[{"data":1,"prerenderedAt":634},["ShallowReactive",2],{"help:\u002Fhelp\u002Fportal\u002Fyour-appointments":3,"help-all-categories":225,"help-cat-articles:\u002Fhelp\u002Fportal\u002Fyour-appointments":345,"help-related:\u002Fhelp\u002Fportal\u002Fyour-appointments":346},{"id":4,"title":5,"audience":6,"body":7,"category":202,"description":203,"draft":204,"extension":205,"icon":206,"keywords":207,"meta":214,"navigation":215,"order":216,"path":217,"related":218,"seo":221,"stem":222,"updatedAt":223,"__hash__":224},"help\u002Fhelp\u002Fportal\u002Fyour-appointments.md","See, reschedule, or cancel your appointments","client",{"type":8,"value":9,"toc":185},"minimark",[10,27,32,38,108,111,115,140,150,154,160,164,168,171,175,178,182],[11,12,13,14,18,19,22,23,26],"p",{},"Open ",[15,16,17],"strong",{},"Appointments"," in your account: upcoming visits at the top, past ones below. Tap ",[15,20,21],{},"Reschedule"," or ",[15,24,25],{},"Cancel"," on any upcoming visit — anything cancelling would cost you is shown before you confirm.",[28,29,31],"h2",{"id":30},"where-do-i-see-my-appointments","Where do I see my appointments?",[11,33,34,35,37],{},"Sign in and open ",[15,36,17],{},". Each visit shows its services, time, who you're booked with, and a status:",[39,40,41,54],"table",{},[42,43,44],"thead",{},[45,46,47,51],"tr",{},[48,49,50],"th",{},"Status",[48,52,53],{},"What it means",[55,56,57,68,78,88,98],"tbody",{},[45,58,59,65],{},[60,61,62],"td",{},[15,63,64],{},"Scheduled",[60,66,67],{},"Booked, awaiting the venue's confirmation",[45,69,70,75],{},[60,71,72],{},[15,73,74],{},"Confirmed",[60,76,77],{},"The venue has confirmed it",[45,79,80,85],{},[60,81,82],{},[15,83,84],{},"Completed",[60,86,87],{},"The visit happened",[45,89,90,95],{},[60,91,92],{},[15,93,94],{},"Cancelled",[60,96,97],{},"It was called off",[45,99,100,105],{},[60,101,102],{},[15,103,104],{},"No-show",[60,106,107],{},"The venue recorded that you didn't attend",[11,109,110],{},"Times are shown in the venue's own time zone — the clock on the wall where your appointment happens.",[28,112,114],{"id":113},"how-do-i-reschedule","How do I reschedule?",[116,117,118,123,126,130,133,137],"steps",{},[119,120,122],"h3",{"id":121},"tap-reschedule-on-the-appointment","Tap Reschedule on the appointment",[11,124,125],{},"A panel opens with a date picker and that day's open times.",[119,127,129],{"id":128},"pick-a-date-then-tap-a-time","Pick a date, then tap a time",[11,131,132],{},"Tapping a time only selects it — nothing moves yet, so a stray tap can't reschedule you.",[119,134,136],{"id":135},"confirm","Confirm",[11,138,139],{},"Review the new time and confirm. Your booking moves and you get an updated confirmation.",[141,142,143],"warning",{},[11,144,145,146,149],{},"Some services cost more at peak times and less off-peak. If your new time changes the price, the difference is shown ",[15,147,148],{},"before"," you confirm — nothing is charged at that moment; any extra is due at your visit, and a cheaper time reduces what you owe.",[28,151,153],{"id":152},"how-do-i-cancel","How do I cancel?",[11,155,156,157,159],{},"Tap ",[15,158,25],{}," on the appointment. Before you confirm, the screen shows exactly what cancelling now means: a deposit kept, a fee charged to your card on file, or a deposit refunded. Every business sets its own policy — read this screen rather than assuming. Cancelling can't be undone.",[28,161,163],{"id":162},"common-questions","Common questions",[119,165,167],{"id":166},"why-have-the-reschedule-and-cancel-buttons-disappeared","Why have the Reschedule and Cancel buttons disappeared?",[11,169,170],{},"You're inside the venue's cutoff window — a set number of hours before the visit when online changes close. The page shows their phone number; last-minute changes are handled by a person.",[119,172,174],{"id":173},"will-i-be-charged-for-cancelling","Will I be charged for cancelling?",[11,176,177],{},"Only if the venue's policy says so, and only what the confirmation screen shows you. If nothing about money appears before you confirm, nothing is charged.",[119,179,181],{"id":180},"why-does-a-past-visit-say-not-recorded","Why does a past visit say \"Not recorded\"?",[11,183,184],{},"The time passed without the venue marking it completed or missed. It doesn't affect you — ask the venue if it matters for a package or membership session.",{"title":186,"searchDepth":187,"depth":187,"links":188},"",2,[189,190,196,197],{"id":30,"depth":187,"text":31},{"id":113,"depth":187,"text":114,"children":191},[192,194,195],{"id":121,"depth":193,"text":122},3,{"id":128,"depth":193,"text":129},{"id":135,"depth":193,"text":136},{"id":152,"depth":187,"text":153},{"id":162,"depth":187,"text":163,"children":198},[199,200,201],{"id":166,"depth":193,"text":167},{"id":173,"depth":193,"text":174},{"id":180,"depth":193,"text":181},"portal","See your upcoming and past salon visits in your online account, reschedule to a new time, or cancel — with any fee shown clearly before you confirm.",false,"md","i-lucide-calendar-days",[208,209,210,211,212,213],"see my appointments online","reschedule my appointment","cancel my appointment online","change my appointment time","upcoming appointments salon","cancellation fee",{},true,40,"\u002Fhelp\u002Fportal\u002Fyour-appointments",[219,220],"\u002Fhelp\u002Fportal\u002Fbook-your-next-appointment","\u002Fhelp\u002Fbook-online\u002Fmanage-your-booking",{"title":5,"description":203},"help\u002Fportal\u002Fyour-appointments","2026-08-14","sMqksChiIXWG6pia8i0ir8lLIHfdvuJeM7zYJjCypQ4",[226,238,247,256,266,276,286,296,306,316,326,336],{"id":227,"title":228,"audience":229,"description":230,"extension":231,"icon":232,"meta":233,"order":234,"slug":235,"stem":236,"__hash__":237},"helpCategories\u002Fhelp\u002Fcategories\u002Fgetting-started.yml","Getting started","clinic","Set up your workspace, learn the layout, and run your first day.","yml","i-lucide-compass",{},1,"getting-started","help\u002Fcategories\u002Fgetting-started","lTnfg_2tKvxQ9QanJ9XY3shoBHrJNWNfnxhcYaaKKPI",{"id":239,"title":240,"audience":229,"description":241,"extension":231,"icon":242,"meta":243,"order":187,"slug":244,"stem":245,"__hash__":246},"helpCategories\u002Fhelp\u002Fcategories\u002Fcalendar.yml","Calendar & booking","Book, move, and cancel appointments. Block time, work the waitlist, and read the grid at a glance.","i-lucide-calendar",{},"calendar","help\u002Fcategories\u002Fcalendar","s5UMHzRIeTUFi7mdsOyuSluzJBp79U9WTsTpOtbaW-E",{"id":248,"title":249,"audience":229,"description":250,"extension":231,"icon":251,"meta":252,"order":193,"slug":253,"stem":254,"__hash__":255},"helpCategories\u002Fhelp\u002Fcategories\u002Fcheckout.yml","Checkout & payments","Ring up a sale, take tips, handle deposits and fees, issue refunds, and close the drawer.","i-lucide-credit-card",{},"checkout","help\u002Fcategories\u002Fcheckout","4PQPgJd7Z25g0SvtoqqdMlnzk3DlcJpaZhNAiNiYVW0",{"id":257,"title":258,"audience":229,"description":259,"extension":231,"icon":260,"meta":261,"order":262,"slug":263,"stem":264,"__hash__":265},"helpCategories\u002Fhelp\u002Fcategories\u002Fclients.yml","Clients & forms","Add and find clients, read a client profile, and send forms and consents.","i-lucide-users",{},4,"clients","help\u002Fcategories\u002Fclients","u-tqzEJo2gR_wJ7x7y-EMIF3L4TP9EuBWlamwgwCC0I",{"id":267,"title":268,"audience":229,"description":269,"extension":231,"icon":270,"meta":271,"order":272,"slug":273,"stem":274,"__hash__":275},"helpCategories\u002Fhelp\u002Fcategories\u002Fretail.yml","Memberships, packages & gift cards","The things clients buy once and spend down over time, and how each one behaves at checkout.","i-lucide-gift",{},5,"retail","help\u002Fcategories\u002Fretail","wVVr_rc_P9p2RZWwy0XKsNB9fQ7XtQxxIz4qnixkGkg",{"id":277,"title":278,"audience":229,"description":279,"extension":231,"icon":280,"meta":281,"order":282,"slug":283,"stem":284,"__hash__":285},"helpCategories\u002Fhelp\u002Fcategories\u002Foperations.yml","Operations","The internal side of the business, covering your written playbook, task boards, venue incidents, and the policies everyone signs.","i-lucide-briefcase",{},6,"operations","help\u002Fcategories\u002Foperations","kSPRTYYbOW5LBNuaYXGv0C4IE7BqS2n-OkCSI97f-cM",{"id":287,"title":288,"audience":229,"description":289,"extension":231,"icon":290,"meta":291,"order":292,"slug":293,"stem":294,"__hash__":295},"helpCategories\u002Fhelp\u002Fcategories\u002Fteam.yml","Team & scheduling","Working hours, the weekly roster, clock-in, timesheets, and time off.","i-lucide-id-card",{},7,"team","help\u002Fcategories\u002Fteam","1cMbCRwUmewb4t_DwUJ7jJUjntx-odU8jRDgBredsPs",{"id":297,"title":298,"audience":229,"description":299,"extension":231,"icon":300,"meta":301,"order":302,"slug":303,"stem":304,"__hash__":305},"helpCategories\u002Fhelp\u002Fcategories\u002Fgrowth.yml","Reports & growth","Read the numbers, export them, and find the report you actually need.","i-lucide-trending-up",{},8,"growth","help\u002Fcategories\u002Fgrowth","3XyCU-DkoYi7xSPz0tDRohlYkNBUS0YsLo-insknI8o",{"id":307,"title":308,"audience":229,"description":309,"extension":231,"icon":310,"meta":311,"order":312,"slug":313,"stem":314,"__hash__":315},"helpCategories\u002Fhelp\u002Fcategories\u002Fsettings.yml","Settings & admin","Services and pricing, who can see what, and moving your data in from another system.","i-lucide-settings",{},9,"settings","help\u002Fcategories\u002Fsettings","rdLQHp7tfAu5iySbsypfXu1kOuujDAuLVk6yGidNvtQ",{"id":317,"title":318,"audience":229,"description":319,"extension":231,"icon":320,"meta":321,"order":322,"slug":323,"stem":324,"__hash__":325},"helpCategories\u002Fhelp\u002Fcategories\u002Faccount.yml","Your login and profile","Your own login, password, two-factor security, profile, and language.","i-lucide-user-circle",{},10,"account","help\u002Fcategories\u002Faccount","8JZPH_8Q-lnEEFgysE9gCwyd1pzUe2hfAebATuQ5Pog",{"id":327,"title":328,"audience":6,"description":329,"extension":231,"icon":330,"meta":331,"order":332,"slug":333,"stem":334,"__hash__":335},"helpCategories\u002Fhelp\u002Fcategories\u002Fbook-online.yml","Book online","Booking, paying, and managing your visit from your venue's booking page and the private links they send you.","i-lucide-globe",{},20,"book-online","help\u002Fcategories\u002Fbook-online","dUBIoELt-ci1vqbw_VX1VA6PGJV8V-9x4ZmpAk1aXXE",{"id":337,"title":338,"audience":6,"description":339,"extension":231,"icon":340,"meta":341,"order":342,"slug":202,"stem":343,"__hash__":344},"helpCategories\u002Fhelp\u002Fcategories\u002Fportal.yml","Your account and visits","Booking from your account, managing your visits, and using your wallet, memberships and rewards.","i-lucide-user-round",{},21,"help\u002Fcategories\u002Fportal","D8_zQhv9hO2b9PYDADw-ebh1yZUuC0UcBt3DDZbMAH4",[],[347,461],{"id":348,"title":349,"audience":6,"body":350,"category":202,"description":447,"draft":204,"extension":205,"icon":448,"keywords":449,"meta":455,"navigation":215,"order":456,"path":219,"related":457,"seo":458,"stem":459,"updatedAt":223,"__hash__":460},"help\u002Fhelp\u002Fportal\u002Fbook-your-next-appointment.md","Book your next appointment from your account",{"type":8,"value":351,"toc":435},[352,362,366,398,408,410,414,417,421,428,432],[11,353,354,355,358,359,361],{},"Sign in to your account and tap ",[15,356,357],{},"Book a visit"," — you're taken to the venue's booking page with your name and email already filled in, and the finished booking appears in your ",[15,360,17],{},".",[28,363,365],{"id":364},"how-do-i-book-from-my-account","How do I book from my account?",[116,367,368,372,379,383,386,390],{},[119,369,371],{"id":370},"sign-in-and-tap-book-a-visit","Sign in and tap Book a visit",[11,373,374,375,378],{},"It's on your account home (and ",[15,376,377],{},"Book"," in the menu).",[119,380,382],{"id":381},"you-land-on-the-booking-page-pre-filled","You land on the booking page, pre-filled",[11,384,385],{},"Your name and email are entered for you, so you skip the typing. Because you book with your sign-in email, the visit is matched to your account.",[119,387,389],{"id":388},"book-as-normal","Book as normal",[11,391,392,393,361],{},"Pick a service, a professional (or anyone available), and a time, then confirm. The full walkthrough — including deposits and cards — is in ",[394,395,397],"a",{"href":396},"\u002Fhelp\u002Fbook-online\u002Fbook-an-appointment-online","Book an appointment online",[399,400,401],"tip",{},[11,402,403,404,407],{},"Use your account with more than one business? Booking starts from whichever venue you're currently viewing — switch venues in ",[15,405,406],{},"Account"," first to book somewhere else.",[28,409,163],{"id":162},[119,411,413],{"id":412},"why-does-the-book-button-say-my-account-isnt-linked","Why does the Book button say my account isn't linked?",[11,415,416],{},"Your sign-in email doesn't match a client record at the venue. Sign in with the email you've booked with before, or book from the venue's public page using that same email.",[119,418,420],{"id":419},"will-the-booking-show-in-my-history","Will the booking show in my history?",[11,422,423,424,427],{},"Yes — as long as you book with your sign-in email, it appears in ",[394,425,426],{"href":217},"Your appointments"," right after you confirm.",[119,429,431],{"id":430},"do-i-have-to-book-through-my-account","Do I have to book through my account?",[11,433,434],{},"No. The venue's public booking page works without any account — your account just saves the typing and keeps everything in one place.",{"title":186,"searchDepth":187,"depth":187,"links":436},[437,442],{"id":364,"depth":187,"text":365,"children":438},[439,440,441],{"id":370,"depth":193,"text":371},{"id":381,"depth":193,"text":382},{"id":388,"depth":193,"text":389},{"id":162,"depth":187,"text":163,"children":443},[444,445,446],{"id":412,"depth":193,"text":413},{"id":419,"depth":193,"text":420},{"id":430,"depth":193,"text":431},"How to book your next salon or clinic visit from your online account — your details come pre-filled and the booking lands in your visit history.","i-lucide-calendar-plus",[450,451,452,453,454],"book appointment from my account","rebook my appointment online","book next visit salon","client portal booking","book again same salon",{},30,[217,396],{"title":349,"description":447},"help\u002Fportal\u002Fbook-your-next-appointment","rcOlr2PCwKQ8h8ZZE0_40YC75l2vUL51WI2bR0UgOy8",{"id":462,"title":463,"audience":6,"body":464,"category":333,"description":621,"draft":204,"extension":205,"icon":622,"keywords":623,"meta":629,"navigation":215,"order":456,"path":220,"related":630,"seo":631,"stem":632,"updatedAt":223,"__hash__":633},"help\u002Fhelp\u002Fbook-online\u002Fmanage-your-booking.md","Reschedule or cancel your appointment from the link",{"type":8,"value":465,"toc":607},[466,476,482,484,509,514,518,524,570,573,577,584,586,590,593,597,600,604],[11,467,468,469,22,472,475],{},"Open the private link in your booking confirmation (email or text): it shows your appointment and lets you ",[15,470,471],{},"reschedule",[15,473,474],{},"cancel"," without signing in. If cancelling now would cost you money, the exact amount is shown before you confirm.",[11,477,478,481],{},[15,479,480],{},"Before you start:"," you'll need the link from your confirmation. Lost it? Ask the venue to resend it.",[28,483,114],{"id":113},[116,485,486,490,497,501,504,506],{},[119,487,489],{"id":488},"tap-reschedule","Tap Reschedule",[11,491,492,493,496],{},"A day strip and that day's open times appear. Nothing today? ",[15,494,495],{},"Find next available"," jumps to the first day with openings.",[119,498,500],{"id":499},"tap-a-time","Tap a time",[11,502,503],{},"The time is only selected — nothing moves yet, so a stray tap can't reschedule you.",[119,505,136],{"id":135},[11,507,508],{},"You see the new day and time — and, if the price would change, the new price — before you commit. Confirm, and your booking moves; it isn't cancelled and rebooked.",[141,510,511],{},[11,512,513],{},"If your service is priced by time of day, a re-price is disclosed before you confirm. A pricier time adds the difference to what you owe at your visit — nothing is charged at that moment. A cheaper time reduces it.",[28,515,517],{"id":516},"what-happens-when-i-cancel","What happens when I cancel?",[11,519,156,520,523],{},[15,521,522],{},"Cancel booking",". Before you confirm, the page tells you exactly what cancelling now means for you:",[39,525,526,536],{},[42,527,528],{},[45,529,530,533],{},[48,531,532],{},"You might see",[48,534,535],{},"Meaning",[55,537,538,546,554,562],{},[45,539,540,543],{},[60,541,542],{},"A deposit forfeited",[60,544,545],{},"The deposit you paid is kept",[45,547,548,551],{},[60,549,550],{},"A fee charged",[60,552,553],{},"The amount that goes to your card on file",[45,555,556,559],{},[60,557,558],{},"A deposit refunded",[60,560,561],{},"Cancelling in time returns your deposit",[45,563,564,567],{},[60,565,566],{},"No money line at all",[60,568,569],{},"Cancelling costs you nothing",[11,571,572],{},"Every business sets its own policy — this screen shows yours. Cancelling can't be undone.",[28,574,576],{"id":575},"what-does-secure-your-booking-mean","What does \"secure your booking\" mean?",[11,578,579,580,361],{},"If the venue requires a card on file or a deposit and your booking isn't secured yet, the page prompts you. You enter the card yourself on the secure form — the venue never sees the number. See ",[394,581,583],{"href":582},"\u002Fhelp\u002Fbook-online\u002Fadd-or-update-your-card","Why do I need to enter my card?",[28,585,163],{"id":162},[119,587,589],{"id":588},"why-cant-i-cancel-or-reschedule-online-anymore","Why can't I cancel or reschedule online anymore?",[11,591,592],{},"You're inside the venue's cutoff window — a set number of hours before the visit when online changes close. The page shows their phone number; call them.",[119,594,596],{"id":595},"is-my-booking-link-safe-to-share","Is my booking link safe to share?",[11,598,599],{},"No — it needs no password, so anyone who opens it can reschedule or cancel as you. Keep it to yourself.",[119,601,603],{"id":602},"i-rescheduled-but-the-time-was-taken-what-happened","I rescheduled but the time was taken — what happened?",[11,605,606],{},"Someone booked that slot between the page loading and your tap. The times reload; pick another.",{"title":186,"searchDepth":187,"depth":187,"links":608},[609,614,615,616],{"id":113,"depth":187,"text":114,"children":610},[611,612,613],{"id":488,"depth":193,"text":489},{"id":499,"depth":193,"text":500},{"id":135,"depth":193,"text":136},{"id":516,"depth":187,"text":517},{"id":575,"depth":187,"text":576},{"id":162,"depth":187,"text":163,"children":617},[618,619,620],{"id":588,"depth":193,"text":589},{"id":595,"depth":193,"text":596},{"id":602,"depth":193,"text":603},"Use the private link in your booking confirmation to reschedule, cancel, or secure your appointment — with any fee shown before you confirm.","i-lucide-calendar-cog",[624,625,211,626,627,628],"reschedule my appointment online","cancel my booking","booking confirmation link","cancellation fee appointment","manage my booking",{},[396,582],{"title":463,"description":621},"help\u002Fbook-online\u002Fmanage-your-booking","G8_hqyKcnJNvWv6XSBtdZDAhAUl-fZmi5ba8P7JFugA",1790218960130]