[{"data":1,"prerenderedAt":351},["ShallowReactive",2],{"help:\u002Fhelp\u002Fclients\u002Fblocked-and-flagged-clients":3,"help-all-categories":229,"help-cat-articles:\u002Fhelp\u002Fclients\u002Fblocked-and-flagged-clients":349,"help-related:\u002Fhelp\u002Fclients\u002Fblocked-and-flagged-clients":350},{"id":4,"title":5,"audience":6,"body":7,"category":208,"description":209,"draft":210,"extension":211,"icon":212,"keywords":213,"meta":220,"navigation":221,"order":222,"path":223,"related":224,"seo":225,"stem":226,"updatedAt":227,"__hash__":228},"help\u002Fhelp\u002Fclients\u002Fblocked-and-flagged-clients.md","Blocked and flagged clients","clinic",{"type":8,"value":9,"toc":190},"minimark",[10,14,19,93,96,100,103,143,147,153,165,169,173,176,180,183,187],[11,12,13],"p",{},"Blocking a client stops them booking online and receiving marketing, while keeping their record and history intact. It's a soft block: staff can still book them deliberately, and nothing already on the calendar is touched.",[15,16,18],"h2",{"id":17},"what-does-blocking-a-client-actually-do","What does blocking a client actually do?",[20,21,22,35],"table",{},[23,24,25],"thead",{},[26,27,28,32],"tr",{},[29,30,31],"th",{},"Surface",[29,33,34],{},"Blocked client",[36,37,38,50,60,70,83],"tbody",{},[26,39,40,47],{},[41,42,43],"td",{},[44,45,46],"strong",{},"Online \u002F portal booking",[41,48,49],{},"Refused",[26,51,52,57],{},[41,53,54],{},[44,55,56],{},"Marketing emails and SMS",[41,58,59],{},"Stopped",[26,61,62,67],{},[41,63,64],{},[44,65,66],{},"Staff booking at the desk",[41,68,69],{},"Allowed, with a warning you can override — the override is audited",[26,71,72,77],{},[41,73,74],{},[44,75,76],{},"Existing future appointments",[41,78,79,82],{},[44,80,81],{},"Untouched"," — never auto-cancelled",[26,84,85,90],{},[41,86,87],{},[44,88,89],{},"Their record and history",[41,91,92],{},"Fully intact",[11,94,95],{},"When you block, any upcoming appointments are listed for you to review — cancel them yourself if that's the intent; Owneli won't decide for you.",[15,97,99],{"id":98},"how-do-i-block-a-client","How do I block a client?",[11,101,102],{},"You need permission to manage clients.",[104,105,106,111,114,118,129,133,136,140],"steps",{},[107,108,110],"h3",{"id":109},"open-the-client-and-choose-block","Open the client and choose Block",[11,112,113],{},"From the profile panel's header actions.",[107,115,117],{"id":116},"pick-a-reason","Pick a reason",[11,119,120,121,124,125,128],{},"Choose from the fixed list — repeated no-shows, payment issues, behaviour, and so on. ",[44,122,123],{},"Other"," requires a note explaining it. The ",[44,126,127],{},"Safety concern"," reason is reserved for admins and owners, because it carries more weight and more liability.",[107,130,132],{"id":131},"add-a-note-and-an-optional-review-date","Add a note and an optional review date",[11,134,135],{},"The note is internal. A review date is a nudge to reconsider the block later — it doesn't auto-unblock.",[107,137,139],{"id":138},"confirm","Confirm",[11,141,142],{},"The profile header now shows the block, when it was applied, and by whom. If the client has upcoming appointments, the confirmation tells you how many to review.",[15,144,146],{"id":145},"unblock","Unblock",[11,148,149,150,152],{},"Open the same panel on a blocked client and choose ",[44,151,146],{},". The block details are cleared and online booking works again. A safety-concern block can only be lifted by an admin or owner.",[154,155,156],"tip",{},[11,157,158,159,164],{},"Blocking is not deleting. If the goal is removing the person's data rather than refusing service, see ",[160,161,163],"a",{"href":162},"\u002Fhelp\u002Fclients\u002Fdelete-a-client","Delete a client",".",[15,166,168],{"id":167},"common-questions","Common questions",[107,170,172],{"id":171},"will-the-client-know-theyre-blocked","Will the client know they're blocked?",[11,174,175],{},"They aren't notified. They'll simply find online booking unavailable to them; how you communicate the decision is up to you.",[107,177,179],{"id":178},"why-did-a-blocked-client-still-show-up-on-the-calendar","Why did a blocked client still show up on the calendar?",[11,181,182],{},"Either the appointment predated the block — existing bookings are never auto-cancelled — or a staff member booked them past the warning, which the audit trail records.",[107,184,186],{"id":185},"does-the-review-date-unblock-automatically","Does the review date unblock automatically?",[11,188,189],{},"No. It's a reminder for a human decision; the block stays until someone lifts it.",{"title":191,"searchDepth":192,"depth":192,"links":193},"",2,[194,195,202,203],{"id":17,"depth":192,"text":18},{"id":98,"depth":192,"text":99,"children":196},[197,199,200,201],{"id":109,"depth":198,"text":110},3,{"id":116,"depth":198,"text":117},{"id":131,"depth":198,"text":132},{"id":138,"depth":198,"text":139},{"id":145,"depth":192,"text":146},{"id":167,"depth":192,"text":168,"children":204},[205,206,207],{"id":171,"depth":198,"text":172},{"id":178,"depth":198,"text":179},{"id":185,"depth":198,"text":186},"clients","Block a client from booking online, what a block does and doesn't stop, and how to set a review date or lift the block later.",false,"md","i-lucide-ban",[214,215,216,217,218,219],"block a client","stop client booking online","client no show repeatedly","unblock client","ban client from salon","safety concern client",{},true,60,"\u002Fhelp\u002Fclients\u002Fblocked-and-flagged-clients",null,{"title":5,"description":209},"help\u002Fclients\u002Fblocked-and-flagged-clients","2026-08-14","jJfqZnt87bvJ2WmgwWEl9cdAX-RrO5YKTn8VboZMrhw",[230,241,250,259,268,278,288,298,308,318,328,339],{"id":231,"title":232,"audience":6,"description":233,"extension":234,"icon":235,"meta":236,"order":237,"slug":238,"stem":239,"__hash__":240},"helpCategories\u002Fhelp\u002Fcategories\u002Fgetting-started.yml","Getting started","Set up your workspace, learn the layout, and run your first day.","yml","i-lucide-compass",{},1,"getting-started","help\u002Fcategories\u002Fgetting-started","lTnfg_2tKvxQ9QanJ9XY3shoBHrJNWNfnxhcYaaKKPI",{"id":242,"title":243,"audience":6,"description":244,"extension":234,"icon":245,"meta":246,"order":192,"slug":247,"stem":248,"__hash__":249},"helpCategories\u002Fhelp\u002Fcategories\u002Fcalendar.yml","Calendar & booking","Book, move, and cancel appointments. Block time, work the waitlist, and read the grid at a glance.","i-lucide-calendar",{},"calendar","help\u002Fcategories\u002Fcalendar","s5UMHzRIeTUFi7mdsOyuSluzJBp79U9WTsTpOtbaW-E",{"id":251,"title":252,"audience":6,"description":253,"extension":234,"icon":254,"meta":255,"order":198,"slug":256,"stem":257,"__hash__":258},"helpCategories\u002Fhelp\u002Fcategories\u002Fcheckout.yml","Checkout & payments","Ring up a sale, take tips, handle deposits and fees, issue refunds, and close the drawer.","i-lucide-credit-card",{},"checkout","help\u002Fcategories\u002Fcheckout","4PQPgJd7Z25g0SvtoqqdMlnzk3DlcJpaZhNAiNiYVW0",{"id":260,"title":261,"audience":6,"description":262,"extension":234,"icon":263,"meta":264,"order":265,"slug":208,"stem":266,"__hash__":267},"helpCategories\u002Fhelp\u002Fcategories\u002Fclients.yml","Clients & forms","Add and find clients, read a client profile, and send forms and consents.","i-lucide-users",{},4,"help\u002Fcategories\u002Fclients","u-tqzEJo2gR_wJ7x7y-EMIF3L4TP9EuBWlamwgwCC0I",{"id":269,"title":270,"audience":6,"description":271,"extension":234,"icon":272,"meta":273,"order":274,"slug":275,"stem":276,"__hash__":277},"helpCategories\u002Fhelp\u002Fcategories\u002Fretail.yml","Memberships, packages & gift cards","The things clients buy once and spend down over time, and how each one behaves at checkout.","i-lucide-gift",{},5,"retail","help\u002Fcategories\u002Fretail","wVVr_rc_P9p2RZWwy0XKsNB9fQ7XtQxxIz4qnixkGkg",{"id":279,"title":280,"audience":6,"description":281,"extension":234,"icon":282,"meta":283,"order":284,"slug":285,"stem":286,"__hash__":287},"helpCategories\u002Fhelp\u002Fcategories\u002Foperations.yml","Operations","The internal side of the business, covering your written playbook, task boards, venue incidents, and the policies everyone signs.","i-lucide-briefcase",{},6,"operations","help\u002Fcategories\u002Foperations","kSPRTYYbOW5LBNuaYXGv0C4IE7BqS2n-OkCSI97f-cM",{"id":289,"title":290,"audience":6,"description":291,"extension":234,"icon":292,"meta":293,"order":294,"slug":295,"stem":296,"__hash__":297},"helpCategories\u002Fhelp\u002Fcategories\u002Fteam.yml","Team & scheduling","Working hours, the weekly roster, clock-in, timesheets, and time off.","i-lucide-id-card",{},7,"team","help\u002Fcategories\u002Fteam","1cMbCRwUmewb4t_DwUJ7jJUjntx-odU8jRDgBredsPs",{"id":299,"title":300,"audience":6,"description":301,"extension":234,"icon":302,"meta":303,"order":304,"slug":305,"stem":306,"__hash__":307},"helpCategories\u002Fhelp\u002Fcategories\u002Fgrowth.yml","Reports & growth","Read the numbers, export them, and find the report you actually need.","i-lucide-trending-up",{},8,"growth","help\u002Fcategories\u002Fgrowth","3XyCU-DkoYi7xSPz0tDRohlYkNBUS0YsLo-insknI8o",{"id":309,"title":310,"audience":6,"description":311,"extension":234,"icon":312,"meta":313,"order":314,"slug":315,"stem":316,"__hash__":317},"helpCategories\u002Fhelp\u002Fcategories\u002Fsettings.yml","Settings & admin","Services and pricing, who can see what, and moving your data in from another system.","i-lucide-settings",{},9,"settings","help\u002Fcategories\u002Fsettings","rdLQHp7tfAu5iySbsypfXu1kOuujDAuLVk6yGidNvtQ",{"id":319,"title":320,"audience":6,"description":321,"extension":234,"icon":322,"meta":323,"order":324,"slug":325,"stem":326,"__hash__":327},"helpCategories\u002Fhelp\u002Fcategories\u002Faccount.yml","Your login and profile","Your own login, password, two-factor security, profile, and language.","i-lucide-user-circle",{},10,"account","help\u002Fcategories\u002Faccount","8JZPH_8Q-lnEEFgysE9gCwyd1pzUe2hfAebATuQ5Pog",{"id":329,"title":330,"audience":331,"description":332,"extension":234,"icon":333,"meta":334,"order":335,"slug":336,"stem":337,"__hash__":338},"helpCategories\u002Fhelp\u002Fcategories\u002Fbook-online.yml","Book online","client","Booking, paying, and managing your visit from your venue's booking page and the private links they send you.","i-lucide-globe",{},20,"book-online","help\u002Fcategories\u002Fbook-online","dUBIoELt-ci1vqbw_VX1VA6PGJV8V-9x4ZmpAk1aXXE",{"id":340,"title":341,"audience":331,"description":342,"extension":234,"icon":343,"meta":344,"order":345,"slug":346,"stem":347,"__hash__":348},"helpCategories\u002Fhelp\u002Fcategories\u002Fportal.yml","Your account and visits","Booking from your account, managing your visits, and using your wallet, memberships and rewards.","i-lucide-user-round",{},21,"portal","help\u002Fcategories\u002Fportal","D8_zQhv9hO2b9PYDADw-ebh1yZUuC0UcBt3DDZbMAH4",[],[],1790210902471]