[{"data":1,"prerenderedAt":981},["ShallowReactive",2],{"help:\u002Fhelp\u002Fclients\u002Freply-from-a-notification":3,"help-all-categories:en":224,"help-cat-articles:\u002Fhelp\u002Fclients\u002Freply-from-a-notification":354,"help-related:\u002Fhelp\u002Fclients\u002Freply-from-a-notification":355,"help-live-topics:\u002Fhelp\u002Fclients\u002Freply-from-a-notification":966,"help-counterparts:\u002Fhelp\u002Fclients\u002Freply-from-a-notification":967},{"id":4,"title":5,"audience":6,"body":7,"category":200,"description":201,"draft":202,"extension":203,"icon":204,"keywords":205,"locale":212,"meta":213,"navigation":214,"order":215,"path":216,"related":217,"seo":219,"sourceHash":220,"stem":221,"translationReviewed":202,"updatedAt":222,"__hash__":223},"help\u002Fhelp\u002Fclients\u002Freply-from-a-notification.md","Reply to a client from a notification on Android","clinic",{"type":8,"value":9,"toc":181},"minimark",[10,27,32,67,71,103,110,114,123,127,134,143,147,150,154,158,167,171,174,178],[11,12,13,14,18,19,22,23,26],"p",{},"When a client writes to you, the ",[15,16,17],"strong",{},"Owneli for Business"," app on Android shows the message as a notification with ",[15,20,21],{},"Reply"," and ",[15,24,25],{},"Mark as read",". Answer a quick question without opening the app, or clear it once you've seen it.",[28,29,31],"h2",{"id":30},"before-you-start","Before you start",[33,34,35,45,57],"ul",{},[36,37,38,41,42,44],"li",{},[15,39,40],{},"Use the Android app."," This works in ",[15,43,17],{}," from Google Play, with notifications allowed for it. Notifications in a browser, and on an iPhone, don't have these buttons yet.",[36,46,47,50,51,53,54,56],{},[15,48,49],{},"Who can do it:"," anyone who can reply in the inbox can use ",[15,52,21],{},". Someone who can only read the inbox sees ",[15,55,25],{}," alone.",[36,58,59,62,63,66],{},[15,60,61],{},"Notifications on."," Open the account menu and check ",[15,64,65],{},"Notifications"," is on.",[28,68,70],{"id":69},"reply-from-the-notification","Reply from the notification",[72,73,74,79,82,86,92,96],"steps",{},[75,76,78],"h3",{"id":77},"open-the-notification","Open the notification",[11,80,81],{},"Pull down the notification shade. Messages in the same conversation stack in one notification.",[75,83,85],{"id":84},"select-reply","Select Reply",[11,87,88,89,91],{},"Select ",[15,90,21],{},". If your phone is locked, it asks you to unlock it first.",[75,93,95],{"id":94},"type-and-send","Type and send",[11,97,98,99,102],{},"Type your answer and select send. It appears under ",[15,100,101],{},"You"," in the notification.",[11,104,105,106,109],{},"Your reply goes on the channel the conversation last used, such as a text or the client's online account, exactly as if you'd sent it from ",[15,107,108],{},"Clients → Messages",". A text reply uses your messaging balance like any other.",[28,111,113],{"id":112},"mark-a-message-as-read","Mark a message as read",[11,115,88,116,118,119,122],{},[15,117,25],{},". The notification goes away, and the conversation is marked read in ",[15,120,121],{},"Messages"," up to that message, just as opening it in the app would.",[28,124,126],{"id":125},"if-a-reply-cant-be-sent","If a reply can't be sent",[11,128,129,130,133],{},"If the conversation's channel can't carry your reply, the notification changes to ",[15,131,132],{},"Not sent, tap to open",". Nothing is sent later on its own. Tap it: the conversation opens with your reply waiting in the message box, so you can check the channel and send it from there.",[11,135,136,137,142],{},"This happens when, for example, the client texted STOP, texting is off for your business, your business has no texting line of its own yet, or the client has no online account. See ",[138,139,141],"a",{"href":140},"\u002Fhelp\u002Fclients\u002Fmessages-and-the-inbox","Messages and the inbox",".",[28,144,146],{"id":145},"privacy-on-a-locked-screen","Privacy on a locked screen",[11,148,149],{},"The message text is hidden on a locked screen. Both buttons ask you to unlock your phone first.",[28,151,153],{"id":152},"common-questions","Common questions",[75,155,157],{"id":156},"i-dont-see-reply-or-mark-as-read","I don't see Reply or Mark as read",[11,159,160,161,163,164,166],{},"Update ",[15,162,17],{}," from Google Play. Older versions show a plain notification. If you still only see ",[15,165,25],{},", your role can read the inbox but not reply.",[75,168,170],{"id":169},"can-i-choose-a-different-channel-from-the-notification","Can I choose a different channel from the notification?",[11,172,173],{},"No. The notification always replies on the channel the conversation last used. To use another one, open the conversation and choose the channel there.",[75,175,177],{"id":176},"my-reply-says-it-wasnt-sent-but-im-signed-in","My reply says it wasn't sent, but I'm signed in",[11,179,180],{},"The phone may have signed out of that account, or your business's idle timeout has passed. Open the app, sign in again, and send it from the conversation.",{"title":182,"searchDepth":183,"depth":183,"links":184},"",2,[185,186,192,193,194,195],{"id":30,"depth":183,"text":31},{"id":69,"depth":183,"text":70,"children":187},[188,190,191],{"id":77,"depth":189,"text":78},3,{"id":84,"depth":189,"text":85},{"id":94,"depth":189,"text":95},{"id":112,"depth":183,"text":113},{"id":125,"depth":183,"text":126},{"id":145,"depth":183,"text":146},{"id":152,"depth":183,"text":153,"children":196},[197,198,199],{"id":156,"depth":189,"text":157},{"id":169,"depth":189,"text":170},{"id":176,"depth":189,"text":177},"clients","Answer a client's message, or mark it read, straight from the notification on your Android phone, and what happens when a reply can't be sent.",false,"md","i-lucide-message-square-reply",[206,207,208,209,210,211],"reply from notification","android message notification","quick reply","mark as read notification","not sent tap to open","owneli for business app","en",{},true,42,"\u002Fhelp\u002Fclients\u002Freply-from-a-notification",[140,218],"\u002Fhelp\u002Fgetting-started\u002Finstall-owneli-on-your-phone",{"title":5,"description":201},null,"help\u002Fclients\u002Freply-from-a-notification","2026-10-28","5lK3sA1oxs_NsZk79ucckspcoRW9yKQdWxbTuZ3eNiY",[225,236,245,254,263,273,283,293,303,313,323,333,344],{"id":226,"title":227,"audience":6,"description":228,"extension":229,"icon":230,"locale":212,"meta":231,"order":232,"slug":233,"stem":234,"__hash__":235},"helpCategories\u002Fhelp\u002Fcategories\u002Fgetting-started.yml","Getting started","Set up your workspace, learn the layout, and run your first day.","yml","i-lucide-compass",{},1,"getting-started","help\u002Fcategories\u002Fgetting-started","XWdLlczvAN2WkYFBnnFsRmqcxjJZ2gKwKvv6uq-Vz4E",{"id":237,"title":238,"audience":6,"description":239,"extension":229,"icon":240,"locale":212,"meta":241,"order":183,"slug":242,"stem":243,"__hash__":244},"helpCategories\u002Fhelp\u002Fcategories\u002Fcalendar.yml","Calendar & booking","Book, move, and cancel appointments. Block time, work the waitlist, and read the grid at a glance.","i-lucide-calendar",{},"calendar","help\u002Fcategories\u002Fcalendar","z3KR3OktnhLsaie4PXcbGNMx2_qwpSKICgucJhJPImo",{"id":246,"title":247,"audience":6,"description":248,"extension":229,"icon":249,"locale":212,"meta":250,"order":189,"slug":251,"stem":252,"__hash__":253},"helpCategories\u002Fhelp\u002Fcategories\u002Fcheckout.yml","Checkout & payments","Ring up a sale, take tips, handle deposits and fees, issue refunds, and close the drawer.","i-lucide-credit-card",{},"checkout","help\u002Fcategories\u002Fcheckout","d3fGaGbg8UVNzV86Sm3UhMBmMVU5Uq7xuctHaJF8YEg",{"id":255,"title":256,"audience":6,"description":257,"extension":229,"icon":258,"locale":212,"meta":259,"order":260,"slug":200,"stem":261,"__hash__":262},"helpCategories\u002Fhelp\u002Fcategories\u002Fclients.yml","Clients & forms","Add and find clients, read a client profile, and send forms and consents.","i-lucide-users",{},4,"help\u002Fcategories\u002Fclients","dyjAyAySpkmSCM4wiDyiDzqMd8ozhtKDP-iw7hL5GB8",{"id":264,"title":265,"audience":6,"description":266,"extension":229,"icon":267,"locale":212,"meta":268,"order":269,"slug":270,"stem":271,"__hash__":272},"helpCategories\u002Fhelp\u002Fcategories\u002Fretail.yml","Memberships, gift cards & stock","Memberships, packages and gift cards clients spend down over time, plus discounts, products and stock.","i-lucide-gift",{},5,"retail","help\u002Fcategories\u002Fretail","_LyI2n8iDSMGQx_VrxsZYiqFdvhoiBB-wdOVIQERjow",{"id":274,"title":275,"audience":6,"description":276,"extension":229,"icon":277,"locale":212,"meta":278,"order":279,"slug":280,"stem":281,"__hash__":282},"helpCategories\u002Fhelp\u002Fcategories\u002Foperations.yml","Operations","The internal side of the business, covering your written playbook, Planner boards, venue incidents, and the policies everyone signs.","i-lucide-briefcase",{},6,"operations","help\u002Fcategories\u002Foperations","luSTIvbrxAnMbbljwzuwD35YR2Xq6-n6HziARRXrq14",{"id":284,"title":285,"audience":6,"description":286,"extension":229,"icon":287,"locale":212,"meta":288,"order":289,"slug":290,"stem":291,"__hash__":292},"helpCategories\u002Fhelp\u002Fcategories\u002Fteam.yml","Team & scheduling","Invite your team, set working hours and shifts, and handle timesheets, time off, commission and payroll.","i-lucide-id-card",{},7,"team","help\u002Fcategories\u002Fteam","82p-BQ6CYYNNt1GO80K3LXk-zcP5_6Tz-OA8hzQWB0Q",{"id":294,"title":295,"audience":6,"description":296,"extension":229,"icon":297,"locale":212,"meta":298,"order":299,"slug":300,"stem":301,"__hash__":302},"helpCategories\u002Fhelp\u002Fcategories\u002Fgrowth.yml","Reports & growth","Read and export your reports, and grow with campaigns, automations, reviews, loyalty and Oryx.","i-lucide-trending-up",{},8,"growth","help\u002Fcategories\u002Fgrowth","8zQ8GEUGer6qaVxqH4V6H7Qa1R1CPcZ1gkGsL74JZSQ",{"id":304,"title":305,"audience":6,"description":306,"extension":229,"icon":307,"locale":212,"meta":308,"order":309,"slug":310,"stem":311,"__hash__":312},"helpCategories\u002Fhelp\u002Fcategories\u002Fsettings.yml","Settings & admin","Services and pricing, who can see what, and moving your data in from another system.","i-lucide-settings",{},9,"settings","help\u002Fcategories\u002Fsettings","Rh-1T4iTtJkcK-o-n1olOGqTuFb3u3HsJ3w9anPS5Ak",{"id":314,"title":315,"audience":6,"description":316,"extension":229,"icon":317,"locale":212,"meta":318,"order":319,"slug":320,"stem":321,"__hash__":322},"helpCategories\u002Fhelp\u002Fcategories\u002Faccount.yml","Your login and profile","Your own login, password, two-factor security, profile, and language.","i-lucide-user-circle",{},10,"account","help\u002Fcategories\u002Faccount","8rq4IYJIBjfrS6vI3NVuFEa6_2DFJY9hHbhft5lmpYA",{"id":324,"title":325,"audience":6,"description":326,"extension":229,"icon":327,"locale":212,"meta":328,"order":329,"slug":330,"stem":331,"__hash__":332},"helpCategories\u002Fhelp\u002Fcategories\u002Fclasses.yml","Classes","Set up class types and a weekly timetable, run the roster and check-in, and change or cancel a class.","i-lucide-users-round",{},11,"classes","help\u002Fcategories\u002Fclasses","FSCZW6YrpwxAdhnLI0Ifyxs7zSnOE5ugnsH8kDrDi-s",{"id":334,"title":335,"audience":336,"description":337,"extension":229,"icon":338,"locale":212,"meta":339,"order":340,"slug":341,"stem":342,"__hash__":343},"helpCategories\u002Fhelp\u002Fcategories\u002Fbook-online.yml","Book online","client","Booking, paying, and managing your visit from your venue's booking page and the private links they send you.","i-lucide-globe",{},20,"book-online","help\u002Fcategories\u002Fbook-online","GGAAKN9iClyv52FA3Er7Af4YQtGbIzTRT303vOeiSB4",{"id":345,"title":346,"audience":336,"description":347,"extension":229,"icon":348,"locale":212,"meta":349,"order":350,"slug":351,"stem":352,"__hash__":353},"helpCategories\u002Fhelp\u002Fcategories\u002Fportal.yml","Your account and visits","Booking from your account, managing your visits, and using your wallet, memberships and rewards.","i-lucide-user-round",{},21,"portal","help\u002Fcategories\u002Fportal","uo0Lw9Pu1VwWJX1_sOT4LXIaNXQ4An31M7StYYHtcBw",[],[356,761],{"id":357,"title":141,"audience":6,"body":358,"category":200,"description":744,"draft":202,"extension":203,"icon":745,"keywords":746,"locale":212,"meta":753,"navigation":214,"order":754,"path":140,"related":755,"seo":757,"sourceHash":220,"stem":758,"translationReviewed":202,"updatedAt":759,"__hash__":760},"help\u002Fhelp\u002Fclients\u002Fmessages-and-the-inbox.md",{"type":8,"value":359,"toc":725},[360,366,368,385,392,396,435,438,444,448,477,483,487,598,602,630,633,639,643,649,653,664,675,679,690,694,698,704,708,718,722],[11,361,362,363,365],{},"Every conversation with a client, by text or through their online account, is in one place: ",[15,364,108],{},". Each client has one thread, so you never switch apps to answer.",[28,367,31],{"id":30},[33,369,370,375],{},[36,371,372,374],{},[15,373,49],{}," anyone who can use the inbox. It's a separate permission from seeing client details, so someone can answer messages without seeing the whole client list.",[36,376,377,380,381,384],{},[15,378,379],{},"Replying by text"," needs your business's own texting line, set up under ",[15,382,383],{},"Settings → Clients & messages → Texting & calls",". Until you have one, your clients get email instead of texts. A client's reply to a recent text from Owneli's old shared number still lands in your inbox, and they get an automatic answer with your phone and booking link.",[386,387],"help-shot",{"alt":388,"height":389,"src":390,"width":391},"The Messages inbox: conversations listed on the left with All, Unread, Unassigned and Closed filters; Jordan Hayes's thread on the right with Assign to me and Close; and the reply box with Portal and SMS channels.",790,"\u002Fhelp\u002Fclients\u002Fmessages-and-the-inbox\u002Finbox.webp",1212,[28,393,395],{"id":394},"reply-to-a-client","Reply to a client",[72,397,398,402,412,416,427,429],{},[75,399,401],{"id":400},"open-the-conversation","Open the conversation",[11,403,404,405,407,408,411],{},"Go to ",[15,406,108],{}," and select the conversation. Use ",[15,409,410],{},"Unread"," to see what nobody has opened yet.",[75,413,415],{"id":414},"choose-the-channel","Choose the channel",[11,417,418,419,422,423,426],{},"Under the thread, choose ",[15,420,421],{},"Portal"," (a message to their online account) or ",[15,424,425],{},"SMS"," (a text). It starts on the channel the client last used. A channel that can't be used is greyed out and says why.",[75,428,95],{"id":94},[11,430,431,432,142],{},"Type your reply and select ",[15,433,434],{},"Send",[11,436,437],{},"To start a new conversation, select the pencil button above the list and choose the client.",[439,440,441],"warning",{},[11,442,443],{},"Portal messages are free. Texts come out of your messaging balance, and a long text counts as more than one message.",[28,445,447],{"id":446},"share-the-work","Share the work",[33,449,450,460,474],{},[36,451,452,455,456,459],{},[15,453,454],{},"Assign to me"," marks a conversation as yours. ",[15,457,458],{},"Unassigned"," shows the ones nobody has taken.",[36,461,462,465,466,469,470,473],{},[15,463,464],{},"Close"," files a conversation that's finished. ",[15,467,468],{},"Closed"," shows them, and ",[15,471,472],{},"Reopen"," brings one back.",[36,475,476],{},"When anyone opens a thread, it's marked read for everyone, so \"unread\" really means nobody has looked yet.",[11,478,479,480,482],{},"New messages appear as they arrive, and the unread count shows on ",[15,481,121],{}," in the sidebar.",[28,484,486],{"id":485},"when-a-channel-cant-be-used","When a channel can't be used",[488,489,490,503],"table",{},[491,492,493],"thead",{},[494,495,496,500],"tr",{},[497,498,499],"th",{},"Message",[497,501,502],{},"What to do",[504,505,506,520,530,543,556,572,585],"tbody",{},[494,507,508,514],{},[509,510,511],"td",{},[15,512,513],{},"This client texted STOP",[509,515,516,517,519],{},"They've opted out of texts from you. Use ",[15,518,421],{},". Texts only start again if they reply START.",[494,521,522,527],{},[509,523,524],{},[15,525,526],{},"No phone on file",[509,528,529],{},"Add their mobile number to their profile.",[494,531,532,537],{},[509,533,534],{},[15,535,536],{},"SMS isn't enabled for this business",[509,538,539,540,542],{},"An admin needs to set up texting. Use ",[15,541,421],{}," meanwhile.",[494,544,545,550],{},[509,546,547],{},[15,548,549],{},"Client has no portal account",[509,551,552,553,555],{},"Reply by ",[15,554,425],{}," instead.",[494,557,558,563],{},[509,559,560],{},[15,561,562],{},"Text replies need your own texting line",[509,564,565,566,569,570,542],{},"Your business has no texting line of its own yet. An admin selects ",[15,567,568],{},"Set up a texting line",". Use ",[15,571,421],{},[494,573,574,579],{},[509,575,576],{},[15,577,578],{},"Text replies start once carriers approve your texting line",[509,580,581,582,584],{},"Your line is in carrier review. Use ",[15,583,421],{}," until it's approved.",[494,586,587,592],{},[509,588,589],{},[15,590,591],{},"Couldn't send: out of SMS balance",[509,593,594,595,142],{},"An admin tops up the balance under ",[15,596,597],{},"Settings → Plan & data → Billing → Messaging wallet",[28,599,601],{"id":600},"who-you-can-text","Who you can text",[33,603,604,610,620],{},[36,605,606,609],{},[15,607,608],{},"Replies"," are service messages. You can reply by text to any client with a phone number who hasn't texted STOP.",[36,611,612,615,616,142],{},[15,613,614],{},"Reminders and booking updates by text"," stop if the client turns off appointment texts. See ",[138,617,619],{"href":618},"\u002Fhelp\u002Fcalendar\u002Fappointment-reminders","Set up appointment reminders",[36,621,622,625,626,142],{},[15,623,624],{},"Marketing texts"," need the client's agreement. See ",[138,627,629],{"href":628},"\u002Fhelp\u002Fclients\u002Fmarketing-consent-and-unsubscribes","Marketing consent and unsubscribes",[11,631,632],{},"Owneli never texts someone who texted STOP to your business. There's no way around that from the inbox. A STOP to Owneli's old shared number only stops texts from that number: replies from your own line still reach them.",[634,635,636],"caution",{},[11,637,638],{},"A reply you type sends straight away, at any hour. Only automated messages wait for quiet hours, so check the time before texting a client late in the evening.",[28,640,642],{"id":641},"see-every-automated-message","See every automated message",[11,644,88,645,648],{},[15,646,647],{},"History"," at the top of Messages to see every automated email and text that went out, such as confirmations and reminders, with whether each was sent or failed. Select one to read it.",[28,650,652],{"id":651},"replies-to-reminders-and-the-after-hours-reply","Replies to reminders and the after-hours reply",[11,654,655,656,659,660,663],{},"A client who answers a reminder text with the confirm or cancel phrase is handled by Owneli. The thread shows their text and a note such as ",[15,657,658],{},"Confirmed by text reply"," or ",[15,661,662],{},"Cancelled by text reply",", so you can see what happened and undo it as you would any change. A confirmed reply is marked read; a cancellation stays unread so the team sees the freed slot.",[11,665,666,667,670,671,674],{},"While a location is closed and its after-hours reply is on, the inbox shows a banner saying so and when it opens again. Each person who texts meanwhile gets one automatic reply for the whole closure. ",[15,668,669],{},"Pause until then"," switches the reply off for that closure, for example when someone is still answering texts late, and it comes back on by itself at the next opening. In ",[15,672,673],{},"All locations"," the banner names each closed location and pauses them together.",[28,676,678],{"id":677},"check-it-worked","Check it worked",[11,680,681,682,685,686,689],{},"Your reply appears in the thread with its channel and time, then ",[15,683,684],{},"Delivered",", and ",[15,687,688],{},"Read"," once the client opens it in their account.",[28,691,693],{"id":692},"if-something-goes-wrong","If something goes wrong",[75,695,697],{"id":696},"the-client-says-they-didnt-get-my-text","The client says they didn't get my text",[11,699,700,701,703],{},"Check the thread for a failed message and its reason. If they texted STOP, use ",[15,702,421],{}," or call them.",[75,705,707],{"id":706},"i-cant-find-a-conversation","I can't find a conversation",[11,709,710,711,713,714,717],{},"Check the filter: ",[15,712,468],{}," conversations don't show under ",[15,715,716],{},"All",". Or search by name.",[75,719,721],{"id":720},"a-conversation-is-from-a-number-i-dont-know","A conversation is from a number I don't know",[11,723,724],{},"It's someone who isn't a client yet. Reply as usual, or add them as a client.",{"title":182,"searchDepth":183,"depth":183,"links":726},[727,728,733,734,735,736,737,738,739],{"id":30,"depth":183,"text":31},{"id":394,"depth":183,"text":395,"children":729},[730,731,732],{"id":400,"depth":189,"text":401},{"id":414,"depth":189,"text":415},{"id":94,"depth":189,"text":95},{"id":446,"depth":183,"text":447},{"id":485,"depth":183,"text":486},{"id":600,"depth":183,"text":601},{"id":641,"depth":183,"text":642},{"id":651,"depth":183,"text":652},{"id":677,"depth":183,"text":678},{"id":692,"depth":183,"text":693,"children":740},[741,742,743],{"id":696,"depth":189,"text":697},{"id":706,"depth":189,"text":707},{"id":720,"depth":189,"text":721},"Reply to clients by text or through their account from one inbox, assign and close conversations, and see why a channel can't be used.","i-lucide-message-circle",[747,748,749,750,751,752],"reply to a client text","two way texting","client messages","sms not available","client texted stop","message history",{},40,[628,618,756,216],"\u002Fhelp\u002Fgrowth\u002Fautomations",{"title":141,"description":744},"help\u002Fclients\u002Fmessages-and-the-inbox","2026-11-06","JrZWPPpPxXhUyFEI2NvaUDeT4gsZKRDkIRwu9tJgB78",{"id":762,"title":763,"audience":6,"body":764,"category":233,"description":949,"draft":202,"extension":203,"icon":950,"keywords":951,"locale":212,"meta":958,"navigation":214,"order":959,"path":218,"related":960,"seo":963,"sourceHash":220,"stem":964,"translationReviewed":202,"updatedAt":222,"__hash__":965},"help\u002Fhelp\u002Fgetting-started\u002Finstall-owneli-on-your-phone.md","Install Owneli on your phone",{"type":8,"value":765,"toc":928},[766,769,771,782,786,809,815,819,842,858,872,876,882,884,887,891,902,904,908,911,915,918,922],[11,767,768],{},"Put Owneli on your home screen in under a minute, straight from your browser. It then opens full screen with its own icon, stays signed in, and updates itself.",[28,770,31],{"id":30},[11,772,773,774,777,778,781],{},"Sign in to Owneli in your phone's browser: ",[15,775,776],{},"Safari"," on an iPhone or iPad, ",[15,779,780],{},"Chrome"," on Android.",[28,783,785],{"id":784},"on-an-iphone-or-ipad","On an iPhone or iPad",[72,787,788,792,795,799,802,806],{},[75,789,791],{"id":790},"tap-the-share-button","Tap the Share button",[11,793,794],{},"It's the square with an arrow, in Safari's toolbar.",[75,796,798],{"id":797},"choose-add-to-home-screen","Choose Add to Home Screen",[11,800,801],{},"Scroll down the list to find it.",[75,803,805],{"id":804},"tap-add","Tap Add",[11,807,808],{},"Owneli lands beside your other apps.",[11,810,811,812,142],{},"Owneli also offers these steps itself: open the account menu (your initials in the top bar) and choose ",[15,813,814],{},"Install app",[28,816,818],{"id":817},"on-android","On Android",[72,820,821,825,828,832,835,839],{},[75,822,824],{"id":823},"open-the-account-menu","Open the account menu",[11,826,827],{},"Tap your initials in the top bar.",[75,829,831],{"id":830},"choose-install-app","Choose Install app",[11,833,834],{},"Chrome asks you to confirm.",[75,836,838],{"id":837},"tap-install","Tap Install",[11,840,841],{},"The Owneli icon appears on your home screen and in your app drawer.",[11,843,844,845,847,848,851,852,659,854,857],{},"If ",[15,846,814],{}," isn't in the menu, open Chrome's ",[15,849,850],{},"⋮"," menu and choose ",[15,853,814],{},[15,855,856],{},"Add to Home screen"," there.",[859,860,861],"tip",{},[11,862,863,864,866,867,869,870,142],{},"On Android you can instead install ",[15,865,17],{}," from Google Play. It signs in the same way, and its notifications carry buttons such as ",[15,868,21],{},". See ",[138,871,5],{"href":216},[28,873,875],{"id":874},"on-a-computer","On a computer",[11,877,878,879,881],{},"In Chrome or Edge, select ",[15,880,814],{}," in the account menu, or the install icon at the right of the address bar. Owneli then runs in its own window, which suits a front-desk computer.",[28,883,678],{"id":677},[11,885,886],{},"Open Owneli from its icon. It fills the screen with no browser address bar, and you're still signed in.",[28,888,890],{"id":889},"updates","Updates",[11,892,893,894,897,898,901],{},"You never update Owneli by hand. When a new version is ready, Owneli shows ",[15,895,896],{},"A new version of Owneli is ready"," with a ",[15,899,900],{},"Reload"," button. Select it, or just close and reopen the app.",[28,903,693],{"id":692},[75,905,907],{"id":906},"i-dont-see-install-app","I don't see Install app",[11,909,910],{},"It's already installed on this device, or your browser can't install apps. On an iPhone, use Safari: other browsers there can't add Owneli to the home screen.",[75,912,914],{"id":913},"owneli-doesnt-work-without-a-connection","Owneli doesn't work without a connection",[11,916,917],{},"That's expected. Appointments, clients and sales are live, so you need a connection to see or change them. Nothing you do offline is saved for later, so wait for the connection to come back before you try again.",[75,919,921],{"id":920},"im-not-getting-notifications","I'm not getting notifications",[11,923,924,925,927],{},"Open the account menu and check ",[15,926,65],{}," is on, then allow notifications when your phone asks.",{"title":182,"searchDepth":183,"depth":183,"links":929},[930,931,936,941,942,943,944],{"id":30,"depth":183,"text":31},{"id":784,"depth":183,"text":785,"children":932},[933,934,935],{"id":790,"depth":189,"text":791},{"id":797,"depth":189,"text":798},{"id":804,"depth":189,"text":805},{"id":817,"depth":183,"text":818,"children":937},[938,939,940],{"id":823,"depth":189,"text":824},{"id":830,"depth":189,"text":831},{"id":837,"depth":189,"text":838},{"id":874,"depth":183,"text":875},{"id":677,"depth":183,"text":678},{"id":889,"depth":183,"text":890},{"id":692,"depth":183,"text":693,"children":945},[946,947,948],{"id":906,"depth":189,"text":907},{"id":913,"depth":189,"text":914},{"id":920,"depth":189,"text":921},"Add Owneli to your phone's home screen or your computer, so it opens full screen with its own icon and keeps itself up to date.","i-lucide-smartphone",[952,953,954,955,956,957],"install app on phone","add to home screen","owneli mobile app","pwa install","does it work offline","install on iphone android",{},60,[961,962],"\u002Fhelp\u002Fgetting-started\u002Fyour-day-in-owneli","\u002Fhelp\u002Fgetting-started\u002Fwelcome",{"title":763,"description":949},"help\u002Fgetting-started\u002Finstall-owneli-on-your-phone","P-B7ZytXaOvjwMGf5J1ZHUDMcLwS4b88Zd7GlRgVq-c",[],[968,969,971,973,975,977,979],{"path":216,"translationReviewed":202},{"path":970,"translationReviewed":214},"\u002Fhelp\u002Fel\u002Fclients\u002Freply-from-a-notification",{"path":972,"translationReviewed":214},"\u002Fhelp\u002Fes\u002Fclients\u002Freply-from-a-notification",{"path":974,"translationReviewed":214},"\u002Fhelp\u002Ffr\u002Fclients\u002Freply-from-a-notification",{"path":976,"translationReviewed":214},"\u002Fhelp\u002Fpt-br\u002Fclients\u002Freply-from-a-notification",{"path":978,"translationReviewed":214},"\u002Fhelp\u002Fpt-pt\u002Fclients\u002Freply-from-a-notification",{"path":980,"translationReviewed":214},"\u002Fhelp\u002Fsq\u002Fclients\u002Freply-from-a-notification",1794073885372]