[{"data":1,"prerenderedAt":2776},["ShallowReactive",2],{"help:\u002Fhelp\u002Fretail\u002Fprinted-gift-cards":3,"help-all-categories:en":1319,"help-cat-articles:\u002Fhelp\u002Fretail\u002Fprinted-gift-cards":1448,"help-related:\u002Fhelp\u002Fretail\u002Fprinted-gift-cards":1449,"help-live-topics:\u002Fhelp\u002Fretail\u002Fprinted-gift-cards":2761,"help-counterparts:\u002Fhelp\u002Fretail\u002Fprinted-gift-cards":2762},{"id":4,"title":5,"audience":6,"body":7,"category":1292,"description":1293,"draft":1294,"extension":1295,"icon":1296,"keywords":1297,"locale":1308,"meta":1309,"navigation":1310,"order":1311,"path":1312,"related":1313,"seo":1314,"sourceHash":1315,"stem":1316,"translationReviewed":1294,"updatedAt":1317,"__hash__":1318},"help\u002Fhelp\u002Fretail\u002Fprinted-gift-cards.md","Printed gift cards","clinic",{"type":8,"value":9,"toc":1240},"minimark",[10,14,24,29,102,111,115,141,145,226,232,238,242,249,253,321,324,331,337,341,344,424,433,437,440,444,450,489,498,555,566,573,582,586,652,658,665,670,674,677,797,802,806,816,819,823,826,830,833,863,866,870,873,904,910,963,966,972,976,1010,1014,1017,1064,1071,1075,1140,1149,1155,1159,1175,1187,1191,1195,1198,1202,1205,1209,1212,1216,1219,1223,1226,1230,1233,1237],[11,12,13],"p",{},"A printed gift card works like the ones on a supermarket rack: the card itself is worth nothing. Owneli makes a unique number for every card, a print shop puts that number on your design, and the card only takes its value when a client buys it at your till. A card that walks out of the rack unpaid has nothing on it.",[15,16,21],"help-shot",{"alt":17,"height":18,"src":19,"width":20},"The back of a printed gift card: Demo Clinic and $50 in a brand-coloured band, CARD NUMBER with the number in large type, a QR code, a wide barcode, and two lines of small print saying the card has no value until it is activated and where to check the balance.",342,"\u002Fhelp\u002Fretail\u002Fprinted-gift-cards\u002Fcard-back.webp",522,[11,22,23],{},"The back of a card from the print file: the number in type, as a barcode for your scanner, and as a QR code for a camera.",[25,26,28],"h2",{"id":27},"how-it-works","How it works",[30,31,32,48],"table",{},[33,34,35],"thead",{},[36,37,38,42,45],"tr",{},[39,40,41],"th",{},"Step",[39,43,44],{},"Where",[39,46,47],{},"What happens",[49,50,51,66,77,90],"tbody",{},[36,52,53,57,63],{},[54,55,56],"td",{},"1. Make a batch",[54,58,59],{},[60,61,62],"strong",{},"Retail → Gift cards sold → Printed cards",[54,64,65],{},"Owneli makes a unique number for every card. The cards are blank: no value, not owed to anyone.",[36,67,68,71,74],{},[54,69,70],{},"2. Print",[54,72,73],{},"Your card printer",[54,75,76],{},"You send the print file. The printer puts each number, barcode and QR code on its own card.",[36,78,79,82,87],{},[54,80,81],{},"3. Sell",[54,83,84],{},[60,85,86],{},"Point of sale",[54,88,89],{},"You scan or type the card's number and take payment. The card holds the value from that moment.",[36,91,92,95,99],{},[54,93,94],{},"4. Spend",[54,96,97],{},[60,98,86],{},[54,100,101],{},"The holder pays with it like any gift card, and checks the balance online.",[11,103,104,105,110],{},"Everything after the sale is the same as for a gift card sold by email: redeeming, refunds, voiding and the liability report. See ",[106,107,109],"a",{"href":108},"\u002Fhelp\u002Fretail\u002Fgift-cards","Gift cards",".",[25,112,114],{"id":113},"before-you-start","Before you start",[116,117,118,129,135],"ul",{},[119,120,121,124,125,128],"li",{},[60,122,123],{},"Who can do it:"," making a batch and downloading its print file need permission to manage revenue setup, and seeing the ",[60,126,127],{},"Stock"," tab needs permission to view it. Selling a card at the till needs point-of-sale permission. Voiding a lost card or a whole batch needs permission to void sales.",[119,130,131,134],{},[60,132,133],{},"A scanner helps."," Any USB or Bluetooth barcode scanner that types like a keyboard works. A 2D scanner reads both the barcode and the QR code. Typing the number works too.",[119,136,137,140],{},[60,138,139],{},"Leave time for printing."," Card printers usually need two to three weeks, so order well before the holidays.",[25,142,144],{"id":143},"make-a-batch","Make a batch",[146,147,148,153,164,168,174,178,193,197,208,212],"steps",{},[149,150,152],"h3",{"id":151},"open-printed-cards","Open Printed cards",[11,154,155,156,159,160,163],{},"Go to ",[60,157,158],{},"Retail → Gift cards sold"," and switch to ",[60,161,162],{},"Printed cards"," at the top.",[149,165,167],{"id":166},"start-a-batch","Start a batch",[11,169,170,171,110],{},"Select ",[60,172,173],{},"New batch",[149,175,177],{"id":176},"name-it-and-choose-how-many","Name it and choose how many",[11,179,180,181,184,185,188,189,192],{},"Give the batch a ",[60,182,183],{},"Batch name"," you'll recognise, such as ",[60,186,187],{},"Holiday 2026",". It's for you and isn't printed. Enter the ",[60,190,191],{},"Number of cards",", up to 1,000 per batch. Printers spoil a few, so make the batch slightly bigger than your order.",[149,194,196],{"id":195},"fixed-value-or-any-amount","Fixed value or any amount",[11,198,199,200,203,204,207],{},"Leave ",[60,201,202],{},"Printed value"," empty for cards the till loads with whatever the client chooses. Enter a value, such as ",[60,205,206],{},"50",", for cards printed with that amount: every card in the batch then sells for exactly that, and the value appears on the card.",[149,209,211],{"id":210},"say-where-the-box-is-going","Say where the box is going",[11,213,214,215,218,219,222,223,110],{},"Choose the ",[60,216,217],{},"Location holding the cards",", add any ",[60,220,221],{},"Notes"," (the printer, the order number, where the box is kept), and select ",[60,224,225],{},"Create batch",[15,227],{"alt":228,"height":229,"src":230,"width":231},"The New batch panel: Batch name Holiday 2026, Number of cards 200, Printed value $50, Location holding the cards Main, a note about the print shop and the back office, and Create batch at the bottom.",854,"\u002Fhelp\u002Fretail\u002Fprinted-gift-cards\u002Fnew-batch.webp",560,[233,234,235],"tip",{},[11,236,237],{},"Fixed or open? Fixed-value cards are quickest at the till and easiest to display, with one price on each rack. Open-value cards let a client choose the amount. You can have both: make one batch of each.",[25,239,241],{"id":240},"download-the-print-file","Download the print file",[11,243,244,245,248],{},"As soon as the batch is created, Owneli offers its files. You'll find the same files later under ",[60,246,247],{},"Download"," on the batch.",[15,250],{"alt":251,"height":229,"src":252,"width":231},"The batch just created: Your 200 card numbers are ready, with four downloads: Card backs with numbers (PDF), Card front (PDF), Proof sheet, 8 per page (PDF), and Numbers for the printer (CSV).","\u002Fhelp\u002Fretail\u002Fprinted-gift-cards\u002Fcreated.webp",[30,254,255,268],{},[33,256,257],{},[36,258,259,262,265],{},[39,260,261],{},"File",[39,263,264],{},"What it is",[39,266,267],{},"Who it's for",[49,269,270,282,295,308],{},[36,271,272,277,280],{},[54,273,274],{},[60,275,276],{},"Card backs with numbers (PDF)",[54,278,279],{},"One page per card, at card size with bleed: your name and brand colour, the number, a barcode and a QR code",[54,281,73],{},[36,283,284,289,292],{},[54,285,286],{},[60,287,288],{},"Card front (PDF)",[54,290,291],{},"One branded front for every card",[54,293,294],{},"Your printer, if you don't have your own front design",[36,296,297,302,305],{},[54,298,299],{},[60,300,301],{},"Proof sheet, 8 per page (PDF)",[54,303,304],{},"Eight cards at actual size on a Letter page, with crop marks",[54,306,307],{},"You: print it in the office to check the look and scan a few numbers",[36,309,310,315,318],{},[54,311,312],{},[60,313,314],{},"Numbers for the printer (CSV)",[54,316,317],{},"Every number, dashed and plain, in order",[54,319,320],{},"A printer that lays the numbers onto its own design",[11,322,323],{},"The words on the card are printed in the language Owneli is set to when you download, so switch the language first if your clients read French or Spanish.",[15,325,328],{"alt":326,"height":18,"src":327,"width":20},"The branded card front: Demo Clinic in large type on the brand colour, GIFT CARD at the bottom left and $50 at the bottom right.","\u002Fhelp\u002Fretail\u002Fprinted-gift-cards\u002Fcard-front.webp",[11,329,330],{},"The card front Owneli makes from your brand. Use your own artwork instead if you have it.",[332,333,334],"caution",{},[11,335,336],{},"The print file holds every number in the box. The numbers are worthless until a card is sold, but treat the file like the box itself: send it only to your printer. Every download is recorded in your audit log.",[25,338,340],{"id":339},"what-to-ask-the-print-shop-for","What to ask the print shop for",[11,342,343],{},"Send this list with the files. Any shop that prints plastic membership or gift cards can do it.",[30,345,346,356],{},[33,347,348],{},[36,349,350,353],{},[39,351,352],{},"Ask for",[39,354,355],{},"Why",[49,357,358,369,379,393,403,414],{},[36,359,360,366],{},[54,361,362,365],{},[60,363,364],{},"CR80 size",", 85.6 × 54 mm (3.375 × 2.125 in)",[54,367,368],{},"The standard credit-card size, which fits wallets and card racks",[36,370,371,376],{},[54,372,373],{},[60,374,375],{},"1\u002F8 in (3 mm) bleed",[54,377,378],{},"The file already includes it, so the colour runs to the edge after trimming",[36,380,381,390],{},[54,382,383,386,387],{},[60,384,385],{},"30 mil PVC plastic",", or ",[60,388,389],{},"16 pt or heavier card stock",[54,391,392],{},"Plastic feels like a bank card; heavy card stock is a cheaper paper option. A matte or laminated finish is fine.",[36,394,395,400],{},[54,396,397],{},[60,398,399],{},"Variable data printing",[54,401,402],{},"Every card gets its own number, barcode and QR code from the file. Also called numbered or personalised printing.",[36,404,405,411],{},[54,406,407,410],{},[60,408,409],{},"Barcode and QR code in pure black on white"," (100% K)",[54,412,413],{},"Scanners need the contrast. Keep foil, glitter, spot gloss and magnetic stripes off them.",[36,415,416,421],{},[54,417,418],{},[60,419,420],{},"A printed proof first",[54,422,423],{},"Scan two or three proof cards at your till before you approve the full run",[15,425,430],{"alt":426,"height":427,"src":428,"width":429},"The proof sheet: eight card backs at actual size on a Letter page, two across and four down, each with crop marks at its corners.",792,"\u002Fhelp\u002Fretail\u002Fprinted-gift-cards\u002Fproof-sheet.webp",612,[11,431,432],{},"The proof sheet. Print it on card stock at the office, cut one out, and scan it at the till: it should show as ready to activate.",[25,434,436],{"id":435},"store-the-blanks","Store the blanks",[11,438,439],{},"Keep the box with the rest of your stock, and put out a handful at a time. A blank card has no value, so a card that goes missing from the rack costs only the printing. Even so, keep the box out of reach, because a stolen card that is later activated by mistake would carry real money.",[25,441,443],{"id":442},"see-what-each-location-has-left","See what each location has left",[11,445,446,447,449],{},"The ",[60,448,127],{}," tab answers \"how many cards does Westside have left?\" at a glance.",[146,451,452,456,463,467,474,478],{},[149,453,455],{"id":454},"open-stock","Open Stock",[11,457,155,458,460,461,110],{},[60,459,62],{},", then choose ",[60,462,127],{},[149,464,466],{"id":465},"pick-the-locations","Pick the locations",[11,468,469,470,473],{},"Stock follows the location in the top bar. Choose one location to see its cards, or ",[60,471,472],{},"All locations"," to compare them side by side. Whoever sees every location also sees the boxes that no location holds.",[149,475,477],{"id":476},"read-the-counts","Read the counts",[11,479,480,481,484,485,488],{},"The three tiles add up every batch you can see. ",[60,482,483],{},"By location"," gives each location's totals, and ",[60,486,487],{},"By batch"," lists every box underneath with its location and value.",[15,490,495],{"alt":491,"height":492,"src":493,"width":494},"The Stock tab for all locations: 296 cards on hand, 34 sold and 0 voided; by location, Main has 294 on hand and 6 sold out of 300 printed, and Westside has 2 on hand and 28 sold out of 30, marked Running low; by batch, Spring 2027 at Main for $25.00 each, Front desk rack at Westside for any amount, and Holiday 2026 at Main for $50.00 each, each with a Void button.",624,"\u002Fhelp\u002Fretail\u002Fprinted-gift-cards\u002Fstock.webp",976,[11,496,497],{},"All locations at once: Westside's rack is nearly empty, so it's time to send a few cards over from Main.",[30,499,500,510],{},[33,501,502],{},[36,503,504,507],{},[39,505,506],{},"Column",[39,508,509],{},"What it counts",[49,511,512,525,535,545],{},[36,513,514,519],{},[54,515,516],{},[60,517,518],{},"On hand",[54,520,521,522,110],{},"Blank cards ready to sell. A card waiting in a sale that isn't paid yet still counts here, and the batch says how many are ",[60,523,524],{},"in a sale",[36,526,527,532],{},[54,528,529],{},[60,530,531],{},"Sold",[54,533,534],{},"Cards activated at the till, whatever has happened to them since",[36,536,537,542],{},[54,538,539],{},[60,540,541],{},"Voided",[54,543,544],{},"Blanks voided before anyone bought them",[36,546,547,552],{},[54,548,549],{},[60,550,551],{},"Printed",[54,553,554],{},"Every card in the location's batches",[11,556,557,558,561,562,565],{},"On hand, sold and voided always add up to the cards printed. A location shows ",[60,559,560],{},"Running low"," when fewer than one in ten of its sold and unsold cards is still on hand, and ",[60,563,564],{},"None left"," when it has nothing to sell.",[15,567],{"alt":568,"height":569,"src":570,"width":571,"frame":572},"The Stock tab on a phone: the On hand, Sold and Voided tiles, then By location as cards, Main with 294 on hand and Westside with 2 on hand marked Running low.",844,"\u002Fhelp\u002Fretail\u002Fprinted-gift-cards\u002Fstock-phone.webp",390,"phone",[574,575,576],"note",{},[11,577,578,579,581],{},"Someone whose role is limited to one location sees only that location's stock and batches, even with ",[60,580,472],{}," chosen.",[25,583,585],{"id":584},"sell-a-printed-card-at-the-till","Sell a printed card at the till",[146,587,588,592,606,610,617,621,628,632,638,642],{},[149,589,591],{"id":590},"open-the-gift-card-form","Open the gift card form",[11,593,594,595,598,599,602,603,110],{},"At checkout, under ",[60,596,597],{},"Add to cart",", select ",[60,600,601],{},"Gift card",", then switch to ",[60,604,605],{},"Printed card",[149,607,609],{"id":608},"scan-the-card","Scan the card",[11,611,612,613,616],{},"Scan the barcode or QR code on the back, or type the 12 characters into ",[60,614,615],{},"Card number",". Dashes and capitals don't matter.",[149,618,620],{"id":619},"check-its-ready","Check it's ready",[11,622,623,624,627],{},"A blank card shows ",[60,625,626],{},"Blank card from Holiday 2026, ready to activate",". A card printed with a value shows that value, and the amount is set for you.",[149,629,631],{"id":630},"set-the-amount","Set the amount",[11,633,634,635,110],{},"For a card without a printed value, enter the ",[60,636,637],{},"Amount to load",[149,639,641],{"id":640},"add-it-and-take-payment","Add it and take payment",[11,643,170,644,647,648,651],{},[60,645,646],{},"Activate",", for example ",[60,649,650],{},"Activate $50.00 card",", then take payment as usual. The card becomes active, with its value, the moment the sale is paid.",[15,653],{"alt":654,"height":655,"src":656,"width":657},"The till's gift card form with Printed card selected: the card number 27PT-FMVV-2569, a green note saying Blank card from Holiday 2026, ready to activate, Printed with $50.00, and the Activate $50.00 card button.",486,"\u002Fhelp\u002Fretail\u002Fprinted-gift-cards\u002Ftill-ready.webp",460,[15,659,662],{"alt":660,"height":569,"src":661,"width":571,"frame":572},"The same form on a phone: Printed card selected, a blank card from the Open value cards batch ready to activate, Amount to load $75, and Activate $75.00 card.","\u002Fhelp\u002Fretail\u002Fprinted-gift-cards\u002Ftill-phone.webp",[11,663,664],{},"On a phone or tablet till, the form is the same. Type the amount the client chose for an open-value card.",[574,666,667],{},[11,668,669],{},"Nothing is emailed for a printed card: the client walks out holding it. The sale's receipt shows the last four characters of the card number, not the whole number.",[25,671,673],{"id":672},"when-the-till-refuses-a-card","When the till refuses a card",[11,675,676],{},"The till checks the card the moment it's scanned, before any money is taken, and says why it won't sell it.",[30,678,679,692],{},[33,680,681],{},[36,682,683,686,689],{},[39,684,685],{},"The till says",[39,687,688],{},"What it means",[39,690,691],{},"What to do",[49,693,694,707,720,733,746,758,771,784],{},[36,695,696,701,704],{},[54,697,698],{},[60,699,700],{},"That card is already active with $50.00 on it. It cannot be sold again.",[54,702,703],{},"Someone already bought this card",[54,705,706],{},"Hand it back to its owner, or take another card from the rack",[36,708,709,714,717],{},[54,710,711],{},[60,712,713],{},"That card is in another sale that has not finished.",[54,715,716],{},"Another till, or an earlier sale at yours, has this card in its cart",[54,718,719],{},"Finish or void that sale, or remove the card from it",[36,721,722,727,730],{},[54,723,724],{},[60,725,726],{},"That card was just sold in another sale.",[54,728,729],{},"Another till has just been paid for it",[54,731,732],{},"Take another card",[36,734,735,740,743],{},[54,736,737],{},[60,738,739],{},"That card was voided and cannot be sold.",[54,741,742],{},"It was reported lost or damaged",[54,744,745],{},"Take another card, and put the voided one aside",[36,747,748,753,756],{},[54,749,750],{},[60,751,752],{},"That card was already sold and used.",[54,754,755],{},"It has been spent down to nothing",[54,757,732],{},[36,759,760,765,768],{},[54,761,762],{},[60,763,764],{},"That is a digital gift card.",[54,766,767],{},"The number belongs to a card sent by email",[54,769,770],{},"To sell a printed card, scan one from the rack",[36,772,773,778,781],{},[54,774,775],{},[60,776,777],{},"No printed card has that number.",[54,779,780],{},"A typing slip, or a card from another business",[54,782,783],{},"Check the number and try again",[36,785,786,791,794],{},[54,787,788],{},[60,789,790],{},"This card is printed with $50.00 and sells for exactly that.",[54,792,793],{},"The amount was changed on a fixed-value card",[54,795,796],{},"Sell it at its printed value",[15,798],{"alt":799,"height":800,"src":801,"width":657},"The till refusing a card: the card number field outlined in red, and the message That card is already active with $50.00 on it. It cannot be sold again.",413,"\u002Fhelp\u002Fretail\u002Fprinted-gift-cards\u002Ftill-refused.webp",[25,803,805],{"id":804},"redeem-a-card-and-check-the-balance","Redeem a card and check the balance",[11,807,808,809,811,812,110],{},"A sold printed card is spent at checkout like any gift card: choose ",[60,810,601],{}," as the payment method and scan or type the number. A card can pay part of a bill, and the rest goes on another payment method. See ",[106,813,815],{"href":814},"\u002Fhelp\u002Fcheckout\u002Fredeem-gift-cards-packages-and-memberships","Redeem a gift card, package, or membership",[11,817,818],{},"The holder checks what's left by entering the number on your booking site, or on the balance page printed on the card. It shows the balance and every time the card was used.",[15,820],{"alt":821,"height":569,"src":822,"width":571,"frame":572},"The gift card balance page on a phone for a sold printed card: ACTIVE, an available balance of $75.00 with $0.00 used, Book at Demo Clinic, redeemable at Demo Clinic, and the activity line Issued +$75.00.","\u002Fhelp\u002Fretail\u002Fprinted-gift-cards\u002Fbalance-phone.webp",[11,824,825],{},"An unsold card can't pay for anything, and the balance page answers its number exactly as it would a number that doesn't exist. So nobody can use the page to find out which numbers are real cards waiting on your rack.",[25,827,829],{"id":828},"lost-stolen-or-damaged-blanks","Lost, stolen or damaged blanks",[11,831,832],{},"Void a blank that's lost, stolen or damaged, so it can never be sold. For one card:",[146,834,835,839,852,856],{},[149,836,838],{"id":837},"find-the-card","Find the card",[11,840,155,841,843,844,847,848,851],{},[60,842,158],{},", stay on ",[60,845,846],{},"All cards",", and set the status filter to ",[60,849,850],{},"Not sold yet",". Search for its number.",[149,853,855],{"id":854},"void-it","Void it",[11,857,858,859,862],{},"Open the row's menu and choose ",[60,860,861],{},"Void",", then confirm.",[11,864,865],{},"A blank that's sitting in an unfinished sale can't be voided until it's removed from that sale. A voided number is never reused, by you or any other business.",[149,867,869],{"id":868},"a-whole-box-void-the-batch","A whole box: void the batch",[11,871,872],{},"When a box goes missing, is stolen, or comes back misprinted, void every blank left in it at once:",[146,874,875,879,887,891,894,898],{},[149,876,878],{"id":877},"find-the-batch","Find the batch",[11,880,881,882,884,885,110],{},"On ",[60,883,127],{},", find the box under ",[60,886,487],{},[149,888,890],{"id":889},"choose-void","Choose Void",[11,892,893],{},"The confirmation says how many blank cards will be voided and how many cards already sold keep working.",[149,895,897],{"id":896},"type-the-batch-name","Type the batch name",[11,899,900,901,110],{},"Type the batch's name to confirm, then choose ",[60,902,903],{},"Void blank cards",[15,905],{"alt":906,"height":907,"src":908,"width":909},"Void the blank cards in Holiday 2026? The confirmation says 194 blank cards will be voided and 6 cards already sold keep working, with the batch name typed into Type the batch name to confirm and the Void blank cards button.",392,"\u002Fhelp\u002Fretail\u002Fprinted-gift-cards\u002Fvoid-batch.webp",448,[30,911,912,921],{},[33,913,914],{},[36,915,916,919],{},[39,917,918],{},"After the void",[39,920,47],{},[49,922,923,933,943,953],{},[36,924,925,930],{},[54,926,927],{},[60,928,929],{},"Blank cards from the batch",[54,931,932],{},"Voided. The till refuses them and the balance page answers as if they don't exist.",[36,934,935,940],{},[54,936,937],{},[60,938,939],{},"Cards already sold from it",[54,941,942],{},"Keep working: they can be spent, checked online and refunded as before",[36,944,945,950],{},[54,946,947],{},[60,948,949],{},"A card in a sale that isn't paid yet",[54,951,952],{},"Left for that sale. If the sale is paid the card activates as normal. If it's cancelled, void the batch again to catch it.",[36,954,955,960],{},[54,956,957],{},[60,958,959],{},"What you owe",[54,961,962],{},"Unchanged. Blanks were never counted.",[11,964,965],{},"Voiding a batch is recorded in the audit log, with who did it and how many cards it voided. Voiding a lost card or a whole batch needs permission to void sales, and someone limited to one location can only void that location's batches.",[15,967],{"alt":968,"height":969,"src":970,"width":971},"The Gift cards sold list filtered to Not sold yet: printed cards with no purchaser or recipient, the status Not sold yet, no original value and a balance of $0.00.",700,"\u002Fhelp\u002Fretail\u002Fprinted-gift-cards\u002Funsold.webp",1016,[25,973,975],{"id":974},"refunds","Refunds",[30,977,978,988],{},[33,979,980],{},[36,981,982,985],{},[39,983,984],{},"You refund",[39,986,987],{},"What happens to the card",[49,989,990,1000],{},[36,991,992,997],{},[54,993,994],{},[60,995,996],{},"The sale of the card",[54,998,999],{},"Refund it in full, and only while nothing has been spent from the card. The card is then voided, so the money can't be both refunded and spent, and it can't go back on the rack.",[36,1001,1002,1007],{},[54,1003,1004],{},[60,1005,1006],{},"Something paid for with the card",[54,1008,1009],{},"The value goes back onto the card",[25,1011,1013],{"id":1012},"liability-blanks-dont-count","Liability: blanks don't count",[11,1015,1016],{},"Money taken for a gift card is owed to the holder until it's spent. A printed card only starts counting the moment it's sold, so 500 blank cards in a box add nothing to what you owe, and nor does a card sitting in a sale that hasn't been paid.",[30,1018,1019,1033],{},[33,1020,1021],{},[36,1022,1023,1026],{},[39,1024,1025],{},"The card is",[39,1027,1028,1029,1032],{},"Counted in ",[60,1030,1031],{},"Outstanding liability","?",[49,1034,1035,1043,1050,1057],{},[36,1036,1037,1040],{},[54,1038,1039],{},"Blank, in the box or on the rack",[54,1041,1042],{},"No",[36,1044,1045,1048],{},[54,1046,1047],{},"In a sale that isn't paid yet",[54,1049,1042],{},[36,1051,1052,1054],{},[54,1053,531],{},[54,1055,1056],{},"Yes, its remaining balance",[36,1058,1059,1062],{},[54,1060,1061],{},"Used up or voided",[54,1063,1042],{},[11,1065,1066,1067,110],{},"The liability belongs to the location that sold the card, wherever the box was sent. See ",[106,1068,1070],{"href":1069},"\u002Fhelp\u002Fretail\u002Fgift-card-liability-and-expiry","Gift card liability and expiry",[25,1072,1074],{"id":1073},"card-statuses","Card statuses",[30,1076,1077,1087],{},[33,1078,1079],{},[36,1080,1081,1084],{},[39,1082,1083],{},"Status",[39,1085,1086],{},"Meaning",[49,1088,1089,1098,1111,1121,1131],{},[36,1090,1091,1095],{},[54,1092,1093],{},[60,1094,850],{},[54,1096,1097],{},"A blank card from a batch. No value. Shown only when you filter for it.",[36,1099,1100,1105],{},[54,1101,1102],{},[60,1103,1104],{},"In a sale",[54,1106,1107,1108,1110],{},"Added to a sale that isn't paid yet. Another till can't sell it. Shown as ",[60,1109,850],{}," in the list.",[36,1112,1113,1118],{},[54,1114,1115],{},[60,1116,1117],{},"Active",[54,1119,1120],{},"Sold. Has a balance and can be spent.",[36,1122,1123,1128],{},[54,1124,1125],{},[60,1126,1127],{},"Depleted",[54,1129,1130],{},"Spent down to zero",[36,1132,1133,1137],{},[54,1134,1135],{},[60,1136,541],{},[54,1138,1139],{},"Lost, stolen or damaged before it was sold (on its own or with its whole batch), or its sale was refunded",[11,1141,1142,1143,1145,1146,1148],{},"Each batch on ",[60,1144,162],{}," shows how many of its cards are sold, how many are still blank, and how many were voided before anyone bought them. ",[60,1147,127],{}," adds them up per location.",[15,1150],{"alt":1151,"height":1152,"src":1153,"width":1154},"The Holiday 2026 batch: 200 cards at $50.00 each for Main, a progress bar, and 1 sold, 199 not sold yet, created Oct 18, 2026 by Julian Mercer, with a Download button.",159,"\u002Fhelp\u002Fretail\u002Fprinted-gift-cards\u002Fbatch.webp",494,[25,1156,1158],{"id":1157},"check-it-worked","Check it worked",[11,1160,1161,1162,1164,1165,1167,1168,1170,1171,1174],{},"After a sale, the card shows ",[60,1163,1117],{}," with its value in ",[60,1166,158],{},", and its batch shows one more sold. ",[60,1169,1031],{}," under ",[60,1172,1173],{},"Balance overview"," has gone up by the card's value.",[11,1176,1177,1178,1180,1181,1183,1184,1186],{},"After voiding a batch, ",[60,1179,127],{}," shows it with nothing on hand and its blanks under ",[60,1182,541],{},", and ",[60,1185,1031],{}," hasn't moved.",[25,1188,1190],{"id":1189},"faq","FAQ",[149,1192,1194],{"id":1193},"can-a-client-top-up-a-printed-card","Can a client top up a printed card?",[11,1196,1197],{},"Not yet. Sell them another card.",[149,1199,1201],{"id":1200},"can-i-sell-a-card-from-one-locations-box-at-another-location","Can I sell a card from one location's box at another location?",[11,1203,1204],{},"Yes. The batch's location records where the box went. The card can be sold at any of your locations, and its liability belongs to the location that sold it.",[149,1206,1208],{"id":1207},"do-printed-cards-expire","Do printed cards expire?",[11,1210,1211],{},"No. Like every gift card sold in Owneli, they have no expiry date.",[149,1213,1215],{"id":1214},"can-i-use-cards-a-printer-has-already-numbered","Can I use cards a printer has already numbered?",[11,1217,1218],{},"Not yet. Owneli makes the numbers, so each one is unique and print-safe: 12 characters without the easily confused I, O, 0 and 1.",[149,1220,1222],{"id":1221},"do-i-need-a-barcode-scanner","Do I need a barcode scanner?",[11,1224,1225],{},"No. Typing the 12 characters works the same way. A scanner is just faster at a busy till.",[149,1227,1229],{"id":1228},"what-if-i-sell-a-printed-card-by-mistake","What if I sell a printed card by mistake?",[11,1231,1232],{},"Refund the sale before the card is used, and the card is voided. Then sell the right card.",[149,1234,1236],{"id":1235},"a-box-went-missing-after-wed-sold-a-few-what-happens-to-those","A box went missing after we'd sold a few. What happens to those?",[11,1238,1239],{},"Nothing. Void the batch: the cards already sold keep their balance and keep working, and only the blanks left in the box are voided.",{"title":1241,"searchDepth":1242,"depth":1242,"links":1243},"",2,[1244,1245,1246,1254,1255,1256,1257,1262,1269,1270,1271,1279,1280,1281,1282,1283],{"id":27,"depth":1242,"text":28},{"id":113,"depth":1242,"text":114},{"id":143,"depth":1242,"text":144,"children":1247},[1248,1250,1251,1252,1253],{"id":151,"depth":1249,"text":152},3,{"id":166,"depth":1249,"text":167},{"id":176,"depth":1249,"text":177},{"id":195,"depth":1249,"text":196},{"id":210,"depth":1249,"text":211},{"id":240,"depth":1242,"text":241},{"id":339,"depth":1242,"text":340},{"id":435,"depth":1242,"text":436},{"id":442,"depth":1242,"text":443,"children":1258},[1259,1260,1261],{"id":454,"depth":1249,"text":455},{"id":465,"depth":1249,"text":466},{"id":476,"depth":1249,"text":477},{"id":584,"depth":1242,"text":585,"children":1263},[1264,1265,1266,1267,1268],{"id":590,"depth":1249,"text":591},{"id":608,"depth":1249,"text":609},{"id":619,"depth":1249,"text":620},{"id":630,"depth":1249,"text":631},{"id":640,"depth":1249,"text":641},{"id":672,"depth":1242,"text":673},{"id":804,"depth":1242,"text":805},{"id":828,"depth":1242,"text":829,"children":1272},[1273,1274,1275,1276,1277,1278],{"id":837,"depth":1249,"text":838},{"id":854,"depth":1249,"text":855},{"id":868,"depth":1249,"text":869},{"id":877,"depth":1249,"text":878},{"id":889,"depth":1249,"text":890},{"id":896,"depth":1249,"text":897},{"id":974,"depth":1242,"text":975},{"id":1012,"depth":1242,"text":1013},{"id":1073,"depth":1242,"text":1074},{"id":1157,"depth":1242,"text":1158},{"id":1189,"depth":1242,"text":1190,"children":1284},[1285,1286,1287,1288,1289,1290,1291],{"id":1193,"depth":1249,"text":1194},{"id":1200,"depth":1249,"text":1201},{"id":1207,"depth":1249,"text":1208},{"id":1214,"depth":1249,"text":1215},{"id":1221,"depth":1249,"text":1222},{"id":1228,"depth":1249,"text":1229},{"id":1235,"depth":1249,"text":1236},"retail","Make a batch of card numbers, send the print file to a card printer, and activate each printed card at the till when a client buys it.",false,"md","i-lucide-credit-card",[1298,1299,1300,1301,1302,1303,1304,1305,1306,1307],"printed gift cards","physical gift cards","plastic gift cards","activate a gift card at the till","gift card print file","gift card barcode","sell gift cards in store","holiday gift cards","card stock by location","void a batch of printed cards","en",{},true,35,"\u002Fhelp\u002Fretail\u002Fprinted-gift-cards",[108,1069,814],{"title":5,"description":1293},null,"help\u002Fretail\u002Fprinted-gift-cards","2026-10-19","8Awt01p9r8O-P3llYGOxh6bQiLlp6N8eQ61b6MybnWc",[1320,1331,1340,1348,1358,1367,1377,1387,1397,1407,1417,1427,1438],{"id":1321,"title":1322,"audience":6,"description":1323,"extension":1324,"icon":1325,"locale":1308,"meta":1326,"order":1327,"slug":1328,"stem":1329,"__hash__":1330},"helpCategories\u002Fhelp\u002Fcategories\u002Fgetting-started.yml","Getting started","Set up your workspace, learn the layout, and run your first day.","yml","i-lucide-compass",{},1,"getting-started","help\u002Fcategories\u002Fgetting-started","XWdLlczvAN2WkYFBnnFsRmqcxjJZ2gKwKvv6uq-Vz4E",{"id":1332,"title":1333,"audience":6,"description":1334,"extension":1324,"icon":1335,"locale":1308,"meta":1336,"order":1242,"slug":1337,"stem":1338,"__hash__":1339},"helpCategories\u002Fhelp\u002Fcategories\u002Fcalendar.yml","Calendar & booking","Book, move, and cancel appointments. Block time, work the waitlist, and read the grid at a glance.","i-lucide-calendar",{},"calendar","help\u002Fcategories\u002Fcalendar","z3KR3OktnhLsaie4PXcbGNMx2_qwpSKICgucJhJPImo",{"id":1341,"title":1342,"audience":6,"description":1343,"extension":1324,"icon":1296,"locale":1308,"meta":1344,"order":1249,"slug":1345,"stem":1346,"__hash__":1347},"helpCategories\u002Fhelp\u002Fcategories\u002Fcheckout.yml","Checkout & payments","Ring up a sale, take tips, handle deposits and fees, issue refunds, and close the drawer.",{},"checkout","help\u002Fcategories\u002Fcheckout","d3fGaGbg8UVNzV86Sm3UhMBmMVU5Uq7xuctHaJF8YEg",{"id":1349,"title":1350,"audience":6,"description":1351,"extension":1324,"icon":1352,"locale":1308,"meta":1353,"order":1354,"slug":1355,"stem":1356,"__hash__":1357},"helpCategories\u002Fhelp\u002Fcategories\u002Fclients.yml","Clients & forms","Add and find clients, read a client profile, and send forms and consents.","i-lucide-users",{},4,"clients","help\u002Fcategories\u002Fclients","dyjAyAySpkmSCM4wiDyiDzqMd8ozhtKDP-iw7hL5GB8",{"id":1359,"title":1360,"audience":6,"description":1361,"extension":1324,"icon":1362,"locale":1308,"meta":1363,"order":1364,"slug":1292,"stem":1365,"__hash__":1366},"helpCategories\u002Fhelp\u002Fcategories\u002Fretail.yml","Memberships, gift cards & stock","Memberships, packages and gift cards clients spend down over time, plus discounts, products and stock.","i-lucide-gift",{},5,"help\u002Fcategories\u002Fretail","_LyI2n8iDSMGQx_VrxsZYiqFdvhoiBB-wdOVIQERjow",{"id":1368,"title":1369,"audience":6,"description":1370,"extension":1324,"icon":1371,"locale":1308,"meta":1372,"order":1373,"slug":1374,"stem":1375,"__hash__":1376},"helpCategories\u002Fhelp\u002Fcategories\u002Foperations.yml","Operations","The internal side of the business, covering your written playbook, Planner boards, venue incidents, and the policies everyone signs.","i-lucide-briefcase",{},6,"operations","help\u002Fcategories\u002Foperations","luSTIvbrxAnMbbljwzuwD35YR2Xq6-n6HziARRXrq14",{"id":1378,"title":1379,"audience":6,"description":1380,"extension":1324,"icon":1381,"locale":1308,"meta":1382,"order":1383,"slug":1384,"stem":1385,"__hash__":1386},"helpCategories\u002Fhelp\u002Fcategories\u002Fteam.yml","Team & scheduling","Invite your team, set working hours and shifts, and handle timesheets, time off, commission and payroll.","i-lucide-id-card",{},7,"team","help\u002Fcategories\u002Fteam","82p-BQ6CYYNNt1GO80K3LXk-zcP5_6Tz-OA8hzQWB0Q",{"id":1388,"title":1389,"audience":6,"description":1390,"extension":1324,"icon":1391,"locale":1308,"meta":1392,"order":1393,"slug":1394,"stem":1395,"__hash__":1396},"helpCategories\u002Fhelp\u002Fcategories\u002Fgrowth.yml","Reports & growth","Read and export your reports, and grow with campaigns, automations, reviews, loyalty and Oryx.","i-lucide-trending-up",{},8,"growth","help\u002Fcategories\u002Fgrowth","8zQ8GEUGer6qaVxqH4V6H7Qa1R1CPcZ1gkGsL74JZSQ",{"id":1398,"title":1399,"audience":6,"description":1400,"extension":1324,"icon":1401,"locale":1308,"meta":1402,"order":1403,"slug":1404,"stem":1405,"__hash__":1406},"helpCategories\u002Fhelp\u002Fcategories\u002Fsettings.yml","Settings & admin","Services and pricing, who can see what, and moving your data in from another system.","i-lucide-settings",{},9,"settings","help\u002Fcategories\u002Fsettings","Rh-1T4iTtJkcK-o-n1olOGqTuFb3u3HsJ3w9anPS5Ak",{"id":1408,"title":1409,"audience":6,"description":1410,"extension":1324,"icon":1411,"locale":1308,"meta":1412,"order":1413,"slug":1414,"stem":1415,"__hash__":1416},"helpCategories\u002Fhelp\u002Fcategories\u002Faccount.yml","Your login and profile","Your own login, password, two-factor security, profile, and language.","i-lucide-user-circle",{},10,"account","help\u002Fcategories\u002Faccount","8rq4IYJIBjfrS6vI3NVuFEa6_2DFJY9hHbhft5lmpYA",{"id":1418,"title":1419,"audience":6,"description":1420,"extension":1324,"icon":1421,"locale":1308,"meta":1422,"order":1423,"slug":1424,"stem":1425,"__hash__":1426},"helpCategories\u002Fhelp\u002Fcategories\u002Fclasses.yml","Classes","Set up class types and a weekly timetable, run the roster and check-in, and change or cancel a class.","i-lucide-users-round",{},11,"classes","help\u002Fcategories\u002Fclasses","FSCZW6YrpwxAdhnLI0Ifyxs7zSnOE5ugnsH8kDrDi-s",{"id":1428,"title":1429,"audience":1430,"description":1431,"extension":1324,"icon":1432,"locale":1308,"meta":1433,"order":1434,"slug":1435,"stem":1436,"__hash__":1437},"helpCategories\u002Fhelp\u002Fcategories\u002Fbook-online.yml","Book online","client","Booking, paying, and managing your visit from your venue's booking page and the private links they send you.","i-lucide-globe",{},20,"book-online","help\u002Fcategories\u002Fbook-online","GGAAKN9iClyv52FA3Er7Af4YQtGbIzTRT303vOeiSB4",{"id":1439,"title":1440,"audience":1430,"description":1441,"extension":1324,"icon":1442,"locale":1308,"meta":1443,"order":1444,"slug":1445,"stem":1446,"__hash__":1447},"helpCategories\u002Fhelp\u002Fcategories\u002Fportal.yml","Your account and visits","Booking from your account, managing your visits, and using your wallet, memberships and rewards.","i-lucide-user-round",{},21,"portal","help\u002Fcategories\u002Fportal","uo0Lw9Pu1VwWJX1_sOT4LXIaNXQ4An31M7StYYHtcBw",[],[1450,2102,2483],{"id":1451,"title":109,"audience":6,"body":1452,"category":1292,"description":2086,"draft":1294,"extension":1295,"icon":1362,"keywords":2087,"locale":1308,"meta":2094,"navigation":1310,"order":2095,"path":108,"related":2096,"seo":2098,"sourceHash":1315,"stem":2099,"translationReviewed":1294,"updatedAt":2100,"__hash__":2101},"help\u002Fhelp\u002Fretail\u002Fgift-cards.md",{"type":8,"value":1453,"toc":2057},[1454,1462,1468,1470,1481,1485,1579,1587,1591,1604,1619,1623,1634,1637,1644,1687,1697,1701,1712,1729,1732,1745,1749,1752,1820,1824,1828,1864,1867,1917,1922,1924,1983,1985,2000,2004,2008,2013,2017,2026,2030,2035,2039],[11,1455,1456,1457,1459,1460,110],{},"Gift cards can be sold at checkout, bought by clients on your booking site, or issued by you as a gift. You can also sell printed cards from a rack at your till: see ",[106,1458,5],{"href":1312},". Every card, however it started, is listed under ",[60,1461,158],{},[15,1463],{"alt":1464,"height":1465,"src":1466,"width":1467},"The Gift cards sold page: Issue a card at the top right, the All cards and Printed cards switch, a search box and All statuses filter, Balance overview open with Outstanding liability, Active cards and Redeemed all-time, and the newest card with its code, purchaser, recipient, dates, status, values and a more-actions button.",743,"\u002Fhelp\u002Fretail\u002Fgift-cards\u002Flist.webp",1212,[25,1469,114],{"id":113},[116,1471,1472],{},[119,1473,1474,1476,1477,1480],{},[60,1475,123],{}," anyone who takes payments can sell a card at checkout. Seeing the list needs access to revenue setup; issuing a card from it needs permission to manage it. Voiding needs the ",[60,1478,1479],{},"Can void sales"," permission.",[25,1482,1484],{"id":1483},"sell-a-gift-card-at-checkout","Sell a gift card at checkout",[146,1486,1487,1489,1495,1497,1508,1512,1527,1531,1564,1568],{},[149,1488,591],{"id":590},[11,1490,594,1491,598,1493,110],{},[60,1492,597],{},[60,1494,601],{},[149,1496,631],{"id":630},[11,1498,1499,1500,1503,1504,1507],{},"Enter the ",[60,1501,1502],{},"Face value",". Add a ",[60,1505,1506],{},"Note (optional)"," if you want something on the receipt line.",[149,1509,1511],{"id":1510},"choose-how-its-delivered","Choose how it's delivered",[11,1513,1514,1515,1518,1519,1522,1523,1526],{},"Under ",[60,1516,1517],{},"How should this card be delivered?",", choose ",[60,1520,1521],{},"Send to recipient now"," to email their code when the sale is paid, or ",[60,1524,1525],{},"Hand to buyer"," if the buyer gives it themselves.",[149,1528,1530],{"id":1529},"add-the-recipient","Add the recipient",[11,1532,1499,1533,1536,1537,1539,1540,1543,1544,1547,1548,1551,1552,1555,1556,1559,1560,1563],{},[60,1534,1535],{},"Recipient email"," (needed for ",[60,1538,1521],{},"), the ",[60,1541,1542],{},"Recipient name"," and a ",[60,1545,1546],{},"Gift message",". Under ",[60,1549,1550],{},"Choose a design",", pick a look for their email, such as ",[60,1553,1554],{},"Birthday"," or ",[60,1557,1558],{},"Spa",". ",[60,1561,1562],{},"Preview the card"," shows what they'll get.",[149,1565,1567],{"id":1566},"add-it-to-the-sale","Add it to the sale",[11,1569,1570,1571,1574,1575,110],{},"Select the add button, for example ",[60,1572,1573],{},"Add $50.00 gift card",", then take payment as usual. See ",[106,1576,1578],{"href":1577},"\u002Fhelp\u002Fcheckout\u002Ftake-a-payment","Take a payment",[574,1580,1581],{},[11,1582,1583,1584,1586],{},"A sale that includes a gift card can't be paid for with another gift card, so ",[60,1585,601],{}," isn't offered as a payment method for it.",[25,1588,1590],{"id":1589},"give-a-treatment-instead-of-an-amount","Give a treatment instead of an amount",[11,1592,1593,1594,1555,1597,1600,1601,1603],{},"At checkout and on your booking site, the gift card form offers ",[60,1595,1596],{},"Amount",[60,1598,1599],{},"Treatment",". Choose ",[60,1602,1599],{},", pick the service and, when it has options, the option. The card holds the treatment's price on that day, locked at purchase, and the email tells the recipient it's enough for that treatment today. It can be spent on anything, so if the price rises later the recipient pays the difference, and if it falls the rest stays on the card.",[11,1605,1606,1607,1610,1611,1614,1615,110],{},"Every active service with a fixed price can be given unless you switch it off: open the service and, under ",[60,1608,1609],{},"Online booking",", turn off ",[60,1612,1613],{},"Can be given as a gift",". Services with a \"from\" price, a hidden price or no price aren't offered. See ",[106,1616,1618],{"href":1617},"\u002Fhelp\u002Fsettings\u002Fservices-and-pricing","Services and pricing",[25,1620,1622],{"id":1621},"send-a-gift-card-on-a-date","Send a gift card on a date",[11,1624,1514,1625,1518,1627,1630,1631,110],{},[60,1626,1517],{},[60,1628,1629],{},"On a date"," and pick the day, from tomorrow up to a year ahead. The card is issued and paid for at the sale, and the email goes at 9:00 that morning in the location's time zone. A gift for today is ",[60,1632,1633],{},"Send now",[11,1635,1636],{},"Until it goes, the code stays hidden: the buyer's receipt shows who it's for and when it sends, with the last four characters of the code; the recipient doesn't see it in their wallet; and the desk doesn't offer it as credit. Your team can still read the code on the card's panel.",[11,1638,1639,1640,1643],{},"The panel's ",[60,1641,1642],{},"Delivery"," card says when it sends. From it you can:",[30,1645,1646,1656],{},[33,1647,1648],{},[36,1649,1650,1653],{},[39,1651,1652],{},"Action",[39,1654,1655],{},"What it does",[49,1657,1658,1668,1677],{},[36,1659,1660,1665],{},[54,1661,1662],{},[60,1663,1664],{},"Change",[54,1666,1667],{},"Move the date, or correct the recipient's name, email, mobile or message",[36,1669,1670,1674],{},[54,1671,1672],{},[60,1673,1633],{},[54,1675,1676],{},"Send the email straight away instead of waiting",[36,1678,1679,1684],{},[54,1680,1681],{},[60,1682,1683],{},"Don't send",[54,1685,1686],{},"Keep the card active without emailing it, and hand the code over another way",[11,1688,1689,1692,1693,1696],{},[60,1690,1691],{},"Resend to recipient"," and ",[60,1694,1695],{},"Let the buyer send it"," aren't offered while a gift is waiting, so a code can never go out twice. Refunding or voiding the card cancels the send. A dated or treatment gift is one card for one person: add another line for a second gift.",[25,1698,1700],{"id":1699},"text-the-gift-too","Text the gift too",[11,1702,1703,1704,1707,1708,1711],{},"When your business's own texting line is live and registered for gift card texts (set up under ",[60,1705,1706],{},"Settings → Clients & messages → Texting & calls","), the gift card form also asks for the ",[60,1709,1710],{},"Recipient mobile",", at checkout and on your booking site. The email is still needed: the text goes as well, never instead.",[11,1713,1714,1715,1717,1718,1555,1721,1724,1725,1728],{},"The text leaves from your own line when the email goes, at the sale or at 9:00 on the chosen day. It goes only to a number that belongs to one of your clients who hasn't opted out of your texts, and never in your quiet hours. Otherwise the email goes alone, and the ",[60,1716,1642],{}," card says why, for example ",[60,1719,1720],{},"Sent by email (this number has not agreed to texts)",[60,1722,1723],{},"Sent by email (it was quiet hours, so no text)",". A text that went shows in the delivery history as ",[60,1726,1727],{},"by text"," with the last four digits of the number.",[11,1730,1731],{},"A texting line registered before gift card texts were added doesn't offer the mobile: those gifts go by email.",[11,1733,1734,1735,1737,1738,1740,1741,1744],{},"To add, correct or remove the mobile before the gift goes, use ",[60,1736,1664],{}," on the ",[60,1739,1642],{}," card. ",[60,1742,1743],{},"Remove number"," clears it.",[25,1746,1748],{"id":1747},"issue-a-card-as-a-gift-from-you","Issue a card as a gift from you",[11,1750,1751],{},"Use this for goodwill: an apology, a prize, a thank-you to a partner. Nobody pays for it.",[146,1753,1754,1758,1766,1770,1776,1780,1794,1798,1811,1815],{},[149,1755,1757],{"id":1756},"start","Start",[11,1759,155,1760,1762,1763,110],{},[60,1761,158],{}," and select ",[60,1764,1765],{},"Issue a card",[149,1767,1769],{"id":1768},"choose-the-amount","Choose the amount",[11,1771,1772,1773,110],{},"Pick an amount from $25 to $250, or enter a ",[60,1774,1775],{},"Custom amount",[149,1777,1779],{"id":1778},"add-a-recipient-if-any","Add a recipient, if any",[11,1781,1514,1782,1785,1786,1788,1789,1543,1791,1793],{},[60,1783,1784],{},"For someone special (optional)",", enter the ",[60,1787,1542],{},", ",[60,1790,1535],{},[60,1792,1546],{},". With an email, the card is sent to them.",[149,1795,1797],{"id":1796},"choose-where-its-valid","Choose where it's valid",[11,1799,1514,1800,1803,1804,1806,1807,1810],{},[60,1801,1802],{},"Valid at",", leave ",[60,1805,472],{},", or choose ",[60,1808,1809],{},"Selected locations"," and tick them.",[149,1812,1814],{"id":1813},"issue-it","Issue it",[11,1816,170,1817,1819],{},[60,1818,1765],{},". A message shows the new card's code.",[15,1821],{"alt":1822,"height":229,"src":1823,"width":231},"The Issue gift card panel: amount buttons from $25.00 to $250.00 with $100.00 chosen, Custom amount, For someone special (optional) with Recipient name, Recipient email and Gift message, Valid at with All locations or Selected locations, and Issue a card at the bottom.","\u002Fhelp\u002Fretail\u002Fgift-cards\u002Fissue.webp",[25,1825,1827],{"id":1826},"find-and-manage-a-card","Find and manage a card",[11,1829,1830,1831,1833,1834,1836,1837,1839,1840,1788,1843,1846,1847,1850,1851,1788,1854,1788,1857,1788,1860,1863],{},"The switch at the top shows ",[60,1832,846],{},"; ",[60,1835,162],{}," holds your printed batches and their stock. Search the list by code, recipient or purchaser, or filter by ",[60,1838,1083],{},". Select a card to open its panel: the ",[60,1841,1842],{},"Code",[60,1844,1845],{},"Balance",", who it's for, where it can be used, its expiry, and every ",[60,1848,1849],{},"Activity"," line (",[60,1852,1853],{},"Issued",[60,1855,1856],{},"Redeemed",[60,1858,1859],{},"Refunded",[60,1861,1862],{},"Adjusted",").",[11,1865,1866],{},"From the panel:",[30,1868,1869,1877],{},[33,1870,1871],{},[36,1872,1873,1875],{},[39,1874,1652],{},[39,1876,1655],{},[49,1878,1879,1888,1897,1907],{},[36,1880,1881,1885],{},[54,1882,1883],{},[60,1884,1691],{},[54,1886,1887],{},"Emails the card to the recipient again",[36,1889,1890,1894],{},[54,1891,1892],{},[60,1893,1695],{},[54,1895,1896],{},"Emails the buyer a link to choose a design, write a message and send the card themselves, so you don't take those details over the phone",[36,1898,1899,1904],{},[54,1900,1901],{},[60,1902,1903],{},"Refund to card",[54,1905,1906],{},"For account credit kept from a deposit: sends it back to the card that paid the deposit",[36,1908,1909,1914],{},[54,1910,1911],{},[60,1912,1913],{},"Void card",[54,1915,1916],{},"Clears the balance so the card can't be spent",[332,1918,1919],{},[11,1920,1921],{},"Voiding can't be undone. Use it for a card issued by mistake or one you believe has been stolen, not to tidy up old balances.",[25,1923,1074],{"id":1073},[30,1925,1926,1934],{},[33,1927,1928],{},[36,1929,1930,1932],{},[39,1931,1083],{},[39,1933,1086],{},[49,1935,1936,1945,1953,1963,1972],{},[36,1937,1938,1942],{},[54,1939,1940],{},[60,1941,1117],{},[54,1943,1944],{},"Has a balance and can be spent",[36,1946,1947,1951],{},[54,1948,1949],{},[60,1950,1127],{},[54,1952,1130],{},[36,1954,1955,1960],{},[54,1956,1957],{},[60,1958,1959],{},"Expired",[54,1961,1962],{},"Past its expiry date. Only cards imported from another system can have one.",[36,1964,1965,1969],{},[54,1966,1967],{},[60,1968,541],{},[54,1970,1971],{},"Cancelled by your team",[36,1973,1974,1978],{},[54,1975,1976],{},[60,1977,850],{},[54,1979,1980,1981,110],{},"A printed card that hasn't been sold. It has no value, and shows only when you filter for it. See ",[106,1982,5],{"href":1312},[25,1984,1158],{"id":1157},[11,1986,1987,1988,1990,1991,1170,1993,1995,1996,1999],{},"The card is in the list as ",[60,1989,1117],{}," with its full balance, and ",[60,1992,1031],{},[60,1994,1173],{}," has gone up by the same amount. If you sent it to a recipient, ",[60,1997,1998],{},"Shared with"," in its panel shows their email.",[25,2001,2003],{"id":2002},"if-something-goes-wrong","If something goes wrong",[149,2005,2007],{"id":2006},"the-recipient-didnt-get-the-email","The recipient didn't get the email",[11,2009,2010,2011,110],{},"Check the address in the card's panel, ask them to look in spam, then select ",[60,2012,1691],{},[149,2014,2016],{"id":2015},"a-scheduled-gift-didnt-send","A scheduled gift didn't send",[11,2018,2019,2020,2023,2024,110],{},"The people who handle payment problems get a notice naming the card by the last four characters of its code and saying why: the card was empty, had no email address, or the send didn't finish. The card's panel shows ",[60,2021,2022],{},"Failed"," with the reason. Fix what it names, then use ",[60,2025,1691],{},[149,2027,2029],{"id":2028},"a-client-wants-to-check-their-balance","A client wants to check their balance",[11,2031,2032,2033,110],{},"They can open the link in their email, or enter the code on your booking site. Clients with an account also see their cards in their wallet. To redeem a card at checkout, see ",[106,2034,815],{"href":814},[149,2036,2038],{"id":2037},"where-do-i-see-what-we-owe-on-gift-cards","Where do I see what we owe on gift cards?",[11,2040,2041,2042,2044,2045,2047,2048,1170,2051,2054,2055,110],{},"Open ",[60,2043,1173],{}," at the top of the list for ",[60,2046,1031],{},", and the ",[60,2049,2050],{},"Gift-card liability ledger",[60,2052,2053],{},"Reports",". See ",[106,2056,1070],{"href":1069},{"title":1241,"searchDepth":1242,"depth":1242,"links":2058},[2059,2060,2067,2068,2069,2070,2077,2078,2079,2080],{"id":113,"depth":1242,"text":114},{"id":1483,"depth":1242,"text":1484,"children":2061},[2062,2063,2064,2065,2066],{"id":590,"depth":1249,"text":591},{"id":630,"depth":1249,"text":631},{"id":1510,"depth":1249,"text":1511},{"id":1529,"depth":1249,"text":1530},{"id":1566,"depth":1249,"text":1567},{"id":1589,"depth":1242,"text":1590},{"id":1621,"depth":1242,"text":1622},{"id":1699,"depth":1242,"text":1700},{"id":1747,"depth":1242,"text":1748,"children":2071},[2072,2073,2074,2075,2076],{"id":1756,"depth":1249,"text":1757},{"id":1768,"depth":1249,"text":1769},{"id":1778,"depth":1249,"text":1779},{"id":1796,"depth":1249,"text":1797},{"id":1813,"depth":1249,"text":1814},{"id":1826,"depth":1242,"text":1827},{"id":1073,"depth":1242,"text":1074},{"id":1157,"depth":1242,"text":1158},{"id":2002,"depth":1242,"text":2003,"children":2081},[2082,2083,2084,2085],{"id":2006,"depth":1249,"text":2007},{"id":2015,"depth":1249,"text":2016},{"id":2028,"depth":1249,"text":2029},{"id":2037,"depth":1249,"text":2038},"Sell a gift card at checkout, issue one as a gift from you, send it to the recipient, and void or resend a card from the list.",[2088,2089,2090,2091,2092,2093],"set up gift cards","issue a gift card","sell a gift card","redeem a gift card at checkout","void a gift card","gift card codes",{},30,[1577,2097,1312],"\u002Fhelp\u002Fretail\u002Fpackages",{"title":109,"description":2086},"help\u002Fretail\u002Fgift-cards","2026-11-06","HDqsi1V4p1lbZuUpOTKB8vfpzHSRQNE8efulZR6Xo_E",{"id":2103,"title":1070,"audience":6,"body":2104,"category":1292,"description":2468,"draft":1294,"extension":1295,"icon":2469,"keywords":2470,"locale":1308,"meta":2476,"navigation":1310,"order":2477,"path":1069,"related":2478,"seo":2480,"sourceHash":1315,"stem":2481,"translationReviewed":1294,"updatedAt":2100,"__hash__":2482},"help\u002Fhelp\u002Fretail\u002Fgift-card-liability-and-expiry.md",{"type":8,"value":2105,"toc":2449},[2106,2109,2146,2153,2158,2160,2171,2175,2191,2195,2216,2220,2294,2299,2314,2318,2323,2376,2380,2383,2392,2398,2400,2413,2415,2419,2428,2432,2438,2442],[11,2107,2108],{},"Money taken for a gift card isn't revenue yet. It's money you owe the holder until they spend it. Owneli tracks that balance so you always know what's outstanding, and your accountant gets the numbers without a year-end scramble.",[30,2110,2111,2120],{},[33,2112,2113],{},[36,2114,2115,2117],{},[39,2116,47],{},[39,2118,2119],{},"Effect on your books",[49,2121,2122,2130,2138],{},[36,2123,2124,2127],{},[54,2125,2126],{},"A card is sold",[54,2128,2129],{},"Cash in, and what you owe goes up. Not revenue yet.",[36,2131,2132,2135],{},[54,2133,2134],{},"A card is spent",[54,2136,2137],{},"What you owe goes down, and the sale counts as revenue",[36,2139,2140,2143],{},[54,2141,2142],{},"A card expires with money on it",[54,2144,2145],{},"The balance stops counting as owed. Whether you can keep it is for your accountant, and it's regulated in many places.",[11,2147,2148,2149,110],{},"Packages work the same way. See ",[106,2150,2152],{"href":2151},"\u002Fhelp\u002Fgrowth\u002Funderstand-the-finance-reports","Understand the finance reports",[11,2154,2155,2156,110],{},"Printed gift cards count only once they're sold. A box of blank cards, or a card in a sale that isn't paid yet, adds nothing to what you owe. See ",[106,2157,5],{"href":1312},[25,2159,114],{"id":113},[116,2161,2162],{},[119,2163,2164,2166,2167,2170],{},[60,2165,123],{}," the reports need access to reports. The ",[60,2168,2169],{},"Gift cards sold"," page needs access to revenue setup.",[25,2172,2174],{"id":2173},"check-what-you-owe-right-now","Check what you owe right now",[11,2176,155,2177,2179,2180,1559,2182,2184,2185,1692,2188,110],{},[60,2178,158],{}," and open ",[60,2181,1173],{},[60,2183,1031],{}," is what clients can still spend, beside ",[60,2186,2187],{},"Active cards",[60,2189,2190],{},"Redeemed all-time",[25,2192,2194],{"id":2193},"gifts-that-havent-been-sent-yet","Gifts that haven't been sent yet",[11,2196,2197,2198,2200,2201,2203,2204,2206,2207,2210,2211,2213,2214,110],{},"A gift card sold to be sent on a later date is owed from the day it's sold, like any other card, so it's already in ",[60,2199,1031],{},". On the ",[60,2202,2050],{},", the ",[60,2205,1031],{}," tile says underneath how much of that is still waiting to go, for example ",[60,2208,2209],{},"Not yet sent: $1,240.00 (16 cards)",". To see those cards, filter ",[60,2212,2169],{}," by ",[60,2215,1629],{},[25,2217,2219],{"id":2218},"read-the-liability-ledger","Read the liability ledger",[146,2221,2222,2226,2232,2236,2239,2243,2265,2269],{},[149,2223,2225],{"id":2224},"open-the-report","Open the report",[11,2227,155,2228,2179,2230,110],{},[60,2229,2053],{},[60,2231,2050],{},[149,2233,2235],{"id":2234},"choose-the-period","Choose the period",[11,2237,2238],{},"Pick the dates, for example last month.",[149,2240,2242],{"id":2241},"read-the-totals","Read the totals",[11,2244,2245,2246,1788,2249,1788,2252,2254,2255,1692,2258,2261,2262,2264],{},"The tiles show the ",[60,2247,2248],{},"Opening balance",[60,2250,2251],{},"Closing balance",[60,2253,1031],{},", and what was ",[60,2256,2257],{},"Issued in range",[60,2259,2260],{},"Redeemed in range",". If expired cards still hold money, ",[60,2263,1031],{}," says how much underneath.",[149,2266,2268],{"id":2267},"read-the-days","Read the days",[11,2270,2271,2272,1788,2275,1788,2278,1788,2281,1788,2283,1788,2286,1788,2288,1692,2291,110],{},"Each row is a day: ",[60,2273,2274],{},"Value issued",[60,2276,2277],{},"Value redeemed",[60,2279,2280],{},"Refunded to cards",[60,2282,541],{},[60,2284,2285],{},"Other adjustments",[60,2287,1959],{},[60,2289,2290],{},"Net liability change",[60,2292,2293],{},"Balance at day end",[15,2295],{"alt":2296,"height":2297,"src":2298,"width":971},"The Gift-card liability ledger for the last 30 days at Main: tiles for Opening balance $100.00, Closing balance $400.00, Outstanding liability $400.00 plus $75.00 on expired cards, Active cards with balance 3, Issued in range $350.00 and Redeemed in range $50.00, above the daily table of issued, redeemed, refunded, voided, adjusted and expired amounts.",820,"\u002Fhelp\u002Fretail\u002Fgift-card-liability-and-expiry\u002Fledger.webp",[233,2300,2301],{},[11,2302,2303,2304,2306,2307,2309,2310,2313],{},"Reconcile once a month. This month's ",[60,2305,2251],{}," should equal the ",[60,2308,2248],{},", plus what was issued, minus what was redeemed, plus or minus adjustments and expiries. If it doesn't match your accounts, ",[60,2311,2312],{},"Liability activity"," lists every transaction that moved it.",[25,2315,2317],{"id":2316},"other-reports-that-help","Other reports that help",[11,2319,2320,2321,110],{},"All are under ",[60,2322,2053],{},[30,2324,2325,2335],{},[33,2326,2327],{},[36,2328,2329,2332],{},[39,2330,2331],{},"Report",[39,2333,2334],{},"What it answers",[49,2336,2337,2347,2356,2366],{},[36,2338,2339,2344],{},[54,2340,2341],{},[60,2342,2343],{},"Liability summary",[54,2345,2346],{},"Everything you owe clients right now: gift card balances and unused package sessions",[36,2348,2349,2353],{},[54,2350,2351],{},[60,2352,2312],{},[54,2354,2355],{},"Every gift card or package sale and redemption that moved the balance",[36,2357,2358,2363],{},[54,2359,2360],{},[60,2361,2362],{},"Deferred revenue & MRR",[54,2364,2365],{},"What you owe beside your recurring membership revenue",[36,2367,2368,2373],{},[54,2369,2370],{},[60,2371,2372],{},"Finance summary",[54,2374,2375],{},"Revenue, refunds, fees and gift card liability for a period, on one page",[25,2377,2379],{"id":2378},"expiry","Expiry",[11,2381,2382],{},"Gift cards sold or issued in Owneli have no expiry date, so they never expire. Cards brought over from another system keep the expiry date they had there.",[11,2384,2385,2386,2388,2389,110],{},"When an imported card's date passes, it shows ",[60,2387,1959],{}," and can no longer be spent. Its panel shows the date, and warns when it's close, for example ",[60,2390,2391],{},"Expires in 3 days",[2393,2394,2395],"warning",{},[11,2396,2397],{},"Gift card expiry is regulated, and many places limit or ban it. Some require unclaimed balances to be paid to the government. What to do with expired balances is for your business and its advisers to decide.",[25,2399,1158],{"id":1157},[11,2401,446,2402,2404,2405,2407,2408,2410,2411,110],{},[60,2403,2251],{}," for last month matches the ",[60,2406,2248],{}," for this month, and ",[60,2409,1031],{}," on the report matches the figure on ",[60,2412,2169],{},[25,2414,2003],{"id":2002},[149,2416,2418],{"id":2417},"a-card-expired-but-the-client-wants-to-use-it","A card expired, but the client wants to use it",[11,2420,2421,2422,2424,2425,2427],{},"An expired card can't be reopened or extended. If you choose to honour it, issue a new card for the amount from ",[60,2423,158],{}," with ",[60,2426,1765],{},", so the ledger stays accurate.",[149,2429,2431],{"id":2430},"can-i-write-off-old-balances-on-cards-nobody-uses","Can I write off old balances on cards nobody uses?",[11,2433,2434,2435,2437],{},"Not by yourself. In most places the money is still owed until any legal expiry or unclaimed-property rules apply. Take the ",[60,2436,2050],{}," to your accountant.",[149,2439,2441],{"id":2440},"do-gift-cards-pay-commission","Do gift cards pay commission?",[11,2443,2444,2445,110],{},"A sale can pay commission if one of your commission rules covers gift cards. Spending a card doesn't. See ",[106,2446,2448],{"href":2447},"\u002Fhelp\u002Fteam\u002Fcommission-and-compensation","Commission and compensation",{"title":1241,"searchDepth":1242,"depth":1242,"links":2450},[2451,2452,2453,2454,2460,2461,2462,2463],{"id":113,"depth":1242,"text":114},{"id":2173,"depth":1242,"text":2174},{"id":2193,"depth":1242,"text":2194},{"id":2218,"depth":1242,"text":2219,"children":2455},[2456,2457,2458,2459],{"id":2224,"depth":1249,"text":2225},{"id":2234,"depth":1249,"text":2235},{"id":2241,"depth":1249,"text":2242},{"id":2267,"depth":1249,"text":2268},{"id":2316,"depth":1242,"text":2317},{"id":2378,"depth":1242,"text":2379},{"id":1157,"depth":1242,"text":1158},{"id":2002,"depth":1242,"text":2003,"children":2464},[2465,2466,2467],{"id":2417,"depth":1249,"text":2418},{"id":2430,"depth":1249,"text":2431},{"id":2440,"depth":1249,"text":2441},"See how much you owe on gift cards, read the liability ledger, reconcile it each month, and know what happens when a card expires.","i-lucide-scale",[2471,2472,2473,2474,2475],"gift card liability","outstanding gift card balance","gift card expiry rules","unredeemed gift cards report","gift card breakage",{},110,[108,1312,2151,2479],"\u002Fhelp\u002Fgrowth\u002Fwhich-report-answers-my-question",{"title":1070,"description":2468},"help\u002Fretail\u002Fgift-card-liability-and-expiry","TY1kjOey1hiJ1RK6elgQdf44p4HGy8kQCjzfgtoLrnI",{"id":2484,"title":2485,"audience":6,"body":2486,"category":1345,"description":2744,"draft":1294,"extension":1295,"icon":2745,"keywords":2746,"locale":1308,"meta":2753,"navigation":1310,"order":2754,"path":814,"related":2755,"seo":2757,"sourceHash":1315,"stem":2758,"translationReviewed":1294,"updatedAt":2759,"__hash__":2760},"help\u002Fhelp\u002Fcheckout\u002Fredeem-gift-cards-packages-and-memberships.md","Redeem a gift card, package, or membership at checkout",{"type":8,"value":2487,"toc":2721},[2488,2491,2493,2510,2514,2556,2560,2612,2618,2623,2639,2643,2654,2658,2661,2663,2676,2678,2682,2689,2693,2696,2700,2703,2707,2710,2714],[11,2489,2490],{},"Let a client pay with value they already hold: a gift card, a session from a package, a credit or balance from their membership, or account credit. Whatever it doesn't cover stays on the sale for another method.",[25,2492,114],{"id":113},[116,2494,2495,2504],{},[119,2496,2497,2500,2501,2503],{},[60,2498,2499],{},"Packages, memberships and account credit"," belong to a client, so the sale needs that ",[60,2502,1430],{}," on it.",[119,2505,2506,2509],{},[60,2507,2508],{},"A gift card"," works for anyone who has its code.",[25,2511,2513],{"id":2512},"redeem-a-gift-card","Redeem a gift card",[146,2515,2516,2520,2528,2532,2546,2550],{},[149,2517,2519],{"id":2518},"choose-gift-card","Choose Gift card",[11,2521,2522,2523,598,2526,110],{},"On the payment step, under ",[60,2524,2525],{},"Method",[60,2527,601],{},[149,2529,2531],{"id":2530},"enter-the-code","Enter the code",[11,2533,2534,2535,2538,2539,2542,2543,110],{},"Type the 12-character code in ",[60,2536,2537],{},"Gift card code",". Dashes are optional. The card's balance appears, with ",[60,2540,2541],{},"Covers it"," or the amount ",[60,2544,2545],{},"Still owed",[149,2547,2549],{"id":2548},"charge-it","Charge it",[11,2551,170,2552,2555],{},[60,2553,2554],{},"Charge",". The card pays up to its balance. Anything left stays on the sale: take it with the next method.",[25,2557,2559],{"id":2558},"redeem-a-package-session-or-membership-credit","Redeem a package session or membership credit",[146,2561,2562,2566,2588,2592,2595,2598],{},[149,2563,2565],{"id":2564},"choose-the-benefit","Choose the benefit",[11,2567,2522,2568,598,2570,1555,2573,1559,2576,2578,2579,1559,2582,2584,2585,110],{},[60,2569,2525],{},[60,2571,2572],{},"Package",[60,2574,2575],{},"Membership",[60,2577,2572],{}," shows how many sessions are left, such as ",[60,2580,2581],{},"3 sessions left",[60,2583,2575],{}," shows ",[60,2586,2587],{},"credit",[149,2589,2591],{"id":2590},"pick-which-one-if-theres-a-choice","Pick which one, if there's a choice",[11,2593,2594],{},"If the client holds more than one that fits, pick the one to use. It covers the matching service on the sale.",[149,2596,2549],{"id":2597},"charge-it-1",[11,2599,2600,2601,2604,2605,386,2608,2611],{},"A card below shows the package or membership, ",[60,2602,2603],{},"Covers"," the matching service, and the amount it takes off. Select ",[60,2606,2607],{},"Redeem 1 session",[60,2609,2610],{},"Redeem 1 credit"," for a membership. One session comes off the client's package or membership.",[11,2613,2614,2617],{},[60,2615,2616],{},"Membership balance"," works the same way for a membership that adds money to a wallet each period: it pays like store credit, up to the balance.",[15,2619],{"alt":2620,"height":571,"src":2621,"width":2622},"The Method choices on the payment step for a client with a membership and a saved card: Visa ending 4242 (Card on file) chosen first, then External terminal, Cash, Check, Gift card, Membership with credit under it, and Self checkout.","\u002Fhelp\u002Fcheckout\u002Fredeem-gift-cards-packages-and-memberships\u002Fmethods.webp",708,[233,2624,2625],{},[11,2626,2627,2628,2631,2632,2635,2636,110],{},"Selling a package and using its first session in the same visit? The cart offers ",[60,2629,2630],{},"Cover with a package",". Select ",[60,2633,2634],{},"Cover",", and the service line shows ",[60,2637,2638],{},"Package benefit · $0",[25,2640,2642],{"id":2641},"use-account-credit","Use account credit",[11,2644,2645,2646,2649,2650,2653],{},"When a client has account credit, such as a referral reward or a left-over deposit, the payment step shows ",[60,2647,2648],{},"Available credit"," with the amount. Select ",[60,2651,2652],{},"Apply"," to use it.",[25,2655,2657],{"id":2656},"tips-are-paid-separately","Tips are paid separately",[11,2659,2660],{},"Packages, memberships, membership balances and account credit pay for the visit, never the tip. A tip on a fully covered visit is left on the sale, so the client can still add one by card or cash.",[25,2662,1158],{"id":1157},[11,2664,2665,2666,2668,2669,1788,2671,1555,2673,2675],{},"Each redemption prints on the receipt as its own payment line: ",[60,2667,601],{}," with the balance left, ",[60,2670,2572],{},[60,2672,2575],{},[60,2674,2616],{},". The client's package or membership shows one session fewer.",[25,2677,2003],{"id":2002},[149,2679,2681],{"id":2680},"package-or-membership-isnt-offered","Package or Membership isn't offered",[11,2683,2684,2685,110],{},"There's no client on the sale, the package or membership has expired or been used up, nothing on the sale is covered by it, or it isn't valid at this location. A membership with a failed renewal payment is locked until the payment is sorted. See ",[106,2686,2688],{"href":2687},"\u002Fhelp\u002Fretail\u002Ffix-a-failed-membership-payment","Fix a failed membership payment",[149,2690,2692],{"id":2691},"the-gift-card-is-refused","The gift card is refused",[11,2694,2695],{},"The message says why: no card with that code, the card has expired or been cancelled, it has no balance left, or it isn't valid at this location.",[149,2697,2699],{"id":2698},"gift-card-isnt-in-the-list-at-all","Gift card isn't in the list at all",[11,2701,2702],{},"The sale is selling a gift card. A gift card can't be paid for with another gift card, because moving value between cards that way leaves no trail.",[149,2704,2706],{"id":2705},"someone-elses-package","Someone else's package",[11,2708,2709],{},"Packages and memberships belong to the client on the sale; the till won't use another client's. Gift cards are different: whoever has the code can spend it.",[149,2711,2713],{"id":2712},"a-redeemed-session-needs-to-go-back","A redeemed session needs to go back",[11,2715,2716,2717,110],{},"Refund the sale. A whole-sale refund returns the session or credit to the client. See ",[106,2718,2720],{"href":2719},"\u002Fhelp\u002Fcheckout\u002Frefunds-and-the-cash-drawer","Refunds and the cash drawer",{"title":1241,"searchDepth":1242,"depth":1242,"links":2722},[2723,2724,2729,2734,2735,2736,2737],{"id":113,"depth":1242,"text":114},{"id":2512,"depth":1242,"text":2513,"children":2725},[2726,2727,2728],{"id":2518,"depth":1249,"text":2519},{"id":2530,"depth":1249,"text":2531},{"id":2548,"depth":1249,"text":2549},{"id":2558,"depth":1242,"text":2559,"children":2730},[2731,2732,2733],{"id":2564,"depth":1249,"text":2565},{"id":2590,"depth":1249,"text":2591},{"id":2597,"depth":1249,"text":2549},{"id":2641,"depth":1242,"text":2642},{"id":2656,"depth":1242,"text":2657},{"id":1157,"depth":1242,"text":1158},{"id":2002,"depth":1242,"text":2003,"children":2738},[2739,2740,2741,2742,2743],{"id":2680,"depth":1249,"text":2681},{"id":2691,"depth":1249,"text":2692},{"id":2698,"depth":1249,"text":2699},{"id":2705,"depth":1249,"text":2706},{"id":2712,"depth":1249,"text":2713},"Pay a sale with a gift card, a prepaid package session, a membership credit or balance, or account credit, and see what each one can't cover.","i-lucide-wallet-cards",[2747,2748,2749,2750,2751,2752],"redeem gift card at checkout","use package session","membership credit at pos","account credit","gift card doesn't cover the full amount","package not showing",{},70,[1577,2756,108],"\u002Fhelp\u002Fcheckout\u002Fsplit-and-partial-payments",{"title":2485,"description":2744},"help\u002Fcheckout\u002Fredeem-gift-cards-packages-and-memberships","2026-10-29","T7dfg8LpAneYzlmpcqyWvfwQdEbV3Uk2VEiW9T_CdPk",[],[2763,2765,2767,2769,2771,2773,2774],{"path":2764,"translationReviewed":1310},"\u002Fhelp\u002Fel\u002Fretail\u002Fprinted-gift-cards",{"path":2766,"translationReviewed":1310},"\u002Fhelp\u002Fes\u002Fretail\u002Fprinted-gift-cards",{"path":2768,"translationReviewed":1310},"\u002Fhelp\u002Ffr\u002Fretail\u002Fprinted-gift-cards",{"path":2770,"translationReviewed":1310},"\u002Fhelp\u002Fpt-br\u002Fretail\u002Fprinted-gift-cards",{"path":2772,"translationReviewed":1310},"\u002Fhelp\u002Fpt-pt\u002Fretail\u002Fprinted-gift-cards",{"path":1312,"translationReviewed":1294},{"path":2775,"translationReviewed":1310},"\u002Fhelp\u002Fsq\u002Fretail\u002Fprinted-gift-cards",1794073890982]