[{"data":1,"prerenderedAt":585},["ShallowReactive",2],{"help:\u002Fhelp\u002Fportal\u002Fpaying-and-managing-your-visit":3,"help-all-categories":205,"help-cat-articles:\u002Fhelp\u002Fportal\u002Fpaying-and-managing-your-visit":323,"help-related:\u002Fhelp\u002Fportal\u002Fpaying-and-managing-your-visit":324},{"id":4,"title":5,"audience":6,"body":7,"category":189,"description":190,"draft":191,"extension":192,"icon":193,"keywords":194,"meta":195,"navigation":196,"order":197,"path":198,"related":199,"seo":201,"stem":202,"updatedAt":203,"__hash__":204},"help\u002Fhelp\u002Fportal\u002Fpaying-and-managing-your-visit.md","Paying and managing your visit","client",{"type":8,"value":9,"toc":171},"minimark",[10,14,20,25,37,42,45,49,66,70,73,76,83,88,91,95,98,101,110,114,117,120,124,131,134,138,143,147,150,154,157,161,164,168],[11,12,13],"p",{},"Your salon or clinic may send you several different links. They look similar and do different things. Here's what each one is.",[15,16,17],"note",{},[11,18,19],{},"None of these links need a password or an account. Each one is private to you — don't forward it, because whoever opens it can act as you.",[21,22,24],"h2",{"id":23},"your-booking-link","Your booking link",[11,26,27,28,32,33,36],{},"Sent with your booking confirmation. Opening it shows your appointment — service, time, provider, price — and lets you ",[29,30,31],"strong",{},"reschedule"," or ",[29,34,35],{},"cancel",".",[38,39,41],"h3",{"id":40},"rescheduling","Rescheduling",[11,43,44],{},"Pick a new time from the openings offered. Your original booking moves; it isn't cancelled and rebooked, so your history stays in one piece.",[38,46,48],{"id":47},"cancelling","Cancelling",[50,51,52,59],"warning",{},[11,53,54,55,58],{},"Your salon may set a ",[29,56,57],{},"cancellation cutoff"," — a window before the appointment inside which you can no longer cancel or reschedule online. Inside that window the buttons stop working and you'll need to phone them.",[11,60,61,62,65],{},"Separately, they may charge a ",[29,63,64],{},"late-cancellation fee",". The free-cancellation window and the fee amount are shown on the booking screen and in your confirmation.",[21,67,69],{"id":68},"a-payment-link","A payment link",[11,71,72],{},"Sent when there's a balance to settle — usually after a visit, or for a booking taken over the phone.",[11,74,75],{},"It opens a branded page showing the full breakdown: each line, any discount, service charges, tax, and the total. You enter your card there and pay.",[11,77,78,79,82],{},"You may be offered the chance to add a ",[29,80,81],{},"tip"," before paying. It's always optional, and you can enter your own amount or leave nothing.",[15,84,85],{},[11,86,87],{},"Your salon never sees or types your card number. You enter it yourself on the payment page, which is handled by the payment processor.",[11,89,90],{},"Payment links expire. If yours has, ask them to send a fresh one.",[21,92,94],{"id":93},"a-card-on-file-request","A card-on-file request",[11,96,97],{},"Some salons ask for a card on file before a booking — as security against no-shows rather than to charge you now.",[11,99,100],{},"The link opens a short page where you add a card. It's stored with the payment processor, not with the salon.",[50,102,103],{},[11,104,105,106,109],{},"A card on file means the salon ",[29,107,108],{},"can"," charge you under the terms they disclosed — typically a late-cancellation or no-show fee. Those terms are shown on the booking screen before you confirm. Read them; that's the moment to ask questions.",[21,111,113],{"id":112},"a-deposit-at-booking","A deposit at booking",[11,115,116],{},"If your salon takes deposits, you'll pay it as part of confirming the booking. The amount is shown before you pay.",[11,118,119],{},"If you later cancel, what happens to the deposit depends on their policy and on when you cancel — it may be refunded, or kept against a late-cancellation charge. Either way it's recorded, and you should be able to see it on your receipt or by asking them.",[21,121,123],{"id":122},"managing-saved-cards","Managing saved cards",[11,125,126,127,130],{},"If your salon runs the client portal, sign in and open ",[29,128,129],{},"Wallet",". There you can see the cards saved for membership billing, add one, choose a default, or remove one.",[11,132,133],{},"Removing a card detaches it at the payment processor, so it genuinely can no longer be charged.",[21,135,137],{"id":136},"gift-card-balances","Gift card balances",[11,139,140,141,36],{},"A gift card link shows the current balance without any sign-in. If you hold an account, your cards also appear in your ",[29,142,129],{},[21,144,146],{"id":145},"a-form-or-consent-link","A form or consent link",[11,148,149],{},"A private link to a questionnaire or consent form. Fill it in and sign on your phone. Only your salon sees your answers.",[21,151,153],{"id":152},"a-review-request","A review request",[11,155,156],{},"Sent about a day after your visit. A star rating, a would-you-recommend question, and an optional comment. Once submitted it can't be rewritten.",[21,158,160],{"id":159},"a-care-guide","A care guide",[11,162,163],{},"Pre-care or aftercare instructions for your treatment, on a private link you can bookmark and re-read. These links may expire, so save anything you want to keep.",[21,165,167],{"id":166},"if-a-link-has-stopped-working","If a link has stopped working",[11,169,170],{},"Most links expire on purpose. If yours shows as expired, cancelled, or already used, contact the salon and ask for a new one — there's nothing you can do from the page itself.",{"title":172,"searchDepth":173,"depth":173,"links":174},"",2,[175,180,181,182,183,184,185,186,187,188],{"id":23,"depth":173,"text":24,"children":176},[177,179],{"id":40,"depth":178,"text":41},3,{"id":47,"depth":178,"text":48},{"id":68,"depth":173,"text":69},{"id":93,"depth":173,"text":94},{"id":112,"depth":173,"text":113},{"id":122,"depth":173,"text":123},{"id":136,"depth":173,"text":137},{"id":145,"depth":173,"text":146},{"id":152,"depth":173,"text":153},{"id":159,"depth":173,"text":160},{"id":166,"depth":173,"text":167},"portal","What the links your salon sends you actually do — managing a booking, paying by link, adding a card, and tipping.",false,"md","i-lucide-credit-card",[],{},true,20,"\u002Fhelp\u002Fportal\u002Fpaying-and-managing-your-visit",[200],"\u002Fhelp\u002Fportal\u002Fyour-account",{"title":5,"description":190},"help\u002Fportal\u002Fpaying-and-managing-your-visit","2026-07-26","KIfpM4wk1bmQWDfW3cDzISvL-UjUEg7B4Xwrp9M4rHU",[206,218,227,235,245,255,265,275,285,295,305,314],{"id":207,"title":208,"audience":209,"description":210,"extension":211,"icon":212,"meta":213,"order":214,"slug":215,"stem":216,"__hash__":217},"helpCategories\u002Fhelp\u002Fcategories\u002Fgetting-started.yml","Getting started","clinic","Set up your workspace, learn the layout, and run your first day.","yml","i-lucide-compass",{},1,"getting-started","help\u002Fcategories\u002Fgetting-started","lTnfg_2tKvxQ9QanJ9XY3shoBHrJNWNfnxhcYaaKKPI",{"id":219,"title":220,"audience":209,"description":221,"extension":211,"icon":222,"meta":223,"order":173,"slug":224,"stem":225,"__hash__":226},"helpCategories\u002Fhelp\u002Fcategories\u002Fcalendar.yml","Calendar & booking","Book, move, and cancel appointments. Block time, work the waitlist, and read the grid at a glance.","i-lucide-calendar",{},"calendar","help\u002Fcategories\u002Fcalendar","s5UMHzRIeTUFi7mdsOyuSluzJBp79U9WTsTpOtbaW-E",{"id":228,"title":229,"audience":209,"description":230,"extension":211,"icon":193,"meta":231,"order":178,"slug":232,"stem":233,"__hash__":234},"helpCategories\u002Fhelp\u002Fcategories\u002Fcheckout.yml","Checkout & payments","Ring up a sale, take tips, handle deposits and fees, issue refunds, and close the drawer.",{},"checkout","help\u002Fcategories\u002Fcheckout","4PQPgJd7Z25g0SvtoqqdMlnzk3DlcJpaZhNAiNiYVW0",{"id":236,"title":237,"audience":209,"description":238,"extension":211,"icon":239,"meta":240,"order":241,"slug":242,"stem":243,"__hash__":244},"helpCategories\u002Fhelp\u002Fcategories\u002Fclients.yml","Clients & forms","Add and find clients, read a client profile, and send forms and consents.","i-lucide-users",{},4,"clients","help\u002Fcategories\u002Fclients","u-tqzEJo2gR_wJ7x7y-EMIF3L4TP9EuBWlamwgwCC0I",{"id":246,"title":247,"audience":209,"description":248,"extension":211,"icon":249,"meta":250,"order":251,"slug":252,"stem":253,"__hash__":254},"helpCategories\u002Fhelp\u002Fcategories\u002Fretail.yml","Memberships, packages & gift cards","The things clients buy once and spend down over time, and how each one behaves at checkout.","i-lucide-gift",{},5,"retail","help\u002Fcategories\u002Fretail","wVVr_rc_P9p2RZWwy0XKsNB9fQ7XtQxxIz4qnixkGkg",{"id":256,"title":257,"audience":209,"description":258,"extension":211,"icon":259,"meta":260,"order":261,"slug":262,"stem":263,"__hash__":264},"helpCategories\u002Fhelp\u002Fcategories\u002Foperations.yml","Operations","The internal side of the business, covering your written playbook, task boards, venue incidents, and the policies everyone signs.","i-lucide-briefcase",{},6,"operations","help\u002Fcategories\u002Foperations","kSPRTYYbOW5LBNuaYXGv0C4IE7BqS2n-OkCSI97f-cM",{"id":266,"title":267,"audience":209,"description":268,"extension":211,"icon":269,"meta":270,"order":271,"slug":272,"stem":273,"__hash__":274},"helpCategories\u002Fhelp\u002Fcategories\u002Fteam.yml","Team & scheduling","Working hours, the weekly roster, clock-in, timesheets, and time off.","i-lucide-id-card",{},7,"team","help\u002Fcategories\u002Fteam","1cMbCRwUmewb4t_DwUJ7jJUjntx-odU8jRDgBredsPs",{"id":276,"title":277,"audience":209,"description":278,"extension":211,"icon":279,"meta":280,"order":281,"slug":282,"stem":283,"__hash__":284},"helpCategories\u002Fhelp\u002Fcategories\u002Fgrowth.yml","Reports & growth","Read the numbers, export them, and find the report you actually need.","i-lucide-trending-up",{},8,"growth","help\u002Fcategories\u002Fgrowth","3XyCU-DkoYi7xSPz0tDRohlYkNBUS0YsLo-insknI8o",{"id":286,"title":287,"audience":209,"description":288,"extension":211,"icon":289,"meta":290,"order":291,"slug":292,"stem":293,"__hash__":294},"helpCategories\u002Fhelp\u002Fcategories\u002Fsettings.yml","Settings & admin","Services and pricing, who can see what, and moving your data in from another system.","i-lucide-settings",{},9,"settings","help\u002Fcategories\u002Fsettings","rdLQHp7tfAu5iySbsypfXu1kOuujDAuLVk6yGidNvtQ",{"id":296,"title":297,"audience":209,"description":298,"extension":211,"icon":299,"meta":300,"order":301,"slug":302,"stem":303,"__hash__":304},"helpCategories\u002Fhelp\u002Fcategories\u002Faccount.yml","Your login and profile","Your own login, password, two-factor security, profile, and language.","i-lucide-user-circle",{},10,"account","help\u002Fcategories\u002Faccount","8JZPH_8Q-lnEEFgysE9gCwyd1pzUe2hfAebATuQ5Pog",{"id":306,"title":307,"audience":6,"description":308,"extension":211,"icon":309,"meta":310,"order":197,"slug":311,"stem":312,"__hash__":313},"helpCategories\u002Fhelp\u002Fcategories\u002Fbook-online.yml","Book online","Booking, paying, and managing your visit from your venue's booking page and the private links they send you.","i-lucide-globe",{},"book-online","help\u002Fcategories\u002Fbook-online","dUBIoELt-ci1vqbw_VX1VA6PGJV8V-9x4ZmpAk1aXXE",{"id":315,"title":316,"audience":6,"description":317,"extension":211,"icon":318,"meta":319,"order":320,"slug":189,"stem":321,"__hash__":322},"helpCategories\u002Fhelp\u002Fcategories\u002Fportal.yml","Your account and visits","Booking from your account, managing your visits, and using your wallet, memberships and rewards.","i-lucide-user-round",{},21,"help\u002Fcategories\u002Fportal","D8_zQhv9hO2b9PYDADw-ebh1yZUuC0UcBt3DDZbMAH4",[],[325],{"id":326,"title":327,"audience":6,"body":328,"category":189,"description":577,"draft":191,"extension":192,"icon":318,"keywords":578,"meta":579,"navigation":196,"order":301,"path":200,"related":580,"seo":582,"stem":583,"updatedAt":203,"__hash__":584},"help\u002Fhelp\u002Fportal\u002Fyour-account.md","Booking online and using your account",{"type":8,"value":329,"toc":559},[330,333,337,340,378,381,385,388,393,397,400,407,411,510,513,517,520,523,526,533,537,540,544,547,552,556],[11,331,332],{},"If your salon or clinic runs on Owneli, you can book online and manage your visits yourself. This page explains what you can do.",[21,334,336],{"id":335},"booking-without-an-account","Booking without an account",[11,338,339],{},"You don't need an account to book. Your venue's booking page walks you through it:",[341,342,343,347,350,354,357,361,364,368,371,375],"steps",{},[38,344,346],{"id":345},"choose-your-service","Choose your service",[11,348,349],{},"Pick one or more. Some venues offer bundles — several services at a combined price.",[38,351,353],{"id":352},"choose-a-time","Choose a time",[11,355,356],{},"Pick a date and pick from the openings shown. You can request a specific team member or leave it to whoever's available.",[38,358,360],{"id":359},"add-anything-extra","Add anything extra",[11,362,363],{},"If your venue offers add-ons, they're offered here.",[38,365,367],{"id":366},"enter-your-details","Enter your details",[11,369,370],{},"Name, email, and phone so they can reach you.",[38,372,374],{"id":373},"confirm","Confirm",[11,376,377],{},"Some venues ask for a card, or take a deposit, before confirming. If yours does, the terms are shown on this screen before you pay — what's due now, how long before your appointment you can cancel for free, and what any late-cancellation or no-show fee would be.",[11,379,380],{},"You'll get a confirmation with a link to manage your booking.",[21,382,384],{"id":383},"managing-a-booking","Managing a booking",[11,386,387],{},"The link in your confirmation lets you view, reschedule, or cancel without signing in anywhere.",[50,389,390],{},[11,391,392],{},"If your venue charges for late cancellations, the free-cancellation window is shown on the booking screen and in your confirmation. Cancelling inside that window may be charged to the card you used.",[21,394,396],{"id":395},"your-account","Your account",[11,398,399],{},"If your venue has the client portal enabled, you can sign in for a fuller picture.",[11,401,402,403,406],{},"Signing in is by ",[29,404,405],{},"magic link"," — enter your email and a one-time sign-in link is sent to you. There's no password to remember, though you can set one if you prefer.",[38,408,410],{"id":409},"whats-in-there","What's in there",[412,413,414,427],"table",{},[415,416,417],"thead",{},[418,419,420,424],"tr",{},[421,422,423],"th",{},"Section",[421,425,426],{},"What you'll find",[428,429,430,441,451,460,470,480,490,500],"tbody",{},[418,431,432,438],{},[433,434,435],"td",{},[29,436,437],{},"Home",[433,439,440],{},"Your next visit, and a quick way to book again",[418,442,443,448],{},[433,444,445],{},[29,446,447],{},"Appointments",[433,449,450],{},"Past and upcoming visits",[418,452,453,457],{},[433,454,455],{},[29,456,129],{},[433,458,459],{},"Store credit, saved cards, and any gift cards you hold",[418,461,462,467],{},[433,463,464],{},[29,465,466],{},"Memberships",[433,468,469],{},"Your plans, what's included, and what you've used",[418,471,472,477],{},[433,473,474],{},[29,475,476],{},"Loyalty",[433,478,479],{},"Your points, your tier, and rewards you can redeem",[418,481,482,487],{},[433,483,484],{},[29,485,486],{},"Messages",[433,488,489],{},"Messages with the venue",[418,491,492,497],{},[433,493,494],{},[29,495,496],{},"Refer",[433,498,499],{},"Your personal referral link",[418,501,502,507],{},[433,503,504],{},[29,505,506],{},"Account",[433,508,509],{},"Your details and communication preferences",[11,511,512],{},"Not every venue turns on every section.",[38,514,516],{"id":515},"more-than-one-venue","More than one venue",[11,518,519],{},"If you visit several businesses that use Owneli, one sign-in covers them all. Switch between them inside the portal — each keeps its own visits, memberships and points, and each looks like itself, with its own branding.",[21,521,466],{"id":522},"memberships",[11,524,525],{},"Your membership page shows what your plan includes and what you've used this period.",[11,527,528,529,532],{},"If your venue allows it, you can ",[29,530,531],{},"request a pause"," from here. Pauses are subject to your venue's policy — how many you're allowed, how many days in total, and whether a freeze fee applies. Your request goes to the venue for approval.",[21,534,536],{"id":535},"gift-cards","Gift cards",[11,538,539],{},"Gift cards you've been sent show in your wallet with their balance. You can also check any card's balance from the link that came with it, without signing in.",[21,541,543],{"id":542},"saved-cards","Saved cards",[11,545,546],{},"Cards saved for membership billing are listed in your wallet. You can add one, make one the default, or remove one. Removing a card detaches it at the payment processor, so it genuinely can't be charged afterwards.",[15,548,549],{},[11,550,551],{},"Venues cannot enter your card details on your behalf. If you're paying by link, you type your card into your venue's own secure page — they never see or handle the number.",[21,553,555],{"id":554},"forms-and-consents","Forms and consents",[11,557,558],{},"If your venue sends you a form before a visit, it arrives as a private link. You fill it in and sign on your own phone. Nobody else can see your answers.",{"title":172,"searchDepth":173,"depth":173,"links":560},[561,568,569,573,574,575,576],{"id":335,"depth":173,"text":336,"children":562},[563,564,565,566,567],{"id":345,"depth":178,"text":346},{"id":352,"depth":178,"text":353},{"id":359,"depth":178,"text":360},{"id":366,"depth":178,"text":367},{"id":373,"depth":178,"text":374},{"id":383,"depth":173,"text":384},{"id":395,"depth":173,"text":396,"children":570},[571,572],{"id":409,"depth":178,"text":410},{"id":515,"depth":178,"text":516},{"id":522,"depth":173,"text":466},{"id":535,"depth":173,"text":536},{"id":542,"depth":173,"text":543},{"id":554,"depth":173,"text":555},"How to book a visit, manage an appointment, and use your credit, memberships, gift cards and points — written for clients.",[],{},[581],"\u002Fhelp\u002Fgetting-started\u002Fwelcome",{"title":327,"description":577},"help\u002Fportal\u002Fyour-account","9N1eadmLhpyQUP-V7NUithQbM6fNHhwCZlmTtSA_ViA",1790218959985]