[{"data":1,"prerenderedAt":975},["ShallowReactive",2],{"help:\u002Fhelp\u002Fgrowth\u002Fboost-your-google-rating":3,"help-all-categories":215,"help-cat-articles:\u002Fhelp\u002Fgrowth\u002Fboost-your-google-rating":335,"help-related:\u002Fhelp\u002Fgrowth\u002Fboost-your-google-rating":336},{"id":4,"title":5,"audience":6,"body":7,"category":194,"description":195,"draft":196,"extension":197,"icon":198,"keywords":199,"meta":205,"navigation":206,"order":207,"path":208,"related":209,"seo":211,"stem":212,"updatedAt":213,"__hash__":214},"help\u002Fhelp\u002Fgrowth\u002Fboost-your-google-rating.md","Boost your Google rating","clinic",{"type":8,"value":9,"toc":177},"minimark",[10,14,22,27,74,78,130,139,145,149,153,159,163,166,170],[11,12,13],"p",{},"Google Rating Boost turns your best in-app reviews into public Google reviews. When a client rates you at or above your chosen threshold in Owneli's review flow, they get one follow-up email inviting them to say it again on Google — capped to once per client every six months so regulars aren't pestered.",[11,15,16,17,21],{},"Setting it up needs admin access: ",[18,19,20],"strong",{},"Settings → Google rating boost",".",[23,24,26],"h2",{"id":25},"how-do-i-set-it-up","How do I set it up?",[28,29,30,35,38,42,52,56,59,63],"steps",{},[31,32,34],"h3",{"id":33},"get-your-google-review-links","Get your Google review link(s)",[11,36,37],{},"From your Google Business Profile, copy the \"ask for reviews\" short link. For multiple locations, grab each location's own link.",[31,39,41],{"id":40},"configure-the-add-on","Configure the add-on",[11,43,44,45,47,48,51],{},"In ",[18,46,20],{},", paste a ",[18,49,50],{},"default review URL"," and, for multi-location workspaces, a per-location URL (the location's own link wins where set; the default covers the rest).",[31,53,55],{"id":54},"pick-the-threshold","Pick the threshold",[11,57,58],{},"Choose the minimum in-app rating that triggers the invite — 3, 4 (the default), or 5 stars.",[31,60,62],{"id":61},"enable-it","Enable it",[11,64,65,66,69,70,73],{},"Turn the add-on on. The status reads ",[18,67,68],{},"Active"," once enabled and at least one URL is configured; ",[18,71,72],{},"Needs setup"," means it's on but has nowhere to send people.",[23,75,77],{"id":76},"how-it-decides-who-gets-asked","How it decides who gets asked",[79,80,81,94],"table",{},[82,83,84],"thead",{},[85,86,87,91],"tr",{},[88,89,90],"th",{},"Gate",[88,92,93],{},"Rule",[95,96,97,106,114,122],"tbody",{},[85,98,99,103],{},[100,101,102],"td",{},"Rating",[100,104,105],{},"The client's in-app rating is at or above your threshold",[85,107,108,111],{},[100,109,110],{},"Contact",[100,112,113],{},"The client record has an email address",[85,115,116,119],{},[100,117,118],{},"Frequency",[100,120,121],{},"No Google-review invite was sent to this client in the last 6 months",[85,123,124,127],{},[100,125,126],{},"Destination",[100,128,129],{},"The location's review URL, or the default, exists",[11,131,132,133,138],{},"If any gate fails, nothing is sent — quietly. Ratings below the threshold never trigger an ask, which is the point: unhappy feedback stays in your in-app ",[134,135,137],"a",{"href":136},"\u002Fhelp\u002Fgrowth\u002Freviews","reviews"," flow where you can respond privately.",[140,141,142],"warning",{},[11,143,144],{},"Selectively soliciting only positive reviewers (\"review gating\") is against Google's policies in some readings and regulated in some jurisdictions. Choose your threshold with that in mind — a threshold of 3 asks nearly everyone; 5 asks only the delighted.",[23,146,148],{"id":147},"common-questions","Common questions",[31,150,152],{"id":151},"why-didnt-a-5-star-client-get-the-email","Why didn't a 5-star client get the email?",[11,154,155,156,158],{},"Check the gates in order: is the add-on ",[18,157,68],{}," with a URL for their location, do they have an email on file, and were they already invited within the last six months?",[31,160,162],{"id":161},"does-this-post-reviews-to-google-for-the-client","Does this post reviews to Google for the client?",[11,164,165],{},"No. It sends one email with your Google review link; the client writes (or doesn't write) the review themselves, in their own words.",[31,167,169],{"id":168},"where-do-the-in-app-ratings-come-from","Where do the in-app ratings come from?",[11,171,172,173,176],{},"From Owneli's post-visit review ask — see ",[134,174,175],{"href":136},"Reviews",". Google Rating Boost is a follow-up layer on top of that flow, not a separate survey.",{"title":178,"searchDepth":179,"depth":179,"links":180},"",2,[181,188,189],{"id":25,"depth":179,"text":26,"children":182},[183,185,186,187],{"id":33,"depth":184,"text":34},3,{"id":40,"depth":184,"text":41},{"id":54,"depth":184,"text":55},{"id":61,"depth":184,"text":62},{"id":76,"depth":179,"text":77},{"id":147,"depth":179,"text":148,"children":190},[191,192,193],{"id":151,"depth":184,"text":152},{"id":161,"depth":184,"text":162},{"id":168,"depth":184,"text":169},"growth","Automatically invite happy clients to leave a Google review after a high in-app rating — with a threshold you pick and a built-in frequency cap.",false,"md","i-lucide-star",[200,201,202,203,204],"get more google reviews","google rating boost","google review link salon","ask clients for google review","review threshold",{},true,80,"\u002Fhelp\u002Fgrowth\u002Fboost-your-google-rating",[136,210],"\u002Fhelp\u002Fgrowth\u002Fautomations",{"title":5,"description":195},"help\u002Fgrowth\u002Fboost-your-google-rating","2026-08-14","s8hhLQcxiU1up4xWx36ZO_74UVOg40kakDol4bEw_tg",[216,227,236,245,255,265,275,285,294,304,314,325],{"id":217,"title":218,"audience":6,"description":219,"extension":220,"icon":221,"meta":222,"order":223,"slug":224,"stem":225,"__hash__":226},"helpCategories\u002Fhelp\u002Fcategories\u002Fgetting-started.yml","Getting started","Set up your workspace, learn the layout, and run your first day.","yml","i-lucide-compass",{},1,"getting-started","help\u002Fcategories\u002Fgetting-started","lTnfg_2tKvxQ9QanJ9XY3shoBHrJNWNfnxhcYaaKKPI",{"id":228,"title":229,"audience":6,"description":230,"extension":220,"icon":231,"meta":232,"order":179,"slug":233,"stem":234,"__hash__":235},"helpCategories\u002Fhelp\u002Fcategories\u002Fcalendar.yml","Calendar & booking","Book, move, and cancel appointments. Block time, work the waitlist, and read the grid at a glance.","i-lucide-calendar",{},"calendar","help\u002Fcategories\u002Fcalendar","s5UMHzRIeTUFi7mdsOyuSluzJBp79U9WTsTpOtbaW-E",{"id":237,"title":238,"audience":6,"description":239,"extension":220,"icon":240,"meta":241,"order":184,"slug":242,"stem":243,"__hash__":244},"helpCategories\u002Fhelp\u002Fcategories\u002Fcheckout.yml","Checkout & payments","Ring up a sale, take tips, handle deposits and fees, issue refunds, and close the drawer.","i-lucide-credit-card",{},"checkout","help\u002Fcategories\u002Fcheckout","4PQPgJd7Z25g0SvtoqqdMlnzk3DlcJpaZhNAiNiYVW0",{"id":246,"title":247,"audience":6,"description":248,"extension":220,"icon":249,"meta":250,"order":251,"slug":252,"stem":253,"__hash__":254},"helpCategories\u002Fhelp\u002Fcategories\u002Fclients.yml","Clients & forms","Add and find clients, read a client profile, and send forms and consents.","i-lucide-users",{},4,"clients","help\u002Fcategories\u002Fclients","u-tqzEJo2gR_wJ7x7y-EMIF3L4TP9EuBWlamwgwCC0I",{"id":256,"title":257,"audience":6,"description":258,"extension":220,"icon":259,"meta":260,"order":261,"slug":262,"stem":263,"__hash__":264},"helpCategories\u002Fhelp\u002Fcategories\u002Fretail.yml","Memberships, packages & gift cards","The things clients buy once and spend down over time, and how each one behaves at checkout.","i-lucide-gift",{},5,"retail","help\u002Fcategories\u002Fretail","wVVr_rc_P9p2RZWwy0XKsNB9fQ7XtQxxIz4qnixkGkg",{"id":266,"title":267,"audience":6,"description":268,"extension":220,"icon":269,"meta":270,"order":271,"slug":272,"stem":273,"__hash__":274},"helpCategories\u002Fhelp\u002Fcategories\u002Foperations.yml","Operations","The internal side of the business, covering your written playbook, task boards, venue incidents, and the policies everyone signs.","i-lucide-briefcase",{},6,"operations","help\u002Fcategories\u002Foperations","kSPRTYYbOW5LBNuaYXGv0C4IE7BqS2n-OkCSI97f-cM",{"id":276,"title":277,"audience":6,"description":278,"extension":220,"icon":279,"meta":280,"order":281,"slug":282,"stem":283,"__hash__":284},"helpCategories\u002Fhelp\u002Fcategories\u002Fteam.yml","Team & scheduling","Working hours, the weekly roster, clock-in, timesheets, and time off.","i-lucide-id-card",{},7,"team","help\u002Fcategories\u002Fteam","1cMbCRwUmewb4t_DwUJ7jJUjntx-odU8jRDgBredsPs",{"id":286,"title":287,"audience":6,"description":288,"extension":220,"icon":289,"meta":290,"order":291,"slug":194,"stem":292,"__hash__":293},"helpCategories\u002Fhelp\u002Fcategories\u002Fgrowth.yml","Reports & growth","Read the numbers, export them, and find the report you actually need.","i-lucide-trending-up",{},8,"help\u002Fcategories\u002Fgrowth","3XyCU-DkoYi7xSPz0tDRohlYkNBUS0YsLo-insknI8o",{"id":295,"title":296,"audience":6,"description":297,"extension":220,"icon":298,"meta":299,"order":300,"slug":301,"stem":302,"__hash__":303},"helpCategories\u002Fhelp\u002Fcategories\u002Fsettings.yml","Settings & admin","Services and pricing, who can see what, and moving your data in from another system.","i-lucide-settings",{},9,"settings","help\u002Fcategories\u002Fsettings","rdLQHp7tfAu5iySbsypfXu1kOuujDAuLVk6yGidNvtQ",{"id":305,"title":306,"audience":6,"description":307,"extension":220,"icon":308,"meta":309,"order":310,"slug":311,"stem":312,"__hash__":313},"helpCategories\u002Fhelp\u002Fcategories\u002Faccount.yml","Your login and profile","Your own login, password, two-factor security, profile, and language.","i-lucide-user-circle",{},10,"account","help\u002Fcategories\u002Faccount","8JZPH_8Q-lnEEFgysE9gCwyd1pzUe2hfAebATuQ5Pog",{"id":315,"title":316,"audience":317,"description":318,"extension":220,"icon":319,"meta":320,"order":321,"slug":322,"stem":323,"__hash__":324},"helpCategories\u002Fhelp\u002Fcategories\u002Fbook-online.yml","Book online","client","Booking, paying, and managing your visit from your venue's booking page and the private links they send you.","i-lucide-globe",{},20,"book-online","help\u002Fcategories\u002Fbook-online","dUBIoELt-ci1vqbw_VX1VA6PGJV8V-9x4ZmpAk1aXXE",{"id":326,"title":327,"audience":317,"description":328,"extension":220,"icon":329,"meta":330,"order":331,"slug":332,"stem":333,"__hash__":334},"helpCategories\u002Fhelp\u002Fcategories\u002Fportal.yml","Your account and visits","Booking from your account, managing your visits, and using your wallet, memberships and rewards.","i-lucide-user-round",{},21,"portal","help\u002Fcategories\u002Fportal","D8_zQhv9hO2b9PYDADw-ebh1yZUuC0UcBt3DDZbMAH4",[],[337,628],{"id":338,"title":339,"audience":6,"body":340,"category":194,"description":619,"draft":196,"extension":197,"icon":198,"keywords":620,"meta":621,"navigation":206,"order":321,"path":136,"related":622,"seo":624,"stem":625,"updatedAt":626,"__hash__":627},"help\u002Fhelp\u002Fgrowth\u002Freviews.md","Collecting and managing reviews",{"type":8,"value":341,"toc":608},[342,347,350,354,357,360,364,367,371,386,390,417,427,431,474,485,489,494,501,563,575,580,584,590,594],[11,343,344],{},[18,345,346],{},"Growth → Reviews",[11,348,349],{},"Reviews are collected automatically — a request goes out 24 hours after each appointment. You don't chase them by hand.",[23,351,353],{"id":352},"what-the-client-sees","What the client sees",[11,355,356],{},"The request link opens a short public page: an overall star rating, a would-you-recommend question, and an optional comment. No sign-in, no account.",[11,358,359],{},"Once they submit, that's it — the link shows their submitted review rather than letting them rewrite it.",[23,361,363],{"id":362},"turning-collection-on","Turning collection on",[11,365,366],{},"If your reviews page is empty, review requests aren't enabled yet. Enable them in settings and they start going out automatically after each appointment. Nothing is sent retroactively.",[23,368,370],{"id":369},"the-reviews-page","The reviews page",[11,372,373,374,377,378,381,382,385],{},"Three figures across the top: your ",[18,375,376],{},"average"," out of 5, the ",[18,379,380],{},"total"," number of reviews, and the ",[18,383,384],{},"distribution"," across the five star ratings. The distribution is the more useful one — an average of 4.6 made of mostly 5s with a few 1s is a different business from a steady wall of 4s and 5s.",[31,387,389],{"id":388},"filtering","Filtering",[391,392,393,400,405,411],"ul",{},[394,395,396,399],"li",{},[18,397,398],{},"Status"," — Submitted, Pending, Flagged",[394,401,402,404],{},[18,403,102],{}," — 1+ through 5-only",[394,406,407,410],{},[18,408,409],{},"Sort"," — most recent, highest, lowest",[394,412,413,416],{},[18,414,415],{},"Location"," — per site, or all locations",[418,419,420],"tip",{},[11,421,422,423,426],{},"Sort by ",[18,424,425],{},"lowest rating"," once a week. That list is your operational to-do; the five-star list is just morale.",[31,428,430],{"id":429},"statuses","Statuses",[79,432,433,442],{},[82,434,435],{},[85,436,437,439],{},[88,438,398],{},[88,440,441],{},"Meaning",[95,443,444,454,464],{},[85,445,446,451],{},[100,447,448],{},[18,449,450],{},"Pending",[100,452,453],{},"Requested, not yet answered",[85,455,456,461],{},[100,457,458],{},[18,459,460],{},"Submitted",[100,462,463],{},"The client answered",[85,465,466,471],{},[100,467,468],{},[18,469,470],{},"Flagged",[100,472,473],{},"Marked for attention",[11,475,476,477,480,481,484],{},"A review left without a name shows as ",[18,478,479],{},"Anonymous",", and one left without a comment shows as ",[18,482,483],{},"No comment"," — a bare rating is still a data point.",[23,486,488],{"id":487},"google-rating-boost","Google Rating Boost",[11,490,491],{},[18,492,493],{},"Settings → Add-ons → Google Rating Boost",[11,495,496,497,500],{},"When a client submits a ",[18,498,499],{},"high"," rating on your own review request, this automatically emails them a one-tap link to post that review on Google.",[79,502,503,513],{},[82,504,505],{},[85,506,507,510],{},[88,508,509],{},"Setting",[88,511,512],{},"What it does",[95,514,515,525,539,553],{},[85,516,517,522],{},[100,518,519],{},[18,520,521],{},"Enable",[100,523,524],{},"Turns the follow-up on",[85,526,527,532],{},[100,528,529],{},[18,530,531],{},"Invite clients who rate",[100,533,534,535,538],{},"The threshold — 3+, 4+, or 5 only. Reviews below it are ",[18,536,537],{},"never"," asked to post on Google.",[85,540,541,546],{},[100,542,543],{},[18,544,545],{},"Default Google review link",[100,547,548,549,21],{},"Used for any location without its own. Find it in your Google Business Profile under ",[550,551,552],"em",{},"Ask for reviews",[85,554,555,560],{},[100,556,557],{},[18,558,559],{},"Per-location links",[100,561,562],{},"Each location can have its own, or fall back to the default",[11,564,565,566,569,570,572,573,21],{},"The add-on shows its own status: ",[18,567,568],{},"Available"," (off), ",[18,571,72],{}," (on but no link configured), or ",[18,574,68],{},[140,576,577],{},[11,578,579],{},"Review-gating rules vary by platform and by jurisdiction, and Google's own policies on soliciting reviews change. Only inviting happy clients to post publicly is a deliberate choice with compliance implications — check it against the current policies that apply to you before switching it on.",[23,581,583],{"id":582},"responding","Responding",[11,585,586,587,589],{},"Reviews are visible on the client's profile under their ",[18,588,175],{}," tab, so the person who next sees them knows what was said. Reviews access is its own permission — a role can read reviews without being an admin, and staff-tier roles are scoped to their own by default.",[23,591,593],{"id":592},"reporting","Reporting",[391,595,596,602],{},[394,597,598,601],{},[18,599,600],{},"Growth → Reports → Reviews list"," — every review, filterable and exportable",[394,603,604,607],{},[18,605,606],{},"Growth → Reports → Review rating trend"," — whether your average is moving, and in which direction",{"title":178,"searchDepth":179,"depth":179,"links":609},[610,611,612,616,617,618],{"id":352,"depth":179,"text":353},{"id":362,"depth":179,"text":363},{"id":369,"depth":179,"text":370,"children":613},[614,615],{"id":388,"depth":184,"text":389},{"id":429,"depth":184,"text":430},{"id":487,"depth":179,"text":488},{"id":582,"depth":179,"text":583},{"id":592,"depth":179,"text":593},"How review requests go out automatically, what clients see, and how the Google rating boost works.",[],{},[210,623],"\u002Fhelp\u002Fgrowth\u002Ffind-and-read-a-report",{"title":339,"description":619},"help\u002Fgrowth\u002Freviews","2026-07-26","9FSjeRy02kIFLTLQ5ogebTgmwA2OxTQH77_6VZMMppY",{"id":629,"title":630,"audience":6,"body":631,"category":194,"description":964,"draft":196,"extension":197,"icon":965,"keywords":966,"meta":967,"navigation":206,"order":968,"path":210,"related":969,"seo":971,"stem":972,"updatedAt":973,"__hash__":974},"help\u002Fhelp\u002Fgrowth\u002Fautomations.md","Automations",{"type":8,"value":632,"toc":946},[633,638,641,645,648,652,655,700,704,729,733,741,745,762,766,775,779,784,788,808,812,815,834,837,841,844,848,854,865,879,882,890,894,897,900,904,913,917,923,927,943],[11,634,635],{},[18,636,637],{},"Growth → Automations",[11,639,640],{},"Automations are the messages that go out without anyone pressing send: reminders, confirmations, review requests, birthday notes. You configure them once.",[23,642,644],{"id":643},"the-catalogue","The catalogue",[11,646,647],{},"Automations are grouped by what they're for.",[31,649,651],{"id":650},"reminders","Reminders",[11,653,654],{},"Nudge clients before their visit so fewer no-show.",[79,656,657,667],{},[82,658,659],{},[85,660,661,664],{},[88,662,663],{},"Automation",[88,665,666],{},"Default",[95,668,669,679,691],{},[85,670,671,676],{},[100,672,673],{},[18,674,675],{},"48-hour reminder",[100,677,678],{},"Off",[85,680,681,686],{},[100,682,683],{},[18,684,685],{},"24-hour reminder",[100,687,688],{},[18,689,690],{},"On",[85,692,693,698],{},[100,694,695],{},[18,696,697],{},"3-hour reminder",[100,699,678],{},[31,701,703],{"id":702},"appointment-updates","Appointment updates",[11,705,706,707,710,711,710,714,710,717,710,720,710,723,710,726,21],{},"Keep clients in the loop as their booking changes: ",[18,708,709],{},"New appointment",", ",[18,712,713],{},"Rescheduled",[18,715,716],{},"Cancelled",[18,718,719],{},"No-show follow-up",[18,721,722],{},"Thank you for visiting",[18,724,725],{},"Thank you for tipping",[18,727,728],{},"Aftercare",[31,730,732],{"id":731},"feedback-reviews","Feedback & reviews",[11,734,735,738,739,21],{},[18,736,737],{},"Review request"," — see ",[134,740,339],{"href":136},[31,742,744],{"id":743},"increase-bookings","Increase bookings",[11,746,747,710,750,710,753,710,756,710,759,21],{},[18,748,749],{},"Rebook reminder",[18,751,752],{},"Expiring benefits",[18,754,755],{},"Birthday",[18,757,758],{},"Win-back",[18,760,761],{},"Reward loyal clients",[31,763,765],{"id":764},"waitlist-updates","Waitlist updates",[11,767,768,771,772,21],{},[18,769,770],{},"Added to waitlist"," and ",[18,773,774],{},"A slot opened up",[31,776,778],{"id":777},"milestones","Milestones",[11,780,781,21],{},[18,782,783],{},"Welcome new clients",[31,785,787],{"id":786},"client-loyalty","Client loyalty",[11,789,790,710,793,710,796,710,799,710,802,710,805,21],{},[18,791,792],{},"Points earned",[18,794,795],{},"New tier reached",[18,797,798],{},"Reward available",[18,800,801],{},"Referral friend booked",[18,803,804],{},"Referral reward available",[18,806,807],{},"Referred friend welcome",[23,809,811],{"id":810},"configuring-one","Configuring one",[11,813,814],{},"Open an automation from the catalogue and you can set:",[391,816,817,822,828],{},[394,818,819],{},[18,820,821],{},"On or off",[394,823,824,827],{},[18,825,826],{},"Channels"," — email, SMS, or both. Not every automation is SMS-capable; the ones that are say so.",[394,829,830,833],{},[18,831,832],{},"The content"," — each automation has an email behind it, and the catalogue card previews what the message leads with",[11,835,836],{},"Roughly half the catalogue is on by default — the ones nearly every business wants, like the 24-hour reminder and the booking confirmation. The rest are opt-in.",[23,838,840],{"id":839},"per-appointment-overrides","Per-appointment overrides",[11,842,843],{},"Some automations can be overridden for a single booking, from the appointment's automations panel. Use it for the client who has explicitly asked not to be reminded, without turning reminders off for everyone.",[23,845,847],{"id":846},"quiet-hours","Quiet hours",[849,850,851],"note",{},[11,852,853],{},"A 2am appointment reminder is exactly as unwelcome as a 2am marketing text. Every client-facing send passes through the same quiet-hours gate.",[11,855,856,857,860,861,864],{},"Quiet hours are a local-time window during which messages are ",[18,858,859],{},"not"," sent. The default sendable window is ",[18,862,863],{},"9:00 to 20:00"," in your business's timezone.",[391,866,867,873],{},[394,868,869,872],{},[18,870,871],{},"SMS"," inside quiet hours is held by the queue.",[394,874,875,878],{},[18,876,877],{},"Email"," reminders and retention nudges have their scheduled time pushed forward, so they go out the moment the window reopens rather than overnight.",[11,880,881],{},"The window is resolved in your business's own timezone, never the server's, and a location can carry its own override.",[140,883,884],{},[11,885,886,887,889],{},"Transactional messages — a booking confirmation, a cancellation notice, a receipt — are ",[18,888,859],{}," deferred. Someone who books at 11pm gets their confirmation at 11pm, because a confirmation that arrives nine hours late is worse than one that arrives at a bad hour. Only reminders and marketing defer.",[23,891,893],{"id":892},"consent","Consent",[11,895,896],{},"Marketing consent is separate from appointment notifications, and both are per-client. Turning on appointment SMS for a client is not permission to send them campaigns.",[11,898,899],{},"Clients can opt out of appointment emails, appointment SMS, and birthday messages independently, from their profile or from their own account.",[23,901,903],{"id":902},"sms-costs","SMS costs",[11,905,906,907,909,910,21],{},"SMS is charged per segment against a messaging balance. If the balance runs out, SMS stops sending while email continues — check the balance shown at the top of ",[18,908,630],{},", or top up under ",[18,911,912],{},"Settings → Billing → Messaging wallet",[23,914,916],{"id":915},"history","History",[11,918,919,920,922],{},"Each automation has a ",[18,921,916],{}," view showing what actually fired and when, which is the fastest way to answer \"did the reminder go out?\" without guessing.",[23,924,926],{"id":925},"automations-versus-campaigns","Automations versus campaigns",[11,928,929,930,933,934,938,939,942],{},"An automation is ",[18,931,932],{},"triggered"," — it fires when something happens to one client. A ",[134,935,937],{"href":936},"\u002Fhelp\u002Fgrowth\u002Fcampaigns","campaign"," is ",[18,940,941],{},"broadcast"," — you choose an audience and a time, and it goes to all of them at once.",[11,944,945],{},"If your sentence has \"when\", it's an automation. If it has \"everyone who\", it's a campaign.",{"title":178,"searchDepth":179,"depth":179,"links":947},[948,957,958,959,960,961,962,963],{"id":643,"depth":179,"text":644,"children":949},[950,951,952,953,954,955,956],{"id":650,"depth":184,"text":651},{"id":702,"depth":184,"text":703},{"id":731,"depth":184,"text":732},{"id":743,"depth":184,"text":744},{"id":764,"depth":184,"text":765},{"id":777,"depth":184,"text":778},{"id":786,"depth":184,"text":787},{"id":810,"depth":179,"text":811},{"id":839,"depth":179,"text":840},{"id":846,"depth":179,"text":847},{"id":892,"depth":179,"text":893},{"id":902,"depth":179,"text":903},{"id":915,"depth":179,"text":916},{"id":925,"depth":179,"text":926},"The messages Owneli sends on your behalf — what's in the catalogue, which are on by default, and how quiet hours protect your clients.","i-lucide-zap",[],{},30,[936,136,970],"\u002Fhelp\u002Fcalendar\u002Fbook-an-appointment",{"title":630,"description":964},"help\u002Fgrowth\u002Fautomations","2026-09-01","6qmwAeW884UxJXhOv2aDJYzANfkzJswWmv-Rlu9Kxrw",1790210903324]