[{"data":1,"prerenderedAt":1303},["ShallowReactive",2],{"help:\u002Fhelp\u002Fsettings\u002Fonline-shop":3,"help-all-categories":271,"help-cat-articles:\u002Fhelp\u002Fsettings\u002Fonline-shop":391,"help-related:\u002Fhelp\u002Fsettings\u002Fonline-shop":392},{"id":4,"title":5,"audience":6,"body":7,"category":249,"description":250,"draft":251,"extension":252,"icon":253,"keywords":254,"meta":261,"navigation":262,"order":263,"path":264,"related":265,"seo":267,"stem":268,"updatedAt":269,"__hash__":270},"help\u002Fhelp\u002Fsettings\u002Fonline-shop.md","Set up the online shop","clinic",{"type":8,"value":9,"toc":235},"minimark",[10,23,33,38,44,128,136,140,156,160,163,177,181,203,207,212,217,221,224,228],[11,12,13,14,18,19,22],"p",{},"Turn on the shop in ",[15,16,17],"strong",{},"Settings → Storefront & integrations → Store",", flip on the things you sell — products, gift cards, memberships — and set your shipping rate and returns note. The shop appears on your public venue page, and orders land in ",[15,20,21],{},"POS → Online orders"," for your team to fulfil.",[11,24,25,28,29,32],{},[15,26,27],{},"Who can do this:"," the tab needs the ",[15,30,31],{},"store — manage"," capability; two sections inside need more (noted below).",[34,35,37],"h2",{"id":36},"what-can-i-turn-on-in-the-store-settings","What can I turn on in the store settings?",[11,39,40,43],{},[15,41,42],{},"Store enabled"," is the master switch. Below it, business-wide feature toggles:",[45,46,47,60],"table",{},[48,49,50],"thead",{},[51,52,53,57],"tr",{},[54,55,56],"th",{},"Toggle",[54,58,59],{},"What it sells or shows",[61,62,63,74,84,94,104,118],"tbody",{},[51,64,65,71],{},[66,67,68],"td",{},[15,69,70],{},"Gift cards",[66,72,73],{},"Gift cards purchasable online",[51,75,76,81],{},[66,77,78],{},[15,79,80],{},"Memberships",[66,82,83],{},"Membership plans purchasable online",[51,85,86,91],{},[66,87,88],{},[15,89,90],{},"Reviews",[66,92,93],{},"Client reviews on the storefront",[51,95,96,101],{},[66,97,98],{},[15,99,100],{},"Bundles",[66,102,103],{},"Product bundles",[51,105,106,111],{},[66,107,108],{},[15,109,110],{},"Subscriptions",[66,112,113,114,117],{},"Repeat product orders, with a configurable ",[15,115,116],{},"subscribe discount"," %",[51,119,120,125],{},[66,121,122],{},[15,123,124],{},"Recommendations",[66,126,127],{},"Suggested products",[11,129,130,131,135],{},"These toggles are org-wide on purpose — ",[132,133,134],"em",{},"what your brand sells online"," is a brand decision, the same at every location.",[34,137,139],{"id":138},"economics","Economics",[141,142,143,150],"ul",{},[144,145,146,149],"li",{},[15,147,148],{},"Flat shipping rate"," — charged to ship an order.",[144,151,152,155],{},[15,153,154],{},"Returns note"," — your returns policy text, shown to buyers.",[34,157,159],{"id":158},"per-location-overrides","Per-location overrides",[11,161,162],{},"What legitimately varies by site — shipping rate, returns note, subscribe discount, or \"not sold online at this location\" — can be overridden per location at the bottom of the tab.",[164,165,166],"note",{},[11,167,168,169,172,173,176],{},"Location overrides save through the location record, so they additionally require the ",[15,170,171],{},"locations — manage"," capability — roles without it won't see the section. The ",[15,174,175],{},"package lifecycle emails"," switch on this tab saves through organization settings and is admin-only.",[34,178,180],{"id":179},"where-the-catalog-comes-from","Where the catalog comes from",[11,182,183,184,187,188,191,192,197,198,202],{},"The store tab decides ",[132,185,186],{},"whether"," there's a shop — ",[132,189,190],{},"what's in it"," comes from your ",[193,194,196],"a",{"href":195},"\u002Fhelp\u002Fretail\u002Fproducts-and-stock","product catalog",", ",[193,199,201],{"href":200},"\u002Fhelp\u002Fretail\u002Fgift-cards","gift cards",", and membership plans.",[34,204,206],{"id":205},"common-questions","Common questions",[208,209,211],"h3",{"id":210},"where-do-online-orders-show-up","Where do online orders show up?",[11,213,214,216],{},[15,215,21],{},", ready for your team to fulfil.",[208,218,220],{"id":219},"can-one-location-opt-out-of-the-shop","Can one location opt out of the shop?",[11,222,223],{},"Yes — use its per-location override to disable selling online at that location while the rest of the business stays live.",[208,225,227],{"id":226},"do-online-sales-respect-stock-levels","Do online sales respect stock levels?",[11,229,230,231,234],{},"Products sell from the same catalog and stock as the POS — keep counts honest in ",[193,232,233],{"href":195},"Products and stock",".",{"title":236,"searchDepth":237,"depth":237,"links":238},"",2,[239,240,241,242,243],{"id":36,"depth":237,"text":37},{"id":138,"depth":237,"text":139},{"id":158,"depth":237,"text":159},{"id":179,"depth":237,"text":180},{"id":205,"depth":237,"text":206,"children":244},[245,247,248],{"id":210,"depth":246,"text":211},3,{"id":219,"depth":246,"text":220},{"id":226,"depth":246,"text":227},"settings","How to turn on your Owneli online store, choose what's sold — products, gift cards, memberships — and set shipping, returns, and overrides.",false,"md","i-lucide-store",[255,256,257,258,259,260],"sell products online","online store setup","sell gift cards online","storefront settings","shipping rate","online shop toggle",{},true,130,"\u002Fhelp\u002Fsettings\u002Fonline-shop",[195,200,266],"\u002Fhelp\u002Fsettings\u002Fonline-presence",{"title":5,"description":250},"help\u002Fsettings\u002Fonline-shop","2026-08-14","n5tSC7BgWlGVx6Xy4-PUZsZT5nfqhZ-FdTGKJZE8nIk",[272,283,292,301,311,321,331,341,351,360,370,381],{"id":273,"title":274,"audience":6,"description":275,"extension":276,"icon":277,"meta":278,"order":279,"slug":280,"stem":281,"__hash__":282},"helpCategories\u002Fhelp\u002Fcategories\u002Fgetting-started.yml","Getting started","Set up your workspace, learn the layout, and run your first day.","yml","i-lucide-compass",{},1,"getting-started","help\u002Fcategories\u002Fgetting-started","lTnfg_2tKvxQ9QanJ9XY3shoBHrJNWNfnxhcYaaKKPI",{"id":284,"title":285,"audience":6,"description":286,"extension":276,"icon":287,"meta":288,"order":237,"slug":289,"stem":290,"__hash__":291},"helpCategories\u002Fhelp\u002Fcategories\u002Fcalendar.yml","Calendar & booking","Book, move, and cancel appointments. Block time, work the waitlist, and read the grid at a glance.","i-lucide-calendar",{},"calendar","help\u002Fcategories\u002Fcalendar","s5UMHzRIeTUFi7mdsOyuSluzJBp79U9WTsTpOtbaW-E",{"id":293,"title":294,"audience":6,"description":295,"extension":276,"icon":296,"meta":297,"order":246,"slug":298,"stem":299,"__hash__":300},"helpCategories\u002Fhelp\u002Fcategories\u002Fcheckout.yml","Checkout & payments","Ring up a sale, take tips, handle deposits and fees, issue refunds, and close the drawer.","i-lucide-credit-card",{},"checkout","help\u002Fcategories\u002Fcheckout","4PQPgJd7Z25g0SvtoqqdMlnzk3DlcJpaZhNAiNiYVW0",{"id":302,"title":303,"audience":6,"description":304,"extension":276,"icon":305,"meta":306,"order":307,"slug":308,"stem":309,"__hash__":310},"helpCategories\u002Fhelp\u002Fcategories\u002Fclients.yml","Clients & forms","Add and find clients, read a client profile, and send forms and consents.","i-lucide-users",{},4,"clients","help\u002Fcategories\u002Fclients","u-tqzEJo2gR_wJ7x7y-EMIF3L4TP9EuBWlamwgwCC0I",{"id":312,"title":313,"audience":6,"description":314,"extension":276,"icon":315,"meta":316,"order":317,"slug":318,"stem":319,"__hash__":320},"helpCategories\u002Fhelp\u002Fcategories\u002Fretail.yml","Memberships, packages & gift cards","The things clients buy once and spend down over time, and how each one behaves at checkout.","i-lucide-gift",{},5,"retail","help\u002Fcategories\u002Fretail","wVVr_rc_P9p2RZWwy0XKsNB9fQ7XtQxxIz4qnixkGkg",{"id":322,"title":323,"audience":6,"description":324,"extension":276,"icon":325,"meta":326,"order":327,"slug":328,"stem":329,"__hash__":330},"helpCategories\u002Fhelp\u002Fcategories\u002Foperations.yml","Operations","The internal side of the business, covering your written playbook, task boards, venue incidents, and the policies everyone signs.","i-lucide-briefcase",{},6,"operations","help\u002Fcategories\u002Foperations","kSPRTYYbOW5LBNuaYXGv0C4IE7BqS2n-OkCSI97f-cM",{"id":332,"title":333,"audience":6,"description":334,"extension":276,"icon":335,"meta":336,"order":337,"slug":338,"stem":339,"__hash__":340},"helpCategories\u002Fhelp\u002Fcategories\u002Fteam.yml","Team & scheduling","Working hours, the weekly roster, clock-in, timesheets, and time off.","i-lucide-id-card",{},7,"team","help\u002Fcategories\u002Fteam","1cMbCRwUmewb4t_DwUJ7jJUjntx-odU8jRDgBredsPs",{"id":342,"title":343,"audience":6,"description":344,"extension":276,"icon":345,"meta":346,"order":347,"slug":348,"stem":349,"__hash__":350},"helpCategories\u002Fhelp\u002Fcategories\u002Fgrowth.yml","Reports & growth","Read the numbers, export them, and find the report you actually need.","i-lucide-trending-up",{},8,"growth","help\u002Fcategories\u002Fgrowth","3XyCU-DkoYi7xSPz0tDRohlYkNBUS0YsLo-insknI8o",{"id":352,"title":353,"audience":6,"description":354,"extension":276,"icon":355,"meta":356,"order":357,"slug":249,"stem":358,"__hash__":359},"helpCategories\u002Fhelp\u002Fcategories\u002Fsettings.yml","Settings & admin","Services and pricing, who can see what, and moving your data in from another system.","i-lucide-settings",{},9,"help\u002Fcategories\u002Fsettings","rdLQHp7tfAu5iySbsypfXu1kOuujDAuLVk6yGidNvtQ",{"id":361,"title":362,"audience":6,"description":363,"extension":276,"icon":364,"meta":365,"order":366,"slug":367,"stem":368,"__hash__":369},"helpCategories\u002Fhelp\u002Fcategories\u002Faccount.yml","Your login and profile","Your own login, password, two-factor security, profile, and language.","i-lucide-user-circle",{},10,"account","help\u002Fcategories\u002Faccount","8JZPH_8Q-lnEEFgysE9gCwyd1pzUe2hfAebATuQ5Pog",{"id":371,"title":372,"audience":373,"description":374,"extension":276,"icon":375,"meta":376,"order":377,"slug":378,"stem":379,"__hash__":380},"helpCategories\u002Fhelp\u002Fcategories\u002Fbook-online.yml","Book online","client","Booking, paying, and managing your visit from your venue's booking page and the private links they send you.","i-lucide-globe",{},20,"book-online","help\u002Fcategories\u002Fbook-online","dUBIoELt-ci1vqbw_VX1VA6PGJV8V-9x4ZmpAk1aXXE",{"id":382,"title":383,"audience":373,"description":384,"extension":276,"icon":385,"meta":386,"order":387,"slug":388,"stem":389,"__hash__":390},"helpCategories\u002Fhelp\u002Fcategories\u002Fportal.yml","Your account and visits","Booking from your account, managing your visits, and using your wallet, memberships and rewards.","i-lucide-user-round",{},21,"portal","help\u002Fcategories\u002Fportal","D8_zQhv9hO2b9PYDADw-ebh1yZUuC0UcBt3DDZbMAH4",[],[393,781,1040],{"id":394,"title":233,"audience":6,"body":395,"category":318,"description":770,"draft":251,"extension":252,"icon":771,"keywords":772,"meta":773,"navigation":262,"order":774,"path":195,"related":775,"seo":777,"stem":778,"updatedAt":779,"__hash__":780},"help\u002Fhelp\u002Fretail\u002Fproducts-and-stock.md",{"type":8,"value":396,"toc":748},[397,402,405,409,492,496,502,506,560,564,572,585,589,594,597,656,665,669,675,678,705,710,713,716,719,723],[11,398,399],{},[15,400,401],{},"Retail → Products",[11,403,404],{},"Products are everything physical you sell — retail skincare, take-home kits, add-on items at the till.",[34,406,408],{"id":407},"add-a-product","Add a product",[410,411,412,416,423,427,430,434,437,441,451,455,465,471,475,485],"steps",{},[208,413,415],{"id":414},"identity","Identity",[11,417,418,419,422],{},"Name, ",[15,420,421],{},"SKU",", category, and a short description. The description is shown on the retail catalog and in the cart, so write it for a client, not for yourself.",[208,424,426],{"id":425},"barcode","Barcode",[11,428,429],{},"An EAN or UPC, scanned at the register. Worth entering for anything you sell in volume — scanning is much faster and much less error-prone than searching.",[208,431,433],{"id":432},"image","Image",[11,435,436],{},"PNG, JPEG, WebP or GIF, up to 5MB. It appears next to the product everywhere the product appears.",[208,438,440],{"id":439},"pricing","Pricing",[11,442,443,446,447,450],{},[15,444,445],{},"Sell price"," is what the client pays. ",[15,448,449],{},"Cost"," is what you paid, used for margin reporting — the product card shows the resulting margin percentage once both are set.",[208,452,454],{"id":453},"inventory","Inventory",[11,456,457,460,461,464],{},[15,458,459],{},"On hand"," is your current quantity. ",[15,462,463],{},"Leave it blank to skip tracking entirely"," — useful for consumables you don't want to count.",[11,466,467,470],{},[15,468,469],{},"Low-stock alert at"," triggers a low-stock notice when the quantity drops to that number.",[208,472,474],{"id":473},"reordering","Reordering",[11,476,477,480,481,484],{},[15,478,479],{},"Reorder point"," — when on-hand drops to this, the product appears on the reorder list.\n",[15,482,483],{},"Reorder quantity"," — how many to order when it does.",[11,486,487,488,491],{},"Set a ",[15,489,490],{},"preferred vendor"," so a purchase order can be drafted for it automatically.",[34,493,495],{"id":494},"variants","Variants",[11,497,498,499,501],{},"A product with sizes or shades gets ",[15,500,494],{}," — 50 ml and 100 ml, or three shades of the same tint. Each variant is stocked and sold separately, and can carry its own price and cost or inherit the parent's.",[34,503,505],{"id":504},"reading-stock-on-the-product-list","Reading stock on the product list",[45,507,508,518],{},[48,509,510],{},[51,511,512,515],{},[54,513,514],{},"Badge",[54,516,517],{},"Meaning",[61,519,520,530,540,550],{},[51,521,522,527],{},[66,523,524],{},[15,525,526],{},"Not tracked",[66,528,529],{},"On hand was left blank",[51,531,532,537],{},[66,533,534],{},[15,535,536],{},"N on hand",[66,538,539],{},"Normal",[51,541,542,547],{},[66,543,544],{},[15,545,546],{},"Low · N left",[66,548,549],{},"At or below the low-stock alert level",[51,551,552,557],{},[66,553,554],{},[15,555,556],{},"Out of stock",[66,558,559],{},"Zero",[34,561,563],{"id":562},"selling-a-product","Selling a product",[11,565,566,567,571],{},"Products go into the cart at checkout like anything else — see ",[193,568,570],{"href":569},"\u002Fhelp\u002Fcheckout\u002Ftake-a-payment","Take a payment",". Selling a tracked product decrements its on-hand quantity for the location the sale happened at.",[164,573,574],{},[11,575,576,577,580,581,584],{},"On a ",[15,578,579],{},"full"," refund you can tick ",[15,582,583],{},"Restock items"," to return the stock. Partial refunds always keep the stock where it is.",[34,586,588],{"id":587},"stock-counts","Stock counts",[11,590,591],{},[15,592,593],{},"Retail → Products → Stock counts",[11,595,596],{},"A stock count reconciles what's physically on the shelf against what Owneli thinks you have.",[410,598,599,603,609,613,624,642,646,649,653],{},[208,600,602],{"id":601},"start-a-count","Start a count",[11,604,605,608],{},[15,606,607],{},"New count",", scoped to a location.",[208,610,612],{"id":611},"enter-what-you-actually-counted","Enter what you actually counted",[11,614,615,616,619,620,623],{},"Each row shows the ",[15,617,618],{},"expected"," quantity and a field for the ",[15,621,622],{},"counted"," one. The variance is calculated as you go.",[11,625,626,627,630,631,634,635,638,639,234],{},"Tabs let you work the list efficiently: ",[15,628,629],{},"Uncounted"," (still to do), ",[15,632,633],{},"Variance"," (doesn't match), ",[15,636,637],{},"Matched"," (does), and ",[15,640,641],{},"All",[208,643,645],{"id":644},"save-as-you-go","Save as you go",[11,647,648],{},"A count in progress can be left and resumed.",[208,650,652],{"id":651},"complete-the-count","Complete the count",[11,654,655],{},"Completing applies an adjustment for every variance and tells you how many were applied.",[657,658,659],"warning",{},[11,660,661,662,664],{},"Completing a count writes real adjustments into the stock ledger. Check the ",[15,663,633],{}," tab before you complete — a mistyped count becomes a stock adjustment you then have to correct with another count.",[34,666,668],{"id":667},"transfers-between-locations","Transfers between locations",[11,670,671,674],{},[15,672,673],{},"Retail → Products → Transfers"," — only available with more than one location.",[11,676,677],{},"A transfer moves stock from a source location to a destination. It has three stages:",[679,680,681,687,696],"ol",{},[144,682,683,686],{},[15,684,685],{},"Draft"," — created, nothing has moved",[144,688,689,692,693],{},[15,690,691],{},"Sent"," — stock is deducted from the ",[15,694,695],{},"source",[144,697,698,701,702],{},[15,699,700],{},"Received"," — stock is added at the ",[15,703,704],{},"destination",[164,706,707],{},[11,708,709],{},"Drafts are paperwork. Counts only change when stock is actually sent and then received — which is what makes stock in transit visible rather than vanished.",[11,711,712],{},"Cancelling a transfer keeps it in history but moves no stock.",[34,714,100],{"id":715},"bundles",[11,717,718],{},"A bundle groups several products into a discounted set — a \"Morning Glow Routine\" of three items at one price. The editor shows what the components would cost bought separately, so the saving is obvious to you and to the client.",[34,720,722],{"id":721},"reporting","Reporting",[141,724,725,731,737,743],{},[144,726,727,730],{},[15,728,729],{},"Stock on hand"," — current quantities",[144,732,733,736],{},[15,734,735],{},"Stock log"," — every movement, with its cause",[144,738,739,742],{},[15,740,741],{},"COGS"," — cost of goods sold",[144,744,745,747],{},[15,746,454],{}," — the overall picture",{"title":236,"searchDepth":237,"depth":237,"links":749},[750,758,759,760,761,767,768,769],{"id":407,"depth":237,"text":408,"children":751},[752,753,754,755,756,757],{"id":414,"depth":246,"text":415},{"id":425,"depth":246,"text":426},{"id":432,"depth":246,"text":433},{"id":439,"depth":246,"text":440},{"id":453,"depth":246,"text":454},{"id":473,"depth":246,"text":474},{"id":494,"depth":237,"text":495},{"id":504,"depth":237,"text":505},{"id":562,"depth":237,"text":563},{"id":587,"depth":237,"text":588,"children":762},[763,764,765,766],{"id":601,"depth":246,"text":602},{"id":611,"depth":246,"text":612},{"id":644,"depth":246,"text":645},{"id":651,"depth":246,"text":652},{"id":667,"depth":237,"text":668},{"id":715,"depth":237,"text":100},{"id":721,"depth":237,"text":722},"Set up the retail catalog, track on-hand quantities per location, run a stock count, and move stock between sites.","i-lucide-shopping-bag",[],{},40,[776,569],"\u002Fhelp\u002Fretail\u002Fpurchase-orders-and-vendors",{"title":233,"description":770},"help\u002Fretail\u002Fproducts-and-stock","2026-07-26","ovus6g5Bdu4xX5ViAZPt9JlA_GbM5Ogup6sfLGbOiio",{"id":782,"title":70,"audience":6,"body":783,"category":318,"description":1024,"draft":251,"extension":252,"icon":315,"keywords":1025,"meta":1032,"navigation":262,"order":1033,"path":200,"related":1034,"seo":1036,"stem":1037,"updatedAt":1038,"__hash__":1039},"help\u002Fhelp\u002Fretail\u002Fgift-cards.md",{"type":8,"value":784,"toc":1013},[785,790,793,797,841,845,856,863,866,870,873,886,890,897,900,904,957,960,964,974,978,981,984,988,991,993],[11,786,787],{},[15,788,789],{},"Retail → Gift cards",[11,791,792],{},"Cards sold at checkout appear here automatically. Issuing one directly from this page is for comps and goodwill — the apology card, the influencer gift, the staff perk.",[34,794,796],{"id":795},"the-three-numbers-at-the-top","The three numbers at the top",[45,798,799,809],{},[48,800,801],{},[51,802,803,806],{},[54,804,805],{},"Tile",[54,807,808],{},"What it means",[61,810,811,821,831],{},[51,812,813,818],{},[66,814,815],{},[15,816,817],{},"Outstanding",[66,819,820],{},"Total balance on active cards. This is a liability — money you've been paid for work you still owe.",[51,822,823,828],{},[66,824,825],{},[15,826,827],{},"Active cards",[66,829,830],{},"How many cards can currently be redeemed.",[51,832,833,838],{},[66,834,835],{},[15,836,837],{},"Redeemed total",[66,839,840],{},"All-time gift card spend.",[34,842,844],{"id":843},"issue-a-card","Issue a card",[11,846,847,848,851,852,855],{},"Click ",[15,849,850],{},"Issue card",", then pick an amount — a preset ($25 to $250) or a custom figure — and optionally a recipient name, email, and gift message, plus which locations the card is valid at. If you supply a recipient email, the card is delivered to them, and you can ",[15,853,854],{},"Resend to recipient"," from the list later.",[11,857,858,859,862],{},"Designs — Birthday, Thank You, Congrats, Holiday, Minimal, Spa — are chosen when a card is ",[15,860,861],{},"sold",", at checkout or on your online store, not when you issue one from this page.",[11,864,865],{},"Each card gets a unique code. Codes are shown in a monospaced style everywhere, because people read them aloud and type them in.",[34,867,869],{"id":868},"sell-one-at-checkout","Sell one at checkout",[11,871,872],{},"Add a gift card to the cart like any other item. The client pays, and the card is issued.",[164,874,875],{},[11,876,877,878,881,882,885],{},"A cart that ",[15,879,880],{},"sells"," a gift card can't be ",[15,883,884],{},"paid with"," a gift card. Redeeming one card to buy another moves balance around with no audit trail, so that tender is removed from the list for those sales.",[34,887,889],{"id":888},"redeem-a-card","Redeem a card",[11,891,892,893,896],{},"At checkout, choose ",[15,894,895],{},"Gift card"," and enter the code. The balance is applied up to whatever is owed.",[11,898,899],{},"If the card doesn't cover the whole sale, the remainder stays on the sale and you collect it with another tender — the screen tells you exactly how much was applied and how much is left.",[34,901,903],{"id":902},"card-states","Card states",[45,905,906,915],{},[48,907,908],{},[51,909,910,913],{},[54,911,912],{},"State",[54,914,517],{},[61,916,917,927,937,947],{},[51,918,919,924],{},[66,920,921],{},[15,922,923],{},"Active",[66,925,926],{},"Has a balance and can be redeemed",[51,928,929,934],{},[66,930,931],{},[15,932,933],{},"Depleted",[66,935,936],{},"Spent down to zero",[51,938,939,944],{},[66,940,941],{},[15,942,943],{},"Expired",[66,945,946],{},"Passed its expiry date",[51,948,949,954],{},[66,950,951],{},[15,952,953],{},"Voided",[66,955,956],{},"Cancelled by an admin",[11,958,959],{},"The card detail panel shows a full ledger — issued, redeemed, refunded, adjusted — so you can always answer \"where did this balance go?\"",[34,961,963],{"id":962},"voiding-a-card","Voiding a card",[965,966,967],"caution",{},[11,968,969,970,973],{},"Voiding clears the remaining balance and stops the card being redeemed. ",[15,971,972],{},"It can't be undone."," Use it for a card issued in error or one you have good reason to believe is compromised — not as a way to tidy up old balances.",[34,975,977],{"id":976},"expiry","Expiry",[11,979,980],{},"Cards can carry an expiry date or none. The card's detail panel shows the exact date and flags a card that has expired or is about to.",[11,982,983],{},"Gift-card expiry is regulated in many places, and the rules vary by jurisdiction. Setting expiry dates is a decision for your business and its advisers, not a default Owneli picks for you.",[34,985,987],{"id":986},"checking-a-balance","Checking a balance",[11,989,990],{},"Clients can check a card's balance from their own link without signing in. Card holders with a portal account also see their cards on the portal wallet.",[34,992,722],{"id":721},[141,994,995,1001,1007],{},[144,996,997,1000],{},[15,998,999],{},"Growth → Reports → Gift card liability"," — outstanding balance over time, the number your accountant will ask for",[144,1002,1003,1006],{},[15,1004,1005],{},"Growth → Reports → Gift cards"," — issued, redeemed, and expired",[144,1008,1009,1012],{},[15,1010,1011],{},"Growth → Reports → Liability activity"," — movement in and out of the liability",{"title":236,"searchDepth":237,"depth":237,"links":1014},[1015,1016,1017,1018,1019,1020,1021,1022,1023],{"id":795,"depth":237,"text":796},{"id":843,"depth":237,"text":844},{"id":868,"depth":237,"text":869},{"id":888,"depth":237,"text":889},{"id":902,"depth":237,"text":903},{"id":962,"depth":237,"text":963},{"id":976,"depth":237,"text":977},{"id":986,"depth":237,"text":987},{"id":721,"depth":237,"text":722},"Issue a card, redeem it at checkout, and keep an eye on outstanding balance — which is money you owe.",[1026,1027,1028,1029,1030,1031],"set up gift cards","issue a gift card","sell a gift card","redeem a gift card at checkout","void a gift card","gift card codes",{},30,[569,1035],"\u002Fhelp\u002Fretail\u002Fpackages",{"title":70,"description":1024},"help\u002Fretail\u002Fgift-cards","2026-09-01","WTjbxu6jyC4-LUh3lODS8-nMZHbB8qavZEFl5jvlH_I",{"id":1041,"title":1042,"audience":6,"body":1043,"category":249,"description":1289,"draft":251,"extension":252,"icon":375,"keywords":1290,"meta":1297,"navigation":262,"order":1298,"path":266,"related":1299,"seo":1300,"stem":1301,"updatedAt":269,"__hash__":1302},"help\u002Fhelp\u002Fsettings\u002Fonline-presence.md","Publish your online presence page",{"type":8,"value":1044,"toc":1274},[1045,1063,1077,1081,1145,1149,1189,1193,1196,1221,1236,1238,1242,1251,1255,1263,1267],[11,1046,1047,1048,1051,1052,1055,1056,1059,1060,234],{},"Every location gets a public venue page — where clients land from your booking link, Google profile, or Instagram bio. Build it with the guided wizard under ",[15,1049,1050],{},"Settings → Workspace → Locations → (your location) → Presence",", pass the readiness checks, and ",[15,1053,1054],{},"publish"," to flip it from ",[15,1057,1058],{},"Unlisted"," to ",[15,1061,1062],{},"Listed",[11,1064,1065,1068,1069,1072,1073,1076],{},[15,1066,1067],{},"Who can publish:"," the ",[15,1070,1071],{},"online booking — manage"," capability ",[132,1074,1075],{},"and"," manager level or above — putting a business's public page live is a deliberate act.",[34,1078,1080],{"id":1079},"what-goes-on-the-presence-page","What goes on the presence page?",[45,1082,1083,1093],{},[48,1084,1085],{},[51,1086,1087,1090],{},[54,1088,1089],{},"Section",[54,1091,1092],{},"Content",[61,1094,1095,1105,1115,1125,1135],{},[51,1096,1097,1102],{},[66,1098,1099],{},[15,1100,1101],{},"The basics",[66,1103,1104],{},"Address (or \"no physical address\" for mobile businesses), phone, email, directions",[51,1106,1107,1112],{},[66,1108,1109],{},[15,1110,1111],{},"Description",[66,1113,1114],{},"What you do, in your own words",[51,1116,1117,1122],{},[66,1118,1119],{},[15,1120,1121],{},"Photos",[66,1123,1124],{},"Uploaded images with a chosen cover — pages with real photos convert",[51,1126,1127,1132],{},[66,1128,1129],{},[15,1130,1131],{},"Amenities, highlights, values",[66,1133,1134],{},"Picked from built-in lists (parking, accessibility, and so on)",[51,1136,1137,1142],{},[66,1138,1139],{},[15,1140,1141],{},"Opening hours",[66,1143,1144],{},"Shown on the page",[34,1146,1148],{"id":1147},"how-do-i-publish-the-page","How do I publish the page?",[410,1150,1151,1155,1164,1168,1171,1175,1178,1181],{},[208,1152,1154],{"id":1153},"open-the-locations-presence-page","Open the location's Presence page",[11,1156,1157,1160,1161,234],{},[15,1158,1159],{},"Settings → Workspace → Locations",", open the location, go to ",[15,1162,1163],{},"Presence",[208,1165,1167],{"id":1166},"work-through-the-wizard","Work through the wizard",[11,1169,1170],{},"Fill each section above. You can save and come back — nothing is public yet.",[208,1172,1174],{"id":1173},"pass-the-readiness-checks","Pass the readiness checks",[11,1176,1177],{},"The page runs a checklist of what's still missing, with required items marked. Fix what's flagged.",[208,1179,1180],{"id":1054},"Publish",[11,1182,1183,1184,1059,1186,1188],{},"When the checks pass, publish flips the page from ",[15,1185,1058],{},[15,1187,1062],{}," — live at your venue URL immediately. You can unlist again at any time.",[34,1190,1192],{"id":1191},"after-its-live","After it's live",[11,1194,1195],{},"The Presence page becomes a small dashboard for that location:",[141,1197,1198,1204,1210],{},[144,1199,1200,1203],{},[15,1201,1202],{},"KPIs"," — new clients, average appointment value, share of bookings arriving online.",[144,1205,1206,1209],{},[15,1207,1208],{},"Recent activity"," — bookings and conversions attributed to the page.",[144,1211,1212,1215,1216,1220],{},[15,1213,1214],{},"Related add-ons"," — shortcuts to ",[193,1217,1219],{"href":1218},"\u002Fhelp\u002Fsettings\u002Fgoogle-reserve","Get found on Google"," and the Google rating boost.",[1222,1223,1224],"tip",{},[11,1225,1226,1227,1231,1232,1235],{},"Your brand colours and logo come from ",[193,1228,1230],{"href":1229},"\u002Fhelp\u002Fsettings\u002Fbrand-and-appearance","Brand and appearance"," — the presence wizard is about this location's ",[132,1233,1234],{},"content",", not styling.",[34,1237,206],{"id":205},[208,1239,1241],{"id":1240},"whats-the-difference-between-unlisted-and-listed","What's the difference between unlisted and listed?",[11,1243,1244,1246,1247,1250],{},[15,1245,1058],{}," pages aren't reachable by the public; ",[15,1248,1249],{},"listed"," pages are live at your venue URL. Publishing is the switch between them.",[208,1252,1254],{"id":1253},"do-clients-need-the-presence-page-to-book-online","Do clients need the presence page to book online?",[11,1256,1257,1258,1262],{},"It's the front door — your booking flow lives behind it. Turn on ",[193,1259,1261],{"href":1260},"\u002Fhelp\u002Fsettings\u002Fonline-booking","online booking"," and publish the page together.",[208,1264,1266],{"id":1265},"i-have-several-locations-one-page-or-many","I have several locations — one page or many?",[11,1268,1269,1270,234],{},"One page per location, each with its own content, photos, hours, and URL. See ",[193,1271,1273],{"href":1272},"\u002Fhelp\u002Fsettings\u002Fmultiple-locations","Working with multiple locations",{"title":236,"searchDepth":237,"depth":237,"links":1275},[1276,1277,1283,1284],{"id":1079,"depth":237,"text":1080},{"id":1147,"depth":237,"text":1148,"children":1278},[1279,1280,1281,1282],{"id":1153,"depth":246,"text":1154},{"id":1166,"depth":246,"text":1167},{"id":1173,"depth":246,"text":1174},{"id":1054,"depth":246,"text":1180},{"id":1191,"depth":237,"text":1192},{"id":205,"depth":237,"text":206,"children":1285},[1286,1287,1288],{"id":1240,"depth":246,"text":1241},{"id":1253,"depth":246,"text":1254},{"id":1265,"depth":246,"text":1266},"How to build and publish each location's public page in Owneli — profile, photos, hours, readiness checks, and going from unlisted to listed.",[1291,1292,1293,1294,1295,1296],"publish my booking page","public venue page","business profile page","add photos to booking page","unlisted vs listed","online presence",{},120,[1260,1229,1272],{"title":1042,"description":1289},"help\u002Fsettings\u002Fonline-presence","iO9_3v5pdUSdohm2pJeD6P93yWYmleShuDuoIBW3OZs",1790218961409]