[{"data":1,"prerenderedAt":1334},["ShallowReactive",2],{"help:\u002Fhelp\u002Fsettings\u002Fonline-presence":3,"help-all-categories":296,"help-cat-articles:\u002Fhelp\u002Fsettings\u002Fonline-presence":415,"help-related:\u002Fhelp\u002Fsettings\u002Fonline-presence":416},{"id":4,"title":5,"audience":6,"body":7,"category":275,"description":276,"draft":277,"extension":278,"icon":279,"keywords":280,"meta":287,"navigation":288,"order":289,"path":290,"related":291,"seo":292,"stem":293,"updatedAt":294,"__hash__":295},"help\u002Fhelp\u002Fsettings\u002Fonline-presence.md","Publish your online presence page","clinic",{"type":8,"value":9,"toc":257},"minimark",[10,31,46,51,121,125,167,171,174,202,217,221,225,234,238,246,250],[11,12,13,14,18,19,22,23,26,27,30],"p",{},"Every location gets a public venue page — where clients land from your booking link, Google profile, or Instagram bio. Build it with the guided wizard under ",[15,16,17],"strong",{},"Settings → Workspace → Locations → (your location) → Presence",", pass the readiness checks, and ",[15,20,21],{},"publish"," to flip it from ",[15,24,25],{},"Unlisted"," to ",[15,28,29],{},"Listed",".",[11,32,33,36,37,40,41,45],{},[15,34,35],{},"Who can publish:"," the ",[15,38,39],{},"online booking — manage"," capability ",[42,43,44],"em",{},"and"," manager level or above — putting a business's public page live is a deliberate act.",[47,48,50],"h2",{"id":49},"what-goes-on-the-presence-page","What goes on the presence page?",[52,53,54,67],"table",{},[55,56,57],"thead",{},[58,59,60,64],"tr",{},[61,62,63],"th",{},"Section",[61,65,66],{},"Content",[68,69,70,81,91,101,111],"tbody",{},[58,71,72,78],{},[73,74,75],"td",{},[15,76,77],{},"The basics",[73,79,80],{},"Address (or \"no physical address\" for mobile businesses), phone, email, directions",[58,82,83,88],{},[73,84,85],{},[15,86,87],{},"Description",[73,89,90],{},"What you do, in your own words",[58,92,93,98],{},[73,94,95],{},[15,96,97],{},"Photos",[73,99,100],{},"Uploaded images with a chosen cover — pages with real photos convert",[58,102,103,108],{},[73,104,105],{},[15,106,107],{},"Amenities, highlights, values",[73,109,110],{},"Picked from built-in lists (parking, accessibility, and so on)",[58,112,113,118],{},[73,114,115],{},[15,116,117],{},"Opening hours",[73,119,120],{},"Shown on the page",[47,122,124],{"id":123},"how-do-i-publish-the-page","How do I publish the page?",[126,127,128,133,142,146,149,153,156,159],"steps",{},[129,130,132],"h3",{"id":131},"open-the-locations-presence-page","Open the location's Presence page",[11,134,135,138,139,30],{},[15,136,137],{},"Settings → Workspace → Locations",", open the location, go to ",[15,140,141],{},"Presence",[129,143,145],{"id":144},"work-through-the-wizard","Work through the wizard",[11,147,148],{},"Fill each section above. You can save and come back — nothing is public yet.",[129,150,152],{"id":151},"pass-the-readiness-checks","Pass the readiness checks",[11,154,155],{},"The page runs a checklist of what's still missing, with required items marked. Fix what's flagged.",[129,157,158],{"id":21},"Publish",[11,160,161,162,26,164,166],{},"When the checks pass, publish flips the page from ",[15,163,25],{},[15,165,29],{}," — live at your venue URL immediately. You can unlist again at any time.",[47,168,170],{"id":169},"after-its-live","After it's live",[11,172,173],{},"The Presence page becomes a small dashboard for that location:",[175,176,177,184,190],"ul",{},[178,179,180,183],"li",{},[15,181,182],{},"KPIs"," — new clients, average appointment value, share of bookings arriving online.",[178,185,186,189],{},[15,187,188],{},"Recent activity"," — bookings and conversions attributed to the page.",[178,191,192,195,196,201],{},[15,193,194],{},"Related add-ons"," — shortcuts to ",[197,198,200],"a",{"href":199},"\u002Fhelp\u002Fsettings\u002Fgoogle-reserve","Get found on Google"," and the Google rating boost.",[203,204,205],"tip",{},[11,206,207,208,212,213,216],{},"Your brand colours and logo come from ",[197,209,211],{"href":210},"\u002Fhelp\u002Fsettings\u002Fbrand-and-appearance","Brand and appearance"," — the presence wizard is about this location's ",[42,214,215],{},"content",", not styling.",[47,218,220],{"id":219},"common-questions","Common questions",[129,222,224],{"id":223},"whats-the-difference-between-unlisted-and-listed","What's the difference between unlisted and listed?",[11,226,227,229,230,233],{},[15,228,25],{}," pages aren't reachable by the public; ",[15,231,232],{},"listed"," pages are live at your venue URL. Publishing is the switch between them.",[129,235,237],{"id":236},"do-clients-need-the-presence-page-to-book-online","Do clients need the presence page to book online?",[11,239,240,241,245],{},"It's the front door — your booking flow lives behind it. Turn on ",[197,242,244],{"href":243},"\u002Fhelp\u002Fsettings\u002Fonline-booking","online booking"," and publish the page together.",[129,247,249],{"id":248},"i-have-several-locations-one-page-or-many","I have several locations — one page or many?",[11,251,252,253,30],{},"One page per location, each with its own content, photos, hours, and URL. See ",[197,254,256],{"href":255},"\u002Fhelp\u002Fsettings\u002Fmultiple-locations","Working with multiple locations",{"title":258,"searchDepth":259,"depth":259,"links":260},"",2,[261,262,269,270],{"id":49,"depth":259,"text":50},{"id":123,"depth":259,"text":124,"children":263},[264,266,267,268],{"id":131,"depth":265,"text":132},3,{"id":144,"depth":265,"text":145},{"id":151,"depth":265,"text":152},{"id":21,"depth":265,"text":158},{"id":169,"depth":259,"text":170},{"id":219,"depth":259,"text":220,"children":271},[272,273,274],{"id":223,"depth":265,"text":224},{"id":236,"depth":265,"text":237},{"id":248,"depth":265,"text":249},"settings","How to build and publish each location's public page in Owneli — profile, photos, hours, readiness checks, and going from unlisted to listed.",false,"md","i-lucide-globe",[281,282,283,284,285,286],"publish my booking page","public venue page","business profile page","add photos to booking page","unlisted vs listed","online presence",{},true,120,"\u002Fhelp\u002Fsettings\u002Fonline-presence",[243,210,255],{"title":5,"description":276},"help\u002Fsettings\u002Fonline-presence","2026-08-14","iO9_3v5pdUSdohm2pJeD6P93yWYmleShuDuoIBW3OZs",[297,308,317,326,336,346,356,366,376,385,395,405],{"id":298,"title":299,"audience":6,"description":300,"extension":301,"icon":302,"meta":303,"order":304,"slug":305,"stem":306,"__hash__":307},"helpCategories\u002Fhelp\u002Fcategories\u002Fgetting-started.yml","Getting started","Set up your workspace, learn the layout, and run your first day.","yml","i-lucide-compass",{},1,"getting-started","help\u002Fcategories\u002Fgetting-started","lTnfg_2tKvxQ9QanJ9XY3shoBHrJNWNfnxhcYaaKKPI",{"id":309,"title":310,"audience":6,"description":311,"extension":301,"icon":312,"meta":313,"order":259,"slug":314,"stem":315,"__hash__":316},"helpCategories\u002Fhelp\u002Fcategories\u002Fcalendar.yml","Calendar & booking","Book, move, and cancel appointments. Block time, work the waitlist, and read the grid at a glance.","i-lucide-calendar",{},"calendar","help\u002Fcategories\u002Fcalendar","s5UMHzRIeTUFi7mdsOyuSluzJBp79U9WTsTpOtbaW-E",{"id":318,"title":319,"audience":6,"description":320,"extension":301,"icon":321,"meta":322,"order":265,"slug":323,"stem":324,"__hash__":325},"helpCategories\u002Fhelp\u002Fcategories\u002Fcheckout.yml","Checkout & payments","Ring up a sale, take tips, handle deposits and fees, issue refunds, and close the drawer.","i-lucide-credit-card",{},"checkout","help\u002Fcategories\u002Fcheckout","4PQPgJd7Z25g0SvtoqqdMlnzk3DlcJpaZhNAiNiYVW0",{"id":327,"title":328,"audience":6,"description":329,"extension":301,"icon":330,"meta":331,"order":332,"slug":333,"stem":334,"__hash__":335},"helpCategories\u002Fhelp\u002Fcategories\u002Fclients.yml","Clients & forms","Add and find clients, read a client profile, and send forms and consents.","i-lucide-users",{},4,"clients","help\u002Fcategories\u002Fclients","u-tqzEJo2gR_wJ7x7y-EMIF3L4TP9EuBWlamwgwCC0I",{"id":337,"title":338,"audience":6,"description":339,"extension":301,"icon":340,"meta":341,"order":342,"slug":343,"stem":344,"__hash__":345},"helpCategories\u002Fhelp\u002Fcategories\u002Fretail.yml","Memberships, packages & gift cards","The things clients buy once and spend down over time, and how each one behaves at checkout.","i-lucide-gift",{},5,"retail","help\u002Fcategories\u002Fretail","wVVr_rc_P9p2RZWwy0XKsNB9fQ7XtQxxIz4qnixkGkg",{"id":347,"title":348,"audience":6,"description":349,"extension":301,"icon":350,"meta":351,"order":352,"slug":353,"stem":354,"__hash__":355},"helpCategories\u002Fhelp\u002Fcategories\u002Foperations.yml","Operations","The internal side of the business, covering your written playbook, task boards, venue incidents, and the policies everyone signs.","i-lucide-briefcase",{},6,"operations","help\u002Fcategories\u002Foperations","kSPRTYYbOW5LBNuaYXGv0C4IE7BqS2n-OkCSI97f-cM",{"id":357,"title":358,"audience":6,"description":359,"extension":301,"icon":360,"meta":361,"order":362,"slug":363,"stem":364,"__hash__":365},"helpCategories\u002Fhelp\u002Fcategories\u002Fteam.yml","Team & scheduling","Working hours, the weekly roster, clock-in, timesheets, and time off.","i-lucide-id-card",{},7,"team","help\u002Fcategories\u002Fteam","1cMbCRwUmewb4t_DwUJ7jJUjntx-odU8jRDgBredsPs",{"id":367,"title":368,"audience":6,"description":369,"extension":301,"icon":370,"meta":371,"order":372,"slug":373,"stem":374,"__hash__":375},"helpCategories\u002Fhelp\u002Fcategories\u002Fgrowth.yml","Reports & growth","Read the numbers, export them, and find the report you actually need.","i-lucide-trending-up",{},8,"growth","help\u002Fcategories\u002Fgrowth","3XyCU-DkoYi7xSPz0tDRohlYkNBUS0YsLo-insknI8o",{"id":377,"title":378,"audience":6,"description":379,"extension":301,"icon":380,"meta":381,"order":382,"slug":275,"stem":383,"__hash__":384},"helpCategories\u002Fhelp\u002Fcategories\u002Fsettings.yml","Settings & admin","Services and pricing, who can see what, and moving your data in from another system.","i-lucide-settings",{},9,"help\u002Fcategories\u002Fsettings","rdLQHp7tfAu5iySbsypfXu1kOuujDAuLVk6yGidNvtQ",{"id":386,"title":387,"audience":6,"description":388,"extension":301,"icon":389,"meta":390,"order":391,"slug":392,"stem":393,"__hash__":394},"helpCategories\u002Fhelp\u002Fcategories\u002Faccount.yml","Your login and profile","Your own login, password, two-factor security, profile, and language.","i-lucide-user-circle",{},10,"account","help\u002Fcategories\u002Faccount","8JZPH_8Q-lnEEFgysE9gCwyd1pzUe2hfAebATuQ5Pog",{"id":396,"title":397,"audience":398,"description":399,"extension":301,"icon":279,"meta":400,"order":401,"slug":402,"stem":403,"__hash__":404},"helpCategories\u002Fhelp\u002Fcategories\u002Fbook-online.yml","Book online","client","Booking, paying, and managing your visit from your venue's booking page and the private links they send you.",{},20,"book-online","help\u002Fcategories\u002Fbook-online","dUBIoELt-ci1vqbw_VX1VA6PGJV8V-9x4ZmpAk1aXXE",{"id":406,"title":407,"audience":398,"description":408,"extension":301,"icon":409,"meta":410,"order":411,"slug":412,"stem":413,"__hash__":414},"helpCategories\u002Fhelp\u002Fcategories\u002Fportal.yml","Your account and visits","Booking from your account, managing your visits, and using your wallet, memberships and rewards.","i-lucide-user-round",{},21,"portal","help\u002Fcategories\u002Fportal","D8_zQhv9hO2b9PYDADw-ebh1yZUuC0UcBt3DDZbMAH4",[],[417,735,939],{"id":418,"title":419,"audience":6,"body":420,"category":275,"description":725,"draft":277,"extension":278,"icon":279,"keywords":726,"meta":727,"navigation":288,"order":728,"path":243,"related":729,"seo":731,"stem":732,"updatedAt":733,"__hash__":734},"help\u002Fhelp\u002Fsettings\u002Fonline-booking.md","Set up online booking",{"type":8,"value":421,"toc":711},[422,425,429,447,454,458,468,474,478,552,555,577,581,584,588,591,598,610,613,624,628,639,643,650,654,657,661,664,668,674,681,685],[11,423,424],{},"Online booking gives you a guest-facing page at a public URL. Clients pick a service, a time and a provider without creating an account.",[47,426,428],{"id":427},"before-it-will-work","Before it will work",[430,431,432],"warning",{},[11,433,434,435,438,439,442,443,446],{},"Turning the toggle on is not enough. Public booking needs ",[15,436,437],{},"a location",", ",[15,440,441],{},"at least one service",", and ",[15,444,445],{},"staff working hours",". Without all three the page has nothing to offer and bookings can't complete.",[11,448,449,450,453],{},"The setup checklist on ",[15,451,452],{},"Today"," only marks public booking as done once all three exist.",[47,455,457],{"id":456},"turn-it-on","Turn it on",[11,459,460,463,464,467],{},[15,461,462],{},"Settings → Booking",", on the ",[15,465,466],{},"Online booking"," tab",[11,469,470,473],{},[15,471,472],{},"Accept bookings from the public link"," is the master switch. When it's on, anyone with the link can book. When it's off, the page returns a 404 rather than a \"we're closed\" message — the URL simply doesn't exist publicly.",[47,475,477],{"id":476},"the-booking-rules","The booking rules",[52,479,480,490],{},[55,481,482],{},[58,483,484,487],{},[61,485,486],{},"Setting",[61,488,489],{},"What it controls",[68,491,492,502,512,522,532,542],{},[58,493,494,499],{},[73,495,496],{},[15,497,498],{},"Minimum notice",[73,500,501],{},"How soon before a slot a client can still book it. Stops someone booking the 9:00 at 8:57.",[58,503,504,509],{},[73,505,506],{},[15,507,508],{},"Booking window",[73,510,511],{},"How far into the future clients can book",[58,513,514,519],{},[73,515,516],{},[15,517,518],{},"Time slot interval",[73,520,521],{},"The spacing between offered start times — 15, 30 minutes, and so on",[58,523,524,529],{},[73,525,526],{},[15,527,528],{},"Cancellation cutoff",[73,530,531],{},"Guests cannot cancel or reschedule online within this window",[58,533,534,539],{},[73,535,536],{},[15,537,538],{},"Buffer before",[73,540,541],{},"Prep and setup time held before each appointment",[58,543,544,549],{},[73,545,546],{},[15,547,548],{},"Buffer after",[73,550,551],{},"Cleanup and turnover time held after",[11,553,554],{},"Buffers are held on the calendar, so back-to-back online bookings don't leave you with no room to reset.",[556,557,558],"note",{},[11,559,560,561,564,565,568,569,572,573,576],{},"The ",[15,562,563],{},"cancellation cutoff"," and your ",[15,566,567],{},"cancellation fee window"," are two different settings. The cutoff decides whether the client can cancel ",[42,570,571],{},"online at all","; the fee window decides whether a cancellation is ",[42,574,575],{},"charged",". Setting the cutoff shorter than the fee window means clients can cancel themselves into a fee — which may be exactly what you want, as long as it's deliberate.",[129,578,580],{"id":579},"per-location-overrides","Per-location overrides",[11,582,583],{},"Each location can override the business defaults, so a quieter site can accept later bookings than your busiest one.",[47,585,587],{"id":586},"the-venue-page","The venue page",[11,589,590],{},"Each location gets its own public profile — a branded landing page with your services, hours, address, and reviews — plus a booking link.",[11,592,593,594,597],{},"From ",[15,595,596],{},"Settings → Locations",", each location can be:",[175,599,600,605],{},[178,601,602,604],{},[15,603,29],{}," — publicly visible and bookable",[178,606,607,609],{},[15,608,25],{}," — not publicly reachable",[11,611,612],{},"Publishing runs a checklist first and tells you what's missing if it can't publish.",[11,614,615,616,619,620,623],{},"Use ",[15,617,618],{},"Copy booking link"," and ",[15,621,622],{},"Copy profile link"," to get the URLs for your website, Google Business Profile, and social bios.",[47,625,627],{"id":626},"which-services-appear","Which services appear",[11,629,630,631,634,635,638],{},"A service is offered online only if it's marked as online-bookable on its ",[15,632,633],{},"Booking"," tab, and enabled for that location in the service matrix. The services list has an ",[15,636,637],{},"Online-bookable only"," filter so you can check what a client will actually see.",[47,640,642],{"id":641},"payment-terms-at-booking","Payment terms at booking",[11,644,645,646,30],{},"If your payment policy requires a card or a deposit, the terms are shown to the guest before they confirm — what's due, the free-cancellation window, and the fee amounts. That copy is generated from your settings; you don't maintain it. See ",[197,647,649],{"href":648},"\u002Fhelp\u002Fcheckout\u002Fdeposits-and-cancellation-fees","Deposits, cancellation and no-show fees",[47,651,653],{"id":652},"what-a-guest-can-do-after-booking","What a guest can do after booking",[11,655,656],{},"The confirmation carries a link that lets them view, reschedule or cancel without signing in — subject to your cancellation cutoff.",[47,658,660],{"id":659},"embedding-on-your-own-site","Embedding on your own site",[11,662,663],{},"The booking flow can be embedded in an iframe on your own website, so clients book without leaving your domain.",[47,665,667],{"id":666},"beyond-appointments","Beyond appointments",[11,669,670,671,30],{},"The public venue pages can also sell, if you enable them: gift cards, memberships, packages, group bookings, and a retail shop with checkout. Storefront features are configured under ",[15,672,673],{},"Settings → Store",[11,675,676,677,680],{},"Online orders placed through the shop land in a fulfilment queue at ",[15,678,679],{},"POS → Online orders",", where staff move them through Ready, Shipped and Completed.",[47,682,684],{"id":683},"reporting","Reporting",[175,686,687,693,699,705],{},[178,688,689,692],{},[15,690,691],{},"Growth → Reports → Online"," — bookings taken through the public flow",[178,694,695,698],{},[15,696,697],{},"Growth → Reports → Booking funnel"," — where guests drop out",[178,700,701,704],{},[15,702,703],{},"Growth → Reports → Cart abandonment"," — started and unfinished purchases",[178,706,707,710],{},[15,708,709],{},"Growth → Reports → Channel rollup"," — online against every other channel",{"title":258,"searchDepth":259,"depth":259,"links":712},[713,714,715,718,719,720,721,722,723,724],{"id":427,"depth":259,"text":428},{"id":456,"depth":259,"text":457},{"id":476,"depth":259,"text":477,"children":716},[717],{"id":579,"depth":265,"text":580},{"id":586,"depth":259,"text":587},{"id":626,"depth":259,"text":627},{"id":641,"depth":259,"text":642},{"id":652,"depth":259,"text":653},{"id":659,"depth":259,"text":660},{"id":666,"depth":259,"text":667},{"id":683,"depth":259,"text":684},"Turn on the public booking page, control notice and buffers, and get your venue links onto your website and socials.",[],{},50,[255,648,730],"\u002Fhelp\u002Fsettings\u002Fservices-and-pricing",{"title":419,"description":725},"help\u002Fsettings\u002Fonline-booking","2026-09-01","5sEQU912XkVMVMeLtTmoy2DIiev4DNEH0eaxJcsmIhQ",{"id":736,"title":211,"audience":6,"body":737,"category":275,"description":923,"draft":277,"extension":278,"icon":924,"keywords":925,"meta":932,"navigation":288,"order":933,"path":210,"related":934,"seo":936,"stem":937,"updatedAt":294,"__hash__":938},"help\u002Fhelp\u002Fsettings\u002Fbrand-and-appearance.md",{"type":8,"value":738,"toc":908},[739,746,750,807,811,853,858,862,881,883,887,890,894,897,901],[11,740,741,742,745],{},"Everything a client sees carries your brand, not Owneli's — and it's all themed from one place: ",[15,743,744],{},"Settings → Workspace → Organization details"," (admins only). Set your logo, colours, and email identity once and they flow through your booking page, client portal, and every email.",[47,747,749],{"id":748},"what-does-the-organization-details-tab-control","What does the Organization details tab control?",[52,751,752,761],{},[55,753,754],{},[58,755,756,758],{},[61,757,63],{},[61,759,760],{},"Settings",[68,762,763,773,787,797],{},[58,764,765,770],{},[73,766,767],{},[15,768,769],{},"Business identity",[73,771,772],{},"Business name; logo upload (image file up to 2 MB)",[58,774,775,780],{},[73,776,777],{},[15,778,779],{},"Brand colours",[73,781,782,783,786],{},"Primary + accent colour, curated presets, and a light\u002Fdark ",[15,784,785],{},"brand mode"," for client-facing surfaces",[58,788,789,794],{},[73,790,791],{},[15,792,793],{},"Email identity",[73,795,796],{},"From name, reply-to address, business email signature, footer text",[58,798,799,804],{},[73,800,801],{},[15,802,803],{},"Public contact",[73,805,806],{},"The contact email and phone shown to clients",[47,808,810],{"id":809},"how-do-i-set-my-brand","How do I set my brand?",[126,812,813,817,820,824,829,833,843,847],{},[129,814,816],{"id":815},"upload-your-logo","Upload your logo",[11,818,819],{},"Click the logo control and pick an image file up to 2 MB. It appears on client-facing pages and emails.",[129,821,823],{"id":822},"choose-your-colours","Choose your colours",[11,825,826,827,30],{},"Pick a preset — Clinical Blue, Forest, Slate, Plum, Terracotta, Midnight — or set your exact primary and accent values. Choose light or dark ",[15,828,785],{},[129,830,832],{"id":831},"set-your-email-identity","Set your email identity",[11,834,560,835,838,839,842],{},[15,836,837],{},"from name"," is what clients see in their inbox; ",[15,840,841],{},"reply-to"," is where their replies land; the signature and footer are appended to business emails.",[129,844,846],{"id":845},"save","Save",[11,848,849,850,852],{},"The tab tracks unsaved changes and shows a bar until you ",[15,851,846],{}," or discard. Changes apply immediately once saved.",[203,854,855],{},[11,856,857],{},"There's exactly one brand chain — you never re-enter colours per page or per email. If your booking page and your emails ever look like different brands, that's a bug, not a setting: they read from the same place.",[47,859,861],{"id":860},"personal-vs-business-email-signature","Personal vs business email signature",[11,863,864,865,868,869,872,873,876,877,30],{},"The signature here is the ",[15,866,867],{},"business"," signature on automated emails. Your ",[15,870,871],{},"personal"," signature for one-to-one client emails — your name, title, photo — lives under ",[15,874,875],{},"Settings → Profile",". See ",[197,878,880],{"href":879},"\u002Fhelp\u002Faccount\u002Fyour-profile-and-notification-preferences","Update your profile",[47,882,220],{"id":219},[129,884,886],{"id":885},"where-do-my-brand-colours-actually-show-up","Where do my brand colours actually show up?",[11,888,889],{},"The public venue and booking pages, the client portal, and client emails. The staff app keeps its own interface style.",[129,891,893],{"id":892},"what-logo-size-works-best","What logo size works best?",[11,895,896],{},"Any common image format up to 2 MB. A wide, transparent-background version renders best across email and web.",[129,898,900],{"id":899},"can-each-location-have-its-own-branding","Can each location have its own branding?",[11,902,903,904,907],{},"No — branding is business-wide. Locations differ in content (photos, hours, address) via their ",[197,905,906],{"href":290},"presence page",", not in brand.",{"title":258,"searchDepth":259,"depth":259,"links":909},[910,911,917,918],{"id":748,"depth":259,"text":749},{"id":809,"depth":259,"text":810,"children":912},[913,914,915,916],{"id":815,"depth":265,"text":816},{"id":822,"depth":265,"text":823},{"id":831,"depth":265,"text":832},{"id":845,"depth":265,"text":846},{"id":860,"depth":259,"text":861},{"id":219,"depth":259,"text":220,"children":919},[920,921,922],{"id":885,"depth":265,"text":886},{"id":892,"depth":265,"text":893},{"id":899,"depth":265,"text":900},"How to set your logo, brand colours, and email sender identity in Owneli — one place that themes your booking page, portal, and emails.","i-lucide-palette",[926,927,928,929,930,931],"upload logo","brand colors","customize booking page","email from name","reply to address","white label branding",{},110,[290,935],"\u002Fhelp\u002Fclients\u002Femails-and-care-guides",{"title":211,"description":923},"help\u002Fsettings\u002Fbrand-and-appearance","4-fTcScRRpNk5cxFPy5oVxNhrR9wDwGPI4XtYm4KDHA",{"id":940,"title":256,"audience":6,"body":941,"category":275,"description":1324,"draft":277,"extension":278,"icon":1325,"keywords":1326,"meta":1327,"navigation":288,"order":1328,"path":255,"related":1329,"seo":1331,"stem":1332,"updatedAt":733,"__hash__":1333},"help\u002Fhelp\u002Fsettings\u002Fmultiple-locations.md",{"type":8,"value":942,"toc":1311},[943,947,950,953,957,964,967,972,976,982,986,1088,1092,1183,1191,1195,1201,1224,1228,1231,1240,1247,1251,1254,1258,1267,1271,1281,1285,1288,1291,1305],[11,944,945],{},[15,946,596],{},[11,948,949],{},"A location is a place you operate from: its own address, timezone, opening hours, contact details, team, and service menu.",[11,951,952],{},"Clients pick a location first when booking online, and services, prices, team and receipts all scope to it.",[47,954,956],{"id":955},"the-location-switcher","The location switcher",[11,958,959,960,963],{},"The switcher sits in the top bar, next to the organisation switcher. It sets your ",[15,961,962],{},"active location"," — the lens the whole app is looking through.",[11,965,966],{},"Your choice persists across reloads and devices, so you come back to the site you actually work at.",[430,968,969],{},[11,970,971],{},"If the calendar, stock levels or takings look wrong, check the switcher first. Nine times out of ten the data is correct and you're looking at the wrong site.",[129,973,975],{"id":974},"all-locations","All locations",[11,977,978,979,981],{},"Users with the right permission also get an ",[15,980,975],{}," option — a rollup that shows the whole business at once. It's for owners and area managers; a front-desk role is normally pinned to their site.",[47,983,985],{"id":984},"what-is-scoped-to-a-location","What is scoped to a location",[52,987,988,998],{},[55,989,990],{},[58,991,992,995],{},[61,993,994],{},"Thing",[61,996,997],{},"Scoping",[68,999,1000,1010,1019,1029,1039,1049,1059,1068,1078],{},[58,1001,1002,1007],{},[73,1003,1004],{},[15,1005,1006],{},"Appointments",[73,1008,1009],{},"Per location",[58,1011,1012,1017],{},[73,1013,1014],{},[15,1015,1016],{},"Working hours and shifts",[73,1018,1009],{},[58,1020,1021,1026],{},[73,1022,1023],{},[15,1024,1025],{},"Stock on hand",[73,1027,1028],{},"Per location — the same product has its own count at each site",[58,1030,1031,1036],{},[73,1032,1033],{},[15,1034,1035],{},"Service menu and prices",[73,1037,1038],{},"Per location, via the service matrix. Empty price cells inherit the base price.",[58,1040,1041,1046],{},[73,1042,1043],{},[15,1044,1045],{},"Payment policy",[73,1047,1048],{},"Optionally per location. A location with its own policy replaces the business one entirely.",[58,1050,1051,1056],{},[73,1052,1053],{},[15,1054,1055],{},"Online booking rules",[73,1057,1058],{},"Per location, overriding the business defaults",[58,1060,1061,1066],{},[73,1062,1063],{},[15,1064,1065],{},"Cash drawer sessions",[73,1067,1009],{},[58,1069,1070,1075],{},[73,1071,1072],{},[15,1073,1074],{},"Sales and receipts",[73,1076,1077],{},"Recorded against the location they happened at",[58,1079,1080,1085],{},[73,1081,1082],{},[15,1083,1084],{},"Public venue page",[73,1086,1087],{},"One per location",[47,1089,1091],{"id":1090},"what-is-shared-across-the-business","What is shared across the business",[52,1093,1094,1102],{},[55,1095,1096],{},[58,1097,1098,1100],{},[61,1099,994],{},[61,1101,997],{},[68,1103,1104,1114,1124,1134,1144,1154,1164,1173],{},[58,1105,1106,1111],{},[73,1107,1108],{},[15,1109,1110],{},"Clients",[73,1112,1113],{},"Business-wide. One person, one record, wherever they visit.",[58,1115,1116,1121],{},[73,1117,1118],{},[15,1119,1120],{},"Product catalog",[73,1122,1123],{},"Business-wide definitions; only the quantities are per location.",[58,1125,1126,1131],{},[73,1127,1128],{},[15,1129,1130],{},"Services",[73,1132,1133],{},"Business-wide definitions; availability and price are per location.",[58,1135,1136,1141],{},[73,1137,1138],{},[15,1139,1140],{},"Memberships, packages, gift cards",[73,1142,1143],{},"Business-wide, so a client can redeem where they like",[58,1145,1146,1151],{},[73,1147,1148],{},[15,1149,1150],{},"Team members",[73,1152,1153],{},"Business-wide, with a primary location each",[58,1155,1156,1161],{},[73,1157,1158],{},[15,1159,1160],{},"Forms, notes, policies, boards",[73,1162,1163],{},"Business-wide",[58,1165,1166,1171],{},[73,1167,1168],{},[15,1169,1170],{},"Roles and permissions",[73,1172,1163],{},[58,1174,1175,1180],{},[73,1176,1177],{},[15,1178,1179],{},"Tax rates",[73,1181,1182],{},"Applied across all locations, with per-service overrides",[556,1184,1185,1188],{},[11,1186,1187],{},"Clients being business-wide is deliberate. Someone who has a facial at your north site and a peel at the south site is one client with one history, not two half-histories.",[11,1189,1190],{},"The client directory does offer a location filter when you specifically want to see who books where.",[47,1192,1194],{"id":1193},"adding-a-location","Adding a location",[11,1196,1197,1200],{},[15,1198,1199],{},"Settings → Business setup → Add location."," Then set:",[175,1202,1203,1206,1213,1219,1221],{},[178,1204,1205],{},"Name, description, and business types",[178,1207,1208,1209,1212],{},"Address — or mark it as ",[15,1210,1211],{},"mobile and online services only"," if there's no premises",[178,1214,1215,1218],{},[15,1216,1217],{},"Timezone"," — set this carefully, it drives every time the calendar and emails display",[178,1220,117],{},[178,1222,1223],{},"Location email and phone",[47,1225,1227],{"id":1226},"publishing-a-location","Publishing a location",[11,1229,1230],{},"Each location has its own public profile at a readable URL, plus its own booking link.",[11,1232,1233,1234,1236,1237,1239],{},"A location is either ",[15,1235,29],{}," — publicly visible and bookable — or ",[15,1238,25],{},". Publishing runs a checklist first; if something required is missing, publishing is blocked and the checklist tells you what to finish.",[11,1241,1242,619,1244,1246],{},[15,1243,618],{},[15,1245,622],{}," give you the URLs to put on your website and socials.",[47,1248,1250],{"id":1249},"setting-the-primary-location","Setting the primary location",[11,1252,1253],{},"One location is the business primary. It's the default for anything that has to pick one when no location is specified.",[47,1255,1257],{"id":1256},"archiving-a-location","Archiving a location",[430,1259,1260],{},[11,1261,1262,1263,1266],{},"Archiving keeps the location's history intact but removes it from the switcher, from booking, and from new activity. ",[15,1264,1265],{},"Team members assigned there will need a new location."," Reassign people before you archive, not after.",[47,1268,1270],{"id":1269},"moving-stock-between-sites","Moving stock between sites",[11,1272,615,1273,1276,1277,30],{},[15,1274,1275],{},"Retail → Products → Transfers",". Stock leaves the source when the transfer is sent and arrives at the destination when it's received — see ",[197,1278,1280],{"href":1279},"\u002Fhelp\u002Fretail\u002Fproducts-and-stock","Products and stock",[47,1282,1284],{"id":1283},"reporting-across-locations","Reporting across locations",[11,1286,1287],{},"Most reports carry a location filter, and it lives in the URL alongside the date range.",[11,1289,1290],{},"Two reports are built specifically for multi-site businesses:",[175,1292,1293,1299],{},[178,1294,1295,1298],{},[15,1296,1297],{},"Location analytics"," — the picture per site",[178,1300,1301,1304],{},[15,1302,1303],{},"Performance by location"," — revenue, appointment volume and active staff, side by side",[11,1306,1307,1310],{},[15,1308,1309],{},"Cross-location redemptions"," shows where memberships, packages and gift cards sold at one site are being redeemed at another — the number to watch if sites are settled against each other.",{"title":258,"searchDepth":259,"depth":259,"links":1312},[1313,1316,1317,1318,1319,1320,1321,1322,1323],{"id":955,"depth":259,"text":956,"children":1314},[1315],{"id":974,"depth":265,"text":975},{"id":984,"depth":259,"text":985},{"id":1090,"depth":259,"text":1091},{"id":1193,"depth":259,"text":1194},{"id":1226,"depth":259,"text":1227},{"id":1249,"depth":259,"text":1250},{"id":1256,"depth":259,"text":1257},{"id":1269,"depth":259,"text":1270},{"id":1283,"depth":259,"text":1284},"Switch between sites, understand what is scoped to a location and what is shared across the business, and read the all-locations rollup.","i-lucide-map-pin",[],{},40,[730,1279,1330],"\u002Fhelp\u002Fgrowth\u002Ffind-and-read-a-report",{"title":256,"description":1324},"help\u002Fsettings\u002Fmultiple-locations","2IsNHOIrxfxhTLalhE84qR-rs14tynKlg3KLTrjnjN8",1790218961268]