[{"data":1,"prerenderedAt":859},["ShallowReactive",2],{"help:\u002Fhelp\u002Fes\u002Fsettings\u002Fconfigure-loyalty":3,"help-all-categories:es":427,"help-cat-articles:\u002Fhelp\u002Fes\u002Fsettings\u002Fconfigure-loyalty":557,"help-related:\u002Fhelp\u002Fes\u002Fsettings\u002Fconfigure-loyalty":558,"help-live-topics:\u002Fhelp\u002Fes\u002Fsettings\u002Fconfigure-loyalty":845,"help-counterparts:\u002Fhelp\u002Fsettings\u002Fconfigure-loyalty":846},{"id":4,"title":5,"audience":6,"body":7,"category":403,"description":404,"draft":405,"extension":406,"icon":407,"keywords":408,"locale":415,"meta":416,"navigation":418,"order":419,"path":420,"related":421,"seo":422,"sourceHash":423,"stem":424,"translationReviewed":418,"updatedAt":425,"__hash__":426},"help\u002Fhelp\u002Fes\u002Fsettings\u002Fconfigure-loyalty.md","Configura puntos de lealtad, niveles y referidos","clinic",{"type":8,"value":9,"toc":381},"minimark",[10,25,30,46,50,146,153,157,194,198,237,241,251,308,319,325,329,345,349,353,359,363,369,373],[11,12,13,14,18,19,24],"p",{},"La lealtad recompensa a los clientes que regresan: ganan puntos cuando cobran un pago, los gastan en recompensas, suben de nivel para ganar más rápido y reciben agradecimientos por referir a amigos. Lo configuras en ",[15,16,17],"strong",{},"Crecimiento → Lealtad",". Para saber cómo funciona en el punto de venta, consulta ",[20,21,23],"a",{"href":22},"\u002Fhelp\u002Fgrowth\u002Floyalty-and-referrals","Lealtad y referidos",".",[26,27,29],"h2",{"id":28},"before-you-start","Antes de empezar",[31,32,33,40],"ul",{},[34,35,36,39],"li",{},[15,37,38],{},"Quién puede hacerlo:"," administradores y propietarios.",[34,41,42,45],{},[15,43,44],{},"Está incluido."," No hay nada que comprar. Lo activas y lo configuras.",[26,47,49],{"id":48},"turn-it-on-and-set-points","Actívalo y configura los puntos",[51,52,53,58,67,71,90,94,115,119,132,136],"steps",{},[54,55,57],"h3",{"id":56},"open-loyalty","Abrir Lealtad",[11,59,60,61,63,64,24],{},"Ve a ",[15,62,17],{},". Si está desactivado, selecciona ",[15,65,66],{},"Activar Lealtad y recomendaciones",[54,68,70],{"id":69},"set-how-points-are-earned","Establece cómo se ganan los puntos",[11,72,73,74,77,78,81,82,85,86,89],{},"En la pestaña ",[15,75,76],{},"Puntos",", en ",[15,79,80],{},"Ganar puntos",", establece los ",[15,83,84],{},"Puntos por cada $1 gastado"," y elige sobre qué ",[15,87,88],{},"Calcular los puntos sobre",": antes o después de impuestos.",[54,91,93],{"id":92},"set-what-points-are-worth","Establece el valor de los puntos",[11,95,96,97,81,100,103,104,107,108,111,112,24],{},"En ",[15,98,99],{},"Canjear puntos",[15,101,102],{},"Puntos para canjear por $1"," (por ejemplo, 100 puntos = $1 de descuento), los ",[15,105,106],{},"Mínimo de puntos para canjear",", el ",[15,109,110],{},"Canje máximo (% de la venta)"," y ",[15,113,114],{},"Canjear en múltiplos de",[54,116,118],{"id":117},"set-expiry-and-refunds","Establece el vencimiento y los reembolsos",[11,120,96,121,124,125,128,129,24],{},[15,122,123],{},"Vencimiento y reembolsos",", establece ",[15,126,127],{},"Los puntos vencen después de"," (0 significa nunca) y decide si ",[15,130,131],{},"Retirar los puntos ganados al reembolsar",[54,133,135],{"id":134},"save","Guardar",[11,137,138,139,142,143,24],{},"Verifica el ",[15,140,141],{},"Ejemplo de puntos",", luego selecciona ",[15,144,145],{},"Guardar cambios",[147,148],"help-shot",{"alt":149,"height":150,"src":151,"width":152},"Lealtad y Referidos activados: mosaicos para la tasa de acumulación base, recompensas activas, niveles y referidos, las pestañas Puntos, Niveles, Recompensas y Referidos, y Ganar puntos con Puntos por cada $1 gastado y Calcular los puntos sobre, junto a una vista previa de lo que se ganan $100.",800,"\u002Fhelp\u002Fsettings\u002Fconfigure-loyalty\u002Fpoints.webp",1212,[26,154,156],{"id":155},"add-rewards","Agregar recompensas",[11,158,73,159,162,163,166,167,170,171,174,175,178,179,111,182,185,186,189,190,193],{},[15,160,161],{},"Recompensas",", selecciona ",[15,164,165],{},"New reward",". Ingresa el nombre en ",[15,168,169],{},"Reward name",", elige el tipo en ",[15,172,173],{},"Reward type"," y el valor en ",[15,176,177],{},"Value",", y establece en ",[15,180,181],{},"Minimum points",[15,183,184],{},"Maximum points"," los puntos que un cliente puede gastar en ella. ",[15,187,188],{},"Expires after"," establece cuánto dura una recompensa reclamada. Deja ",[15,191,192],{},"Active"," activado para que los clientes puedan usarla ahora.",[26,195,197],{"id":196},"add-tiers","Agregar niveles",[11,199,73,200,162,203,166,206,209,210,213,214,217,218,221,222,111,225,228,229,232,233,236],{},[15,201,202],{},"Niveles",[15,204,205],{},"New tier",[15,207,208],{},"Tier name",", el color en ",[15,211,212],{},"Colour",", el rango en ",[15,215,216],{},"Rank"," (0 es el nivel inicial) y el multiplicador en ",[15,219,220],{},"Earn multiplier",", como 1.5 para la mitad de puntos más. Establece el gasto necesario en ",[15,223,224],{},"Spend to reach",[15,226,227],{},"Spend to keep",", el periodo de calificación en ",[15,230,231],{},"Qualifying window"," y el periodo de gracia en ",[15,234,235],{},"Grace before downgrade",". Los clientes suben y bajan por sí mismos a medida que gastan.",[26,238,240],{"id":239},"set-up-referrals","Configurar referidos",[11,242,73,243,246,247,250],{},[15,244,245],{},"Recomendaciones",", activa ",[15,248,249],{},"Refer-a-friend program",", luego configura:",[31,252,253,262,287],{},[34,254,255,258,259,24],{},[15,256,257],{},"Referral rewards",": lo que obtiene el cliente que refiere, y la recompensa del amigo en ",[15,260,261],{},"Welcome reward",[34,263,264,267,268,271,272,275,276,279,280,283,284,24],{},[15,265,266],{},"Reward timing",": el gasto mínimo de la primera visita del amigo en ",[15,269,270],{},"Minimum qualifying spend",", el vencimiento en ",[15,273,274],{},"Referral expiry",", el plazo de recuperación en ",[15,277,278],{},"Clawback window"," (un reembolso dentro de él retira las recompensas), el vencimiento del crédito en ",[15,281,282],{},"Reward credit expiry"," y cuándo se emite la recompensa del amigo en ",[15,285,286],{},"When the friend's reward is issued",[34,288,289,292,293,296,297,300,301,304,305,24],{},[15,290,291],{},"Eligibility & limits",": el máximo de recompensas en ",[15,294,295],{},"Max rewards per referrer"," durante el plazo de ",[15,298,299],{},"Cap window",", el número de referidos que activa una revisión en ",[15,302,303],{},"Hold for review after"," y la opción ",[15,306,307],{},"Only reward brand-new clients",[11,309,310,311,314,315,318],{},"Selecciona ",[15,312,313],{},"Save changes",". Cada cliente obtiene un enlace personal; ",[15,316,317],{},"Share link preview"," muestra lo que verán los amigos.",[320,321,322],"warning",{},[11,323,324],{},"Cambiar los valores de los puntos se aplica a partir de ahora. No cambia los puntos que los clientes ya tienen, pero hacer que los puntos valgan menos es una decisión de confianza. Informa a los clientes antes de hacerlo.",[26,326,328],{"id":327},"check-it-worked","Verifica que funcionó",[11,330,331,332,335,336,335,339,111,342,344],{},"Los mosaicos en la parte superior muestran tu ",[15,333,334],{},"Tasa base de acumulación",", ",[15,337,338],{},"Recompensas activas",[15,340,341],{},"Niveles de membresía",[15,343,245],{},". Cobra un pago a un cliente: sus puntos aumentan en su perfil y ven el saldo en su cuenta.",[26,346,348],{"id":347},"if-something-goes-wrong","Si algo sale mal",[54,350,352],{"id":351},"a-client-didnt-get-points","Un cliente no recibió puntos",[11,354,355,356,358],{},"Verifica que la lealtad esté activada y si la venta fue reembolsada con la opción ",[15,357,131],{}," activada.",[54,360,362],{"id":361},"can-points-pay-for-a-whole-sale","¿Pueden los puntos pagar una venta completa?",[11,364,365,366,368],{},"Solo hasta el ",[15,367,110],{}," que estableciste. Déjalo en 0 para no tener límite.",[54,370,372],{"id":371},"a-referral-is-waiting","Un referido está esperando",[11,374,375,376,378,379,24],{},"Los referidos que superan el límite de ",[15,377,303],{}," esperan tu aprobación en la pestaña ",[15,380,245],{},{"title":382,"searchDepth":383,"depth":383,"links":384},"",2,[385,386,394,395,396,397,398],{"id":28,"depth":383,"text":29},{"id":48,"depth":383,"text":49,"children":387},[388,390,391,392,393],{"id":56,"depth":389,"text":57},3,{"id":69,"depth":389,"text":70},{"id":92,"depth":389,"text":93},{"id":117,"depth":389,"text":118},{"id":134,"depth":389,"text":135},{"id":155,"depth":383,"text":156},{"id":196,"depth":383,"text":197},{"id":239,"depth":383,"text":240},{"id":327,"depth":383,"text":328},{"id":347,"depth":383,"text":348,"children":399},[400,401,402],{"id":351,"depth":389,"text":352},{"id":361,"depth":389,"text":362},{"id":371,"depth":389,"text":372},"settings","Activa la lealtad, establece cómo se ganan los puntos y su valor, agrega recompensas y niveles, y configura las recompensas por referir a un amigo.",false,"md","i-lucide-gem",[409,410,411,412,413,414],"configuración del programa de lealtad","puntos por dólar","niveles de recompensa","programa de referir a un amigo","vencimiento de puntos","configuración de canje de puntos","es",{"translationReviewMethod":417},"source-comparison-and-editorial-checks",true,140,"\u002Fhelp\u002Fes\u002Fsettings\u002Fconfigure-loyalty",[22],{"title":5,"description":404},"756b00723fb7ecf1a758ccd5f7caf2d84f791d32e867568ce38a56fb214afab1","help\u002Fes\u002Fsettings\u002Fconfigure-loyalty","2026-10-11","dWNHAR3E86Bw-EUhbBxm-LC5ZA8_gYzzbPrYG95176Q",[428,439,448,457,467,477,487,497,507,516,526,536,547],{"id":429,"title":430,"audience":6,"description":431,"extension":432,"icon":433,"locale":415,"meta":434,"order":435,"slug":436,"stem":437,"__hash__":438},"helpCategories\u002Fhelp\u002Fes\u002Fcategories\u002Fgetting-started.yml","Primeros pasos","Configura tu espacio de trabajo, conoce la organización de la aplicación y empieza tu primer día.","yml","i-lucide-compass",{},1,"getting-started","help\u002Fes\u002Fcategories\u002Fgetting-started","MRWcMkfvKKUYn8w3O6BiJfa4RKF-lmwOBb5ArHLPUsY",{"id":440,"title":441,"audience":6,"description":442,"extension":432,"icon":443,"locale":415,"meta":444,"order":383,"slug":445,"stem":446,"__hash__":447},"helpCategories\u002Fhelp\u002Fes\u002Fcategories\u002Fcalendar.yml","Calendario y reservas","Reserva, cambia y cancela citas. Bloquea horarios, gestiona la lista de espera y consulta el calendario de un vistazo.","i-lucide-calendar",{},"calendar","help\u002Fes\u002Fcategories\u002Fcalendar","6pO1rhzIEr5zs8p67jQUwpWyREyPHwuaKih2QII8HyE",{"id":449,"title":450,"audience":6,"description":451,"extension":432,"icon":452,"locale":415,"meta":453,"order":389,"slug":454,"stem":455,"__hash__":456},"helpCategories\u002Fhelp\u002Fes\u002Fcategories\u002Fcheckout.yml","Caja y pagos","Registra ventas, acepta propinas, gestiona depósitos y cargos, emite reembolsos y cierra la caja.","i-lucide-credit-card",{},"checkout","help\u002Fes\u002Fcategories\u002Fcheckout","_Z78ZFbpkamYJqWbi-fQQaOT-SxgWJDf4jsq91bxgMI",{"id":458,"title":459,"audience":6,"description":460,"extension":432,"icon":461,"locale":415,"meta":462,"order":463,"slug":464,"stem":465,"__hash__":466},"helpCategories\u002Fhelp\u002Fes\u002Fcategories\u002Fclients.yml","Clientes y formularios","Agrega y busca clientes, consulta sus fichas y envía formularios y consentimientos.","i-lucide-users",{},4,"clients","help\u002Fes\u002Fcategories\u002Fclients","MhTuqODXACFXXgCH_2zAB86Qa4mKAtk5vIXW1w9MVnE",{"id":468,"title":469,"audience":6,"description":470,"extension":432,"icon":471,"locale":415,"meta":472,"order":473,"slug":474,"stem":475,"__hash__":476},"helpCategories\u002Fhelp\u002Fes\u002Fcategories\u002Fretail.yml","Membresías, tarjetas de regalo y existencias","Membresías, paquetes y tarjetas de regalo que los clientes van usando, además de descuentos, productos y existencias.","i-lucide-gift",{},5,"retail","help\u002Fes\u002Fcategories\u002Fretail","uanWvZJDVBjgvdZ85AdPvhJbX0oB_Ce6JJVMcgdOwl4",{"id":478,"title":479,"audience":6,"description":480,"extension":432,"icon":481,"locale":415,"meta":482,"order":483,"slug":484,"stem":485,"__hash__":486},"helpCategories\u002Fhelp\u002Fes\u002Fcategories\u002Foperations.yml","Operaciones","El lado interno del negocio: tu manual escrito, los tableros del Planificador, los incidentes de la ubicación y las políticas que todos firman.","i-lucide-briefcase",{},6,"operations","help\u002Fes\u002Fcategories\u002Foperations","JmYLe9e1Uy93d1FKF5WChYqUwRqt-28ZAmvm--8AtXM",{"id":488,"title":489,"audience":6,"description":490,"extension":432,"icon":491,"locale":415,"meta":492,"order":493,"slug":494,"stem":495,"__hash__":496},"helpCategories\u002Fhelp\u002Fes\u002Fcategories\u002Fteam.yml","Equipo y planificación","Invita a tu equipo, configura horarios y turnos, y gestiona hojas de horas, ausencias, comisiones y nóminas.","i-lucide-id-card",{},7,"team","help\u002Fes\u002Fcategories\u002Fteam","-Vk1NdHu1Jp95t5lCp13BjS2f8ihwP7OUJ4xXEy8cCo",{"id":498,"title":499,"audience":6,"description":500,"extension":432,"icon":501,"locale":415,"meta":502,"order":503,"slug":504,"stem":505,"__hash__":506},"helpCategories\u002Fhelp\u002Fes\u002Fcategories\u002Fgrowth.yml","Informes y crecimiento","Consulta y exporta tus informes, y crece con campañas, automatizaciones, reseñas, lealtad y Oryx.","i-lucide-trending-up",{},8,"growth","help\u002Fes\u002Fcategories\u002Fgrowth","k7ta3nC7U2ldML4FpCc3yD7jXjvwQNiDZ7IkGHgmFj4",{"id":508,"title":509,"audience":6,"description":510,"extension":432,"icon":511,"locale":415,"meta":512,"order":513,"slug":403,"stem":514,"__hash__":515},"helpCategories\u002Fhelp\u002Fes\u002Fcategories\u002Fsettings.yml","Configuración y administración","Servicios y precios, permisos de acceso e importación de datos desde otro sistema.","i-lucide-settings",{},9,"help\u002Fes\u002Fcategories\u002Fsettings","3ljda5uhXHM1guQ9RkRysAZFn3ZL_bov5-i8YEGxxCo",{"id":517,"title":518,"audience":6,"description":519,"extension":432,"icon":520,"locale":415,"meta":521,"order":522,"slug":523,"stem":524,"__hash__":525},"helpCategories\u002Fhelp\u002Fes\u002Fcategories\u002Faccount.yml","Tu acceso y perfil","Tu inicio de sesión, contraseña, verificación en dos pasos, perfil e idioma.","i-lucide-user-circle",{},10,"account","help\u002Fes\u002Fcategories\u002Faccount","Gm4bqxcfOkZPwDBvknEO5-Bs2GS40aT0AVPBQjRxTD4",{"id":527,"title":528,"audience":6,"description":529,"extension":432,"icon":530,"locale":415,"meta":531,"order":532,"slug":533,"stem":534,"__hash__":535},"helpCategories\u002Fhelp\u002Fes\u002Fcategories\u002Fclasses.yml","Clases","Configura tipos de clase y un horario semanal, gestiona la lista y las llegadas, y modifica o cancela clases.","i-lucide-users-round",{},11,"classes","help\u002Fes\u002Fcategories\u002Fclasses","STwdvc9Z4tOUzyh9ouJCJiZv_6OvPkfV5MtAujzIGJs",{"id":537,"title":538,"audience":539,"description":540,"extension":432,"icon":541,"locale":415,"meta":542,"order":543,"slug":544,"stem":545,"__hash__":546},"helpCategories\u002Fhelp\u002Fes\u002Fcategories\u002Fbook-online.yml","Reservar en línea","client","Reservar, pagar y gestionar tu visita desde la página de reservas del negocio y los enlaces privados que te envía.","i-lucide-globe",{},20,"book-online","help\u002Fes\u002Fcategories\u002Fbook-online","soFupZh1LL7KtKkiTnbPYEvGxQCYaXmf0zsFwnXwxUs",{"id":548,"title":549,"audience":539,"description":550,"extension":432,"icon":551,"locale":415,"meta":552,"order":553,"slug":554,"stem":555,"__hash__":556},"helpCategories\u002Fhelp\u002Fes\u002Fcategories\u002Fportal.yml","Tu cuenta y tus visitas","Reserva desde tu cuenta, gestiona tus visitas y utiliza tu monedero, membresías y recompensas.","i-lucide-user-round",{},21,"portal","help\u002Fes\u002Fcategories\u002Fportal","qyjDmZTILRcPrN3ugEIJ-sBioPAvw1NfuNGavMIQP1Q",[],[559],{"id":560,"title":23,"audience":6,"body":561,"category":504,"description":827,"draft":405,"extension":406,"icon":407,"keywords":828,"locale":415,"meta":834,"navigation":418,"order":835,"path":836,"related":837,"seo":840,"sourceHash":841,"stem":842,"translationReviewed":418,"updatedAt":843,"__hash__":844},"help\u002Fhelp\u002Fes\u002Fgrowth\u002Floyalty-and-referrals.md",{"type":8,"value":562,"toc":810},[563,570,572,585,589,632,635,639,667,701,705,719,723,730,756,758,769,771,775,778,782,789,793],[11,564,565,566,24],{},"Una vez configurada la lealtad, los clientes ganan puntos automáticamente cuando pagan. Este artículo cubre el día a día: usar puntos al cobrar, verificar y corregir el saldo de un cliente, aprobar referidos y ver cómo va. Para configurar la lealtad, consulta ",[20,567,569],{"href":568},"\u002Fhelp\u002Fsettings\u002Fconfigure-loyalty","Configurar puntos de lealtad, niveles y referidos",[26,571,29],{"id":28},[31,573,574,579],{},[34,575,576,578],{},[15,577,38],{}," cualquiera que cobre pagos puede aplicar y ajustar puntos. La aprobación de referidos es para administradores y propietarios.",[34,580,581,584],{},[15,582,583],{},"El cliente debe estar en la venta."," Los puntos pertenecen a un cliente, así que asócialo antes de cobrar el pago.",[26,586,588],{"id":587},"use-points-at-checkout","Usar puntos al cobrar",[51,590,591,595,602,606,625,629],{},[54,592,594],{"id":593},"attach-the-client","Asocia al cliente",[11,596,597,598,601],{},"Al cobrar, agrega al cliente a la venta. Sus puntos se muestran en ",[15,599,600],{},"Puede pagar con",", en la columna derecha.",[54,603,605],{"id":604},"apply-the-points","Aplica los puntos",[11,607,608,609,612,613,616,617,620,621,624],{},"En el paso de pago, la fila de puntos dice, por ejemplo, ",[15,610,611],{},"$5.00 de descuento con 500 puntos",", con ",[15,614,615],{},"Puntos de lealtad: 1,200 disponibles"," debajo. Selecciona ",[15,618,619],{},"Aplicar",". Verás ",[15,622,623],{},"Puntos aplicados",", y el monto baja a lo que falta pagar.",[54,626,628],{"id":627},"take-payment","Cobra el pago",[11,630,631],{},"Cobra el resto como de costumbre. El recibo muestra los puntos utilizados.",[11,633,634],{},"La cantidad de puntos que se pueden usar y en qué pasos, sigue tu configuración, como el máximo que se puede pagar de una venta con puntos.",[26,636,638],{"id":637},"check-or-correct-a-clients-points","Verificar o corregir los puntos de un cliente",[11,640,641,642,645,646,649,650,653,654,335,657,335,660,335,663,666],{},"Abre la ficha del cliente y su sección ",[15,643,644],{},"Lealtad",". Muestra su ",[15,647,648],{},"Saldo disponible",", nivel, ",[15,651,652],{},"Actividad reciente"," (",[15,655,656],{},"Ganados",[15,658,659],{},"Canjeados",[15,661,662],{},"Ajustados",[15,664,665],{},"Vencidos",") y las personas que ha referido.",[11,668,669,670,673,674,677,678,681,682,685,686,689,690,677,693,696,697,700],{},"Para corregir un saldo, selecciona ",[15,671,672],{},"Ajustar puntos",", elige ",[15,675,676],{},"Sumar"," o ",[15,679,680],{},"Restar",", ingresa la ",[15,683,684],{},"Cantidad"," y un ",[15,687,688],{},"Motivo",", como ",[15,691,692],{},"Gesto de cortesía",[15,694,695],{},"Corrección",", y selecciona ",[15,698,699],{},"Aplicar ajuste",". Cada cambio se registra en el registro de auditoría.",[26,702,704],{"id":703},"approve-referrals","Aprobar referidos",[11,706,707,708,710,711,713,714,716,717,24],{},"Si configuraste ",[15,709,303],{},", un grupo de referidos de un cliente te estará esperando. Ve a ",[15,712,17],{},", abre ",[15,715,245],{}," y acepta o rechaza cada uno. Las recompensas por un referido se retiran si la primera visita del amigo se reembolsa dentro del plazo de ",[15,718,278],{},[26,720,722],{"id":721},"what-clients-see","Lo que ven los clientes",[11,724,725,726,24],{},"En su cuenta, los clientes ven sus puntos, su nivel, las recompensas que pueden usar y su enlace de referido personal. Consulta ",[20,727,729],{"href":728},"\u002Fhelp\u002Fportal\u002Floyalty-points-and-rewards","Puntos de lealtad, niveles y recompensas",[11,731,732,733,335,736,335,739,335,742,335,745,111,748,751,752,24],{},"Seis automatizaciones los mantienen informados: ",[15,734,735],{},"Puntos ganados",[15,737,738],{},"Nuevo nivel alcanzado",[15,740,741],{},"Recompensa disponible",[15,743,744],{},"Reserva de un amigo referido",[15,746,747],{},"Recompensa por referido disponible",[15,749,750],{},"Bienvenida al amigo referido",". Consulta ",[20,753,755],{"href":754},"\u002Fhelp\u002Fgrowth\u002Fautomations","Automatizaciones",[26,757,328],{"id":327},[11,759,760,761,763,764,766,767,24],{},"Después de una visita pagada, la ",[15,762,652],{}," del cliente muestra los puntos ",[15,765,656],{},". Después de aplicar puntos, los muestra ",[15,768,659],{},[26,770,348],{"id":347},[54,772,774],{"id":773},"the-points-row-isnt-showing","La fila de puntos no aparece",[11,776,777],{},"El cliente no está en la venta, la lealtad está desactivada o aún no tiene suficientes puntos para canjear. Los puntos se ofrecen en el paso de pago, no en el carrito.",[54,779,781],{"id":780},"points-disappeared-after-a-refund","Los puntos desaparecieron después de un reembolso",[11,783,784,785,24],{},"Los reembolsos retiran los puntos ganados por lo que se reembolsó. Consulta ",[20,786,788],{"href":787},"\u002Fhelp\u002Fcheckout\u002Frefunds-and-the-cash-drawer","Reembolsos y el cajón de efectivo",[54,790,792],{"id":791},"how-is-the-programme-doing","¿Cómo va el programa?",[11,794,96,795,107,798,801,802,805,806,809],{},[15,796,797],{},"Informes",[15,799,800],{},"Panel de lealtad"," muestra los puntos emitidos, canjeados y vencidos; el ",[15,803,804],{},"ROI de canje de puntos"," compara los puntos ganados con los puntos utilizados; y el ",[15,807,808],{},"Programa de referidos"," muestra quién refirió a quién.",{"title":382,"searchDepth":383,"depth":383,"links":811},[812,813,818,819,820,821,822],{"id":28,"depth":383,"text":29},{"id":587,"depth":383,"text":588,"children":814},[815,816,817],{"id":593,"depth":389,"text":594},{"id":604,"depth":389,"text":605},{"id":627,"depth":389,"text":628},{"id":637,"depth":383,"text":638},{"id":703,"depth":383,"text":704},{"id":721,"depth":383,"text":722},{"id":327,"depth":383,"text":328},{"id":347,"depth":383,"text":348,"children":823},[824,825,826],{"id":773,"depth":389,"text":774},{"id":780,"depth":389,"text":781},{"id":791,"depth":389,"text":792},"Usa los puntos de un cliente al cobrar, verifica o corrige su saldo, aprueba referidos en espera y ve cómo funciona tu programa de lealtad.",[829,830,831,832,833],"puntos de lealtad al cobrar","canjear puntos","ajustar puntos de cliente","aprobaciones de referidos","informes de lealtad",{"translationReviewMethod":417},50,"\u002Fhelp\u002Fes\u002Fgrowth\u002Floyalty-and-referrals",[838,754,839],"\u002Fhelp\u002Fcheckout\u002Ftake-a-payment","\u002Fhelp\u002Fportal\u002Fyour-account",{"title":23,"description":827},"2e7865a9182781eb144a252c526774e633f853a3c3668fc572ad6fdb0cc054a6","help\u002Fes\u002Fgrowth\u002Floyalty-and-referrals","2026-10-28","OEL8ieoXsbUFCa3riF-ENGYPRY2iiWato8TX8CQAp_E",[],[847,849,850,852,854,856,857],{"path":848,"translationReviewed":418},"\u002Fhelp\u002Fel\u002Fsettings\u002Fconfigure-loyalty",{"path":420,"translationReviewed":418},{"path":851,"translationReviewed":418},"\u002Fhelp\u002Ffr\u002Fsettings\u002Fconfigure-loyalty",{"path":853,"translationReviewed":418},"\u002Fhelp\u002Fpt-br\u002Fsettings\u002Fconfigure-loyalty",{"path":855,"translationReviewed":418},"\u002Fhelp\u002Fpt-pt\u002Fsettings\u002Fconfigure-loyalty",{"path":568,"translationReviewed":405},{"path":858,"translationReviewed":418},"\u002Fhelp\u002Fsq\u002Fsettings\u002Fconfigure-loyalty",1794073902040]