[{"data":1,"prerenderedAt":646},["ShallowReactive",2],{"help:\u002Fhelp\u002Fportal\u002Fbook-your-next-appointment":3,"help-all-categories":137,"help-cat-articles:\u002Fhelp\u002Fportal\u002Fbook-your-next-appointment":257,"help-related:\u002Fhelp\u002Fportal\u002Fbook-your-next-appointment":258},{"id":4,"title":5,"audience":6,"body":7,"category":117,"description":118,"draft":119,"extension":120,"icon":121,"keywords":122,"meta":128,"navigation":129,"order":130,"path":131,"related":132,"seo":133,"stem":134,"updatedAt":135,"__hash__":136},"help\u002Fhelp\u002Fportal\u002Fbook-your-next-appointment.md","Book your next appointment from your account","client",{"type":8,"value":9,"toc":102},"minimark",[10,23,28,62,72,76,80,83,87,95,99],[11,12,13,14,18,19,22],"p",{},"Sign in to your account and tap ",[15,16,17],"strong",{},"Book a visit"," — you're taken to the venue's booking page with your name and email already filled in, and the finished booking appears in your ",[15,20,21],{},"Appointments",".",[24,25,27],"h2",{"id":26},"how-do-i-book-from-my-account","How do I book from my account?",[29,30,31,36,43,47,50,54],"steps",{},[32,33,35],"h3",{"id":34},"sign-in-and-tap-book-a-visit","Sign in and tap Book a visit",[11,37,38,39,42],{},"It's on your account home (and ",[15,40,41],{},"Book"," in the menu).",[32,44,46],{"id":45},"you-land-on-the-booking-page-pre-filled","You land on the booking page, pre-filled",[11,48,49],{},"Your name and email are entered for you, so you skip the typing. Because you book with your sign-in email, the visit is matched to your account.",[32,51,53],{"id":52},"book-as-normal","Book as normal",[11,55,56,57,22],{},"Pick a service, a professional (or anyone available), and a time, then confirm. The full walkthrough — including deposits and cards — is in ",[58,59,61],"a",{"href":60},"\u002Fhelp\u002Fbook-online\u002Fbook-an-appointment-online","Book an appointment online",[63,64,65],"tip",{},[11,66,67,68,71],{},"Use your account with more than one business? Booking starts from whichever venue you're currently viewing — switch venues in ",[15,69,70],{},"Account"," first to book somewhere else.",[24,73,75],{"id":74},"common-questions","Common questions",[32,77,79],{"id":78},"why-does-the-book-button-say-my-account-isnt-linked","Why does the Book button say my account isn't linked?",[11,81,82],{},"Your sign-in email doesn't match a client record at the venue. Sign in with the email you've booked with before, or book from the venue's public page using that same email.",[32,84,86],{"id":85},"will-the-booking-show-in-my-history","Will the booking show in my history?",[11,88,89,90,94],{},"Yes — as long as you book with your sign-in email, it appears in ",[58,91,93],{"href":92},"\u002Fhelp\u002Fportal\u002Fyour-appointments","Your appointments"," right after you confirm.",[32,96,98],{"id":97},"do-i-have-to-book-through-my-account","Do I have to book through my account?",[11,100,101],{},"No. The venue's public booking page works without any account — your account just saves the typing and keeps everything in one place.",{"title":103,"searchDepth":104,"depth":104,"links":105},"",2,[106,112],{"id":26,"depth":104,"text":27,"children":107},[108,110,111],{"id":34,"depth":109,"text":35},3,{"id":45,"depth":109,"text":46},{"id":52,"depth":109,"text":53},{"id":74,"depth":104,"text":75,"children":113},[114,115,116],{"id":78,"depth":109,"text":79},{"id":85,"depth":109,"text":86},{"id":97,"depth":109,"text":98},"portal","How to book your next salon or clinic visit from your online account — your details come pre-filled and the booking lands in your visit history.",false,"md","i-lucide-calendar-plus",[123,124,125,126,127],"book appointment from my account","rebook my appointment online","book next visit salon","client portal booking","book again same salon",{},true,30,"\u002Fhelp\u002Fportal\u002Fbook-your-next-appointment",[92,60],{"title":5,"description":118},"help\u002Fportal\u002Fbook-your-next-appointment","2026-08-14","rcOlr2PCwKQ8h8ZZE0_40YC75l2vUL51WI2bR0UgOy8",[138,150,159,168,178,188,198,208,218,228,238,248],{"id":139,"title":140,"audience":141,"description":142,"extension":143,"icon":144,"meta":145,"order":146,"slug":147,"stem":148,"__hash__":149},"helpCategories\u002Fhelp\u002Fcategories\u002Fgetting-started.yml","Getting started","clinic","Set up your workspace, learn the layout, and run your first day.","yml","i-lucide-compass",{},1,"getting-started","help\u002Fcategories\u002Fgetting-started","lTnfg_2tKvxQ9QanJ9XY3shoBHrJNWNfnxhcYaaKKPI",{"id":151,"title":152,"audience":141,"description":153,"extension":143,"icon":154,"meta":155,"order":104,"slug":156,"stem":157,"__hash__":158},"helpCategories\u002Fhelp\u002Fcategories\u002Fcalendar.yml","Calendar & booking","Book, move, and cancel appointments. Block time, work the waitlist, and read the grid at a glance.","i-lucide-calendar",{},"calendar","help\u002Fcategories\u002Fcalendar","s5UMHzRIeTUFi7mdsOyuSluzJBp79U9WTsTpOtbaW-E",{"id":160,"title":161,"audience":141,"description":162,"extension":143,"icon":163,"meta":164,"order":109,"slug":165,"stem":166,"__hash__":167},"helpCategories\u002Fhelp\u002Fcategories\u002Fcheckout.yml","Checkout & payments","Ring up a sale, take tips, handle deposits and fees, issue refunds, and close the drawer.","i-lucide-credit-card",{},"checkout","help\u002Fcategories\u002Fcheckout","4PQPgJd7Z25g0SvtoqqdMlnzk3DlcJpaZhNAiNiYVW0",{"id":169,"title":170,"audience":141,"description":171,"extension":143,"icon":172,"meta":173,"order":174,"slug":175,"stem":176,"__hash__":177},"helpCategories\u002Fhelp\u002Fcategories\u002Fclients.yml","Clients & forms","Add and find clients, read a client profile, and send forms and consents.","i-lucide-users",{},4,"clients","help\u002Fcategories\u002Fclients","u-tqzEJo2gR_wJ7x7y-EMIF3L4TP9EuBWlamwgwCC0I",{"id":179,"title":180,"audience":141,"description":181,"extension":143,"icon":182,"meta":183,"order":184,"slug":185,"stem":186,"__hash__":187},"helpCategories\u002Fhelp\u002Fcategories\u002Fretail.yml","Memberships, packages & gift cards","The things clients buy once and spend down over time, and how each one behaves at checkout.","i-lucide-gift",{},5,"retail","help\u002Fcategories\u002Fretail","wVVr_rc_P9p2RZWwy0XKsNB9fQ7XtQxxIz4qnixkGkg",{"id":189,"title":190,"audience":141,"description":191,"extension":143,"icon":192,"meta":193,"order":194,"slug":195,"stem":196,"__hash__":197},"helpCategories\u002Fhelp\u002Fcategories\u002Foperations.yml","Operations","The internal side of the business, covering your written playbook, task boards, venue incidents, and the policies everyone signs.","i-lucide-briefcase",{},6,"operations","help\u002Fcategories\u002Foperations","kSPRTYYbOW5LBNuaYXGv0C4IE7BqS2n-OkCSI97f-cM",{"id":199,"title":200,"audience":141,"description":201,"extension":143,"icon":202,"meta":203,"order":204,"slug":205,"stem":206,"__hash__":207},"helpCategories\u002Fhelp\u002Fcategories\u002Fteam.yml","Team & scheduling","Working hours, the weekly roster, clock-in, timesheets, and time off.","i-lucide-id-card",{},7,"team","help\u002Fcategories\u002Fteam","1cMbCRwUmewb4t_DwUJ7jJUjntx-odU8jRDgBredsPs",{"id":209,"title":210,"audience":141,"description":211,"extension":143,"icon":212,"meta":213,"order":214,"slug":215,"stem":216,"__hash__":217},"helpCategories\u002Fhelp\u002Fcategories\u002Fgrowth.yml","Reports & growth","Read the numbers, export them, and find the report you actually need.","i-lucide-trending-up",{},8,"growth","help\u002Fcategories\u002Fgrowth","3XyCU-DkoYi7xSPz0tDRohlYkNBUS0YsLo-insknI8o",{"id":219,"title":220,"audience":141,"description":221,"extension":143,"icon":222,"meta":223,"order":224,"slug":225,"stem":226,"__hash__":227},"helpCategories\u002Fhelp\u002Fcategories\u002Fsettings.yml","Settings & admin","Services and pricing, who can see what, and moving your data in from another system.","i-lucide-settings",{},9,"settings","help\u002Fcategories\u002Fsettings","rdLQHp7tfAu5iySbsypfXu1kOuujDAuLVk6yGidNvtQ",{"id":229,"title":230,"audience":141,"description":231,"extension":143,"icon":232,"meta":233,"order":234,"slug":235,"stem":236,"__hash__":237},"helpCategories\u002Fhelp\u002Fcategories\u002Faccount.yml","Your login and profile","Your own login, password, two-factor security, profile, and language.","i-lucide-user-circle",{},10,"account","help\u002Fcategories\u002Faccount","8JZPH_8Q-lnEEFgysE9gCwyd1pzUe2hfAebATuQ5Pog",{"id":239,"title":240,"audience":6,"description":241,"extension":143,"icon":242,"meta":243,"order":244,"slug":245,"stem":246,"__hash__":247},"helpCategories\u002Fhelp\u002Fcategories\u002Fbook-online.yml","Book online","Booking, paying, and managing your visit from your venue's booking page and the private links they send you.","i-lucide-globe",{},20,"book-online","help\u002Fcategories\u002Fbook-online","dUBIoELt-ci1vqbw_VX1VA6PGJV8V-9x4ZmpAk1aXXE",{"id":249,"title":250,"audience":6,"description":251,"extension":143,"icon":252,"meta":253,"order":254,"slug":117,"stem":255,"__hash__":256},"helpCategories\u002Fhelp\u002Fcategories\u002Fportal.yml","Your account and visits","Booking from your account, managing your visits, and using your wallet, memberships and rewards.","i-lucide-user-round",{},21,"help\u002Fcategories\u002Fportal","D8_zQhv9hO2b9PYDADw-ebh1yZUuC0UcBt3DDZbMAH4",[],[259,461],{"id":260,"title":261,"audience":6,"body":262,"category":117,"description":445,"draft":119,"extension":120,"icon":446,"keywords":447,"meta":454,"navigation":129,"order":455,"path":92,"related":456,"seo":458,"stem":459,"updatedAt":135,"__hash__":460},"help\u002Fhelp\u002Fportal\u002Fyour-appointments.md","See, reschedule, or cancel your appointments",{"type":8,"value":263,"toc":431},[264,278,282,288,358,361,365,388,398,402,408,410,414,417,421,424,428],[11,265,266,267,269,270,273,274,277],{},"Open ",[15,268,21],{}," in your account: upcoming visits at the top, past ones below. Tap ",[15,271,272],{},"Reschedule"," or ",[15,275,276],{},"Cancel"," on any upcoming visit — anything cancelling would cost you is shown before you confirm.",[24,279,281],{"id":280},"where-do-i-see-my-appointments","Where do I see my appointments?",[11,283,284,285,287],{},"Sign in and open ",[15,286,21],{},". Each visit shows its services, time, who you're booked with, and a status:",[289,290,291,304],"table",{},[292,293,294],"thead",{},[295,296,297,301],"tr",{},[298,299,300],"th",{},"Status",[298,302,303],{},"What it means",[305,306,307,318,328,338,348],"tbody",{},[295,308,309,315],{},[310,311,312],"td",{},[15,313,314],{},"Scheduled",[310,316,317],{},"Booked, awaiting the venue's confirmation",[295,319,320,325],{},[310,321,322],{},[15,323,324],{},"Confirmed",[310,326,327],{},"The venue has confirmed it",[295,329,330,335],{},[310,331,332],{},[15,333,334],{},"Completed",[310,336,337],{},"The visit happened",[295,339,340,345],{},[310,341,342],{},[15,343,344],{},"Cancelled",[310,346,347],{},"It was called off",[295,349,350,355],{},[310,351,352],{},[15,353,354],{},"No-show",[310,356,357],{},"The venue recorded that you didn't attend",[11,359,360],{},"Times are shown in the venue's own time zone — the clock on the wall where your appointment happens.",[24,362,364],{"id":363},"how-do-i-reschedule","How do I reschedule?",[29,366,367,371,374,378,381,385],{},[32,368,370],{"id":369},"tap-reschedule-on-the-appointment","Tap Reschedule on the appointment",[11,372,373],{},"A panel opens with a date picker and that day's open times.",[32,375,377],{"id":376},"pick-a-date-then-tap-a-time","Pick a date, then tap a time",[11,379,380],{},"Tapping a time only selects it — nothing moves yet, so a stray tap can't reschedule you.",[32,382,384],{"id":383},"confirm","Confirm",[11,386,387],{},"Review the new time and confirm. Your booking moves and you get an updated confirmation.",[389,390,391],"warning",{},[11,392,393,394,397],{},"Some services cost more at peak times and less off-peak. If your new time changes the price, the difference is shown ",[15,395,396],{},"before"," you confirm — nothing is charged at that moment; any extra is due at your visit, and a cheaper time reduces what you owe.",[24,399,401],{"id":400},"how-do-i-cancel","How do I cancel?",[11,403,404,405,407],{},"Tap ",[15,406,276],{}," on the appointment. Before you confirm, the screen shows exactly what cancelling now means: a deposit kept, a fee charged to your card on file, or a deposit refunded. Every business sets its own policy — read this screen rather than assuming. Cancelling can't be undone.",[24,409,75],{"id":74},[32,411,413],{"id":412},"why-have-the-reschedule-and-cancel-buttons-disappeared","Why have the Reschedule and Cancel buttons disappeared?",[11,415,416],{},"You're inside the venue's cutoff window — a set number of hours before the visit when online changes close. The page shows their phone number; last-minute changes are handled by a person.",[32,418,420],{"id":419},"will-i-be-charged-for-cancelling","Will I be charged for cancelling?",[11,422,423],{},"Only if the venue's policy says so, and only what the confirmation screen shows you. If nothing about money appears before you confirm, nothing is charged.",[32,425,427],{"id":426},"why-does-a-past-visit-say-not-recorded","Why does a past visit say \"Not recorded\"?",[11,429,430],{},"The time passed without the venue marking it completed or missed. It doesn't affect you — ask the venue if it matters for a package or membership session.",{"title":103,"searchDepth":104,"depth":104,"links":432},[433,434,439,440],{"id":280,"depth":104,"text":281},{"id":363,"depth":104,"text":364,"children":435},[436,437,438],{"id":369,"depth":109,"text":370},{"id":376,"depth":109,"text":377},{"id":383,"depth":109,"text":384},{"id":400,"depth":104,"text":401},{"id":74,"depth":104,"text":75,"children":441},[442,443,444],{"id":412,"depth":109,"text":413},{"id":419,"depth":109,"text":420},{"id":426,"depth":109,"text":427},"See your upcoming and past salon visits in your online account, reschedule to a new time, or cancel — with any fee shown clearly before you confirm.","i-lucide-calendar-days",[448,449,450,451,452,453],"see my appointments online","reschedule my appointment","cancel my appointment online","change my appointment time","upcoming appointments salon","cancellation fee",{},40,[131,457],"\u002Fhelp\u002Fbook-online\u002Fmanage-your-booking",{"title":261,"description":445},"help\u002Fportal\u002Fyour-appointments","sMqksChiIXWG6pia8i0ir8lLIHfdvuJeM7zYJjCypQ4",{"id":462,"title":463,"audience":6,"body":464,"category":245,"description":633,"draft":119,"extension":120,"icon":121,"keywords":634,"meta":641,"navigation":129,"order":234,"path":60,"related":642,"seo":643,"stem":644,"updatedAt":135,"__hash__":645},"help\u002Fhelp\u002Fbook-online\u002Fbook-an-appointment-online.md","How do I book an appointment online?",{"type":8,"value":465,"toc":615},[466,469,473,527,531,534,538,583,588,590,594,597,601,608,612],[11,467,468],{},"Open the venue's booking link, pick your service, professional, and time, enter your name and contact details, and confirm — no account needed. If the venue asks for a card or deposit, the exact terms are shown before you pay anything.",[24,470,472],{"id":471},"what-are-the-booking-steps","What are the booking steps?",[29,474,475,479,482,486,489,493,496,500,503,507,510,514,520,524],{},[32,476,478],{"id":477},"choose-your-service","Choose your service",[11,480,481],{},"Pick one or more. Some services have options to choose between (different lengths or levels), and some venues offer bundles — several services together at a combined price. A service marked call-to-book can't be added online; phone the venue for that one.",[32,483,485],{"id":484},"choose-your-professional","Choose your professional",[11,487,488],{},"Pick a specific team member, or leave it to whoever's available.",[32,490,492],{"id":491},"pick-a-time","Pick a time",[11,494,495],{},"Choose a date and tap an open time. Days with nothing free are greyed out, and the page can jump you to the next day with openings.",[32,497,499],{"id":498},"add-anything-extra","Add anything extra",[11,501,502],{},"If the venue offers add-ons or products alongside bookings, they appear here. Skip freely.",[32,504,506],{"id":505},"review-and-enter-your-details","Review and enter your details",[11,508,509],{},"Your visit is summarised — services, time, professional, price — alongside the venue's real cancellation terms. Then enter your name, email, and phone.",[32,511,513],{"id":512},"pay-if-asked","Pay, if asked",[11,515,516,517,519],{},"Some venues require a card on file or a deposit to confirm. What's due now versus at your visit, and what a late cancellation would cost, is shown ",[15,518,396],{}," you enter anything. You type the card yourself — the venue never sees the number.",[32,521,523],{"id":522},"done","Done",[11,525,526],{},"Your confirmation appears on screen and by email, with a private link to manage the booking.",[24,528,530],{"id":529},"why-do-prices-differ-by-time","Why do prices differ by time?",[11,532,533],{},"Some venues price certain times differently — a busy Saturday slot slightly more, a quiet weekday morning slightly less. When that applies, the adjusted price is shown on the time itself before you pick it, and the total you confirm is the total you owe.",[24,535,537],{"id":536},"whats-in-the-confirmation","What's in the confirmation?",[289,539,540,550],{},[292,541,542],{},[295,543,544,547],{},[298,545,546],{},"In the email",[298,548,549],{},"What it does",[305,551,552,563,575],{},[295,553,554,560],{},[310,555,556,559],{},[15,557,558],{},"Add to calendar"," attachment",[310,561,562],{},"Your mail app offers to add the visit to your calendar",[295,564,565,568],{},[310,566,567],{},"Manage-booking link",[310,569,570,571,574],{},"View, ",[58,572,573],{"href":457},"reschedule, or cancel"," — no sign-in needed",[295,576,577,580],{},[310,578,579],{},"The visit details",[310,581,582],{},"Services, time, professional, location, and price",[389,584,585],{},[11,586,587],{},"Keep the manage link private — it needs no password, so anyone who has it can change your booking.",[24,589,75],{"id":74},[32,591,593],{"id":592},"do-i-need-an-account-to-book","Do I need an account to book?",[11,595,596],{},"No. Booking works with just your name, email, and phone. If the venue offers a client account, your confirmation invites you to open one — it's optional.",[32,598,600],{"id":599},"will-i-be-charged-when-i-book","Will I be charged when I book?",[11,602,603,604,22],{},"Only if the venue takes a deposit, and only the amount shown on the payment step before you enter your card. A card-on-file request stores the card without charging it — see ",[58,605,607],{"href":606},"\u002Fhelp\u002Fbook-online\u002Fadd-or-update-your-card","Why do I need to enter my card?",[32,609,611],{"id":610},"can-i-book-two-services-in-one-visit","Can I book two services in one visit?",[11,613,614],{},"Yes — add each service at the first step and the booking finds a time that fits them together, sometimes with two professionals working in sequence (the time slot says so).",{"title":103,"searchDepth":104,"depth":104,"links":616},[617,626,627,628],{"id":471,"depth":104,"text":472,"children":618},[619,620,621,622,623,624,625],{"id":477,"depth":109,"text":478},{"id":484,"depth":109,"text":485},{"id":491,"depth":109,"text":492},{"id":498,"depth":109,"text":499},{"id":505,"depth":109,"text":506},{"id":512,"depth":109,"text":513},{"id":522,"depth":109,"text":523},{"id":529,"depth":104,"text":530},{"id":536,"depth":104,"text":537},{"id":74,"depth":104,"text":75,"children":629},[630,631,632],{"id":592,"depth":109,"text":593},{"id":599,"depth":109,"text":600},{"id":610,"depth":109,"text":611},"Book a salon or clinic visit online in a few taps — choose your services, a professional and a time, pay any deposit, and get your confirmation.",[635,636,637,638,639,640],"book appointment online","book a facial online","online booking salon","book without an account","deposit to book appointment","choose stylist online",{},[457,606],{"title":463,"description":633},"help\u002Fbook-online\u002Fbook-an-appointment-online","OOOA6tTe9FxJOd_OqPId9y7ABzdiePvQ9LgQF5UXDeo",1790218959897]