[{"data":1,"prerenderedAt":981},["ShallowReactive",2],{"help:\u002Fhelp\u002Fgrowth\u002Fmessaging-wallet-currency":3,"help-all-categories:en":222,"help-cat-articles:\u002Fhelp\u002Fgrowth\u002Fmessaging-wallet-currency":352,"help-related:\u002Fhelp\u002Fgrowth\u002Fmessaging-wallet-currency":353,"help-live-topics:\u002Fhelp\u002Fgrowth\u002Fmessaging-wallet-currency":966,"help-counterparts:\u002Fhelp\u002Fgrowth\u002Fmessaging-wallet-currency":967},{"id":4,"title":5,"audience":6,"body":7,"category":196,"description":197,"draft":198,"extension":199,"icon":200,"keywords":201,"locale":209,"meta":210,"navigation":211,"order":212,"path":213,"related":214,"seo":217,"sourceHash":218,"stem":219,"translationReviewed":198,"updatedAt":220,"__hash__":221},"help\u002Fhelp\u002Fgrowth\u002Fmessaging-wallet-currency.md","Which currency your messaging balance is in","clinic",{"type":8,"value":9,"toc":182},"minimark",[10,23,28,31,81,88,95,99,102,112,116,123,126,130,145,149,154,157,161,168,172],[11,12,13,14,18,19,22],"p",{},"Your messaging balance, the prepaid money your texts and WhatsApp messages use, is kept in Canadian or US dollars. Every amount in the wallet names its dollar, such as ",[15,16,17],"strong",{},"CA$50"," or ",[15,20,21],{},"US$50",", so a receipt never leaves you guessing.",[24,25,27],"h2",{"id":26},"how-owneli-picks-the-currency","How Owneli picks the currency",[11,29,30],{},"The wallet takes your business's currency the first time money goes into it:",[32,33,34,47],"table",{},[35,36,37],"thead",{},[38,39,40,44],"tr",{},[41,42,43],"th",{},"Your business",[41,45,46],{},"Wallet currency",[48,49,50,59,67,74],"tbody",{},[38,51,52,56],{},[53,54,55],"td",{},"Sells in Canadian dollars",[53,57,58],{},"Canadian dollars (CA$)",[38,60,61,64],{},[53,62,63],{},"Sells in US dollars",[53,65,66],{},"US dollars (US$)",[38,68,69,72],{},[53,70,71],{},"Sells in another currency, and is in Canada",[53,73,58],{},[38,75,76,79],{},[53,77,78],{},"Sells in another currency, anywhere else",[53,80,66],{},[11,82,83,84,87],{},"Your business's currency and country are under ",[15,85,86],{},"Settings → Business → Region & formats",". If you have no country set there, Owneli uses your main location's country.",[11,89,90,91,94],{},"Message prices are set in each currency, and the wallet shows the price of a text, in its own currency, beside ",[15,92,93],{},"Text and WhatsApp",".",[24,96,98],{"id":97},"the-currency-cant-change-later","The currency can't change later",[11,100,101],{},"Once your wallet has its first top-up, or any other entry, its currency is fixed for good. Owneli never converts a balance from one dollar to the other, so changing your currency or country afterwards doesn't change the wallet.",[103,104,105],"warning",{},[11,106,107,108,111],{},"If you're setting up a new business, set the right country and currency in ",[15,109,110],{},"Region & formats"," before your first top-up. A wallet with entries from before Owneli offered Canadian dollars stays in US dollars.",[24,113,115],{"id":114},"sales-tax-on-a-top-up","Sales tax on a top-up",[11,117,118,119,122],{},"If your billing address is in Canada, the sales tax Owneli collects for your province or territory is added on top of a top-up: GST or HST, plus QST in Quebec. The province in your billing details sets the tax, and the summary shows each tax line and the ",[15,120,121],{},"Total"," before you pay. No tax is added for a billing address outside Canada.",[11,124,125],{},"Your balance gets the top-up amount before tax. For example, a CA$50 top-up billed in Ontario charges your card CA$56.50 and adds CA$50 to your balance. The receipt Owneli emails you lists the tax, with Owneli's GST\u002FHST registration number.",[24,127,129],{"id":128},"check-your-currency","Check your currency",[11,131,132,133,136,137,140,141,144],{},"Go to ",[15,134,135],{},"Settings → Plan & data → Billing"," and open ",[15,138,139],{},"Messaging wallet",". The balance and every line of ",[15,142,143],{},"Balance history"," show CA$ or US$.",[24,146,148],{"id":147},"common-questions","Common questions",[150,151,153],"h3",{"id":152},"can-you-switch-my-wallet-to-canadian-dollars","Can you switch my wallet to Canadian dollars?",[11,155,156],{},"Not once it has any entries. If the currency looks wrong for your business, contact Owneli support.",[150,158,160],{"id":159},"why-dont-i-see-a-tax-line","Why don't I see a tax line?",[11,162,163,164,167],{},"Your billing address is outside Canada, or your billing details aren't filled in yet. Add them when you top up: ",[15,165,166],{},"Billing details"," asks for your address, and the province sets the tax.",[150,169,171],{"id":170},"can-i-top-up-in-the-phone-app","Can I top up in the phone app?",[11,173,174,175,178,179,94],{},"No. Top-ups are only on the website. The app shows your balance and history under ",[15,176,177],{},"Settings",", ",[15,180,181],{},"Billing",{"title":183,"searchDepth":184,"depth":184,"links":185},"",2,[186,187,188,189,190],{"id":26,"depth":184,"text":27},{"id":97,"depth":184,"text":98},{"id":114,"depth":184,"text":115},{"id":128,"depth":184,"text":129},{"id":147,"depth":184,"text":148,"children":191},[192,194,195],{"id":152,"depth":193,"text":153},3,{"id":159,"depth":193,"text":160},{"id":170,"depth":193,"text":171},"growth","Why your messaging balance shows CA$ or US$, how Owneli picks the currency, why it can't change later, and the sales tax on a Canadian top-up.",false,"md","i-lucide-coins",[202,203,204,205,206,207,208],"messaging balance currency","sms credits canadian dollars","why is my balance in us dollars","gst on top up","hst on sms credits","qst messaging","change wallet currency","en",{},true,62,"\u002Fhelp\u002Fgrowth\u002Fmessaging-wallet-currency",[215,216],"\u002Fhelp\u002Fgrowth\u002Fsms-credits-and-balance","\u002Fhelp\u002Fsettings\u002Fconnect-payments",{"title":5,"description":197},null,"help\u002Fgrowth\u002Fmessaging-wallet-currency","2026-10-21","x1DZsvC_54Sjj5dFcgLgIisKIA31H_hXJyWCB7bGHB8",[223,234,243,252,262,272,282,292,301,311,321,331,342],{"id":224,"title":225,"audience":6,"description":226,"extension":227,"icon":228,"locale":209,"meta":229,"order":230,"slug":231,"stem":232,"__hash__":233},"helpCategories\u002Fhelp\u002Fcategories\u002Fgetting-started.yml","Getting started","Set up your workspace, learn the layout, and run your first day.","yml","i-lucide-compass",{},1,"getting-started","help\u002Fcategories\u002Fgetting-started","XWdLlczvAN2WkYFBnnFsRmqcxjJZ2gKwKvv6uq-Vz4E",{"id":235,"title":236,"audience":6,"description":237,"extension":227,"icon":238,"locale":209,"meta":239,"order":184,"slug":240,"stem":241,"__hash__":242},"helpCategories\u002Fhelp\u002Fcategories\u002Fcalendar.yml","Calendar & booking","Book, move, and cancel appointments. Block time, work the waitlist, and read the grid at a glance.","i-lucide-calendar",{},"calendar","help\u002Fcategories\u002Fcalendar","z3KR3OktnhLsaie4PXcbGNMx2_qwpSKICgucJhJPImo",{"id":244,"title":245,"audience":6,"description":246,"extension":227,"icon":247,"locale":209,"meta":248,"order":193,"slug":249,"stem":250,"__hash__":251},"helpCategories\u002Fhelp\u002Fcategories\u002Fcheckout.yml","Checkout & payments","Ring up a sale, take tips, handle deposits and fees, issue refunds, and close the drawer.","i-lucide-credit-card",{},"checkout","help\u002Fcategories\u002Fcheckout","d3fGaGbg8UVNzV86Sm3UhMBmMVU5Uq7xuctHaJF8YEg",{"id":253,"title":254,"audience":6,"description":255,"extension":227,"icon":256,"locale":209,"meta":257,"order":258,"slug":259,"stem":260,"__hash__":261},"helpCategories\u002Fhelp\u002Fcategories\u002Fclients.yml","Clients & forms","Add and find clients, read a client profile, and send forms and consents.","i-lucide-users",{},4,"clients","help\u002Fcategories\u002Fclients","dyjAyAySpkmSCM4wiDyiDzqMd8ozhtKDP-iw7hL5GB8",{"id":263,"title":264,"audience":6,"description":265,"extension":227,"icon":266,"locale":209,"meta":267,"order":268,"slug":269,"stem":270,"__hash__":271},"helpCategories\u002Fhelp\u002Fcategories\u002Fretail.yml","Memberships, gift cards & stock","Memberships, packages and gift cards clients spend down over time, plus discounts, products and stock.","i-lucide-gift",{},5,"retail","help\u002Fcategories\u002Fretail","_LyI2n8iDSMGQx_VrxsZYiqFdvhoiBB-wdOVIQERjow",{"id":273,"title":274,"audience":6,"description":275,"extension":227,"icon":276,"locale":209,"meta":277,"order":278,"slug":279,"stem":280,"__hash__":281},"helpCategories\u002Fhelp\u002Fcategories\u002Foperations.yml","Operations","The internal side of the business, covering your written playbook, Planner boards, venue incidents, and the policies everyone signs.","i-lucide-briefcase",{},6,"operations","help\u002Fcategories\u002Foperations","luSTIvbrxAnMbbljwzuwD35YR2Xq6-n6HziARRXrq14",{"id":283,"title":284,"audience":6,"description":285,"extension":227,"icon":286,"locale":209,"meta":287,"order":288,"slug":289,"stem":290,"__hash__":291},"helpCategories\u002Fhelp\u002Fcategories\u002Fteam.yml","Team & scheduling","Invite your team, set working hours and shifts, and handle timesheets, time off, commission and payroll.","i-lucide-id-card",{},7,"team","help\u002Fcategories\u002Fteam","82p-BQ6CYYNNt1GO80K3LXk-zcP5_6Tz-OA8hzQWB0Q",{"id":293,"title":294,"audience":6,"description":295,"extension":227,"icon":296,"locale":209,"meta":297,"order":298,"slug":196,"stem":299,"__hash__":300},"helpCategories\u002Fhelp\u002Fcategories\u002Fgrowth.yml","Reports & growth","Read and export your reports, and grow with campaigns, automations, reviews, loyalty and Oryx.","i-lucide-trending-up",{},8,"help\u002Fcategories\u002Fgrowth","8zQ8GEUGer6qaVxqH4V6H7Qa1R1CPcZ1gkGsL74JZSQ",{"id":302,"title":303,"audience":6,"description":304,"extension":227,"icon":305,"locale":209,"meta":306,"order":307,"slug":308,"stem":309,"__hash__":310},"helpCategories\u002Fhelp\u002Fcategories\u002Fsettings.yml","Settings & admin","Services and pricing, who can see what, and moving your data in from another system.","i-lucide-settings",{},9,"settings","help\u002Fcategories\u002Fsettings","Rh-1T4iTtJkcK-o-n1olOGqTuFb3u3HsJ3w9anPS5Ak",{"id":312,"title":313,"audience":6,"description":314,"extension":227,"icon":315,"locale":209,"meta":316,"order":317,"slug":318,"stem":319,"__hash__":320},"helpCategories\u002Fhelp\u002Fcategories\u002Faccount.yml","Your login and profile","Your own login, password, two-factor security, profile, and language.","i-lucide-user-circle",{},10,"account","help\u002Fcategories\u002Faccount","8rq4IYJIBjfrS6vI3NVuFEa6_2DFJY9hHbhft5lmpYA",{"id":322,"title":323,"audience":6,"description":324,"extension":227,"icon":325,"locale":209,"meta":326,"order":327,"slug":328,"stem":329,"__hash__":330},"helpCategories\u002Fhelp\u002Fcategories\u002Fclasses.yml","Classes","Set up class types and a weekly timetable, run the roster and check-in, and change or cancel a class.","i-lucide-users-round",{},11,"classes","help\u002Fcategories\u002Fclasses","FSCZW6YrpwxAdhnLI0Ifyxs7zSnOE5ugnsH8kDrDi-s",{"id":332,"title":333,"audience":334,"description":335,"extension":227,"icon":336,"locale":209,"meta":337,"order":338,"slug":339,"stem":340,"__hash__":341},"helpCategories\u002Fhelp\u002Fcategories\u002Fbook-online.yml","Book online","client","Booking, paying, and managing your visit from your venue's booking page and the private links they send you.","i-lucide-globe",{},20,"book-online","help\u002Fcategories\u002Fbook-online","GGAAKN9iClyv52FA3Er7Af4YQtGbIzTRT303vOeiSB4",{"id":343,"title":344,"audience":334,"description":345,"extension":227,"icon":346,"locale":209,"meta":347,"order":348,"slug":349,"stem":350,"__hash__":351},"helpCategories\u002Fhelp\u002Fcategories\u002Fportal.yml","Your account and visits","Booking from your account, managing your visits, and using your wallet, memberships and rewards.","i-lucide-user-round",{},21,"portal","help\u002Fcategories\u002Fportal","uo0Lw9Pu1VwWJX1_sOT4LXIaNXQ4An31M7StYYHtcBw",[],[354,675],{"id":355,"title":356,"audience":6,"body":357,"category":196,"description":657,"draft":198,"extension":199,"icon":658,"keywords":659,"locale":209,"meta":666,"navigation":211,"order":667,"path":215,"related":668,"seo":671,"sourceHash":218,"stem":672,"translationReviewed":198,"updatedAt":673,"__hash__":674},"help\u002Fhelp\u002Fgrowth\u002Fsms-credits-and-balance.md","SMS credits and your messaging balance",{"type":8,"value":358,"toc":640},[359,365,369,394,398,478,485,489,523,534,543,546,550,569,577,580,585,589,596,600,611,615,619,626,630,633,637],[11,360,361,362,94],{},"Text messages are paid from a prepaid messaging balance. Top it up by card, or let it top itself up when it runs low, so reminders and campaigns keep sending. Email and app notifications are free. The balance is in Canadian or US dollars; see ",[363,364,5],"a",{"href":213},[24,366,368],{"id":367},"before-you-start","Before you start",[370,371,372,379,385],"ul",{},[373,374,375,378],"li",{},[15,376,377],{},"Who can do it:"," admins and owners.",[373,380,381,384],{},[15,382,383],{},"Use the website."," Top-ups aren't available in the phone apps.",[373,386,387,390,391,94],{},[15,388,389],{},"Connect card payments first."," Top-ups unlock once Stripe is connected. See ",[363,392,393],{"href":216},"Connect card payments with Stripe",[24,395,397],{"id":396},"top-up-your-balance","Top up your balance",[399,400,401,405,419,423,448,452],"steps",{},[150,402,404],{"id":403},"open-the-wallet","Open the wallet",[11,406,132,407,136,409,411,412,414,415,418],{},[15,408,135],{},[15,410,139],{},". Under ",[15,413,93],{}," you see your balance and what a text costs. ",[15,416,417],{},"Running low"," shows when the balance is nearly empty.",[150,420,422],{"id":421},"choose-an-amount","Choose an amount",[11,424,425,426,411,429,432,433,436,437,440,441,444,445,94],{},"Select ",[15,427,428],{},"Top up",[15,430,431],{},"Set top-up amount",", choose an amount, such as the one marked ",[15,434,435],{},"Recommended",". Each says about how many texts it buys. Or choose ",[15,438,439],{},"Custom"," and enter your own ",[15,442,443],{},"Amount",". Select ",[15,446,447],{},"Continue",[150,449,451],{"id":450},"pay","Pay",[11,453,454,455,458,459,462,463,466,467,469,470,473,474,477],{},"Under ",[15,456,457],{},"Confirm top-up payment",", pay with your saved card or ",[15,460,461],{},"Use a different card",", and check ",[15,464,465],{},"Billed to"," and the total. Select ",[15,468,451],{}," with the amount. You see the amount ",[15,471,472],{},"added to your messaging balance",", and ",[15,475,476],{},"Your balance is now"," the new total.",[479,480],"help-shot",{"alt":481,"height":482,"src":483,"width":484},"The Messaging wallet tab of Billing in Settings: Email included, Text and WhatsApp on one shared balance marked running low, Turn on auto top-ups and Top up, and the balance history under it.",800,"\u002Fhelp\u002Fgrowth\u002Fsms-credits-and-balance\u002Fwallet.webp",1016,[24,486,488],{"id":487},"top-up-automatically","Top up automatically",[11,490,491,492,495,496,499,500,503,504,507,508,444,511,514,515,518,519,522],{},"In the wallet, select ",[15,493,494],{},"Turn on auto top-ups",". Set ",[15,497,498],{},"When balance drops to"," and ",[15,501,502],{},"Automatically top up with",", and under ",[15,505,506],{},"Card to charge",", select ",[15,509,510],{},"Add a card",[15,512,513],{},"Turn on",". You see ",[15,516,517],{},"Auto top-ups are on",", and the wallet shows ",[15,520,521],{},"Auto top-up on"," with your two amounts. Each time the balance drops that far, the card is charged and the balance refills.",[11,524,525,526,529,530,533],{},"To change it later, select ",[15,527,528],{},"Edit auto top-ups",". To stop it, select ",[15,531,532],{},"Turn off auto top-ups"," there.",[535,536,537],"tip",{},[11,538,539,540,542],{},"Set the threshold above what your busiest day uses. ",[15,541,143],{}," shows what each day's texts cost.",[11,544,545],{},"If the card is declined several times, auto top-up switches off and tells you; update the card and save to turn it back on.",[24,547,549],{"id":548},"what-a-text-costs","What a text costs",[11,551,552,553,555,556,559,560,178,563,499,566,94],{},"Texts are charged per segment. A short text is one segment; a long one, or one with emoji, uses several and costs more. ",[15,554,143],{}," shows each ",[15,557,558],{},"Text message"," with its segments, plus every ",[15,561,562],{},"Top-up",[15,564,565],{},"Refund",[15,567,568],{},"Adjustment",[11,570,571,572,576],{},"Texts from campaigns, automations such as reminders, and replies from the ",[363,573,575],{"href":574},"\u002Fhelp\u002Fclients\u002Fmessages-and-the-inbox","inbox"," all use the balance. Texts clients send you are free.",[11,578,579],{},"Texts leave only from your business's own texting line. Until you have one, nothing is texted or charged, and reminders still go by email.",[103,581,582],{},[11,583,584],{},"When the balance is empty, texts are skipped, not saved for later. Reminders still go by email. If texts seem to be missing, check the balance first.",[24,586,588],{"id":587},"replies-and-the-after-hours-reply","Replies and the after-hours reply",[11,590,591,592,595],{},"Replies to reminders use the balance too: the thank-you for a confirmation, the reply to a cancellation, and the one automatic reply a text gets while you're closed are each a paid text from your own line. Turning replies on also adds a line to each reminder, which often tips a reminder with a manage link from one segment to two, and the preview under ",[15,593,594],{},"Settings → Messaging → Replies to reminders"," shows the count. A confirmation or cancellation still happens when the balance is empty; only the reply text is skipped, and the thread says so.",[24,597,599],{"id":598},"check-it-worked","Check it worked",[11,601,602,603,605,606,608,609,94],{},"The balance under ",[15,604,93],{}," shows the new amount, and ",[15,607,143],{}," lists the ",[15,610,562],{},[24,612,614],{"id":613},"if-something-goes-wrong","If something goes wrong",[150,616,618],{"id":617},"card-payments-unlock-once-stripe-is-connected","\"Card payments unlock once Stripe is connected\"",[11,620,621,622,625],{},"Connect card payments under ",[15,623,624],{},"Settings → Payments & selling → Card payments",", then come back.",[150,627,629],{"id":628},"auto-top-up-is-paused","Auto top-up is paused",[11,631,632],{},"Your bank asked to approve a payment, or the card was declined. Top up once by hand, approve it, then save auto top-up again.",[150,634,636],{"id":635},"can-i-get-unused-balance-back","Can I get unused balance back?",[11,638,639],{},"Contact Owneli support.",{"title":183,"searchDepth":184,"depth":184,"links":641},[642,643,648,649,650,651,652],{"id":367,"depth":184,"text":368},{"id":396,"depth":184,"text":397,"children":644},[645,646,647],{"id":403,"depth":193,"text":404},{"id":421,"depth":193,"text":422},{"id":450,"depth":193,"text":451},{"id":487,"depth":184,"text":488},{"id":548,"depth":184,"text":549},{"id":587,"depth":184,"text":588},{"id":598,"depth":184,"text":599},{"id":613,"depth":184,"text":614,"children":653},[654,655,656],{"id":617,"depth":193,"text":618},{"id":628,"depth":193,"text":629},{"id":635,"depth":193,"text":636},"Top up the prepaid balance your text messages use, switch on automatic top-ups, and see what each text cost.","i-lucide-message-square-dot",[660,661,662,663,664,665],"sms credits","buy sms balance","text message cost","auto top up sms","sms not sending no balance","messaging balance",{},60,[669,574,670,213],"\u002Fhelp\u002Fgrowth\u002Fcampaigns","\u002Fhelp\u002Fgrowth\u002Fautomations",{"title":356,"description":657},"help\u002Fgrowth\u002Fsms-credits-and-balance","2026-11-06","hhqin4Lm3-6V2WHhMNSJ3xqQ2yJkYxtLZKGX7Pe-K1k",{"id":676,"title":393,"audience":6,"body":677,"category":308,"description":950,"draft":198,"extension":199,"icon":247,"keywords":951,"locale":209,"meta":958,"navigation":211,"order":667,"path":216,"related":959,"seo":962,"sourceHash":218,"stem":963,"translationReviewed":198,"updatedAt":964,"__hash__":965},"help\u002Fhelp\u002Fsettings\u002Fconnect-payments.md",{"type":8,"value":678,"toc":933},[679,682,684,696,700,746,750,830,840,849,853,875,886,888,898,900,904,907,911,918,922],[11,680,681],{},"Connecting Stripe lets you take card payments everywhere in Owneli: at checkout, deposits at booking, saved cards, payment links, membership billing and cancellation fees. Stripe checks your business once and pays your takings into your bank.",[24,683,368],{"id":367},[370,685,686,690],{},[373,687,688,378],{},[15,689,377],{},[373,691,692,695],{},[15,693,694],{},"Have these ready:"," your business details, the ID of the person responsible for the business, and the bank account you want paid into.",[24,697,699],{"id":698},"connect-stripe","Connect Stripe",[399,701,702,706,710,714,724,728,735,739],{},[150,703,705],{"id":704},"open-the-setting","Open the setting",[11,707,132,708,94],{},[15,709,624],{},[150,711,713],{"id":712},"start-with-stripe","Start with Stripe",[11,715,716,717,507,720,723],{},"On ",[15,718,719],{},"Card payments & payouts",[15,721,722],{},"Connect payouts",". Stripe's secure pages open.",[150,725,727],{"id":726},"fill-in-stripes-form","Fill in Stripe's form",[11,729,730,731,734],{},"Enter your business details, verify your identity, and add your bank account. If you stop partway, the button changes to ",[15,732,733],{},"Resume onboarding"," and nothing is lost.",[150,736,738],{"id":737},"come-back-to-owneli","Come back to Owneli",[11,740,741,742,745],{},"When Stripe is done, it sends you back. You see ",[15,743,744],{},"Stripe has your details",". Card payments switch on as soon as Stripe finishes checking.",[24,747,749],{"id":748},"what-the-status-means","What the status means",[32,751,752,762],{},[35,753,754],{},[38,755,756,759],{},[41,757,758],{},"Status",[41,760,761],{},"Meaning",[48,763,764,774,786,796,806,820],{},[38,765,766,771],{},[53,767,768],{},[15,769,770],{},"Not connected",[53,772,773],{},"You haven't started",[38,775,776,781],{},[53,777,778],{},[15,779,780],{},"Setup not finished",[53,782,783,784,94],{},"You started Stripe's form but didn't finish it. Select ",[15,785,733],{},[38,787,788,793],{},[53,789,790],{},[15,791,792],{},"Pending review",[53,794,795],{},"Stripe is checking your details. It's usually quick, sometimes a day or two.",[38,797,798,803],{},[53,799,800],{},[15,801,802],{},"Enabled",[53,804,805],{},"Card payments are on everywhere",[38,807,808,813],{},[53,809,810],{},[15,811,812],{},"Paused",[53,814,815,816,819],{},"Stripe has paused card payments or payouts until it has more information. Select ",[15,817,818],{},"Send details to Stripe"," to add it.",[38,821,822,827],{},[53,823,824],{},[15,825,826],{},"Closed",[53,828,829],{},"Stripe has closed card payments for the business. Only Stripe can review that, from your Stripe dashboard.",[11,831,832,833,836,837,839],{},"If ",[15,834,835],{},"Stripe needs more information"," appears, select ",[15,838,818],{}," by the date shown to keep payments and payouts running.",[103,841,842],{},[11,843,844,845,94],{},"Connecting doesn't make clients pay deposits or add cards. That's your ",[363,846,848],{"href":847},"\u002Fhelp\u002Fsettings\u002Fpayment-policy","payment policy",[24,850,852],{"id":851},"payouts","Payouts",[11,854,855,856,859,860,863,864,867,868,871,872,94],{},"Once payouts are on, set ",[15,857,858],{},"How often"," under ",[15,861,862],{},"Payout schedule",": every business day (the usual choice), weekly on a ",[15,865,866],{},"Day of the week",", or monthly on a ",[15,869,870],{},"Day of the month",". In a shorter month, a monthly payout comes on its last day. Select ",[15,873,874],{},"Save schedule",[11,876,877,878,881,882,885],{},"To change the bank account, see each payout or download tax forms, select ",[15,879,880],{},"Manage payouts",". ",[15,883,884],{},"Reports → Payouts"," lists every payout too.",[24,887,599],{"id":598},[11,889,890,891,893,894,897],{},"The status reads ",[15,892,802],{}," and the card says ",[15,895,896],{},"Connected. Card-on-file and payment links are live at checkout."," At checkout, card payment methods now appear.",[24,899,614],{"id":613},[150,901,903],{"id":902},"card-processing-isnt-configured-on-this-server-yet","\"Card processing isn't configured on this server yet\"",[11,905,906],{},"Card payments aren't set up for this Owneli environment. Cash, gift cards, memberships and external terminals still work. Contact Owneli support.",[150,908,910],{"id":909},"can-my-team-type-a-clients-card-number-into-owneli","Can my team type a client's card number into Owneli?",[11,912,913,914,94],{},"No. Clients enter their own card through a secure link or the booking page, so your team never handles card numbers. See ",[363,915,917],{"href":916},"\u002Fhelp\u002Fcheckout\u002Fsave-a-card-on-file","Save a client's card on file",[150,919,921],{"id":920},"a-client-disputed-a-charge","A client disputed a charge",[11,923,924,925,928,929,94],{},"You get a notification and an email, and it appears under ",[15,926,927],{},"Point of sale → Disputes"," with the bank's deadline. See ",[363,930,932],{"href":931},"\u002Fhelp\u002Fcheckout\u002Fcard-disputes","Respond to a card dispute",{"title":183,"searchDepth":184,"depth":184,"links":934},[935,936,942,943,944,945],{"id":367,"depth":184,"text":368},{"id":698,"depth":184,"text":699,"children":937},[938,939,940,941],{"id":704,"depth":193,"text":705},{"id":712,"depth":193,"text":713},{"id":726,"depth":193,"text":727},{"id":737,"depth":193,"text":738},{"id":748,"depth":184,"text":749},{"id":851,"depth":184,"text":852},{"id":598,"depth":184,"text":599},{"id":613,"depth":184,"text":614,"children":946},[947,948,949],{"id":902,"depth":193,"text":903},{"id":909,"depth":193,"text":910},{"id":920,"depth":193,"text":921},"Connect Stripe so you can take card payments, deposits and fees, follow its status, and choose when your takings are paid into your bank.",[952,953,954,955,956,957],"connect stripe","take card payments","set up payments","stripe onboarding","payouts bank account","card processing setup",{},[847,960,961],"\u002Fhelp\u002Fcheckout\u002Ftake-a-payment","\u002Fhelp\u002Fcheckout\u002Fdeposits-and-cancellation-fees",{"title":393,"description":950},"help\u002Fsettings\u002Fconnect-payments","2026-10-29","y0K1e9D0ppoirPojlPFf8KAnxZYfuD0HZhs_AHosS9k",[],[968,970,972,974,975,977,979],{"path":969,"translationReviewed":211},"\u002Fhelp\u002Fel\u002Fgrowth\u002Fmessaging-wallet-currency",{"path":971,"translationReviewed":211},"\u002Fhelp\u002Fes\u002Fgrowth\u002Fmessaging-wallet-currency",{"path":973,"translationReviewed":211},"\u002Fhelp\u002Ffr\u002Fgrowth\u002Fmessaging-wallet-currency",{"path":213,"translationReviewed":198},{"path":976,"translationReviewed":211},"\u002Fhelp\u002Fpt-br\u002Fgrowth\u002Fmessaging-wallet-currency",{"path":978,"translationReviewed":211},"\u002Fhelp\u002Fpt-pt\u002Fgrowth\u002Fmessaging-wallet-currency",{"path":980,"translationReviewed":211},"\u002Fhelp\u002Fsq\u002Fgrowth\u002Fmessaging-wallet-currency",1794073888672]