"times-on-the-calendar-are-an-hour-out","Times on the calendar are an hour out",[11,1183,1184,1185,1187,1188,77],{},"Check the location's ",[26,1186,972],{}," under ",[26,1189,462],{},[44,1191,1193],{"id":1192},"a-service-isnt-offered-at-the-new-location","A service isn't offered at the new location",[11,1195,1196,1197,1200,1201,1204,1205,77],{},"Open ",[26,1198,1199],{},"Operations → Services",", then ",[26,1202,1203],{},"Actions → By location",", and switch the service on there. See ",[197,1206,1208],{"href":1207},"\u002Fhelp\u002Fsettings\u002Fservices-and-pricing","Services and pricing",[44,1210,1212],{"id":1211},"where-do-i-compare-locations","Where do I compare locations?",[11,1214,1215,1216,787,1219,1222,1223,1226],{},"Under ",[26,1217,1218],{},"Reports",[26,1220,1221],{},"Performance by location"," shows revenue, visits and staff side by side. ",[26,1224,1225],{},"Cross-location redemptions"," shows plans and gift cards sold at one location and used at another.",{"title":209,"searchDepth":210,"depth":210,"links":1228},[1229,1230,1238,1239,1240,1241,1242,1243],{"id":17,"depth":210,"text":18},{"id":912,"depth":210,"text":913,"children":1231},[1232,1233,1234,1235,1236,1237],{"id":918,"depth":216,"text":919},{"id":930,"depth":216,"text":931},{"id":952,"depth":216,"text":953},{"id":961,"depth":216,"text":962},{"id":984,"depth":216,"text":985},{"id":999,"depth":216,"text":1000},{"id":1026,"depth":210,"text":1027},{"id":1060,"depth":210,"text":1061},{"id":1129,"depth":210,"text":1130},{"id":1142,"depth":210,"text":1143},{"id":173,"depth":210,"text":174},{"id":184,"depth":210,"text":185,"children":1244},[1245,1246,1247],{"id":1180,"depth":216,"text":1181},{"id":1192,"depth":216,"text":1193},{"id":1211,"depth":216,"text":1212},"Add a location, publish its page, see what each location keeps for itself and what the business shares, and archive a location you've closed.",[1250,1251,1252,1253,1254,1255],"add a location","second location","multi location business","archive a location","primary location","what is per location",{},40,[1207,1259,1260],"\u002Fhelp\u002Fretail\u002Fproducts-and-stock","\u002Fhelp\u002Fgrowth\u002Ffind-and-read-a-report",{"title":470,"description":1248},"help\u002Fsettings\u002Fmultiple-locations","2026-10-19","iAf0uBaT6ktZlg-U5rCl_6J0KGrDAOzijJk_Xfpd86M",[],[1267,1268,1270,1272,1274,1276,1278],{"path":245,"translationReviewed":232},{"path":1269,"translationReviewed":243},"\u002Fhelp\u002Fel\u002Fcheckout\u002Fsell-a-plan-valid-at-another-location",{"path":1271,"translationReviewed":243},"\u002Fhelp\u002Fes\u002Fcheckout\u002Fsell-a-plan-valid-at-another-location",{"path":1273,"translationReviewed":243},"\u002Fhelp\u002Ffr\u002Fcheckout\u002Fsell-a-plan-valid-at-another-location",{"path":1275,"translationReviewed":243},"\u002Fhelp\u002Fpt-br\u002Fcheckout\u002Fsell-a-plan-valid-at-another-location",{"path":1277,"translationReviewed":243},"\u002Fhelp\u002Fpt-pt\u002Fcheckout\u002Fsell-a-plan-valid-at-another-location",{"path":1279,"translationReviewed":243},"\u002Fhelp\u002Fsq\u002Fcheckout\u002Fsell-a-plan-valid-at-another-location",1794073883324]