[{"data":1,"prerenderedAt":654},["ShallowReactive",2],{"help:\u002Fhelp\u002Fportal\u002Fsaved-cards-and-payment-security":3,"help-all-categories":192,"help-cat-articles:\u002Fhelp\u002Fportal\u002Fsaved-cards-and-payment-security":312,"help-related:\u002Fhelp\u002Fportal\u002Fsaved-cards-and-payment-security":313},{"id":4,"title":5,"audience":6,"body":7,"category":171,"description":172,"draft":173,"extension":174,"icon":175,"keywords":176,"meta":182,"navigation":183,"order":184,"path":185,"related":186,"seo":188,"stem":189,"updatedAt":190,"__hash__":191},"help\u002Fhelp\u002Fportal\u002Fsaved-cards-and-payment-security.md","How your card details are kept safe","client",{"type":8,"value":9,"toc":158},"minimark",[10,14,19,22,80,83,87,90,100,104,110,132,136,141,144,148,151,155],[11,12,13],"p",{},"You always enter your own card, on a secure form provided by the payment processor — staff at your venue have no screen where they could type in or read back your card number. The venue only ever sees the card brand, last four digits, and expiry.",[15,16,18],"h2",{"id":17},"who-can-see-my-card-number","Who can see my card number?",[11,20,21],{},"Only the payment processor (Stripe). Whenever a card is needed, you enter it yourself:",[23,24,25,38],"table",{},[26,27,28],"thead",{},[29,30,31,35],"tr",{},[32,33,34],"th",{},"Where",[32,36,37],{},"When",[39,40,41,50,68],"tbody",{},[29,42,43,47],{},[44,45,46],"td",{},"The payment step of online booking",[44,48,49],{},"A deposit or card-on-file is required to confirm",[29,51,52,65],{},[44,53,54,55,60,61],{},"A ",[56,57,59],"a",{"href":58},"\u002Fhelp\u002Fbook-online\u002Fpay-a-payment-link","payment link"," or ",[56,62,64],{"href":63},"\u002Fhelp\u002Fbook-online\u002Fadd-or-update-your-card","card-request link",[44,66,67],{},"The venue sends one to your phone or email",[29,69,70,77],{},[44,71,72,76],{},[73,74,75],"strong",{},"Wallet"," in your account",[44,78,79],{},"Adding or replacing a saved card yourself",[11,81,82],{},"Your full number goes directly to the processor. This design is deliberate — there is no way for the venue to take your number over the phone through this software.",[15,84,86],{"id":85},"what-can-a-saved-card-be-charged-for","What can a saved card be charged for?",[11,88,89],{},"Only what the venue disclosed to you — typically a deposit, a membership renewal you signed up for, or a late-cancellation or no-show fee under a policy shown when you booked.",[91,92,93],"warning",{},[11,94,95,96,99],{},"The booking screen shows those terms ",[73,97,98],{},"before"," you confirm. That's the moment to read them and ask questions — a card on file means the venue can charge those disclosed amounts.",[15,101,103],{"id":102},"how-do-i-manage-my-saved-cards","How do I manage my saved cards?",[11,105,106,107,109],{},"Sign in and open ",[73,108,75],{},":",[111,112,113,120,126],"ul",{},[114,115,116,119],"li",{},[73,117,118],{},"Add card"," — entered by you on the secure form.",[114,121,122,125],{},[73,123,124],{},"Make default"," — the card your memberships bill against.",[114,127,128,131],{},[73,129,130],{},"Remove"," — after a confirmation, the card is detached at the payment processor and genuinely cannot be charged again. A membership billing to it will need a replacement.",[15,133,135],{"id":134},"common-questions","Common questions",[137,138,140],"h3",{"id":139},"can-i-give-my-card-number-over-the-phone","Can I give my card number over the phone?",[11,142,143],{},"Not through this software — staff have nowhere to enter it. They'll send you a secure link instead; that's normal and it's the safer path.",[137,145,147],{"id":146},"why-dont-payment-links-need-a-password","Why don't payment links need a password?",[11,149,150],{},"The link itself is the key — it's private to you. Don't forward one, and ask the venue for a fresh link if yours has expired.",[137,152,154],{"id":153},"is-my-card-stored-by-the-salon","Is my card stored by the salon?",[11,156,157],{},"No. It's stored with the payment processor. The venue sees only the brand, last four digits, and expiry date.",{"title":159,"searchDepth":160,"depth":160,"links":161},"",2,[162,163,164,165],{"id":17,"depth":160,"text":18},{"id":85,"depth":160,"text":86},{"id":102,"depth":160,"text":103},{"id":134,"depth":160,"text":135,"children":166},[167,169,170],{"id":139,"depth":168,"text":140},3,{"id":146,"depth":168,"text":147},{"id":153,"depth":168,"text":154},"portal","Why salon staff can never see or type your card number, what a card on file can be charged for, and how to add, replace, or remove your saved cards.",false,"md","i-lucide-shield-check",[177,178,179,180,181],"is it safe to save my card","card on file salon","who can see my card number","remove my saved card","what can my saved card be charged for",{},true,100,"\u002Fhelp\u002Fportal\u002Fsaved-cards-and-payment-security",[187,63],"\u002Fhelp\u002Fportal\u002Fyour-wallet",{"title":5,"description":172},"help\u002Fportal\u002Fsaved-cards-and-payment-security","2026-08-14","kpHs7Nq-LWBd0G2Hpe2Cp8vDE49YRg0czQV7Wy8HNwc",[193,205,214,223,233,243,253,263,273,283,293,303],{"id":194,"title":195,"audience":196,"description":197,"extension":198,"icon":199,"meta":200,"order":201,"slug":202,"stem":203,"__hash__":204},"helpCategories\u002Fhelp\u002Fcategories\u002Fgetting-started.yml","Getting started","clinic","Set up your workspace, learn the layout, and run your first day.","yml","i-lucide-compass",{},1,"getting-started","help\u002Fcategories\u002Fgetting-started","lTnfg_2tKvxQ9QanJ9XY3shoBHrJNWNfnxhcYaaKKPI",{"id":206,"title":207,"audience":196,"description":208,"extension":198,"icon":209,"meta":210,"order":160,"slug":211,"stem":212,"__hash__":213},"helpCategories\u002Fhelp\u002Fcategories\u002Fcalendar.yml","Calendar & booking","Book, move, and cancel appointments. Block time, work the waitlist, and read the grid at a glance.","i-lucide-calendar",{},"calendar","help\u002Fcategories\u002Fcalendar","s5UMHzRIeTUFi7mdsOyuSluzJBp79U9WTsTpOtbaW-E",{"id":215,"title":216,"audience":196,"description":217,"extension":198,"icon":218,"meta":219,"order":168,"slug":220,"stem":221,"__hash__":222},"helpCategories\u002Fhelp\u002Fcategories\u002Fcheckout.yml","Checkout & payments","Ring up a sale, take tips, handle deposits and fees, issue refunds, and close the drawer.","i-lucide-credit-card",{},"checkout","help\u002Fcategories\u002Fcheckout","4PQPgJd7Z25g0SvtoqqdMlnzk3DlcJpaZhNAiNiYVW0",{"id":224,"title":225,"audience":196,"description":226,"extension":198,"icon":227,"meta":228,"order":229,"slug":230,"stem":231,"__hash__":232},"helpCategories\u002Fhelp\u002Fcategories\u002Fclients.yml","Clients & forms","Add and find clients, read a client profile, and send forms and consents.","i-lucide-users",{},4,"clients","help\u002Fcategories\u002Fclients","u-tqzEJo2gR_wJ7x7y-EMIF3L4TP9EuBWlamwgwCC0I",{"id":234,"title":235,"audience":196,"description":236,"extension":198,"icon":237,"meta":238,"order":239,"slug":240,"stem":241,"__hash__":242},"helpCategories\u002Fhelp\u002Fcategories\u002Fretail.yml","Memberships, packages & gift cards","The things clients buy once and spend down over time, and how each one behaves at checkout.","i-lucide-gift",{},5,"retail","help\u002Fcategories\u002Fretail","wVVr_rc_P9p2RZWwy0XKsNB9fQ7XtQxxIz4qnixkGkg",{"id":244,"title":245,"audience":196,"description":246,"extension":198,"icon":247,"meta":248,"order":249,"slug":250,"stem":251,"__hash__":252},"helpCategories\u002Fhelp\u002Fcategories\u002Foperations.yml","Operations","The internal side of the business, covering your written playbook, task boards, venue incidents, and the policies everyone signs.","i-lucide-briefcase",{},6,"operations","help\u002Fcategories\u002Foperations","kSPRTYYbOW5LBNuaYXGv0C4IE7BqS2n-OkCSI97f-cM",{"id":254,"title":255,"audience":196,"description":256,"extension":198,"icon":257,"meta":258,"order":259,"slug":260,"stem":261,"__hash__":262},"helpCategories\u002Fhelp\u002Fcategories\u002Fteam.yml","Team & scheduling","Working hours, the weekly roster, clock-in, timesheets, and time off.","i-lucide-id-card",{},7,"team","help\u002Fcategories\u002Fteam","1cMbCRwUmewb4t_DwUJ7jJUjntx-odU8jRDgBredsPs",{"id":264,"title":265,"audience":196,"description":266,"extension":198,"icon":267,"meta":268,"order":269,"slug":270,"stem":271,"__hash__":272},"helpCategories\u002Fhelp\u002Fcategories\u002Fgrowth.yml","Reports & growth","Read the numbers, export them, and find the report you actually need.","i-lucide-trending-up",{},8,"growth","help\u002Fcategories\u002Fgrowth","3XyCU-DkoYi7xSPz0tDRohlYkNBUS0YsLo-insknI8o",{"id":274,"title":275,"audience":196,"description":276,"extension":198,"icon":277,"meta":278,"order":279,"slug":280,"stem":281,"__hash__":282},"helpCategories\u002Fhelp\u002Fcategories\u002Fsettings.yml","Settings & admin","Services and pricing, who can see what, and moving your data in from another system.","i-lucide-settings",{},9,"settings","help\u002Fcategories\u002Fsettings","rdLQHp7tfAu5iySbsypfXu1kOuujDAuLVk6yGidNvtQ",{"id":284,"title":285,"audience":196,"description":286,"extension":198,"icon":287,"meta":288,"order":289,"slug":290,"stem":291,"__hash__":292},"helpCategories\u002Fhelp\u002Fcategories\u002Faccount.yml","Your login and profile","Your own login, password, two-factor security, profile, and language.","i-lucide-user-circle",{},10,"account","help\u002Fcategories\u002Faccount","8JZPH_8Q-lnEEFgysE9gCwyd1pzUe2hfAebATuQ5Pog",{"id":294,"title":295,"audience":6,"description":296,"extension":198,"icon":297,"meta":298,"order":299,"slug":300,"stem":301,"__hash__":302},"helpCategories\u002Fhelp\u002Fcategories\u002Fbook-online.yml","Book online","Booking, paying, and managing your visit from your venue's booking page and the private links they send you.","i-lucide-globe",{},20,"book-online","help\u002Fcategories\u002Fbook-online","dUBIoELt-ci1vqbw_VX1VA6PGJV8V-9x4ZmpAk1aXXE",{"id":304,"title":305,"audience":6,"description":306,"extension":198,"icon":307,"meta":308,"order":309,"slug":171,"stem":310,"__hash__":311},"helpCategories\u002Fhelp\u002Fcategories\u002Fportal.yml","Your account and visits","Booking from your account, managing your visits, and using your wallet, memberships and rewards.","i-lucide-user-round",{},21,"help\u002Fcategories\u002Fportal","D8_zQhv9hO2b9PYDADw-ebh1yZUuC0UcBt3DDZbMAH4",[],[314,502],{"id":315,"title":316,"audience":6,"body":317,"category":171,"description":486,"draft":173,"extension":174,"icon":487,"keywords":488,"meta":495,"navigation":183,"order":496,"path":187,"related":497,"seo":499,"stem":500,"updatedAt":190,"__hash__":501},"help\u002Fhelp\u002Fportal\u002Fyour-wallet.md","Your wallet — store credit, cards, gift cards, and receipts",{"type":8,"value":318,"toc":473},[319,329,333,377,384,386,392,413,419,423,429,446,448,452,455,459,466,470],[11,320,321,322,324,325,328],{},"Two pages in your account cover your money: ",[73,323,75],{}," shows what you can spend — store credit, saved cards, gift cards — and ",[73,326,327],{},"Purchases"," lists every receipt from your visits.",[15,330,332],{"id":331},"whats-in-my-wallet","What's in my wallet?",[23,334,335,345],{},[26,336,337],{},[29,338,339,342],{},[32,340,341],{},"Section",[32,343,344],{},"What you'll find",[39,346,347,357,367],{},[29,348,349,354],{},[44,350,351],{},[73,352,353],{},"Store credit",[44,355,356],{},"Balance from a top-up plan, spent at the venue when you pay",[29,358,359,364],{},[44,360,361],{},[73,362,363],{},"Saved cards",[44,365,366],{},"Cards on file — add, set a default, or remove",[29,368,369,374],{},[44,370,371],{},[73,372,373],{},"Gift cards",[44,375,376],{},"Cards you hold, with their live balances",[11,378,379,380,383],{},"Credit on a paused or past-due plan shows as ",[73,381,382],{},"on hold"," and can't be spent until the plan is active again.",[15,385,103],{"id":102},[11,387,388,389,391],{},"In ",[73,390,75],{},", each card shows its brand, last four digits, and expiry.",[111,393,394,403,408],{},[114,395,396,398,399,402],{},[73,397,118],{}," — enter a new card yourself on the secure form. The venue never sees the number; see ",[56,400,401],{"href":185},"Saved cards and payment security",".",[114,404,405,407],{},[73,406,124],{}," — choose which card your memberships bill against.",[114,409,410,412],{},[73,411,130],{}," — you'll confirm first, because a membership billing to that card will need a replacement.",[414,415,416],"note",{},[11,417,418],{},"Removing a card detaches it at the payment processor, so it genuinely cannot be charged afterwards.",[15,420,422],{"id":421},"where-are-my-receipts","Where are my receipts?",[11,424,425,426,428],{},"Open ",[73,427,327],{},". You'll see spend summaries (lifetime, this year, last 30 days) and every receipt.",[430,431,432,436,439,443],"steps",{},[137,433,435],{"id":434},"tap-the-eye-icon-on-a-receipt","Tap the eye icon on a receipt",[11,437,438],{},"The itemised breakdown opens: each line, discounts, tax, tip, and how it was paid.",[137,440,442],{"id":441},"tap-print","Tap Print",[11,444,445],{},"Your device's print screen opens — on most phones and computers that's also where you save it as a PDF.",[15,447,135],{"id":134},[137,449,451],{"id":450},"why-cant-i-add-a-card","Why can't I add a card?",[11,453,454],{},"The venue hasn't set up card payments yet — the section says so when that's the case.",[137,456,458],{"id":457},"where-did-my-gift-card-go","Where did my gift card go?",[11,460,461,462,402],{},"Cards appear once they're linked to your client record. You can always check any card's balance from its link or code without signing in — see ",[56,463,465],{"href":464},"\u002Fhelp\u002Fbook-online\u002Fgift-cards-online","Buy and use a gift card",[137,467,469],{"id":468},"can-the-venue-add-a-card-for-me","Can the venue add a card for me?",[11,471,472],{},"No. Cards are always entered by you, on a secure form handled by the payment processor.",{"title":159,"searchDepth":160,"depth":160,"links":474},[475,476,477,481],{"id":331,"depth":160,"text":332},{"id":102,"depth":160,"text":103},{"id":421,"depth":160,"text":422,"children":478},[479,480],{"id":434,"depth":168,"text":435},{"id":441,"depth":168,"text":442},{"id":134,"depth":160,"text":135,"children":482},[483,484,485],{"id":450,"depth":168,"text":451},{"id":457,"depth":168,"text":458},{"id":468,"depth":168,"text":469},"Where to find your store credit, saved payment cards, and gift card balances — plus every itemised receipt from your salon or clinic visits.","i-lucide-wallet",[489,490,491,492,493,494],"store credit balance","my saved cards","gift card balance in my account","find my receipt","salon receipts online","remove card on file",{},50,[185,498],"\u002Fhelp\u002Fportal\u002Fyour-membership",{"title":316,"description":486},"help\u002Fportal\u002Fyour-wallet","_rxA95WAA5--aqIqRH4LhAEkBb923M1NPKPn1PciV3M",{"id":503,"title":504,"audience":6,"body":505,"category":300,"description":640,"draft":173,"extension":174,"icon":175,"keywords":641,"meta":647,"navigation":183,"order":648,"path":63,"related":649,"seo":651,"stem":652,"updatedAt":190,"__hash__":653},"help\u002Fhelp\u002Fbook-online\u002Fadd-or-update-your-card.md","Why do I need to enter my card?",{"type":8,"value":506,"toc":626},[507,510,514,537,541,544,582,590,594,603,605,609,612,616,619,623],[11,508,509],{},"Some venues ask for a card on file before confirming a booking — usually as security against no-shows, not to charge you now. Instead of taking your number over the phone, they send a secure link where you enter the card yourself; the venue never sees the number.",[15,511,513],{"id":512},"how-does-the-card-link-work","How does the card link work?",[430,515,516,520,523,527,530,534],{},[137,517,519],{"id":518},"open-the-link","Open the link",[11,521,522],{},"It's addressed to you, shows the venue's name, and needs no password or account.",[137,524,526],{"id":525},"enter-your-card","Enter your card",[11,528,529],{},"The form is provided by the payment processor (Stripe). Your number goes directly to them — staff have no screen where they could type it for you. That's deliberate.",[137,531,533],{"id":532},"done","Done",[11,535,536],{},"The page confirms your card is saved. The venue sees only the card brand, last four digits, and expiry.",[15,538,540],{"id":539},"what-can-the-saved-card-be-charged-for","What can the saved card be charged for?",[11,542,543],{},"Only what the venue disclosed to you:",[23,545,546,556],{},[26,547,548],{},[29,549,550,553],{},[32,551,552],{},"Charge",[32,554,555],{},"When it can happen",[39,557,558,566,574],{},[29,559,560,563],{},[44,561,562],{},"Late-cancellation or no-show fee",[44,564,565],{},"Under the policy shown when you booked",[29,567,568,571],{},[44,569,570],{},"Deposit",[44,572,573],{},"If one was part of confirming your booking",[29,575,576,579],{},[44,577,578],{},"Membership renewal",[44,580,581],{},"If you signed up for a recurring plan",[91,583,584],{},[11,585,586,587,589],{},"Those terms appear on the booking screen ",[73,588,98],{}," you confirm — that's the moment to read them and ask questions.",[15,591,593],{"id":592},"how-do-i-remove-or-change-the-card-later","How do I remove or change the card later?",[11,595,596,597,599,600,602],{},"If the venue offers a client account, sign in and open ",[73,598,75],{}," to see, add, or remove saved cards — a removed card is detached at the payment processor and can't be charged again. See ",[56,601,401],{"href":185},". No account? Ask the venue to send a fresh card link.",[15,604,135],{"id":134},[137,606,608],{"id":607},"can-i-just-read-my-card-number-over-the-phone-instead","Can I just read my card number over the phone instead?",[11,610,611],{},"Not through this software — staff have nowhere to enter it. The link is the only path, and it's the safer one.",[137,613,615],{"id":614},"will-i-be-charged-when-i-save-my-card","Will I be charged when I save my card?",[11,617,618],{},"No. Saving a card stores it; charges only happen under the disclosed terms above. If a deposit is due, that's shown as a payment, not a card save.",[137,620,622],{"id":621},"the-link-says-expired-or-already-used-now-what","The link says expired or already used — now what?",[11,624,625],{},"Card links are single-purpose. Ask the venue for a new one.",{"title":159,"searchDepth":160,"depth":160,"links":627},[628,633,634,635],{"id":512,"depth":160,"text":513,"children":629},[630,631,632],{"id":518,"depth":168,"text":519},{"id":525,"depth":168,"text":526},{"id":532,"depth":168,"text":533},{"id":539,"depth":160,"text":540},{"id":592,"depth":160,"text":593},{"id":134,"depth":160,"text":135,"children":636},[637,638,639],{"id":607,"depth":168,"text":608},{"id":614,"depth":168,"text":615},{"id":621,"depth":168,"text":622},"What the card-on-file request from your salon means, why staff can never type your number for you, and what a saved card can be charged for.",[642,643,644,645,646],"salon asking for my card","card on file to book","is saving my card safe","card request link","no-show fee card",{},70,[650,185],"\u002Fhelp\u002Fbook-online\u002Fmanage-your-booking",{"title":504,"description":640},"help\u002Fbook-online\u002Fadd-or-update-your-card","1RRv_zJjFLokeaOY--_GJZBnmLKnAcSSFg9xOMWgEEo",1790218960097]