[{"data":1,"prerenderedAt":1446},["ShallowReactive",2],{"help:\u002Fhelp\u002Fgrowth\u002Funderstand-the-finance-reports":3,"help-all-categories":341,"help-cat-articles:\u002Fhelp\u002Fgrowth\u002Funderstand-the-finance-reports":461,"help-related:\u002Fhelp\u002Fgrowth\u002Funderstand-the-finance-reports":462},{"id":4,"title":5,"audience":6,"body":7,"category":317,"description":318,"draft":319,"extension":320,"icon":321,"keywords":322,"meta":329,"navigation":330,"order":331,"path":332,"related":333,"seo":337,"stem":338,"updatedAt":339,"__hash__":340},"help\u002Fhelp\u002Fgrowth\u002Funderstand-the-finance-reports.md","Understand the finance reports","clinic",{"type":8,"value":9,"toc":300},"minimark",[10,31,36,39,68,71,176,180,187,227,238,242,257,261,265,271,275,285,289],[11,12,13,14,18,19,22,23,26,27,30],"p",{},"Four numbers that all feel like \"how much money did we make\" are genuinely different things: ",[15,16,17],"strong",{},"sales"," (what you sold), ",[15,20,21],{},"payments"," (money that moved), ",[15,24,25],{},"revenue"," (value you delivered), and ",[15,28,29],{},"liabilities"," (value you still owe). Owneli keeps them in separate reports on purpose — collapsing them is how businesses discover a gift-card hole at year end.",[32,33,35],"h2",{"id":34},"why-dont-my-sales-and-payments-match","Why don't my sales and payments match?",[11,37,38],{},"Because selling and getting paid are different events that often happen on different days:",[40,41,42,50,56,62],"ul",{},[43,44,45,46,49],"li",{},"A ",[15,47,48],{},"deposit"," is a payment today for a sale that completes next week.",[43,51,45,52,55],{},[15,53,54],{},"pay-later"," sale is a sale today with the payment arriving later.",[43,57,45,58,61],{},[15,59,60],{},"gift-card redemption"," is revenue today paid with money you received months ago.",[43,63,45,64,67],{},[15,65,66],{},"package session"," is delivered today but was sold — and paid for — up front.",[11,69,70],{},"Each report answers one question honestly rather than blending them:",[72,73,74,90],"table",{},[75,76,77],"thead",{},[78,79,80,84,87],"tr",{},[81,82,83],"th",{},"Number",[81,85,86],{},"Report",[81,88,89],{},"The question",[91,92,93,111,127,144,160],"tbody",{},[78,94,95,99,108],{},[96,97,98],"td",{},"Sales",[96,100,101,104,105],{},[15,102,103],{},"Sales summary"," \u002F ",[15,106,107],{},"Sales list",[96,109,110],{},"What did we sell this period, net of discounts and refunds?",[78,112,113,116,124],{},[96,114,115],{},"Payments",[96,117,118,104,121],{},[15,119,120],{},"Payments summary",[15,122,123],{},"Payment transactions",[96,125,126],{},"What money arrived, by tender, minus refunds and processor fees?",[78,128,129,132,141],{},[96,130,131],{},"Cash position",[96,133,134,137,138],{},[15,135,136],{},"Cash flow statement",", ",[15,139,140],{},"Payouts",[96,142,143],{},"What hit the till and the bank, day by day?",[78,145,146,149,157],{},[96,147,148],{},"Liabilities",[96,150,151,137,154],{},[15,152,153],{},"Liability summary",[15,155,156],{},"Prepayment list",[96,158,159],{},"What have customers paid us for that we haven't delivered yet?",[78,161,162,165,173],{},[96,163,164],{},"Liability movement",[96,166,167,137,170],{},[15,168,169],{},"Liability activity",[15,171,172],{},"Deferred revenue & MRR",[96,174,175],{},"What moved those balances, and what's the trend?",[32,177,179],{"id":178},"the-deferred-revenue-model","The deferred-revenue model",[11,181,182,183,186],{},"When a client pays up front — a gift card, a package, a prepaid membership period, a deposit — that cash is ",[15,184,185],{},"not revenue yet",". It sits as a liability until you deliver:",[188,189,190,195,205,209,212,216],"steps",{},[191,192,194],"h3",{"id":193},"money-arrives","Money arrives",[11,196,197,198,200,201,204],{},"The payment shows in ",[15,199,120],{}," and ",[15,202,203],{},"Cash flow",". The liability balance rises by the same amount.",[191,206,208],{"id":207},"you-deliver-the-service","You deliver the service",[11,210,211],{},"The redemption shows as revenue; the liability falls. Nothing new hits Payments — the money already arrived.",[191,213,215],{"id":214},"the-reports-stay-honest","The reports stay honest",[11,217,218,220,221,223,224,226],{},[15,219,98],{}," tells you trading performance, ",[15,222,115],{}," reconciles the bank, ",[15,225,153],{}," tells you what you'd owe if everyone showed up tomorrow to redeem.",[228,229,230],"warning",{},[11,231,232,233,200,235,237],{},"Treating gift-card and package sales as revenue on day one overstates profit and hides a real obligation. Give your accountant ",[15,234,153],{},[15,236,172],{}," alongside the sales figures — the outstanding balance is money you owe.",[32,239,241],{"id":240},"reconciling-the-bank","Reconciling the bank",[11,243,244,245,247,248,250,251,253,254,256],{},"To tie Owneli to a bank statement, use ",[15,246,120],{}," for the tender totals, ",[15,249,123],{}," for row-by-row matching, ",[15,252,136],{}," for the daily pattern, and ",[15,255,140],{}," for when Stripe settles card takings to your account (card money arrives in batches, not per sale).",[32,258,260],{"id":259},"common-questions","Common questions",[191,262,264],{"id":263},"which-single-number-is-our-revenue-this-month","Which single number is \"our revenue this month\"?",[11,266,267,268,270],{},"For trading performance, ",[15,269,103],{}," net sales. For accounting revenue under a deferral model, sales minus new prepayments plus redemptions — the finance reports give your accountant each component rather than guessing the blend.",[191,272,274],{"id":273},"where-do-refunds-show-up","Where do refunds show up?",[11,276,277,278,281,282,284],{},"Everywhere they truly belong: ",[15,279,280],{},"Refunds & voids"," for the events, as negatives in ",[15,283,120],{}," for the money, and against the period in which the refund happened — a refund's own period owns the refund.",[191,286,288],{"id":287},"why-is-there-both-a-liability-summary-and-a-liability-activity-report","Why is there both a Liability summary and a Liability activity report?",[11,290,291,292,295,296,299],{},"Summary is the ",[15,293,294],{},"balance"," (a snapshot of what's outstanding); activity is the ",[15,297,298],{},"movement"," (every sold\u002Fredeemed transaction in the period). Balance questions go to one, \"what changed\" questions to the other.",{"title":301,"searchDepth":302,"depth":302,"links":303},"",2,[304,305,311,312],{"id":34,"depth":302,"text":35},{"id":178,"depth":302,"text":179,"children":306},[307,309,310],{"id":193,"depth":308,"text":194},3,{"id":207,"depth":308,"text":208},{"id":214,"depth":308,"text":215},{"id":240,"depth":302,"text":241},{"id":259,"depth":302,"text":260,"children":313},[314,315,316],{"id":263,"depth":308,"text":264},{"id":273,"depth":308,"text":274},{"id":287,"depth":308,"text":288},"growth","Sales, payments, revenue, and liabilities are four different numbers — here's the deferred-revenue model behind Owneli's finance reports.",false,"md","i-lucide-landmark",[323,324,325,326,327,328],"sales vs payments difference","deferred revenue explained","liability report gift cards","finance reports workroom","revenue recognition salon","reconcile bank deposits",{},true,16,"\u002Fhelp\u002Fgrowth\u002Funderstand-the-finance-reports",[334,335,336],"\u002Fhelp\u002Fgrowth\u002Fwhich-report-answers-my-question","\u002Fhelp\u002Fretail\u002Fgift-card-liability-and-expiry","\u002Fhelp\u002Fcheckout\u002Frefunds-and-the-cash-drawer",{"title":5,"description":318},"help\u002Fgrowth\u002Funderstand-the-finance-reports","2026-08-14","h1zP9JAdHz0ggl-0IG-6AyskH_yxW-Ko7jl4z-ZhZfI",[342,353,362,371,381,391,401,411,420,430,440,451],{"id":343,"title":344,"audience":6,"description":345,"extension":346,"icon":347,"meta":348,"order":349,"slug":350,"stem":351,"__hash__":352},"helpCategories\u002Fhelp\u002Fcategories\u002Fgetting-started.yml","Getting started","Set up your workspace, learn the layout, and run your first day.","yml","i-lucide-compass",{},1,"getting-started","help\u002Fcategories\u002Fgetting-started","lTnfg_2tKvxQ9QanJ9XY3shoBHrJNWNfnxhcYaaKKPI",{"id":354,"title":355,"audience":6,"description":356,"extension":346,"icon":357,"meta":358,"order":302,"slug":359,"stem":360,"__hash__":361},"helpCategories\u002Fhelp\u002Fcategories\u002Fcalendar.yml","Calendar & booking","Book, move, and cancel appointments. Block time, work the waitlist, and read the grid at a glance.","i-lucide-calendar",{},"calendar","help\u002Fcategories\u002Fcalendar","s5UMHzRIeTUFi7mdsOyuSluzJBp79U9WTsTpOtbaW-E",{"id":363,"title":364,"audience":6,"description":365,"extension":346,"icon":366,"meta":367,"order":308,"slug":368,"stem":369,"__hash__":370},"helpCategories\u002Fhelp\u002Fcategories\u002Fcheckout.yml","Checkout & payments","Ring up a sale, take tips, handle deposits and fees, issue refunds, and close the drawer.","i-lucide-credit-card",{},"checkout","help\u002Fcategories\u002Fcheckout","4PQPgJd7Z25g0SvtoqqdMlnzk3DlcJpaZhNAiNiYVW0",{"id":372,"title":373,"audience":6,"description":374,"extension":346,"icon":375,"meta":376,"order":377,"slug":378,"stem":379,"__hash__":380},"helpCategories\u002Fhelp\u002Fcategories\u002Fclients.yml","Clients & forms","Add and find clients, read a client profile, and send forms and consents.","i-lucide-users",{},4,"clients","help\u002Fcategories\u002Fclients","u-tqzEJo2gR_wJ7x7y-EMIF3L4TP9EuBWlamwgwCC0I",{"id":382,"title":383,"audience":6,"description":384,"extension":346,"icon":385,"meta":386,"order":387,"slug":388,"stem":389,"__hash__":390},"helpCategories\u002Fhelp\u002Fcategories\u002Fretail.yml","Memberships, packages & gift cards","The things clients buy once and spend down over time, and how each one behaves at checkout.","i-lucide-gift",{},5,"retail","help\u002Fcategories\u002Fretail","wVVr_rc_P9p2RZWwy0XKsNB9fQ7XtQxxIz4qnixkGkg",{"id":392,"title":393,"audience":6,"description":394,"extension":346,"icon":395,"meta":396,"order":397,"slug":398,"stem":399,"__hash__":400},"helpCategories\u002Fhelp\u002Fcategories\u002Foperations.yml","Operations","The internal side of the business, covering your written playbook, task boards, venue incidents, and the policies everyone signs.","i-lucide-briefcase",{},6,"operations","help\u002Fcategories\u002Foperations","kSPRTYYbOW5LBNuaYXGv0C4IE7BqS2n-OkCSI97f-cM",{"id":402,"title":403,"audience":6,"description":404,"extension":346,"icon":405,"meta":406,"order":407,"slug":408,"stem":409,"__hash__":410},"helpCategories\u002Fhelp\u002Fcategories\u002Fteam.yml","Team & scheduling","Working hours, the weekly roster, clock-in, timesheets, and time off.","i-lucide-id-card",{},7,"team","help\u002Fcategories\u002Fteam","1cMbCRwUmewb4t_DwUJ7jJUjntx-odU8jRDgBredsPs",{"id":412,"title":413,"audience":6,"description":414,"extension":346,"icon":415,"meta":416,"order":417,"slug":317,"stem":418,"__hash__":419},"helpCategories\u002Fhelp\u002Fcategories\u002Fgrowth.yml","Reports & growth","Read the numbers, export them, and find the report you actually need.","i-lucide-trending-up",{},8,"help\u002Fcategories\u002Fgrowth","3XyCU-DkoYi7xSPz0tDRohlYkNBUS0YsLo-insknI8o",{"id":421,"title":422,"audience":6,"description":423,"extension":346,"icon":424,"meta":425,"order":426,"slug":427,"stem":428,"__hash__":429},"helpCategories\u002Fhelp\u002Fcategories\u002Fsettings.yml","Settings & admin","Services and pricing, who can see what, and moving your data in from another system.","i-lucide-settings",{},9,"settings","help\u002Fcategories\u002Fsettings","rdLQHp7tfAu5iySbsypfXu1kOuujDAuLVk6yGidNvtQ",{"id":431,"title":432,"audience":6,"description":433,"extension":346,"icon":434,"meta":435,"order":436,"slug":437,"stem":438,"__hash__":439},"helpCategories\u002Fhelp\u002Fcategories\u002Faccount.yml","Your login and profile","Your own login, password, two-factor security, profile, and language.","i-lucide-user-circle",{},10,"account","help\u002Fcategories\u002Faccount","8JZPH_8Q-lnEEFgysE9gCwyd1pzUe2hfAebATuQ5Pog",{"id":441,"title":442,"audience":443,"description":444,"extension":346,"icon":445,"meta":446,"order":447,"slug":448,"stem":449,"__hash__":450},"helpCategories\u002Fhelp\u002Fcategories\u002Fbook-online.yml","Book online","client","Booking, paying, and managing your visit from your venue's booking page and the private links they send you.","i-lucide-globe",{},20,"book-online","help\u002Fcategories\u002Fbook-online","dUBIoELt-ci1vqbw_VX1VA6PGJV8V-9x4ZmpAk1aXXE",{"id":452,"title":453,"audience":443,"description":454,"extension":346,"icon":455,"meta":456,"order":457,"slug":458,"stem":459,"__hash__":460},"helpCategories\u002Fhelp\u002Fcategories\u002Fportal.yml","Your account and visits","Booking from your account, managing your visits, and using your wallet, memberships and rewards.","i-lucide-user-round",{},21,"portal","help\u002Fcategories\u002Fportal","D8_zQhv9hO2b9PYDADw-ebh1yZUuC0UcBt3DDZbMAH4",[],[463,1024,1227],{"id":464,"title":465,"audience":6,"body":466,"category":317,"description":1009,"draft":319,"extension":320,"icon":347,"keywords":1010,"meta":1017,"navigation":330,"order":1018,"path":334,"related":1019,"seo":1021,"stem":1022,"updatedAt":339,"__hash__":1023},"help\u002Fhelp\u002Fgrowth\u002Fwhich-report-answers-my-question.md","Which report answers my question?",{"type":8,"value":467,"toc":997},[468,475,479,566,576,580,703,707,784,788,910,914,969,971,975,978,982,985,989],[11,469,470,471,474],{},"Start from your question, not the report name. Several reports sound alike — Sales summary vs Payments summary, Liability summary vs Liability activity — and this page says plainly which one holds your number. All of them live in ",[15,472,473],{},"Growth → Reports",", searchable and favoritable.",[32,476,478],{"id":477},"how-much-did-we-sell-sales-and-revenue","\"How much did we sell?\" — sales and revenue",[72,480,481,490],{},[75,482,483],{},[78,484,485,488],{},[81,486,487],{},"Question",[81,489,86],{},[91,491,492,501,515,527,537,546,556],{},[78,493,494,497],{},[96,495,496],{},"What did we sell, net of discounts and refunds?",[96,498,499],{},[15,500,103],{},[78,502,503,506],{},[96,504,505],{},"Every completed sale, one row each?",[96,507,508,510,511,514],{},[15,509,107],{}," (line-item drill: ",[15,512,513],{},"Sales log (detailed)",")",[78,516,517,520],{},[96,518,519],{},"What money actually arrived, by tender, after fees?",[96,521,522,524,525,514],{},[15,523,120],{}," (row-level: ",[15,526,123],{},[78,528,529,532],{},[96,530,531],{},"Day-by-day performance dashboard?",[96,533,534],{},[15,535,536],{},"Revenue overview",[78,538,539,542],{},[96,540,541],{},"What did refunds and voids cost us?",[96,543,544],{},[15,545,280],{},[78,547,548,551],{},[96,549,550],{},"What did discounting cost us?",[96,552,553],{},[15,554,555],{},"Discount summary",[78,557,558,561],{},[96,559,560],{},"Which channel or booking source drives sales?",[96,562,563],{},[15,564,565],{},"Channel & booking source",[11,567,568,571,572,575],{},[15,569,570],{},"Sales ≠ payments."," A sale records what was sold; a payment records money moving. A deposit paid last week for today's service makes the two reports differ by design — see ",[573,574,5],"a",{"href":332},".",[32,577,579],{"id":578},"what-do-we-owe-and-whats-in-the-bank-finance","\"What do we owe, and what's in the bank?\" — finance",[72,581,582,590],{},[75,583,584],{},[78,585,586,588],{},[81,587,487],{},[81,589,86],{},[91,591,592,602,611,620,629,638,647,656,670,680,690],{},[78,593,594,597],{},[96,595,596],{},"Period rollup of revenue, refunds, fees, liability movement?",[96,598,599],{},[15,600,601],{},"Finance summary",[78,603,604,607],{},[96,605,606],{},"What do we still owe customers (gift cards, packages)?",[96,608,609],{},[15,610,153],{},[78,612,613,616],{},[96,614,615],{},"Which transactions moved that liability?",[96,617,618],{},[15,619,169],{},[78,621,622,625],{},[96,623,624],{},"Recurring revenue, churn, prepaid liability?",[96,626,627],{},[15,628,172],{},[78,630,631,634],{},[96,632,633],{},"Deposits taken for appointments not yet delivered?",[96,635,636],{},[15,637,156],{},[78,639,640,643],{},[96,641,642],{},"Cash\u002Fcard inflow vs refunds and fees, bank-statement style?",[96,644,645],{},[15,646,136],{},[78,648,649,652],{},[96,650,651],{},"When does Stripe pay us out?",[96,653,654],{},[15,655,140],{},[78,657,658,661],{},[96,659,660],{},"Tax collected for filing?",[96,662,663,666,667,514],{},[15,664,665],{},"Taxes summary"," (line detail: ",[15,668,669],{},"Taxes list",[78,671,672,675],{},[96,673,674],{},"Did the drawer balance?",[96,676,677],{},[15,678,679],{},"Cash drawer over\u002Fshort",[78,681,682,685],{},[96,683,684],{},"Cancellation and no-show fee income?",[96,686,687],{},[15,688,689],{},"Cancellation & no-show fees",[78,691,692,695],{},[96,693,694],{},"Surcharge and service-charge income?",[96,696,697,137,700],{},[15,698,699],{},"Surcharges collected",[15,701,702],{},"Service charges",[32,704,706],{"id":705},"how-is-the-team-doing-staff-and-payroll","\"How is the team doing?\" — staff and payroll",[72,708,709,717],{},[75,710,711],{},[78,712,713,715],{},[81,714,487],{},[81,716,86],{},[91,718,719,734,744,754,764,774],{},[78,720,721,724],{},[96,722,723],{},"Hours, tips, commission, total payable per person?",[96,725,726,729,730],{},[15,727,728],{},"Payroll & commission"," — see ",[573,731,733],{"href":732},"\u002Fhelp\u002Fteam\u002Fprepare-payroll-for-your-accountant","Prepare payroll for your accountant",[78,735,736,739],{},[96,737,738],{},"Per-line commission with the rule math?",[96,740,741],{},[15,742,743],{},"Commission statement",[78,745,746,749],{},[96,747,748],{},"Scheduled vs worked hours?",[96,750,751],{},[15,752,753],{},"Working hours",[78,755,756,759],{},[96,757,758],{},"Labour cost from rates × hours?",[96,760,761],{},[15,762,763],{},"Wages",[78,765,766,769],{},[96,767,768],{},"Who earned which tips?",[96,770,771],{},[15,772,773],{},"Tips",[78,775,776,779],{},[96,777,778],{},"Utilisation and productivity per provider?",[96,780,781],{},[15,782,783],{},"Staff productivity",[32,785,787],{"id":786},"what-about-clients-and-appointments","\"What about clients and appointments?\"",[72,789,790,798],{},[75,791,792],{},[78,793,794,796],{},[81,795,487],{},[81,797,86],{},[91,799,800,819,829,839,852,865,875,894],{},[78,801,802,805],{},[96,803,804],{},"Are clients coming back?",[96,806,807,137,810,137,813,137,816],{},[15,808,809],{},"Retention overview",[15,811,812],{},"New vs returning clients",[15,814,815],{},"Rebook conversion",[15,817,818],{},"Service rebook interval",[78,820,821,824],{},[96,822,823],{},"What's a client worth over time?",[96,825,826],{},[15,827,828],{},"Client lifetime value",[78,830,831,834],{},[96,832,833],{},"Cancellations and no-shows?",[96,835,836],{},[15,837,838],{},"Cancellations & no-shows",[78,840,841,844],{},[96,842,843],{},"Booked vs delivered appointments?",[96,845,846,104,849],{},[15,847,848],{},"Appointments summary",[15,850,851],{},"Appointments list",[78,853,854,857],{},[96,855,856],{},"Empty chair time?",[96,858,859,137,862],{},[15,860,861],{},"Calendar gap analysis",[15,863,864],{},"Peak hours",[78,866,867,870],{},[96,868,869],{},"Are forms getting completed?",[96,871,872],{},[15,873,874],{},"Form completion funnel",[78,876,877,880],{},[96,878,879],{},"Memberships: health, revenue, who's lapsing?",[96,881,882,137,885,137,888,137,891],{},[15,883,884],{},"Membership KPIs",[15,886,887],{},"Membership revenue",[15,889,890],{},"Memberships",[15,892,893],{},"Expiring soon",[78,895,896,899],{},[96,897,898],{},"Loyalty and referrals paying off?",[96,900,901,137,904,137,907],{},[15,902,903],{},"Loyalty dashboard",[15,905,906],{},"Loyalty redemption ROI",[15,908,909],{},"Referral program",[32,911,913],{"id":912},"wheres-my-stock-inventory","\"Where's my stock?\" — inventory",[72,915,916,924],{},[75,917,918],{},[78,919,920,922],{},[81,921,487],{},[81,923,86],{},[91,925,926,936,946,956],{},[78,927,928,931],{},[96,929,930],{},"What's on the shelf right now?",[96,932,933],{},[15,934,935],{},"Stock on hand",[78,937,938,941],{},[96,939,940],{},"Every movement, and why?",[96,942,943],{},[15,944,945],{},"Stock movement log",[78,947,948,951],{},[96,949,950],{},"What's on order from vendors?",[96,952,953],{},[15,954,955],{},"Ordered stock",[78,957,958,961],{},[96,959,960],{},"What does sold product cost us?",[96,962,963,137,966],{},[15,964,965],{},"Cost of goods",[15,967,968],{},"Inventory turnover",[32,970,260],{"id":259},[191,972,974],{"id":973},"sales-summary-and-payments-summary-disagree-which-is-wrong","Sales summary and Payments summary disagree — which is wrong?",[11,976,977],{},"Neither. Sales counts what was sold in the period; Payments counts money received in the period. Deposits, pay-later, and gift-card redemptions all legitimately split the two.",[191,979,981],{"id":980},"i-cant-find-a-report-by-name","I can't find a report by name",[11,983,984],{},"Use the search box on the reports index — it matches descriptions too, so searching \"tips\" or \"churn\" finds the right page even if you don't know its title.",[191,986,988],{"id":987},"can-i-build-a-report-that-isnt-listed","Can I build a report that isn't listed?",[11,990,991,992,996],{},"Yes — the ",[573,993,995],{"href":994},"\u002Fhelp\u002Fgrowth\u002Fbuild-a-custom-report","report builder"," groups your sales data by the dimension you choose and saves the view.",{"title":301,"searchDepth":302,"depth":302,"links":998},[999,1000,1001,1002,1003,1004],{"id":477,"depth":302,"text":478},{"id":578,"depth":302,"text":579},{"id":705,"depth":302,"text":706},{"id":786,"depth":302,"text":787},{"id":912,"depth":302,"text":913},{"id":259,"depth":302,"text":260,"children":1005},[1006,1007,1008],{"id":973,"depth":308,"text":974},{"id":980,"depth":308,"text":981},{"id":987,"depth":308,"text":988},"A directory of Owneli's 60+ reports grouped by the question you're asking — sales, money, team, clients, appointments, and stock.",[1011,1012,1013,1014,1015,1016],"which report to use","workroom reports list","sales vs payments report","find the right report","report directory","reports explained",{},12,[1020,332,994],"\u002Fhelp\u002Fgrowth\u002Ffind-and-read-a-report",{"title":465,"description":1009},"help\u002Fgrowth\u002Fwhich-report-answers-my-question","ZVHbvhnD8heLgd4AZW-pzVRHz3KcM2XCrPgWNGyXJck",{"id":1025,"title":1026,"audience":6,"body":1027,"category":388,"description":1212,"draft":319,"extension":320,"icon":1213,"keywords":1214,"meta":1220,"navigation":330,"order":1221,"path":335,"related":1222,"seo":1224,"stem":1225,"updatedAt":339,"__hash__":1226},"help\u002Fhelp\u002Fretail\u002Fgift-card-liability-and-expiry.md","Gift card liability and expiry",{"type":8,"value":1028,"toc":1202},[1029,1032,1036,1047,1085,1090,1094,1147,1156,1160,1167,1172,1174,1178,1184,1188,1191,1195],[11,1030,1031],{},"Every unredeemed gift-card dollar is money your business owes a customer. Selling a card isn't revenue yet — it becomes revenue when the card is redeemed against a service or product. Owneli tracks this in dedicated liability reports so the outstanding balance is always visible, not a surprise at year end.",[32,1033,1035],{"id":1034},"why-isnt-a-gift-card-sale-just-revenue","Why isn't a gift card sale just revenue?",[11,1037,1038,1039,1042,1043,1046],{},"Because the customer hasn't received anything yet. The cash is in your till, but you owe them the service. Accountants call this ",[15,1040,1041],{},"deferred revenue"," or a ",[15,1044,1045],{},"liability",":",[72,1048,1049,1059],{},[75,1050,1051],{},[78,1052,1053,1056],{},[81,1054,1055],{},"Event",[81,1057,1058],{},"Effect on your books",[91,1060,1061,1069,1077],{},[78,1062,1063,1066],{},[96,1064,1065],{},"Card sold",[96,1067,1068],{},"Cash in, liability up — not revenue",[78,1070,1071,1074],{},[96,1072,1073],{},"Card redeemed",[96,1075,1076],{},"Liability down, revenue recognised",[78,1078,1079,1082],{},[96,1080,1081],{},"Card expires unredeemed",[96,1083,1084],{},"Liability may be released (\"breakage\") — a decision for your accountant, and regulated in many places",[11,1086,1087,1088,575],{},"This is the same model Owneli applies to packages and prepaid memberships — see ",[573,1089,5],{"href":332},[32,1091,1093],{"id":1092},"the-reports-that-track-it","The reports that track it",[72,1095,1096,1108],{},[75,1097,1098],{},[78,1099,1100,1105],{},[81,1101,1102,1103,514],{},"Report (in ",[15,1104,473],{},[81,1106,1107],{},"Question it answers",[91,1109,1110,1120,1129,1138],{},[78,1111,1112,1117],{},[96,1113,1114],{},[15,1115,1116],{},"Gift-card liability ledger",[96,1118,1119],{},"Issued vs redeemed value and the outstanding redeemable balance, including the expired portion",[78,1121,1122,1126],{},[96,1123,1124],{},[15,1125,153],{},[96,1127,1128],{},"Everything you owe customers right now — gift cards plus remaining package sessions",[78,1130,1131,1135],{},[96,1132,1133],{},[15,1134,169],{},[96,1136,1137],{},"Every transaction that moved a liability bucket in the period: sold, redeemed",[78,1139,1140,1144],{},[96,1141,1142],{},[15,1143,172],{},[96,1145,1146],{},"The liability position alongside recurring revenue",[1148,1149,1150],"tip",{},[11,1151,1152,1153,1155],{},"Reconcile monthly: outstanding balance this month = last month's balance + issued − redeemed (± expiry adjustments). If the ledger and your accounts drift, the ",[15,1154,169],{}," report shows exactly which transactions moved the number.",[32,1157,1159],{"id":1158},"expiry","Expiry",[11,1161,1162,1163,1166],{},"Cards can be issued with or without an expiry date; the gift-cards list flags cards expiring soon, and an expired card shows the ",[15,1164,1165],{},"Expired"," status and can no longer be redeemed. The value left on expired cards is reported separately in the liability ledger.",[228,1168,1169],{},[11,1170,1171],{},"Gift-card expiry is regulated — many jurisdictions restrict or prohibit it, and some require unclaimed value to be remitted to the state. Whether to set expiry dates, and what to do with expired balances, is a decision for your business and its advisers. Owneli records the facts; it doesn't make the accounting election for you.",[32,1173,260],{"id":259},[191,1175,1177],{"id":1176},"can-i-write-off-old-dormant-card-balances","Can I write off old, dormant card balances?",[11,1179,1180,1181,1183],{},"Not unilaterally — dormant value is still a legal liability in most places until expiry (where permitted) or escheatment rules apply. Take the ",[15,1182,1116],{}," to your accountant.",[191,1185,1187],{"id":1186},"a-card-expired-but-the-client-wants-to-use-it-can-i-honour-it","A card expired but the client wants to use it — can I honour it?",[11,1189,1190],{},"An expired card can't be redeemed as-is. If you choose to honour it, issue a fresh card or apply a manual discount for the amount, so the ledger stays truthful. ",[191,1192,1194],{"id":1193},"do-gift-cards-pay-commission-when-sold","Do gift cards pay commission when sold?",[11,1196,1197,1198,575],{},"Selling a gift card can carry commission if a rule covers gift-card sales; redemptions don't pay commission. See ",[573,1199,1201],{"href":1200},"\u002Fhelp\u002Fteam\u002Fcommission-and-compensation","Commission and compensation",{"title":301,"searchDepth":302,"depth":302,"links":1203},[1204,1205,1206,1207],{"id":1034,"depth":302,"text":1035},{"id":1092,"depth":302,"text":1093},{"id":1158,"depth":302,"text":1159},{"id":259,"depth":302,"text":260,"children":1208},[1209,1210,1211],{"id":1176,"depth":308,"text":1177},{"id":1186,"depth":308,"text":1187},{"id":1193,"depth":308,"text":1194},"Understand outstanding gift-card balances as money you owe, track them in the liability reports, and decide how to handle expiry.","i-lucide-scale",[1215,1216,1217,1218,1219],"gift card liability","outstanding gift card balance","gift card expiry rules","unredeemed gift cards report","gift card breakage",{},110,[1223,332,334],"\u002Fhelp\u002Fretail\u002Fgift-cards",{"title":1026,"description":1212},"help\u002Fretail\u002Fgift-card-liability-and-expiry","fkgX7ghGlRSAFwM8fFcgV4UJc9MrPsSCQy1mWXj9f5U",{"id":1228,"title":1229,"audience":6,"body":1230,"category":368,"description":1435,"draft":319,"extension":320,"icon":1436,"keywords":1437,"meta":1438,"navigation":330,"order":1439,"path":336,"related":1440,"seo":1442,"stem":1443,"updatedAt":1444,"__hash__":1445},"help\u002Fhelp\u002Fcheckout\u002Frefunds-and-the-cash-drawer.md","Refunds and the cash drawer",{"type":8,"value":1231,"toc":1416},[1232,1236,1242,1245,1249,1301,1305,1327,1332,1336,1341,1344,1374,1381,1387,1392,1396],[32,1233,1235],{"id":1234},"find-a-past-sale","Find a past sale",[11,1237,1238,1241],{},[15,1239,1240],{},"POS → Sales"," (the Cart history page) lists completed carts. It defaults to the last 30 days of completed sales and accepts filters in the URL, so a report row can deep-link straight to the transactions behind it. Filters stay in the address bar, which makes a filtered view bookmarkable and shareable.",[11,1243,1244],{},"You can also reach a sale from a client's profile, under their sales.",[32,1246,1248],{"id":1247},"issue-a-refund","Issue a refund",[188,1250,1251,1255,1261,1265,1268,1272,1275,1279,1282,1286,1297],{},[191,1252,1254],{"id":1253},"open-the-refund-panel","Open the refund panel",[11,1256,1257,1258,1260],{},"From a completed sale in ",[15,1259,1240],{},". You don't have to open the receipt first.",[191,1262,1264],{"id":1263},"pick-the-payment","Pick the payment",[11,1266,1267],{},"A sale settled with more than one tender has more than one payment. Choose which one you're refunding — the panel shows the method, the amount, and when it was collected.",[191,1269,1271],{"id":1270},"set-the-amount","Set the amount",[11,1273,1274],{},"It defaults to the full amount collected on that payment. Lower it for a partial refund. You can't exceed what was collected on the payment you selected.",[191,1276,1278],{"id":1277},"give-a-reason","Give a reason",[11,1280,1281],{},"Required, and captured on the audit log.",[191,1283,1285],{"id":1284},"decide-about-stock","Decide about stock",[11,1287,1288,1289,1292,1293,1296],{},"On a ",[15,1290,1291],{},"full"," refund you can tick ",[15,1294,1295],{},"Restock items"," to return any product stock to inventory. Partial refunds always keep the stock where it is.",[191,1298,1300],{"id":1299},"refund","Refund",[191,1302,1304],{"id":1303},"what-a-refund-reverses","What a refund reverses",[40,1306,1307,1313,1319],{},[43,1308,1309,1312],{},[15,1310,1311],{},"Loyalty points"," — reversed. A full refund reverses them entirely; a partial refund reverses them proportionally.",[43,1314,1315,1318],{},[15,1316,1317],{},"Package and membership debits"," — a redeemed session or credit is returned to the client.",[43,1320,1321,1324,1325,575],{},[15,1322,1323],{},"Stock"," — only on a full refund, and only if you tick ",[15,1326,1295],{},[228,1328,1329],{},[11,1330,1331],{},"One refund per submit. If the sale was split across several tenders and you're reversing the whole thing, reopen the panel for each payment.",[32,1333,1335],{"id":1334},"the-cash-drawer","The cash drawer",[11,1337,1338],{},[15,1339,1340],{},"POS → Cash drawer",[11,1342,1343],{},"The drawer is a daily open-and-close cycle, and it's what makes cash countable rather than assumed.",[188,1345,1346,1350,1353,1357,1360,1364,1367,1371],{},[191,1347,1349],{"id":1348},"open-with-a-float","Open with a float",[11,1351,1352],{},"At the start of the day, open the drawer with your starting float — the cash you're beginning with.",[191,1354,1356],{"id":1355},"sell-as-normal","Sell as normal",[11,1358,1359],{},"Every cash payment through checkout accrues against the open session.",[191,1361,1363],{"id":1362},"count-at-close","Count at close",[11,1365,1366],{},"At the end of the day, count the physical cash and enter the total.",[191,1368,1370],{"id":1369},"read-the-z-report","Read the Z-report",[11,1372,1373],{},"Owneli compares your count against expected — the opening float plus completed cash sales — and tells you whether you're balanced, over, or short. The close-out becomes a Z-report you can reference for tax and accounting.",[11,1375,1376,1377,1380],{},"Every closed session is kept, so ",[15,1378,1379],{},"No closed sessions"," on a fresh business simply means you haven't done a first close yet.",[1382,1383,1384],"note",{},[11,1385,1386],{},"The cash drawer is its own permission, separate from the ability to ring up sales. A cashier can take payments without holding the power to open, count and reconcile the till — the classic cashier-versus-shift-lead split.",[228,1388,1389],{},[11,1390,1391],{},"Some actions are blocked while a drawer is open — you'll be told to close and count it first. If something refuses with a message about an open drawer, that's why.",[32,1393,1395],{"id":1394},"reporting","Reporting",[40,1397,1398,1404,1410],{},[43,1399,1400,1403],{},[15,1401,1402],{},"Growth → Reports → Cash drawer over\u002Fshort"," — expected versus counted for every closed session, with the opening float included so the variance is exactly what the count was off by",[43,1405,1406,1409],{},[15,1407,1408],{},"Growth → Reports → Refunds & voids"," — every refund with its reason",[43,1411,1412,1415],{},[15,1413,1414],{},"Growth → Reports → Payment transactions"," — every payment, by method",{"title":301,"searchDepth":302,"depth":302,"links":1417},[1418,1419,1428,1434],{"id":1234,"depth":302,"text":1235},{"id":1247,"depth":302,"text":1248,"children":1420},[1421,1422,1423,1424,1425,1426,1427],{"id":1253,"depth":308,"text":1254},{"id":1263,"depth":308,"text":1264},{"id":1270,"depth":308,"text":1271},{"id":1277,"depth":308,"text":1278},{"id":1284,"depth":308,"text":1285},{"id":1299,"depth":308,"text":1300},{"id":1303,"depth":308,"text":1304},{"id":1334,"depth":302,"text":1335,"children":1429},[1430,1431,1432,1433],{"id":1348,"depth":308,"text":1349},{"id":1355,"depth":308,"text":1356},{"id":1362,"depth":308,"text":1363},{"id":1369,"depth":308,"text":1370},{"id":1394,"depth":302,"text":1395},"Issue a refund against the right payment, decide what happens to stock and loyalty, and close out the till.","i-lucide-banknote",[],{},40,[1441,1020],"\u002Fhelp\u002Fcheckout\u002Ftake-a-payment",{"title":1229,"description":1435},"help\u002Fcheckout\u002Frefunds-and-the-cash-drawer","2026-09-01","y1CNRvrgbASi9G6rRpn5218Je0alOR_3vzmwlALFQ_o",1790210903673]