[{"data":1,"prerenderedAt":1839},["ShallowReactive",2],{"help:\u002Fhelp\u002Fportal":3,"help-all-categories":4,"help-cat-articles:\u002Fhelp\u002Fportal":128,"help-related:\u002Fhelp\u002Fportal":1838},null,[5,17,27,37,47,57,67,77,87,97,107,118],{"id":6,"title":7,"audience":8,"description":9,"extension":10,"icon":11,"meta":12,"order":13,"slug":14,"stem":15,"__hash__":16},"helpCategories\u002Fhelp\u002Fcategories\u002Fgetting-started.yml","Getting started","clinic","Set up your workspace, learn the layout, and run your first day.","yml","i-lucide-compass",{},1,"getting-started","help\u002Fcategories\u002Fgetting-started","lTnfg_2tKvxQ9QanJ9XY3shoBHrJNWNfnxhcYaaKKPI",{"id":18,"title":19,"audience":8,"description":20,"extension":10,"icon":21,"meta":22,"order":23,"slug":24,"stem":25,"__hash__":26},"helpCategories\u002Fhelp\u002Fcategories\u002Fcalendar.yml","Calendar & booking","Book, move, and cancel appointments. Block time, work the waitlist, and read the grid at a glance.","i-lucide-calendar",{},2,"calendar","help\u002Fcategories\u002Fcalendar","s5UMHzRIeTUFi7mdsOyuSluzJBp79U9WTsTpOtbaW-E",{"id":28,"title":29,"audience":8,"description":30,"extension":10,"icon":31,"meta":32,"order":33,"slug":34,"stem":35,"__hash__":36},"helpCategories\u002Fhelp\u002Fcategories\u002Fcheckout.yml","Checkout & payments","Ring up a sale, take tips, handle deposits and fees, issue refunds, and close the drawer.","i-lucide-credit-card",{},3,"checkout","help\u002Fcategories\u002Fcheckout","4PQPgJd7Z25g0SvtoqqdMlnzk3DlcJpaZhNAiNiYVW0",{"id":38,"title":39,"audience":8,"description":40,"extension":10,"icon":41,"meta":42,"order":43,"slug":44,"stem":45,"__hash__":46},"helpCategories\u002Fhelp\u002Fcategories\u002Fclients.yml","Clients & forms","Add and find clients, read a client profile, and send forms and consents.","i-lucide-users",{},4,"clients","help\u002Fcategories\u002Fclients","u-tqzEJo2gR_wJ7x7y-EMIF3L4TP9EuBWlamwgwCC0I",{"id":48,"title":49,"audience":8,"description":50,"extension":10,"icon":51,"meta":52,"order":53,"slug":54,"stem":55,"__hash__":56},"helpCategories\u002Fhelp\u002Fcategories\u002Fretail.yml","Memberships, packages & gift cards","The things clients buy once and spend down over time, and how each one behaves at checkout.","i-lucide-gift",{},5,"retail","help\u002Fcategories\u002Fretail","wVVr_rc_P9p2RZWwy0XKsNB9fQ7XtQxxIz4qnixkGkg",{"id":58,"title":59,"audience":8,"description":60,"extension":10,"icon":61,"meta":62,"order":63,"slug":64,"stem":65,"__hash__":66},"helpCategories\u002Fhelp\u002Fcategories\u002Foperations.yml","Operations","The internal side of the business, covering your written playbook, task boards, venue incidents, and the policies everyone signs.","i-lucide-briefcase",{},6,"operations","help\u002Fcategories\u002Foperations","kSPRTYYbOW5LBNuaYXGv0C4IE7BqS2n-OkCSI97f-cM",{"id":68,"title":69,"audience":8,"description":70,"extension":10,"icon":71,"meta":72,"order":73,"slug":74,"stem":75,"__hash__":76},"helpCategories\u002Fhelp\u002Fcategories\u002Fteam.yml","Team & scheduling","Working hours, the weekly roster, clock-in, timesheets, and time off.","i-lucide-id-card",{},7,"team","help\u002Fcategories\u002Fteam","1cMbCRwUmewb4t_DwUJ7jJUjntx-odU8jRDgBredsPs",{"id":78,"title":79,"audience":8,"description":80,"extension":10,"icon":81,"meta":82,"order":83,"slug":84,"stem":85,"__hash__":86},"helpCategories\u002Fhelp\u002Fcategories\u002Fgrowth.yml","Reports & growth","Read the numbers, export them, and find the report you actually need.","i-lucide-trending-up",{},8,"growth","help\u002Fcategories\u002Fgrowth","3XyCU-DkoYi7xSPz0tDRohlYkNBUS0YsLo-insknI8o",{"id":88,"title":89,"audience":8,"description":90,"extension":10,"icon":91,"meta":92,"order":93,"slug":94,"stem":95,"__hash__":96},"helpCategories\u002Fhelp\u002Fcategories\u002Fsettings.yml","Settings & admin","Services and pricing, who can see what, and moving your data in from another system.","i-lucide-settings",{},9,"settings","help\u002Fcategories\u002Fsettings","rdLQHp7tfAu5iySbsypfXu1kOuujDAuLVk6yGidNvtQ",{"id":98,"title":99,"audience":8,"description":100,"extension":10,"icon":101,"meta":102,"order":103,"slug":104,"stem":105,"__hash__":106},"helpCategories\u002Fhelp\u002Fcategories\u002Faccount.yml","Your login and profile","Your own login, password, two-factor security, profile, and language.","i-lucide-user-circle",{},10,"account","help\u002Fcategories\u002Faccount","8JZPH_8Q-lnEEFgysE9gCwyd1pzUe2hfAebATuQ5Pog",{"id":108,"title":109,"audience":110,"description":111,"extension":10,"icon":112,"meta":113,"order":114,"slug":115,"stem":116,"__hash__":117},"helpCategories\u002Fhelp\u002Fcategories\u002Fbook-online.yml","Book online","client","Booking, paying, and managing your visit from your venue's booking page and the private links they send you.","i-lucide-globe",{},20,"book-online","help\u002Fcategories\u002Fbook-online","dUBIoELt-ci1vqbw_VX1VA6PGJV8V-9x4ZmpAk1aXXE",{"id":119,"title":120,"audience":110,"description":121,"extension":10,"icon":122,"meta":123,"order":124,"slug":125,"stem":126,"__hash__":127},"helpCategories\u002Fhelp\u002Fcategories\u002Fportal.yml","Your account and visits","Booking from your account, managing your visits, and using your wallet, memberships and rewards.","i-lucide-user-round",{},21,"portal","help\u002Fcategories\u002Fportal","D8_zQhv9hO2b9PYDADw-ebh1yZUuC0UcBt3DDZbMAH4",[129,403,585,701,893,1082,1284,1414,1582,1686],{"id":130,"title":131,"audience":110,"body":132,"category":125,"description":390,"draft":391,"extension":392,"icon":122,"keywords":393,"meta":394,"navigation":395,"order":103,"path":396,"related":397,"seo":399,"stem":400,"updatedAt":401,"__hash__":402},"help\u002Fhelp\u002Fportal\u002Fyour-account.md","Booking online and using your account",{"type":133,"value":134,"toc":371},"minimark",[135,139,144,147,186,189,193,196,202,206,209,217,221,321,324,328,331,334,337,344,348,351,355,358,364,368],[136,137,138],"p",{},"If your salon or clinic runs on Owneli, you can book online and manage your visits yourself. This page explains what you can do.",[140,141,143],"h2",{"id":142},"booking-without-an-account","Booking without an account",[136,145,146],{},"You don't need an account to book. Your venue's booking page walks you through it:",[148,149,150,155,158,162,165,169,172,176,179,183],"steps",{},[151,152,154],"h3",{"id":153},"choose-your-service","Choose your service",[136,156,157],{},"Pick one or more. Some venues offer bundles — several services at a combined price.",[151,159,161],{"id":160},"choose-a-time","Choose a time",[136,163,164],{},"Pick a date and pick from the openings shown. You can request a specific team member or leave it to whoever's available.",[151,166,168],{"id":167},"add-anything-extra","Add anything extra",[136,170,171],{},"If your venue offers add-ons, they're offered here.",[151,173,175],{"id":174},"enter-your-details","Enter your details",[136,177,178],{},"Name, email, and phone so they can reach you.",[151,180,182],{"id":181},"confirm","Confirm",[136,184,185],{},"Some venues ask for a card, or take a deposit, before confirming. If yours does, the terms are shown on this screen before you pay — what's due now, how long before your appointment you can cancel for free, and what any late-cancellation or no-show fee would be.",[136,187,188],{},"You'll get a confirmation with a link to manage your booking.",[140,190,192],{"id":191},"managing-a-booking","Managing a booking",[136,194,195],{},"The link in your confirmation lets you view, reschedule, or cancel without signing in anywhere.",[197,198,199],"warning",{},[136,200,201],{},"If your venue charges for late cancellations, the free-cancellation window is shown on the booking screen and in your confirmation. Cancelling inside that window may be charged to the card you used.",[140,203,205],{"id":204},"your-account","Your account",[136,207,208],{},"If your venue has the client portal enabled, you can sign in for a fuller picture.",[136,210,211,212,216],{},"Signing in is by ",[213,214,215],"strong",{},"magic link"," — enter your email and a one-time sign-in link is sent to you. There's no password to remember, though you can set one if you prefer.",[151,218,220],{"id":219},"whats-in-there","What's in there",[222,223,224,237],"table",{},[225,226,227],"thead",{},[228,229,230,234],"tr",{},[231,232,233],"th",{},"Section",[231,235,236],{},"What you'll find",[238,239,240,251,261,271,281,291,301,311],"tbody",{},[228,241,242,248],{},[243,244,245],"td",{},[213,246,247],{},"Home",[243,249,250],{},"Your next visit, and a quick way to book again",[228,252,253,258],{},[243,254,255],{},[213,256,257],{},"Appointments",[243,259,260],{},"Past and upcoming visits",[228,262,263,268],{},[243,264,265],{},[213,266,267],{},"Wallet",[243,269,270],{},"Store credit, saved cards, and any gift cards you hold",[228,272,273,278],{},[243,274,275],{},[213,276,277],{},"Memberships",[243,279,280],{},"Your plans, what's included, and what you've used",[228,282,283,288],{},[243,284,285],{},[213,286,287],{},"Loyalty",[243,289,290],{},"Your points, your tier, and rewards you can redeem",[228,292,293,298],{},[243,294,295],{},[213,296,297],{},"Messages",[243,299,300],{},"Messages with the venue",[228,302,303,308],{},[243,304,305],{},[213,306,307],{},"Refer",[243,309,310],{},"Your personal referral link",[228,312,313,318],{},[243,314,315],{},[213,316,317],{},"Account",[243,319,320],{},"Your details and communication preferences",[136,322,323],{},"Not every venue turns on every section.",[151,325,327],{"id":326},"more-than-one-venue","More than one venue",[136,329,330],{},"If you visit several businesses that use Owneli, one sign-in covers them all. Switch between them inside the portal — each keeps its own visits, memberships and points, and each looks like itself, with its own branding.",[140,332,277],{"id":333},"memberships",[136,335,336],{},"Your membership page shows what your plan includes and what you've used this period.",[136,338,339,340,343],{},"If your venue allows it, you can ",[213,341,342],{},"request a pause"," from here. Pauses are subject to your venue's policy — how many you're allowed, how many days in total, and whether a freeze fee applies. Your request goes to the venue for approval.",[140,345,347],{"id":346},"gift-cards","Gift cards",[136,349,350],{},"Gift cards you've been sent show in your wallet with their balance. You can also check any card's balance from the link that came with it, without signing in.",[140,352,354],{"id":353},"saved-cards","Saved cards",[136,356,357],{},"Cards saved for membership billing are listed in your wallet. You can add one, make one the default, or remove one. Removing a card detaches it at the payment processor, so it genuinely can't be charged afterwards.",[359,360,361],"note",{},[136,362,363],{},"Venues cannot enter your card details on your behalf. If you're paying by link, you type your card into your venue's own secure page — they never see or handle the number.",[140,365,367],{"id":366},"forms-and-consents","Forms and consents",[136,369,370],{},"If your venue sends you a form before a visit, it arrives as a private link. You fill it in and sign on your own phone. Nobody else can see your answers.",{"title":372,"searchDepth":23,"depth":23,"links":373},"",[374,381,382,386,387,388,389],{"id":142,"depth":23,"text":143,"children":375},[376,377,378,379,380],{"id":153,"depth":33,"text":154},{"id":160,"depth":33,"text":161},{"id":167,"depth":33,"text":168},{"id":174,"depth":33,"text":175},{"id":181,"depth":33,"text":182},{"id":191,"depth":23,"text":192},{"id":204,"depth":23,"text":205,"children":383},[384,385],{"id":219,"depth":33,"text":220},{"id":326,"depth":33,"text":327},{"id":333,"depth":23,"text":277},{"id":346,"depth":23,"text":347},{"id":353,"depth":23,"text":354},{"id":366,"depth":23,"text":367},"How to book a visit, manage an appointment, and use your credit, memberships, gift cards and points — written for clients.",false,"md",[],{},true,"\u002Fhelp\u002Fportal\u002Fyour-account",[398],"\u002Fhelp\u002Fgetting-started\u002Fwelcome",{"title":131,"description":390},"help\u002Fportal\u002Fyour-account","2026-07-26","9N1eadmLhpyQUP-V7NUithQbM6fNHhwCZlmTtSA_ViA",{"id":404,"title":405,"audience":110,"body":406,"category":125,"description":577,"draft":391,"extension":392,"icon":31,"keywords":578,"meta":579,"navigation":395,"order":114,"path":580,"related":581,"seo":582,"stem":583,"updatedAt":401,"__hash__":584},"help\u002Fhelp\u002Fportal\u002Fpaying-and-managing-your-visit.md","Paying and managing your visit",{"type":133,"value":407,"toc":562},[408,411,416,420,431,435,438,442,458,462,465,468,475,480,483,487,490,493,502,506,509,512,516,522,525,529,534,538,541,545,548,552,555,559],[136,409,410],{},"Your salon or clinic may send you several different links. They look similar and do different things. Here's what each one is.",[359,412,413],{},[136,414,415],{},"None of these links need a password or an account. Each one is private to you — don't forward it, because whoever opens it can act as you.",[140,417,419],{"id":418},"your-booking-link","Your booking link",[136,421,422,423,426,427,430],{},"Sent with your booking confirmation. Opening it shows your appointment — service, time, provider, price — and lets you ",[213,424,425],{},"reschedule"," or ",[213,428,429],{},"cancel",".",[151,432,434],{"id":433},"rescheduling","Rescheduling",[136,436,437],{},"Pick a new time from the openings offered. Your original booking moves; it isn't cancelled and rebooked, so your history stays in one piece.",[151,439,441],{"id":440},"cancelling","Cancelling",[197,443,444,451],{},[136,445,446,447,450],{},"Your salon may set a ",[213,448,449],{},"cancellation cutoff"," — a window before the appointment inside which you can no longer cancel or reschedule online. Inside that window the buttons stop working and you'll need to phone them.",[136,452,453,454,457],{},"Separately, they may charge a ",[213,455,456],{},"late-cancellation fee",". The free-cancellation window and the fee amount are shown on the booking screen and in your confirmation.",[140,459,461],{"id":460},"a-payment-link","A payment link",[136,463,464],{},"Sent when there's a balance to settle — usually after a visit, or for a booking taken over the phone.",[136,466,467],{},"It opens a branded page showing the full breakdown: each line, any discount, service charges, tax, and the total. You enter your card there and pay.",[136,469,470,471,474],{},"You may be offered the chance to add a ",[213,472,473],{},"tip"," before paying. It's always optional, and you can enter your own amount or leave nothing.",[359,476,477],{},[136,478,479],{},"Your salon never sees or types your card number. You enter it yourself on the payment page, which is handled by the payment processor.",[136,481,482],{},"Payment links expire. If yours has, ask them to send a fresh one.",[140,484,486],{"id":485},"a-card-on-file-request","A card-on-file request",[136,488,489],{},"Some salons ask for a card on file before a booking — as security against no-shows rather than to charge you now.",[136,491,492],{},"The link opens a short page where you add a card. It's stored with the payment processor, not with the salon.",[197,494,495],{},[136,496,497,498,501],{},"A card on file means the salon ",[213,499,500],{},"can"," charge you under the terms they disclosed — typically a late-cancellation or no-show fee. Those terms are shown on the booking screen before you confirm. Read them; that's the moment to ask questions.",[140,503,505],{"id":504},"a-deposit-at-booking","A deposit at booking",[136,507,508],{},"If your salon takes deposits, you'll pay it as part of confirming the booking. The amount is shown before you pay.",[136,510,511],{},"If you later cancel, what happens to the deposit depends on their policy and on when you cancel — it may be refunded, or kept against a late-cancellation charge. Either way it's recorded, and you should be able to see it on your receipt or by asking them.",[140,513,515],{"id":514},"managing-saved-cards","Managing saved cards",[136,517,518,519,521],{},"If your salon runs the client portal, sign in and open ",[213,520,267],{},". There you can see the cards saved for membership billing, add one, choose a default, or remove one.",[136,523,524],{},"Removing a card detaches it at the payment processor, so it genuinely can no longer be charged.",[140,526,528],{"id":527},"gift-card-balances","Gift card balances",[136,530,531,532,430],{},"A gift card link shows the current balance without any sign-in. If you hold an account, your cards also appear in your ",[213,533,267],{},[140,535,537],{"id":536},"a-form-or-consent-link","A form or consent link",[136,539,540],{},"A private link to a questionnaire or consent form. Fill it in and sign on your phone. Only your salon sees your answers.",[140,542,544],{"id":543},"a-review-request","A review request",[136,546,547],{},"Sent about a day after your visit. A star rating, a would-you-recommend question, and an optional comment. Once submitted it can't be rewritten.",[140,549,551],{"id":550},"a-care-guide","A care guide",[136,553,554],{},"Pre-care or aftercare instructions for your treatment, on a private link you can bookmark and re-read. These links may expire, so save anything you want to keep.",[140,556,558],{"id":557},"if-a-link-has-stopped-working","If a link has stopped working",[136,560,561],{},"Most links expire on purpose. If yours shows as expired, cancelled, or already used, contact the salon and ask for a new one — there's nothing you can do from the page itself.",{"title":372,"searchDepth":23,"depth":23,"links":563},[564,568,569,570,571,572,573,574,575,576],{"id":418,"depth":23,"text":419,"children":565},[566,567],{"id":433,"depth":33,"text":434},{"id":440,"depth":33,"text":441},{"id":460,"depth":23,"text":461},{"id":485,"depth":23,"text":486},{"id":504,"depth":23,"text":505},{"id":514,"depth":23,"text":515},{"id":527,"depth":23,"text":528},{"id":536,"depth":23,"text":537},{"id":543,"depth":23,"text":544},{"id":550,"depth":23,"text":551},{"id":557,"depth":23,"text":558},"What the links your salon sends you actually do — managing a booking, paying by link, adding a card, and tipping.",[],{},"\u002Fhelp\u002Fportal\u002Fpaying-and-managing-your-visit",[396],{"title":405,"description":577},"help\u002Fportal\u002Fpaying-and-managing-your-visit","KIfpM4wk1bmQWDfW3cDzISvL-UjUEg7B4Xwrp9M4rHU",{"id":586,"title":587,"audience":110,"body":588,"category":125,"description":685,"draft":391,"extension":392,"icon":686,"keywords":687,"meta":693,"navigation":395,"order":694,"path":695,"related":696,"seo":697,"stem":698,"updatedAt":699,"__hash__":700},"help\u002Fhelp\u002Fportal\u002Fbook-your-next-appointment.md","Book your next appointment from your account",{"type":133,"value":589,"toc":673},[590,599,603,635,643,647,651,654,658,666,670],[136,591,592,593,596,597,430],{},"Sign in to your account and tap ",[213,594,595],{},"Book a visit"," — you're taken to the venue's booking page with your name and email already filled in, and the finished booking appears in your ",[213,598,257],{},[140,600,602],{"id":601},"how-do-i-book-from-my-account","How do I book from my account?",[148,604,605,609,616,620,623,627],{},[151,606,608],{"id":607},"sign-in-and-tap-book-a-visit","Sign in and tap Book a visit",[136,610,611,612,615],{},"It's on your account home (and ",[213,613,614],{},"Book"," in the menu).",[151,617,619],{"id":618},"you-land-on-the-booking-page-pre-filled","You land on the booking page, pre-filled",[136,621,622],{},"Your name and email are entered for you, so you skip the typing. Because you book with your sign-in email, the visit is matched to your account.",[151,624,626],{"id":625},"book-as-normal","Book as normal",[136,628,629,630,430],{},"Pick a service, a professional (or anyone available), and a time, then confirm. The full walkthrough — including deposits and cards — is in ",[631,632,634],"a",{"href":633},"\u002Fhelp\u002Fbook-online\u002Fbook-an-appointment-online","Book an appointment online",[473,636,637],{},[136,638,639,640,642],{},"Use your account with more than one business? Booking starts from whichever venue you're currently viewing — switch venues in ",[213,641,317],{}," first to book somewhere else.",[140,644,646],{"id":645},"common-questions","Common questions",[151,648,650],{"id":649},"why-does-the-book-button-say-my-account-isnt-linked","Why does the Book button say my account isn't linked?",[136,652,653],{},"Your sign-in email doesn't match a client record at the venue. Sign in with the email you've booked with before, or book from the venue's public page using that same email.",[151,655,657],{"id":656},"will-the-booking-show-in-my-history","Will the booking show in my history?",[136,659,660,661,665],{},"Yes — as long as you book with your sign-in email, it appears in ",[631,662,664],{"href":663},"\u002Fhelp\u002Fportal\u002Fyour-appointments","Your appointments"," right after you confirm.",[151,667,669],{"id":668},"do-i-have-to-book-through-my-account","Do I have to book through my account?",[136,671,672],{},"No. The venue's public booking page works without any account — your account just saves the typing and keeps everything in one place.",{"title":372,"searchDepth":23,"depth":23,"links":674},[675,680],{"id":601,"depth":23,"text":602,"children":676},[677,678,679],{"id":607,"depth":33,"text":608},{"id":618,"depth":33,"text":619},{"id":625,"depth":33,"text":626},{"id":645,"depth":23,"text":646,"children":681},[682,683,684],{"id":649,"depth":33,"text":650},{"id":656,"depth":33,"text":657},{"id":668,"depth":33,"text":669},"How to book your next salon or clinic visit from your online account — your details come pre-filled and the booking lands in your visit history.","i-lucide-calendar-plus",[688,689,690,691,692],"book appointment from my account","rebook my appointment online","book next visit salon","client portal booking","book again same salon",{},30,"\u002Fhelp\u002Fportal\u002Fbook-your-next-appointment",[663,633],{"title":587,"description":685},"help\u002Fportal\u002Fbook-your-next-appointment","2026-08-14","rcOlr2PCwKQ8h8ZZE0_40YC75l2vUL51WI2bR0UgOy8",{"id":702,"title":703,"audience":110,"body":704,"category":125,"description":877,"draft":391,"extension":392,"icon":878,"keywords":879,"meta":886,"navigation":395,"order":887,"path":663,"related":888,"seo":890,"stem":891,"updatedAt":699,"__hash__":892},"help\u002Fhelp\u002Fportal\u002Fyour-appointments.md","See, reschedule, or cancel your appointments",{"type":133,"value":705,"toc":863},[706,719,723,729,793,796,800,821,830,834,840,842,846,849,853,856,860],[136,707,708,709,711,712,426,715,718],{},"Open ",[213,710,257],{}," in your account: upcoming visits at the top, past ones below. Tap ",[213,713,714],{},"Reschedule",[213,716,717],{},"Cancel"," on any upcoming visit — anything cancelling would cost you is shown before you confirm.",[140,720,722],{"id":721},"where-do-i-see-my-appointments","Where do I see my appointments?",[136,724,725,726,728],{},"Sign in and open ",[213,727,257],{},". Each visit shows its services, time, who you're booked with, and a status:",[222,730,731,741],{},[225,732,733],{},[228,734,735,738],{},[231,736,737],{},"Status",[231,739,740],{},"What it means",[238,742,743,753,763,773,783],{},[228,744,745,750],{},[243,746,747],{},[213,748,749],{},"Scheduled",[243,751,752],{},"Booked, awaiting the venue's confirmation",[228,754,755,760],{},[243,756,757],{},[213,758,759],{},"Confirmed",[243,761,762],{},"The venue has confirmed it",[228,764,765,770],{},[243,766,767],{},[213,768,769],{},"Completed",[243,771,772],{},"The visit happened",[228,774,775,780],{},[243,776,777],{},[213,778,779],{},"Cancelled",[243,781,782],{},"It was called off",[228,784,785,790],{},[243,786,787],{},[213,788,789],{},"No-show",[243,791,792],{},"The venue recorded that you didn't attend",[136,794,795],{},"Times are shown in the venue's own time zone — the clock on the wall where your appointment happens.",[140,797,799],{"id":798},"how-do-i-reschedule","How do I reschedule?",[148,801,802,806,809,813,816,818],{},[151,803,805],{"id":804},"tap-reschedule-on-the-appointment","Tap Reschedule on the appointment",[136,807,808],{},"A panel opens with a date picker and that day's open times.",[151,810,812],{"id":811},"pick-a-date-then-tap-a-time","Pick a date, then tap a time",[136,814,815],{},"Tapping a time only selects it — nothing moves yet, so a stray tap can't reschedule you.",[151,817,182],{"id":181},[136,819,820],{},"Review the new time and confirm. Your booking moves and you get an updated confirmation.",[197,822,823],{},[136,824,825,826,829],{},"Some services cost more at peak times and less off-peak. If your new time changes the price, the difference is shown ",[213,827,828],{},"before"," you confirm — nothing is charged at that moment; any extra is due at your visit, and a cheaper time reduces what you owe.",[140,831,833],{"id":832},"how-do-i-cancel","How do I cancel?",[136,835,836,837,839],{},"Tap ",[213,838,717],{}," on the appointment. Before you confirm, the screen shows exactly what cancelling now means: a deposit kept, a fee charged to your card on file, or a deposit refunded. Every business sets its own policy — read this screen rather than assuming. Cancelling can't be undone.",[140,841,646],{"id":645},[151,843,845],{"id":844},"why-have-the-reschedule-and-cancel-buttons-disappeared","Why have the Reschedule and Cancel buttons disappeared?",[136,847,848],{},"You're inside the venue's cutoff window — a set number of hours before the visit when online changes close. The page shows their phone number; last-minute changes are handled by a person.",[151,850,852],{"id":851},"will-i-be-charged-for-cancelling","Will I be charged for cancelling?",[136,854,855],{},"Only if the venue's policy says so, and only what the confirmation screen shows you. If nothing about money appears before you confirm, nothing is charged.",[151,857,859],{"id":858},"why-does-a-past-visit-say-not-recorded","Why does a past visit say \"Not recorded\"?",[136,861,862],{},"The time passed without the venue marking it completed or missed. It doesn't affect you — ask the venue if it matters for a package or membership session.",{"title":372,"searchDepth":23,"depth":23,"links":864},[865,866,871,872],{"id":721,"depth":23,"text":722},{"id":798,"depth":23,"text":799,"children":867},[868,869,870],{"id":804,"depth":33,"text":805},{"id":811,"depth":33,"text":812},{"id":181,"depth":33,"text":182},{"id":832,"depth":23,"text":833},{"id":645,"depth":23,"text":646,"children":873},[874,875,876],{"id":844,"depth":33,"text":845},{"id":851,"depth":33,"text":852},{"id":858,"depth":33,"text":859},"See your upcoming and past salon visits in your online account, reschedule to a new time, or cancel — with any fee shown clearly before you confirm.","i-lucide-calendar-days",[880,881,882,883,884,885],"see my appointments online","reschedule my appointment","cancel my appointment online","change my appointment time","upcoming appointments salon","cancellation fee",{},40,[695,889],"\u002Fhelp\u002Fbook-online\u002Fmanage-your-booking",{"title":703,"description":877},"help\u002Fportal\u002Fyour-appointments","sMqksChiIXWG6pia8i0ir8lLIHfdvuJeM7zYJjCypQ4",{"id":894,"title":895,"audience":110,"body":896,"category":125,"description":1065,"draft":391,"extension":392,"icon":1066,"keywords":1067,"meta":1074,"navigation":395,"order":1075,"path":1076,"related":1077,"seo":1079,"stem":1080,"updatedAt":699,"__hash__":1081},"help\u002Fhelp\u002Fportal\u002Fyour-wallet.md","Your wallet — store credit, cards, gift cards, and receipts",{"type":133,"value":897,"toc":1052},[898,908,912,952,959,963,969,995,1000,1004,1009,1025,1027,1031,1034,1038,1045,1049],[136,899,900,901,903,904,907],{},"Two pages in your account cover your money: ",[213,902,267],{}," shows what you can spend — store credit, saved cards, gift cards — and ",[213,905,906],{},"Purchases"," lists every receipt from your visits.",[140,909,911],{"id":910},"whats-in-my-wallet","What's in my wallet?",[222,913,914,922],{},[225,915,916],{},[228,917,918,920],{},[231,919,233],{},[231,921,236],{},[238,923,924,934,943],{},[228,925,926,931],{},[243,927,928],{},[213,929,930],{},"Store credit",[243,932,933],{},"Balance from a top-up plan, spent at the venue when you pay",[228,935,936,940],{},[243,937,938],{},[213,939,354],{},[243,941,942],{},"Cards on file — add, set a default, or remove",[228,944,945,949],{},[243,946,947],{},[213,948,347],{},[243,950,951],{},"Cards you hold, with their live balances",[136,953,954,955,958],{},"Credit on a paused or past-due plan shows as ",[213,956,957],{},"on hold"," and can't be spent until the plan is active again.",[140,960,962],{"id":961},"how-do-i-manage-my-saved-cards","How do I manage my saved cards?",[136,964,965,966,968],{},"In ",[213,967,267],{},", each card shows its brand, last four digits, and expiry.",[970,971,972,983,989],"ul",{},[973,974,975,978,979,430],"li",{},[213,976,977],{},"Add card"," — enter a new card yourself on the secure form. The venue never sees the number; see ",[631,980,982],{"href":981},"\u002Fhelp\u002Fportal\u002Fsaved-cards-and-payment-security","Saved cards and payment security",[973,984,985,988],{},[213,986,987],{},"Make default"," — choose which card your memberships bill against.",[973,990,991,994],{},[213,992,993],{},"Remove"," — you'll confirm first, because a membership billing to that card will need a replacement.",[359,996,997],{},[136,998,999],{},"Removing a card detaches it at the payment processor, so it genuinely cannot be charged afterwards.",[140,1001,1003],{"id":1002},"where-are-my-receipts","Where are my receipts?",[136,1005,708,1006,1008],{},[213,1007,906],{},". You'll see spend summaries (lifetime, this year, last 30 days) and every receipt.",[148,1010,1011,1015,1018,1022],{},[151,1012,1014],{"id":1013},"tap-the-eye-icon-on-a-receipt","Tap the eye icon on a receipt",[136,1016,1017],{},"The itemised breakdown opens: each line, discounts, tax, tip, and how it was paid.",[151,1019,1021],{"id":1020},"tap-print","Tap Print",[136,1023,1024],{},"Your device's print screen opens — on most phones and computers that's also where you save it as a PDF.",[140,1026,646],{"id":645},[151,1028,1030],{"id":1029},"why-cant-i-add-a-card","Why can't I add a card?",[136,1032,1033],{},"The venue hasn't set up card payments yet — the section says so when that's the case.",[151,1035,1037],{"id":1036},"where-did-my-gift-card-go","Where did my gift card go?",[136,1039,1040,1041,430],{},"Cards appear once they're linked to your client record. You can always check any card's balance from its link or code without signing in — see ",[631,1042,1044],{"href":1043},"\u002Fhelp\u002Fbook-online\u002Fgift-cards-online","Buy and use a gift card",[151,1046,1048],{"id":1047},"can-the-venue-add-a-card-for-me","Can the venue add a card for me?",[136,1050,1051],{},"No. Cards are always entered by you, on a secure form handled by the payment processor.",{"title":372,"searchDepth":23,"depth":23,"links":1053},[1054,1055,1056,1060],{"id":910,"depth":23,"text":911},{"id":961,"depth":23,"text":962},{"id":1002,"depth":23,"text":1003,"children":1057},[1058,1059],{"id":1013,"depth":33,"text":1014},{"id":1020,"depth":33,"text":1021},{"id":645,"depth":23,"text":646,"children":1061},[1062,1063,1064],{"id":1029,"depth":33,"text":1030},{"id":1036,"depth":33,"text":1037},{"id":1047,"depth":33,"text":1048},"Where to find your store credit, saved payment cards, and gift card balances — plus every itemised receipt from your salon or clinic visits.","i-lucide-wallet",[1068,1069,1070,1071,1072,1073],"store credit balance","my saved cards","gift card balance in my account","find my receipt","salon receipts online","remove card on file",{},50,"\u002Fhelp\u002Fportal\u002Fyour-wallet",[981,1078],"\u002Fhelp\u002Fportal\u002Fyour-membership",{"title":895,"description":1065},"help\u002Fportal\u002Fyour-wallet","_rxA95WAA5--aqIqRH4LhAEkBb923M1NPKPn1PciV3M",{"id":1083,"title":1084,"audience":110,"body":1085,"category":125,"description":1269,"draft":391,"extension":392,"icon":1270,"keywords":1271,"meta":1278,"navigation":395,"order":1279,"path":1078,"related":1280,"seo":1281,"stem":1282,"updatedAt":699,"__hash__":1283},"help\u002Fhelp\u002Fportal\u002Fyour-membership.md","Manage your membership or package",{"type":133,"value":1086,"toc":1256},[1087,1092,1096,1159,1174,1178,1199,1206,1210,1224,1226,1230,1239,1243,1246,1250],[136,1088,708,1089,1091],{},[213,1090,277],{}," in your account to see every plan and package — what's included, what's left, and the next charge — and to pause, resume, or cancel a plan yourself.",[140,1093,1095],{"id":1094},"what-does-my-plan-card-show","What does my plan card show?",[222,1097,1098,1107],{},[225,1099,1100],{},[228,1101,1102,1105],{},[231,1103,1104],{},"On the card",[231,1106,740],{},[238,1108,1109,1119,1129,1139,1149],{},[228,1110,1111,1116],{},[243,1112,1113],{},[213,1114,1115],{},"Active",[243,1117,1118],{},"Running normally; shows the renew date and next charge",[228,1120,1121,1126],{},[243,1122,1123],{},[213,1124,1125],{},"Frozen",[243,1127,1128],{},"Paused; shows when it resumes",[228,1130,1131,1136],{},[243,1132,1133],{},[213,1134,1135],{},"Payment due",[243,1137,1138],{},"The last renewal payment failed — credits are locked until it's settled",[228,1140,1141,1146],{},[243,1142,1143],{},[213,1144,1145],{},"Ended",[243,1147,1148],{},"The plan is over",[228,1150,1151,1156],{},[243,1152,1153],{},[213,1154,1155],{},"Access ends · No charge",[243,1157,1158],{},"You've scheduled a cancellation, or the plan doesn't auto-renew",[136,1160,1161,1162,1165,1166,1169,1170,1173],{},"Included services are listed with counts like ",[213,1163,1164],{},"2 of 3 left",". Rolled-over sessions are spelled out — for example ",[213,1167,1168],{},"4 left (3 included + 1 rolled over)"," — and credits about to expire are flagged with the days remaining. Packages you bought up front appear on the same page with sessions remaining and any expiry. Tap ",[213,1171,1172],{},"History"," on a plan to see every session used, added, or reversed.",[140,1175,1177],{"id":1176},"how-do-i-pause-my-membership","How do I pause my membership?",[148,1179,1180,1184,1187,1189],{},[151,1181,1183],{"id":1182},"tap-pause-plan","Tap Pause plan",[136,1185,1186],{},"If your plan allows self-serve pausing, you choose the number of days. Plans set limits — how many pauses and how many total days — and the screen shows what you have left.",[151,1188,182],{"id":181},[136,1190,1191,1192,1194,1195,1198],{},"The plan reads ",[213,1193,1125],{}," with its resume date. You can ",[213,1196,1197],{},"Resume"," early yourself.",[136,1200,1201,1202,1205],{},"If your plan doesn't allow self-serve pausing, the button reads ",[213,1203,1204],{},"Request a pause"," — your request (with an optional reason) goes to the venue for a member of staff to approve.",[140,1207,1209],{"id":1208},"how-do-i-cancel-my-membership","How do I cancel my membership?",[136,1211,836,1212,1215,1216,1219,1220,1223],{},[213,1213,1214],{},"Cancel plan"," and confirm. Cancelling typically ends access at the end of the period you've already paid for — the card then shows ",[213,1217,1218],{},"Access ends"," with ",[213,1221,1222],{},"No charge",". Your plan's own terms are shown on the card; some plans have a minimum commitment or early-exit fee set by the venue.",[140,1225,646],{"id":645},[151,1227,1229],{"id":1228},"why-cant-i-use-my-sessions","Why can't I use my sessions?",[136,1231,1232,1233,1235,1236,1238],{},"If the plan shows ",[213,1234,1135],{},", its credits are locked until the failed renewal is paid — update your default card in ",[631,1237,267],{"href":1076}," or speak to the venue. Credits on a frozen plan are also on hold until it resumes.",[151,1240,1242],{"id":1241},"do-unused-sessions-carry-over","Do unused sessions carry over?",[136,1244,1245],{},"Only if your plan allows roll-over — when it does, the credit line says exactly how many rolled over.",[151,1247,1249],{"id":1248},"will-i-be-charged-after-i-cancel","Will I be charged after I cancel?",[136,1251,1252,1253,1255],{},"No. Once a cancellation is scheduled, the card reads ",[213,1254,1155],{},", and you keep your benefits until that date.",{"title":372,"searchDepth":23,"depth":23,"links":1257},[1258,1259,1263,1264],{"id":1094,"depth":23,"text":1095},{"id":1176,"depth":23,"text":1177,"children":1260},[1261,1262],{"id":1182,"depth":33,"text":1183},{"id":181,"depth":33,"text":182},{"id":1208,"depth":23,"text":1209},{"id":645,"depth":23,"text":646,"children":1265},[1266,1267,1268],{"id":1228,"depth":33,"text":1229},{"id":1241,"depth":33,"text":1242},{"id":1248,"depth":33,"text":1249},"See what your membership includes, what you've used, and when it next bills — and pause, resume, or cancel your plan from your own online account.","i-lucide-badge-check",[1272,1273,1274,1275,1276,1277],"pause my membership","cancel my membership","membership sessions left","freeze my plan","package sessions remaining","when does my membership renew",{},60,[1076,981],{"title":1084,"description":1269},"help\u002Fportal\u002Fyour-membership","lG9RxwqOI97uV0WVdzF01rh2JTfa9FoiieMNkm8rsBM",{"id":1285,"title":1286,"audience":110,"body":1287,"category":125,"description":1399,"draft":391,"extension":392,"icon":1400,"keywords":1401,"meta":1407,"navigation":395,"order":1408,"path":1409,"related":1410,"seo":1411,"stem":1412,"updatedAt":699,"__hash__":1413},"help\u002Fhelp\u002Fportal\u002Floyalty-points-and-rewards.md","Loyalty points, tiers, and rewards",{"type":133,"value":1288,"toc":1390},[1289,1294,1298,1303,1347,1350,1354,1357,1362,1364,1368,1371,1375,1383,1387],[136,1290,708,1291,1293],{},[213,1292,287],{}," in your account: the big number is your points balance, with what it's worth in money underneath. Rewards you can afford are listed below — you redeem them at the venue when you pay.",[140,1295,1297],{"id":1296},"where-do-i-see-my-points-and-tier","Where do I see my points and tier?",[136,1299,725,1300,1302],{},[213,1301,287],{},". Each venue sets its own points value, so the page shows both the points and the money they're worth. If the venue runs tiers, they're drawn as a ladder:",[222,1304,1305,1315],{},[225,1306,1307],{},[228,1308,1309,1312],{},[231,1310,1311],{},"Tag on a tier",[231,1313,1314],{},"Meaning",[238,1316,1317,1327,1337],{},[228,1318,1319,1324],{},[243,1320,1321],{},[213,1322,1323],{},"You're here",[243,1325,1326],{},"Your current tier",[228,1328,1329,1334],{},[243,1330,1331],{},[213,1332,1333],{},"Locked",[243,1335,1336],{},"A tier above you — keep earning to reach it",[228,1338,1339,1344],{},[243,1340,1341],{},[213,1342,1343],{},"Unlocked",[243,1345,1346],{},"A tier you've already passed",[136,1348,1349],{},"Higher tiers earn points faster; each rung shows its earning multiplier.",[140,1351,1353],{"id":1352},"how-do-i-redeem-a-reward","How do I redeem a reward?",[136,1355,1356],{},"Rewards — money off or a percentage off a visit — are listed with their points cost. Ones you can afford are ready; the rest show how many more points you need.",[359,1358,1359],{},[136,1360,1361],{},"Redeeming happens at the venue when you pay: mention the reward at checkout and the staff apply it. There's no online \"redeem\" button to press first.",[140,1363,646],{"id":645},[151,1365,1367],{"id":1366},"why-is-my-points-balance-missing-or-zero","Why is my points balance missing or zero?",[136,1369,1370],{},"Points live on your client record at the venue. If the page says your account has no client record, sign in with the email you've booked your appointments with.",[151,1372,1374],{"id":1373},"how-do-i-earn-points-faster","How do I earn points faster?",[136,1376,1377,1378,1382],{},"Reach a higher tier — each tier's multiplier is shown on the ladder. ",[631,1379,1381],{"href":1380},"\u002Fhelp\u002Fportal\u002Frefer-a-friend","Referring a friend"," can also earn points at some venues.",[151,1384,1386],{"id":1385},"do-points-expire","Do points expire?",[136,1388,1389],{},"That's up to each venue's programme — ask them directly if it isn't shown on the page.",{"title":372,"searchDepth":23,"depth":23,"links":1391},[1392,1393,1394],{"id":1296,"depth":23,"text":1297},{"id":1352,"depth":23,"text":1353},{"id":645,"depth":23,"text":646,"children":1395},[1396,1397,1398],{"id":1366,"depth":33,"text":1367},{"id":1373,"depth":33,"text":1374},{"id":1385,"depth":33,"text":1386},"Check your loyalty points balance and what it's worth in money, see your tier on the ladder, and find the rewards you can redeem on your next visit.","i-lucide-sparkles",[1402,1403,1404,1405,1406],"check my loyalty points","redeem points salon","loyalty tier","points worth in money","rewards balance",{},70,"\u002Fhelp\u002Fportal\u002Floyalty-points-and-rewards",[1380,396],{"title":1286,"description":1399},"help\u002Fportal\u002Floyalty-points-and-rewards","IyMO_NdD58HphOkLwZSXDmM8hz8bWt6Z6lcHiYFPM3o",{"id":1415,"title":1416,"audience":110,"body":1417,"category":125,"description":1569,"draft":391,"extension":392,"icon":51,"keywords":1570,"meta":1576,"navigation":395,"order":1577,"path":1380,"related":1578,"seo":1579,"stem":1580,"updatedAt":699,"__hash__":1581},"help\u002Fhelp\u002Fportal\u002Frefer-a-friend.md","Refer a friend and earn rewards",{"type":133,"value":1418,"toc":1556},[1419,1425,1429,1462,1466,1469,1530,1533,1535,1539,1542,1546,1549,1553],[136,1420,708,1421,1424],{},[213,1422,1423],{},"Refer a friend"," in your account for your personal code, share link, and QR code — the page spells out what your friend gets on their first visit and what you get when they complete it.",[140,1426,1428],{"id":1427},"how-do-i-share-my-referral-link","How do I share my referral link?",[148,1430,1431,1435,1438,1442,1455,1459],{},[151,1432,1434],{"id":1433},"open-refer-a-friend","Open Refer a friend",[136,1436,1437],{},"Your code, link, and QR code are at the top, with the deal for both of you.",[151,1439,1441],{"id":1440},"share-it-your-way","Share it your way",[136,1443,836,1444,1447,1448,426,1451,1454],{},[213,1445,1446],{},"Share"," for your phone's share sheet, use the one-tap ",[213,1449,1450],{},"WhatsApp",[213,1452,1453],{},"text message"," buttons, copy the link or code, or let a friend scan the QR straight off your screen.",[151,1456,1458],{"id":1457},"your-friend-books-through-the-link","Your friend books through the link",[136,1460,1461],{},"Their first-visit discount is applied automatically.",[140,1463,1465],{"id":1464},"how-do-i-track-my-referrals","How do I track my referrals?",[136,1467,1468],{},"The page shows your funnel — invited, booked, completed — and the total you've earned in rewards or points. Each referral is listed with a status:",[222,1470,1471,1479],{},[225,1472,1473],{},[228,1474,1475,1477],{},[231,1476,737],{},[231,1478,1314],{},[238,1480,1481,1491,1501,1510,1520],{},[228,1482,1483,1488],{},[243,1484,1485],{},[213,1486,1487],{},"Invited",[243,1489,1490],{},"They have your link but haven't booked",[228,1492,1493,1498],{},[243,1494,1495],{},[213,1496,1497],{},"Booked",[243,1499,1500],{},"They've booked their first visit",[228,1502,1503,1507],{},[243,1504,1505],{},[213,1506,769],{},[243,1508,1509],{},"The visit happened — this is what earns your reward",[228,1511,1512,1517],{},[243,1513,1514],{},[213,1515,1516],{},"Expired",[243,1518,1519],{},"The invitation lapsed unused",[228,1521,1522,1527],{},[243,1523,1524],{},[213,1525,1526],{},"Reversed",[243,1528,1529],{},"The visit was undone (for example refunded)",[136,1531,1532],{},"Some venues also run milestones (\"refer 5 friends, get…\") — a progress bar shows how close you are to the next one.",[140,1534,646],{"id":645},[151,1536,1538],{"id":1537},"when-do-i-get-my-reward","When do I get my reward?",[136,1540,1541],{},"When your friend's first visit actually completes — an invitation or a booking alone doesn't earn it yet.",[151,1543,1545],{"id":1544},"can-i-refer-someone-whos-already-a-client","Can I refer someone who's already a client?",[136,1547,1548],{},"Referral programmes are for new clients. If your friend has visited before, the discount generally won't apply — the venue's own terms decide.",[151,1550,1552],{"id":1551},"why-does-a-referral-say-reversed","Why does a referral say Reversed?",[136,1554,1555],{},"The visit that earned it was refunded or cancelled after the fact, so the reward was withdrawn.",{"title":372,"searchDepth":23,"depth":23,"links":1557},[1558,1563,1564],{"id":1427,"depth":23,"text":1428,"children":1559},[1560,1561,1562],{"id":1433,"depth":33,"text":1434},{"id":1440,"depth":33,"text":1441},{"id":1457,"depth":33,"text":1458},{"id":1464,"depth":23,"text":1465},{"id":645,"depth":23,"text":646,"children":1565},[1566,1567,1568],{"id":1537,"depth":33,"text":1538},{"id":1544,"depth":33,"text":1545},{"id":1551,"depth":33,"text":1552},"Share your personal referral link or QR code, see what you and your friend each get, and track every referral from invited through to completed.",[1571,1572,1573,1574,1575],"refer a friend salon","referral link","referral code","invite a friend discount","referral reward not received",{},80,[1409],{"title":1416,"description":1569},"help\u002Fportal\u002Frefer-a-friend","PTo1RBKCzgjeFY05iVURDfk6fclSje8WD6Y9VCDJPpA",{"id":1583,"title":1584,"audience":110,"body":1585,"category":125,"description":1671,"draft":391,"extension":392,"icon":1672,"keywords":1673,"meta":1679,"navigation":395,"order":1680,"path":1681,"related":1682,"seo":1683,"stem":1684,"updatedAt":699,"__hash__":1685},"help\u002Fhelp\u002Fportal\u002Fmessages.md","Message your salon or clinic",{"type":133,"value":1586,"toc":1663},[1587,1592,1596,1629,1634,1636,1640,1646,1650,1653,1657],[136,1588,725,1589,1591],{},[213,1590,297],{}," — one conversation with your venue, like any messaging app. Type in the box at the bottom and send. It's free and uses the internet, not your text-message plan.",[140,1593,1595],{"id":1594},"how-does-messaging-the-venue-work","How does messaging the venue work?",[970,1597,1598,1604,1614,1620],{},[973,1599,1600,1603],{},[213,1601,1602],{},"Replies appear live."," No refreshing — a reply shows up the moment it's sent.",[973,1605,1606,1609,1610,1613],{},[213,1607,1608],{},"Read receipts."," Your latest message shows ",[213,1611,1612],{},"Read"," once someone at the venue has seen it.",[973,1615,1616,1619],{},[213,1617,1618],{},"They may answer by text."," The venue can reply here or by SMS to your phone; either way it's the same conversation with the same people.",[973,1621,1622,1625,1626,1628],{},[213,1623,1624],{},"One venue at a time."," If you use your account with more than one business, you're messaging whichever venue is active — switch in ",[213,1627,317],{}," to message a different one.",[473,1630,1631],{},[136,1632,1633],{},"For anything urgent — running late for an appointment starting soon, a same-day cancellation — phone the venue instead. Messages are answered when someone is at the desk, not necessarily right away.",[140,1635,646],{"id":645},[151,1637,1639],{"id":1638},"why-hasnt-the-venue-replied","Why hasn't the venue replied?",[136,1641,1642,1643,1645],{},"Messages are read by staff during working hours. If your message shows ",[213,1644,1612],{},", it's been seen; if it's time-sensitive, call.",[151,1647,1649],{"id":1648},"does-messaging-cost-me-anything","Does messaging cost me anything?",[136,1651,1652],{},"No. It runs over the internet from your account. (If the venue replies by SMS, receiving texts is covered by your normal phone plan.)",[151,1654,1656],{"id":1655},"can-i-cancel-an-appointment-by-message","Can I cancel an appointment by message?",[136,1658,1659,1660,430],{},"You can ask, but a message isn't confirmed until staff act on it. For a guaranteed change, use ",[631,1661,1662],{"href":663},"Reschedule or Cancel on the appointment itself",{"title":372,"searchDepth":23,"depth":23,"links":1664},[1665,1666],{"id":1594,"depth":23,"text":1595},{"id":645,"depth":23,"text":646,"children":1667},[1668,1669,1670],{"id":1638,"depth":33,"text":1639},{"id":1648,"depth":33,"text":1649},{"id":1655,"depth":33,"text":1656},"Send and receive messages with your salon or clinic from your online account — free to use, live replies, read receipts, and when to phone instead.","i-lucide-message-circle",[1674,1675,1676,1677,1678],"message my salon","contact my clinic online","chat with salon","reply to salon text","has my message been read",{},90,"\u002Fhelp\u002Fportal\u002Fmessages",[396],{"title":1584,"description":1671},"help\u002Fportal\u002Fmessages","Y2XeZKSiThpTE79qZOF6LVUo0op7Db1TLD_wVbaGZz4",{"id":1687,"title":1688,"audience":110,"body":1689,"category":125,"description":1824,"draft":391,"extension":392,"icon":1825,"keywords":1826,"meta":1832,"navigation":395,"order":1833,"path":981,"related":1834,"seo":1835,"stem":1836,"updatedAt":699,"__hash__":1837},"help\u002Fhelp\u002Fportal\u002Fsaved-cards-and-payment-security.md","How your card details are kept safe",{"type":133,"value":1690,"toc":1814},[1691,1694,1698,1701,1749,1752,1756,1759,1767,1769,1774,1791,1793,1797,1800,1804,1807,1811],[136,1692,1693],{},"You always enter your own card, on a secure form provided by the payment processor — staff at your venue have no screen where they could type in or read back your card number. The venue only ever sees the card brand, last four digits, and expiry.",[140,1695,1697],{"id":1696},"who-can-see-my-card-number","Who can see my card number?",[136,1699,1700],{},"Only the payment processor (Stripe). Whenever a card is needed, you enter it yourself:",[222,1702,1703,1713],{},[225,1704,1705],{},[228,1706,1707,1710],{},[231,1708,1709],{},"Where",[231,1711,1712],{},"When",[238,1714,1715,1723,1739],{},[228,1716,1717,1720],{},[243,1718,1719],{},"The payment step of online booking",[243,1721,1722],{},"A deposit or card-on-file is required to confirm",[228,1724,1725,1736],{},[243,1726,1727,1728,426,1732],{},"A ",[631,1729,1731],{"href":1730},"\u002Fhelp\u002Fbook-online\u002Fpay-a-payment-link","payment link",[631,1733,1735],{"href":1734},"\u002Fhelp\u002Fbook-online\u002Fadd-or-update-your-card","card-request link",[243,1737,1738],{},"The venue sends one to your phone or email",[228,1740,1741,1746],{},[243,1742,1743,1745],{},[213,1744,267],{}," in your account",[243,1747,1748],{},"Adding or replacing a saved card yourself",[136,1750,1751],{},"Your full number goes directly to the processor. This design is deliberate — there is no way for the venue to take your number over the phone through this software.",[140,1753,1755],{"id":1754},"what-can-a-saved-card-be-charged-for","What can a saved card be charged for?",[136,1757,1758],{},"Only what the venue disclosed to you — typically a deposit, a membership renewal you signed up for, or a late-cancellation or no-show fee under a policy shown when you booked.",[197,1760,1761],{},[136,1762,1763,1764,1766],{},"The booking screen shows those terms ",[213,1765,828],{}," you confirm. That's the moment to read them and ask questions — a card on file means the venue can charge those disclosed amounts.",[140,1768,962],{"id":961},[136,1770,725,1771,1773],{},[213,1772,267],{},":",[970,1775,1776,1781,1786],{},[973,1777,1778,1780],{},[213,1779,977],{}," — entered by you on the secure form.",[973,1782,1783,1785],{},[213,1784,987],{}," — the card your memberships bill against.",[973,1787,1788,1790],{},[213,1789,993],{}," — after a confirmation, the card is detached at the payment processor and genuinely cannot be charged again. A membership billing to it will need a replacement.",[140,1792,646],{"id":645},[151,1794,1796],{"id":1795},"can-i-give-my-card-number-over-the-phone","Can I give my card number over the phone?",[136,1798,1799],{},"Not through this software — staff have nowhere to enter it. They'll send you a secure link instead; that's normal and it's the safer path.",[151,1801,1803],{"id":1802},"why-dont-payment-links-need-a-password","Why don't payment links need a password?",[136,1805,1806],{},"The link itself is the key — it's private to you. Don't forward one, and ask the venue for a fresh link if yours has expired.",[151,1808,1810],{"id":1809},"is-my-card-stored-by-the-salon","Is my card stored by the salon?",[136,1812,1813],{},"No. It's stored with the payment processor. The venue sees only the brand, last four digits, and expiry date.",{"title":372,"searchDepth":23,"depth":23,"links":1815},[1816,1817,1818,1819],{"id":1696,"depth":23,"text":1697},{"id":1754,"depth":23,"text":1755},{"id":961,"depth":23,"text":962},{"id":645,"depth":23,"text":646,"children":1820},[1821,1822,1823],{"id":1795,"depth":33,"text":1796},{"id":1802,"depth":33,"text":1803},{"id":1809,"depth":33,"text":1810},"Why salon staff can never see or type your card number, what a card on file can be charged for, and how to add, replace, or remove your saved cards.","i-lucide-shield-check",[1827,1828,1829,1830,1831],"is it safe to save my card","card on file salon","who can see my card number","remove my saved card","what can my saved card be charged for",{},100,[1076,1734],{"title":1688,"description":1824},"help\u002Fportal\u002Fsaved-cards-and-payment-security","kpHs7Nq-LWBd0G2Hpe2Cp8vDE49YRg0czQV7Wy8HNwc",[],1790218959880]