[{"data":1,"prerenderedAt":456},["ShallowReactive",2],{"help:\u002Fhelp\u002Fportal\u002Frefer-a-friend":3,"help-all-categories":203,"help-cat-articles:\u002Fhelp\u002Fportal\u002Frefer-a-friend":322,"help-related:\u002Fhelp\u002Fportal\u002Frefer-a-friend":323},{"id":4,"title":5,"audience":6,"body":7,"category":182,"description":183,"draft":184,"extension":185,"icon":186,"keywords":187,"meta":193,"navigation":194,"order":195,"path":196,"related":197,"seo":199,"stem":200,"updatedAt":201,"__hash__":202},"help\u002Fhelp\u002Fportal\u002Frefer-a-friend.md","Refer a friend and earn rewards","client",{"type":8,"value":9,"toc":166},"minimark",[10,19,24,61,65,68,138,141,145,149,152,156,159,163],[11,12,13,14,18],"p",{},"Open ",[15,16,17],"strong",{},"Refer a friend"," in your account for your personal code, share link, and QR code — the page spells out what your friend gets on their first visit and what you get when they complete it.",[20,21,23],"h2",{"id":22},"how-do-i-share-my-referral-link","How do I share my referral link?",[25,26,27,32,35,39,54,58],"steps",{},[28,29,31],"h3",{"id":30},"open-refer-a-friend","Open Refer a friend",[11,33,34],{},"Your code, link, and QR code are at the top, with the deal for both of you.",[28,36,38],{"id":37},"share-it-your-way","Share it your way",[11,40,41,42,45,46,49,50,53],{},"Tap ",[15,43,44],{},"Share"," for your phone's share sheet, use the one-tap ",[15,47,48],{},"WhatsApp"," or ",[15,51,52],{},"text message"," buttons, copy the link or code, or let a friend scan the QR straight off your screen.",[28,55,57],{"id":56},"your-friend-books-through-the-link","Your friend books through the link",[11,59,60],{},"Their first-visit discount is applied automatically.",[20,62,64],{"id":63},"how-do-i-track-my-referrals","How do I track my referrals?",[11,66,67],{},"The page shows your funnel — invited, booked, completed — and the total you've earned in rewards or points. Each referral is listed with a status:",[69,70,71,84],"table",{},[72,73,74],"thead",{},[75,76,77,81],"tr",{},[78,79,80],"th",{},"Status",[78,82,83],{},"Meaning",[85,86,87,98,108,118,128],"tbody",{},[75,88,89,95],{},[90,91,92],"td",{},[15,93,94],{},"Invited",[90,96,97],{},"They have your link but haven't booked",[75,99,100,105],{},[90,101,102],{},[15,103,104],{},"Booked",[90,106,107],{},"They've booked their first visit",[75,109,110,115],{},[90,111,112],{},[15,113,114],{},"Completed",[90,116,117],{},"The visit happened — this is what earns your reward",[75,119,120,125],{},[90,121,122],{},[15,123,124],{},"Expired",[90,126,127],{},"The invitation lapsed unused",[75,129,130,135],{},[90,131,132],{},[15,133,134],{},"Reversed",[90,136,137],{},"The visit was undone (for example refunded)",[11,139,140],{},"Some venues also run milestones (\"refer 5 friends, get…\") — a progress bar shows how close you are to the next one.",[20,142,144],{"id":143},"common-questions","Common questions",[28,146,148],{"id":147},"when-do-i-get-my-reward","When do I get my reward?",[11,150,151],{},"When your friend's first visit actually completes — an invitation or a booking alone doesn't earn it yet.",[28,153,155],{"id":154},"can-i-refer-someone-whos-already-a-client","Can I refer someone who's already a client?",[11,157,158],{},"Referral programmes are for new clients. If your friend has visited before, the discount generally won't apply — the venue's own terms decide.",[28,160,162],{"id":161},"why-does-a-referral-say-reversed","Why does a referral say Reversed?",[11,164,165],{},"The visit that earned it was refunded or cancelled after the fact, so the reward was withdrawn.",{"title":167,"searchDepth":168,"depth":168,"links":169},"",2,[170,176,177],{"id":22,"depth":168,"text":23,"children":171},[172,174,175],{"id":30,"depth":173,"text":31},3,{"id":37,"depth":173,"text":38},{"id":56,"depth":173,"text":57},{"id":63,"depth":168,"text":64},{"id":143,"depth":168,"text":144,"children":178},[179,180,181],{"id":147,"depth":173,"text":148},{"id":154,"depth":173,"text":155},{"id":161,"depth":173,"text":162},"portal","Share your personal referral link or QR code, see what you and your friend each get, and track every referral from invited through to completed.",false,"md","i-lucide-gift",[188,189,190,191,192],"refer a friend salon","referral link","referral code","invite a friend discount","referral reward not received",{},true,80,"\u002Fhelp\u002Fportal\u002Frefer-a-friend",[198],"\u002Fhelp\u002Fportal\u002Floyalty-points-and-rewards",{"title":5,"description":183},"help\u002Fportal\u002Frefer-a-friend","2026-08-14","PTo1RBKCzgjeFY05iVURDfk6fclSje8WD6Y9VCDJPpA",[204,216,225,234,244,253,263,273,283,293,303,313],{"id":205,"title":206,"audience":207,"description":208,"extension":209,"icon":210,"meta":211,"order":212,"slug":213,"stem":214,"__hash__":215},"helpCategories\u002Fhelp\u002Fcategories\u002Fgetting-started.yml","Getting started","clinic","Set up your workspace, learn the layout, and run your first day.","yml","i-lucide-compass",{},1,"getting-started","help\u002Fcategories\u002Fgetting-started","lTnfg_2tKvxQ9QanJ9XY3shoBHrJNWNfnxhcYaaKKPI",{"id":217,"title":218,"audience":207,"description":219,"extension":209,"icon":220,"meta":221,"order":168,"slug":222,"stem":223,"__hash__":224},"helpCategories\u002Fhelp\u002Fcategories\u002Fcalendar.yml","Calendar & booking","Book, move, and cancel appointments. Block time, work the waitlist, and read the grid at a glance.","i-lucide-calendar",{},"calendar","help\u002Fcategories\u002Fcalendar","s5UMHzRIeTUFi7mdsOyuSluzJBp79U9WTsTpOtbaW-E",{"id":226,"title":227,"audience":207,"description":228,"extension":209,"icon":229,"meta":230,"order":173,"slug":231,"stem":232,"__hash__":233},"helpCategories\u002Fhelp\u002Fcategories\u002Fcheckout.yml","Checkout & payments","Ring up a sale, take tips, handle deposits and fees, issue refunds, and close the drawer.","i-lucide-credit-card",{},"checkout","help\u002Fcategories\u002Fcheckout","4PQPgJd7Z25g0SvtoqqdMlnzk3DlcJpaZhNAiNiYVW0",{"id":235,"title":236,"audience":207,"description":237,"extension":209,"icon":238,"meta":239,"order":240,"slug":241,"stem":242,"__hash__":243},"helpCategories\u002Fhelp\u002Fcategories\u002Fclients.yml","Clients & forms","Add and find clients, read a client profile, and send forms and consents.","i-lucide-users",{},4,"clients","help\u002Fcategories\u002Fclients","u-tqzEJo2gR_wJ7x7y-EMIF3L4TP9EuBWlamwgwCC0I",{"id":245,"title":246,"audience":207,"description":247,"extension":209,"icon":186,"meta":248,"order":249,"slug":250,"stem":251,"__hash__":252},"helpCategories\u002Fhelp\u002Fcategories\u002Fretail.yml","Memberships, packages & gift cards","The things clients buy once and spend down over time, and how each one behaves at checkout.",{},5,"retail","help\u002Fcategories\u002Fretail","wVVr_rc_P9p2RZWwy0XKsNB9fQ7XtQxxIz4qnixkGkg",{"id":254,"title":255,"audience":207,"description":256,"extension":209,"icon":257,"meta":258,"order":259,"slug":260,"stem":261,"__hash__":262},"helpCategories\u002Fhelp\u002Fcategories\u002Foperations.yml","Operations","The internal side of the business, covering your written playbook, task boards, venue incidents, and the policies everyone signs.","i-lucide-briefcase",{},6,"operations","help\u002Fcategories\u002Foperations","kSPRTYYbOW5LBNuaYXGv0C4IE7BqS2n-OkCSI97f-cM",{"id":264,"title":265,"audience":207,"description":266,"extension":209,"icon":267,"meta":268,"order":269,"slug":270,"stem":271,"__hash__":272},"helpCategories\u002Fhelp\u002Fcategories\u002Fteam.yml","Team & scheduling","Working hours, the weekly roster, clock-in, timesheets, and time off.","i-lucide-id-card",{},7,"team","help\u002Fcategories\u002Fteam","1cMbCRwUmewb4t_DwUJ7jJUjntx-odU8jRDgBredsPs",{"id":274,"title":275,"audience":207,"description":276,"extension":209,"icon":277,"meta":278,"order":279,"slug":280,"stem":281,"__hash__":282},"helpCategories\u002Fhelp\u002Fcategories\u002Fgrowth.yml","Reports & growth","Read the numbers, export them, and find the report you actually need.","i-lucide-trending-up",{},8,"growth","help\u002Fcategories\u002Fgrowth","3XyCU-DkoYi7xSPz0tDRohlYkNBUS0YsLo-insknI8o",{"id":284,"title":285,"audience":207,"description":286,"extension":209,"icon":287,"meta":288,"order":289,"slug":290,"stem":291,"__hash__":292},"helpCategories\u002Fhelp\u002Fcategories\u002Fsettings.yml","Settings & admin","Services and pricing, who can see what, and moving your data in from another system.","i-lucide-settings",{},9,"settings","help\u002Fcategories\u002Fsettings","rdLQHp7tfAu5iySbsypfXu1kOuujDAuLVk6yGidNvtQ",{"id":294,"title":295,"audience":207,"description":296,"extension":209,"icon":297,"meta":298,"order":299,"slug":300,"stem":301,"__hash__":302},"helpCategories\u002Fhelp\u002Fcategories\u002Faccount.yml","Your login and profile","Your own login, password, two-factor security, profile, and language.","i-lucide-user-circle",{},10,"account","help\u002Fcategories\u002Faccount","8JZPH_8Q-lnEEFgysE9gCwyd1pzUe2hfAebATuQ5Pog",{"id":304,"title":305,"audience":6,"description":306,"extension":209,"icon":307,"meta":308,"order":309,"slug":310,"stem":311,"__hash__":312},"helpCategories\u002Fhelp\u002Fcategories\u002Fbook-online.yml","Book online","Booking, paying, and managing your visit from your venue's booking page and the private links they send you.","i-lucide-globe",{},20,"book-online","help\u002Fcategories\u002Fbook-online","dUBIoELt-ci1vqbw_VX1VA6PGJV8V-9x4ZmpAk1aXXE",{"id":314,"title":315,"audience":6,"description":316,"extension":209,"icon":317,"meta":318,"order":319,"slug":182,"stem":320,"__hash__":321},"helpCategories\u002Fhelp\u002Fcategories\u002Fportal.yml","Your account and visits","Booking from your account, managing your visits, and using your wallet, memberships and rewards.","i-lucide-user-round",{},21,"help\u002Fcategories\u002Fportal","D8_zQhv9hO2b9PYDADw-ebh1yZUuC0UcBt3DDZbMAH4",[],[324],{"id":325,"title":326,"audience":6,"body":327,"category":182,"description":441,"draft":184,"extension":185,"icon":442,"keywords":443,"meta":449,"navigation":194,"order":450,"path":198,"related":451,"seo":453,"stem":454,"updatedAt":201,"__hash__":455},"help\u002Fhelp\u002Fportal\u002Floyalty-points-and-rewards.md","Loyalty points, tiers, and rewards",{"type":8,"value":328,"toc":432},[329,335,339,345,388,391,395,398,404,406,410,413,417,425,429],[11,330,13,331,334],{},[15,332,333],{},"Loyalty"," in your account: the big number is your points balance, with what it's worth in money underneath. Rewards you can afford are listed below — you redeem them at the venue when you pay.",[20,336,338],{"id":337},"where-do-i-see-my-points-and-tier","Where do I see my points and tier?",[11,340,341,342,344],{},"Sign in and open ",[15,343,333],{},". Each venue sets its own points value, so the page shows both the points and the money they're worth. If the venue runs tiers, they're drawn as a ladder:",[69,346,347,356],{},[72,348,349],{},[75,350,351,354],{},[78,352,353],{},"Tag on a tier",[78,355,83],{},[85,357,358,368,378],{},[75,359,360,365],{},[90,361,362],{},[15,363,364],{},"You're here",[90,366,367],{},"Your current tier",[75,369,370,375],{},[90,371,372],{},[15,373,374],{},"Locked",[90,376,377],{},"A tier above you — keep earning to reach it",[75,379,380,385],{},[90,381,382],{},[15,383,384],{},"Unlocked",[90,386,387],{},"A tier you've already passed",[11,389,390],{},"Higher tiers earn points faster; each rung shows its earning multiplier.",[20,392,394],{"id":393},"how-do-i-redeem-a-reward","How do I redeem a reward?",[11,396,397],{},"Rewards — money off or a percentage off a visit — are listed with their points cost. Ones you can afford are ready; the rest show how many more points you need.",[399,400,401],"note",{},[11,402,403],{},"Redeeming happens at the venue when you pay: mention the reward at checkout and the staff apply it. There's no online \"redeem\" button to press first.",[20,405,144],{"id":143},[28,407,409],{"id":408},"why-is-my-points-balance-missing-or-zero","Why is my points balance missing or zero?",[11,411,412],{},"Points live on your client record at the venue. If the page says your account has no client record, sign in with the email you've booked your appointments with.",[28,414,416],{"id":415},"how-do-i-earn-points-faster","How do I earn points faster?",[11,418,419,420,424],{},"Reach a higher tier — each tier's multiplier is shown on the ladder. ",[421,422,423],"a",{"href":196},"Referring a friend"," can also earn points at some venues.",[28,426,428],{"id":427},"do-points-expire","Do points expire?",[11,430,431],{},"That's up to each venue's programme — ask them directly if it isn't shown on the page.",{"title":167,"searchDepth":168,"depth":168,"links":433},[434,435,436],{"id":337,"depth":168,"text":338},{"id":393,"depth":168,"text":394},{"id":143,"depth":168,"text":144,"children":437},[438,439,440],{"id":408,"depth":173,"text":409},{"id":415,"depth":173,"text":416},{"id":427,"depth":173,"text":428},"Check your loyalty points balance and what it's worth in money, see your tier on the ladder, and find the rewards you can redeem on your next visit.","i-lucide-sparkles",[444,445,446,447,448],"check my loyalty points","redeem points salon","loyalty tier","points worth in money","rewards balance",{},70,[196,452],"\u002Fhelp\u002Fportal\u002Fyour-account",{"title":326,"description":441},"help\u002Fportal\u002Floyalty-points-and-rewards","IyMO_NdD58HphOkLwZSXDmM8hz8bWt6Z6lcHiYFPM3o",1790218960049]