[{"data":1,"prerenderedAt":2536},["ShallowReactive",2],{"help:\u002Fhelp\u002Fsettings\u002Fsmart-pricing":3,"help-all-categories:en":504,"help-cat-articles:\u002Fhelp\u002Fsettings\u002Fsmart-pricing":633,"help-related:\u002Fhelp\u002Fsettings\u002Fsmart-pricing":634,"help-live-topics:\u002Fhelp\u002Fsettings\u002Fsmart-pricing":2521,"help-counterparts:\u002Fhelp\u002Fsettings\u002Fsmart-pricing":2522},{"id":4,"title":5,"audience":6,"body":7,"category":478,"description":479,"draft":480,"extension":481,"icon":482,"keywords":483,"locale":491,"meta":492,"navigation":493,"order":494,"path":495,"related":496,"seo":499,"sourceHash":500,"stem":501,"translationReviewed":480,"updatedAt":502,"__hash__":503},"help\u002Fhelp\u002Fsettings\u002Fsmart-pricing.md","Smart pricing for quiet and busy hours","clinic",{"type":8,"value":9,"toc":449},"minimark",[10,14,19,42,46,191,204,213,217,251,262,266,288,291,295,298,372,379,383,403,407,415,419,423,428,432,435,439,442,446],[11,12,13],"p",{},"Smart pricing changes a service's price by the time it's booked for. Lower prices in quiet hours bring clients in; higher prices at your busiest times earn more from the slots that always fill. You set it up once, as a weekly schedule, and every booking follows it.",[15,16,18],"h2",{"id":17},"before-you-start","Before you start",[20,21,22,30],"ul",{},[23,24,25,29],"li",{},[26,27,28],"strong",{},"Who can do it:"," anyone whose role can manage pricing. That's owners, admins and managers unless you've changed the roles.",[23,31,32,35,36,41],{},[26,33,34],{},"Your services need prices."," See ",[37,38,40],"a",{"href":39},"\u002Fhelp\u002Fsettings\u002Fservices-and-pricing","Services and pricing",".",[15,43,45],{"id":44},"set-up-a-schedule","Set up a schedule",[47,48,49,54,71,75,89,93,104,108,144,148,177,181],"steps",{},[50,51,53],"h3",{"id":52},"open-smart-pricing","Open Smart pricing",[11,55,56,57,60,61,64,65,68,69,41],{},"Go to ",[26,58,59],{},"Settings → Payments & selling → Smart pricing",". The ",[26,62,63],{},"Smart pricing"," page opens, on the ",[26,66,67],{},"Schedules"," tab. Select ",[26,70,45],{},[50,72,74],{"id":73},"choose-the-team","Choose the team",[11,76,77,78,81,82,85,86,41],{},"Choose ",[26,79,80],{},"All team members",", or ",[26,83,84],{},"Only chosen team members"," to price certain people differently, such as a premium for a senior stylist. Select ",[26,87,88],{},"Continue",[50,90,92],{"id":91},"choose-the-services","Choose the services",[11,94,77,95,81,98,101,102,41],{},[26,96,97],{},"All services",[26,99,100],{},"Only chosen services"," and tick them. Select ",[26,103,88],{},[50,105,107],{"id":106},"set-your-weekly-prices","Set your weekly prices",[11,109,110,111,114,115,118,119,122,123,118,126,129,130,133,134,137,138,141,142,41],{},"Turn on a day and select ",[26,112,113],{},"Add hours",". Set when the hours start and end, choose ",[26,116,117],{},"Increase"," or ",[26,120,121],{},"Decrease",", ",[26,124,125],{},"Percent",[26,127,128],{},"Fixed amount",", and enter ",[26,131,132],{},"Change by",". A day can have up to 6 ranges that don't overlap. ",[26,135,136],{},"Copy Monday to every day"," repeats a day's hours across the week, and ",[26,139,140],{},"Preview"," shows a service's price with the change. Select ",[26,143,88],{},[50,145,147],{"id":146},"choose-where-and-when","Choose where and when",[11,149,150,151,154,155,158,159,122,162,165,166,169,170,173,174,41],{},"Pick the ",[26,152,153],{},"Location",". Under ",[26,156,157],{},"When it runs",", choose ",[26,160,161],{},"Every week",[26,163,164],{},"Between dates"," for a season or a promotion, or ",[26,167,168],{},"Holidays and special days"," to pick dates, with ",[26,171,172],{},"Quick-fill holidays"," for Canada and the United States. Give it a ",[26,175,176],{},"Schedule name",[50,178,180],{"id":179},"turn-it-on","Turn it on",[11,182,183,184,187,188,41],{},"Leave ",[26,185,186],{},"Turn it on now"," on, or turn it off to save the schedule paused. Select ",[26,189,190],{},"Finish setup",[11,192,193,194,197,198,118,201,41],{},"You see ",[26,195,196],{},"Schedule saved",", and the schedule appears as a card marked ",[26,199,200],{},"Active",[26,202,203],{},"Paused",[205,206,207],"note",{},[11,208,209,212],{},[26,210,211],{},"Increases apply to online bookings only"," is on by default. Peak prices then apply only to bookings clients make online; at the desk and the register, only lower prices apply. Turn it off in the last step to charge peak prices everywhere. Decreases always apply everywhere.",[15,214,216],{"id":215},"what-clients-and-your-team-see","What clients and your team see",[20,218,219,236,245],{},[23,220,221,224,225,118,228,231,232,235],{},[26,222,223],{},"Online:"," times with a smart price are tagged ",[26,226,227],{},"Off-peak",[26,229,230],{},"Peak",", with the usual price beside it, such as ",[26,233,234],{},"usually $120",". A peak price is always shown before the client pays.",[23,237,238,241,242,41],{},[26,239,240],{},"On the appointment:"," the price line says so, such as ",[26,243,244],{},"Off-peak · 10% off · usually $120",[23,246,247,250],{},[26,248,249],{},"At the register:"," a service is priced for the time of its appointment, or for now when there's no appointment.",[11,252,253,254,257,258,261],{},"To give one client the usual price, open the appointment, select ",[26,255,256],{},"Remove"," beside the smart price, then ",[26,259,260],{},"Remove smart price",". Anyone who can manage appointments can do this. The visit goes back to its usual price, and the balance due changes to match. No card is charged and nothing is refunded at that moment.",[15,263,265],{"id":264},"change-pause-or-clear-a-schedule","Change, pause or clear a schedule",[11,267,268,269,272,273,81,276,279,280,283,284,287],{},"On the schedule's card, select ",[26,270,271],{},"Edit"," to change it and ",[26,274,275],{},"Save changes",[26,277,278],{},"Pause"," to stop it for a while and ",[26,281,282],{},"Resume"," to start it again. ",[26,285,286],{},"Clear schedule"," removes it: its prices stop applying straight away, and bookings already made keep the price they were booked at.",[11,289,290],{},"Where a schedule for certain dates overlaps an every-week one, the dated one wins.",[15,292,294],{"id":293},"single-rules","Single rules",[11,296,297],{},"For one change on its own, such as a Saturday peak, use a single rule instead of a schedule.",[47,299,300,304,313,317,359,363],{},[50,301,303],{"id":302},"start-a-rule","Start a rule",[11,305,306,307,309,310,41],{},"Open the ",[26,308,294],{}," tab and select ",[26,311,312],{},"New single rule",[50,314,316],{"id":315},"set-it-up","Set it up",[11,318,319,320,323,324,327,328,118,331,323,334,337,338,341,342,122,345,348,349,352,353,356,357,41],{},"Enter a ",[26,321,322],{},"Rule name",". Choose the ",[26,325,326],{},"Direction",": ",[26,329,330],{},"Off-peak (discount)",[26,332,333],{},"Peak (surge)",[26,335,336],{},"Adjustment type"," and enter the ",[26,339,340],{},"Amount",", then pick the ",[26,343,344],{},"Days",[26,346,347],{},"Start time"," and ",[26,350,351],{},"End time",", the ",[26,354,355],{},"Services"," and the ",[26,358,153],{},[50,360,362],{"id":361},"check-the-preview-and-save","Check the preview and save",[11,364,365,368,369,41],{},[26,366,367],{},"Live preview"," shows what one booking would cost. Select ",[26,370,371],{},"Create rule",[11,373,374,375,378],{},"Only one rule or schedule prices a slot. When two overlap, the higher ",[26,376,377],{},"Priority"," wins. A peak price can add up to 100%; an off-peak price can take off up to 100%.",[15,380,382],{"id":381},"see-how-its-doing","See how it's doing",[11,384,306,385,388,389,122,392,348,395,398,399,402],{},[26,386,387],{},"Performance"," tab. It shows ",[26,390,391],{},"Smart-priced bookings",[26,393,394],{},"Extra from peak prices",[26,396,397],{},"Discount given off-peak",", and breaks them down ",[26,400,401],{},"By schedule or rule",". Cancelled and no-show visits are left out.",[15,404,406],{"id":405},"check-it-worked","Check it worked",[11,408,409,410,118,412,414],{},"Open your booking page and choose a service. Times inside your hours are tagged ",[26,411,227],{},[26,413,230],{},", and the price shows the usual one beside it.",[15,416,418],{"id":417},"if-something-goes-wrong","If something goes wrong",[50,420,422],{"id":421},"peak-prices-dont-show-at-the-desk","Peak prices don't show at the desk",[11,424,425,427],{},[26,426,211],{}," is on. Edit the schedule and turn it off in the last step if you want peak prices at the desk and the register too.",[50,429,431],{"id":430},"a-booking-still-has-the-old-price","A booking still has the old price",[11,433,434],{},"Bookings keep the price they were made at. Changing or clearing a schedule only affects new bookings.",[50,436,438],{"id":437},"overlaps-other-hours","\"Overlaps other hours\"",[11,440,441],{},"Two ranges on the same day overlap. Change one so they don't touch.",[50,443,445],{"id":444},"up-to-100","\"Up to +100%\"",[11,447,448],{},"A peak price can't more than double the usual price. Enter a smaller change.",{"title":450,"searchDepth":451,"depth":451,"links":452},"",2,[453,454,463,464,465,470,471,472],{"id":17,"depth":451,"text":18},{"id":44,"depth":451,"text":45,"children":455},[456,458,459,460,461,462],{"id":52,"depth":457,"text":53},3,{"id":73,"depth":457,"text":74},{"id":91,"depth":457,"text":92},{"id":106,"depth":457,"text":107},{"id":146,"depth":457,"text":147},{"id":179,"depth":457,"text":180},{"id":215,"depth":451,"text":216},{"id":264,"depth":451,"text":265},{"id":293,"depth":451,"text":294,"children":466},[467,468,469],{"id":302,"depth":457,"text":303},{"id":315,"depth":457,"text":316},{"id":361,"depth":457,"text":362},{"id":381,"depth":451,"text":382},{"id":405,"depth":451,"text":406},{"id":417,"depth":451,"text":418,"children":473},[474,475,476,477],{"id":421,"depth":457,"text":422},{"id":430,"depth":457,"text":431},{"id":437,"depth":457,"text":438},{"id":444,"depth":457,"text":445},"settings","Set off-peak prices that fill quiet hours and peak prices for your busiest times, on a weekly schedule, and see what they earn.",false,"md","i-lucide-trending-up",[484,485,486,487,488,489,490],"off-peak pricing","peak pricing","surge pricing","discount quiet hours","happy hour prices","holiday prices","dynamic pricing","en",{},true,15,"\u002Fhelp\u002Fsettings\u002Fsmart-pricing",[39,497,498],"\u002Fhelp\u002Fsettings\u002Fonline-booking","\u002Fhelp\u002Fgrowth\u002Ffind-and-read-a-report",{"title":5,"description":479},null,"help\u002Fsettings\u002Fsmart-pricing","2026-10-21","xPWQuJ9_E3Fbm3LupXsZYNgyLimAtFVpaB9gPyQRvoI",[505,516,525,534,544,554,564,574,583,592,602,612,623],{"id":506,"title":507,"audience":6,"description":508,"extension":509,"icon":510,"locale":491,"meta":511,"order":512,"slug":513,"stem":514,"__hash__":515},"helpCategories\u002Fhelp\u002Fcategories\u002Fgetting-started.yml","Getting started","Set up your workspace, learn the layout, and run your first day.","yml","i-lucide-compass",{},1,"getting-started","help\u002Fcategories\u002Fgetting-started","XWdLlczvAN2WkYFBnnFsRmqcxjJZ2gKwKvv6uq-Vz4E",{"id":517,"title":518,"audience":6,"description":519,"extension":509,"icon":520,"locale":491,"meta":521,"order":451,"slug":522,"stem":523,"__hash__":524},"helpCategories\u002Fhelp\u002Fcategories\u002Fcalendar.yml","Calendar & booking","Book, move, and cancel appointments. Block time, work the waitlist, and read the grid at a glance.","i-lucide-calendar",{},"calendar","help\u002Fcategories\u002Fcalendar","z3KR3OktnhLsaie4PXcbGNMx2_qwpSKICgucJhJPImo",{"id":526,"title":527,"audience":6,"description":528,"extension":509,"icon":529,"locale":491,"meta":530,"order":457,"slug":531,"stem":532,"__hash__":533},"helpCategories\u002Fhelp\u002Fcategories\u002Fcheckout.yml","Checkout & payments","Ring up a sale, take tips, handle deposits and fees, issue refunds, and close the drawer.","i-lucide-credit-card",{},"checkout","help\u002Fcategories\u002Fcheckout","d3fGaGbg8UVNzV86Sm3UhMBmMVU5Uq7xuctHaJF8YEg",{"id":535,"title":536,"audience":6,"description":537,"extension":509,"icon":538,"locale":491,"meta":539,"order":540,"slug":541,"stem":542,"__hash__":543},"helpCategories\u002Fhelp\u002Fcategories\u002Fclients.yml","Clients & forms","Add and find clients, read a client profile, and send forms and consents.","i-lucide-users",{},4,"clients","help\u002Fcategories\u002Fclients","dyjAyAySpkmSCM4wiDyiDzqMd8ozhtKDP-iw7hL5GB8",{"id":545,"title":546,"audience":6,"description":547,"extension":509,"icon":548,"locale":491,"meta":549,"order":550,"slug":551,"stem":552,"__hash__":553},"helpCategories\u002Fhelp\u002Fcategories\u002Fretail.yml","Memberships, gift cards & stock","Memberships, packages and gift cards clients spend down over time, plus discounts, products and stock.","i-lucide-gift",{},5,"retail","help\u002Fcategories\u002Fretail","_LyI2n8iDSMGQx_VrxsZYiqFdvhoiBB-wdOVIQERjow",{"id":555,"title":556,"audience":6,"description":557,"extension":509,"icon":558,"locale":491,"meta":559,"order":560,"slug":561,"stem":562,"__hash__":563},"helpCategories\u002Fhelp\u002Fcategories\u002Foperations.yml","Operations","The internal side of the business, covering your written playbook, Planner boards, venue incidents, and the policies everyone signs.","i-lucide-briefcase",{},6,"operations","help\u002Fcategories\u002Foperations","luSTIvbrxAnMbbljwzuwD35YR2Xq6-n6HziARRXrq14",{"id":565,"title":566,"audience":6,"description":567,"extension":509,"icon":568,"locale":491,"meta":569,"order":570,"slug":571,"stem":572,"__hash__":573},"helpCategories\u002Fhelp\u002Fcategories\u002Fteam.yml","Team & scheduling","Invite your team, set working hours and shifts, and handle timesheets, time off, commission and payroll.","i-lucide-id-card",{},7,"team","help\u002Fcategories\u002Fteam","82p-BQ6CYYNNt1GO80K3LXk-zcP5_6Tz-OA8hzQWB0Q",{"id":575,"title":576,"audience":6,"description":577,"extension":509,"icon":482,"locale":491,"meta":578,"order":579,"slug":580,"stem":581,"__hash__":582},"helpCategories\u002Fhelp\u002Fcategories\u002Fgrowth.yml","Reports & growth","Read and export your reports, and grow with campaigns, automations, reviews, loyalty and Oryx.",{},8,"growth","help\u002Fcategories\u002Fgrowth","8zQ8GEUGer6qaVxqH4V6H7Qa1R1CPcZ1gkGsL74JZSQ",{"id":584,"title":585,"audience":6,"description":586,"extension":509,"icon":587,"locale":491,"meta":588,"order":589,"slug":478,"stem":590,"__hash__":591},"helpCategories\u002Fhelp\u002Fcategories\u002Fsettings.yml","Settings & admin","Services and pricing, who can see what, and moving your data in from another system.","i-lucide-settings",{},9,"help\u002Fcategories\u002Fsettings","Rh-1T4iTtJkcK-o-n1olOGqTuFb3u3HsJ3w9anPS5Ak",{"id":593,"title":594,"audience":6,"description":595,"extension":509,"icon":596,"locale":491,"meta":597,"order":598,"slug":599,"stem":600,"__hash__":601},"helpCategories\u002Fhelp\u002Fcategories\u002Faccount.yml","Your login and profile","Your own login, password, two-factor security, profile, and language.","i-lucide-user-circle",{},10,"account","help\u002Fcategories\u002Faccount","8rq4IYJIBjfrS6vI3NVuFEa6_2DFJY9hHbhft5lmpYA",{"id":603,"title":604,"audience":6,"description":605,"extension":509,"icon":606,"locale":491,"meta":607,"order":608,"slug":609,"stem":610,"__hash__":611},"helpCategories\u002Fhelp\u002Fcategories\u002Fclasses.yml","Classes","Set up class types and a weekly timetable, run the roster and check-in, and change or cancel a class.","i-lucide-users-round",{},11,"classes","help\u002Fcategories\u002Fclasses","FSCZW6YrpwxAdhnLI0Ifyxs7zSnOE5ugnsH8kDrDi-s",{"id":613,"title":614,"audience":615,"description":616,"extension":509,"icon":617,"locale":491,"meta":618,"order":619,"slug":620,"stem":621,"__hash__":622},"helpCategories\u002Fhelp\u002Fcategories\u002Fbook-online.yml","Book online","client","Booking, paying, and managing your visit from your venue's booking page and the private links they send you.","i-lucide-globe",{},20,"book-online","help\u002Fcategories\u002Fbook-online","GGAAKN9iClyv52FA3Er7Af4YQtGbIzTRT303vOeiSB4",{"id":624,"title":625,"audience":615,"description":626,"extension":509,"icon":627,"locale":491,"meta":628,"order":629,"slug":630,"stem":631,"__hash__":632},"helpCategories\u002Fhelp\u002Fcategories\u002Fportal.yml","Your account and visits","Booking from your account, managing your visits, and using your wallet, memberships and rewards.","i-lucide-user-round",{},21,"portal","help\u002Fcategories\u002Fportal","uo0Lw9Pu1VwWJX1_sOT4LXIaNXQ4An31M7StYYHtcBw",[],[635,1157,2183],{"id":636,"title":40,"audience":6,"body":637,"category":478,"description":1139,"draft":480,"extension":481,"icon":1140,"keywords":1141,"locale":491,"meta":1148,"navigation":493,"order":598,"path":39,"related":1149,"seo":1153,"sourceHash":500,"stem":1154,"translationReviewed":480,"updatedAt":1155,"__hash__":1156},"help\u002Fhelp\u002Fsettings\u002Fservices-and-pricing.md",{"type":8,"value":638,"toc":1117},[639,645,652,654,675,679,808,814,818,954,960,969,992,996,1007,1011,1021,1025,1037,1041,1063,1065,1068,1070,1074,1086,1090,1096,1100],[11,640,641,642,41],{},"Your services are what clients book: what you offer, how long each takes and what it costs. The calendar, your booking site and checkout all read from this list, under ",[26,643,644],{},"Operations → Services",[646,647],"help-shot",{"alt":648,"height":649,"src":650,"width":651},"The Services page: Actions and New service at the top, a search box with Online-bookable only, Inactive only, Show archived and Manage order, the category tiles with their counts and New category, and services grouped by category, each category with Share link and Edit and each service with its length, team count and price.",863,"\u002Fhelp\u002Fsettings\u002Fservices-and-pricing\u002Flist.webp",1180,[15,653,18],{"id":17},[20,655,656,665],{},[23,657,658,660,661,664],{},[26,659,28],{}," anyone who can see appointments can see services. Adding and changing them needs permission to manage appointments, and the ",[26,662,663],{},"Actions"," menu needs permission to manage revenue setup.",[23,666,667,670,671,674],{},[26,668,669],{},"Make your categories first."," Select ",[26,672,673],{},"New category"," under the category list for each group, such as Facials or Laser. Clients see services grouped this way when they book.",[15,676,678],{"id":677},"add-a-service","Add a service",[47,680,681,685,693,697,723,727,749,753,765,769,783,793,797],{},[50,682,684],{"id":683},"start","Start",[11,686,56,687,689,690,41],{},[26,688,644],{}," and select ",[26,691,692],{},"New service",[50,694,696],{"id":695},"fill-in-the-basics","Fill in the basics",[11,698,699,700,703,704,707,708,348,711,714,715,718,719,722],{},"On ",[26,701,702],{},"Basic details",", enter the ",[26,705,706],{},"Service name",", choose a ",[26,709,710],{},"Category",[26,712,713],{},"Colour",", and write a short ",[26,716,717],{},"Description"," for your booking page. Add a ",[26,720,721],{},"Cover photo"," if you like.",[50,724,726],{"id":725},"set-the-price-and-length","Set the price and length",[11,728,729,730,703,733,736,737,740,741,744,745,748],{},"Under ",[26,731,732],{},"Pricing and duration",[26,734,735],{},"Price"," (leave it blank for a free consultation) and the ",[26,738,739],{},"Duration",". Add ",[26,742,743],{},"Buffer before"," for setup and ",[26,746,747],{},"Buffer after"," for cleaning; both block the calendar.",[50,750,752],{"id":751},"choose-who-does-it","Choose who does it",[11,754,699,755,758,759,118,761,764],{},[26,756,757],{},"Team members",", select who can be booked for it. Leave it empty and everyone can. A selected team member can have their own ",[26,760,735],{},[26,762,763],{},"Duration (min)",", for example a senior therapist who charges more.",[50,766,768],{"id":767},"decide-how-its-booked-online","Decide how it's booked online",[11,770,699,771,774,775,778,779,782],{},[26,772,773],{},"Online booking",", switch on ",[26,776,777],{},"Available for online booking"," so clients can book it themselves, and choose the ",[26,780,781],{},"Price display",". Leave it off and only your team can book it.",[11,784,785,788,789,41],{},[26,786,787],{},"Can be given as a gift"," is on by default: clients and your team can buy this service as a gift card at today's price, which the recipient can spend on anything. Switch it off to keep it out of the gift card form. Only a service with a fixed price is offered. See ",[37,790,792],{"href":791},"\u002Fhelp\u002Fretail\u002Fgift-cards","Gift cards",[50,794,796],{"id":795},"create-it","Create it",[11,798,799,800,803,804,807],{},"On a wide screen, check ",[26,801,802],{},"How clients see it"," under the sections on the left, then select ",[26,805,806],{},"Create service"," at the top.",[646,809],{"alt":810,"height":811,"src":812,"width":813},"Editing Signature Facial: on the left, Basic details, Team members and Resources under Service, Online booking, Forms and Settings under Booking & rules, a How clients see it preview and Archive service; on the right, the Service name, Category, Colour and Description; Cancel and Save changes at the top.",854,"\u002Fhelp\u002Fsettings\u002Fservices-and-pricing\u002Feditor.webp",1280,[15,815,817],{"id":816},"other-settings-on-a-service","Other settings on a service",[819,820,821,834],"table",{},[822,823,824],"thead",{},[825,826,827,831],"tr",{},[828,829,830],"th",{},"Section",[828,832,833],{},"What you can set",[835,836,837,858,872,894,917],"tbody",{},[825,838,839,844],{},[840,841,842],"td",{},[26,843,702],{},[840,845,846,849,850,853,854,857],{},[26,847,848],{},"Processing time"," when you're free to see another client (hair colour developing), and a ",[26,851,852],{},"Visibility badge"," such as Popular. Once the service is saved, ",[26,855,856],{},"Pricing options"," (such as Short hair and Long hair, each with its own price or length), per-location prices and add-ons appear here too",[825,859,860,865],{},[840,861,862],{},[26,863,864],{},"Resources",[840,866,867,868,41],{},"The room or equipment it needs. Owneli reserves a free one at booking and won't offer the service where there isn't one. See ",[37,869,871],{"href":870},"\u002Fhelp\u002Fsettings\u002Frooms-and-equipment","Set up rooms and equipment",[825,873,874,878],{},[840,875,876],{},[26,877,773],{},[840,879,880,122,883,122,886,889,890,893],{},[26,881,882],{},"Direct booking link",[26,884,885],{},"Keep the same team member",[26,887,888],{},"Service upselling"," (suggest up to 5 extra services), ",[26,891,892],{},"Membership upselling",", and limits to certain dates or days of the week",[825,895,896,901],{},[840,897,898],{},[26,899,900],{},"Forms",[840,902,903,904,122,907,118,910,913,914],{},"Forms that go with the service, when they're sent (",[26,905,906],{},"With booking confirmation",[26,908,909],{},"24 hours before visit",[26,911,912],{},"In-person only",") and whether they're ",[26,915,916],{},"Required",[825,918,919,924],{},[840,920,921],{},[26,922,923],{},"Settings",[840,925,926,927,122,930,122,933,122,936,122,939,122,942,122,945,122,948,348,951],{},"The service's own ",[26,928,929],{},"Payment policy",[26,931,932],{},"Require late cancellation fee",[26,934,935],{},"Require no-show fee",[26,937,938],{},"Require patch test",[26,940,941],{},"Aftercare instructions",[26,943,944],{},"Reminder to rebook",[26,946,947],{},"Sales tax",[26,949,950],{},"Cost of service",[26,952,953],{},"Minimum age",[955,956,957],"warning",{},[11,958,959],{},"If a required clinical form isn't signed, checkout won't take payment for the visit until it is.",[11,961,962,964,965,968],{},[26,963,885],{}," means bookings for the service are never moved to someone else automatically, even when ",[26,966,967],{},"Make room for requests"," is on. Use it for treatments like injectables or laser, where clients should keep seeing the same person. Your team can still move a booking by hand.",[11,970,971,972,974,975,122,978,122,981,118,984,987,988,41],{},"The service's ",[26,973,929],{}," overrides your location's policy for any new booking that includes it: ",[26,976,977],{},"Inherit location policy",[26,979,980],{},"No card or deposit",[26,982,983],{},"Require card on file",[26,985,986],{},"Require deposit",". See ",[37,989,991],{"href":990},"\u002Fhelp\u002Fsettings\u002Fpayment-policy","Set your payment policy",[15,993,995],{"id":994},"order-the-menu","Order the menu",[11,997,998,999,1002,1003,1006],{},"Select ",[26,1000,1001],{},"Manage order",". Drag categories into place, then the services in each, and select ",[26,1004,1005],{},"Done",". Clients see the same order when they book.",[15,1008,1010],{"id":1009},"prices-at-each-location","Prices at each location",[11,1012,1013,1014,1016,1017,1020],{},"With more than one location, open ",[26,1015,663],{}," and choose ",[26,1018,1019],{},"By location",". Switch each service on or off for each location and enter a different price where you need one. A blank price uses the normal price.",[15,1022,1024],{"id":1023},"combos","Combos",[11,1026,1027,1028,1016,1030,1033,1034,1036],{},"A combo books several services as one item at a combined price. Open ",[26,1029,663],{},[26,1031,1032],{},"New bundle",", then choose the services and set the price. Combos appear under ",[26,1035,1024],{}," in the list.",[15,1038,1040],{"id":1039},"stop-offering-a-service","Stop offering a service",[11,1042,1043,1044,1047,1048,1051,1052,1055,1056,348,1059,1062],{},"Set ",[26,1045,1046],{},"Status"," to ",[26,1049,1050],{},"Inactive"," to hide it everywhere for now, or choose ",[26,1053,1054],{},"Archive service",". Archive rather than delete, so past visits keep their history. The ",[26,1057,1058],{},"Inactive only",[26,1060,1061],{},"Show archived"," filters list them.",[15,1064,406],{"id":405},[11,1066,1067],{},"The service appears in its category with its price, length and team count. Open the calendar and start a booking: it's in the service list. If it's bookable online, it's on your booking site too.",[15,1069,418],{"id":417},[50,1071,1073],{"id":1072},"the-service-isnt-on-the-booking-site","The service isn't on the booking site",[11,1075,1076,1077,1079,1080,1082,1083,41],{},"Check ",[26,1078,777],{}," is on, the service is ",[26,1081,200],{},", and it's switched on at that location. Public booking must also be on for the whole business. See ",[37,1084,1085],{"href":497},"Set up online booking",[50,1087,1089],{"id":1088},"a-team-member-cant-be-booked-for-it","A team member can't be booked for it",[11,1091,1092,1093,1095],{},"Add them in the ",[26,1094,757],{}," section, or leave it empty so everyone can. Check their working hours too.",[50,1097,1099],{"id":1098},"bringing-your-menu-from-another-system","Bringing your menu from another system",[11,1101,1102,1103,1016,1105,1108,1109,1112,1113,41],{},"Open ",[26,1104,663],{},[26,1106,1107],{},"Import"," on the services page, or use ",[26,1110,1111],{},"Settings → Plan & data → Import"," to bring everything at once. See ",[37,1114,1116],{"href":1115},"\u002Fhelp\u002Fsettings\u002Fimport-your-data","Import your data",{"title":450,"searchDepth":451,"depth":451,"links":1118},[1119,1120,1128,1129,1130,1131,1132,1133,1134],{"id":17,"depth":451,"text":18},{"id":677,"depth":451,"text":678,"children":1121},[1122,1123,1124,1125,1126,1127],{"id":683,"depth":457,"text":684},{"id":695,"depth":457,"text":696},{"id":725,"depth":457,"text":726},{"id":751,"depth":457,"text":752},{"id":767,"depth":457,"text":768},{"id":795,"depth":457,"text":796},{"id":816,"depth":451,"text":817},{"id":994,"depth":451,"text":995},{"id":1009,"depth":451,"text":1010},{"id":1023,"depth":451,"text":1024},{"id":1039,"depth":451,"text":1040},{"id":405,"depth":451,"text":406},{"id":417,"depth":451,"text":418,"children":1135},[1136,1137,1138],{"id":1072,"depth":457,"text":1073},{"id":1088,"depth":457,"text":1089},{"id":1098,"depth":457,"text":1099},"Add the services clients book, with their price, length, team, online booking and forms, and set different prices at each location.","i-lucide-list",[1142,1143,1144,1145,1146,1147],"add a service","service price and duration","service menu categories","buffer time","pricing options","service per location",{},[1150,1151,1152,495],"\u002Fhelp\u002Fgetting-started\u002Fset-up-your-workspace","\u002Fhelp\u002Fcalendar\u002Fbook-an-appointment","\u002Fhelp\u002Fcheckout\u002Fdeposits-and-cancellation-fees",{"title":40,"description":1139},"help\u002Fsettings\u002Fservices-and-pricing","2026-11-06","OOzBgH_GdzyaiRbJSaNrsFF2n_IFvHYrALw7mCxMxlI",{"id":1158,"title":1085,"audience":6,"body":1159,"category":478,"description":2159,"draft":480,"extension":481,"icon":617,"keywords":2160,"locale":491,"meta":2176,"navigation":493,"order":2177,"path":497,"related":2178,"seo":2180,"sourceHash":500,"stem":2181,"translationReviewed":480,"updatedAt":1155,"__hash__":2182},"help\u002Fhelp\u002Fsettings\u002Fonline-booking.md",{"type":8,"value":1160,"toc":2126},[1161,1171,1173,1197,1201,1265,1271,1275,1280,1371,1384,1390,1402,1406,1454,1458,1462,1490,1500,1504,1602,1607,1611,1625,1636,1646,1650,1666,1676,1680,1686,1734,1737,1740,1747,1796,1799,1816,1858,1871,1874,1903,1917,1926,1930,1951,1955,1963,2012,2018,2025,2028,2032,2045,2047,2052,2054,2058,2064,2068,2073,2077,2096,2100,2117,2121],[11,1162,1163,1164,1167,1168,41],{},"Online booking gives clients a page where they choose a service, a time and, if you like, a professional, without making an account. You turn it on under ",[26,1165,1166],{},"Settings → Booking → Online booking"," and set its rules under ",[26,1169,1170],{},"Settings → Booking → Booking rules",[15,1172,18],{"id":17},[20,1174,1175,1180,1186],{},[23,1176,1177,1179],{},[26,1178,28],{}," admins and owners with permission to manage online booking.",[23,1181,1182,1185],{},[26,1183,1184],{},"Three things must exist:"," a location, at least one service, and working hours for your team. Without all three, clients find nothing to book, and the page tells you what's missing.",[23,1187,1188,1191,1192,1194,1195,41],{},[26,1189,1190],{},"Services must allow it."," Each service needs ",[26,1193,777],{}," on. See ",[37,1196,40],{"href":39},[15,1198,1200],{"id":1199},"turn-on-online-booking","Turn on online booking",[47,1202,1203,1207,1211,1215,1223,1227,1237,1241,1248,1252],{},[50,1204,1206],{"id":1205},"open-the-setting","Open the setting",[11,1208,56,1209,41],{},[26,1210,1166],{},[50,1212,1214],{"id":1213},"switch-it-on","Switch it on",[11,1216,729,1217,774,1220,41],{},[26,1218,1219],{},"Public booking",[26,1221,1222],{},"Accept bookings from the public link",[50,1224,1226],{"id":1225},"choose-what-guests-can-change","Choose what guests can change",[11,1228,1229,1230,348,1233,1236],{},"Switch ",[26,1231,1232],{},"Guests can reschedule",[26,1234,1235],{},"Guests can cancel"," on or off. With cancel off, guests are asked to call you instead.",[50,1238,1240],{"id":1239},"add-a-welcome-line","Add a welcome line",[11,1242,1243,1244,1247],{},"Write a line or two in ",[26,1245,1246],{},"Intro copy",". It sits under your business name on the booking page.",[50,1249,1251],{"id":1250},"save-and-share","Save and share",[11,1253,998,1254,1256,1257,1260,1261,1264],{},[26,1255,275],{},". Select ",[26,1258,1259],{},"Copy"," beside ",[26,1262,1263],{},"Your public link"," to share it, or the open icon beside that to try the page.",[646,1266],{"alt":1267,"height":1268,"src":1269,"width":1270},"Online booking in Settings with its On status: the Public booking section, with Accept bookings from the public link switched on.",168,"\u002Fhelp\u002Fsettings\u002Fonline-booking\u002Fpublic.webp",720,[15,1272,1274],{"id":1273},"set-the-booking-rules","Set the booking rules",[11,1276,1102,1277,1279],{},[26,1278,1170],{},":",[819,1281,1282,1292],{},[822,1283,1284],{},[825,1285,1286,1289],{},[828,1287,1288],{},"Setting",[828,1290,1291],{},"What it controls",[835,1293,1294,1304,1314,1324,1334,1344,1361],{},[825,1295,1296,1301],{},[840,1297,1298],{},[26,1299,1300],{},"Minimum notice",[840,1302,1303],{},"How soon before a slot a client can still book it, so nobody books 9:00 at 8:57",[825,1305,1306,1311],{},[840,1307,1308],{},[26,1309,1310],{},"Booking window",[840,1312,1313],{},"How far ahead clients can book",[825,1315,1316,1321],{},[840,1317,1318],{},[26,1319,1320],{},"Time slot interval",[840,1322,1323],{},"The gap between start times offered, such as every 15 minutes",[825,1325,1326,1331],{},[840,1327,1328],{},[26,1329,1330],{},"Cancellation cutoff",[840,1332,1333],{},"Clients can't cancel or reschedule online within this time before the visit",[825,1335,1336,1341],{},[840,1337,1338],{},[26,1339,1340],{},"Hold a chosen time for",[840,1342,1343],{},"How long a client has to finish booking after picking a time. Nobody else can take it meanwhile.",[825,1345,1346,1351],{},[840,1347,1348],{},[26,1349,1350],{},"Buffers",[840,1352,1353,1354,348,1357,1360],{},"Time kept free ",[26,1355,1356],{},"Before appointment",[26,1358,1359],{},"After appointment",". A service's own buffer wins.",[825,1362,1363,1368],{},[840,1364,1365],{},[26,1366,1367],{},"Let clients choose their provider",[840,1369,1370],{},"Shows a \"choose a professional\" step. Off, clients just pick a time and you're assigned whoever is free.",[11,1372,998,1373,1375,1376,1379,1380,1383],{},[26,1374,275],{}," in the bar at the bottom. Under ",[26,1377,1378],{},"Each location",", select ",[26,1381,1382],{},"Override"," on a location to give it its own rules.",[646,1385],{"alt":1386,"height":1387,"src":1388,"width":1389},"Booking rules in Settings: under When clients can book, Minimum notice set to No minimum notice, Booking window 60 days ahead, Time slot interval 30 minutes, Cancellation cutoff Any time before, Show your phone number when online changes are closed switched on, Hold a chosen time for 5 minutes, and Let clients keep holding a time switched off.",740,"\u002Fhelp\u002Fsettings\u002Fonline-booking\u002Frules.webp",876,[205,1391,1392],{},[11,1393,1394,1395,1397,1398,1401],{},"The ",[26,1396,1330],{}," decides whether a client can cancel online at all. Whether they're charged is your ",[37,1399,1400],{"href":990},"payment policy",". If the cutoff is shorter than the fee window, clients can cancel online and still be charged.",[15,1403,1405],{"id":1404},"also-on-the-booking-rules-tab","Also on the Booking rules tab",[819,1407,1408,1417],{},[822,1409,1410],{},[825,1411,1412,1414],{},[828,1413,830],{},[828,1415,1416],{},"What it does",[835,1418,1419,1437],{},[825,1420,1421,1426],{},[840,1422,1423],{},[26,1424,1425],{},"Scheduling recommendations",[840,1427,1428,1429,1432,1433,1436],{},"With ",[26,1430,1431],{},"Show recommended times"," on, your team sees suggested times when booking from the calendar, for example to ",[26,1434,1435],{},"Favor compact schedules",". It never changes what's available.",[825,1438,1439,1444],{},[840,1440,1441],{},[26,1442,1443],{},"Revenue opportunities",[840,1445,1428,1446,1449,1450,1453],{},[26,1447,1448],{},"Show revenue opportunities on Today"," on, ",[26,1451,1452],{},"Today"," lists clients overdue for a return visit and packages about to expire with sessions left.",[15,1455,1457],{"id":1456},"closed-periods-the-waitlist-and-group-booking","Closed periods, the waitlist and group booking",[50,1459,1461],{"id":1460},"close-for-a-holiday","Close for a holiday",[11,1463,56,1464,689,1467,323,1470,348,1473,1476,1477,1479,1480,118,1483,1486,1487,41],{},[26,1465,1466],{},"Settings → Booking → Closed periods",[26,1468,1469],{},"Add closed period",[26,1471,1472],{},"Start date",[26,1474,1475],{},"End date",", and add a ",[26,1478,717],{}," such as \"Public holiday\". With more than one location, choose ",[26,1481,1482],{},"All locations",[26,1484,1485],{},"Selected locations",", then select ",[26,1488,1489],{},"Add",[11,1491,1492,1493,1495,1496,1499],{},"Clients can't book online on those days. Bookings already made stay on the calendar, so move or cancel them yourself. ",[26,1494,1482],{}," covers the locations you have now: a location you add later isn't included, so add it to the period then. A period that has ended moves to ",[26,1497,1498],{},"Past","; you can open it but not change it, because your reports still count it.",[50,1501,1503],{"id":1502},"more-choices-and-switches","More choices and switches",[819,1505,1506,1517],{},[822,1507,1508],{},[825,1509,1510,1512,1515],{},[828,1511,1288],{},[828,1513,1514],{},"Where",[828,1516,1416],{},[835,1518,1519,1531,1542,1556,1572,1588],{},[825,1520,1521,1525,1528],{},[840,1522,1523],{},[26,1524,1300],{},[840,1526,1527],{},"Booking rules",[840,1529,1530],{},"Includes 15 and 30 minutes, and 4, 5, 6, 7 and 14 days.",[825,1532,1533,1537,1539],{},[840,1534,1535],{},[26,1536,1320],{},[840,1538,1527],{},[840,1540,1541],{},"Includes 90 minutes and 2 hours.",[825,1543,1544,1549,1551],{},[840,1545,1546],{},[26,1547,1548],{},"Show your phone number when online changes are closed",[840,1550,1527],{},[840,1552,1553,1554,41],{},"On, a client inside the cancellation cutoff sees your number so they can call. Off, they're asked to contact you. A location can set its own under ",[26,1555,1378],{},[825,1557,1558,1563,1569],{},[840,1559,1560],{},[26,1561,1562],{},"Clients can book for a group online",[840,1564,1565,1566],{},"Booking rules, under ",[26,1567,1568],{},"Online group booking",[840,1570,1571],{},"Off removes group booking from your booking page. Your team can still book a group from the calendar.",[825,1573,1574,1579,1585],{},[840,1575,1576],{},[26,1577,1578],{},"Clients can join the waitlist online",[840,1580,1581,1582],{},"Online booking, under ",[26,1583,1584],{},"Waitlist",[840,1586,1587],{},"Off removes \"Notify me if a time opens\" from your booking page. Your team can still add anyone to the waitlist.",[825,1589,1590,1595,1599],{},[840,1591,1592],{},[26,1593,1594],{},"Only during opening hours",[840,1596,1581,1597],{},[26,1598,1584],{},[840,1600,1601],{},"Clients can only ask for days and times the location is open, and not for its closed periods.",[11,1603,1604,1605,41],{},"Each switch starts the way online booking worked before it existed: everything on except ",[26,1606,1594],{},[50,1608,1610],{"id":1609},"who-gets-any-professional","Who gets \"Any professional\"",[11,1612,729,1613,1616,1617,1620,1621,1624],{},[26,1614,1615],{},"Booking rules → Any professional",", choose who gets a booking when the client picks \"Any professional\": whoever is least booked that day (the usual rule), this week or over two weeks; each person in turn; or ",[26,1618,1619],{},"Your own order",", which you set by moving people up and down. Switch on ",[26,1622,1623],{},"Returning clients go to the person they saw last"," to send a client back to the person who did their last completed visit, when that person is free and the client is signed in or gave their email before picking a time.",[11,1626,1627,1628,1631,1632,1635],{},"To leave someone out of \"Any professional\" while clients can still book them by name, open them in ",[26,1629,1630],{},"Team"," and switch off ",[26,1633,1634],{},"Include in \"Any professional\" online",". While clients can't choose a team member online, at least one person must stay in.",[11,1637,1638,1639,1642,1643,1645],{},"A booking where the client picked the person is now marked ",[26,1640,1641],{},"Requested by the client",", which a requested-provider bonus and the reports use. On the calendar, switch on ",[26,1644,1641],{}," when you book for a client who asked for someone.",[50,1647,1649],{"id":1648},"online-suggestions-and-checkout-info","Online suggestions and checkout info",[11,1651,729,1652,1655,1656,122,1659,118,1662,1665],{},[26,1653,1654],{},"Booking rules → Online suggestions",", switch off ",[26,1657,1658],{},"Suggest services",[26,1660,1661],{},"Suggest a membership",[26,1663,1664],{},"Suggest a package"," for the whole business. A service's own suggestions show only while the matching switch is on. With packages on, the confirmation screen suggests one package that includes the service booked, best value first.",[11,1667,729,1668,1671,1672,1675],{},[26,1669,1670],{},"Online booking → Public booking",", write ",[26,1673,1674],{},"Important info at checkout",", up to 1,000 characters, such as parking or what to bring. Clients read it before they confirm a booking, and before they pay for a gift card, membership, package or shop order.",[50,1677,1679],{"id":1678},"gap-control","Gap control",[11,1681,729,1682,1685],{},[26,1683,1684],{},"Booking rules → Gap control",", choose which start times clients see online:",[819,1687,1688,1698],{},[822,1689,1690],{},[825,1691,1692,1695],{},[828,1693,1694],{},"Choice",[828,1696,1697],{},"What clients see",[835,1699,1700,1710,1724],{},[825,1701,1702,1707],{},[840,1703,1704],{},[26,1705,1706],{},"Show every time",[840,1708,1709],{},"Every free start time. This is how online booking has always worked.",[825,1711,1712,1717],{},[840,1713,1714],{},[26,1715,1716],{},"Reduce gaps",[840,1718,1719,1720,1723],{},"Times that would leave a gap shorter than ",[26,1721,1722],{},"Shortest gap to leave"," (10 to 60 minutes) before or after the visit are hidden.",[825,1725,1726,1731],{},[840,1727,1728],{},[26,1729,1730],{},"No gaps",[840,1732,1733],{},"Only times right next to a booking, a break or the start or end of the team member's day.",[11,1735,1736],{},"Gaps are counted for each team member, with the service's buffers and their bookings, holds and blocked time. A location with its own booking rules can have its own gap control. It applies to online booking only: your team can still book any free time from the calendar, and a client moving their own booking still sees every free time.",[50,1738,967],{"id":1739},"make-room-for-requests",[11,1741,1742,1743,1746],{},"Switch on ",[26,1744,1745],{},"Booking rules → Make room for requests"," to let a client book someone by name when that person's time is taken only by an \"Any professional\" booking. If another team member can do that service, works then, is free and charges the same, the \"Any professional\" booking moves to them and the client who asked gets the time.",[20,1748,1749,1755,1761,1767,1776,1779,1782],{},[23,1750,1751,1752,1754],{},"It's off until you turn it on. A booking where the client asked for someone, or one marked ",[26,1753,1641],{},", is never moved.",[23,1756,1757,1760],{},[26,1758,1759],{},"Stop moving bookings"," keeps bookings close to their start where they are, 24 hours before by default.",[23,1762,1763,1766],{},[26,1764,1765],{},"Include bookings your team made"," also moves bookings your team made after you turned this on.",[23,1768,1769,1770,1772,1773,1775],{},"Only a booking with one service and no add-ons moves, and never one that's part of a series or a group, already checked in, or for a service set to ",[26,1771,885],{}," (see ",[37,1774,40],{"href":39},").",[23,1777,1778],{},"Rooms and equipment come along: the moved booking keeps its room or machine, and the client who asked gets another free one of the same type. If they need the one the moved booking had, the moved booking switches to a free one of the same type. When no room or machine works out, the time isn't offered.",[23,1780,1781],{},"The move, any room switch and the new booking happen together, so nobody else can take the time in between. The moved booking gets a note saying why, the move is in the audit log, and the moved client's reminder names their new team member. Any commission follows the person who does the visit.",[23,1783,1784,1787,1788,1791,1792,1795],{},[26,1785,1786],{},"Email the client when their booking moves to another team member"," is on to start. The moved client gets one email, in their language, saying who they'll see now; the time stays the same. It follows your ",[26,1789,1790],{},"Rescheduled"," email's on and off switch in ",[26,1793,1794],{},"Emails",". The same switch decides whether \"Tell the client about the change\" starts ticked when your team moves a booking to someone else by hand.",[50,1797,1568],{"id":1798},"online-group-booking",[11,1800,729,1801,1804,1805,1808,1809,118,1812,1815],{},[26,1802,1803],{},"Booking rules → Online group booking",", choose how the guests in a group booked online can be seen. ",[26,1806,1807],{},"Guests can be seen one after another"," is on to start with, so clients choose ",[26,1810,1811],{},"At the same time",[26,1813,1814],{},"One after another"," when they pick a time.",[819,1817,1818,1827],{},[822,1819,1820],{},[825,1821,1822,1824],{},[828,1823,1694],{},[828,1825,1826],{},"How the guests are booked",[835,1828,1829,1838,1847],{},[825,1830,1831,1835],{},[840,1832,1833],{},[26,1834,1811],{},[840,1836,1837],{},"Everyone starts together, each with a different team member. This is how group booking has always worked.",[825,1839,1840,1844],{},[840,1841,1842],{},[26,1843,1814],{},[840,1845,1846],{},"Each guest starts after the one before finishes, the organiser first and then in the order they were added. One team member sees them all when they have room; otherwise the next guest goes to someone else.",[825,1848,1849,1852],{},[840,1850,1851],{},"Some together, the rest after",[840,1853,1854,1855,1857],{},"Some guests start together with different team members, and the rest start after the first of them finishes. Clients don't choose this: it's offered, with times one after another, when they chose ",[26,1856,1811],{}," and no time that day fits everyone together.",[11,1859,1860,1863,1864,1867,1868,1870],{},[26,1861,1862],{},"Longest wait between guests"," is how long a guest can wait after the one before finishes: ",[26,1865,1866],{},"No wait",", or 5 to 60 minutes. It's 15 minutes to start with. Start times stay on your ",[26,1869,1320],{},", so the wait includes the time to the next start: with 30-minute slots, a 45-minute visit at 10:00 ends at 10:45, and the next guest starts at 11:00 at the earliest. When one team member sees two guests in a row, the buffers between their visits come on top of the wait.",[11,1872,1873],{},"What clients see:",[20,1875,1876,1883,1890,1896],{},[23,1877,1878,1879,1882],{},"Each time on the booking page shows when the group finishes, such as \"to 11:30\". After they pick a time where guests start at different times, ",[26,1880,1881],{},"Each person's time"," lists each guest with their service and times, and it shows again before they book and once they've booked.",[23,1884,1885,1886,1889],{},"On a day with no time for everyone together, they're offered times where some or all of them are seen one after another. ",[26,1887,1888],{},"Find a day for everyone together"," looks for a day in the next two weeks that fits everyone at once.",[23,1891,1892,1893,1895],{},"The group link lists the guests in the order they start, each with their own times. Cancelling the group cancels every guest, and the ",[26,1894,1330],{}," counts from the first guest's time.",[23,1897,1898,1899,1902],{},"When guests start at different times, the organiser's confirmation email lists each guest's time under ",[26,1900,1901],{},"Your group's times",", with a link to the group. Each guest still gets their own confirmation.",[11,1904,1905,1906,1909,1910,1913,1914,41],{},"On your calendar, each guest is their own appointment at their own time, and opening one shows ",[26,1907,1908],{},"Part of a party",". Guests one team member sees one after another sit back to back in that person's column, and the party panel lists everyone in the order they start. With ",[26,1911,1912],{},"Send emails to booked team members"," on, a team member with more than one guest in the group gets one email that lists them all under ",[26,1915,1916],{},"Your guests in this group",[11,1918,1919,1920,1922,1923,1925],{},"Switch off ",[26,1921,1807],{}," to offer only times where everyone starts together, as before. ",[26,1924,1862],{}," is hidden while it's off.",[15,1927,1929],{"id":1928},"share-booking-links","Share booking links",[11,1931,729,1932,1935,1936,1938,1939,1942,1943,1946,1947,41],{},[26,1933,1934],{},"Links and QR codes"," in ",[26,1937,1166],{},", make a short link or QR code that opens your booking page, some services, one person, a plan, gift cards or your shop. Each saved link shows its visits and bookings. See ",[37,1940,1934],{"href":1941},"\u002Fhelp\u002Fsettings\u002Flinks-and-qr-codes",". To put a ",[26,1944,1945],{},"Book"," button on your own website, see ",[37,1948,1950],{"href":1949},"\u002Fhelp\u002Fsettings\u002Fembed-booking","Embed booking on your website",[15,1952,1954],{"id":1953},"get-emails-about-online-bookings","Get emails about online bookings",[11,1956,1957,1935,1960,1962],{},[26,1958,1959],{},"Email notifications",[26,1961,1166],{}," decides who is emailed when a client books, reschedules or cancels online. That covers the booking page, group bookings, waitlist offers, the client's manage link, the client portal, and a whole group cancelled from its own link. Bookings your team makes aren't emailed.",[819,1964,1965,1974],{},[822,1966,1967],{},[825,1968,1969,1971],{},[828,1970,1694],{},[828,1972,1973],{},"Who gets the email",[835,1975,1976,1985,2002],{},[825,1977,1978,1982],{},[840,1979,1980],{},[26,1981,1912],{},[840,1983,1984],{},"On to start with. The team member the client booked with. When a client cancels or reschedules, the managers who run the calendar get one too.",[825,1986,1987,1992],{},[840,1988,1989],{},[26,1990,1991],{},"Send emails to owners and admins",[840,1993,1994,1995,1998,1999,41],{},"Off to start with. Every owner and admin. This used to be ",[26,1996,1997],{},"Email me about new online bookings"," under ",[26,2000,2001],{},"Time off & notifications",[825,2003,2004,2009],{},[840,2005,2006],{},[26,2007,2008],{},"Send emails to specific addresses",[840,2010,2011],{},"Off to start with. Up to 10 addresses separated by commas, such as a front desk inbox.",[11,2013,998,2014,2017],{},[26,2015,2016],{},"Save email notifications"," under the choices.",[11,2019,2020,2021,2024],{},"Each address gets one email per booking, reschedule or cancellation, even when it is on more than one list. A group counts as one booking: the team member of each other guest hears about their own guest. The email shows the client's name, the services, the team member, the time and the booking reference. It never shows the client's phone number or email address. Your team's copy has an ",[26,2022,2023],{},"Open in calendar"," button. An address that isn't on your team gets no button, a line saying your team can see the booking in Owneli, and a line saying your business added the address and to ask you to remove it.",[11,2026,2027],{},"The bell in the top bar shows these bookings to your team whatever you choose here.",[50,2029,2031],{"id":2030},"add-addresses-for-one-location","Add addresses for one location",[11,2033,1102,2034,2037,2038,2041,2042,2044],{},[26,2035,2036],{},"Settings → Business → Locations",", choose the location, and add addresses under ",[26,2039,2040],{},"Booking emails",". They get the emails for bookings at that location, on top of the business list, while ",[26,2043,2008],{}," is on.",[15,2046,406],{"id":405},[11,2048,1102,2049,2051],{},[26,2050,1263],{}," in a private browser window. Your services appear and you can pick a time. Booking yourself a test visit shows it on the calendar; cancel it afterwards.",[15,2053,418],{"id":417},[50,2055,2057],{"id":2056},"set-up-a-location-a-service-and-staff-working-hours-first","\"Set up a location, a service and staff working hours first\"",[11,2059,2060,2061,41],{},"Add whatever it lists. Working hours are set for each team member under ",[26,2062,2063],{},"Team → Scheduling",[50,2065,2067],{"id":2066},"a-service-is-missing-from-the-booking-page","A service is missing from the booking page",[11,2069,1076,2070,2072],{},[26,2071,777],{}," on the service, that it's active, and that it's switched on at that location.",[50,2074,2076],{"id":2075},"no-times-are-offered","No times are offered",[11,2078,2079,2080,348,2082,2084,2085,2087,2088,118,2090,2092,2093,2095],{},"Check the team's working hours that day, the ",[26,2081,1300],{},[26,2083,1310],{},", and that someone who does the service is working. With ",[26,2086,1679],{}," on ",[26,2089,1716],{},[26,2091,1730],{},", fewer times are offered on purpose; choose ",[26,2094,1706],{}," to see them all.",[50,2097,2099],{"id":2098},"a-group-isnt-offered-times-one-after-another","A group isn't offered times one after another",[11,2101,2102,2103,2105,2106,2108,2109,2087,2111,2113,2114,2116],{},"The next guest can only start on your ",[26,2104,1320],{},", within ",[26,2107,1862],{}," of the one before finishing. If the next start is further away than that, choose a longer wait. With ",[26,2110,1679],{},[26,2112,1716],{},", a wait shorter than ",[26,2115,1722],{}," between two guests with the same team member isn't offered either.",[50,2118,2120],{"id":2119},"the-link-shows-page-not-found","The link shows \"page not found\"",[11,2122,2123,2125],{},[26,2124,1222],{}," is off. Switch it on and save.",{"title":450,"searchDepth":451,"depth":451,"links":2127},[2128,2129,2136,2137,2138,2147,2148,2151,2152],{"id":17,"depth":451,"text":18},{"id":1199,"depth":451,"text":1200,"children":2130},[2131,2132,2133,2134,2135],{"id":1205,"depth":457,"text":1206},{"id":1213,"depth":457,"text":1214},{"id":1225,"depth":457,"text":1226},{"id":1239,"depth":457,"text":1240},{"id":1250,"depth":457,"text":1251},{"id":1273,"depth":451,"text":1274},{"id":1404,"depth":451,"text":1405},{"id":1456,"depth":451,"text":1457,"children":2139},[2140,2141,2142,2143,2144,2145,2146],{"id":1460,"depth":457,"text":1461},{"id":1502,"depth":457,"text":1503},{"id":1609,"depth":457,"text":1610},{"id":1648,"depth":457,"text":1649},{"id":1678,"depth":457,"text":1679},{"id":1739,"depth":457,"text":967},{"id":1798,"depth":457,"text":1568},{"id":1928,"depth":451,"text":1929},{"id":1953,"depth":451,"text":1954,"children":2149},[2150],{"id":2030,"depth":457,"text":2031},{"id":405,"depth":451,"text":406},{"id":417,"depth":451,"text":418,"children":2153},[2154,2155,2156,2157,2158],{"id":2056,"depth":457,"text":2057},{"id":2066,"depth":457,"text":2067},{"id":2075,"depth":457,"text":2076},{"id":2098,"depth":457,"text":2099},{"id":2119,"depth":457,"text":2120},"Turn on your public booking page, choose what clients can change, set notice, buffers and time slots, choose who is emailed about online bookings, and share booking links.",[2161,2162,2163,2164,2165,2166,2167,2168,2169,2170,2171,2172,2173,2174,2175],"turn on online booking","public booking link","minimum notice booking","booking window","clients choose provider","guests cancel online","closed period holiday","waitlist online switch","gap control online booking","make room for requested professional","booking email notifications","email me about new online bookings","front desk email","group booking one after another","back to back group appointments",{},50,[1941,2179,1152,39],"\u002Fhelp\u002Fsettings\u002Fmultiple-locations",{"title":1085,"description":2159},"help\u002Fsettings\u002Fonline-booking","aGdmL3Br6Ttf2sWFjsdIn00DAK0j0Ut-KrGdI-X2s0M",{"id":2184,"title":2185,"audience":6,"body":2186,"category":580,"description":2506,"draft":480,"extension":481,"icon":2507,"keywords":2508,"locale":491,"meta":2514,"navigation":493,"order":598,"path":498,"related":2515,"seo":2517,"sourceHash":500,"stem":2518,"translationReviewed":480,"updatedAt":2519,"__hash__":2520},"help\u002Fhelp\u002Fgrowth\u002Ffind-and-read-a-report.md","Find and read a report",{"type":8,"value":2187,"toc":2487},[2188,2203,2205,2212,2216,2313,2318,2327,2331,2344,2348,2361,2364,2368,2374,2444,2456,2458,2461,2463,2467,2470,2474,2477,2481],[11,2189,2190,2191,2194,2195,2198,2199,2202],{},"All your reports are in one place: ",[26,2192,2193],{},"Growth → Reports"," in the sidebar. They come in two kinds. ",[26,2196,2197],{},"Dashboards"," give an overview of an area, such as sales or clients. ",[26,2200,2201],{},"Standard"," reports answer one question in a table. Which reports you see depends on your role.",[15,2204,18],{"id":17},[20,2206,2207],{},[23,2208,2209,2211],{},[26,2210,28],{}," anyone whose role includes reports. Team members usually see only their own figures, and pay figures need their own permission.",[15,2213,2215],{"id":2214},"find-and-open-a-report","Find and open a report",[47,2217,2218,2222,2246,2250,2268,2272,2296,2300,2303,2307],{},[50,2219,2221],{"id":2220},"open-reports","Open Reports",[11,2223,998,2224,2226,2227,2230,2231,2234,2235,2238,2239,2242,2243,41],{},[26,2225,2193],{}," in the sidebar. The page opens on ",[26,2228,2229],{},"Last 30 days",", a quick look at the business with a link to the ",[26,2232,2233],{},"Performance dashboard",", and ",[26,2236,2237],{},"Your reports",": your ",[26,2240,2241],{},"Favourites"," and what you've ",[26,2244,2245],{},"Recently viewed",[50,2247,2249],{"id":2248},"search-or-start-with-a-question","Search, or start with a question",[11,2251,2252,2253,2256,2257,118,2260,2263,2264,2267],{},"Type in the search box at the top to find a report by name. Or choose a card under ",[26,2254,2255],{},"Start with a question",", such as ",[26,2258,2259],{},"What am I selling?",[26,2261,2262],{},"How busy is my calendar?",". Each card lists a few reports to start with, and ",[26,2265,2266],{},"See all"," opens the whole group.",[50,2269,2271],{"id":2270},"or-browse-every-report","Or browse every report",[11,2273,2274,2275,2278,2279,122,2282,122,2284,118,2286,2288,2289,348,2292,2295],{},"On the ",[26,2276,2277],{},"Every report"," card, select ",[26,2280,2281],{},"All reports",[26,2283,2241],{},[26,2285,2197],{},[26,2287,2201],{},". On the list, the ",[26,2290,2291],{},"Show",[26,2293,2294],{},"Groups"," chips narrow it further.",[50,2297,2299],{"id":2298},"open-it","Open it",[11,2301,2302],{},"Select the report.",[50,2304,2306],{"id":2305},"choose-the-dates","Choose the dates",[11,2308,2309,2310,2312],{},"Use the date control, such as ",[26,2311,2229],{},". Your choice follows you to other reports, so you always compare like with like.",[646,2314],{"alt":2315,"height":2316,"src":2317,"width":651},"Start with a question on the Reports page: cards for Operations (How is my business doing?), Sales (What am I selling?), Appointments (How busy is my calendar?), Clients (Are my clients coming back?), Team, Finance and Inventory, each listing three reports and See all, and the Every report card with All reports, Favourites, Dashboards and Standard.",900,"\u002Fhelp\u002Fgrowth\u002Ffind-and-read-a-report\u002Freports.webp",[2319,2320,2321],"tip",{},[11,2322,2323,2324,2326],{},"Star the reports you use every week, such as daily takings and no-shows. They appear under ",[26,2325,2241],{}," on the Reports page, on every device you use.",[15,2328,2330],{"id":2329},"compare-with-another-period","Compare with another period",[11,2332,1043,2333,1047,2336,2339,2340,2343],{},[26,2334,2335],{},"Compare to",[26,2337,2338],{},"Previous period"," (the same length of time just before) or ",[26,2341,2342],{},"Previous year"," (the same dates a year ago). Each figure shows its earlier value and the change. For a seasonal business, the previous year is usually fairer.",[15,2345,2347],{"id":2346},"filter-and-group","Filter and group",[11,2349,2350,2351,122,2354,348,2357,2360],{},"Most reports filter by location, team member and service. Some tables also have ",[26,2352,2353],{},"Group by",[26,2355,2356],{},"Filters",[26,2358,2359],{},"Columns",". Filters are saved in the page address, so a link you share opens the same view.",[11,2362,2363],{},"Many figures link to what's behind them: select a number or a row to see the sales or appointments it adds up.",[15,2365,2367],{"id":2366},"export-or-reuse-it","Export or reuse it",[11,2369,1102,2370,2373],{},[26,2371,2372],{},"Options"," on a report:",[819,2375,2376,2385],{},[822,2377,2378],{},[825,2379,2380,2383],{},[828,2381,2382],{},"Option",[828,2384,1416],{},[835,2386,2387,2397,2407,2417,2427],{},[825,2388,2389,2394],{},[840,2390,2391],{},[26,2392,2393],{},"Export CSV",[840,2395,2396],{},"Downloads every row straight away",[825,2398,2399,2404],{},[840,2400,2401],{},[26,2402,2403],{},"Export Excel (.xlsx)",[840,2405,2406],{},"A spreadsheet file",[825,2408,2409,2414],{},[840,2410,2411],{},[26,2412,2413],{},"Export PDF",[840,2415,2416],{},"A formatted PDF",[825,2418,2419,2424],{},[840,2420,2421],{},[26,2422,2423],{},"Duplicate",[840,2425,2426],{},"Starts your own copy you can change",[825,2428,2429,2434],{},[840,2430,2431],{},[26,2432,2433],{},"Add to favourites",[840,2435,2436,2437,2439,2440,2443],{},"Pins it under ",[26,2438,2241],{},". ",[26,2441,2442],{},"Remove from favourites"," takes it off again",[11,2445,2446,2447,2451,2452,41],{},"See ",[37,2448,2450],{"href":2449},"\u002Fhelp\u002Fgrowth\u002Fexport-a-report","Export a report",". To answer your own \"X by Y\" question, see ",[37,2453,2455],{"href":2454},"\u002Fhelp\u002Fgrowth\u002Fbuild-a-custom-report","Build a custom report",[15,2457,406],{"id":405},[11,2459,2460],{},"The figures match the date range and location you chose. Change the dates and the figures update.",[15,2462,418],{"id":417},[50,2464,2466],{"id":2465},"two-people-see-different-numbers","Two people see different numbers",[11,2468,2469],{},"Check, in order: the date range, the location in the location pill, and each person's role. Team members often see only their own figures.",[50,2471,2473],{"id":2472},"no-data-for-this-range","\"No data for this range\"",[11,2475,2476],{},"Try a wider date range or another location.",[50,2478,2480],{"id":2479},"not-sure-which-report-to-open","Not sure which report to open?",[11,2482,2446,2483],{},[37,2484,2486],{"href":2485},"\u002Fhelp\u002Fgrowth\u002Fwhich-report-answers-my-question","Which report answers my question?",{"title":450,"searchDepth":451,"depth":451,"links":2488},[2489,2490,2497,2498,2499,2500,2501],{"id":17,"depth":451,"text":18},{"id":2214,"depth":451,"text":2215,"children":2491},[2492,2493,2494,2495,2496],{"id":2220,"depth":457,"text":2221},{"id":2248,"depth":457,"text":2249},{"id":2270,"depth":457,"text":2271},{"id":2298,"depth":457,"text":2299},{"id":2305,"depth":457,"text":2306},{"id":2329,"depth":451,"text":2330},{"id":2346,"depth":451,"text":2347},{"id":2366,"depth":451,"text":2367},{"id":405,"depth":451,"text":406},{"id":417,"depth":451,"text":418,"children":2502},[2503,2504,2505],{"id":2465,"depth":457,"text":2466},{"id":2472,"depth":457,"text":2473},{"id":2479,"depth":457,"text":2480},"Find the report you need, choose the dates, compare with an earlier period, filter it, and export or copy it.","i-lucide-bar-chart-3",[2509,2510,2511,2512,2513],"find a report","reports dashboard","compare to last year","report date range","favourite reports",{},[2516,791],"\u002Fhelp\u002Fcheckout\u002Frefunds-and-the-cash-drawer",{"title":2185,"description":2506},"help\u002Fgrowth\u002Ffind-and-read-a-report","2026-10-29","GDM-Pzma4C0yLTiNyVkyrvjhzSc4nXw568Ajq0bY2tw",[],[2523,2525,2527,2529,2531,2533,2534],{"path":2524,"translationReviewed":493},"\u002Fhelp\u002Fel\u002Fsettings\u002Fsmart-pricing",{"path":2526,"translationReviewed":493},"\u002Fhelp\u002Fes\u002Fsettings\u002Fsmart-pricing",{"path":2528,"translationReviewed":493},"\u002Fhelp\u002Ffr\u002Fsettings\u002Fsmart-pricing",{"path":2530,"translationReviewed":493},"\u002Fhelp\u002Fpt-br\u002Fsettings\u002Fsmart-pricing",{"path":2532,"translationReviewed":493},"\u002Fhelp\u002Fpt-pt\u002Fsettings\u002Fsmart-pricing",{"path":495,"translationReviewed":480},{"path":2535,"translationReviewed":493},"\u002Fhelp\u002Fsq\u002Fsettings\u002Fsmart-pricing",1794073892830]