[{"data":1,"prerenderedAt":711},["ShallowReactive",2],{"help:\u002Fhelp\u002Fportal\u002Floyalty-points-and-rewards":3,"help-all-categories":161,"help-cat-articles:\u002Fhelp\u002Fportal\u002Floyalty-points-and-rewards":281,"help-related:\u002Fhelp\u002Fportal\u002Floyalty-points-and-rewards":282},{"id":4,"title":5,"audience":6,"body":7,"category":140,"description":141,"draft":142,"extension":143,"icon":144,"keywords":145,"meta":151,"navigation":152,"order":153,"path":154,"related":155,"seo":157,"stem":158,"updatedAt":159,"__hash__":160},"help\u002Fhelp\u002Fportal\u002Floyalty-points-and-rewards.md","Loyalty points, tiers, and rewards","client",{"type":8,"value":9,"toc":128},"minimark",[10,19,24,30,80,83,87,90,96,100,105,108,112,121,125],[11,12,13,14,18],"p",{},"Open ",[15,16,17],"strong",{},"Loyalty"," in your account: the big number is your points balance, with what it's worth in money underneath. Rewards you can afford are listed below — you redeem them at the venue when you pay.",[20,21,23],"h2",{"id":22},"where-do-i-see-my-points-and-tier","Where do I see my points and tier?",[11,25,26,27,29],{},"Sign in and open ",[15,28,17],{},". Each venue sets its own points value, so the page shows both the points and the money they're worth. If the venue runs tiers, they're drawn as a ladder:",[31,32,33,46],"table",{},[34,35,36],"thead",{},[37,38,39,43],"tr",{},[40,41,42],"th",{},"Tag on a tier",[40,44,45],{},"Meaning",[47,48,49,60,70],"tbody",{},[37,50,51,57],{},[52,53,54],"td",{},[15,55,56],{},"You're here",[52,58,59],{},"Your current tier",[37,61,62,67],{},[52,63,64],{},[15,65,66],{},"Locked",[52,68,69],{},"A tier above you — keep earning to reach it",[37,71,72,77],{},[52,73,74],{},[15,75,76],{},"Unlocked",[52,78,79],{},"A tier you've already passed",[11,81,82],{},"Higher tiers earn points faster; each rung shows its earning multiplier.",[20,84,86],{"id":85},"how-do-i-redeem-a-reward","How do I redeem a reward?",[11,88,89],{},"Rewards — money off or a percentage off a visit — are listed with their points cost. Ones you can afford are ready; the rest show how many more points you need.",[91,92,93],"note",{},[11,94,95],{},"Redeeming happens at the venue when you pay: mention the reward at checkout and the staff apply it. There's no online \"redeem\" button to press first.",[20,97,99],{"id":98},"common-questions","Common questions",[101,102,104],"h3",{"id":103},"why-is-my-points-balance-missing-or-zero","Why is my points balance missing or zero?",[11,106,107],{},"Points live on your client record at the venue. If the page says your account has no client record, sign in with the email you've booked your appointments with.",[101,109,111],{"id":110},"how-do-i-earn-points-faster","How do I earn points faster?",[11,113,114,115,120],{},"Reach a higher tier — each tier's multiplier is shown on the ladder. ",[116,117,119],"a",{"href":118},"\u002Fhelp\u002Fportal\u002Frefer-a-friend","Referring a friend"," can also earn points at some venues.",[101,122,124],{"id":123},"do-points-expire","Do points expire?",[11,126,127],{},"That's up to each venue's programme — ask them directly if it isn't shown on the page.",{"title":129,"searchDepth":130,"depth":130,"links":131},"",2,[132,133,134],{"id":22,"depth":130,"text":23},{"id":85,"depth":130,"text":86},{"id":98,"depth":130,"text":99,"children":135},[136,138,139],{"id":103,"depth":137,"text":104},3,{"id":110,"depth":137,"text":111},{"id":123,"depth":137,"text":124},"portal","Check your loyalty points balance and what it's worth in money, see your tier on the ladder, and find the rewards you can redeem on your next visit.",false,"md","i-lucide-sparkles",[146,147,148,149,150],"check my loyalty points","redeem points salon","loyalty tier","points worth in money","rewards balance",{},true,70,"\u002Fhelp\u002Fportal\u002Floyalty-points-and-rewards",[118,156],"\u002Fhelp\u002Fportal\u002Fyour-account",{"title":5,"description":141},"help\u002Fportal\u002Floyalty-points-and-rewards","2026-08-14","IyMO_NdD58HphOkLwZSXDmM8hz8bWt6Z6lcHiYFPM3o",[162,174,183,192,202,212,222,232,242,252,262,272],{"id":163,"title":164,"audience":165,"description":166,"extension":167,"icon":168,"meta":169,"order":170,"slug":171,"stem":172,"__hash__":173},"helpCategories\u002Fhelp\u002Fcategories\u002Fgetting-started.yml","Getting started","clinic","Set up your workspace, learn the layout, and run your first day.","yml","i-lucide-compass",{},1,"getting-started","help\u002Fcategories\u002Fgetting-started","lTnfg_2tKvxQ9QanJ9XY3shoBHrJNWNfnxhcYaaKKPI",{"id":175,"title":176,"audience":165,"description":177,"extension":167,"icon":178,"meta":179,"order":130,"slug":180,"stem":181,"__hash__":182},"helpCategories\u002Fhelp\u002Fcategories\u002Fcalendar.yml","Calendar & booking","Book, move, and cancel appointments. Block time, work the waitlist, and read the grid at a glance.","i-lucide-calendar",{},"calendar","help\u002Fcategories\u002Fcalendar","s5UMHzRIeTUFi7mdsOyuSluzJBp79U9WTsTpOtbaW-E",{"id":184,"title":185,"audience":165,"description":186,"extension":167,"icon":187,"meta":188,"order":137,"slug":189,"stem":190,"__hash__":191},"helpCategories\u002Fhelp\u002Fcategories\u002Fcheckout.yml","Checkout & payments","Ring up a sale, take tips, handle deposits and fees, issue refunds, and close the drawer.","i-lucide-credit-card",{},"checkout","help\u002Fcategories\u002Fcheckout","4PQPgJd7Z25g0SvtoqqdMlnzk3DlcJpaZhNAiNiYVW0",{"id":193,"title":194,"audience":165,"description":195,"extension":167,"icon":196,"meta":197,"order":198,"slug":199,"stem":200,"__hash__":201},"helpCategories\u002Fhelp\u002Fcategories\u002Fclients.yml","Clients & forms","Add and find clients, read a client profile, and send forms and consents.","i-lucide-users",{},4,"clients","help\u002Fcategories\u002Fclients","u-tqzEJo2gR_wJ7x7y-EMIF3L4TP9EuBWlamwgwCC0I",{"id":203,"title":204,"audience":165,"description":205,"extension":167,"icon":206,"meta":207,"order":208,"slug":209,"stem":210,"__hash__":211},"helpCategories\u002Fhelp\u002Fcategories\u002Fretail.yml","Memberships, packages & gift cards","The things clients buy once and spend down over time, and how each one behaves at checkout.","i-lucide-gift",{},5,"retail","help\u002Fcategories\u002Fretail","wVVr_rc_P9p2RZWwy0XKsNB9fQ7XtQxxIz4qnixkGkg",{"id":213,"title":214,"audience":165,"description":215,"extension":167,"icon":216,"meta":217,"order":218,"slug":219,"stem":220,"__hash__":221},"helpCategories\u002Fhelp\u002Fcategories\u002Foperations.yml","Operations","The internal side of the business, covering your written playbook, task boards, venue incidents, and the policies everyone signs.","i-lucide-briefcase",{},6,"operations","help\u002Fcategories\u002Foperations","kSPRTYYbOW5LBNuaYXGv0C4IE7BqS2n-OkCSI97f-cM",{"id":223,"title":224,"audience":165,"description":225,"extension":167,"icon":226,"meta":227,"order":228,"slug":229,"stem":230,"__hash__":231},"helpCategories\u002Fhelp\u002Fcategories\u002Fteam.yml","Team & scheduling","Working hours, the weekly roster, clock-in, timesheets, and time off.","i-lucide-id-card",{},7,"team","help\u002Fcategories\u002Fteam","1cMbCRwUmewb4t_DwUJ7jJUjntx-odU8jRDgBredsPs",{"id":233,"title":234,"audience":165,"description":235,"extension":167,"icon":236,"meta":237,"order":238,"slug":239,"stem":240,"__hash__":241},"helpCategories\u002Fhelp\u002Fcategories\u002Fgrowth.yml","Reports & growth","Read the numbers, export them, and find the report you actually need.","i-lucide-trending-up",{},8,"growth","help\u002Fcategories\u002Fgrowth","3XyCU-DkoYi7xSPz0tDRohlYkNBUS0YsLo-insknI8o",{"id":243,"title":244,"audience":165,"description":245,"extension":167,"icon":246,"meta":247,"order":248,"slug":249,"stem":250,"__hash__":251},"helpCategories\u002Fhelp\u002Fcategories\u002Fsettings.yml","Settings & admin","Services and pricing, who can see what, and moving your data in from another system.","i-lucide-settings",{},9,"settings","help\u002Fcategories\u002Fsettings","rdLQHp7tfAu5iySbsypfXu1kOuujDAuLVk6yGidNvtQ",{"id":253,"title":254,"audience":165,"description":255,"extension":167,"icon":256,"meta":257,"order":258,"slug":259,"stem":260,"__hash__":261},"helpCategories\u002Fhelp\u002Fcategories\u002Faccount.yml","Your login and profile","Your own login, password, two-factor security, profile, and language.","i-lucide-user-circle",{},10,"account","help\u002Fcategories\u002Faccount","8JZPH_8Q-lnEEFgysE9gCwyd1pzUe2hfAebATuQ5Pog",{"id":263,"title":264,"audience":6,"description":265,"extension":167,"icon":266,"meta":267,"order":268,"slug":269,"stem":270,"__hash__":271},"helpCategories\u002Fhelp\u002Fcategories\u002Fbook-online.yml","Book online","Booking, paying, and managing your visit from your venue's booking page and the private links they send you.","i-lucide-globe",{},20,"book-online","help\u002Fcategories\u002Fbook-online","dUBIoELt-ci1vqbw_VX1VA6PGJV8V-9x4ZmpAk1aXXE",{"id":273,"title":274,"audience":6,"description":275,"extension":167,"icon":276,"meta":277,"order":278,"slug":140,"stem":279,"__hash__":280},"helpCategories\u002Fhelp\u002Fcategories\u002Fportal.yml","Your account and visits","Booking from your account, managing your visits, and using your wallet, memberships and rewards.","i-lucide-user-round",{},21,"help\u002Fcategories\u002Fportal","D8_zQhv9hO2b9PYDADw-ebh1yZUuC0UcBt3DDZbMAH4",[],[283,456],{"id":284,"title":285,"audience":6,"body":286,"category":140,"description":443,"draft":142,"extension":143,"icon":206,"keywords":444,"meta":450,"navigation":152,"order":451,"path":118,"related":452,"seo":453,"stem":454,"updatedAt":159,"__hash__":455},"help\u002Fhelp\u002Fportal\u002Frefer-a-friend.md","Refer a friend and earn rewards",{"type":8,"value":287,"toc":430},[288,294,298,334,338,341,404,407,409,413,416,420,423,427],[11,289,13,290,293],{},[15,291,292],{},"Refer a friend"," in your account for your personal code, share link, and QR code — the page spells out what your friend gets on their first visit and what you get when they complete it.",[20,295,297],{"id":296},"how-do-i-share-my-referral-link","How do I share my referral link?",[299,300,301,305,308,312,327,331],"steps",{},[101,302,304],{"id":303},"open-refer-a-friend","Open Refer a friend",[11,306,307],{},"Your code, link, and QR code are at the top, with the deal for both of you.",[101,309,311],{"id":310},"share-it-your-way","Share it your way",[11,313,314,315,318,319,322,323,326],{},"Tap ",[15,316,317],{},"Share"," for your phone's share sheet, use the one-tap ",[15,320,321],{},"WhatsApp"," or ",[15,324,325],{},"text message"," buttons, copy the link or code, or let a friend scan the QR straight off your screen.",[101,328,330],{"id":329},"your-friend-books-through-the-link","Your friend books through the link",[11,332,333],{},"Their first-visit discount is applied automatically.",[20,335,337],{"id":336},"how-do-i-track-my-referrals","How do I track my referrals?",[11,339,340],{},"The page shows your funnel — invited, booked, completed — and the total you've earned in rewards or points. Each referral is listed with a status:",[31,342,343,352],{},[34,344,345],{},[37,346,347,350],{},[40,348,349],{},"Status",[40,351,45],{},[47,353,354,364,374,384,394],{},[37,355,356,361],{},[52,357,358],{},[15,359,360],{},"Invited",[52,362,363],{},"They have your link but haven't booked",[37,365,366,371],{},[52,367,368],{},[15,369,370],{},"Booked",[52,372,373],{},"They've booked their first visit",[37,375,376,381],{},[52,377,378],{},[15,379,380],{},"Completed",[52,382,383],{},"The visit happened — this is what earns your reward",[37,385,386,391],{},[52,387,388],{},[15,389,390],{},"Expired",[52,392,393],{},"The invitation lapsed unused",[37,395,396,401],{},[52,397,398],{},[15,399,400],{},"Reversed",[52,402,403],{},"The visit was undone (for example refunded)",[11,405,406],{},"Some venues also run milestones (\"refer 5 friends, get…\") — a progress bar shows how close you are to the next one.",[20,408,99],{"id":98},[101,410,412],{"id":411},"when-do-i-get-my-reward","When do I get my reward?",[11,414,415],{},"When your friend's first visit actually completes — an invitation or a booking alone doesn't earn it yet.",[101,417,419],{"id":418},"can-i-refer-someone-whos-already-a-client","Can I refer someone who's already a client?",[11,421,422],{},"Referral programmes are for new clients. If your friend has visited before, the discount generally won't apply — the venue's own terms decide.",[101,424,426],{"id":425},"why-does-a-referral-say-reversed","Why does a referral say Reversed?",[11,428,429],{},"The visit that earned it was refunded or cancelled after the fact, so the reward was withdrawn.",{"title":129,"searchDepth":130,"depth":130,"links":431},[432,437,438],{"id":296,"depth":130,"text":297,"children":433},[434,435,436],{"id":303,"depth":137,"text":304},{"id":310,"depth":137,"text":311},{"id":329,"depth":137,"text":330},{"id":336,"depth":130,"text":337},{"id":98,"depth":130,"text":99,"children":439},[440,441,442],{"id":411,"depth":137,"text":412},{"id":418,"depth":137,"text":419},{"id":425,"depth":137,"text":426},"Share your personal referral link or QR code, see what you and your friend each get, and track every referral from invited through to completed.",[445,446,447,448,449],"refer a friend salon","referral link","referral code","invite a friend discount","referral reward not received",{},80,[154],{"title":285,"description":443},"help\u002Fportal\u002Frefer-a-friend","PTo1RBKCzgjeFY05iVURDfk6fclSje8WD6Y9VCDJPpA",{"id":457,"title":458,"audience":6,"body":459,"category":140,"description":702,"draft":142,"extension":143,"icon":276,"keywords":703,"meta":704,"navigation":152,"order":258,"path":156,"related":705,"seo":707,"stem":708,"updatedAt":709,"__hash__":710},"help\u002Fhelp\u002Fportal\u002Fyour-account.md","Booking online and using your account",{"type":8,"value":460,"toc":684},[461,464,468,471,508,511,515,518,524,528,531,538,542,635,638,642,645,648,651,658,662,665,669,672,677,681],[11,462,463],{},"If your salon or clinic runs on Owneli, you can book online and manage your visits yourself. This page explains what you can do.",[20,465,467],{"id":466},"booking-without-an-account","Booking without an account",[11,469,470],{},"You don't need an account to book. Your venue's booking page walks you through it:",[299,472,473,477,480,484,487,491,494,498,501,505],{},[101,474,476],{"id":475},"choose-your-service","Choose your service",[11,478,479],{},"Pick one or more. Some venues offer bundles — several services at a combined price.",[101,481,483],{"id":482},"choose-a-time","Choose a time",[11,485,486],{},"Pick a date and pick from the openings shown. You can request a specific team member or leave it to whoever's available.",[101,488,490],{"id":489},"add-anything-extra","Add anything extra",[11,492,493],{},"If your venue offers add-ons, they're offered here.",[101,495,497],{"id":496},"enter-your-details","Enter your details",[11,499,500],{},"Name, email, and phone so they can reach you.",[101,502,504],{"id":503},"confirm","Confirm",[11,506,507],{},"Some venues ask for a card, or take a deposit, before confirming. If yours does, the terms are shown on this screen before you pay — what's due now, how long before your appointment you can cancel for free, and what any late-cancellation or no-show fee would be.",[11,509,510],{},"You'll get a confirmation with a link to manage your booking.",[20,512,514],{"id":513},"managing-a-booking","Managing a booking",[11,516,517],{},"The link in your confirmation lets you view, reschedule, or cancel without signing in anywhere.",[519,520,521],"warning",{},[11,522,523],{},"If your venue charges for late cancellations, the free-cancellation window is shown on the booking screen and in your confirmation. Cancelling inside that window may be charged to the card you used.",[20,525,527],{"id":526},"your-account","Your account",[11,529,530],{},"If your venue has the client portal enabled, you can sign in for a fuller picture.",[11,532,533,534,537],{},"Signing in is by ",[15,535,536],{},"magic link"," — enter your email and a one-time sign-in link is sent to you. There's no password to remember, though you can set one if you prefer.",[101,539,541],{"id":540},"whats-in-there","What's in there",[31,543,544,554],{},[34,545,546],{},[37,547,548,551],{},[40,549,550],{},"Section",[40,552,553],{},"What you'll find",[47,555,556,566,576,586,596,605,615,625],{},[37,557,558,563],{},[52,559,560],{},[15,561,562],{},"Home",[52,564,565],{},"Your next visit, and a quick way to book again",[37,567,568,573],{},[52,569,570],{},[15,571,572],{},"Appointments",[52,574,575],{},"Past and upcoming visits",[37,577,578,583],{},[52,579,580],{},[15,581,582],{},"Wallet",[52,584,585],{},"Store credit, saved cards, and any gift cards you hold",[37,587,588,593],{},[52,589,590],{},[15,591,592],{},"Memberships",[52,594,595],{},"Your plans, what's included, and what you've used",[37,597,598,602],{},[52,599,600],{},[15,601,17],{},[52,603,604],{},"Your points, your tier, and rewards you can redeem",[37,606,607,612],{},[52,608,609],{},[15,610,611],{},"Messages",[52,613,614],{},"Messages with the venue",[37,616,617,622],{},[52,618,619],{},[15,620,621],{},"Refer",[52,623,624],{},"Your personal referral link",[37,626,627,632],{},[52,628,629],{},[15,630,631],{},"Account",[52,633,634],{},"Your details and communication preferences",[11,636,637],{},"Not every venue turns on every section.",[101,639,641],{"id":640},"more-than-one-venue","More than one venue",[11,643,644],{},"If you visit several businesses that use Owneli, one sign-in covers them all. Switch between them inside the portal — each keeps its own visits, memberships and points, and each looks like itself, with its own branding.",[20,646,592],{"id":647},"memberships",[11,649,650],{},"Your membership page shows what your plan includes and what you've used this period.",[11,652,653,654,657],{},"If your venue allows it, you can ",[15,655,656],{},"request a pause"," from here. Pauses are subject to your venue's policy — how many you're allowed, how many days in total, and whether a freeze fee applies. Your request goes to the venue for approval.",[20,659,661],{"id":660},"gift-cards","Gift cards",[11,663,664],{},"Gift cards you've been sent show in your wallet with their balance. You can also check any card's balance from the link that came with it, without signing in.",[20,666,668],{"id":667},"saved-cards","Saved cards",[11,670,671],{},"Cards saved for membership billing are listed in your wallet. You can add one, make one the default, or remove one. Removing a card detaches it at the payment processor, so it genuinely can't be charged afterwards.",[91,673,674],{},[11,675,676],{},"Venues cannot enter your card details on your behalf. If you're paying by link, you type your card into your venue's own secure page — they never see or handle the number.",[20,678,680],{"id":679},"forms-and-consents","Forms and consents",[11,682,683],{},"If your venue sends you a form before a visit, it arrives as a private link. You fill it in and sign on your own phone. Nobody else can see your answers.",{"title":129,"searchDepth":130,"depth":130,"links":685},[686,693,694,698,699,700,701],{"id":466,"depth":130,"text":467,"children":687},[688,689,690,691,692],{"id":475,"depth":137,"text":476},{"id":482,"depth":137,"text":483},{"id":489,"depth":137,"text":490},{"id":496,"depth":137,"text":497},{"id":503,"depth":137,"text":504},{"id":513,"depth":130,"text":514},{"id":526,"depth":130,"text":527,"children":695},[696,697],{"id":540,"depth":137,"text":541},{"id":640,"depth":137,"text":641},{"id":647,"depth":130,"text":592},{"id":660,"depth":130,"text":661},{"id":667,"depth":130,"text":668},{"id":679,"depth":130,"text":680},"How to book a visit, manage an appointment, and use your credit, memberships, gift cards and points — written for clients.",[],{},[706],"\u002Fhelp\u002Fgetting-started\u002Fwelcome",{"title":458,"description":702},"help\u002Fportal\u002Fyour-account","2026-07-26","9N1eadmLhpyQUP-V7NUithQbM6fNHhwCZlmTtSA_ViA",1790218959951]