[{"data":1,"prerenderedAt":1133},["ShallowReactive",2],{"help:\u002Fhelp\u002Fclients\u002Femails-and-care-guides":3,"help-all-categories":290,"help-cat-articles:\u002Fhelp\u002Fclients\u002Femails-and-care-guides":410,"help-related:\u002Fhelp\u002Fclients\u002Femails-and-care-guides":411},{"id":4,"title":5,"audience":6,"body":7,"category":274,"description":275,"draft":276,"extension":277,"icon":278,"keywords":279,"meta":280,"navigation":281,"order":282,"path":283,"related":284,"seo":286,"stem":287,"updatedAt":288,"__hash__":289},"help\u002Fhelp\u002Fclients\u002Femails-and-care-guides.md","Email templates and care guides","clinic",{"type":8,"value":9,"toc":254},"minimark",[10,15,22,25,30,45,49,52,58,62,68,75,79,82,86,92,95,101,105,114,117,124,130,134,139,142,146,156,159,162,168,171,174,181,185,195,199],[11,12,14],"h2",{"id":13},"email-templates","Email templates",[16,17,18],"p",{},[19,20,21],"strong",{},"Clients → Emails",[16,23,24],{},"A template is a reusable email you send to clients — pre-care instructions, a post-treatment check-in, an appointment note.",[26,27,29],"h3",{"id":28},"create-one","Create one",[16,31,32,33,36,37,40,41,44],{},"Give it a name, a ",[19,34,35],{},"subject",", and a ",[19,38,39],{},"message",". Choose a ",[19,42,43],{},"category"," so the list stays navigable: Pre-care, Post-care, Reminder, Confirmation, Notification, Marketing, or Other.",[26,46,48],{"id":47},"variables","Variables",[16,50,51],{},"Templates support variables — placeholders like the client's name that fill in when the email is sent. The template card shows how many variables a template uses, and the subject field hints at the syntax as you type.",[16,53,54,57],{},[19,55,56],{},"Send a test"," to yourself before you use a template for real. The test renders with sample values, so you see exactly what a client would.",[26,59,61],{"id":60},"branding","Branding",[63,64,65],"note",{},[16,66,67],{},"Every email you send is wrapped automatically in your logo, brand colours and business address — the same design as your automated messages. You write the content; the chrome is handled.",[16,69,70,71,74],{},"Set your brand under ",[19,72,73],{},"Settings → Organization details",".",[26,76,78],{"id":77},"attachments","Attachments",[16,80,81],{},"Up to 5 files, 10MB each — PDFs, images, documents.",[26,83,85],{"id":84},"sending","Sending",[16,87,88,91],{},[19,89,90],{},"Compose"," walks you through it: choose who you're emailing, then either use a template or write a custom email. You review the rendered result before it goes.",[16,93,94],{},"You can send to one client or to several at once, and schedule a send rather than firing immediately.",[16,96,97,100],{},[19,98,99],{},"Sent emails"," lists what went out, so you can confirm delivery rather than assume it.",[11,102,104],{"id":103},"system-emails","System emails",[16,106,107,108,111,112],{},"The ",[19,109,110],{},"System"," tab on ",[19,113,21],{},[16,115,116],{},"These are the branded emails the app sends automatically — confirmations, reminders, receipts, and the rest. They're managed for you and already use your logo and colours.",[16,118,119,120,123],{},"Open any one to ",[19,121,122],{},"preview exactly what your clients receive",". Each has editable copy slots — the specific lines you might want to word differently — while the structure, branding and data tokens stay intact.",[125,126,127],"tip",{},[16,128,129],{},"Preview your booking confirmation and your reminder at least once. They're the two emails your clients see most, and most businesses never look at them.",[11,131,133],{"id":132},"care-guides","Care guides",[16,135,136],{},[19,137,138],{},"Clients → Care Guides",[16,140,141],{},"Care guides are your proprietary pre-care and post-care instructions: what to do before a peel, how to look after skin afterwards, when to call.",[26,143,145],{"id":144},"how-theyre-shared","How they're shared",[147,148,149],"warning",{},[16,150,151,152,155],{},"Care guides are shared ",[19,153,154],{},"only"," through tokenised links, one per client, and are never indexed by search engines. Your protocols don't end up on Google.",[16,157,158],{},"Each client gets their own unique link they can bookmark and re-read. Links carry a default expiry, set per guide.",[26,160,29],{"id":161},"create-one-1",[16,163,164,165,167],{},"Author it once and reuse it for every client receiving that treatment. Set a ",[19,166,43],{}," — Pre-care, Post-care, or General — and publish it when it's ready. Drafts aren't sendable.",[16,169,170],{},"The list shows how many times each guide was sent this month and when it was last updated, so you can see which ones are actually earning their place.",[26,172,85],{"id":173},"sending-1",[16,175,176,177,180],{},"Send from the guide itself, from a client's profile, or from the ",[19,178,179],{},"Send"," button in the top bar — the same picker that handles forms and emails.",[26,182,184],{"id":183},"deleting","Deleting",[186,187,188],"caution",{},[16,189,190,191,194],{},"Deleting a care guide also ",[19,192,193],{},"invalidates every active client link",". Anyone who bookmarked it loses access. Unpublish instead if you just want to stop sending it.",[11,196,198],{"id":197},"which-one-to-use","Which one to use",[200,201,202,215],"table",{},[203,204,205],"thead",{},[206,207,208,212],"tr",{},[209,210,211],"th",{},"You want to…",[209,213,214],{},"Use",[216,217,218,227,235,242],"tbody",{},[206,219,220,224],{},[221,222,223],"td",{},"Send a one-off message to a client",[221,225,226],{},"Email template, or compose custom",[206,228,229,232],{},[221,230,231],{},"Give a client instructions they'll re-read",[221,233,234],{},"Care guide",[206,236,237,240],{},[221,238,239],{},"Change what an automatic email says",[221,241,104],{},[206,243,244,247],{},[221,245,246],{},"Reach a whole segment at once",[221,248,249],{},[250,251,253],"a",{"href":252},"\u002Fhelp\u002Fgrowth\u002Fcampaigns","Campaign",{"title":255,"searchDepth":256,"depth":256,"links":257},"",2,[258,266,267,273],{"id":13,"depth":256,"text":14,"children":259},[260,262,263,264,265],{"id":28,"depth":261,"text":29},3,{"id":47,"depth":261,"text":48},{"id":60,"depth":261,"text":61},{"id":77,"depth":261,"text":78},{"id":84,"depth":261,"text":85},{"id":103,"depth":256,"text":104},{"id":132,"depth":256,"text":133,"children":268},[269,270,271,272],{"id":144,"depth":261,"text":145},{"id":161,"depth":261,"text":29},{"id":173,"depth":261,"text":85},{"id":183,"depth":261,"text":184},{"id":197,"depth":256,"text":198},"clients","Write reusable emails with variables, customise the built-in system emails, and share pre- and post-care guides by private link.",false,"md","i-lucide-mail",[],{},true,30,"\u002Fhelp\u002Fclients\u002Femails-and-care-guides",[285,252],"\u002Fhelp\u002Fclients\u002Fsend-forms-and-consents",{"title":5,"description":275},"help\u002Fclients\u002Femails-and-care-guides","2026-09-01","OlccewbPcB5jPcdyLOwNXyAOkB8Jrhok8Z9cVR1CY_o",[291,302,311,320,329,339,349,359,369,379,389,400],{"id":292,"title":293,"audience":6,"description":294,"extension":295,"icon":296,"meta":297,"order":298,"slug":299,"stem":300,"__hash__":301},"helpCategories\u002Fhelp\u002Fcategories\u002Fgetting-started.yml","Getting started","Set up your workspace, learn the layout, and run your first day.","yml","i-lucide-compass",{},1,"getting-started","help\u002Fcategories\u002Fgetting-started","lTnfg_2tKvxQ9QanJ9XY3shoBHrJNWNfnxhcYaaKKPI",{"id":303,"title":304,"audience":6,"description":305,"extension":295,"icon":306,"meta":307,"order":256,"slug":308,"stem":309,"__hash__":310},"helpCategories\u002Fhelp\u002Fcategories\u002Fcalendar.yml","Calendar & booking","Book, move, and cancel appointments. Block time, work the waitlist, and read the grid at a glance.","i-lucide-calendar",{},"calendar","help\u002Fcategories\u002Fcalendar","s5UMHzRIeTUFi7mdsOyuSluzJBp79U9WTsTpOtbaW-E",{"id":312,"title":313,"audience":6,"description":314,"extension":295,"icon":315,"meta":316,"order":261,"slug":317,"stem":318,"__hash__":319},"helpCategories\u002Fhelp\u002Fcategories\u002Fcheckout.yml","Checkout & payments","Ring up a sale, take tips, handle deposits and fees, issue refunds, and close the drawer.","i-lucide-credit-card",{},"checkout","help\u002Fcategories\u002Fcheckout","4PQPgJd7Z25g0SvtoqqdMlnzk3DlcJpaZhNAiNiYVW0",{"id":321,"title":322,"audience":6,"description":323,"extension":295,"icon":324,"meta":325,"order":326,"slug":274,"stem":327,"__hash__":328},"helpCategories\u002Fhelp\u002Fcategories\u002Fclients.yml","Clients & forms","Add and find clients, read a client profile, and send forms and consents.","i-lucide-users",{},4,"help\u002Fcategories\u002Fclients","u-tqzEJo2gR_wJ7x7y-EMIF3L4TP9EuBWlamwgwCC0I",{"id":330,"title":331,"audience":6,"description":332,"extension":295,"icon":333,"meta":334,"order":335,"slug":336,"stem":337,"__hash__":338},"helpCategories\u002Fhelp\u002Fcategories\u002Fretail.yml","Memberships, packages & gift cards","The things clients buy once and spend down over time, and how each one behaves at checkout.","i-lucide-gift",{},5,"retail","help\u002Fcategories\u002Fretail","wVVr_rc_P9p2RZWwy0XKsNB9fQ7XtQxxIz4qnixkGkg",{"id":340,"title":341,"audience":6,"description":342,"extension":295,"icon":343,"meta":344,"order":345,"slug":346,"stem":347,"__hash__":348},"helpCategories\u002Fhelp\u002Fcategories\u002Foperations.yml","Operations","The internal side of the business, covering your written playbook, task boards, venue incidents, and the policies everyone signs.","i-lucide-briefcase",{},6,"operations","help\u002Fcategories\u002Foperations","kSPRTYYbOW5LBNuaYXGv0C4IE7BqS2n-OkCSI97f-cM",{"id":350,"title":351,"audience":6,"description":352,"extension":295,"icon":353,"meta":354,"order":355,"slug":356,"stem":357,"__hash__":358},"helpCategories\u002Fhelp\u002Fcategories\u002Fteam.yml","Team & scheduling","Working hours, the weekly roster, clock-in, timesheets, and time off.","i-lucide-id-card",{},7,"team","help\u002Fcategories\u002Fteam","1cMbCRwUmewb4t_DwUJ7jJUjntx-odU8jRDgBredsPs",{"id":360,"title":361,"audience":6,"description":362,"extension":295,"icon":363,"meta":364,"order":365,"slug":366,"stem":367,"__hash__":368},"helpCategories\u002Fhelp\u002Fcategories\u002Fgrowth.yml","Reports & growth","Read the numbers, export them, and find the report you actually need.","i-lucide-trending-up",{},8,"growth","help\u002Fcategories\u002Fgrowth","3XyCU-DkoYi7xSPz0tDRohlYkNBUS0YsLo-insknI8o",{"id":370,"title":371,"audience":6,"description":372,"extension":295,"icon":373,"meta":374,"order":375,"slug":376,"stem":377,"__hash__":378},"helpCategories\u002Fhelp\u002Fcategories\u002Fsettings.yml","Settings & admin","Services and pricing, who can see what, and moving your data in from another system.","i-lucide-settings",{},9,"settings","help\u002Fcategories\u002Fsettings","rdLQHp7tfAu5iySbsypfXu1kOuujDAuLVk6yGidNvtQ",{"id":380,"title":381,"audience":6,"description":382,"extension":295,"icon":383,"meta":384,"order":385,"slug":386,"stem":387,"__hash__":388},"helpCategories\u002Fhelp\u002Fcategories\u002Faccount.yml","Your login and profile","Your own login, password, two-factor security, profile, and language.","i-lucide-user-circle",{},10,"account","help\u002Fcategories\u002Faccount","8JZPH_8Q-lnEEFgysE9gCwyd1pzUe2hfAebATuQ5Pog",{"id":390,"title":391,"audience":392,"description":393,"extension":295,"icon":394,"meta":395,"order":396,"slug":397,"stem":398,"__hash__":399},"helpCategories\u002Fhelp\u002Fcategories\u002Fbook-online.yml","Book online","client","Booking, paying, and managing your visit from your venue's booking page and the private links they send you.","i-lucide-globe",{},20,"book-online","help\u002Fcategories\u002Fbook-online","dUBIoELt-ci1vqbw_VX1VA6PGJV8V-9x4ZmpAk1aXXE",{"id":401,"title":402,"audience":392,"description":403,"extension":295,"icon":404,"meta":405,"order":406,"slug":407,"stem":408,"__hash__":409},"helpCategories\u002Fhelp\u002Fcategories\u002Fportal.yml","Your account and visits","Booking from your account, managing your visits, and using your wallet, memberships and rewards.","i-lucide-user-round",{},21,"portal","help\u002Fcategories\u002Fportal","D8_zQhv9hO2b9PYDADw-ebh1yZUuC0UcBt3DDZbMAH4",[],[412,701],{"id":413,"title":414,"audience":6,"body":415,"category":274,"description":690,"draft":276,"extension":277,"icon":691,"keywords":692,"meta":693,"navigation":281,"order":396,"path":285,"related":694,"seo":697,"stem":698,"updatedAt":699,"__hash__":700},"help\u002Fhelp\u002Fclients\u002Fsend-forms-and-consents.md","Send forms and consents",{"type":8,"value":416,"toc":675},[417,420,424,429,432,435,457,460,465,469,478,512,515,519,525,609,612,615,619,626,635,639,645,649,656,665,669],[16,418,419],{},"Forms cover intake questionnaires, medical history, consent, and post-treatment sign-off. You build a template once and send it as many times as you need.",[11,421,423],{"id":422},"build-a-form","Build a form",[16,425,426],{},[19,427,428],{},"Clients → Forms → New form",[16,430,431],{},"Add fields, group them into sections, and mark the ones that are required. Start from a blank form or one of the starter templates.",[16,433,434],{},"Per-form settings worth knowing:",[436,437,438,445,451],"ul",{},[439,440,441,444],"li",{},[19,442,443],{},"Category"," — how the form is grouped in the list and in a client's documents",[439,446,447,450],{},[19,448,449],{},"Signature"," — whether a signature is captured at the end",[439,452,453,456],{},[19,454,455],{},"Expiry"," — a default number of days a sent link stays live",[16,458,459],{},"Each template has version history, so you can see what changed and when. A form already sent to a client keeps the version they were sent — editing a template never rewrites a completed submission.",[125,461,462],{},[16,463,464],{},"Archive a form you no longer send instead of deleting it. Deleting orphans the submissions that reference it.",[11,466,468],{"id":467},"send-a-form","Send a form",[16,470,471,474,475,477],{},[19,472,473],{},"Clients → Submissions → Send",", or from a client's profile, or from the ",[19,476,179],{}," button in the top bar.",[479,480,481,485,488,492,495,499,502,506,509],"steps",{},[26,482,484],{"id":483},"pick-the-form","Pick the form",[16,486,487],{},"The active templates you're allowed to send.",[26,489,491],{"id":490},"pick-who-gets-it","Pick who gets it",[16,493,494],{},"One client, several selected from the directory, or everyone carrying a particular tag. If the person isn't in the directory yet you can add them inline without leaving the send screen.",[26,496,498],{"id":497},"set-the-expiry","Set the expiry",[16,500,501],{},"Default seven days, adjustable. The screen tells you the exact date the link will stop working.",[26,503,505],{"id":504},"choose-the-email","Choose the email",[16,507,508],{},"An email notification goes with the form by default, using one of your email templates. You can turn it off and share the link some other way.",[26,510,179],{"id":511},"send",[16,513,514],{},"Each recipient gets their own private link. Nobody can see anybody else's answers, and the link carries no login.",[11,516,518],{"id":517},"track-a-submission","Track a submission",[16,520,521,524],{},[19,522,523],{},"Clients → Submissions"," lists everything sent. Each one moves through these states:",[200,526,527,537],{},[203,528,529],{},[206,530,531,534],{},[209,532,533],{},"Status",[209,535,536],{},"Meaning",[216,538,539,549,559,569,579,589,599],{},[206,540,541,546],{},[221,542,543],{},[19,544,545],{},"Draft",[221,547,548],{},"Created but not sent",[206,550,551,556],{},[221,552,553],{},[19,554,555],{},"Sent",[221,557,558],{},"Delivered, not yet opened",[206,560,561,566],{},[221,562,563],{},[19,564,565],{},"Viewed",[221,567,568],{},"The client opened the link",[206,570,571,576],{},[221,572,573],{},[19,574,575],{},"In progress",[221,577,578],{},"They started answering",[206,580,581,586],{},[221,582,583],{},[19,584,585],{},"Completed",[221,587,588],{},"Submitted, and signed if the form asked for a signature",[206,590,591,596],{},[221,592,593],{},[19,594,595],{},"Expired",[221,597,598],{},"The link passed its expiry unanswered",[206,600,601,606],{},[221,602,603],{},[19,604,605],{},"Archived",[221,607,608],{},"Filed away",[16,610,611],{},"The list flags forms that were sent more than 72 hours ago and never opened, so a stalled intake gets chased instead of forgotten.",[16,613,614],{},"You can resend, extend, or cancel outstanding forms in bulk from the list.",[11,616,618],{"id":617},"attach-forms-to-a-service","Attach forms to a service",[16,620,621,622,625],{},"A service can require a form. Set it on the service under its ",[19,623,624],{},"Forms"," tab, and the form is offered — or required — as part of that booking.",[147,627,628],{},[16,629,630,631,634],{},"If a service requires a signed clinical form and it isn't signed, ",[19,632,633],{},"checkout is blocked"," for that sale. The message names the form. Send and complete it, then settle.",[11,636,638],{"id":637},"filling-a-form-in-the-clinic","Filling a form in the clinic",[16,640,641,644],{},[19,642,643],{},"Kiosk"," turns a tablet at the front desk into a self-serve station: the client picks their form, fills it in, signs, and hands the tablet back. The kiosk is PIN-protected so a client can't wander into the rest of the app, and it locks out after repeated wrong PINs.",[11,646,648],{"id":647},"reading-the-answers","Reading the answers",[16,650,651,652,655],{},"Completed submissions appear on the client's ",[19,653,654],{},"Documents"," tab and in the submission list. Open one to read the answers, see the signature, and download a PDF.",[147,657,658],{},[16,659,660,661,74],{},"Health information in forms is treated as sensitive. Access to submissions and clinical charts is permission-gated separately from the rest of the client record — see ",[250,662,664],{"href":663},"\u002Fhelp\u002Fsettings\u002Froles-and-permissions","Roles and permissions",[11,666,668],{"id":667},"reporting","Reporting",[16,670,671,674],{},[19,672,673],{},"Growth → Reports → Forms funnel"," shows how many forms you send, how many are opened, and how many come back completed.",{"title":255,"searchDepth":256,"depth":256,"links":676},[677,678,685,686,687,688,689],{"id":422,"depth":256,"text":423},{"id":467,"depth":256,"text":468,"children":679},[680,681,682,683,684],{"id":483,"depth":261,"text":484},{"id":490,"depth":261,"text":491},{"id":497,"depth":261,"text":498},{"id":504,"depth":261,"text":505},{"id":511,"depth":261,"text":179},{"id":517,"depth":256,"text":518},{"id":617,"depth":256,"text":618},{"id":637,"depth":256,"text":638},{"id":647,"depth":256,"text":648},{"id":667,"depth":256,"text":668},"Build a form once, send it to one client or many, and track it from sent to signed.","i-lucide-clipboard-list",[],{},[695,696],"\u002Fhelp\u002Fclients\u002Fadd-and-find-clients","\u002Fhelp\u002Fsettings\u002Fservices-and-pricing",{"title":414,"description":690},"help\u002Fclients\u002Fsend-forms-and-consents","2026-07-26","kCCJiIwJL-96ku8HcLpziqgSEyQj2_pub0mDXJiA1f4",{"id":702,"title":703,"audience":6,"body":704,"category":366,"description":1122,"draft":276,"extension":277,"icon":1123,"keywords":1124,"meta":1125,"navigation":281,"order":1126,"path":252,"related":1127,"seo":1129,"stem":1130,"updatedAt":1131,"__hash__":1132},"help\u002Fhelp\u002Fgrowth\u002Fcampaigns.md","Campaigns",{"type":8,"value":705,"toc":1102},[706,711,714,725,729,744,751,761,764,768,931,935,993,1010,1014,1026,1029,1043,1046,1050,1056,1060,1063,1067,1083,1085],[16,707,708],{},[19,709,710],{},"Growth → Campaigns",[16,712,713],{},"A campaign is a broadcast: design once, deliver by email and text, follow up with people who didn't engage, and see the revenue it produced.",[16,715,716,717,720,721,724],{},"The page has two tabs — ",[19,718,719],{},"Blasts"," (one-time sends) and ",[19,722,723],{},"Always-on"," (campaigns that run themselves).",[11,726,728],{"id":727},"send-a-newsletter","Send a newsletter",[16,730,731,732,735,736,739,740,743],{},"Choose ",[19,733,734],{},"Start a campaign ? Send a newsletter"," for an email update to clients who have opted into marketing. Start with ",[19,737,738],{},"Monthly newsletter"," or ",[19,741,742],{},"Community update",", then replace the sample copy with your news, useful advice, and booking links.",[16,745,746,747,750],{},"The template starts with your business accent colour, logo, and name. You can adjust the design before sending. Emails include your business identity, mailing address, an unsubscribe link, and a discreet ",[19,748,749],{},"Powered by Owneli"," footer.",[16,752,753,754,739,757,760],{},"Review the audience, send yourself a test, and choose ",[19,755,756],{},"Now",[19,758,759],{},"Scheduled",". The newsletter recipe creates one email campaign with no automatic follow-ups. ?Monthly? describes the template; it does not automatically send every month. Create and review a new edition for each send.",[16,762,763],{},"Clients who withdraw email marketing consent or become blocked before delivery are excluded. If an email address changes after scheduling, that queued email is suppressed; review the audience before sending another edition.",[11,765,767],{"id":766},"build-a-campaign","Build a campaign",[479,769,770,774,784,788,799,834,845,852,856,863,872,876,879,883,886,890,893,897,905,915,919,922,927],{},[26,771,773],{"id":772},"start-from-a-goal","Start from a goal",[16,775,776,779,780,783],{},[19,777,778],{},"New campaign"," asks what outcome you're after and sets up the audience, channel and follow-ups for you. ",[19,781,782],{},"Start from scratch"," if you'd rather build it yourself.",[26,785,787],{"id":786},"choose-your-audience","Choose your audience",[16,789,790,791,794,795,798],{},"Two modes. ",[19,792,793],{},"Standard"," offers ready-made segments. ",[19,796,797],{},"Custom"," lets you stack conditions:",[436,800,801,804,807,810,813,816,819,822,825,828,831],{},[439,802,803],{},"Added in the last N days",[439,805,806],{},"Visited in the last N days",[439,808,809],{},"No visit in the last N days",[439,811,812],{},"Has tag",[439,814,815],{},"Visited location",[439,817,818],{},"Birthday month",[439,820,821],{},"At least N sales in a window",[439,823,824],{},"First visit upcoming",[439,826,827],{},"Has no-showed before",[439,829,830],{},"Has an active membership",[439,832,833],{},"Recently engaged a campaign",[16,835,836,837,840,841,844],{},"Then choose whether clients must match ",[19,838,839],{},"all"," conditions or ",[19,842,843],{},"any"," of them.",[16,846,847,848,851],{},"A useful audience can be saved as a named ",[19,849,850],{},"segment"," and loaded into future campaigns.",[26,853,855],{"id":854},"check-the-reach","Check the reach",[16,857,858,859,862],{},"The audience panel shows how many ",[19,860,861],{},"reachable"," clients match, split by email (free) and text (costs credits). You can preview a sample of who's included.",[63,864,865],{},[16,866,867,868,871],{},"The reach figure is who will ",[19,869,870],{},"actually receive"," it. Consent and deliverability are already filtered in — clients who never opted in, have no valid address, or have unsubscribed are not in that number.",[26,873,875],{"id":874},"pick-a-channel","Pick a channel",[16,877,878],{},"Email, SMS, both, WhatsApp, or push. SMS and WhatsApp share the same opt-in and the same messaging balance.",[26,880,882],{"id":881},"write-it","Write it",[16,884,885],{},"Start from a template or write from scratch. You can also A\u002FB test the subject line: half the audience gets subject A, half gets subject B, and the winner sends to everyone else automatically after the test window.",[26,887,889],{"id":888},"attach-an-offer","Attach an offer",[16,891,892],{},"Optionally link a deal so it auto-applies when these clients book. Pick an existing active deal or create a new one.",[26,894,896],{"id":895},"choose-when-to-send","Choose when to send",[16,898,899,901,902,904],{},[19,900,756],{},", or ",[19,903,759],{}," for a date and time.",[16,906,907,908,910,911,914],{},"Or make it ",[19,909,723],{},": it checks your clients daily and reaches each one the moment they qualify. Set a ",[19,912,913],{},"re-entry cooldown"," — 30, 60, 90, 180 days or a year — so the same person isn't re-enrolled endlessly.",[26,916,918],{"id":917},"add-follow-ups","Add follow-ups",[16,920,921],{},"Automatically re-send to recipients who didn't engage: those who haven't opened, haven't clicked, or haven't booked, after 1 to 7 days.",[125,923,924],{},[16,925,926],{},"Anyone who books is excluded from follow-ups automatically. You will never chase someone for not responding to an offer they already took.",[26,928,930],{"id":929},"review-and-send","Review and send",[11,932,934],{"id":933},"statuses","Statuses",[200,936,937,945],{},[203,938,939],{},[206,940,941,943],{},[209,942,533],{},[209,944,536],{},[216,946,947,956,965,974,983],{},[206,948,949,953],{},[221,950,951],{},[19,952,545],{},[221,954,955],{},"Being built",[206,957,958,962],{},[221,959,960],{},[19,961,759],{},[221,963,964],{},"Waiting for its send time",[206,966,967,971],{},[221,968,969],{},[19,970,85],{},[221,972,973],{},"In flight",[206,975,976,980],{},[221,977,978],{},[19,979,555],{},[221,981,982],{},"Delivered",[206,984,985,990],{},[221,986,987],{},[19,988,989],{},"Cancelled",[221,991,992],{},"Stopped before sending",[16,994,995,996,998,999,901,1002,1005,1006,1009],{},"Always-on campaigns are ",[19,997,545],{},", ",[19,1000,1001],{},"Active",[19,1003,1004],{},"Paused",", and show how many clients are enrolled and when they were last checked. ",[19,1007,1008],{},"Check now"," runs an evaluation immediately.",[11,1011,1013],{"id":1012},"consent-and-the-law","Consent and the law",[186,1015,1016,1023],{},[16,1017,1018,1019,1022],{},"Marketing consent is separate from appointment notifications, and it is never granted implicitly. A client who agreed to appointment reminders has ",[19,1020,1021],{},"not"," agreed to marketing.",[16,1024,1025],{},"Marketing email and SMS are regulated — CAN-SPAM, CASL, GDPR, TCPA and their local equivalents all have things to say about consent, sender identity, and how easy it must be to unsubscribe. Requirements differ by jurisdiction and by channel, and they change. Confirm what applies to your business before you run marketing.",[16,1027,1028],{},"What Owneli does for you:",[436,1030,1031,1034,1037,1040],{},[439,1032,1033],{},"Filters non-consenting and unsubscribed clients out of every audience, before the count you see",[439,1035,1036],{},"Honours per-client opt-outs for email, SMS and birthday messages independently",[439,1038,1039],{},"Defers marketing sends outside your quiet-hours window (default 9:00–20:00 in your business's timezone)",[439,1041,1042],{},"Records who was sent what, and when",[16,1044,1045],{},"What remains yours: obtaining consent lawfully in the first place, your sender identity and physical address where required, and honouring an opt-out that arrives outside the app.",[11,1047,1049],{"id":1048},"sms-costs","SMS costs",[16,1051,1052,1053,74],{},"Text is charged per segment against your messaging balance. The audience panel shows the credit cost before you send, and a longer message that uses unicode characters costs more segments per message. Check ",[19,1054,1055],{},"Settings → Billing → Messaging wallet",[11,1057,1059],{"id":1058},"when-an-audience-empties","When an audience empties",[16,1061,1062],{},"If a campaign reports no matching clients, it usually means they have no valid email or phone, or have unsubscribed. Edit the audience and check the reach figure again.",[11,1064,1066],{"id":1065},"campaigns-versus-automations","Campaigns versus automations",[16,1068,1069,1070,1073,1074,1078,1079,1082],{},"A campaign is ",[19,1071,1072],{},"broadcast"," — you pick an audience and a time. An ",[250,1075,1077],{"href":1076},"\u002Fhelp\u002Fgrowth\u002Fautomations","automation"," is ",[19,1080,1081],{},"triggered"," — it fires when something happens to one client.",[11,1084,668],{"id":667},[436,1086,1087,1093,1099],{},[439,1088,1089,1092],{},[19,1090,1091],{},"Growth → Reports → Attribution"," — revenue traced back to campaigns",[439,1094,1095,1098],{},[19,1096,1097],{},"Growth → Reports → Channel rollup"," — how each channel performs",[439,1100,1101],{},"Each campaign carries its own sent, opened, clicked and revenue figures",{"title":255,"searchDepth":256,"depth":256,"links":1103},[1104,1105,1116,1117,1118,1119,1120,1121],{"id":727,"depth":256,"text":728},{"id":766,"depth":256,"text":767,"children":1106},[1107,1108,1109,1110,1111,1112,1113,1114,1115],{"id":772,"depth":261,"text":773},{"id":786,"depth":261,"text":787},{"id":854,"depth":261,"text":855},{"id":874,"depth":261,"text":875},{"id":881,"depth":261,"text":882},{"id":888,"depth":261,"text":889},{"id":895,"depth":261,"text":896},{"id":917,"depth":261,"text":918},{"id":929,"depth":261,"text":930},{"id":933,"depth":256,"text":934},{"id":1012,"depth":256,"text":1013},{"id":1048,"depth":256,"text":1049},{"id":1058,"depth":256,"text":1059},{"id":1065,"depth":256,"text":1066},{"id":667,"depth":256,"text":668},"Build an audience, choose a channel, schedule the send, add follow-ups — and stay on the right side of consent rules.","i-lucide-megaphone",[],{},40,[1076,695,1128],"\u002Fhelp\u002Fgrowth\u002Ffind-and-read-a-report",{"title":703,"description":1122},"help\u002Fgrowth\u002Fcampaigns","2026-09-22","Mpbo5infG1BV5pMRW6jd1m8-Q0LcyO9W0KZiQgrplVY",1790218958383]