[{"data":1,"prerenderedAt":2136},["ShallowReactive",2],{"help:\u002Fhelp\u002Fgetting-started\u002Ftest-your-booking-link-on-a-phone":3,"help-all-categories:en":341,"help-cat-articles:\u002Fhelp\u002Fgetting-started\u002Ftest-your-booking-link-on-a-phone":471,"help-related:\u002Fhelp\u002Fgetting-started\u002Ftest-your-booking-link-on-a-phone":472,"help-live-topics:\u002Fhelp\u002Fgetting-started\u002Ftest-your-booking-link-on-a-phone":2121,"help-counterparts:\u002Fhelp\u002Fgetting-started\u002Ftest-your-booking-link-on-a-phone":2122},{"id":4,"title":5,"audience":6,"body":7,"category":317,"description":318,"draft":319,"extension":320,"icon":321,"keywords":322,"locale":328,"meta":329,"navigation":330,"order":331,"path":332,"related":333,"seo":336,"sourceHash":337,"stem":338,"translationReviewed":319,"updatedAt":339,"__hash__":340},"help\u002Fhelp\u002Fgetting-started\u002Ftest-your-booking-link-on-a-phone.md","Test your booking link on a phone before sharing it","clinic",{"type":8,"value":9,"toc":295},"minimark",[10,14,19,42,46,144,148,151,154,231,238,241,245,248,252,256,273,277,280,284],[11,12,13],"p",{},"Try the journey a new client takes before putting your booking link on your website or social profile. The public booking page works in a phone browser without an account or an app download.",[15,16,18],"h2",{"id":17},"before-you-start","Before you start",[20,21,22,30,39],"ul",{},[23,24,25,29],"li",{},[26,27,28],"strong",{},"Who can do it:"," anyone with the public link can try the guest journey. Changing booking settings needs the owner's or an admin's access.",[23,31,32,33,38],{},"Turn on ",[34,35,37],"a",{"href":36},"\u002Fhelp\u002Fsettings\u002Fonline-booking","online booking"," and set up a location, an online service and staff working hours.",[23,40,41],{},"Decide whether you are only reviewing the screens or making a real booking. A live booking can send confirmations, reserve staff time and take the payment shown.",[15,43,45],{"id":44},"walk-through-as-a-new-client","Walk through as a new client",[47,48,49,54,69,73,76,80,91,95,105,109,115,119,125,129],"steps",{},[50,51,53],"h3",{"id":52},"copy-the-public-link","Copy the public link",[11,55,56,57,60,61,64,65,68],{},"Open ",[26,58,59],{},"Settings → Booking → Online booking",". Select ",[26,62,63],{},"Copy"," beside ",[26,66,67],{},"Your public link",". Use the location or service link you actually plan to share.",[50,70,72],{"id":71},"open-it-on-your-phone","Open it on your phone",[11,74,75],{},"Paste the link into a private browser window on your phone. Check the business name, logo and location before choosing a service. A private window helps you see the new-client journey without your saved sign-in details.",[50,77,79],{"id":78},"choose-the-visit","Choose the visit",[11,81,82,83,86,87,90],{},"On ",[26,84,85],{},"Choose your services",", add a service and select ",[26,88,89],{},"Continue",". Check that its name, duration and price make sense without an explanation from reception. Repeat later with a longer service or a combination clients commonly book.",[50,92,94],{"id":93},"choose-a-professional","Choose a professional",[11,96,97,98,100,101,104],{},"When more than one person can do the visit, ",[26,99,94],{}," opens next. Try both a named professional and ",[26,102,103],{},"Any professional",".",[50,106,108],{"id":107},"find-a-suitable-time","Find a suitable time",[11,110,82,111,114],{},[26,112,113],{},"Pick a time",", choose a day and an available time. Confirm that the selected location and time are the ones you expected.",[50,116,118],{"id":117},"review-the-details-and-policy","Review the details and policy",[11,120,82,121,124],{},[26,122,123],{},"Your details",", check the visit summary, contact fields and cancellation terms. Look for the amount due now or the card requirement. Try the fields with the phone keyboard open and make sure the next action stays reachable.",[50,126,128],{"id":127},"choose-where-the-test-stops","Choose where the test stops",[11,130,131,132,135,136,139,140,143],{},"For a screen review, stop before ",[26,133,134],{},"Confirm booking",", ",[26,137,138],{},"Pay & confirm"," or ",[26,141,142],{},"Save card & confirm",". You have checked the journey but have not proved that a booking, payment or email succeeds. Close the page when finished; a temporary time hold expires under your booking rules.",[15,145,147],{"id":146},"if-you-complete-a-live-test-booking","If you complete a live test booking",[11,149,150],{},"Use your own contact details and a time you have agreed with the team. Read the payment amount and cancellation terms first. A production checkout is real, and cancelling a visit does not by itself prove a payment was refunded.",[11,152,153],{},"Check all of these after confirmation:",[155,156,157,170],"table",{},[158,159,160],"thead",{},[161,162,163,167],"tr",{},[164,165,166],"th",{},"Check",[164,168,169],{},"What success looks like",[171,172,173,188,200,208,220],"tbody",{},[161,174,175,179],{},[176,177,178],"td",{},"On the phone",[176,180,181,184,185,104],{},[26,182,183],{},"You're booked"," appears with your name and the correct date, time, services, location and ",[26,186,187],{},"Booking reference",[161,189,190,193],{},[176,191,192],{},"At the front desk",[176,194,195,196,199],{},"The appointment is on ",[26,197,198],{},"Calendar"," for the correct professional and location. Ask the person covering reception to find it.",[161,201,202,205],{},[176,203,204],{},"In your inbox",[176,206,207],{},"The confirmation arrives at the address you entered. Open its private booking link and check the visit details.",[161,209,210,213],{},[176,211,212],{},"Forms",[176,214,215,216,219],{},"If the visit has forms, open them under ",[26,217,218],{},"Fill out before your visit",". The confirmation page offers these after booking; do not assume the booking itself means they are completed.",[161,221,222,225],{},[176,223,224],{},"Changing the visit",[176,226,227,230],{},[26,228,229],{},"View or change your booking"," shows the options allowed by your settings and cancellation cutoff.",[11,232,233,234,104],{},"Cancel the test visit when you finish so it does not keep the slot occupied. If money moved, check its payment and refund status separately using ",[34,235,237],{"href":236},"\u002Fhelp\u002Fcheckout\u002Fdeposits-and-cancellation-fees","Deposits and cancellation fees",[11,239,240],{},"Keep the private booking-management link to yourself. Share the business's public link with clients, not your test appointment's link.",[15,242,244],{"id":243},"check-it-worked","Check it worked",[11,246,247],{},"You can explain each step using what is on the phone, without extra instructions. The location, service, price and policy are clear. If you completed a booking, the phone confirmation and staff calendar agree.",[15,249,251],{"id":250},"if-something-goes-wrong","If something goes wrong",[50,253,255],{"id":254},"a-service-or-time-is-missing","A service or time is missing",[11,257,258,259,262,263,135,266,269,270,104],{},"Check the service's ",[26,260,261],{},"Available for online booking"," setting, its location and the working hours of someone who offers it. Check ",[26,264,265],{},"Minimum notice",[26,267,268],{},"Booking window"," and any required resources. See ",[34,271,272],{"href":36},"Set up online booking",[50,274,276],{"id":275},"reception-did-not-notice-the-test-booking","Reception did not notice the test booking",[11,278,279],{},"First check whether it exists on the correct calendar. A saved appointment and a delivered notification are separate checks. Review who should see new bookings and their notification settings before relying on an email alert.",[50,281,283],{"id":282},"the-confirmation-page-appeared-but-no-email-arrived","The confirmation page appeared but no email arrived",[11,285,286,287,289,290,294],{},"Check the address you entered and the spam folder. Confirm the appointment on ",[26,288,198],{}," before trying again, so you do not create a second visit. See ",[34,291,293],{"href":292},"\u002Fhelp\u002Fclients\u002Fsystem-emails","System emails"," to review the business's email setup.",{"title":296,"searchDepth":297,"depth":297,"links":298},"",2,[299,300,310,311,312],{"id":17,"depth":297,"text":18},{"id":44,"depth":297,"text":45,"children":301},[302,304,305,306,307,308,309],{"id":52,"depth":303,"text":53},3,{"id":71,"depth":303,"text":72},{"id":78,"depth":303,"text":79},{"id":93,"depth":303,"text":94},{"id":107,"depth":303,"text":108},{"id":117,"depth":303,"text":118},{"id":127,"depth":303,"text":128},{"id":146,"depth":297,"text":147},{"id":243,"depth":297,"text":244},{"id":250,"depth":297,"text":251,"children":313},[314,315,316],{"id":254,"depth":303,"text":255},{"id":275,"depth":303,"text":276},{"id":282,"depth":303,"text":283},"getting-started","Walk through the guest booking journey and check the location, service, price and next steps your clients will see.",false,"md","i-lucide-smartphone",[323,324,325,326,327],"test online booking","booking on a phone","book without an account","booking link before launch","check client booking flow","en",{},true,45,"\u002Fhelp\u002Fgetting-started\u002Ftest-your-booking-link-on-a-phone",[36,334,335],"\u002Fhelp\u002Fbook-online\u002Fbook-an-appointment-online","\u002Fhelp\u002Fsettings\u002Fpayment-policy",{"title":5,"description":318},null,"help\u002Fgetting-started\u002Ftest-your-booking-link-on-a-phone","2026-10-28","qrTc7A67VLfTE2h5pYuJwouZRfHFOmAHo0PlD9KLOzM",[342,352,361,370,380,390,400,410,420,430,440,450,461],{"id":343,"title":344,"audience":6,"description":345,"extension":346,"icon":347,"locale":328,"meta":348,"order":349,"slug":317,"stem":350,"__hash__":351},"helpCategories\u002Fhelp\u002Fcategories\u002Fgetting-started.yml","Getting started","Set up your workspace, learn the layout, and run your first day.","yml","i-lucide-compass",{},1,"help\u002Fcategories\u002Fgetting-started","XWdLlczvAN2WkYFBnnFsRmqcxjJZ2gKwKvv6uq-Vz4E",{"id":353,"title":354,"audience":6,"description":355,"extension":346,"icon":356,"locale":328,"meta":357,"order":297,"slug":358,"stem":359,"__hash__":360},"helpCategories\u002Fhelp\u002Fcategories\u002Fcalendar.yml","Calendar & booking","Book, move, and cancel appointments. Block time, work the waitlist, and read the grid at a glance.","i-lucide-calendar",{},"calendar","help\u002Fcategories\u002Fcalendar","z3KR3OktnhLsaie4PXcbGNMx2_qwpSKICgucJhJPImo",{"id":362,"title":363,"audience":6,"description":364,"extension":346,"icon":365,"locale":328,"meta":366,"order":303,"slug":367,"stem":368,"__hash__":369},"helpCategories\u002Fhelp\u002Fcategories\u002Fcheckout.yml","Checkout & payments","Ring up a sale, take tips, handle deposits and fees, issue refunds, and close the drawer.","i-lucide-credit-card",{},"checkout","help\u002Fcategories\u002Fcheckout","d3fGaGbg8UVNzV86Sm3UhMBmMVU5Uq7xuctHaJF8YEg",{"id":371,"title":372,"audience":6,"description":373,"extension":346,"icon":374,"locale":328,"meta":375,"order":376,"slug":377,"stem":378,"__hash__":379},"helpCategories\u002Fhelp\u002Fcategories\u002Fclients.yml","Clients & forms","Add and find clients, read a client profile, and send forms and consents.","i-lucide-users",{},4,"clients","help\u002Fcategories\u002Fclients","dyjAyAySpkmSCM4wiDyiDzqMd8ozhtKDP-iw7hL5GB8",{"id":381,"title":382,"audience":6,"description":383,"extension":346,"icon":384,"locale":328,"meta":385,"order":386,"slug":387,"stem":388,"__hash__":389},"helpCategories\u002Fhelp\u002Fcategories\u002Fretail.yml","Memberships, gift cards & stock","Memberships, packages and gift cards clients spend down over time, plus discounts, products and stock.","i-lucide-gift",{},5,"retail","help\u002Fcategories\u002Fretail","_LyI2n8iDSMGQx_VrxsZYiqFdvhoiBB-wdOVIQERjow",{"id":391,"title":392,"audience":6,"description":393,"extension":346,"icon":394,"locale":328,"meta":395,"order":396,"slug":397,"stem":398,"__hash__":399},"helpCategories\u002Fhelp\u002Fcategories\u002Foperations.yml","Operations","The internal side of the business, covering your written playbook, Planner boards, venue incidents, and the policies everyone signs.","i-lucide-briefcase",{},6,"operations","help\u002Fcategories\u002Foperations","luSTIvbrxAnMbbljwzuwD35YR2Xq6-n6HziARRXrq14",{"id":401,"title":402,"audience":6,"description":403,"extension":346,"icon":404,"locale":328,"meta":405,"order":406,"slug":407,"stem":408,"__hash__":409},"helpCategories\u002Fhelp\u002Fcategories\u002Fteam.yml","Team & scheduling","Invite your team, set working hours and shifts, and handle timesheets, time off, commission and payroll.","i-lucide-id-card",{},7,"team","help\u002Fcategories\u002Fteam","82p-BQ6CYYNNt1GO80K3LXk-zcP5_6Tz-OA8hzQWB0Q",{"id":411,"title":412,"audience":6,"description":413,"extension":346,"icon":414,"locale":328,"meta":415,"order":416,"slug":417,"stem":418,"__hash__":419},"helpCategories\u002Fhelp\u002Fcategories\u002Fgrowth.yml","Reports & growth","Read and export your reports, and grow with campaigns, automations, reviews, loyalty and Oryx.","i-lucide-trending-up",{},8,"growth","help\u002Fcategories\u002Fgrowth","8zQ8GEUGer6qaVxqH4V6H7Qa1R1CPcZ1gkGsL74JZSQ",{"id":421,"title":422,"audience":6,"description":423,"extension":346,"icon":424,"locale":328,"meta":425,"order":426,"slug":427,"stem":428,"__hash__":429},"helpCategories\u002Fhelp\u002Fcategories\u002Fsettings.yml","Settings & admin","Services and pricing, who can see what, and moving your data in from another system.","i-lucide-settings",{},9,"settings","help\u002Fcategories\u002Fsettings","Rh-1T4iTtJkcK-o-n1olOGqTuFb3u3HsJ3w9anPS5Ak",{"id":431,"title":432,"audience":6,"description":433,"extension":346,"icon":434,"locale":328,"meta":435,"order":436,"slug":437,"stem":438,"__hash__":439},"helpCategories\u002Fhelp\u002Fcategories\u002Faccount.yml","Your login and profile","Your own login, password, two-factor security, profile, and language.","i-lucide-user-circle",{},10,"account","help\u002Fcategories\u002Faccount","8rq4IYJIBjfrS6vI3NVuFEa6_2DFJY9hHbhft5lmpYA",{"id":441,"title":442,"audience":6,"description":443,"extension":346,"icon":444,"locale":328,"meta":445,"order":446,"slug":447,"stem":448,"__hash__":449},"helpCategories\u002Fhelp\u002Fcategories\u002Fclasses.yml","Classes","Set up class types and a weekly timetable, run the roster and check-in, and change or cancel a class.","i-lucide-users-round",{},11,"classes","help\u002Fcategories\u002Fclasses","FSCZW6YrpwxAdhnLI0Ifyxs7zSnOE5ugnsH8kDrDi-s",{"id":451,"title":452,"audience":453,"description":454,"extension":346,"icon":455,"locale":328,"meta":456,"order":457,"slug":458,"stem":459,"__hash__":460},"helpCategories\u002Fhelp\u002Fcategories\u002Fbook-online.yml","Book online","client","Booking, paying, and managing your visit from your venue's booking page and the private links they send you.","i-lucide-globe",{},20,"book-online","help\u002Fcategories\u002Fbook-online","GGAAKN9iClyv52FA3Er7Af4YQtGbIzTRT303vOeiSB4",{"id":462,"title":463,"audience":453,"description":464,"extension":346,"icon":465,"locale":328,"meta":466,"order":467,"slug":468,"stem":469,"__hash__":470},"helpCategories\u002Fhelp\u002Fcategories\u002Fportal.yml","Your account and visits","Booking from your account, managing your visits, and using your wallet, memberships and rewards.","i-lucide-user-round",{},21,"portal","help\u002Fcategories\u002Fportal","uo0Lw9Pu1VwWJX1_sOT4LXIaNXQ4An31M7StYYHtcBw",[],[473,1510,1786],{"id":474,"title":272,"audience":6,"body":475,"category":427,"description":1485,"draft":319,"extension":320,"icon":455,"keywords":1486,"locale":328,"meta":1502,"navigation":330,"order":1503,"path":36,"related":1504,"seo":1506,"sourceHash":337,"stem":1507,"translationReviewed":319,"updatedAt":1508,"__hash__":1509},"help\u002Fhelp\u002Fsettings\u002Fonline-booking.md",{"type":8,"value":476,"toc":1452},[477,486,488,514,518,584,591,595,600,689,702,708,721,725,774,778,782,813,823,827,925,930,934,948,959,969,973,989,999,1003,1009,1057,1060,1064,1071,1121,1124,1141,1183,1196,1199,1228,1242,1251,1255,1276,1280,1288,1337,1343,1350,1353,1357,1370,1372,1377,1379,1383,1389,1393,1399,1403,1422,1426,1443,1447],[11,478,479,480,482,483,104],{},"Online booking gives clients a page where they choose a service, a time and, if you like, a professional, without making an account. You turn it on under ",[26,481,59],{}," and set its rules under ",[26,484,485],{},"Settings → Booking → Booking rules",[15,487,18],{"id":17},[20,489,490,495,501],{},[23,491,492,494],{},[26,493,28],{}," admins and owners with permission to manage online booking.",[23,496,497,500],{},[26,498,499],{},"Three things must exist:"," a location, at least one service, and working hours for your team. Without all three, clients find nothing to book, and the page tells you what's missing.",[23,502,503,506,507,509,510,104],{},[26,504,505],{},"Services must allow it."," Each service needs ",[26,508,261],{}," on. See ",[34,511,513],{"href":512},"\u002Fhelp\u002Fsettings\u002Fservices-and-pricing","Services and pricing",[15,515,517],{"id":516},"turn-on-online-booking","Turn on online booking",[47,519,520,524,529,533,543,547,558,562,569,573],{},[50,521,523],{"id":522},"open-the-setting","Open the setting",[11,525,526,527,104],{},"Go to ",[26,528,59],{},[50,530,532],{"id":531},"switch-it-on","Switch it on",[11,534,535,536,539,540,104],{},"Under ",[26,537,538],{},"Public booking",", switch on ",[26,541,542],{},"Accept bookings from the public link",[50,544,546],{"id":545},"choose-what-guests-can-change","Choose what guests can change",[11,548,549,550,553,554,557],{},"Switch ",[26,551,552],{},"Guests can reschedule"," and ",[26,555,556],{},"Guests can cancel"," on or off. With cancel off, guests are asked to call you instead.",[50,559,561],{"id":560},"add-a-welcome-line","Add a welcome line",[11,563,564,565,568],{},"Write a line or two in ",[26,566,567],{},"Intro copy",". It sits under your business name on the booking page.",[50,570,572],{"id":571},"save-and-share","Save and share",[11,574,575,576,60,579,64,581,583],{},"Select ",[26,577,578],{},"Save changes",[26,580,63],{},[26,582,67],{}," to share it, or the open icon beside that to try the page.",[585,586],"help-shot",{"alt":587,"height":588,"src":589,"width":590},"Online booking in Settings with its On status: the Public booking section, with Accept bookings from the public link switched on.",168,"\u002Fhelp\u002Fsettings\u002Fonline-booking\u002Fpublic.webp",720,[15,592,594],{"id":593},"set-the-booking-rules","Set the booking rules",[11,596,56,597,599],{},[26,598,485],{},":",[155,601,602,612],{},[158,603,604],{},[161,605,606,609],{},[164,607,608],{},"Setting",[164,610,611],{},"What it controls",[171,613,614,623,632,642,652,662,679],{},[161,615,616,620],{},[176,617,618],{},[26,619,265],{},[176,621,622],{},"How soon before a slot a client can still book it, so nobody books 9:00 at 8:57",[161,624,625,629],{},[176,626,627],{},[26,628,268],{},[176,630,631],{},"How far ahead clients can book",[161,633,634,639],{},[176,635,636],{},[26,637,638],{},"Time slot interval",[176,640,641],{},"The gap between start times offered, such as every 15 minutes",[161,643,644,649],{},[176,645,646],{},[26,647,648],{},"Cancellation cutoff",[176,650,651],{},"Clients can't cancel or reschedule online within this time before the visit",[161,653,654,659],{},[176,655,656],{},[26,657,658],{},"Hold a chosen time for",[176,660,661],{},"How long a client has to finish booking after picking a time. Nobody else can take it meanwhile.",[161,663,664,669],{},[176,665,666],{},[26,667,668],{},"Buffers",[176,670,671,672,553,675,678],{},"Time kept free ",[26,673,674],{},"Before appointment",[26,676,677],{},"After appointment",". A service's own buffer wins.",[161,680,681,686],{},[176,682,683],{},[26,684,685],{},"Let clients choose their provider",[176,687,688],{},"Shows a \"choose a professional\" step. Off, clients just pick a time and you're assigned whoever is free.",[11,690,575,691,693,694,697,698,701],{},[26,692,578],{}," in the bar at the bottom. Under ",[26,695,696],{},"Each location",", select ",[26,699,700],{},"Override"," on a location to give it its own rules.",[585,703],{"alt":704,"height":705,"src":706,"width":707},"Booking rules in Settings: under When clients can book, Minimum notice set to No minimum notice, Booking window 60 days ahead, Time slot interval 30 minutes, Cancellation cutoff Any time before, Show your phone number when online changes are closed switched on, Hold a chosen time for 5 minutes, and Let clients keep holding a time switched off.",740,"\u002Fhelp\u002Fsettings\u002Fonline-booking\u002Frules.webp",876,[709,710,711],"note",{},[11,712,713,714,716,717,720],{},"The ",[26,715,648],{}," decides whether a client can cancel online at all. Whether they're charged is your ",[34,718,719],{"href":335},"payment policy",". If the cutoff is shorter than the fee window, clients can cancel online and still be charged.",[15,722,724],{"id":723},"also-on-the-booking-rules-tab","Also on the Booking rules tab",[155,726,727,737],{},[158,728,729],{},[161,730,731,734],{},[164,732,733],{},"Section",[164,735,736],{},"What it does",[171,738,739,757],{},[161,740,741,746],{},[176,742,743],{},[26,744,745],{},"Scheduling recommendations",[176,747,748,749,752,753,756],{},"With ",[26,750,751],{},"Show recommended times"," on, your team sees suggested times when booking from the calendar, for example to ",[26,754,755],{},"Favor compact schedules",". It never changes what's available.",[161,758,759,764],{},[176,760,761],{},[26,762,763],{},"Revenue opportunities",[176,765,748,766,769,770,773],{},[26,767,768],{},"Show revenue opportunities on Today"," on, ",[26,771,772],{},"Today"," lists clients overdue for a return visit and packages about to expire with sessions left.",[15,775,777],{"id":776},"closed-periods-the-waitlist-and-group-booking","Closed periods, the waitlist and group booking",[50,779,781],{"id":780},"close-for-a-holiday","Close for a holiday",[11,783,526,784,787,788,791,792,553,795,798,799,802,803,139,806,809,810,104],{},[26,785,786],{},"Settings → Booking → Closed periods"," and select ",[26,789,790],{},"Add closed period",". Choose the ",[26,793,794],{},"Start date",[26,796,797],{},"End date",", and add a ",[26,800,801],{},"Description"," such as \"Public holiday\". With more than one location, choose ",[26,804,805],{},"All locations",[26,807,808],{},"Selected locations",", then select ",[26,811,812],{},"Add",[11,814,815,816,818,819,822],{},"Clients can't book online on those days. Bookings already made stay on the calendar, so move or cancel them yourself. ",[26,817,805],{}," covers the locations you have now: a location you add later isn't included, so add it to the period then. A period that has ended moves to ",[26,820,821],{},"Past","; you can open it but not change it, because your reports still count it.",[50,824,826],{"id":825},"more-choices-and-switches","More choices and switches",[155,828,829,840],{},[158,830,831],{},[161,832,833,835,838],{},[164,834,608],{},[164,836,837],{},"Where",[164,839,736],{},[171,841,842,854,865,879,895,911],{},[161,843,844,848,851],{},[176,845,846],{},[26,847,265],{},[176,849,850],{},"Booking rules",[176,852,853],{},"Includes 15 and 30 minutes, and 4, 5, 6, 7 and 14 days.",[161,855,856,860,862],{},[176,857,858],{},[26,859,638],{},[176,861,850],{},[176,863,864],{},"Includes 90 minutes and 2 hours.",[161,866,867,872,874],{},[176,868,869],{},[26,870,871],{},"Show your phone number when online changes are closed",[176,873,850],{},[176,875,876,877,104],{},"On, a client inside the cancellation cutoff sees your number so they can call. Off, they're asked to contact you. A location can set its own under ",[26,878,696],{},[161,880,881,886,892],{},[176,882,883],{},[26,884,885],{},"Clients can book for a group online",[176,887,888,889],{},"Booking rules, under ",[26,890,891],{},"Online group booking",[176,893,894],{},"Off removes group booking from your booking page. Your team can still book a group from the calendar.",[161,896,897,902,908],{},[176,898,899],{},[26,900,901],{},"Clients can join the waitlist online",[176,903,904,905],{},"Online booking, under ",[26,906,907],{},"Waitlist",[176,909,910],{},"Off removes \"Notify me if a time opens\" from your booking page. Your team can still add anyone to the waitlist.",[161,912,913,918,922],{},[176,914,915],{},[26,916,917],{},"Only during opening hours",[176,919,904,920],{},[26,921,907],{},[176,923,924],{},"Clients can only ask for days and times the location is open, and not for its closed periods.",[11,926,927,928,104],{},"Each switch starts the way online booking worked before it existed: everything on except ",[26,929,917],{},[50,931,933],{"id":932},"who-gets-any-professional","Who gets \"Any professional\"",[11,935,535,936,939,940,943,944,947],{},[26,937,938],{},"Booking rules → Any professional",", choose who gets a booking when the client picks \"Any professional\": whoever is least booked that day (the usual rule), this week or over two weeks; each person in turn; or ",[26,941,942],{},"Your own order",", which you set by moving people up and down. Switch on ",[26,945,946],{},"Returning clients go to the person they saw last"," to send a client back to the person who did their last completed visit, when that person is free and the client is signed in or gave their email before picking a time.",[11,949,950,951,954,955,958],{},"To leave someone out of \"Any professional\" while clients can still book them by name, open them in ",[26,952,953],{},"Team"," and switch off ",[26,956,957],{},"Include in \"Any professional\" online",". While clients can't choose a team member online, at least one person must stay in.",[11,960,961,962,965,966,968],{},"A booking where the client picked the person is now marked ",[26,963,964],{},"Requested by the client",", which a requested-provider bonus and the reports use. On the calendar, switch on ",[26,967,964],{}," when you book for a client who asked for someone.",[50,970,972],{"id":971},"online-suggestions-and-checkout-info","Online suggestions and checkout info",[11,974,535,975,978,979,135,982,139,985,988],{},[26,976,977],{},"Booking rules → Online suggestions",", switch off ",[26,980,981],{},"Suggest services",[26,983,984],{},"Suggest a membership",[26,986,987],{},"Suggest a package"," for the whole business. A service's own suggestions show only while the matching switch is on. With packages on, the confirmation screen suggests one package that includes the service booked, best value first.",[11,990,535,991,994,995,998],{},[26,992,993],{},"Online booking → Public booking",", write ",[26,996,997],{},"Important info at checkout",", up to 1,000 characters, such as parking or what to bring. Clients read it before they confirm a booking, and before they pay for a gift card, membership, package or shop order.",[50,1000,1002],{"id":1001},"gap-control","Gap control",[11,1004,535,1005,1008],{},[26,1006,1007],{},"Booking rules → Gap control",", choose which start times clients see online:",[155,1010,1011,1021],{},[158,1012,1013],{},[161,1014,1015,1018],{},[164,1016,1017],{},"Choice",[164,1019,1020],{},"What clients see",[171,1022,1023,1033,1047],{},[161,1024,1025,1030],{},[176,1026,1027],{},[26,1028,1029],{},"Show every time",[176,1031,1032],{},"Every free start time. This is how online booking has always worked.",[161,1034,1035,1040],{},[176,1036,1037],{},[26,1038,1039],{},"Reduce gaps",[176,1041,1042,1043,1046],{},"Times that would leave a gap shorter than ",[26,1044,1045],{},"Shortest gap to leave"," (10 to 60 minutes) before or after the visit are hidden.",[161,1048,1049,1054],{},[176,1050,1051],{},[26,1052,1053],{},"No gaps",[176,1055,1056],{},"Only times right next to a booking, a break or the start or end of the team member's day.",[11,1058,1059],{},"Gaps are counted for each team member, with the service's buffers and their bookings, holds and blocked time. A location with its own booking rules can have its own gap control. It applies to online booking only: your team can still book any free time from the calendar, and a client moving their own booking still sees every free time.",[50,1061,1063],{"id":1062},"make-room-for-requests","Make room for requests",[11,1065,1066,1067,1070],{},"Switch on ",[26,1068,1069],{},"Booking rules → Make room for requests"," to let a client book someone by name when that person's time is taken only by an \"Any professional\" booking. If another team member can do that service, works then, is free and charges the same, the \"Any professional\" booking moves to them and the client who asked gets the time.",[20,1072,1073,1079,1085,1091,1101,1104,1107],{},[23,1074,1075,1076,1078],{},"It's off until you turn it on. A booking where the client asked for someone, or one marked ",[26,1077,964],{},", is never moved.",[23,1080,1081,1084],{},[26,1082,1083],{},"Stop moving bookings"," keeps bookings close to their start where they are, 24 hours before by default.",[23,1086,1087,1090],{},[26,1088,1089],{},"Include bookings your team made"," also moves bookings your team made after you turned this on.",[23,1092,1093,1094,1097,1098,1100],{},"Only a booking with one service and no add-ons moves, and never one that's part of a series or a group, already checked in, or for a service set to ",[26,1095,1096],{},"Keep the same team member"," (see ",[34,1099,513],{"href":512},").",[23,1102,1103],{},"Rooms and equipment come along: the moved booking keeps its room or machine, and the client who asked gets another free one of the same type. If they need the one the moved booking had, the moved booking switches to a free one of the same type. When no room or machine works out, the time isn't offered.",[23,1105,1106],{},"The move, any room switch and the new booking happen together, so nobody else can take the time in between. The moved booking gets a note saying why, the move is in the audit log, and the moved client's reminder names their new team member. Any commission follows the person who does the visit.",[23,1108,1109,1112,1113,1116,1117,1120],{},[26,1110,1111],{},"Email the client when their booking moves to another team member"," is on to start. The moved client gets one email, in their language, saying who they'll see now; the time stays the same. It follows your ",[26,1114,1115],{},"Rescheduled"," email's on and off switch in ",[26,1118,1119],{},"Emails",". The same switch decides whether \"Tell the client about the change\" starts ticked when your team moves a booking to someone else by hand.",[50,1122,891],{"id":1123},"online-group-booking",[11,1125,535,1126,1129,1130,1133,1134,139,1137,1140],{},[26,1127,1128],{},"Booking rules → Online group booking",", choose how the guests in a group booked online can be seen. ",[26,1131,1132],{},"Guests can be seen one after another"," is on to start with, so clients choose ",[26,1135,1136],{},"At the same time",[26,1138,1139],{},"One after another"," when they pick a time.",[155,1142,1143,1152],{},[158,1144,1145],{},[161,1146,1147,1149],{},[164,1148,1017],{},[164,1150,1151],{},"How the guests are booked",[171,1153,1154,1163,1172],{},[161,1155,1156,1160],{},[176,1157,1158],{},[26,1159,1136],{},[176,1161,1162],{},"Everyone starts together, each with a different team member. This is how group booking has always worked.",[161,1164,1165,1169],{},[176,1166,1167],{},[26,1168,1139],{},[176,1170,1171],{},"Each guest starts after the one before finishes, the organiser first and then in the order they were added. One team member sees them all when they have room; otherwise the next guest goes to someone else.",[161,1173,1174,1177],{},[176,1175,1176],{},"Some together, the rest after",[176,1178,1179,1180,1182],{},"Some guests start together with different team members, and the rest start after the first of them finishes. Clients don't choose this: it's offered, with times one after another, when they chose ",[26,1181,1136],{}," and no time that day fits everyone together.",[11,1184,1185,1188,1189,1192,1193,1195],{},[26,1186,1187],{},"Longest wait between guests"," is how long a guest can wait after the one before finishes: ",[26,1190,1191],{},"No wait",", or 5 to 60 minutes. It's 15 minutes to start with. Start times stay on your ",[26,1194,638],{},", so the wait includes the time to the next start: with 30-minute slots, a 45-minute visit at 10:00 ends at 10:45, and the next guest starts at 11:00 at the earliest. When one team member sees two guests in a row, the buffers between their visits come on top of the wait.",[11,1197,1198],{},"What clients see:",[20,1200,1201,1208,1215,1221],{},[23,1202,1203,1204,1207],{},"Each time on the booking page shows when the group finishes, such as \"to 11:30\". After they pick a time where guests start at different times, ",[26,1205,1206],{},"Each person's time"," lists each guest with their service and times, and it shows again before they book and once they've booked.",[23,1209,1210,1211,1214],{},"On a day with no time for everyone together, they're offered times where some or all of them are seen one after another. ",[26,1212,1213],{},"Find a day for everyone together"," looks for a day in the next two weeks that fits everyone at once.",[23,1216,1217,1218,1220],{},"The group link lists the guests in the order they start, each with their own times. Cancelling the group cancels every guest, and the ",[26,1219,648],{}," counts from the first guest's time.",[23,1222,1223,1224,1227],{},"When guests start at different times, the organiser's confirmation email lists each guest's time under ",[26,1225,1226],{},"Your group's times",", with a link to the group. Each guest still gets their own confirmation.",[11,1229,1230,1231,1234,1235,1238,1239,104],{},"On your calendar, each guest is their own appointment at their own time, and opening one shows ",[26,1232,1233],{},"Part of a party",". Guests one team member sees one after another sit back to back in that person's column, and the party panel lists everyone in the order they start. With ",[26,1236,1237],{},"Send emails to booked team members"," on, a team member with more than one guest in the group gets one email that lists them all under ",[26,1240,1241],{},"Your guests in this group",[11,1243,1244,1245,1247,1248,1250],{},"Switch off ",[26,1246,1132],{}," to offer only times where everyone starts together, as before. ",[26,1249,1187],{}," is hidden while it's off.",[15,1252,1254],{"id":1253},"share-booking-links","Share booking links",[11,1256,535,1257,1260,1261,1263,1264,1267,1268,1271,1272,104],{},[26,1258,1259],{},"Links and QR codes"," in ",[26,1262,59],{},", make a short link or QR code that opens your booking page, some services, one person, a plan, gift cards or your shop. Each saved link shows its visits and bookings. See ",[34,1265,1259],{"href":1266},"\u002Fhelp\u002Fsettings\u002Flinks-and-qr-codes",". To put a ",[26,1269,1270],{},"Book"," button on your own website, see ",[34,1273,1275],{"href":1274},"\u002Fhelp\u002Fsettings\u002Fembed-booking","Embed booking on your website",[15,1277,1279],{"id":1278},"get-emails-about-online-bookings","Get emails about online bookings",[11,1281,1282,1260,1285,1287],{},[26,1283,1284],{},"Email notifications",[26,1286,59],{}," decides who is emailed when a client books, reschedules or cancels online. That covers the booking page, group bookings, waitlist offers, the client's manage link, the client portal, and a whole group cancelled from its own link. Bookings your team makes aren't emailed.",[155,1289,1290,1299],{},[158,1291,1292],{},[161,1293,1294,1296],{},[164,1295,1017],{},[164,1297,1298],{},"Who gets the email",[171,1300,1301,1310,1327],{},[161,1302,1303,1307],{},[176,1304,1305],{},[26,1306,1237],{},[176,1308,1309],{},"On to start with. The team member the client booked with. When a client cancels or reschedules, the managers who run the calendar get one too.",[161,1311,1312,1317],{},[176,1313,1314],{},[26,1315,1316],{},"Send emails to owners and admins",[176,1318,1319,1320,1323,1324,104],{},"Off to start with. Every owner and admin. This used to be ",[26,1321,1322],{},"Email me about new online bookings"," under ",[26,1325,1326],{},"Time off & notifications",[161,1328,1329,1334],{},[176,1330,1331],{},[26,1332,1333],{},"Send emails to specific addresses",[176,1335,1336],{},"Off to start with. Up to 10 addresses separated by commas, such as a front desk inbox.",[11,1338,575,1339,1342],{},[26,1340,1341],{},"Save email notifications"," under the choices.",[11,1344,1345,1346,1349],{},"Each address gets one email per booking, reschedule or cancellation, even when it is on more than one list. A group counts as one booking: the team member of each other guest hears about their own guest. The email shows the client's name, the services, the team member, the time and the booking reference. It never shows the client's phone number or email address. Your team's copy has an ",[26,1347,1348],{},"Open in calendar"," button. An address that isn't on your team gets no button, a line saying your team can see the booking in Owneli, and a line saying your business added the address and to ask you to remove it.",[11,1351,1352],{},"The bell in the top bar shows these bookings to your team whatever you choose here.",[50,1354,1356],{"id":1355},"add-addresses-for-one-location","Add addresses for one location",[11,1358,56,1359,1362,1363,1366,1367,1369],{},[26,1360,1361],{},"Settings → Business → Locations",", choose the location, and add addresses under ",[26,1364,1365],{},"Booking emails",". They get the emails for bookings at that location, on top of the business list, while ",[26,1368,1333],{}," is on.",[15,1371,244],{"id":243},[11,1373,56,1374,1376],{},[26,1375,67],{}," in a private browser window. Your services appear and you can pick a time. Booking yourself a test visit shows it on the calendar; cancel it afterwards.",[15,1378,251],{"id":250},[50,1380,1382],{"id":1381},"set-up-a-location-a-service-and-staff-working-hours-first","\"Set up a location, a service and staff working hours first\"",[11,1384,1385,1386,104],{},"Add whatever it lists. Working hours are set for each team member under ",[26,1387,1388],{},"Team → Scheduling",[50,1390,1392],{"id":1391},"a-service-is-missing-from-the-booking-page","A service is missing from the booking page",[11,1394,1395,1396,1398],{},"Check ",[26,1397,261],{}," on the service, that it's active, and that it's switched on at that location.",[50,1400,1402],{"id":1401},"no-times-are-offered","No times are offered",[11,1404,1405,1406,553,1408,1410,1411,1413,1414,139,1416,1418,1419,1421],{},"Check the team's working hours that day, the ",[26,1407,265],{},[26,1409,268],{},", and that someone who does the service is working. With ",[26,1412,1002],{}," on ",[26,1415,1039],{},[26,1417,1053],{},", fewer times are offered on purpose; choose ",[26,1420,1029],{}," to see them all.",[50,1423,1425],{"id":1424},"a-group-isnt-offered-times-one-after-another","A group isn't offered times one after another",[11,1427,1428,1429,1431,1432,1434,1435,1413,1437,1439,1440,1442],{},"The next guest can only start on your ",[26,1430,638],{},", within ",[26,1433,1187],{}," of the one before finishing. If the next start is further away than that, choose a longer wait. With ",[26,1436,1002],{},[26,1438,1039],{},", a wait shorter than ",[26,1441,1045],{}," between two guests with the same team member isn't offered either.",[50,1444,1446],{"id":1445},"the-link-shows-page-not-found","The link shows \"page not found\"",[11,1448,1449,1451],{},[26,1450,542],{}," is off. Switch it on and save.",{"title":296,"searchDepth":297,"depth":297,"links":1453},[1454,1455,1462,1463,1464,1473,1474,1477,1478],{"id":17,"depth":297,"text":18},{"id":516,"depth":297,"text":517,"children":1456},[1457,1458,1459,1460,1461],{"id":522,"depth":303,"text":523},{"id":531,"depth":303,"text":532},{"id":545,"depth":303,"text":546},{"id":560,"depth":303,"text":561},{"id":571,"depth":303,"text":572},{"id":593,"depth":297,"text":594},{"id":723,"depth":297,"text":724},{"id":776,"depth":297,"text":777,"children":1465},[1466,1467,1468,1469,1470,1471,1472],{"id":780,"depth":303,"text":781},{"id":825,"depth":303,"text":826},{"id":932,"depth":303,"text":933},{"id":971,"depth":303,"text":972},{"id":1001,"depth":303,"text":1002},{"id":1062,"depth":303,"text":1063},{"id":1123,"depth":303,"text":891},{"id":1253,"depth":297,"text":1254},{"id":1278,"depth":297,"text":1279,"children":1475},[1476],{"id":1355,"depth":303,"text":1356},{"id":243,"depth":297,"text":244},{"id":250,"depth":297,"text":251,"children":1479},[1480,1481,1482,1483,1484],{"id":1381,"depth":303,"text":1382},{"id":1391,"depth":303,"text":1392},{"id":1401,"depth":303,"text":1402},{"id":1424,"depth":303,"text":1425},{"id":1445,"depth":303,"text":1446},"Turn on your public booking page, choose what clients can change, set notice, buffers and time slots, choose who is emailed about online bookings, and share booking links.",[1487,1488,1489,1490,1491,1492,1493,1494,1495,1496,1497,1498,1499,1500,1501],"turn on online booking","public booking link","minimum notice booking","booking window","clients choose provider","guests cancel online","closed period holiday","waitlist online switch","gap control online booking","make room for requested professional","booking email notifications","email me about new online bookings","front desk email","group booking one after another","back to back group appointments",{},50,[1266,1505,236,512],"\u002Fhelp\u002Fsettings\u002Fmultiple-locations",{"title":272,"description":1485},"help\u002Fsettings\u002Fonline-booking","2026-11-06","aGdmL3Br6Ttf2sWFjsdIn00DAK0j0Ut-KrGdI-X2s0M",{"id":1511,"title":1512,"audience":453,"body":1513,"category":458,"description":1772,"draft":319,"extension":320,"icon":1773,"keywords":1774,"locale":328,"meta":1780,"navigation":330,"order":436,"path":334,"related":1781,"seo":1782,"sourceHash":337,"stem":1783,"translationReviewed":319,"updatedAt":1784,"__hash__":1785},"help\u002Fhelp\u002Fbook-online\u002Fbook-an-appointment-online.md","How do I book an appointment online?",{"type":8,"value":1514,"toc":1753},[1515,1518,1522,1633,1642,1645,1649,1653,1661,1663,1686,1692,1694,1698,1701,1705,1720,1724,1731,1735,1746,1750],[11,1516,1517],{},"Open the business's booking link, choose what you'd like, pick a time and add your details. You don't need an account. If the business asks for a card or a deposit, you see exactly what's due before you enter anything.",[15,1519,1521],{"id":1520},"book-a-visit","Book a visit",[47,1523,1524,1527,1546,1550,1559,1562,1574,1578,1597,1601,1611,1615],{},[50,1525,85],{"id":1526},"choose-your-services",[11,1528,82,1529,1531,1532,1535,1536,1539,1540,1543,1544,104],{},[26,1530,85],{},", tap ",[26,1533,1534],{},"+"," beside each service you want. Search, or jump to a category such as ",[26,1537,1538],{},"Popular",". Some businesses offer combos, marked ",[26,1541,1542],{},"Combo",": several services together for less. Tap ",[26,1545,89],{},[50,1547,1549],{"id":1548},"choose-who-youd-like-to-see","Choose who you'd like to see",[11,1551,1552,1553,1555,1556,1558],{},"If more than one person can do your visit, ",[26,1554,94],{}," lists them, each with when they're next free. Tap one, or ",[26,1557,103],{}," for the most times. You go straight on to the times.",[50,1560,113],{"id":1561},"pick-a-time",[11,1563,1564,1565,139,1568,1571,1572,104],{},"Choose a day, then tap a time. If a day has nothing free, you're shown the next day with openings. Some times show ",[26,1566,1567],{},"Peak",[26,1569,1570],{},"Off-peak"," when they cost a little more or less. Your time is held for a few minutes while you finish. Tap ",[26,1573,89],{},[50,1575,1577],{"id":1576},"add-your-details","Add your details",[11,1579,82,1580,1582,1583,135,1586,553,1589,1592,1593,1596],{},[26,1581,123],{},", check your visit, then enter ",[26,1584,1585],{},"Your name",[26,1587,1588],{},"Email",[26,1590,1591],{},"Phone",". Tick ",[26,1594,1595],{},"Text me appointment reminders"," if you'd like them by text. Add anything the business should know, such as allergies.",[50,1598,1600],{"id":1599},"agree-to-the-policy","Agree to the policy",[11,1602,1603,1604,1607,1608,104],{},"If the business has a cancellation policy, read it and tick to agree. The box above it says what's due: ",[26,1605,1606],{},"Nothing to pay today",", a deposit, or ",[26,1609,1610],{},"A card secures your booking",[50,1612,1614],{"id":1613},"confirm","Confirm",[11,1616,1617,1618,1620,1621,1624,1625,1628,1629,139,1631,104],{},"Tap ",[26,1619,134],{},". If a card or deposit is needed, tap ",[26,1622,1623],{},"Continue to payment",", enter your card on ",[26,1626,1627],{},"Secure your booking",", and tap ",[26,1630,138],{},[26,1632,142],{},[1634,1635],"help-clip",{"frame":1636,"height":1637,"label":1638,"poster":1639,"src":1640,"width":1641},"phone",844,"Booking on a phone: Signature Facial is added and Continue is tapped, Choose a professional opens with Any professional picked, and tapping it goes straight to Pick a time with a row of days and the open times.","\u002Fhelp\u002Fbook-online\u002Fbook-an-appointment-online\u002Fchoose.webp","\u002Fhelp\u002Fbook-online\u002Fbook-an-appointment-online\u002Fchoose.mp4",390,[11,1643,1644],{},"You type your card yourself, on a secure page. The business never sees the number.",[585,1646],{"alt":1647,"frame":1636,"height":1637,"src":1648,"width":1641},"The Pick a time step on a phone: With any professional and a Change link, a row of days, a note that Wednesday has no times left so Thursday is shown, and morning and afternoon times.","\u002Fhelp\u002Fbook-online\u002Fbook-an-appointment-online\u002Ftime.webp",[15,1650,1652],{"id":1651},"been-here-before","Been here before?",[11,1654,82,1655,1531,1657,1660],{},[26,1656,123],{},[26,1658,1659],{},"Fill in my details with a code",". Enter your email or mobile number, then the code you're sent, and your details fill themselves in. No password needed.",[15,1662,244],{"id":243},[11,1664,1665,1666,1668,1669,135,1671,553,1674,1677,1678,1682,1683,1685],{},"You see ",[26,1667,183],{},", with your ",[26,1670,187],{},[26,1672,1673],{},"Add to calendar",[26,1675,1676],{},"Change or cancel",". A confirmation goes to your email, with a private link to ",[34,1679,1681],{"href":1680},"\u002Fhelp\u002Fbook-online\u002Fmanage-your-booking","view or change your booking",". If the business has a form for you, ",[26,1684,218],{}," takes you to it.",[1687,1688,1689],"warning",{},[11,1690,1691],{},"Keep the link in your confirmation private. It needs no password, so anyone who has it can change your booking.",[15,1693,251],{"id":250},[50,1695,1697],{"id":1696},"that-time-was-just-taken","\"That time was just taken\"",[11,1699,1700],{},"Someone booked it a moment before you. Pick one of the times still open.",[50,1702,1704],{"id":1703},"no-times-suit-me","No times suit me",[11,1706,1617,1707,1710,1711,1714,1715,1719],{},[26,1708,1709],{},"Notify me if a time opens"," (under a day's times it reads ",[26,1712,1713],{},"None of these work? Get notified when a time opens","), leave your details, and the business gets in touch if a time frees up. See ",[34,1716,1718],{"href":1717},"\u002Fhelp\u002Fbook-online\u002Fclaim-a-waitlist-spot","Claim a waitlist spot",". Some businesses take waitlist requests only for the days and times they're open, and some don't take them online at all; then contact the business.",[50,1721,1723],{"id":1722},"will-i-be-charged-when-i-book","Will I be charged when I book?",[11,1725,1726,1727],{},"Only if the business takes a deposit, and only the amount shown before you enter your card. A card on file is saved without being charged. See ",[34,1728,1730],{"href":1729},"\u002Fhelp\u002Fbook-online\u002Fadd-or-update-your-card","Why do I need to enter my card?",[50,1732,1734],{"id":1733},"can-i-book-two-services-in-one-visit","Can I book two services in one visit?",[11,1736,1737,1738,1741,1742,1745],{},"Yes. Add both on the first step, and the times shown fit them together. A combo is several services together for less: ",[26,1739,1740],{},"What's included"," lists them, and once you add the combo, each of its services shows ",[26,1743,1744],{},"Included in"," the combo's name, so you don't add them again.",[50,1747,1749],{"id":1748},"bookings-arent-open-here","\"Bookings aren't open here\"",[11,1751,1752],{},"This business or location isn't taking online bookings right now. Contact them to book.",{"title":296,"searchDepth":297,"depth":297,"links":1754},[1755,1763,1764,1765],{"id":1520,"depth":297,"text":1521,"children":1756},[1757,1758,1759,1760,1761,1762],{"id":1526,"depth":303,"text":85},{"id":1548,"depth":303,"text":1549},{"id":1561,"depth":303,"text":113},{"id":1576,"depth":303,"text":1577},{"id":1599,"depth":303,"text":1600},{"id":1613,"depth":303,"text":1614},{"id":1651,"depth":297,"text":1652},{"id":243,"depth":297,"text":244},{"id":250,"depth":297,"text":251,"children":1766},[1767,1768,1769,1770,1771],{"id":1696,"depth":303,"text":1697},{"id":1703,"depth":303,"text":1704},{"id":1722,"depth":303,"text":1723},{"id":1733,"depth":303,"text":1734},{"id":1748,"depth":303,"text":1749},"Book a visit online in a few taps. Choose your services, a professional and a time, add your details, pay any deposit, and get your confirmation.","i-lucide-calendar-plus",[1775,1776,1777,325,1778,1779],"book appointment online","book a facial online","online booking salon","deposit to book appointment","choose stylist online",{},[1680,1729,1717],{"title":1512,"description":1772},"help\u002Fbook-online\u002Fbook-an-appointment-online","2026-10-29","MLai-lqMRtau9I3t4s7RQ7Tp9htNLM_z0sUUoAs506s",{"id":1787,"title":1788,"audience":6,"body":1789,"category":427,"description":2105,"draft":319,"extension":320,"icon":2106,"keywords":2107,"locale":328,"meta":2114,"navigation":330,"order":2115,"path":335,"related":2116,"seo":2118,"sourceHash":337,"stem":2119,"translationReviewed":319,"updatedAt":339,"__hash__":2120},"help\u002Fhelp\u002Fsettings\u002Fpayment-policy.md","Set your payment policy",{"type":8,"value":1790,"toc":2086},[1791,1798,1800,1817,1821,1908,1914,1918,1996,2000,2041,2044,2049,2051,2056,2058,2062,2069,2073,2076,2080],[11,1792,1793,1794,1797],{},"Your payment policy decides what clients commit to when they book: nothing, a card on file, or a deposit, and what a late cancellation or no-show costs them. You set it under ",[26,1795,1796],{},"Settings → Payments & selling → Payment policy",", and a preview shows the exact words clients will read.",[15,1799,18],{"id":17},[20,1801,1802,1807],{},[23,1803,1804,1806],{},[26,1805,28],{}," admins and owners.",[23,1808,1809,1812,1813,104],{},[26,1810,1811],{},"Connect card payments first."," A card or deposit rule can't be switched on until online payments are connected. See ",[34,1814,1816],{"href":1815},"\u002Fhelp\u002Fsettings\u002Fconnect-payments","Connect card payments",[15,1818,1820],{"id":1819},"set-your-policy","Set your policy",[47,1822,1823,1827,1831,1835,1851,1855,1862,1866,1884,1888,1895,1899],{},[50,1824,1826],{"id":1825},"open-the-policy","Open the policy",[11,1828,526,1829,104],{},[26,1830,1796],{},[50,1832,1834],{"id":1833},"choose-what-clients-must-do","Choose what clients must do",[11,1836,535,1837,1840,1841,135,1844,1847,1848,104],{},[26,1838,1839],{},"When clients book",", choose ",[26,1842,1843],{},"No policy",[26,1845,1846],{},"Card on file"," (a card is saved, nothing is charged) or ",[26,1849,1850],{},"Deposit",[50,1852,1854],{"id":1853},"set-the-deposit","Set the deposit",[11,1856,1857,1858,1861],{},"For a deposit, enter the ",[26,1859,1860],{},"Deposit amount"," as a fixed amount or a percentage. It comes off the bill at checkout and is never more than the service price.",[50,1863,1865],{"id":1864},"set-the-fees","Set the fees",[11,1867,535,1868,1871,1872,1875,1876,1879,1880,1883],{},[26,1869,1870],{},"Fees",", choose the ",[26,1873,1874],{},"Late cancellation window",", then switch on the ",[26,1877,1878],{},"Late cancellation fee"," and the ",[26,1881,1882],{},"No-show fee"," and set each amount.",[50,1885,1887],{"id":1886},"choose-when-it-applies","Choose when it applies",[11,1889,1890,1891,1894],{},"Enter an amount in ",[26,1892,1893],{},"Only for visits over",", or leave it at 0 for every booking.",[50,1896,1898],{"id":1897},"read-the-preview-and-save","Read the preview and save",[11,1900,1395,1901,1904,1905,1907],{},[26,1902,1903],{},"Client preview",". It shows what a client sees on an example service. Select ",[26,1906,578],{}," in the bar at the bottom; the bar names what you changed.",[585,1909],{"alt":1910,"height":1911,"src":1912,"width":1913},"The Client preview for a card-on-file policy: a card is required with no upfront charge, it applies to all bookings, free cancellation up until 24 hours before the appointment, late cancellation charged 50%, no-shows charged 100%, and the sentence clients read.",308,"\u002Fhelp\u002Fsettings\u002Fpayment-policy\u002Fpreview.webp",728,[15,1915,1917],{"id":1916},"more-choices","More choices",[155,1919,1920,1928],{},[158,1921,1922],{},[161,1923,1924,1926],{},[164,1925,608],{},[164,1927,736],{},[171,1929,1930,1951,1968,1978],{},[161,1931,1932,1937],{},[176,1933,1934],{},[26,1935,1936],{},"Require a deposit for large bookings",[176,1938,535,1939,1942,1943,1946,1947,1950],{},[26,1940,1941],{},"Large bookings",", with no policy or a card on file, asks for a deposit when the ",[26,1944,1945],{},"Booking total is at least"," an amount, ",[26,1948,1949],{},"Or the visit is longer than"," a number of hours",[161,1952,1953,1958],{},[176,1954,1955],{},[26,1956,1957],{},"Deposit on a late cancel",[176,1959,1960,1961,1964,1965],{},"For deposits bigger than the fee: ",[26,1962,1963],{},"Keep only the fee"," (the rest goes back automatically, recommended) or ",[26,1966,1967],{},"Keep the whole deposit",[161,1969,1970,1975],{},[176,1971,1972],{},[26,1973,1974],{},"Unused deposits",[176,1976,1977],{},"Unused deposit goes back to the card, or stays as account credit. Staff can change this for one sale at checkout.",[161,1979,1980,1985],{},[176,1981,1982],{},[26,1983,1984],{},"Card fees",[176,1986,1987,1988,1991,1992,104],{},"Recover card fees with ",[26,1989,1990],{},"Surcharging & cash discount",". See ",[34,1993,1995],{"href":1994},"\u002Fhelp\u002Fcheckout\u002Fsurcharges-and-service-charges","Card surcharges, cash discounts, and service charges",[15,1997,1999],{"id":1998},"a-different-policy-for-one-service-or-location","A different policy for one service or location",[20,2001,2002,2031],{},[23,2003,2004,2007,2008,2011,2012,2015,2016,135,2019,135,2022,139,2025,2028,2029,104],{},[26,2005,2006],{},"One service:"," open the service, go to its ",[26,2009,2010],{},"Settings"," section and choose its ",[26,2013,2014],{},"Payment policy",": ",[26,2017,2018],{},"Inherit location policy",[26,2020,2021],{},"No card or deposit",[26,2023,2024],{},"Require card on file",[26,2026,2027],{},"Require deposit",". It overrides the location's policy for any new booking that includes the service, at any price. See ",[34,2030,513],{"href":512},[23,2032,2033,1323,2036,697,2038,2040],{},[26,2034,2035],{},"One location:",[26,2037,696],{},[26,2039,700],{}," on the location and set its own policy.",[11,2042,2043],{},"When the services in one visit disagree, the strictest wins: a deposit beats a card, and a card beats nothing.",[1687,2045,2046],{},[11,2047,2048],{},"The policy is applied automatically when clients book online. When your team books from the calendar, they see what the policy asks for and can change it for that one booking. Dropping it to no card means you can't charge that client a fee later.",[15,2050,244],{"id":243},[11,2052,2053,2054,104],{},"Open your booking page in a private window and pick a service the policy covers. Before confirming, you see the deposit or card request and the cancellation terms, the same as ",[26,2055,1903],{},[15,2057,251],{"id":250},[50,2059,2061],{"id":2060},"connect-payments-first","\"Connect payments first\"",[11,2063,2064,2065,2068],{},"Online payments aren't connected. Select ",[26,2066,2067],{},"Connect payments"," and finish the setup, then come back.",[50,2070,2072],{"id":2071},"does-changing-the-policy-affect-existing-bookings","Does changing the policy affect existing bookings?",[11,2074,2075],{},"No. Each booking keeps the terms it was made under. The new policy applies to bookings made after you save.",[50,2077,2079],{"id":2078},"when-is-the-no-show-fee-charged","When is the no-show fee charged?",[11,2081,2082,2083,104],{},"When your team marks the no-show and charges it from the appointment. It doesn't happen by itself. See ",[34,2084,2085],{"href":236},"Deposits, cancellation and no-show fees",{"title":296,"searchDepth":297,"depth":297,"links":2087},[2088,2089,2097,2098,2099,2100],{"id":17,"depth":297,"text":18},{"id":1819,"depth":297,"text":1820,"children":2090},[2091,2092,2093,2094,2095,2096],{"id":1825,"depth":303,"text":1826},{"id":1833,"depth":303,"text":1834},{"id":1853,"depth":303,"text":1854},{"id":1864,"depth":303,"text":1865},{"id":1886,"depth":303,"text":1887},{"id":1897,"depth":303,"text":1898},{"id":1916,"depth":297,"text":1917},{"id":1998,"depth":297,"text":1999},{"id":243,"depth":297,"text":244},{"id":250,"depth":297,"text":251,"children":2101},[2102,2103,2104],{"id":2060,"depth":303,"text":2061},{"id":2071,"depth":303,"text":2072},{"id":2078,"depth":303,"text":2079},"Choose whether clients add a card or pay a deposit when they book, set late-cancellation and no-show fees, and give a service or location its own policy.","i-lucide-receipt-text",[2108,2109,2110,2111,2112,2113],"require a deposit","no show fee setup","cancellation fee policy","card on file booking","deposit percentage","late cancellation window",{},70,[1815,236,2117],"\u002Fhelp\u002Fcalendar\u002Freschedule-cancel-and-no-shows",{"title":1788,"description":2105},"help\u002Fsettings\u002Fpayment-policy","sbFLq0OtNSDqFXuM9R42u8VY09ijy-u3m6vV0rEpRi8",[],[2123,2125,2127,2129,2130,2132,2134],{"path":2124,"translationReviewed":330},"\u002Fhelp\u002Fel\u002Fgetting-started\u002Ftest-your-booking-link-on-a-phone",{"path":2126,"translationReviewed":330},"\u002Fhelp\u002Fes\u002Fgetting-started\u002Ftest-your-booking-link-on-a-phone",{"path":2128,"translationReviewed":330},"\u002Fhelp\u002Ffr\u002Fgetting-started\u002Ftest-your-booking-link-on-a-phone",{"path":332,"translationReviewed":319},{"path":2131,"translationReviewed":330},"\u002Fhelp\u002Fpt-br\u002Fgetting-started\u002Ftest-your-booking-link-on-a-phone",{"path":2133,"translationReviewed":330},"\u002Fhelp\u002Fpt-pt\u002Fgetting-started\u002Ftest-your-booking-link-on-a-phone",{"path":2135,"translationReviewed":330},"\u002Fhelp\u002Fsq\u002Fgetting-started\u002Ftest-your-booking-link-on-a-phone",1794073886263]