[{"data":1,"prerenderedAt":353},["ShallowReactive",2],{"help:\u002Fhelp\u002Fclients\u002Fwhy-is-a-field-hidden":3,"help-all-categories":231,"help-cat-articles:\u002Fhelp\u002Fclients\u002Fwhy-is-a-field-hidden":351,"help-related:\u002Fhelp\u002Fclients\u002Fwhy-is-a-field-hidden":352},{"id":4,"title":5,"audience":6,"body":7,"category":210,"description":211,"draft":212,"extension":213,"icon":214,"keywords":215,"meta":222,"navigation":223,"order":224,"path":225,"related":226,"seo":227,"stem":228,"updatedAt":229,"__hash__":230},"help\u002Fhelp\u002Fclients\u002Fwhy-is-a-field-hidden.md","Why is a field hidden from me?","clinic",{"type":8,"value":9,"toc":196},"minimark",[10,14,19,22,93,96,100,106,109,115,119,155,159,170,174,179,182,186,189,193],[11,12,13],"p",{},"A dashed box with a lock icon in place of a field means your role doesn't include permission to see that data. The information may well exist — Owneli shows you a lock precisely so you can't mistake \"hidden from you\" for \"nothing recorded\".",[15,16,18],"h2",{"id":17},"what-does-the-locked-placeholder-mean","What does the locked placeholder mean?",[11,20,21],{},"Client data is split into separately-permissioned slices. A role can see the client list without any of these:",[23,24,25,38],"table",{},[26,27,28],"thead",{},[29,30,31,35],"tr",{},[32,33,34],"th",{},"Slice",[32,36,37],{},"Examples",[39,40,41,53,63,73,83],"tbody",{},[29,42,43,50],{},[44,45,46],"td",{},[47,48,49],"strong",{},"Contact details",[44,51,52],{},"Email, phone, date of birth, address",[29,54,55,60],{},[44,56,57],{},[47,58,59],{},"Clinical fields",[44,61,62],{},"Allergies, internal clinical notes",[29,64,65,70],{},[44,66,67],{},[47,68,69],{},"Financials",[44,71,72],{},"Lifetime spend, sale amounts",[29,74,75,80],{},[44,76,77],{},[47,78,79],{},"Photos",[44,81,82],{},"The before\u002Fafter gallery",[29,84,85,90],{},[44,86,87],{},[47,88,89],{},"PHI form answers",[44,91,92],{},"Submissions marked as containing health information",[11,94,95],{},"Whichever slices your role lacks render as the locked placeholder wherever they'd appear — the profile, search results, lists.",[15,97,99],{"id":98},"hidden-is-never-none","Hidden is never \"none\"",[11,101,102,103],{},"This is the rule that matters clinically: ",[47,104,105],{},"a masked field must never be read as empty.",[11,107,108],{},"\"No allergies recorded\" is a clinical assertion — someone checked and found none. A lock is a different statement: the record may hold allergies you are not permitted to see. Owneli will never show you \"none recorded\" for a field it is hiding from you.",[110,111,112],"warning",{},[11,113,114],{},"Before treating, if the allergy or clinical-notes field is locked for you, ask a colleague with clinical access to check it. Never infer safety from a field you can't see.",[15,116,118],{"id":117},"knock-on-effects-youll-notice","Knock-on effects you'll notice",[120,121,122,135,141],"ul",{},[123,124,125,128,129,134],"li",{},[47,126,127],{},"Search:"," without contact-details access, searching clients by email or phone finds nothing — search by name instead. See ",[130,131,133],"a",{"href":132},"\u002Fhelp\u002Fgetting-started\u002Fsearch-everything","Search everything",".",[123,136,137,140],{},[47,138,139],{},"Directory columns:"," the lifetime-spend column disappears without financial access.",[123,142,143,146,147,150,151,134],{},[47,144,145],{},"Submissions:"," PHI answers appear masked, with an audited ",[47,148,149],{},"Reveal"," if your role can open submissions. See ",[130,152,154],{"href":153},"\u002Fhelp\u002Fclients\u002Freview-a-submitted-form","Review a submitted form",[15,156,158],{"id":157},"getting-access","Getting access",[11,160,161,162,165,166,134],{},"Permissions are capabilities attached to roles, not fixed job titles — an admin can grant exactly the slice your work needs in ",[47,163,164],{},"Settings",", without making you an admin. See ",[130,167,169],{"href":168},"\u002Fhelp\u002Fsettings\u002Froles-and-permissions","Roles and permissions",[15,171,173],{"id":172},"common-questions","Common questions",[175,176,178],"h3",{"id":177},"is-the-field-hidden-or-just-empty","Is the field hidden or just empty?",[11,180,181],{},"If you can see the field's normal empty state (\"Add allergies…\"), it's empty. If you see the dashed lock placeholder, it's hidden — and its real contents are unknown to you.",[175,183,185],{"id":184},"who-decides-what-i-can-see","Who decides what I can see?",[11,187,188],{},"Your role's capability grants, set by an admin or the owner. The same role applies everywhere in the app, so a field hidden on the profile is also hidden in search and lists.",[175,190,192],{"id":191},"does-revealing-masked-form-answers-get-reported","Does revealing masked form answers get reported?",[11,194,195],{},"Yes — each reveal writes an audit-trail entry with your name, the model being accountability rather than a hard block.",{"title":197,"searchDepth":198,"depth":198,"links":199},"",2,[200,201,202,203,204],{"id":17,"depth":198,"text":18},{"id":98,"depth":198,"text":99},{"id":117,"depth":198,"text":118},{"id":157,"depth":198,"text":158},{"id":172,"depth":198,"text":173,"children":205},[206,208,209],{"id":177,"depth":207,"text":178},3,{"id":184,"depth":207,"text":185},{"id":191,"depth":207,"text":192},"clients","What the locked \"hidden by your permissions\" placeholder means on a client record, and why hidden is never the same as empty.",false,"md","i-lucide-lock",[216,217,218,219,220,221],"hidden by your permissions","can't see client email","allergies hidden","masked field","permission to view client details","locked field on client profile",{},true,55,"\u002Fhelp\u002Fclients\u002Fwhy-is-a-field-hidden",null,{"title":5,"description":211},"help\u002Fclients\u002Fwhy-is-a-field-hidden","2026-08-14","YndrvRH8uAB3OlQqeB3hXDi9ZQkY2UsnlPcmo5KEJlw",[232,243,252,261,270,280,290,300,310,320,330,341],{"id":233,"title":234,"audience":6,"description":235,"extension":236,"icon":237,"meta":238,"order":239,"slug":240,"stem":241,"__hash__":242},"helpCategories\u002Fhelp\u002Fcategories\u002Fgetting-started.yml","Getting started","Set up your workspace, learn the layout, and run your first day.","yml","i-lucide-compass",{},1,"getting-started","help\u002Fcategories\u002Fgetting-started","lTnfg_2tKvxQ9QanJ9XY3shoBHrJNWNfnxhcYaaKKPI",{"id":244,"title":245,"audience":6,"description":246,"extension":236,"icon":247,"meta":248,"order":198,"slug":249,"stem":250,"__hash__":251},"helpCategories\u002Fhelp\u002Fcategories\u002Fcalendar.yml","Calendar & booking","Book, move, and cancel appointments. Block time, work the waitlist, and read the grid at a glance.","i-lucide-calendar",{},"calendar","help\u002Fcategories\u002Fcalendar","s5UMHzRIeTUFi7mdsOyuSluzJBp79U9WTsTpOtbaW-E",{"id":253,"title":254,"audience":6,"description":255,"extension":236,"icon":256,"meta":257,"order":207,"slug":258,"stem":259,"__hash__":260},"helpCategories\u002Fhelp\u002Fcategories\u002Fcheckout.yml","Checkout & payments","Ring up a sale, take tips, handle deposits and fees, issue refunds, and close the drawer.","i-lucide-credit-card",{},"checkout","help\u002Fcategories\u002Fcheckout","4PQPgJd7Z25g0SvtoqqdMlnzk3DlcJpaZhNAiNiYVW0",{"id":262,"title":263,"audience":6,"description":264,"extension":236,"icon":265,"meta":266,"order":267,"slug":210,"stem":268,"__hash__":269},"helpCategories\u002Fhelp\u002Fcategories\u002Fclients.yml","Clients & forms","Add and find clients, read a client profile, and send forms and consents.","i-lucide-users",{},4,"help\u002Fcategories\u002Fclients","u-tqzEJo2gR_wJ7x7y-EMIF3L4TP9EuBWlamwgwCC0I",{"id":271,"title":272,"audience":6,"description":273,"extension":236,"icon":274,"meta":275,"order":276,"slug":277,"stem":278,"__hash__":279},"helpCategories\u002Fhelp\u002Fcategories\u002Fretail.yml","Memberships, packages & gift cards","The things clients buy once and spend down over time, and how each one behaves at checkout.","i-lucide-gift",{},5,"retail","help\u002Fcategories\u002Fretail","wVVr_rc_P9p2RZWwy0XKsNB9fQ7XtQxxIz4qnixkGkg",{"id":281,"title":282,"audience":6,"description":283,"extension":236,"icon":284,"meta":285,"order":286,"slug":287,"stem":288,"__hash__":289},"helpCategories\u002Fhelp\u002Fcategories\u002Foperations.yml","Operations","The internal side of the business, covering your written playbook, task boards, venue incidents, and the policies everyone signs.","i-lucide-briefcase",{},6,"operations","help\u002Fcategories\u002Foperations","kSPRTYYbOW5LBNuaYXGv0C4IE7BqS2n-OkCSI97f-cM",{"id":291,"title":292,"audience":6,"description":293,"extension":236,"icon":294,"meta":295,"order":296,"slug":297,"stem":298,"__hash__":299},"helpCategories\u002Fhelp\u002Fcategories\u002Fteam.yml","Team & scheduling","Working hours, the weekly roster, clock-in, timesheets, and time off.","i-lucide-id-card",{},7,"team","help\u002Fcategories\u002Fteam","1cMbCRwUmewb4t_DwUJ7jJUjntx-odU8jRDgBredsPs",{"id":301,"title":302,"audience":6,"description":303,"extension":236,"icon":304,"meta":305,"order":306,"slug":307,"stem":308,"__hash__":309},"helpCategories\u002Fhelp\u002Fcategories\u002Fgrowth.yml","Reports & growth","Read the numbers, export them, and find the report you actually need.","i-lucide-trending-up",{},8,"growth","help\u002Fcategories\u002Fgrowth","3XyCU-DkoYi7xSPz0tDRohlYkNBUS0YsLo-insknI8o",{"id":311,"title":312,"audience":6,"description":313,"extension":236,"icon":314,"meta":315,"order":316,"slug":317,"stem":318,"__hash__":319},"helpCategories\u002Fhelp\u002Fcategories\u002Fsettings.yml","Settings & admin","Services and pricing, who can see what, and moving your data in from another system.","i-lucide-settings",{},9,"settings","help\u002Fcategories\u002Fsettings","rdLQHp7tfAu5iySbsypfXu1kOuujDAuLVk6yGidNvtQ",{"id":321,"title":322,"audience":6,"description":323,"extension":236,"icon":324,"meta":325,"order":326,"slug":327,"stem":328,"__hash__":329},"helpCategories\u002Fhelp\u002Fcategories\u002Faccount.yml","Your login and profile","Your own login, password, two-factor security, profile, and language.","i-lucide-user-circle",{},10,"account","help\u002Fcategories\u002Faccount","8JZPH_8Q-lnEEFgysE9gCwyd1pzUe2hfAebATuQ5Pog",{"id":331,"title":332,"audience":333,"description":334,"extension":236,"icon":335,"meta":336,"order":337,"slug":338,"stem":339,"__hash__":340},"helpCategories\u002Fhelp\u002Fcategories\u002Fbook-online.yml","Book online","client","Booking, paying, and managing your visit from your venue's booking page and the private links they send you.","i-lucide-globe",{},20,"book-online","help\u002Fcategories\u002Fbook-online","dUBIoELt-ci1vqbw_VX1VA6PGJV8V-9x4ZmpAk1aXXE",{"id":342,"title":343,"audience":333,"description":344,"extension":236,"icon":345,"meta":346,"order":347,"slug":348,"stem":349,"__hash__":350},"helpCategories\u002Fhelp\u002Fcategories\u002Fportal.yml","Your account and visits","Booking from your account, managing your visits, and using your wallet, memberships and rewards.","i-lucide-user-round",{},21,"portal","help\u002Fcategories\u002Fportal","D8_zQhv9hO2b9PYDADw-ebh1yZUuC0UcBt3DDZbMAH4",[],[],1790218958668]