[{"data":1,"prerenderedAt":1956},["ShallowReactive",2],{"help:\u002Fhelp\u002Fretail\u002Fmembership-agreement-at-the-counter":3,"help-all-categories:en":289,"help-cat-articles:\u002Fhelp\u002Fretail\u002Fmembership-agreement-at-the-counter":419,"help-related:\u002Fhelp\u002Fretail\u002Fmembership-agreement-at-the-counter":420,"help-live-topics:\u002Fhelp\u002Fretail\u002Fmembership-agreement-at-the-counter":1941,"help-counterparts:\u002Fhelp\u002Fretail\u002Fmembership-agreement-at-the-counter":1942},{"id":4,"title":5,"audience":6,"body":7,"category":266,"description":267,"draft":268,"extension":269,"icon":270,"keywords":271,"locale":278,"meta":279,"navigation":280,"order":281,"path":282,"related":283,"seo":284,"sourceHash":285,"stem":286,"translationReviewed":268,"updatedAt":287,"__hash__":288},"help\u002Fhelp\u002Fretail\u002Fmembership-agreement-at-the-counter.md","Go through a membership's rules at the counter","clinic",{"type":8,"value":9,"toc":248},"minimark",[10,14,19,46,50,101,119,123,138,142,165,168,218,225,229,233,241,245],[11,12,13],"p",{},"When you sell a membership at the counter, Owneli asks you to go through how its sessions work with the client first, and records that they agreed. A client who knows what each month includes, and what happens to sessions they don't use, is far less likely to dispute a renewal later.",[15,16,18],"h2",{"id":17},"before-you-start","Before you start",[20,21,22,30],"ul",{},[23,24,25,29],"li",{},[26,27,28],"strong",{},"Who can do it:"," anyone who can run checkouts.",[23,31,32,35,36,39,40,45],{},[26,33,34],{},"Set the plan's rules and terms first."," What each period includes, carry-over, pauses and your own ",[26,37,38],{},"Terms & conditions"," all come from the plan. See ",[41,42,44],"a",{"href":43},"\u002Fhelp\u002Fretail\u002Fmemberships","Memberships",".",[15,47,49],{"id":48},"sell-the-membership","Sell the membership",[51,52,53,58,72,76,83,87,90,94],"steps",{},[54,55,57],"h3",{"id":56},"add-the-membership-to-the-sale","Add the membership to the sale",[11,59,60,61,64,65,67,68,45],{},"Under ",[26,62,63],{},"Add to cart",", select ",[26,66,44],{}," and choose the plan. See ",[41,69,71],{"href":70},"\u002Fhelp\u002Fcheckout\u002Ftake-a-payment","Take a payment",[54,73,75],{"id":74},"move-on-from-the-cart","Move on from the cart",[11,77,78,79,82],{},"When you continue to the tip or payment step, ",[26,80,81],{},"How the membership sessions work"," opens.",[54,84,86],{"id":85},"go-through-it-with-the-client","Go through it with the client",[11,88,89],{},"Read the list with them. It shows the plan's rules, such as what each period includes and what happens to unused sessions, followed by your own terms.",[54,91,93],{"id":92},"record-their-answer","Record their answer",[11,95,96,97,100],{},"Select ",[26,98,99],{},"The client agreed"," once they've agreed. The sale carries on to payment, and Owneli records who confirmed it and when.",[102,103,104],"note",{},[11,105,106,107,110,111,114,115,118],{},"Not ready? Select ",[26,108,109],{},"Not now",". The sale carries on, but the counter won't take a card or cash for the membership until the client agrees: the ",[26,112,113],{},"Charge"," button, such as ",[26,116,117],{},"Charge $95.00",", opens the rules again.",[15,120,122],{"id":121},"let-the-client-agree-on-their-phone","Let the client agree on their phone",[11,124,125,129,130,133,134,137],{},[41,126,128],{"href":127},"\u002Fhelp\u002Fcheckout\u002Fsend-a-pay-by-link","Send a pay link"," instead of taking payment at the counter. The client sees ",[26,131,132],{},"How your membership sessions work"," on the payment page and ticks ",[26,135,136],{},"I have read how the sessions work and agree."," before their card details open.",[15,139,141],{"id":140},"where-the-agreement-is-kept","Where the agreement is kept",[11,143,144,145,148,149,152,153,156,157,160,161,164],{},"Open the membership from ",[26,146,147],{},"Retail → Memberships sold",", or from the client's ",[26,150,151],{},"Items",". Under ",[26,154,155],{},"Sessions and agreement"," it reads, for example, ",[26,158,159],{},"The client agreed to how sessions work in person on"," the date, with the name of who confirmed it. An agreement made through a pay link or online reads ",[26,162,163],{},"online"," instead.",[11,166,167],{},"Some memberships have no agreement, and say why:",[169,170,171,184],"table",{},[172,173,174],"thead",{},[175,176,177,181],"tr",{},[178,179,180],"th",{},"It reads",[178,182,183],{},"Because",[185,186,187,198,208],"tbody",{},[175,188,189,195],{},[190,191,192],"td",{},[26,193,194],{},"Assigned by staff: no client agreement was needed.",[190,196,197],{},"You assigned the plan from the client's profile, without a sale",[175,199,200,205],{},[190,201,202],{},[26,203,204],{},"Received as a gift: the rules below applied.",[190,206,207],{},"Someone bought it for them as a gift",[175,209,210,215],{},[190,211,212],{},[26,213,214],{},"No agreement was recorded for this membership.",[190,216,217],{},"It was sold before agreements were recorded",[11,219,220,221,45],{},"If a client disputes a membership charge with their bank, the agreement is part of the evidence Owneli puts together for you. See ",[41,222,224],{"href":223},"\u002Fhelp\u002Fcheckout\u002Fcard-disputes","Respond to a card dispute",[15,226,228],{"id":227},"if-something-goes-wrong","If something goes wrong",[54,230,232],{"id":231},"go-through-how-the-membership-sessions-work-with-the-client-before-taking-payment","\"Go through how the membership sessions work with the client before taking payment\"",[11,234,235,236,238,239,45],{},"The client hasn't agreed yet. Select ",[26,237,113],{}," again, go through the rules, and select ",[26,240,99],{},[54,242,244],{"id":243},"could-not-load-the-membership-rules","\"Could not load the membership rules\"",[11,246,247],{},"The connection dropped while the rules were loading. Close the dialog and continue again.",{"title":249,"searchDepth":250,"depth":250,"links":251},"",2,[252,253,260,261,262],{"id":17,"depth":250,"text":18},{"id":48,"depth":250,"text":49,"children":254},[255,257,258,259],{"id":56,"depth":256,"text":57},3,{"id":74,"depth":256,"text":75},{"id":85,"depth":256,"text":86},{"id":92,"depth":256,"text":93},{"id":121,"depth":250,"text":122},{"id":140,"depth":250,"text":141},{"id":227,"depth":250,"text":228,"children":263},[264,265],{"id":231,"depth":256,"text":232},{"id":243,"depth":256,"text":244},"retail","Before a client pays for a membership at the counter, go through how its sessions work and record that they agreed, or send a pay link instead.",false,"md","i-lucide-clipboard-check",[272,273,274,275,276,277],"membership agreement","membership terms at checkout","client agreed to membership rules","how the membership sessions work","cannot take payment for membership","membership terms and conditions","en",{},true,12,"\u002Fhelp\u002Fretail\u002Fmembership-agreement-at-the-counter",[43,70,223],{"title":5,"description":267},null,"help\u002Fretail\u002Fmembership-agreement-at-the-counter","2026-10-21","TmcaXDdoP4rj5Ix51MUbgn0CKNCkblzK8PQLWP2sYsM",[290,301,310,319,329,338,348,358,368,378,388,398,409],{"id":291,"title":292,"audience":6,"description":293,"extension":294,"icon":295,"locale":278,"meta":296,"order":297,"slug":298,"stem":299,"__hash__":300},"helpCategories\u002Fhelp\u002Fcategories\u002Fgetting-started.yml","Getting started","Set up your workspace, learn the layout, and run your first day.","yml","i-lucide-compass",{},1,"getting-started","help\u002Fcategories\u002Fgetting-started","XWdLlczvAN2WkYFBnnFsRmqcxjJZ2gKwKvv6uq-Vz4E",{"id":302,"title":303,"audience":6,"description":304,"extension":294,"icon":305,"locale":278,"meta":306,"order":250,"slug":307,"stem":308,"__hash__":309},"helpCategories\u002Fhelp\u002Fcategories\u002Fcalendar.yml","Calendar & booking","Book, move, and cancel appointments. Block time, work the waitlist, and read the grid at a glance.","i-lucide-calendar",{},"calendar","help\u002Fcategories\u002Fcalendar","z3KR3OktnhLsaie4PXcbGNMx2_qwpSKICgucJhJPImo",{"id":311,"title":312,"audience":6,"description":313,"extension":294,"icon":314,"locale":278,"meta":315,"order":256,"slug":316,"stem":317,"__hash__":318},"helpCategories\u002Fhelp\u002Fcategories\u002Fcheckout.yml","Checkout & payments","Ring up a sale, take tips, handle deposits and fees, issue refunds, and close the drawer.","i-lucide-credit-card",{},"checkout","help\u002Fcategories\u002Fcheckout","d3fGaGbg8UVNzV86Sm3UhMBmMVU5Uq7xuctHaJF8YEg",{"id":320,"title":321,"audience":6,"description":322,"extension":294,"icon":323,"locale":278,"meta":324,"order":325,"slug":326,"stem":327,"__hash__":328},"helpCategories\u002Fhelp\u002Fcategories\u002Fclients.yml","Clients & forms","Add and find clients, read a client profile, and send forms and consents.","i-lucide-users",{},4,"clients","help\u002Fcategories\u002Fclients","dyjAyAySpkmSCM4wiDyiDzqMd8ozhtKDP-iw7hL5GB8",{"id":330,"title":331,"audience":6,"description":332,"extension":294,"icon":333,"locale":278,"meta":334,"order":335,"slug":266,"stem":336,"__hash__":337},"helpCategories\u002Fhelp\u002Fcategories\u002Fretail.yml","Memberships, gift cards & stock","Memberships, packages and gift cards clients spend down over time, plus discounts, products and stock.","i-lucide-gift",{},5,"help\u002Fcategories\u002Fretail","_LyI2n8iDSMGQx_VrxsZYiqFdvhoiBB-wdOVIQERjow",{"id":339,"title":340,"audience":6,"description":341,"extension":294,"icon":342,"locale":278,"meta":343,"order":344,"slug":345,"stem":346,"__hash__":347},"helpCategories\u002Fhelp\u002Fcategories\u002Foperations.yml","Operations","The internal side of the business, covering your written playbook, Planner boards, venue incidents, and the policies everyone signs.","i-lucide-briefcase",{},6,"operations","help\u002Fcategories\u002Foperations","luSTIvbrxAnMbbljwzuwD35YR2Xq6-n6HziARRXrq14",{"id":349,"title":350,"audience":6,"description":351,"extension":294,"icon":352,"locale":278,"meta":353,"order":354,"slug":355,"stem":356,"__hash__":357},"helpCategories\u002Fhelp\u002Fcategories\u002Fteam.yml","Team & scheduling","Invite your team, set working hours and shifts, and handle timesheets, time off, commission and payroll.","i-lucide-id-card",{},7,"team","help\u002Fcategories\u002Fteam","82p-BQ6CYYNNt1GO80K3LXk-zcP5_6Tz-OA8hzQWB0Q",{"id":359,"title":360,"audience":6,"description":361,"extension":294,"icon":362,"locale":278,"meta":363,"order":364,"slug":365,"stem":366,"__hash__":367},"helpCategories\u002Fhelp\u002Fcategories\u002Fgrowth.yml","Reports & growth","Read and export your reports, and grow with campaigns, automations, reviews, loyalty and Oryx.","i-lucide-trending-up",{},8,"growth","help\u002Fcategories\u002Fgrowth","8zQ8GEUGer6qaVxqH4V6H7Qa1R1CPcZ1gkGsL74JZSQ",{"id":369,"title":370,"audience":6,"description":371,"extension":294,"icon":372,"locale":278,"meta":373,"order":374,"slug":375,"stem":376,"__hash__":377},"helpCategories\u002Fhelp\u002Fcategories\u002Fsettings.yml","Settings & admin","Services and pricing, who can see what, and moving your data in from another system.","i-lucide-settings",{},9,"settings","help\u002Fcategories\u002Fsettings","Rh-1T4iTtJkcK-o-n1olOGqTuFb3u3HsJ3w9anPS5Ak",{"id":379,"title":380,"audience":6,"description":381,"extension":294,"icon":382,"locale":278,"meta":383,"order":384,"slug":385,"stem":386,"__hash__":387},"helpCategories\u002Fhelp\u002Fcategories\u002Faccount.yml","Your login and profile","Your own login, password, two-factor security, profile, and language.","i-lucide-user-circle",{},10,"account","help\u002Fcategories\u002Faccount","8rq4IYJIBjfrS6vI3NVuFEa6_2DFJY9hHbhft5lmpYA",{"id":389,"title":390,"audience":6,"description":391,"extension":294,"icon":392,"locale":278,"meta":393,"order":394,"slug":395,"stem":396,"__hash__":397},"helpCategories\u002Fhelp\u002Fcategories\u002Fclasses.yml","Classes","Set up class types and a weekly timetable, run the roster and check-in, and change or cancel a class.","i-lucide-users-round",{},11,"classes","help\u002Fcategories\u002Fclasses","FSCZW6YrpwxAdhnLI0Ifyxs7zSnOE5ugnsH8kDrDi-s",{"id":399,"title":400,"audience":401,"description":402,"extension":294,"icon":403,"locale":278,"meta":404,"order":405,"slug":406,"stem":407,"__hash__":408},"helpCategories\u002Fhelp\u002Fcategories\u002Fbook-online.yml","Book online","client","Booking, paying, and managing your visit from your venue's booking page and the private links they send you.","i-lucide-globe",{},20,"book-online","help\u002Fcategories\u002Fbook-online","GGAAKN9iClyv52FA3Er7Af4YQtGbIzTRT303vOeiSB4",{"id":410,"title":411,"audience":401,"description":412,"extension":294,"icon":413,"locale":278,"meta":414,"order":415,"slug":416,"stem":417,"__hash__":418},"helpCategories\u002Fhelp\u002Fcategories\u002Fportal.yml","Your account and visits","Booking from your account, managing your visits, and using your wallet, memberships and rewards.","i-lucide-user-round",{},21,"portal","help\u002Fcategories\u002Fportal","uo0Lw9Pu1VwWJX1_sOT4LXIaNXQ4An31M7StYYHtcBw",[],[421,1019,1523],{"id":422,"title":44,"audience":6,"body":423,"category":266,"description":1003,"draft":268,"extension":269,"icon":1004,"keywords":1005,"locale":278,"meta":1011,"navigation":280,"order":384,"path":43,"related":1012,"seo":1015,"sourceHash":285,"stem":1016,"translationReviewed":268,"updatedAt":1017,"__hash__":1018},"help\u002Fhelp\u002Fretail\u002Fmemberships.md",{"type":8,"value":424,"toc":979},[425,431,433,454,458,622,629,635,638,753,757,771,800,807,811,829,833,842,870,874,892,910,929,933,944,950,954,960,962,966,972,976],[11,426,427,428,45],{},"A membership is a plan clients pay for every month, quarter or year. Each period it gives them included sessions or money to spend, plus any perks you add, applied by themselves at checkout. Plans live under ",[26,429,430],{},"Retail → Memberships",[15,432,18],{"id":17},[20,434,435,440],{},[23,436,437,439],{},[26,438,28],{}," seeing plans needs access to revenue setup; creating and changing them needs permission to manage it.",[23,441,442,445,446,449,450,453],{},[26,443,444],{},"Decide the plan type."," ",[26,447,448],{},"Service credits"," gives included sessions each period, such as one facial a month. ",[26,451,452],{},"Account balance"," adds money to the member's wallet each period, to spend on any service or product.",[15,455,457],{"id":456},"create-a-plan","Create a plan",[51,459,460,464,473,477,491,495,524,528,542,546,560,564,587,591,612,616],{},[54,461,463],{"id":462},"start","Start",[11,465,466,467,469,470,45],{},"Go to ",[26,468,430],{}," and select ",[26,471,472],{},"New plan",[54,474,476],{"id":475},"describe-it","Describe it",[11,478,60,479,482,483,486,487,490],{},[26,480,481],{},"Details",", enter the ",[26,484,485],{},"Name"," and a short ",[26,488,489],{},"Description"," of what's included and who it's for.",[54,492,494],{"id":493},"set-the-price","Set the price",[11,496,60,497,482,500,503,504,507,508,511,512,515,516,519,520,523],{},[26,498,499],{},"Billing",[26,501,502],{},"Price"," and choose ",[26,505,506],{},"Monthly",", ",[26,509,510],{},"Quarterly"," or ",[26,513,514],{},"Annual",". ",[26,517,518],{},"Sales tax"," is charged on the sale and on every renewal; leave it on ",[26,521,522],{},"Default (org tax)"," to use your service tax.",[54,525,527],{"id":526},"choose-the-plan-type","Choose the plan type",[11,529,60,530,533,534,511,536,538,539,45],{},[26,531,532],{},"Plan type",", choose ",[26,535,448],{},[26,537,452],{},". For an account balance, enter the ",[26,540,541],{},"Funds added each period",[54,543,545],{"id":544},"add-the-included-sessions","Add the included sessions",[11,547,548,549,469,552,555,556,559],{},"For service credits, open ",[26,550,551],{},"Benefits",[26,553,554],{},"Add services"," under ",[26,557,558],{},"Included sessions",". Choose each service and how many sessions each period.",[54,561,563],{"id":562},"decide-what-happens-to-unused-sessions","Decide what happens to unused sessions",[11,565,60,566,533,569,511,572,575,576,579,580,515,583,586],{},[26,567,568],{},"Credits & rollover",[26,570,571],{},"Use within the period",[26,573,574],{},"Carry over",". With carry over, you can set ",[26,577,578],{},"Rolled-over credits expire after (periods)"," and ",[26,581,582],{},"Maximum banked credits",[26,584,585],{},"Keep credits usable after cancellation (days)"," gives cancelled members time to use what they have left.",[54,588,590],{"id":589},"set-the-rules","Set the rules",[11,592,593,594,597,598,601,602,579,605,608,609,611],{},"Open ",[26,595,596],{},"Rules"," and set the ",[26,599,600],{},"Term & commitment",", the ",[26,603,604],{},"Pause policy",[26,606,607],{},"Limits & extras"," (see below). Add your ",[26,610,38],{},", which clients see when they buy.",[54,613,615],{"id":614},"save","Save",[11,617,96,618,621],{},[26,619,620],{},"Create membership",". Then open it again to add perks.",[623,624],"help-shot",{"alt":625,"height":626,"src":627,"width":628},"Editing the Monthly Glow plan: Details, Benefits and Rules tabs, the Name and Description, Billing set to Monthly at $99.00 a month, Sales tax on Default (org tax), and Save changes at the bottom.",854,"\u002Fhelp\u002Fretail\u002Fmemberships\u002Fplan.webp",660,[11,630,631,634],{},[26,632,633],{},"How sessions work, as clients see it"," previews the rules in plain words. Clients see it before they buy, confirm it at the counter, and it's kept with each membership as the terms they agreed to.",[15,636,596],{"id":637},"rules",[169,639,640,650],{},[172,641,642],{},[175,643,644,647],{},[178,645,646],{},"Setting",[178,648,649],{},"What it does",[185,651,652,662,676,686,696,713,723,733,743],{},[175,653,654,659],{},[190,655,656],{},[26,657,658],{},"Open-ended",[190,660,661],{},"Renews each period until the member cancels",[175,663,664,669],{},[190,665,666],{},[26,667,668],{},"Fixed-term",[190,670,671,672,675],{},"Charges for the ",[26,673,674],{},"Number of billing cycles",", then ends",[175,677,678,683],{},[190,679,680],{},[26,681,682],{},"Minimum cycles before cancel",[190,684,685],{},"How many periods members must stay. 0 means cancel any time.",[175,687,688,693],{},[190,689,690],{},[26,691,692],{},"Early-exit fee",[190,694,695],{},"Charged if they cancel before the minimum. Leave it empty to block early cancelling.",[175,697,698,703],{},[190,699,700],{},[26,701,702],{},"Let members pause",[190,704,705,706,579,709,712],{},"Members can ask to pause from their account, up to the ",[26,707,708],{},"Max pauses",[26,710,711],{},"Max paused days"," you set",[175,714,715,720],{},[190,716,717],{},[26,718,719],{},"Freeze fee",[190,721,722],{},"Charged to the card on file each time the membership is paused. Leave it empty for free pauses.",[175,724,725,730],{},[190,726,727],{},[26,728,729],{},"Stop after N renewals",[190,731,732],{},"Billing stops after this many renewals. Leave it empty for no limit.",[175,734,735,740],{},[190,736,737],{},[26,738,739],{},"Members included",[190,741,742],{},"Above 1, the main member can add family who share the same sessions",[175,744,745,750],{},[190,746,747],{},[26,748,749],{},"Can be gifted",[190,751,752],{},"Lets someone buy the plan for someone else",[15,754,756],{"id":755},"add-perks","Add perks",[11,758,759,760,64,763,766,767,770],{},"Open the saved plan and, under ",[26,761,762],{},"Perks",[26,764,765],{},"Add a perk",". Choose the ",[26,768,769],{},"Perk type",":",[20,772,773,782,788,794],{},[23,774,775,511,778,781],{},[26,776,777],{},"Service discount",[26,779,780],{},"Product discount",": a percentage or fixed amount off all services or products, a category, or one item.",[23,783,784,787],{},[26,785,786],{},"Free add-on",": a chosen add-on at no charge.",[23,789,790,793],{},[26,791,792],{},"Priority booking window",": members can book up to 90 days ahead.",[23,795,796,799],{},[26,797,798],{},"Exclusive member-only service",": a service only members can book.",[11,801,802,803,806],{},"Members get perks by themselves, with no code. ",[26,804,805],{},"Stacks with promo codes"," decides whether a promo code can be added on top. Leave it off, and a code is refused at checkout while the perk is on the sale.",[15,808,810],{"id":809},"sell-a-membership","Sell a membership",[11,812,813,814,64,816,818,819,821,822,825,826,828],{},"At checkout, under ",[26,815,63],{},[26,817,44],{}," and choose the plan. Clients can also join from your booking site. See ",[41,820,71],{"href":70},". To send a plan as a present, select ",[26,823,824],{},"Gift a membership"," on the ",[26,827,44],{}," page.",[15,830,832],{"id":831},"see-whos-a-member","See who's a member",[11,834,466,835,837,838,841],{},[26,836,147],{}," to see every member, their status and ",[26,839,840],{},"Next renewal",". Select one to see their sessions, wallet, terms and full activity.",[20,843,844,851,858,863],{},[23,845,846,847,45],{},"To pause a membership, or approve a member's request, see ",[41,848,850],{"href":849},"\u002Fhelp\u002Fretail\u002Fapprove-a-membership-pause-request","Pause a membership or approve a pause request",[23,852,853,854,45],{},"To add sessions as goodwill, or give unused ones more time, see ",[41,855,857],{"href":856},"\u002Fhelp\u002Fretail\u002Fgive-goodwill-sessions","Give a member extra sessions",[23,859,860,861,45],{},"Selling at the counter asks you to go through the plan's rules with the client first. See ",[41,862,5],{"href":282},[23,864,865,866,45],{},"When a renewal payment fails, see ",[41,867,869],{"href":868},"\u002Fhelp\u002Fretail\u002Ffix-a-failed-membership-payment","Fix a failed membership payment",[15,871,873],{"id":872},"cancel-a-membership","Cancel a membership",[11,875,144,876,148,878,880,881,884,885,152,888,891],{},[26,877,147],{},[26,879,151],{},", then open its ",[26,882,883],{},"⋮"," menu and select ",[26,886,887],{},"Cancel membership",[26,889,890],{},"When it ends",", choose:",[20,893,894,904],{},[23,895,896,899,900,903],{},[26,897,898],{},"At the end of the paid period",", with its date: perks stay until then, and it won't renew. The membership then shows ",[26,901,902],{},"Membership ends"," and the date.",[23,905,906,909],{},[26,907,908],{},"Now",": perks stop straight away and it won't renew. Sessions the client already has stay usable for the grace period in the plan's rules. This can't be undone.",[11,911,96,912,915,916,507,919,507,922,925,926,45],{},[26,913,914],{},"Cancel it",". The same menu holds ",[26,917,918],{},"Pause membership",[26,920,921],{},"Resume membership",[26,923,924],{},"Renew now"," and, for a family plan, ",[26,927,928],{},"Manage members",[15,930,932],{"id":931},"stop-selling-a-plan","Stop selling a plan",[11,934,935,936,939,940,943],{},"Switch off ",[26,937,938],{},"Available for new members"," to hide it from checkout for a while, or choose ",[26,941,942],{},"Archive"," to retire it. Either way, current members keep their benefits.",[945,946,947],"caution",{},[11,948,949],{},"Memberships brought in with the data import are records only: no auto-renew, no renewal date and no sessions to redeem, so no card is charged. Collect the member's card and restart billing yourself when you're ready.",[15,951,953],{"id":952},"check-it-worked","Check it worked",[11,955,956,957,959],{},"The plan is on the ",[26,958,44],{}," page with its price and included sessions, and you can add it at checkout.",[15,961,228],{"id":227},[54,963,965],{"id":964},"the-plan-isnt-at-checkout","The plan isn't at checkout",[11,967,968,969,971],{},"Check ",[26,970,938],{}," is ticked, the plan isn't archived, and it's valid at this location.",[54,973,975],{"id":974},"a-members-discount-didnt-apply","A member's discount didn't apply",[11,977,978],{},"Check the perk covers the service or product, and that the membership is active, not paused or past due.",{"title":249,"searchDepth":250,"depth":250,"links":980},[981,982,992,993,994,995,996,997,998,999],{"id":17,"depth":250,"text":18},{"id":456,"depth":250,"text":457,"children":983},[984,985,986,987,988,989,990,991],{"id":462,"depth":256,"text":463},{"id":475,"depth":256,"text":476},{"id":493,"depth":256,"text":494},{"id":526,"depth":256,"text":527},{"id":544,"depth":256,"text":545},{"id":562,"depth":256,"text":563},{"id":589,"depth":256,"text":590},{"id":614,"depth":256,"text":615},{"id":637,"depth":250,"text":596},{"id":755,"depth":250,"text":756},{"id":809,"depth":250,"text":810},{"id":831,"depth":250,"text":832},{"id":872,"depth":250,"text":873},{"id":931,"depth":250,"text":932},{"id":952,"depth":250,"text":953},{"id":227,"depth":250,"text":228,"children":1000},[1001,1002],{"id":964,"depth":256,"text":965},{"id":974,"depth":256,"text":975},"Create a membership plan with included sessions or a wallet balance, set its rules and perks, sell it, and see who your members are.","i-lucide-repeat",[1006,1007,1008,1009,1010],"set up memberships","create a membership plan","sell a membership","membership billing and renewal","pause or cancel a membership",{},[1013,70,1014,282],"\u002Fhelp\u002Fretail\u002Fpackages","\u002Fhelp\u002Fsettings\u002Fimport-your-data",{"title":44,"description":1003},"help\u002Fretail\u002Fmemberships","2026-10-28","igS8jAvyzm3hDUdSS4UzayHlWXI92sGu3KUPzeqhrlU",{"id":1020,"title":71,"audience":6,"body":1021,"category":316,"description":1508,"draft":268,"extension":269,"icon":1509,"keywords":1510,"locale":278,"meta":1516,"navigation":280,"order":384,"path":70,"related":1517,"seo":1519,"sourceHash":285,"stem":1520,"translationReviewed":268,"updatedAt":1521,"__hash__":1522},"help\u002Fhelp\u002Fcheckout\u002Ftake-a-payment.md",{"type":8,"value":1022,"toc":1487},[1023,1035,1044,1046,1081,1084,1251,1263,1265,1279,1285,1289,1292,1385,1387,1391,1397,1401,1412,1416,1430,1434,1443,1447],[11,1024,1025,1026,507,1029,579,1032,45],{},"Ring up what the client is buying, add their tip, take the payment and send their receipt. Checkout runs in three short steps: ",[26,1027,1028],{},"Cart",[26,1030,1031],{},"Tip",[26,1033,1034],{},"Payment",[623,1036,1041],{"alt":1037,"height":1038,"src":1039,"width":1040},"A finished receipt for Jordan Hayes: a Signature Facial and a Gentle Cleanser, 8.25% tax, $192.69 paid by card.",797,"\u002Fhelp\u002Fcheckout\u002Ftake-a-payment\u002Freceipt.webp",672,[11,1042,1043],{},"The finished receipt. It's emailed to the client by itself when they have an email on file.",[15,1045,18],{"id":17},[20,1047,1048,1057,1071],{},[23,1049,1050,1052,1053,1056],{},[26,1051,28],{}," anyone whose role can run checkouts. If you don't see ",[26,1054,1055],{},"Point of sale"," in the sidebar, ask an admin.",[23,1058,1059,1062,1063,1066,1067,45],{},[26,1060,1061],{},"Taking cash?"," Open the cash drawer first, under ",[26,1064,1065],{},"Point of sale → Cash drawer",", so the cash counts towards today's close. See ",[41,1068,1070],{"href":1069},"\u002Fhelp\u002Fcheckout\u002Frefunds-and-the-cash-drawer","Refunds and the cash drawer",[23,1072,1073,1076,1077,45],{},[26,1074,1075],{},"Charging cards in Owneli"," needs a connected card processor. Without one you can still record cash, checks and payments taken on your own card machine. See ",[41,1078,1080],{"href":1079},"\u002Fhelp\u002Fsettings\u002Fconnect-payments","Connect card payments",[15,1082,71],{"id":1083},"take-a-payment",[51,1085,1086,1090,1105,1109,1150,1156,1160,1175,1179,1189,1193,1203,1207,1236,1242,1246],{},[54,1087,1089],{"id":1088},"open-the-sale","Open the sale",[11,1091,1092,1093,1096,1097,469,1099,555,1102,45],{},"For a booked visit, open the appointment and select ",[26,1094,1095],{},"Checkout",": the client, services and provider are already in the cart. Checkout opens over the appointment, so you're back on it when you close checkout. For anything else, go to ",[26,1098,1055],{},[26,1100,1101],{},"Open a cart",[26,1103,1104],{},"Begin a sale",[54,1106,1108],{"id":1107},"add-what-theyre-buying","Add what they're buying",[11,1110,60,1111,64,1113,507,1116,507,1119,507,1121,511,1124,1127,1128,1130,1131,1134,1135,579,1138,1141,1142,1145,1146,1149],{},[26,1112,63],{},[26,1114,1115],{},"Services",[26,1117,1118],{},"Products",[26,1120,44],{},[26,1122,1123],{},"Packages",[26,1125,1126],{},"Gift card",", then select the item. Repeat for each item. Each one appears under ",[26,1129,151],{},". On the right, ",[26,1132,1133],{},"Total"," adds them up, with ",[26,1136,1137],{},"Paid",[26,1139,1140],{},"Still owed"," below it; ",[26,1143,1144],{},"Show breakdown"," lists the subtotal, discounts, tax and tip. On a phone, the client and total sit in a strip at the top, and ",[26,1147,1148],{},"View cart"," opens it.",[623,1151],{"alt":1152,"height":1153,"src":1154,"width":1155},"Checkout on its Cart step: the Services, Products, Memberships, Packages and Gift card buttons, a Signature Facial under Items, and the Tip and Payment steps still to come; on the right, Caleb Brown's details, Can pay with, the receipt line and the $150.00 total.",701,"\u002Fhelp\u002Fcheckout\u002Ftake-a-payment\u002Fcart.webp",1200,[54,1157,1159],{"id":1158},"check-who-its-for","Check who it's for",[11,1161,1162,1163,1166,1167,1170,1171,1174],{},"The client shows at the top of the right-hand column. For a walk-in, select ",[26,1164,1165],{},"Add client"," beside ",[26,1168,1169],{},"Walk-in",", then search for them, or select ",[26,1172,1173],{},"Create new client",". A client on the sale gets the receipt, their loyalty points and their history.",[54,1176,1178],{"id":1177},"go-to-the-tip","Go to the tip",[11,1180,96,1181,1184,1185,1188],{},[26,1182,1183],{},"Continue to tip",". If the client isn't tipping, select ",[26,1186,1187],{},"No tip"," instead and skip straight to payment.",[54,1190,1192],{"id":1191},"add-the-tip","Add the tip",[11,1194,1195,1196,1199,1200,45],{},"Select a suggested percentage, or type the amount in ",[26,1197,1198],{},"Custom amount",", then select ",[26,1201,1202],{},"Continue to payment",[54,1204,1206],{"id":1205},"choose-how-they-pay","Choose how they pay",[11,1208,60,1209,1212,1213,507,1216,1219,1220,1222,1223,1226,1227,1231,1232,1235],{},[26,1210,1211],{},"Method",", select how the client is paying, such as ",[26,1214,1215],{},"Cash",[26,1217,1218],{},"External terminal"," (your own card machine) or ",[26,1221,1126],{},". The ",[26,1224,1225],{},"Amount"," is the full balance; lower it only to ",[41,1228,1230],{"href":1229},"\u002Fhelp\u002Fcheckout\u002Fsplit-and-partial-payments","split the payment",". Account credit and loyalty points are spent here too: select ",[26,1233,1234],{},"Apply"," beside them, and the amount comes down to what's left.",[623,1237],{"alt":1238,"height":1239,"src":1240,"width":1241},"The payment step: $150.00 owed, the Full, half and third amount buttons, and the External terminal, Cash, Check, Gift card and Self checkout methods, each with a line under its name.",494,"\u002Fhelp\u002Fcheckout\u002Ftake-a-payment\u002Fpayment.webp",696,[54,1243,1245],{"id":1244},"charge-it","Charge it",[11,1247,96,1248,1250],{},[26,1249,113],{},". The button shows the exact amount, tip included. When the balance reaches zero, the sale completes.",[1252,1253,1260],"help-clip",{"frame":1254,"height":1255,"label":1256,"poster":1257,"src":1258,"width":1259},"browser",720,"From a cart holding a Signature Facial for Caleb Brown: Continue to tip, an 18% tip, Continue to payment, Cash, then the Charge $177.00 button.","\u002Fhelp\u002Fcheckout\u002Ftake-a-payment\u002Fflow.webp","\u002Fhelp\u002Fcheckout\u002Ftake-a-payment\u002Fflow.mp4",1280,[11,1261,1262],{},"From the cart to the charge in about ten seconds.",[15,1264,953],{"id":952},[11,1266,1267,1268,1271,1272,1275,1276,45],{},"The panel shows the sale as ",[26,1269,1270],{},"Completed",", with ",[26,1273,1274],{},"View receipt"," and a prompt to book the client's next visit. The client gets their receipt by email straight away if they have an email on file. The sale is listed under ",[26,1277,1278],{},"Point of sale → Sales",[11,1280,96,1281,1284],{},[26,1282,1283],{},"Done"," to close the panel.",[15,1286,1288],{"id":1287},"which-method-to-pick","Which method to pick",[11,1290,1291],{},"Only the methods that can pay this sale are offered.",[169,1293,1294,1303],{},[172,1295,1296],{},[175,1297,1298,1300],{},[178,1299,1211],{},[178,1301,1302],{},"Use it when",[185,1304,1305,1315,1324,1333,1343,1356,1372],{},[175,1306,1307,1312],{},[190,1308,1309],{},[26,1310,1311],{},"Card on file",[190,1313,1314],{},"The client has a saved card. It's listed first when there is one.",[175,1316,1317,1321],{},[190,1318,1319],{},[26,1320,1218],{},[190,1322,1323],{},"The client paid on your own card machine. Add the last four digits and the terminal name if you like, so the sale matches the terminal's receipt.",[175,1325,1326,1330],{},[190,1327,1328],{},[26,1329,1215],{},[190,1331,1332],{},"Enter what they handed you. The change due is worked out for you.",[175,1334,1335,1340],{},[190,1336,1337],{},[26,1338,1339],{},"Check",[190,1341,1342],{},"Recorded like cash.",[175,1344,1345,1349],{},[190,1346,1347],{},[26,1348,1126],{},[190,1350,1351,1352,45],{},"Enter the card's code. See ",[41,1353,1355],{"href":1354},"\u002Fhelp\u002Fcheckout\u002Fredeem-gift-cards-packages-and-memberships","Redeem gift cards, packages and memberships",[175,1357,1358,1369],{},[190,1359,1360,507,1363,507,1366],{},[26,1361,1362],{},"Package",[26,1364,1365],{},"Membership",[26,1367,1368],{},"Membership balance",[190,1370,1371],{},"The client is using a session or credit they've already paid for.",[175,1373,1374,1379],{},[190,1375,1376],{},[26,1377,1378],{},"Self checkout",[190,1380,1381,1382,45],{},"Text or email the client a secure link, and they pay on their own phone. See ",[41,1383,1384],{"href":127},"Send a pay-by-link",[15,1386,228],{"id":227},[54,1388,1390],{"id":1389},"continue-to-tip-is-greyed-out","Continue to tip is greyed out",[11,1392,1393,1394,164],{},"The cart is empty, or there's nothing left to pay. Add an item first. A sale with nothing owed shows ",[26,1395,1396],{},"Complete sale",[54,1398,1400],{"id":1399},"required-forms-not-signed","Required forms not signed",[11,1402,1403,1404,1407,1408,1411],{},"A service on the sale needs a signed form first. Select ",[26,1405,1406],{},"Send form"," so the client can sign it, then carry on. An admin can select ",[26,1409,1410],{},"Override and proceed anyway",", which is recorded in the audit log.",[54,1413,1415],{"id":1414},"cash-taken-with-no-drawer-open","\"Cash taken with no drawer open\"",[11,1417,1418,1419,1422,1423,1426,1427,1429],{},"The payment went through, but no cash drawer was open, so this cash won't appear in a drawer count. Before you take cash, the payment step warns ",[26,1420,1421],{},"The cash drawer isn't open"," and offers ",[26,1424,1425],{},"Open drawer",". Otherwise, open it from ",[26,1428,1065],{}," before your next cash sale.",[54,1431,1433],{"id":1432},"the-client-cant-pay-today","The client can't pay today",[11,1435,96,1436,1439,1440,45],{},[26,1437,1438],{},"Save as unpaid"," on the cart. The sale completes with the balance owing, and you collect it later. See ",[41,1441,1442],{"href":1229},"Split a sale or leave a balance due",[54,1444,1446],{"id":1445},"i-need-to-stop-and-come-back-later","I need to stop and come back later",[11,1448,1449,1450,1453,1454,1457,1458,1461,1462,1464,1465,1468,1469,1472,1473,1476,1477,1479,1480,1482,1483,1486],{},"Close the checkout with ",[26,1451,1452],{},"✕",". The sale is kept, with ",[26,1455,1456],{},"Sale saved",", and you resume it from ",[26,1459,1460],{},"Draft sales"," on ",[26,1463,1055],{},". If you go to another page instead, ",[26,1466,1467],{},"This sale isn't finished"," asks first: ",[26,1470,1471],{},"Stay on sale"," keeps you there, and ",[26,1474,1475],{},"Leave"," keeps the sale in ",[26,1478,1460],{},". To throw the sale away, open the ",[26,1481,883],{}," at the bottom left and select ",[26,1484,1485],{},"Cancel sale","; the appointment isn't affected.",{"title":249,"searchDepth":250,"depth":250,"links":1488},[1489,1490,1499,1500,1501],{"id":17,"depth":250,"text":18},{"id":1083,"depth":250,"text":71,"children":1491},[1492,1493,1494,1495,1496,1497,1498],{"id":1088,"depth":256,"text":1089},{"id":1107,"depth":256,"text":1108},{"id":1158,"depth":256,"text":1159},{"id":1177,"depth":256,"text":1178},{"id":1191,"depth":256,"text":1192},{"id":1205,"depth":256,"text":1206},{"id":1244,"depth":256,"text":1245},{"id":952,"depth":250,"text":953},{"id":1287,"depth":250,"text":1288},{"id":227,"depth":250,"text":228,"children":1502},[1503,1504,1505,1506,1507],{"id":1389,"depth":256,"text":1390},{"id":1399,"depth":256,"text":1400},{"id":1414,"depth":256,"text":1415},{"id":1432,"depth":256,"text":1433},{"id":1445,"depth":256,"text":1446},"Ring up a visit or a walk-in, add a tip, take the money and hand over the receipt, all in one checkout.","i-lucide-receipt",[316,1511,1512,1513,1514,1515],"ring up a sale","take payment","charge client","pos cash card","complete sale",{},[1229,1518,1069],"\u002Fhelp\u002Fcheckout\u002Ftips",{"title":71,"description":1508},"help\u002Fcheckout\u002Ftake-a-payment","2026-10-29","RrYgNpo8ioOn-4NUjF2cimlFwkYX4_OeFkuAHBh4YmA",{"id":1524,"title":224,"audience":6,"body":1525,"category":316,"description":1925,"draft":268,"extension":269,"icon":1926,"keywords":1927,"locale":278,"meta":1934,"navigation":280,"order":1935,"path":223,"related":1936,"seo":1937,"sourceHash":285,"stem":1938,"translationReviewed":268,"updatedAt":1939,"__hash__":1940},"help\u002Fhelp\u002Fcheckout\u002Fcard-disputes.md",{"type":8,"value":1526,"toc":1902},[1527,1530,1532,1547,1551,1554,1577,1580,1584,1681,1691,1695,1772,1774,1785,1789,1796,1833,1837,1840,1859,1866,1868,1872,1877,1881,1884,1888,1895,1899],[11,1528,1529],{},"A dispute, also called a chargeback, is a client asking their bank to reverse a card charge. The bank takes the money back straight away and gives you a deadline to send your side. If you don't answer in time, the bank decides for the client.",[15,1531,18],{"id":17},[20,1533,1534,1539],{},[23,1535,1536,1538],{},[26,1537,28],{}," anyone whose role can issue refunds. Answering a dispute decides whether money goes back, so it's the same permission.",[23,1540,1541,445,1544,45],{},[26,1542,1543],{},"Where to find them:",[26,1545,1546],{},"Point of sale → Disputes",[15,1548,1550],{"id":1549},"how-you-find-out","How you find out",[11,1552,1553],{},"As soon as the bank opens a dispute, everyone who can issue refunds gets a notification and an email. The dispute also shows:",[20,1555,1556,1571],{},[23,1557,1558,1559,1562,1563,1566,1567,1570],{},"on ",[26,1560,1561],{},"Today",", as ",[26,1564,1565],{},"A client disputed"," and the amount, with a ",[26,1568,1569],{},"Respond"," button;",[23,1572,1573,1574,1576],{},"under ",[26,1575,1546],{},", with a count on the tab.",[11,1578,1579],{},"Reminders follow 5, 2 and 1 day before the deadline until you respond. From 2 days out, Owneli support is copied in too.",[15,1581,1583],{"id":1582},"answer-a-dispute","Answer a dispute",[51,1585,1586,1590,1602,1606,1616,1620,1623,1627,1636,1640,1657,1661,1671,1675],{},[54,1587,1589],{"id":1588},"open-it","Open it",[11,1591,466,1592,515,1594,1597,1598,1601],{},[26,1593,1546],{},[26,1595,1596],{},"Needs attention"," shows the ones waiting on you, with the deadline, such as ",[26,1599,1600],{},"Respond within 5 days",". Select the dispute.",[54,1603,1605],{"id":1604},"read-what-the-bank-wants","Read what the bank wants",[11,1607,1608,1609,511,1612,1615],{},"The tip at the top is based on the client's reason, such as ",[26,1610,1611],{},"Charged twice",[26,1613,1614],{},"Charge not recognised",". It says what to show.",[54,1617,1619],{"id":1618},"check-the-evidence","Check the evidence",[11,1621,1622],{},"Owneli has already gathered what it holds about the charge. The table below lists what's included.",[54,1624,1626],{"id":1625},"explain-what-happened","Explain what happened",[11,1628,60,1629,1632,1633,1635],{},[26,1630,1631],{},"Your response",", write in ",[26,1634,1626],{},", in plain words, what the charge was for and why it's valid. This goes first in what the bank reads.",[54,1637,1639],{"id":1638},"attach-any-extra-files","Attach any extra files",[11,1641,96,1642,1645,1646,1649,1650,511,1653,1656],{},[26,1643,1644],{},"Attach a file"," and choose its ",[26,1647,1648],{},"Kind of file",", such as ",[26,1651,1652],{},"Messages with the client",[26,1654,1655],{},"Signed or posted policy",". Files can be PDF, JPG or PNG, up to 3 MB each. A new file of the same kind replaces the old one.",[54,1658,1660],{"id":1659},"preview-it","Preview it",[11,1662,96,1663,1666,1667,1670],{},[26,1664,1665],{},"Preview what the bank receives"," to see the summary exactly as it will be sent. Select ",[26,1668,1669],{},"Save draft"," to finish later.",[54,1672,1674],{"id":1673},"send-it","Send it",[11,1676,96,1677,1680],{},[26,1678,1679],{},"Send response to the bank"," and confirm. Once it's sent, nothing more can be added.",[1682,1683,1684],"tip",{},[11,1685,1686,1687,1690],{},"If the client really is owed the money, select ",[26,1688,1689],{},"Accept dispute",". It ends the dispute now instead of waiting weeks for a decision you won't win.",[15,1692,1694],{"id":1693},"whats-gathered-for-you","What's gathered for you",[169,1696,1697,1707],{},[172,1698,1699],{},[175,1700,1701,1704],{},[178,1702,1703],{},"Section",[178,1705,1706],{},"What it holds",[185,1708,1709,1719,1729,1739,1749,1762],{},[175,1710,1711,1716],{},[190,1712,1713],{},[26,1714,1715],{},"The charge",[190,1717,1718],{},"What it was for, the card, who took it, and the tip with who entered it",[175,1720,1721,1726],{},[190,1722,1723],{},[26,1724,1725],{},"The booking and the policy the client agreed to",[190,1727,1728],{},"When and how they booked, the exact policy, when they agreed and from which IP address",[175,1730,1731,1736],{},[190,1732,1733],{},[26,1734,1735],{},"What happened",[190,1737,1738],{},"Check-in, completion, no-show or cancellation, and who recorded it",[175,1740,1741,1746],{},[190,1742,1743],{},[26,1744,1745],{},"What the client was sent",[190,1747,1748],{},"Confirmations, reminders, receipts and fee notices, with the times they were sent",[175,1750,1751,1759],{},[190,1752,1753,579,1756],{},[26,1754,1755],{},"Messages from the client",[26,1757,1758],{},"Forms the client signed",[190,1760,1761],{},"From your inbox and their forms",[175,1763,1764,1769],{},[190,1765,1766],{},[26,1767,1768],{},"Other charges to this client around the same time",[190,1770,1771],{},"So \"charged twice\" can be answered with two separate bookings",[15,1773,953],{"id":952},[11,1775,1776,1777,1780,1781,1784],{},"The dispute moves to ",[26,1778,1779],{},"With the bank"," and shows ",[26,1782,1783],{},"Response sent"," with the date. Banks usually decide within 60 to 75 days, and you're told either way.",[15,1786,1788],{"id":1787},"what-it-costs","What it costs",[11,1790,1791,1792,1795],{},"While a dispute is open, the disputed amount is held from your payouts. A banner on ",[26,1793,1794],{},"Disputes"," shows how much.",[169,1797,1798,1808],{},[172,1799,1800],{},[175,1801,1802,1805],{},[178,1803,1804],{},"Outcome",[178,1806,1807],{},"What happens",[185,1809,1810,1820],{},[175,1811,1812,1817],{},[190,1813,1814],{},[26,1815,1816],{},"Won",[190,1818,1819],{},"The held money comes back to your payouts.",[175,1821,1822,1830],{},[190,1823,1824,511,1827],{},[26,1825,1826],{},"Lost",[26,1828,1829],{},"Accepted",[190,1831,1832],{},"The client keeps the money. The sale is reversed, along with its commission, tips, loyalty points and any unspent gift cards from it. The card network's dispute fee, about $15, is passed on to you.",[15,1834,1836],{"id":1835},"fewer-disputes-to-begin-with","Fewer disputes to begin with",[11,1838,1839],{},"Most disputes come from clients who don't recognise a charge. Owneli already:",[20,1841,1842,1853,1856],{},[23,1843,1844,1845,511,1849,1852],{},"labels each charge on the client's card statement, such as ",[1846,1847,1848],"code",{},"NOSHOW FEE",[1846,1850,1851],{},"DEPOSIT",", so two charges on one day never look like the same charge twice;",[23,1854,1855],{},"emails the client whenever a fee is charged, with the amount, the card and the date, even if you've turned that email off;",[23,1857,1858],{},"never charges a fee higher than the policy the client agreed to when they booked.",[11,1860,1861,1862,45],{},"The best protection is a clear policy the client agrees to before booking. See ",[41,1863,1865],{"href":1864},"\u002Fhelp\u002Fcheckout\u002Fdeposits-and-cancellation-fees","Deposits, cancellation and no-show fees",[15,1867,228],{"id":227},[54,1869,1871],{"id":1870},"the-booking-section-says-theres-no-online-agreement","The booking section says there's no online agreement",[11,1873,1874,1875,45],{},"The client didn't agree to a policy online, for example because staff booked them. Attach anything the client signed or agreed to, as ",[26,1876,1655],{},[54,1878,1880],{"id":1879},"the-deadline-is-today-and-i-cant-finish","The deadline is today and I can't finish",[11,1882,1883],{},"Contact Owneli support. They can send the response for you from the same evidence.",[54,1885,1887],{"id":1886},"the-deadline-has-passed","The deadline has passed",[11,1889,1890,1891,1894],{},"The dispute shows ",[26,1892,1893],{},"Deadline passed",". Nothing more can be sent, and the bank decides without your side.",[54,1896,1898],{"id":1897},"i-cant-see-disputes","I can't see Disputes",[11,1900,1901],{},"Your role can't issue refunds. Ask an admin.",{"title":249,"searchDepth":250,"depth":250,"links":1903},[1904,1905,1906,1915,1916,1917,1918,1919],{"id":17,"depth":250,"text":18},{"id":1549,"depth":250,"text":1550},{"id":1582,"depth":250,"text":1583,"children":1907},[1908,1909,1910,1911,1912,1913,1914],{"id":1588,"depth":256,"text":1589},{"id":1604,"depth":256,"text":1605},{"id":1618,"depth":256,"text":1619},{"id":1625,"depth":256,"text":1626},{"id":1638,"depth":256,"text":1639},{"id":1659,"depth":256,"text":1660},{"id":1673,"depth":256,"text":1674},{"id":1693,"depth":250,"text":1694},{"id":952,"depth":250,"text":953},{"id":1787,"depth":250,"text":1788},{"id":1835,"depth":250,"text":1836},{"id":227,"depth":250,"text":228,"children":1920},[1921,1922,1923,1924],{"id":1870,"depth":256,"text":1871},{"id":1879,"depth":256,"text":1880},{"id":1886,"depth":256,"text":1887},{"id":1897,"depth":256,"text":1898},"What happens when a client disputes a card charge with their bank, where to find it, how to answer before the deadline, and what it costs.","i-lucide-shield-alert",[1928,1929,1930,1931,1932,1933],"chargeback","card dispute","disputed charge","client disputed payment","bank reversed charge","no-show fee dispute",{},75,[1864,1069,1079],{"title":224,"description":1925},"help\u002Fcheckout\u002Fcard-disputes","2026-10-10","FzHsGqEqlyM9h-I9_4Hj8badI84moPrLNxULByYls7Q",[],[1943,1945,1947,1949,1951,1953,1954],{"path":1944,"translationReviewed":280},"\u002Fhelp\u002Fel\u002Fretail\u002Fmembership-agreement-at-the-counter",{"path":1946,"translationReviewed":280},"\u002Fhelp\u002Fes\u002Fretail\u002Fmembership-agreement-at-the-counter",{"path":1948,"translationReviewed":280},"\u002Fhelp\u002Ffr\u002Fretail\u002Fmembership-agreement-at-the-counter",{"path":1950,"translationReviewed":280},"\u002Fhelp\u002Fpt-br\u002Fretail\u002Fmembership-agreement-at-the-counter",{"path":1952,"translationReviewed":280},"\u002Fhelp\u002Fpt-pt\u002Fretail\u002Fmembership-agreement-at-the-counter",{"path":282,"translationReviewed":268},{"path":1955,"translationReviewed":280},"\u002Fhelp\u002Fsq\u002Fretail\u002Fmembership-agreement-at-the-counter",1794073890862]