[{"data":1,"prerenderedAt":709},["ShallowReactive",2],{"help:\u002Fhelp\u002Fportal\u002Fyour-membership":3,"help-all-categories":239,"help-cat-articles:\u002Fhelp\u002Fportal\u002Fyour-membership":359,"help-related:\u002Fhelp\u002Fportal\u002Fyour-membership":360},{"id":4,"title":5,"audience":6,"body":7,"category":217,"description":218,"draft":219,"extension":220,"icon":221,"keywords":222,"meta":229,"navigation":230,"order":231,"path":232,"related":233,"seo":235,"stem":236,"updatedAt":237,"__hash__":238},"help\u002Fhelp\u002Fportal\u002Fyour-membership.md","Manage your membership or package","client",{"type":8,"value":9,"toc":201},"minimark",[10,19,24,94,109,113,138,145,149,164,168,172,184,188,191,195],[11,12,13,14,18],"p",{},"Open ",[15,16,17],"strong",{},"Memberships"," in your account to see every plan and package — what's included, what's left, and the next charge — and to pause, resume, or cancel a plan yourself.",[20,21,23],"h2",{"id":22},"what-does-my-plan-card-show","What does my plan card show?",[25,26,27,40],"table",{},[28,29,30],"thead",{},[31,32,33,37],"tr",{},[34,35,36],"th",{},"On the card",[34,38,39],{},"What it means",[41,42,43,54,64,74,84],"tbody",{},[31,44,45,51],{},[46,47,48],"td",{},[15,49,50],{},"Active",[46,52,53],{},"Running normally; shows the renew date and next charge",[31,55,56,61],{},[46,57,58],{},[15,59,60],{},"Frozen",[46,62,63],{},"Paused; shows when it resumes",[31,65,66,71],{},[46,67,68],{},[15,69,70],{},"Payment due",[46,72,73],{},"The last renewal payment failed — credits are locked until it's settled",[31,75,76,81],{},[46,77,78],{},[15,79,80],{},"Ended",[46,82,83],{},"The plan is over",[31,85,86,91],{},[46,87,88],{},[15,89,90],{},"Access ends · No charge",[46,92,93],{},"You've scheduled a cancellation, or the plan doesn't auto-renew",[11,95,96,97,100,101,104,105,108],{},"Included services are listed with counts like ",[15,98,99],{},"2 of 3 left",". Rolled-over sessions are spelled out — for example ",[15,102,103],{},"4 left (3 included + 1 rolled over)"," — and credits about to expire are flagged with the days remaining. Packages you bought up front appear on the same page with sessions remaining and any expiry. Tap ",[15,106,107],{},"History"," on a plan to see every session used, added, or reversed.",[20,110,112],{"id":111},"how-do-i-pause-my-membership","How do I pause my membership?",[114,115,116,121,124,128],"steps",{},[117,118,120],"h3",{"id":119},"tap-pause-plan","Tap Pause plan",[11,122,123],{},"If your plan allows self-serve pausing, you choose the number of days. Plans set limits — how many pauses and how many total days — and the screen shows what you have left.",[117,125,127],{"id":126},"confirm","Confirm",[11,129,130,131,133,134,137],{},"The plan reads ",[15,132,60],{}," with its resume date. You can ",[15,135,136],{},"Resume"," early yourself.",[11,139,140,141,144],{},"If your plan doesn't allow self-serve pausing, the button reads ",[15,142,143],{},"Request a pause"," — your request (with an optional reason) goes to the venue for a member of staff to approve.",[20,146,148],{"id":147},"how-do-i-cancel-my-membership","How do I cancel my membership?",[11,150,151,152,155,156,159,160,163],{},"Tap ",[15,153,154],{},"Cancel plan"," and confirm. Cancelling typically ends access at the end of the period you've already paid for — the card then shows ",[15,157,158],{},"Access ends"," with ",[15,161,162],{},"No charge",". Your plan's own terms are shown on the card; some plans have a minimum commitment or early-exit fee set by the venue.",[20,165,167],{"id":166},"common-questions","Common questions",[117,169,171],{"id":170},"why-cant-i-use-my-sessions","Why can't I use my sessions?",[11,173,174,175,177,178,183],{},"If the plan shows ",[15,176,70],{},", its credits are locked until the failed renewal is paid — update your default card in ",[179,180,182],"a",{"href":181},"\u002Fhelp\u002Fportal\u002Fyour-wallet","Wallet"," or speak to the venue. Credits on a frozen plan are also on hold until it resumes.",[117,185,187],{"id":186},"do-unused-sessions-carry-over","Do unused sessions carry over?",[11,189,190],{},"Only if your plan allows roll-over — when it does, the credit line says exactly how many rolled over.",[117,192,194],{"id":193},"will-i-be-charged-after-i-cancel","Will I be charged after I cancel?",[11,196,197,198,200],{},"No. Once a cancellation is scheduled, the card reads ",[15,199,90],{},", and you keep your benefits until that date.",{"title":202,"searchDepth":203,"depth":203,"links":204},"",2,[205,206,211,212],{"id":22,"depth":203,"text":23},{"id":111,"depth":203,"text":112,"children":207},[208,210],{"id":119,"depth":209,"text":120},3,{"id":126,"depth":209,"text":127},{"id":147,"depth":203,"text":148},{"id":166,"depth":203,"text":167,"children":213},[214,215,216],{"id":170,"depth":209,"text":171},{"id":186,"depth":209,"text":187},{"id":193,"depth":209,"text":194},"portal","See what your membership includes, what you've used, and when it next bills — and pause, resume, or cancel your plan from your own online account.",false,"md","i-lucide-badge-check",[223,224,225,226,227,228],"pause my membership","cancel my membership","membership sessions left","freeze my plan","package sessions remaining","when does my membership renew",{},true,60,"\u002Fhelp\u002Fportal\u002Fyour-membership",[181,234],"\u002Fhelp\u002Fportal\u002Fsaved-cards-and-payment-security",{"title":5,"description":218},"help\u002Fportal\u002Fyour-membership","2026-08-14","lG9RxwqOI97uV0WVdzF01rh2JTfa9FoiieMNkm8rsBM",[240,252,261,270,280,290,300,310,320,330,340,350],{"id":241,"title":242,"audience":243,"description":244,"extension":245,"icon":246,"meta":247,"order":248,"slug":249,"stem":250,"__hash__":251},"helpCategories\u002Fhelp\u002Fcategories\u002Fgetting-started.yml","Getting started","clinic","Set up your workspace, learn the layout, and run your first day.","yml","i-lucide-compass",{},1,"getting-started","help\u002Fcategories\u002Fgetting-started","lTnfg_2tKvxQ9QanJ9XY3shoBHrJNWNfnxhcYaaKKPI",{"id":253,"title":254,"audience":243,"description":255,"extension":245,"icon":256,"meta":257,"order":203,"slug":258,"stem":259,"__hash__":260},"helpCategories\u002Fhelp\u002Fcategories\u002Fcalendar.yml","Calendar & booking","Book, move, and cancel appointments. Block time, work the waitlist, and read the grid at a glance.","i-lucide-calendar",{},"calendar","help\u002Fcategories\u002Fcalendar","s5UMHzRIeTUFi7mdsOyuSluzJBp79U9WTsTpOtbaW-E",{"id":262,"title":263,"audience":243,"description":264,"extension":245,"icon":265,"meta":266,"order":209,"slug":267,"stem":268,"__hash__":269},"helpCategories\u002Fhelp\u002Fcategories\u002Fcheckout.yml","Checkout & payments","Ring up a sale, take tips, handle deposits and fees, issue refunds, and close the drawer.","i-lucide-credit-card",{},"checkout","help\u002Fcategories\u002Fcheckout","4PQPgJd7Z25g0SvtoqqdMlnzk3DlcJpaZhNAiNiYVW0",{"id":271,"title":272,"audience":243,"description":273,"extension":245,"icon":274,"meta":275,"order":276,"slug":277,"stem":278,"__hash__":279},"helpCategories\u002Fhelp\u002Fcategories\u002Fclients.yml","Clients & forms","Add and find clients, read a client profile, and send forms and consents.","i-lucide-users",{},4,"clients","help\u002Fcategories\u002Fclients","u-tqzEJo2gR_wJ7x7y-EMIF3L4TP9EuBWlamwgwCC0I",{"id":281,"title":282,"audience":243,"description":283,"extension":245,"icon":284,"meta":285,"order":286,"slug":287,"stem":288,"__hash__":289},"helpCategories\u002Fhelp\u002Fcategories\u002Fretail.yml","Memberships, packages & gift cards","The things clients buy once and spend down over time, and how each one behaves at checkout.","i-lucide-gift",{},5,"retail","help\u002Fcategories\u002Fretail","wVVr_rc_P9p2RZWwy0XKsNB9fQ7XtQxxIz4qnixkGkg",{"id":291,"title":292,"audience":243,"description":293,"extension":245,"icon":294,"meta":295,"order":296,"slug":297,"stem":298,"__hash__":299},"helpCategories\u002Fhelp\u002Fcategories\u002Foperations.yml","Operations","The internal side of the business, covering your written playbook, task boards, venue incidents, and the policies everyone signs.","i-lucide-briefcase",{},6,"operations","help\u002Fcategories\u002Foperations","kSPRTYYbOW5LBNuaYXGv0C4IE7BqS2n-OkCSI97f-cM",{"id":301,"title":302,"audience":243,"description":303,"extension":245,"icon":304,"meta":305,"order":306,"slug":307,"stem":308,"__hash__":309},"helpCategories\u002Fhelp\u002Fcategories\u002Fteam.yml","Team & scheduling","Working hours, the weekly roster, clock-in, timesheets, and time off.","i-lucide-id-card",{},7,"team","help\u002Fcategories\u002Fteam","1cMbCRwUmewb4t_DwUJ7jJUjntx-odU8jRDgBredsPs",{"id":311,"title":312,"audience":243,"description":313,"extension":245,"icon":314,"meta":315,"order":316,"slug":317,"stem":318,"__hash__":319},"helpCategories\u002Fhelp\u002Fcategories\u002Fgrowth.yml","Reports & growth","Read the numbers, export them, and find the report you actually need.","i-lucide-trending-up",{},8,"growth","help\u002Fcategories\u002Fgrowth","3XyCU-DkoYi7xSPz0tDRohlYkNBUS0YsLo-insknI8o",{"id":321,"title":322,"audience":243,"description":323,"extension":245,"icon":324,"meta":325,"order":326,"slug":327,"stem":328,"__hash__":329},"helpCategories\u002Fhelp\u002Fcategories\u002Fsettings.yml","Settings & admin","Services and pricing, who can see what, and moving your data in from another system.","i-lucide-settings",{},9,"settings","help\u002Fcategories\u002Fsettings","rdLQHp7tfAu5iySbsypfXu1kOuujDAuLVk6yGidNvtQ",{"id":331,"title":332,"audience":243,"description":333,"extension":245,"icon":334,"meta":335,"order":336,"slug":337,"stem":338,"__hash__":339},"helpCategories\u002Fhelp\u002Fcategories\u002Faccount.yml","Your login and profile","Your own login, password, two-factor security, profile, and language.","i-lucide-user-circle",{},10,"account","help\u002Fcategories\u002Faccount","8JZPH_8Q-lnEEFgysE9gCwyd1pzUe2hfAebATuQ5Pog",{"id":341,"title":342,"audience":6,"description":343,"extension":245,"icon":344,"meta":345,"order":346,"slug":347,"stem":348,"__hash__":349},"helpCategories\u002Fhelp\u002Fcategories\u002Fbook-online.yml","Book online","Booking, paying, and managing your visit from your venue's booking page and the private links they send you.","i-lucide-globe",{},20,"book-online","help\u002Fcategories\u002Fbook-online","dUBIoELt-ci1vqbw_VX1VA6PGJV8V-9x4ZmpAk1aXXE",{"id":351,"title":352,"audience":6,"description":353,"extension":245,"icon":354,"meta":355,"order":356,"slug":217,"stem":357,"__hash__":358},"helpCategories\u002Fhelp\u002Fcategories\u002Fportal.yml","Your account and visits","Booking from your account, managing your visits, and using your wallet, memberships and rewards.","i-lucide-user-round",{},21,"help\u002Fcategories\u002Fportal","D8_zQhv9hO2b9PYDADw-ebh1yZUuC0UcBt3DDZbMAH4",[],[361,553],{"id":362,"title":363,"audience":6,"body":364,"category":217,"description":538,"draft":219,"extension":220,"icon":539,"keywords":540,"meta":547,"navigation":230,"order":548,"path":181,"related":549,"seo":550,"stem":551,"updatedAt":237,"__hash__":552},"help\u002Fhelp\u002Fportal\u002Fyour-wallet.md","Your wallet — store credit, cards, gift cards, and receipts",{"type":8,"value":365,"toc":525},[366,376,380,424,431,435,441,467,473,477,482,498,500,504,507,511,518,522],[11,367,368,369,371,372,375],{},"Two pages in your account cover your money: ",[15,370,182],{}," shows what you can spend — store credit, saved cards, gift cards — and ",[15,373,374],{},"Purchases"," lists every receipt from your visits.",[20,377,379],{"id":378},"whats-in-my-wallet","What's in my wallet?",[25,381,382,392],{},[28,383,384],{},[31,385,386,389],{},[34,387,388],{},"Section",[34,390,391],{},"What you'll find",[41,393,394,404,414],{},[31,395,396,401],{},[46,397,398],{},[15,399,400],{},"Store credit",[46,402,403],{},"Balance from a top-up plan, spent at the venue when you pay",[31,405,406,411],{},[46,407,408],{},[15,409,410],{},"Saved cards",[46,412,413],{},"Cards on file — add, set a default, or remove",[31,415,416,421],{},[46,417,418],{},[15,419,420],{},"Gift cards",[46,422,423],{},"Cards you hold, with their live balances",[11,425,426,427,430],{},"Credit on a paused or past-due plan shows as ",[15,428,429],{},"on hold"," and can't be spent until the plan is active again.",[20,432,434],{"id":433},"how-do-i-manage-my-saved-cards","How do I manage my saved cards?",[11,436,437,438,440],{},"In ",[15,439,182],{},", each card shows its brand, last four digits, and expiry.",[442,443,444,455,461],"ul",{},[445,446,447,450,451,454],"li",{},[15,448,449],{},"Add card"," — enter a new card yourself on the secure form. The venue never sees the number; see ",[179,452,453],{"href":234},"Saved cards and payment security",".",[445,456,457,460],{},[15,458,459],{},"Make default"," — choose which card your memberships bill against.",[445,462,463,466],{},[15,464,465],{},"Remove"," — you'll confirm first, because a membership billing to that card will need a replacement.",[468,469,470],"note",{},[11,471,472],{},"Removing a card detaches it at the payment processor, so it genuinely cannot be charged afterwards.",[20,474,476],{"id":475},"where-are-my-receipts","Where are my receipts?",[11,478,13,479,481],{},[15,480,374],{},". You'll see spend summaries (lifetime, this year, last 30 days) and every receipt.",[114,483,484,488,491,495],{},[117,485,487],{"id":486},"tap-the-eye-icon-on-a-receipt","Tap the eye icon on a receipt",[11,489,490],{},"The itemised breakdown opens: each line, discounts, tax, tip, and how it was paid.",[117,492,494],{"id":493},"tap-print","Tap Print",[11,496,497],{},"Your device's print screen opens — on most phones and computers that's also where you save it as a PDF.",[20,499,167],{"id":166},[117,501,503],{"id":502},"why-cant-i-add-a-card","Why can't I add a card?",[11,505,506],{},"The venue hasn't set up card payments yet — the section says so when that's the case.",[117,508,510],{"id":509},"where-did-my-gift-card-go","Where did my gift card go?",[11,512,513,514,454],{},"Cards appear once they're linked to your client record. You can always check any card's balance from its link or code without signing in — see ",[179,515,517],{"href":516},"\u002Fhelp\u002Fbook-online\u002Fgift-cards-online","Buy and use a gift card",[117,519,521],{"id":520},"can-the-venue-add-a-card-for-me","Can the venue add a card for me?",[11,523,524],{},"No. Cards are always entered by you, on a secure form handled by the payment processor.",{"title":202,"searchDepth":203,"depth":203,"links":526},[527,528,529,533],{"id":378,"depth":203,"text":379},{"id":433,"depth":203,"text":434},{"id":475,"depth":203,"text":476,"children":530},[531,532],{"id":486,"depth":209,"text":487},{"id":493,"depth":209,"text":494},{"id":166,"depth":203,"text":167,"children":534},[535,536,537],{"id":502,"depth":209,"text":503},{"id":509,"depth":209,"text":510},{"id":520,"depth":209,"text":521},"Where to find your store credit, saved payment cards, and gift card balances — plus every itemised receipt from your salon or clinic visits.","i-lucide-wallet",[541,542,543,544,545,546],"store credit balance","my saved cards","gift card balance in my account","find my receipt","salon receipts online","remove card on file",{},50,[234,232],{"title":363,"description":538},"help\u002Fportal\u002Fyour-wallet","_rxA95WAA5--aqIqRH4LhAEkBb923M1NPKPn1PciV3M",{"id":554,"title":555,"audience":6,"body":556,"category":217,"description":695,"draft":219,"extension":220,"icon":696,"keywords":697,"meta":703,"navigation":230,"order":704,"path":234,"related":705,"seo":706,"stem":707,"updatedAt":237,"__hash__":708},"help\u002Fhelp\u002Fportal\u002Fsaved-cards-and-payment-security.md","How your card details are kept safe",{"type":8,"value":557,"toc":685},[558,561,565,568,617,620,624,627,637,639,645,662,664,668,671,675,678,682],[11,559,560],{},"You always enter your own card, on a secure form provided by the payment processor — staff at your venue have no screen where they could type in or read back your card number. The venue only ever sees the card brand, last four digits, and expiry.",[20,562,564],{"id":563},"who-can-see-my-card-number","Who can see my card number?",[11,566,567],{},"Only the payment processor (Stripe). Whenever a card is needed, you enter it yourself:",[25,569,570,580],{},[28,571,572],{},[31,573,574,577],{},[34,575,576],{},"Where",[34,578,579],{},"When",[41,581,582,590,607],{},[31,583,584,587],{},[46,585,586],{},"The payment step of online booking",[46,588,589],{},"A deposit or card-on-file is required to confirm",[31,591,592,604],{},[46,593,594,595,599,600],{},"A ",[179,596,598],{"href":597},"\u002Fhelp\u002Fbook-online\u002Fpay-a-payment-link","payment link"," or ",[179,601,603],{"href":602},"\u002Fhelp\u002Fbook-online\u002Fadd-or-update-your-card","card-request link",[46,605,606],{},"The venue sends one to your phone or email",[31,608,609,614],{},[46,610,611,613],{},[15,612,182],{}," in your account",[46,615,616],{},"Adding or replacing a saved card yourself",[11,618,619],{},"Your full number goes directly to the processor. This design is deliberate — there is no way for the venue to take your number over the phone through this software.",[20,621,623],{"id":622},"what-can-a-saved-card-be-charged-for","What can a saved card be charged for?",[11,625,626],{},"Only what the venue disclosed to you — typically a deposit, a membership renewal you signed up for, or a late-cancellation or no-show fee under a policy shown when you booked.",[628,629,630],"warning",{},[11,631,632,633,636],{},"The booking screen shows those terms ",[15,634,635],{},"before"," you confirm. That's the moment to read them and ask questions — a card on file means the venue can charge those disclosed amounts.",[20,638,434],{"id":433},[11,640,641,642,644],{},"Sign in and open ",[15,643,182],{},":",[442,646,647,652,657],{},[445,648,649,651],{},[15,650,449],{}," — entered by you on the secure form.",[445,653,654,656],{},[15,655,459],{}," — the card your memberships bill against.",[445,658,659,661],{},[15,660,465],{}," — after a confirmation, the card is detached at the payment processor and genuinely cannot be charged again. A membership billing to it will need a replacement.",[20,663,167],{"id":166},[117,665,667],{"id":666},"can-i-give-my-card-number-over-the-phone","Can I give my card number over the phone?",[11,669,670],{},"Not through this software — staff have nowhere to enter it. They'll send you a secure link instead; that's normal and it's the safer path.",[117,672,674],{"id":673},"why-dont-payment-links-need-a-password","Why don't payment links need a password?",[11,676,677],{},"The link itself is the key — it's private to you. Don't forward one, and ask the venue for a fresh link if yours has expired.",[117,679,681],{"id":680},"is-my-card-stored-by-the-salon","Is my card stored by the salon?",[11,683,684],{},"No. It's stored with the payment processor. The venue sees only the brand, last four digits, and expiry date.",{"title":202,"searchDepth":203,"depth":203,"links":686},[687,688,689,690],{"id":563,"depth":203,"text":564},{"id":622,"depth":203,"text":623},{"id":433,"depth":203,"text":434},{"id":166,"depth":203,"text":167,"children":691},[692,693,694],{"id":666,"depth":209,"text":667},{"id":673,"depth":209,"text":674},{"id":680,"depth":209,"text":681},"Why salon staff can never see or type your card number, what a card on file can be charged for, and how to add, replace, or remove your saved cards.","i-lucide-shield-check",[698,699,700,701,702],"is it safe to save my card","card on file salon","who can see my card number","remove my saved card","what can my saved card be charged for",{},100,[181,602],{"title":555,"description":695},"help\u002Fportal\u002Fsaved-cards-and-payment-security","kpHs7Nq-LWBd0G2Hpe2Cp8vDE49YRg0czQV7Wy8HNwc",1790218960162]