[{"data":1,"prerenderedAt":329},["ShallowReactive",2],{"help:\u002Fhelp\u002Fclients\u002Fsystem-emails":3,"help-all-categories":207,"help-cat-articles:\u002Fhelp\u002Fclients\u002Fsystem-emails":327,"help-related:\u002Fhelp\u002Fclients\u002Fsystem-emails":328},{"id":4,"title":5,"audience":6,"body":7,"category":186,"description":187,"draft":188,"extension":189,"icon":190,"keywords":191,"meta":198,"navigation":199,"order":200,"path":201,"related":202,"seo":203,"stem":204,"updatedAt":205,"__hash__":206},"help\u002Fhelp\u002Fclients\u002Fsystem-emails.md","System emails","clinic",{"type":8,"value":9,"toc":167},"minimark",[10,14,19,27,31,63,66,70,108,111,115,121,127,131,135,148,152,160,164],[11,12,13],"p",{},"System emails are the messages Owneli sends automatically — booking confirmations, reminders, receipts, lifecycle messages. You don't write them from scratch: each has a designed layout with editable text slots, so you can change the wording without breaking the parts that must be correct.",[15,16,18],"h2",{"id":17},"where-do-i-find-the-automatic-emails","Where do I find the automatic emails?",[11,20,21,22,26],{},"Open ",[23,24,25],"strong",{},"Clients → Emails"," and switch to the system templates. They're grouped by what triggers them — the appointment family, the sales family (receipts and payment messages), and the lifecycle family — with each card showing what the email is for, what sends it, and whether you've customised it.",[15,28,30],{"id":29},"how-do-i-customise-one","How do I customise one?",[32,33,34,39,42,46,49,53,56,60],"steps",{},[35,36,38],"h3",{"id":37},"open-the-template","Open the template",[11,40,41],{},"Click its card. You'll see the editable slots on one side and a live preview on the other.",[35,43,45],{"id":44},"edit-the-text-slots","Edit the text slots",[11,47,48],{},"Each slot is a labelled piece of the message — a greeting, a closing line, a policy note. Required slots can't be emptied.",[35,50,52],{"id":51},"use-data-tokens","Use data tokens",[11,54,55],{},"Chips like the client's name or the appointment time drop into your text and are filled per-send with real values from the booking.",[35,57,59],{"id":58},"save","Save",[11,61,62],{},"From now on, that email goes out with your wording. The card is marked as customised.",[11,64,65],{},"Editing requires the email-templates management permission.",[15,67,69],{"id":68},"what-you-can-and-cant-change","What you can and can't change",[71,72,73,84],"table",{},[74,75,76],"thead",{},[77,78,79,82],"tr",{},[80,81],"th",{},[80,83],{},[85,86,87,98],"tbody",{},[77,88,89,95],{},[90,91,92],"td",{},[23,93,94],{},"You control",[90,96,97],{},"The wording of each text slot, plus where personal details drop in via tokens",[77,99,100,105],{},[90,101,102],{},[23,103,104],{},"Owneli controls",[90,106,107],{},"The layout, the booking\u002Fsale facts, the links and buttons, when it sends",[11,109,110],{},"That split is the point: your voice, without the risk of a reminder that forgets to say when the appointment is.",[15,112,114],{"id":113},"reverting","Reverting",[11,116,117,120],{},[23,118,119],{},"Reset"," returns a customised template to the stock wording — useful when an experiment didn't land.",[122,123,124],"warning",{},[11,125,126],{},"The account-security email family (login and password messages) is owner-only. Everyone else can preview those templates but not edit them — a tampered password email is a phishing vector, so the surface is deliberately small.",[15,128,130],{"id":129},"common-questions","Common questions",[35,132,134],{"id":133},"whats-the-difference-between-system-emails-and-my-email-templates","What's the difference between system emails and my email templates?",[11,136,137,138,143,144,147],{},"System emails send themselves when something happens; ",[139,140,142],"a",{"href":141},"\u002Fhelp\u002Fclients\u002Femails-and-care-guides","your own templates"," are ones you compose and send deliberately. Both live under ",[23,145,146],{},"Emails",".",[35,149,151],{"id":150},"can-i-turn-a-system-email-off","Can I turn a system email off?",[11,153,154,155,159],{},"Sending is governed by the triggering feature (and, for some, an ",[139,156,158],{"href":157},"\u002Fhelp\u002Fgrowth\u002Fautomations","automation","), not by the template. The template page links to the controlling automation where one exists.",[35,161,163],{"id":162},"do-my-changes-apply-to-emails-already-sent","Do my changes apply to emails already sent?",[11,165,166],{},"No — a template change affects sends from that moment on.",{"title":168,"searchDepth":169,"depth":169,"links":170},"",2,[171,172,179,180,181],{"id":17,"depth":169,"text":18},{"id":29,"depth":169,"text":30,"children":173},[174,176,177,178],{"id":37,"depth":175,"text":38},3,{"id":44,"depth":175,"text":45},{"id":51,"depth":175,"text":52},{"id":58,"depth":175,"text":59},{"id":68,"depth":169,"text":69},{"id":113,"depth":169,"text":114},{"id":129,"depth":169,"text":130,"children":182},[183,184,185],{"id":133,"depth":175,"text":134},{"id":150,"depth":175,"text":151},{"id":162,"depth":175,"text":163},"clients","See every automatic email Owneli sends — confirmations, receipts, reminders — and customise their wording without breaking them.",false,"md","i-lucide-mail-open",[192,193,194,195,196,197],"automatic emails","customise confirmation email","edit appointment reminder text","system email templates","receipt email wording","reset email to default",{},true,35,"\u002Fhelp\u002Fclients\u002Fsystem-emails",null,{"title":5,"description":187},"help\u002Fclients\u002Fsystem-emails","2026-08-14","P5twrLP7G2Q0P4Xl3aD8bSqQDKBOouNtB5eD1G_aP8w",[208,219,228,237,246,256,266,276,286,296,306,317],{"id":209,"title":210,"audience":6,"description":211,"extension":212,"icon":213,"meta":214,"order":215,"slug":216,"stem":217,"__hash__":218},"helpCategories\u002Fhelp\u002Fcategories\u002Fgetting-started.yml","Getting started","Set up your workspace, learn the layout, and run your first day.","yml","i-lucide-compass",{},1,"getting-started","help\u002Fcategories\u002Fgetting-started","lTnfg_2tKvxQ9QanJ9XY3shoBHrJNWNfnxhcYaaKKPI",{"id":220,"title":221,"audience":6,"description":222,"extension":212,"icon":223,"meta":224,"order":169,"slug":225,"stem":226,"__hash__":227},"helpCategories\u002Fhelp\u002Fcategories\u002Fcalendar.yml","Calendar & booking","Book, move, and cancel appointments. Block time, work the waitlist, and read the grid at a glance.","i-lucide-calendar",{},"calendar","help\u002Fcategories\u002Fcalendar","s5UMHzRIeTUFi7mdsOyuSluzJBp79U9WTsTpOtbaW-E",{"id":229,"title":230,"audience":6,"description":231,"extension":212,"icon":232,"meta":233,"order":175,"slug":234,"stem":235,"__hash__":236},"helpCategories\u002Fhelp\u002Fcategories\u002Fcheckout.yml","Checkout & payments","Ring up a sale, take tips, handle deposits and fees, issue refunds, and close the drawer.","i-lucide-credit-card",{},"checkout","help\u002Fcategories\u002Fcheckout","4PQPgJd7Z25g0SvtoqqdMlnzk3DlcJpaZhNAiNiYVW0",{"id":238,"title":239,"audience":6,"description":240,"extension":212,"icon":241,"meta":242,"order":243,"slug":186,"stem":244,"__hash__":245},"helpCategories\u002Fhelp\u002Fcategories\u002Fclients.yml","Clients & forms","Add and find clients, read a client profile, and send forms and consents.","i-lucide-users",{},4,"help\u002Fcategories\u002Fclients","u-tqzEJo2gR_wJ7x7y-EMIF3L4TP9EuBWlamwgwCC0I",{"id":247,"title":248,"audience":6,"description":249,"extension":212,"icon":250,"meta":251,"order":252,"slug":253,"stem":254,"__hash__":255},"helpCategories\u002Fhelp\u002Fcategories\u002Fretail.yml","Memberships, packages & gift cards","The things clients buy once and spend down over time, and how each one behaves at checkout.","i-lucide-gift",{},5,"retail","help\u002Fcategories\u002Fretail","wVVr_rc_P9p2RZWwy0XKsNB9fQ7XtQxxIz4qnixkGkg",{"id":257,"title":258,"audience":6,"description":259,"extension":212,"icon":260,"meta":261,"order":262,"slug":263,"stem":264,"__hash__":265},"helpCategories\u002Fhelp\u002Fcategories\u002Foperations.yml","Operations","The internal side of the business, covering your written playbook, task boards, venue incidents, and the policies everyone signs.","i-lucide-briefcase",{},6,"operations","help\u002Fcategories\u002Foperations","kSPRTYYbOW5LBNuaYXGv0C4IE7BqS2n-OkCSI97f-cM",{"id":267,"title":268,"audience":6,"description":269,"extension":212,"icon":270,"meta":271,"order":272,"slug":273,"stem":274,"__hash__":275},"helpCategories\u002Fhelp\u002Fcategories\u002Fteam.yml","Team & scheduling","Working hours, the weekly roster, clock-in, timesheets, and time off.","i-lucide-id-card",{},7,"team","help\u002Fcategories\u002Fteam","1cMbCRwUmewb4t_DwUJ7jJUjntx-odU8jRDgBredsPs",{"id":277,"title":278,"audience":6,"description":279,"extension":212,"icon":280,"meta":281,"order":282,"slug":283,"stem":284,"__hash__":285},"helpCategories\u002Fhelp\u002Fcategories\u002Fgrowth.yml","Reports & growth","Read the numbers, export them, and find the report you actually need.","i-lucide-trending-up",{},8,"growth","help\u002Fcategories\u002Fgrowth","3XyCU-DkoYi7xSPz0tDRohlYkNBUS0YsLo-insknI8o",{"id":287,"title":288,"audience":6,"description":289,"extension":212,"icon":290,"meta":291,"order":292,"slug":293,"stem":294,"__hash__":295},"helpCategories\u002Fhelp\u002Fcategories\u002Fsettings.yml","Settings & admin","Services and pricing, who can see what, and moving your data in from another system.","i-lucide-settings",{},9,"settings","help\u002Fcategories\u002Fsettings","rdLQHp7tfAu5iySbsypfXu1kOuujDAuLVk6yGidNvtQ",{"id":297,"title":298,"audience":6,"description":299,"extension":212,"icon":300,"meta":301,"order":302,"slug":303,"stem":304,"__hash__":305},"helpCategories\u002Fhelp\u002Fcategories\u002Faccount.yml","Your login and profile","Your own login, password, two-factor security, profile, and language.","i-lucide-user-circle",{},10,"account","help\u002Fcategories\u002Faccount","8JZPH_8Q-lnEEFgysE9gCwyd1pzUe2hfAebATuQ5Pog",{"id":307,"title":308,"audience":309,"description":310,"extension":212,"icon":311,"meta":312,"order":313,"slug":314,"stem":315,"__hash__":316},"helpCategories\u002Fhelp\u002Fcategories\u002Fbook-online.yml","Book online","client","Booking, paying, and managing your visit from your venue's booking page and the private links they send you.","i-lucide-globe",{},20,"book-online","help\u002Fcategories\u002Fbook-online","dUBIoELt-ci1vqbw_VX1VA6PGJV8V-9x4ZmpAk1aXXE",{"id":318,"title":319,"audience":309,"description":320,"extension":212,"icon":321,"meta":322,"order":323,"slug":324,"stem":325,"__hash__":326},"helpCategories\u002Fhelp\u002Fcategories\u002Fportal.yml","Your account and visits","Booking from your account, managing your visits, and using your wallet, memberships and rewards.","i-lucide-user-round",{},21,"portal","help\u002Fcategories\u002Fportal","D8_zQhv9hO2b9PYDADw-ebh1yZUuC0UcBt3DDZbMAH4",[],[],1790218958599]