[{"data":1,"prerenderedAt":517},["ShallowReactive",2],{"help:\u002Fhelp\u002Fportal\u002Fmessages":3,"help-all-categories":133,"help-cat-articles:\u002Fhelp\u002Fportal\u002Fmessages":253,"help-related:\u002Fhelp\u002Fportal\u002Fmessages":254},{"id":4,"title":5,"audience":6,"body":7,"category":112,"description":113,"draft":114,"extension":115,"icon":116,"keywords":117,"meta":123,"navigation":124,"order":125,"path":126,"related":127,"seo":129,"stem":130,"updatedAt":131,"__hash__":132},"help\u002Fhelp\u002Fportal\u002Fmessages.md","Message your salon or clinic","client",{"type":8,"value":9,"toc":101},"minimark",[10,19,24,60,66,70,75,81,85,88,92],[11,12,13,14,18],"p",{},"Sign in and open ",[15,16,17],"strong",{},"Messages"," — one conversation with your venue, like any messaging app. Type in the box at the bottom and send. It's free and uses the internet, not your text-message plan.",[20,21,23],"h2",{"id":22},"how-does-messaging-the-venue-work","How does messaging the venue work?",[25,26,27,34,44,50],"ul",{},[28,29,30,33],"li",{},[15,31,32],{},"Replies appear live."," No refreshing — a reply shows up the moment it's sent.",[28,35,36,39,40,43],{},[15,37,38],{},"Read receipts."," Your latest message shows ",[15,41,42],{},"Read"," once someone at the venue has seen it.",[28,45,46,49],{},[15,47,48],{},"They may answer by text."," The venue can reply here or by SMS to your phone; either way it's the same conversation with the same people.",[28,51,52,55,56,59],{},[15,53,54],{},"One venue at a time."," If you use your account with more than one business, you're messaging whichever venue is active — switch in ",[15,57,58],{},"Account"," to message a different one.",[61,62,63],"tip",{},[11,64,65],{},"For anything urgent — running late for an appointment starting soon, a same-day cancellation — phone the venue instead. Messages are answered when someone is at the desk, not necessarily right away.",[20,67,69],{"id":68},"common-questions","Common questions",[71,72,74],"h3",{"id":73},"why-hasnt-the-venue-replied","Why hasn't the venue replied?",[11,76,77,78,80],{},"Messages are read by staff during working hours. If your message shows ",[15,79,42],{},", it's been seen; if it's time-sensitive, call.",[71,82,84],{"id":83},"does-messaging-cost-me-anything","Does messaging cost me anything?",[11,86,87],{},"No. It runs over the internet from your account. (If the venue replies by SMS, receiving texts is covered by your normal phone plan.)",[71,89,91],{"id":90},"can-i-cancel-an-appointment-by-message","Can I cancel an appointment by message?",[11,93,94,95,100],{},"You can ask, but a message isn't confirmed until staff act on it. For a guaranteed change, use ",[96,97,99],"a",{"href":98},"\u002Fhelp\u002Fportal\u002Fyour-appointments","Reschedule or Cancel on the appointment itself",".",{"title":102,"searchDepth":103,"depth":103,"links":104},"",2,[105,106],{"id":22,"depth":103,"text":23},{"id":68,"depth":103,"text":69,"children":107},[108,110,111],{"id":73,"depth":109,"text":74},3,{"id":83,"depth":109,"text":84},{"id":90,"depth":109,"text":91},"portal","Send and receive messages with your salon or clinic from your online account — free to use, live replies, read receipts, and when to phone instead.",false,"md","i-lucide-message-circle",[118,119,120,121,122],"message my salon","contact my clinic online","chat with salon","reply to salon text","has my message been read",{},true,90,"\u002Fhelp\u002Fportal\u002Fmessages",[128],"\u002Fhelp\u002Fportal\u002Fyour-account",{"title":5,"description":113},"help\u002Fportal\u002Fmessages","2026-08-14","Y2XeZKSiThpTE79qZOF6LVUo0op7Db1TLD_wVbaGZz4",[134,146,155,164,174,184,194,204,214,224,234,244],{"id":135,"title":136,"audience":137,"description":138,"extension":139,"icon":140,"meta":141,"order":142,"slug":143,"stem":144,"__hash__":145},"helpCategories\u002Fhelp\u002Fcategories\u002Fgetting-started.yml","Getting started","clinic","Set up your workspace, learn the layout, and run your first day.","yml","i-lucide-compass",{},1,"getting-started","help\u002Fcategories\u002Fgetting-started","lTnfg_2tKvxQ9QanJ9XY3shoBHrJNWNfnxhcYaaKKPI",{"id":147,"title":148,"audience":137,"description":149,"extension":139,"icon":150,"meta":151,"order":103,"slug":152,"stem":153,"__hash__":154},"helpCategories\u002Fhelp\u002Fcategories\u002Fcalendar.yml","Calendar & booking","Book, move, and cancel appointments. Block time, work the waitlist, and read the grid at a glance.","i-lucide-calendar",{},"calendar","help\u002Fcategories\u002Fcalendar","s5UMHzRIeTUFi7mdsOyuSluzJBp79U9WTsTpOtbaW-E",{"id":156,"title":157,"audience":137,"description":158,"extension":139,"icon":159,"meta":160,"order":109,"slug":161,"stem":162,"__hash__":163},"helpCategories\u002Fhelp\u002Fcategories\u002Fcheckout.yml","Checkout & payments","Ring up a sale, take tips, handle deposits and fees, issue refunds, and close the drawer.","i-lucide-credit-card",{},"checkout","help\u002Fcategories\u002Fcheckout","4PQPgJd7Z25g0SvtoqqdMlnzk3DlcJpaZhNAiNiYVW0",{"id":165,"title":166,"audience":137,"description":167,"extension":139,"icon":168,"meta":169,"order":170,"slug":171,"stem":172,"__hash__":173},"helpCategories\u002Fhelp\u002Fcategories\u002Fclients.yml","Clients & forms","Add and find clients, read a client profile, and send forms and consents.","i-lucide-users",{},4,"clients","help\u002Fcategories\u002Fclients","u-tqzEJo2gR_wJ7x7y-EMIF3L4TP9EuBWlamwgwCC0I",{"id":175,"title":176,"audience":137,"description":177,"extension":139,"icon":178,"meta":179,"order":180,"slug":181,"stem":182,"__hash__":183},"helpCategories\u002Fhelp\u002Fcategories\u002Fretail.yml","Memberships, packages & gift cards","The things clients buy once and spend down over time, and how each one behaves at checkout.","i-lucide-gift",{},5,"retail","help\u002Fcategories\u002Fretail","wVVr_rc_P9p2RZWwy0XKsNB9fQ7XtQxxIz4qnixkGkg",{"id":185,"title":186,"audience":137,"description":187,"extension":139,"icon":188,"meta":189,"order":190,"slug":191,"stem":192,"__hash__":193},"helpCategories\u002Fhelp\u002Fcategories\u002Foperations.yml","Operations","The internal side of the business, covering your written playbook, task boards, venue incidents, and the policies everyone signs.","i-lucide-briefcase",{},6,"operations","help\u002Fcategories\u002Foperations","kSPRTYYbOW5LBNuaYXGv0C4IE7BqS2n-OkCSI97f-cM",{"id":195,"title":196,"audience":137,"description":197,"extension":139,"icon":198,"meta":199,"order":200,"slug":201,"stem":202,"__hash__":203},"helpCategories\u002Fhelp\u002Fcategories\u002Fteam.yml","Team & scheduling","Working hours, the weekly roster, clock-in, timesheets, and time off.","i-lucide-id-card",{},7,"team","help\u002Fcategories\u002Fteam","1cMbCRwUmewb4t_DwUJ7jJUjntx-odU8jRDgBredsPs",{"id":205,"title":206,"audience":137,"description":207,"extension":139,"icon":208,"meta":209,"order":210,"slug":211,"stem":212,"__hash__":213},"helpCategories\u002Fhelp\u002Fcategories\u002Fgrowth.yml","Reports & growth","Read the numbers, export them, and find the report you actually need.","i-lucide-trending-up",{},8,"growth","help\u002Fcategories\u002Fgrowth","3XyCU-DkoYi7xSPz0tDRohlYkNBUS0YsLo-insknI8o",{"id":215,"title":216,"audience":137,"description":217,"extension":139,"icon":218,"meta":219,"order":220,"slug":221,"stem":222,"__hash__":223},"helpCategories\u002Fhelp\u002Fcategories\u002Fsettings.yml","Settings & admin","Services and pricing, who can see what, and moving your data in from another system.","i-lucide-settings",{},9,"settings","help\u002Fcategories\u002Fsettings","rdLQHp7tfAu5iySbsypfXu1kOuujDAuLVk6yGidNvtQ",{"id":225,"title":226,"audience":137,"description":227,"extension":139,"icon":228,"meta":229,"order":230,"slug":231,"stem":232,"__hash__":233},"helpCategories\u002Fhelp\u002Fcategories\u002Faccount.yml","Your login and profile","Your own login, password, two-factor security, profile, and language.","i-lucide-user-circle",{},10,"account","help\u002Fcategories\u002Faccount","8JZPH_8Q-lnEEFgysE9gCwyd1pzUe2hfAebATuQ5Pog",{"id":235,"title":236,"audience":6,"description":237,"extension":139,"icon":238,"meta":239,"order":240,"slug":241,"stem":242,"__hash__":243},"helpCategories\u002Fhelp\u002Fcategories\u002Fbook-online.yml","Book online","Booking, paying, and managing your visit from your venue's booking page and the private links they send you.","i-lucide-globe",{},20,"book-online","help\u002Fcategories\u002Fbook-online","dUBIoELt-ci1vqbw_VX1VA6PGJV8V-9x4ZmpAk1aXXE",{"id":245,"title":246,"audience":6,"description":247,"extension":139,"icon":248,"meta":249,"order":250,"slug":112,"stem":251,"__hash__":252},"helpCategories\u002Fhelp\u002Fcategories\u002Fportal.yml","Your account and visits","Booking from your account, managing your visits, and using your wallet, memberships and rewards.","i-lucide-user-round",{},21,"help\u002Fcategories\u002Fportal","D8_zQhv9hO2b9PYDADw-ebh1yZUuC0UcBt3DDZbMAH4",[],[255],{"id":256,"title":257,"audience":6,"body":258,"category":112,"description":508,"draft":114,"extension":115,"icon":248,"keywords":509,"meta":510,"navigation":124,"order":230,"path":128,"related":511,"seo":513,"stem":514,"updatedAt":515,"__hash__":516},"help\u002Fhelp\u002Fportal\u002Fyour-account.md","Booking online and using your account",{"type":8,"value":259,"toc":490},[260,263,267,270,308,311,315,318,324,328,331,338,342,440,443,447,450,453,456,463,467,470,474,477,483,487],[11,261,262],{},"If your salon or clinic runs on Owneli, you can book online and manage your visits yourself. This page explains what you can do.",[20,264,266],{"id":265},"booking-without-an-account","Booking without an account",[11,268,269],{},"You don't need an account to book. Your venue's booking page walks you through it:",[271,272,273,277,280,284,287,291,294,298,301,305],"steps",{},[71,274,276],{"id":275},"choose-your-service","Choose your service",[11,278,279],{},"Pick one or more. Some venues offer bundles — several services at a combined price.",[71,281,283],{"id":282},"choose-a-time","Choose a time",[11,285,286],{},"Pick a date and pick from the openings shown. You can request a specific team member or leave it to whoever's available.",[71,288,290],{"id":289},"add-anything-extra","Add anything extra",[11,292,293],{},"If your venue offers add-ons, they're offered here.",[71,295,297],{"id":296},"enter-your-details","Enter your details",[11,299,300],{},"Name, email, and phone so they can reach you.",[71,302,304],{"id":303},"confirm","Confirm",[11,306,307],{},"Some venues ask for a card, or take a deposit, before confirming. If yours does, the terms are shown on this screen before you pay — what's due now, how long before your appointment you can cancel for free, and what any late-cancellation or no-show fee would be.",[11,309,310],{},"You'll get a confirmation with a link to manage your booking.",[20,312,314],{"id":313},"managing-a-booking","Managing a booking",[11,316,317],{},"The link in your confirmation lets you view, reschedule, or cancel without signing in anywhere.",[319,320,321],"warning",{},[11,322,323],{},"If your venue charges for late cancellations, the free-cancellation window is shown on the booking screen and in your confirmation. Cancelling inside that window may be charged to the card you used.",[20,325,327],{"id":326},"your-account","Your account",[11,329,330],{},"If your venue has the client portal enabled, you can sign in for a fuller picture.",[11,332,333,334,337],{},"Signing in is by ",[15,335,336],{},"magic link"," — enter your email and a one-time sign-in link is sent to you. There's no password to remember, though you can set one if you prefer.",[71,339,341],{"id":340},"whats-in-there","What's in there",[343,344,345,358],"table",{},[346,347,348],"thead",{},[349,350,351,355],"tr",{},[352,353,354],"th",{},"Section",[352,356,357],{},"What you'll find",[359,360,361,372,382,392,402,412,421,431],"tbody",{},[349,362,363,369],{},[364,365,366],"td",{},[15,367,368],{},"Home",[364,370,371],{},"Your next visit, and a quick way to book again",[349,373,374,379],{},[364,375,376],{},[15,377,378],{},"Appointments",[364,380,381],{},"Past and upcoming visits",[349,383,384,389],{},[364,385,386],{},[15,387,388],{},"Wallet",[364,390,391],{},"Store credit, saved cards, and any gift cards you hold",[349,393,394,399],{},[364,395,396],{},[15,397,398],{},"Memberships",[364,400,401],{},"Your plans, what's included, and what you've used",[349,403,404,409],{},[364,405,406],{},[15,407,408],{},"Loyalty",[364,410,411],{},"Your points, your tier, and rewards you can redeem",[349,413,414,418],{},[364,415,416],{},[15,417,17],{},[364,419,420],{},"Messages with the venue",[349,422,423,428],{},[364,424,425],{},[15,426,427],{},"Refer",[364,429,430],{},"Your personal referral link",[349,432,433,437],{},[364,434,435],{},[15,436,58],{},[364,438,439],{},"Your details and communication preferences",[11,441,442],{},"Not every venue turns on every section.",[71,444,446],{"id":445},"more-than-one-venue","More than one venue",[11,448,449],{},"If you visit several businesses that use Owneli, one sign-in covers them all. Switch between them inside the portal — each keeps its own visits, memberships and points, and each looks like itself, with its own branding.",[20,451,398],{"id":452},"memberships",[11,454,455],{},"Your membership page shows what your plan includes and what you've used this period.",[11,457,458,459,462],{},"If your venue allows it, you can ",[15,460,461],{},"request a pause"," from here. Pauses are subject to your venue's policy — how many you're allowed, how many days in total, and whether a freeze fee applies. Your request goes to the venue for approval.",[20,464,466],{"id":465},"gift-cards","Gift cards",[11,468,469],{},"Gift cards you've been sent show in your wallet with their balance. You can also check any card's balance from the link that came with it, without signing in.",[20,471,473],{"id":472},"saved-cards","Saved cards",[11,475,476],{},"Cards saved for membership billing are listed in your wallet. You can add one, make one the default, or remove one. Removing a card detaches it at the payment processor, so it genuinely can't be charged afterwards.",[478,479,480],"note",{},[11,481,482],{},"Venues cannot enter your card details on your behalf. If you're paying by link, you type your card into your venue's own secure page — they never see or handle the number.",[20,484,486],{"id":485},"forms-and-consents","Forms and consents",[11,488,489],{},"If your venue sends you a form before a visit, it arrives as a private link. You fill it in and sign on your own phone. Nobody else can see your answers.",{"title":102,"searchDepth":103,"depth":103,"links":491},[492,499,500,504,505,506,507],{"id":265,"depth":103,"text":266,"children":493},[494,495,496,497,498],{"id":275,"depth":109,"text":276},{"id":282,"depth":109,"text":283},{"id":289,"depth":109,"text":290},{"id":296,"depth":109,"text":297},{"id":303,"depth":109,"text":304},{"id":313,"depth":103,"text":314},{"id":326,"depth":103,"text":327,"children":501},[502,503],{"id":340,"depth":109,"text":341},{"id":445,"depth":109,"text":446},{"id":452,"depth":103,"text":398},{"id":465,"depth":103,"text":466},{"id":472,"depth":103,"text":473},{"id":485,"depth":103,"text":486},"How to book a visit, manage an appointment, and use your credit, memberships, gift cards and points — written for clients.",[],{},[512],"\u002Fhelp\u002Fgetting-started\u002Fwelcome",{"title":257,"description":508},"help\u002Fportal\u002Fyour-account","2026-07-26","9N1eadmLhpyQUP-V7NUithQbM6fNHhwCZlmTtSA_ViA",1790218959968]