[{"data":1,"prerenderedAt":1489},["ShallowReactive",2],{"help:\u002Fhelp\u002Fretail\u002Fgift-card-liability-and-expiry":3,"help-all-categories":240,"help-cat-articles:\u002Fhelp\u002Fretail\u002Fgift-card-liability-and-expiry":360,"help-related:\u002Fhelp\u002Fretail\u002Fgift-card-liability-and-expiry":361},{"id":4,"title":5,"audience":6,"body":7,"category":218,"description":219,"draft":220,"extension":221,"icon":222,"keywords":223,"meta":229,"navigation":230,"order":231,"path":232,"related":233,"seo":236,"stem":237,"updatedAt":238,"__hash__":239},"help\u002Fhelp\u002Fretail\u002Fgift-card-liability-and-expiry.md","Gift card liability and expiry","clinic",{"type":8,"value":9,"toc":205},"minimark",[10,14,19,31,75,84,88,146,155,159,166,172,176,181,187,191,194,198],[11,12,13],"p",{},"Every unredeemed gift-card dollar is money your business owes a customer. Selling a card isn't revenue yet — it becomes revenue when the card is redeemed against a service or product. Owneli tracks this in dedicated liability reports so the outstanding balance is always visible, not a surprise at year end.",[15,16,18],"h2",{"id":17},"why-isnt-a-gift-card-sale-just-revenue","Why isn't a gift card sale just revenue?",[11,20,21,22,26,27,30],{},"Because the customer hasn't received anything yet. The cash is in your till, but you owe them the service. Accountants call this ",[23,24,25],"strong",{},"deferred revenue"," or a ",[23,28,29],{},"liability",":",[32,33,34,47],"table",{},[35,36,37],"thead",{},[38,39,40,44],"tr",{},[41,42,43],"th",{},"Event",[41,45,46],{},"Effect on your books",[48,49,50,59,67],"tbody",{},[38,51,52,56],{},[53,54,55],"td",{},"Card sold",[53,57,58],{},"Cash in, liability up — not revenue",[38,60,61,64],{},[53,62,63],{},"Card redeemed",[53,65,66],{},"Liability down, revenue recognised",[38,68,69,72],{},[53,70,71],{},"Card expires unredeemed",[53,73,74],{},"Liability may be released (\"breakage\") — a decision for your accountant, and regulated in many places",[11,76,77,78,83],{},"This is the same model Owneli applies to packages and prepaid memberships — see ",[79,80,82],"a",{"href":81},"\u002Fhelp\u002Fgrowth\u002Funderstand-the-finance-reports","Understand the finance reports",".",[15,85,87],{"id":86},"the-reports-that-track-it","The reports that track it",[32,89,90,104],{},[35,91,92],{},[38,93,94,101],{},[41,95,96,97,100],{},"Report (in ",[23,98,99],{},"Growth → Reports",")",[41,102,103],{},"Question it answers",[48,105,106,116,126,136],{},[38,107,108,113],{},[53,109,110],{},[23,111,112],{},"Gift-card liability ledger",[53,114,115],{},"Issued vs redeemed value and the outstanding redeemable balance, including the expired portion",[38,117,118,123],{},[53,119,120],{},[23,121,122],{},"Liability summary",[53,124,125],{},"Everything you owe customers right now — gift cards plus remaining package sessions",[38,127,128,133],{},[53,129,130],{},[23,131,132],{},"Liability activity",[53,134,135],{},"Every transaction that moved a liability bucket in the period: sold, redeemed",[38,137,138,143],{},[53,139,140],{},[23,141,142],{},"Deferred revenue & MRR",[53,144,145],{},"The liability position alongside recurring revenue",[147,148,149],"tip",{},[11,150,151,152,154],{},"Reconcile monthly: outstanding balance this month = last month's balance + issued − redeemed (± expiry adjustments). If the ledger and your accounts drift, the ",[23,153,132],{}," report shows exactly which transactions moved the number.",[15,156,158],{"id":157},"expiry","Expiry",[11,160,161,162,165],{},"Cards can be issued with or without an expiry date; the gift-cards list flags cards expiring soon, and an expired card shows the ",[23,163,164],{},"Expired"," status and can no longer be redeemed. The value left on expired cards is reported separately in the liability ledger.",[167,168,169],"warning",{},[11,170,171],{},"Gift-card expiry is regulated — many jurisdictions restrict or prohibit it, and some require unclaimed value to be remitted to the state. Whether to set expiry dates, and what to do with expired balances, is a decision for your business and its advisers. Owneli records the facts; it doesn't make the accounting election for you.",[15,173,175],{"id":174},"common-questions","Common questions",[177,178,180],"h3",{"id":179},"can-i-write-off-old-dormant-card-balances","Can I write off old, dormant card balances?",[11,182,183,184,186],{},"Not unilaterally — dormant value is still a legal liability in most places until expiry (where permitted) or escheatment rules apply. Take the ",[23,185,112],{}," to your accountant.",[177,188,190],{"id":189},"a-card-expired-but-the-client-wants-to-use-it-can-i-honour-it","A card expired but the client wants to use it — can I honour it?",[11,192,193],{},"An expired card can't be redeemed as-is. If you choose to honour it, issue a fresh card or apply a manual discount for the amount, so the ledger stays truthful. ",[177,195,197],{"id":196},"do-gift-cards-pay-commission-when-sold","Do gift cards pay commission when sold?",[11,199,200,201,83],{},"Selling a gift card can carry commission if a rule covers gift-card sales; redemptions don't pay commission. See ",[79,202,204],{"href":203},"\u002Fhelp\u002Fteam\u002Fcommission-and-compensation","Commission and compensation",{"title":206,"searchDepth":207,"depth":207,"links":208},"",2,[209,210,211,212],{"id":17,"depth":207,"text":18},{"id":86,"depth":207,"text":87},{"id":157,"depth":207,"text":158},{"id":174,"depth":207,"text":175,"children":213},[214,216,217],{"id":179,"depth":215,"text":180},3,{"id":189,"depth":215,"text":190},{"id":196,"depth":215,"text":197},"retail","Understand outstanding gift-card balances as money you owe, track them in the liability reports, and decide how to handle expiry.",false,"md","i-lucide-scale",[224,225,226,227,228],"gift card liability","outstanding gift card balance","gift card expiry rules","unredeemed gift cards report","gift card breakage",{},true,110,"\u002Fhelp\u002Fretail\u002Fgift-card-liability-and-expiry",[234,81,235],"\u002Fhelp\u002Fretail\u002Fgift-cards","\u002Fhelp\u002Fgrowth\u002Fwhich-report-answers-my-question",{"title":5,"description":219},"help\u002Fretail\u002Fgift-card-liability-and-expiry","2026-08-14","fkgX7ghGlRSAFwM8fFcgV4UJc9MrPsSCQy1mWXj9f5U",[241,252,261,270,280,289,299,309,319,329,339,350],{"id":242,"title":243,"audience":6,"description":244,"extension":245,"icon":246,"meta":247,"order":248,"slug":249,"stem":250,"__hash__":251},"helpCategories\u002Fhelp\u002Fcategories\u002Fgetting-started.yml","Getting started","Set up your workspace, learn the layout, and run your first day.","yml","i-lucide-compass",{},1,"getting-started","help\u002Fcategories\u002Fgetting-started","lTnfg_2tKvxQ9QanJ9XY3shoBHrJNWNfnxhcYaaKKPI",{"id":253,"title":254,"audience":6,"description":255,"extension":245,"icon":256,"meta":257,"order":207,"slug":258,"stem":259,"__hash__":260},"helpCategories\u002Fhelp\u002Fcategories\u002Fcalendar.yml","Calendar & booking","Book, move, and cancel appointments. Block time, work the waitlist, and read the grid at a glance.","i-lucide-calendar",{},"calendar","help\u002Fcategories\u002Fcalendar","s5UMHzRIeTUFi7mdsOyuSluzJBp79U9WTsTpOtbaW-E",{"id":262,"title":263,"audience":6,"description":264,"extension":245,"icon":265,"meta":266,"order":215,"slug":267,"stem":268,"__hash__":269},"helpCategories\u002Fhelp\u002Fcategories\u002Fcheckout.yml","Checkout & payments","Ring up a sale, take tips, handle deposits and fees, issue refunds, and close the drawer.","i-lucide-credit-card",{},"checkout","help\u002Fcategories\u002Fcheckout","4PQPgJd7Z25g0SvtoqqdMlnzk3DlcJpaZhNAiNiYVW0",{"id":271,"title":272,"audience":6,"description":273,"extension":245,"icon":274,"meta":275,"order":276,"slug":277,"stem":278,"__hash__":279},"helpCategories\u002Fhelp\u002Fcategories\u002Fclients.yml","Clients & forms","Add and find clients, read a client profile, and send forms and consents.","i-lucide-users",{},4,"clients","help\u002Fcategories\u002Fclients","u-tqzEJo2gR_wJ7x7y-EMIF3L4TP9EuBWlamwgwCC0I",{"id":281,"title":282,"audience":6,"description":283,"extension":245,"icon":284,"meta":285,"order":286,"slug":218,"stem":287,"__hash__":288},"helpCategories\u002Fhelp\u002Fcategories\u002Fretail.yml","Memberships, packages & gift cards","The things clients buy once and spend down over time, and how each one behaves at checkout.","i-lucide-gift",{},5,"help\u002Fcategories\u002Fretail","wVVr_rc_P9p2RZWwy0XKsNB9fQ7XtQxxIz4qnixkGkg",{"id":290,"title":291,"audience":6,"description":292,"extension":245,"icon":293,"meta":294,"order":295,"slug":296,"stem":297,"__hash__":298},"helpCategories\u002Fhelp\u002Fcategories\u002Foperations.yml","Operations","The internal side of the business, covering your written playbook, task boards, venue incidents, and the policies everyone signs.","i-lucide-briefcase",{},6,"operations","help\u002Fcategories\u002Foperations","kSPRTYYbOW5LBNuaYXGv0C4IE7BqS2n-OkCSI97f-cM",{"id":300,"title":301,"audience":6,"description":302,"extension":245,"icon":303,"meta":304,"order":305,"slug":306,"stem":307,"__hash__":308},"helpCategories\u002Fhelp\u002Fcategories\u002Fteam.yml","Team & scheduling","Working hours, the weekly roster, clock-in, timesheets, and time off.","i-lucide-id-card",{},7,"team","help\u002Fcategories\u002Fteam","1cMbCRwUmewb4t_DwUJ7jJUjntx-odU8jRDgBredsPs",{"id":310,"title":311,"audience":6,"description":312,"extension":245,"icon":313,"meta":314,"order":315,"slug":316,"stem":317,"__hash__":318},"helpCategories\u002Fhelp\u002Fcategories\u002Fgrowth.yml","Reports & growth","Read the numbers, export them, and find the report you actually need.","i-lucide-trending-up",{},8,"growth","help\u002Fcategories\u002Fgrowth","3XyCU-DkoYi7xSPz0tDRohlYkNBUS0YsLo-insknI8o",{"id":320,"title":321,"audience":6,"description":322,"extension":245,"icon":323,"meta":324,"order":325,"slug":326,"stem":327,"__hash__":328},"helpCategories\u002Fhelp\u002Fcategories\u002Fsettings.yml","Settings & admin","Services and pricing, who can see what, and moving your data in from another system.","i-lucide-settings",{},9,"settings","help\u002Fcategories\u002Fsettings","rdLQHp7tfAu5iySbsypfXu1kOuujDAuLVk6yGidNvtQ",{"id":330,"title":331,"audience":6,"description":332,"extension":245,"icon":333,"meta":334,"order":335,"slug":336,"stem":337,"__hash__":338},"helpCategories\u002Fhelp\u002Fcategories\u002Faccount.yml","Your login and profile","Your own login, password, two-factor security, profile, and language.","i-lucide-user-circle",{},10,"account","help\u002Fcategories\u002Faccount","8JZPH_8Q-lnEEFgysE9gCwyd1pzUe2hfAebATuQ5Pog",{"id":340,"title":341,"audience":342,"description":343,"extension":245,"icon":344,"meta":345,"order":346,"slug":347,"stem":348,"__hash__":349},"helpCategories\u002Fhelp\u002Fcategories\u002Fbook-online.yml","Book online","client","Booking, paying, and managing your visit from your venue's booking page and the private links they send you.","i-lucide-globe",{},20,"book-online","help\u002Fcategories\u002Fbook-online","dUBIoELt-ci1vqbw_VX1VA6PGJV8V-9x4ZmpAk1aXXE",{"id":351,"title":352,"audience":342,"description":353,"extension":245,"icon":354,"meta":355,"order":356,"slug":357,"stem":358,"__hash__":359},"helpCategories\u002Fhelp\u002Fcategories\u002Fportal.yml","Your account and visits","Booking from your account, managing your visits, and using your wallet, memberships and rewards.","i-lucide-user-round",{},21,"portal","help\u002Fcategories\u002Fportal","D8_zQhv9hO2b9PYDADw-ebh1yZUuC0UcBt3DDZbMAH4",[],[362,626,932],{"id":363,"title":364,"audience":6,"body":365,"category":218,"description":609,"draft":220,"extension":221,"icon":284,"keywords":610,"meta":617,"navigation":230,"order":618,"path":234,"related":619,"seo":622,"stem":623,"updatedAt":624,"__hash__":625},"help\u002Fhelp\u002Fretail\u002Fgift-cards.md","Gift cards",{"type":8,"value":366,"toc":598},[367,372,375,379,423,427,438,445,448,452,455,469,473,480,483,487,540,543,547,557,559,562,565,569,572,576],[11,368,369],{},[23,370,371],{},"Retail → Gift cards",[11,373,374],{},"Cards sold at checkout appear here automatically. Issuing one directly from this page is for comps and goodwill — the apology card, the influencer gift, the staff perk.",[15,376,378],{"id":377},"the-three-numbers-at-the-top","The three numbers at the top",[32,380,381,391],{},[35,382,383],{},[38,384,385,388],{},[41,386,387],{},"Tile",[41,389,390],{},"What it means",[48,392,393,403,413],{},[38,394,395,400],{},[53,396,397],{},[23,398,399],{},"Outstanding",[53,401,402],{},"Total balance on active cards. This is a liability — money you've been paid for work you still owe.",[38,404,405,410],{},[53,406,407],{},[23,408,409],{},"Active cards",[53,411,412],{},"How many cards can currently be redeemed.",[38,414,415,420],{},[53,416,417],{},[23,418,419],{},"Redeemed total",[53,421,422],{},"All-time gift card spend.",[15,424,426],{"id":425},"issue-a-card","Issue a card",[11,428,429,430,433,434,437],{},"Click ",[23,431,432],{},"Issue card",", then pick an amount — a preset ($25 to $250) or a custom figure — and optionally a recipient name, email, and gift message, plus which locations the card is valid at. If you supply a recipient email, the card is delivered to them, and you can ",[23,435,436],{},"Resend to recipient"," from the list later.",[11,439,440,441,444],{},"Designs — Birthday, Thank You, Congrats, Holiday, Minimal, Spa — are chosen when a card is ",[23,442,443],{},"sold",", at checkout or on your online store, not when you issue one from this page.",[11,446,447],{},"Each card gets a unique code. Codes are shown in a monospaced style everywhere, because people read them aloud and type them in.",[15,449,451],{"id":450},"sell-one-at-checkout","Sell one at checkout",[11,453,454],{},"Add a gift card to the cart like any other item. The client pays, and the card is issued.",[456,457,458],"note",{},[11,459,460,461,464,465,468],{},"A cart that ",[23,462,463],{},"sells"," a gift card can't be ",[23,466,467],{},"paid with"," a gift card. Redeeming one card to buy another moves balance around with no audit trail, so that tender is removed from the list for those sales.",[15,470,472],{"id":471},"redeem-a-card","Redeem a card",[11,474,475,476,479],{},"At checkout, choose ",[23,477,478],{},"Gift card"," and enter the code. The balance is applied up to whatever is owed.",[11,481,482],{},"If the card doesn't cover the whole sale, the remainder stays on the sale and you collect it with another tender — the screen tells you exactly how much was applied and how much is left.",[15,484,486],{"id":485},"card-states","Card states",[32,488,489,499],{},[35,490,491],{},[38,492,493,496],{},[41,494,495],{},"State",[41,497,498],{},"Meaning",[48,500,501,511,521,530],{},[38,502,503,508],{},[53,504,505],{},[23,506,507],{},"Active",[53,509,510],{},"Has a balance and can be redeemed",[38,512,513,518],{},[53,514,515],{},[23,516,517],{},"Depleted",[53,519,520],{},"Spent down to zero",[38,522,523,527],{},[53,524,525],{},[23,526,164],{},[53,528,529],{},"Passed its expiry date",[38,531,532,537],{},[53,533,534],{},[23,535,536],{},"Voided",[53,538,539],{},"Cancelled by an admin",[11,541,542],{},"The card detail panel shows a full ledger — issued, redeemed, refunded, adjusted — so you can always answer \"where did this balance go?\"",[15,544,546],{"id":545},"voiding-a-card","Voiding a card",[548,549,550],"caution",{},[11,551,552,553,556],{},"Voiding clears the remaining balance and stops the card being redeemed. ",[23,554,555],{},"It can't be undone."," Use it for a card issued in error or one you have good reason to believe is compromised — not as a way to tidy up old balances.",[15,558,158],{"id":157},[11,560,561],{},"Cards can carry an expiry date or none. The card's detail panel shows the exact date and flags a card that has expired or is about to.",[11,563,564],{},"Gift-card expiry is regulated in many places, and the rules vary by jurisdiction. Setting expiry dates is a decision for your business and its advisers, not a default Owneli picks for you.",[15,566,568],{"id":567},"checking-a-balance","Checking a balance",[11,570,571],{},"Clients can check a card's balance from their own link without signing in. Card holders with a portal account also see their cards on the portal wallet.",[15,573,575],{"id":574},"reporting","Reporting",[577,578,579,586,592],"ul",{},[580,581,582,585],"li",{},[23,583,584],{},"Growth → Reports → Gift card liability"," — outstanding balance over time, the number your accountant will ask for",[580,587,588,591],{},[23,589,590],{},"Growth → Reports → Gift cards"," — issued, redeemed, and expired",[580,593,594,597],{},[23,595,596],{},"Growth → Reports → Liability activity"," — movement in and out of the liability",{"title":206,"searchDepth":207,"depth":207,"links":599},[600,601,602,603,604,605,606,607,608],{"id":377,"depth":207,"text":378},{"id":425,"depth":207,"text":426},{"id":450,"depth":207,"text":451},{"id":471,"depth":207,"text":472},{"id":485,"depth":207,"text":486},{"id":545,"depth":207,"text":546},{"id":157,"depth":207,"text":158},{"id":567,"depth":207,"text":568},{"id":574,"depth":207,"text":575},"Issue a card, redeem it at checkout, and keep an eye on outstanding balance — which is money you owe.",[611,612,613,614,615,616],"set up gift cards","issue a gift card","sell a gift card","redeem a gift card at checkout","void a gift card","gift card codes",{},30,[620,621],"\u002Fhelp\u002Fcheckout\u002Ftake-a-payment","\u002Fhelp\u002Fretail\u002Fpackages",{"title":364,"description":609},"help\u002Fretail\u002Fgift-cards","2026-09-01","WTjbxu6jyC4-LUh3lODS8-nMZHbB8qavZEFl5jvlH_I",{"id":627,"title":82,"audience":6,"body":628,"category":316,"description":916,"draft":220,"extension":221,"icon":917,"keywords":918,"meta":925,"navigation":230,"order":926,"path":81,"related":927,"seo":929,"stem":930,"updatedAt":238,"__hash__":931},"help\u002Fhelp\u002Fgrowth\u002Funderstand-the-finance-reports.md",{"type":8,"value":629,"toc":902},[630,649,653,656,683,686,782,786,793,832,842,846,861,863,867,873,877,887,891],[11,631,632,633,636,637,640,641,644,645,648],{},"Four numbers that all feel like \"how much money did we make\" are genuinely different things: ",[23,634,635],{},"sales"," (what you sold), ",[23,638,639],{},"payments"," (money that moved), ",[23,642,643],{},"revenue"," (value you delivered), and ",[23,646,647],{},"liabilities"," (value you still owe). Owneli keeps them in separate reports on purpose — collapsing them is how businesses discover a gift-card hole at year end.",[15,650,652],{"id":651},"why-dont-my-sales-and-payments-match","Why don't my sales and payments match?",[11,654,655],{},"Because selling and getting paid are different events that often happen on different days:",[577,657,658,665,671,677],{},[580,659,660,661,664],{},"A ",[23,662,663],{},"deposit"," is a payment today for a sale that completes next week.",[580,666,660,667,670],{},[23,668,669],{},"pay-later"," sale is a sale today with the payment arriving later.",[580,672,660,673,676],{},[23,674,675],{},"gift-card redemption"," is revenue today paid with money you received months ago.",[580,678,660,679,682],{},[23,680,681],{},"package session"," is delivered today but was sold — and paid for — up front.",[11,684,685],{},"Each report answers one question honestly rather than blending them:",[32,687,688,701],{},[35,689,690],{},[38,691,692,695,698],{},[41,693,694],{},"Number",[41,696,697],{},"Report",[41,699,700],{},"The question",[48,702,703,720,736,753,768],{},[38,704,705,708,717],{},[53,706,707],{},"Sales",[53,709,710,713,714],{},[23,711,712],{},"Sales summary"," \u002F ",[23,715,716],{},"Sales list",[53,718,719],{},"What did we sell this period, net of discounts and refunds?",[38,721,722,725,733],{},[53,723,724],{},"Payments",[53,726,727,713,730],{},[23,728,729],{},"Payments summary",[23,731,732],{},"Payment transactions",[53,734,735],{},"What money arrived, by tender, minus refunds and processor fees?",[38,737,738,741,750],{},[53,739,740],{},"Cash position",[53,742,743,746,747],{},[23,744,745],{},"Cash flow statement",", ",[23,748,749],{},"Payouts",[53,751,752],{},"What hit the till and the bank, day by day?",[38,754,755,758,765],{},[53,756,757],{},"Liabilities",[53,759,760,746,762],{},[23,761,122],{},[23,763,764],{},"Prepayment list",[53,766,767],{},"What have customers paid us for that we haven't delivered yet?",[38,769,770,773,779],{},[53,771,772],{},"Liability movement",[53,774,775,746,777],{},[23,776,132],{},[23,778,142],{},[53,780,781],{},"What moved those balances, and what's the trend?",[15,783,785],{"id":784},"the-deferred-revenue-model","The deferred-revenue model",[11,787,788,789,792],{},"When a client pays up front — a gift card, a package, a prepaid membership period, a deposit — that cash is ",[23,790,791],{},"not revenue yet",". It sits as a liability until you deliver:",[794,795,796,800,810,814,817,821],"steps",{},[177,797,799],{"id":798},"money-arrives","Money arrives",[11,801,802,803,805,806,809],{},"The payment shows in ",[23,804,729],{}," and ",[23,807,808],{},"Cash flow",". The liability balance rises by the same amount.",[177,811,813],{"id":812},"you-deliver-the-service","You deliver the service",[11,815,816],{},"The redemption shows as revenue; the liability falls. Nothing new hits Payments — the money already arrived.",[177,818,820],{"id":819},"the-reports-stay-honest","The reports stay honest",[11,822,823,825,826,828,829,831],{},[23,824,707],{}," tells you trading performance, ",[23,827,724],{}," reconciles the bank, ",[23,830,122],{}," tells you what you'd owe if everyone showed up tomorrow to redeem.",[167,833,834],{},[11,835,836,837,805,839,841],{},"Treating gift-card and package sales as revenue on day one overstates profit and hides a real obligation. Give your accountant ",[23,838,122],{},[23,840,142],{}," alongside the sales figures — the outstanding balance is money you owe.",[15,843,845],{"id":844},"reconciling-the-bank","Reconciling the bank",[11,847,848,849,851,852,854,855,857,858,860],{},"To tie Owneli to a bank statement, use ",[23,850,729],{}," for the tender totals, ",[23,853,732],{}," for row-by-row matching, ",[23,856,745],{}," for the daily pattern, and ",[23,859,749],{}," for when Stripe settles card takings to your account (card money arrives in batches, not per sale).",[15,862,175],{"id":174},[177,864,866],{"id":865},"which-single-number-is-our-revenue-this-month","Which single number is \"our revenue this month\"?",[11,868,869,870,872],{},"For trading performance, ",[23,871,712],{}," net sales. For accounting revenue under a deferral model, sales minus new prepayments plus redemptions — the finance reports give your accountant each component rather than guessing the blend.",[177,874,876],{"id":875},"where-do-refunds-show-up","Where do refunds show up?",[11,878,879,880,883,884,886],{},"Everywhere they truly belong: ",[23,881,882],{},"Refunds & voids"," for the events, as negatives in ",[23,885,729],{}," for the money, and against the period in which the refund happened — a refund's own period owns the refund.",[177,888,890],{"id":889},"why-is-there-both-a-liability-summary-and-a-liability-activity-report","Why is there both a Liability summary and a Liability activity report?",[11,892,893,894,897,898,901],{},"Summary is the ",[23,895,896],{},"balance"," (a snapshot of what's outstanding); activity is the ",[23,899,900],{},"movement"," (every sold\u002Fredeemed transaction in the period). Balance questions go to one, \"what changed\" questions to the other.",{"title":206,"searchDepth":207,"depth":207,"links":903},[904,905,910,911],{"id":651,"depth":207,"text":652},{"id":784,"depth":207,"text":785,"children":906},[907,908,909],{"id":798,"depth":215,"text":799},{"id":812,"depth":215,"text":813},{"id":819,"depth":215,"text":820},{"id":844,"depth":207,"text":845},{"id":174,"depth":207,"text":175,"children":912},[913,914,915],{"id":865,"depth":215,"text":866},{"id":875,"depth":215,"text":876},{"id":889,"depth":215,"text":890},"Sales, payments, revenue, and liabilities are four different numbers — here's the deferred-revenue model behind Owneli's finance reports.","i-lucide-landmark",[919,920,921,922,923,924],"sales vs payments difference","deferred revenue explained","liability report gift cards","finance reports workroom","revenue recognition salon","reconcile bank deposits",{},16,[235,232,928],"\u002Fhelp\u002Fcheckout\u002Frefunds-and-the-cash-drawer",{"title":82,"description":916},"help\u002Fgrowth\u002Funderstand-the-finance-reports","h1zP9JAdHz0ggl-0IG-6AyskH_yxW-Ko7jl4z-ZhZfI",{"id":933,"title":934,"audience":6,"body":935,"category":316,"description":1474,"draft":220,"extension":221,"icon":246,"keywords":1475,"meta":1482,"navigation":230,"order":1483,"path":235,"related":1484,"seo":1486,"stem":1487,"updatedAt":238,"__hash__":1488},"help\u002Fhelp\u002Fgrowth\u002Fwhich-report-answers-my-question.md","Which report answers my question?",{"type":8,"value":936,"toc":1462},[937,943,947,1033,1041,1045,1168,1172,1249,1253,1375,1379,1434,1436,1440,1443,1447,1450,1454],[11,938,939,940,942],{},"Start from your question, not the report name. Several reports sound alike — Sales summary vs Payments summary, Liability summary vs Liability activity — and this page says plainly which one holds your number. All of them live in ",[23,941,99],{},", searchable and favoritable.",[15,944,946],{"id":945},"how-much-did-we-sell-sales-and-revenue","\"How much did we sell?\" — sales and revenue",[32,948,949,958],{},[35,950,951],{},[38,952,953,956],{},[41,954,955],{},"Question",[41,957,697],{},[48,959,960,969,982,994,1004,1013,1023],{},[38,961,962,965],{},[53,963,964],{},"What did we sell, net of discounts and refunds?",[53,966,967],{},[23,968,712],{},[38,970,971,974],{},[53,972,973],{},"Every completed sale, one row each?",[53,975,976,978,979,100],{},[23,977,716],{}," (line-item drill: ",[23,980,981],{},"Sales log (detailed)",[38,983,984,987],{},[53,985,986],{},"What money actually arrived, by tender, after fees?",[53,988,989,991,992,100],{},[23,990,729],{}," (row-level: ",[23,993,732],{},[38,995,996,999],{},[53,997,998],{},"Day-by-day performance dashboard?",[53,1000,1001],{},[23,1002,1003],{},"Revenue overview",[38,1005,1006,1009],{},[53,1007,1008],{},"What did refunds and voids cost us?",[53,1010,1011],{},[23,1012,882],{},[38,1014,1015,1018],{},[53,1016,1017],{},"What did discounting cost us?",[53,1019,1020],{},[23,1021,1022],{},"Discount summary",[38,1024,1025,1028],{},[53,1026,1027],{},"Which channel or booking source drives sales?",[53,1029,1030],{},[23,1031,1032],{},"Channel & booking source",[11,1034,1035,1038,1039,83],{},[23,1036,1037],{},"Sales ≠ payments."," A sale records what was sold; a payment records money moving. A deposit paid last week for today's service makes the two reports differ by design — see ",[79,1040,82],{"href":81},[15,1042,1044],{"id":1043},"what-do-we-owe-and-whats-in-the-bank-finance","\"What do we owe, and what's in the bank?\" — finance",[32,1046,1047,1055],{},[35,1048,1049],{},[38,1050,1051,1053],{},[41,1052,955],{},[41,1054,697],{},[48,1056,1057,1067,1076,1085,1094,1103,1112,1121,1135,1145,1155],{},[38,1058,1059,1062],{},[53,1060,1061],{},"Period rollup of revenue, refunds, fees, liability movement?",[53,1063,1064],{},[23,1065,1066],{},"Finance summary",[38,1068,1069,1072],{},[53,1070,1071],{},"What do we still owe customers (gift cards, packages)?",[53,1073,1074],{},[23,1075,122],{},[38,1077,1078,1081],{},[53,1079,1080],{},"Which transactions moved that liability?",[53,1082,1083],{},[23,1084,132],{},[38,1086,1087,1090],{},[53,1088,1089],{},"Recurring revenue, churn, prepaid liability?",[53,1091,1092],{},[23,1093,142],{},[38,1095,1096,1099],{},[53,1097,1098],{},"Deposits taken for appointments not yet delivered?",[53,1100,1101],{},[23,1102,764],{},[38,1104,1105,1108],{},[53,1106,1107],{},"Cash\u002Fcard inflow vs refunds and fees, bank-statement style?",[53,1109,1110],{},[23,1111,745],{},[38,1113,1114,1117],{},[53,1115,1116],{},"When does Stripe pay us out?",[53,1118,1119],{},[23,1120,749],{},[38,1122,1123,1126],{},[53,1124,1125],{},"Tax collected for filing?",[53,1127,1128,1131,1132,100],{},[23,1129,1130],{},"Taxes summary"," (line detail: ",[23,1133,1134],{},"Taxes list",[38,1136,1137,1140],{},[53,1138,1139],{},"Did the drawer balance?",[53,1141,1142],{},[23,1143,1144],{},"Cash drawer over\u002Fshort",[38,1146,1147,1150],{},[53,1148,1149],{},"Cancellation and no-show fee income?",[53,1151,1152],{},[23,1153,1154],{},"Cancellation & no-show fees",[38,1156,1157,1160],{},[53,1158,1159],{},"Surcharge and service-charge income?",[53,1161,1162,746,1165],{},[23,1163,1164],{},"Surcharges collected",[23,1166,1167],{},"Service charges",[15,1169,1171],{"id":1170},"how-is-the-team-doing-staff-and-payroll","\"How is the team doing?\" — staff and payroll",[32,1173,1174,1182],{},[35,1175,1176],{},[38,1177,1178,1180],{},[41,1179,955],{},[41,1181,697],{},[48,1183,1184,1199,1209,1219,1229,1239],{},[38,1185,1186,1189],{},[53,1187,1188],{},"Hours, tips, commission, total payable per person?",[53,1190,1191,1194,1195],{},[23,1192,1193],{},"Payroll & commission"," — see ",[79,1196,1198],{"href":1197},"\u002Fhelp\u002Fteam\u002Fprepare-payroll-for-your-accountant","Prepare payroll for your accountant",[38,1200,1201,1204],{},[53,1202,1203],{},"Per-line commission with the rule math?",[53,1205,1206],{},[23,1207,1208],{},"Commission statement",[38,1210,1211,1214],{},[53,1212,1213],{},"Scheduled vs worked hours?",[53,1215,1216],{},[23,1217,1218],{},"Working hours",[38,1220,1221,1224],{},[53,1222,1223],{},"Labour cost from rates × hours?",[53,1225,1226],{},[23,1227,1228],{},"Wages",[38,1230,1231,1234],{},[53,1232,1233],{},"Who earned which tips?",[53,1235,1236],{},[23,1237,1238],{},"Tips",[38,1240,1241,1244],{},[53,1242,1243],{},"Utilisation and productivity per provider?",[53,1245,1246],{},[23,1247,1248],{},"Staff productivity",[15,1250,1252],{"id":1251},"what-about-clients-and-appointments","\"What about clients and appointments?\"",[32,1254,1255,1263],{},[35,1256,1257],{},[38,1258,1259,1261],{},[41,1260,955],{},[41,1262,697],{},[48,1264,1265,1284,1294,1304,1317,1330,1340,1359],{},[38,1266,1267,1270],{},[53,1268,1269],{},"Are clients coming back?",[53,1271,1272,746,1275,746,1278,746,1281],{},[23,1273,1274],{},"Retention overview",[23,1276,1277],{},"New vs returning clients",[23,1279,1280],{},"Rebook conversion",[23,1282,1283],{},"Service rebook interval",[38,1285,1286,1289],{},[53,1287,1288],{},"What's a client worth over time?",[53,1290,1291],{},[23,1292,1293],{},"Client lifetime value",[38,1295,1296,1299],{},[53,1297,1298],{},"Cancellations and no-shows?",[53,1300,1301],{},[23,1302,1303],{},"Cancellations & no-shows",[38,1305,1306,1309],{},[53,1307,1308],{},"Booked vs delivered appointments?",[53,1310,1311,713,1314],{},[23,1312,1313],{},"Appointments summary",[23,1315,1316],{},"Appointments list",[38,1318,1319,1322],{},[53,1320,1321],{},"Empty chair time?",[53,1323,1324,746,1327],{},[23,1325,1326],{},"Calendar gap analysis",[23,1328,1329],{},"Peak hours",[38,1331,1332,1335],{},[53,1333,1334],{},"Are forms getting completed?",[53,1336,1337],{},[23,1338,1339],{},"Form completion funnel",[38,1341,1342,1345],{},[53,1343,1344],{},"Memberships: health, revenue, who's lapsing?",[53,1346,1347,746,1350,746,1353,746,1356],{},[23,1348,1349],{},"Membership KPIs",[23,1351,1352],{},"Membership revenue",[23,1354,1355],{},"Memberships",[23,1357,1358],{},"Expiring soon",[38,1360,1361,1364],{},[53,1362,1363],{},"Loyalty and referrals paying off?",[53,1365,1366,746,1369,746,1372],{},[23,1367,1368],{},"Loyalty dashboard",[23,1370,1371],{},"Loyalty redemption ROI",[23,1373,1374],{},"Referral program",[15,1376,1378],{"id":1377},"wheres-my-stock-inventory","\"Where's my stock?\" — inventory",[32,1380,1381,1389],{},[35,1382,1383],{},[38,1384,1385,1387],{},[41,1386,955],{},[41,1388,697],{},[48,1390,1391,1401,1411,1421],{},[38,1392,1393,1396],{},[53,1394,1395],{},"What's on the shelf right now?",[53,1397,1398],{},[23,1399,1400],{},"Stock on hand",[38,1402,1403,1406],{},[53,1404,1405],{},"Every movement, and why?",[53,1407,1408],{},[23,1409,1410],{},"Stock movement log",[38,1412,1413,1416],{},[53,1414,1415],{},"What's on order from vendors?",[53,1417,1418],{},[23,1419,1420],{},"Ordered stock",[38,1422,1423,1426],{},[53,1424,1425],{},"What does sold product cost us?",[53,1427,1428,746,1431],{},[23,1429,1430],{},"Cost of goods",[23,1432,1433],{},"Inventory turnover",[15,1435,175],{"id":174},[177,1437,1439],{"id":1438},"sales-summary-and-payments-summary-disagree-which-is-wrong","Sales summary and Payments summary disagree — which is wrong?",[11,1441,1442],{},"Neither. Sales counts what was sold in the period; Payments counts money received in the period. Deposits, pay-later, and gift-card redemptions all legitimately split the two.",[177,1444,1446],{"id":1445},"i-cant-find-a-report-by-name","I can't find a report by name",[11,1448,1449],{},"Use the search box on the reports index — it matches descriptions too, so searching \"tips\" or \"churn\" finds the right page even if you don't know its title.",[177,1451,1453],{"id":1452},"can-i-build-a-report-that-isnt-listed","Can I build a report that isn't listed?",[11,1455,1456,1457,1461],{},"Yes — the ",[79,1458,1460],{"href":1459},"\u002Fhelp\u002Fgrowth\u002Fbuild-a-custom-report","report builder"," groups your sales data by the dimension you choose and saves the view.",{"title":206,"searchDepth":207,"depth":207,"links":1463},[1464,1465,1466,1467,1468,1469],{"id":945,"depth":207,"text":946},{"id":1043,"depth":207,"text":1044},{"id":1170,"depth":207,"text":1171},{"id":1251,"depth":207,"text":1252},{"id":1377,"depth":207,"text":1378},{"id":174,"depth":207,"text":175,"children":1470},[1471,1472,1473],{"id":1438,"depth":215,"text":1439},{"id":1445,"depth":215,"text":1446},{"id":1452,"depth":215,"text":1453},"A directory of Owneli's 60+ reports grouped by the question you're asking — sales, money, team, clients, appointments, and stock.",[1476,1477,1478,1479,1480,1481],"which report to use","workroom reports list","sales vs payments report","find the right report","report directory","reports explained",{},12,[1485,81,1459],"\u002Fhelp\u002Fgrowth\u002Ffind-and-read-a-report",{"title":934,"description":1474},"help\u002Fgrowth\u002Fwhich-report-answers-my-question","ZVHbvhnD8heLgd4AZW-pzVRHz3KcM2XCrPgWNGyXJck",1790218960446]