[{"data":1,"prerenderedAt":856},["ShallowReactive",2],{"help:\u002Fhelp\u002Fsettings\u002Ftip-policy":3,"help-all-categories":283,"help-cat-articles:\u002Fhelp\u002Fsettings\u002Ftip-policy":403,"help-related:\u002Fhelp\u002Fsettings\u002Ftip-policy":404},{"id":4,"title":5,"audience":6,"body":7,"category":261,"description":262,"draft":263,"extension":264,"icon":265,"keywords":266,"meta":273,"navigation":274,"order":275,"path":276,"related":277,"seo":279,"stem":280,"updatedAt":281,"__hash__":282},"help\u002Fhelp\u002Fsettings\u002Ftip-policy.md","Set your tip policy","clinic",{"type":8,"value":9,"toc":248},"minimark",[10,24,33,38,144,148,203,206,210,213,219,223,228,231,235,238,242],[11,12,13,14,18,19,23],"p",{},"Tip settings live in ",[15,16,17],"strong",{},"Settings → Payments → Tips"," (admins only). They shape what the client is ",[20,21,22],"em",{},"offered"," — whether the prompt shows, which percentages are suggested, and how a tip is divided between providers. Tips are always the client's choice: there is no default, automatic, or mandatory tip in Owneli.",[11,25,26,27,32],{},"This article is the configuration side; ",[28,29,31],"a",{"href":30},"\u002Fhelp\u002Fcheckout\u002Ftips","Tips"," covers checkout day to day.",[34,35,37],"h2",{"id":36},"what-can-i-configure-about-tips","What can I configure about tips?",[39,40,41,54],"table",{},[42,43,44],"thead",{},[45,46,47,51],"tr",{},[48,49,50],"th",{},"Setting",[48,52,53],{},"What it does",[55,56,57,68,78,96,106,116,134],"tbody",{},[45,58,59,65],{},[60,61,62],"td",{},[15,63,64],{},"Allow tips",[60,66,67],{},"Master switch — shows or hides the tip option at checkout. Turning it on never adds a charge.",[45,69,70,75],{},[60,71,72],{},[15,73,74],{},"Suggested amounts",[60,76,77],{},"Editable percentage presets (e.g. 15 \u002F 18 \u002F 20). None is pre-selected; clients can always type a custom amount or leave nothing.",[45,79,80,85],{},[60,81,82],{},[15,83,84],{},"Basis",[60,86,87,88,91,92,95],{},"Suggestions calculated on the ",[15,89,90],{},"subtotal before tax"," or the ",[15,93,94],{},"total after tax"," — math only, never a limit on what the client types.",[45,97,98,103],{},[60,99,100],{},[15,101,102],{},"Include retail products",[60,104,105],{},"Off = only services count toward the suggestion, so nobody's nudged to tip on a serum.",[45,107,108,113],{},[60,109,110],{},[15,111,112],{},"Split between providers",[60,114,115],{},"The default division when several team members worked the visit — see below.",[45,117,118,123],{},[60,119,120],{},[15,121,122],{},"Tips with no provider",[60,124,125,126,129,130,133],{},"On a retail-only or walk-in sale: the tip goes to ",[15,127,128],{},"the cashier"," or ",[15,131,132],{},"a shared house pool",".",[45,135,136,141],{},[60,137,138],{},[15,139,140],{},"Tip out to support staff",[60,142,143],{},"Redirects a percentage of each provider's tip into a shared support pool — re-divides money the client left, never adds a charge.",[34,145,147],{"id":146},"how-are-tips-split-between-providers","How are tips split between providers?",[39,149,150,160],{},[42,151,152],{},[45,153,154,157],{},[48,155,156],{},"Method",[48,158,159],{},"Share is proportional to",[55,161,162,173,183,193],{},[45,163,164,170],{},[60,165,166,169],{},[15,167,168],{},"By effort (time)"," — recommended",[60,171,172],{},"The scheduled time each provider worked",[45,174,175,180],{},[60,176,177],{},[15,178,179],{},"By service value",[60,181,182],{},"The price of each provider's services",[45,184,185,190],{},[60,186,187],{},[15,188,189],{},"Equal",[60,191,192],{},"Even split between every provider",[45,194,195,200],{},[60,196,197],{},[15,198,199],{},"Primary provider only",[60,201,202],{},"The whole tip to the appointment's main provider",[11,204,205],{},"The cashier can adjust the split at checkout — this setting is the starting point, not a cage.",[34,207,209],{"id":208},"per-location-overrides","Per-location overrides",[11,211,212],{},"The policy here is the business default. A location can carry its own override using the same editor in the location's settings.",[214,215,216],"note",{},[11,217,218],{},"There is deliberately no auto-gratuity or mandatory-tip control. The client always decides, and can always decline — the settings only shape the offer.",[34,220,222],{"id":221},"common-questions","Common questions",[224,225,227],"h3",{"id":226},"can-i-set-a-default-tip-thats-pre-selected","Can I set a default tip that's pre-selected?",[11,229,230],{},"No — none of the suggestions is ever pre-selected. That's a deliberate design choice, not a missing setting.",[224,232,234],{"id":233},"can-i-add-a-mandatory-service-charge-instead","Can I add a mandatory service charge instead?",[11,236,237],{},"Not through tips — tips are client-controlled by definition. Talk to your admin about pricing the service itself accordingly.",[224,239,241],{"id":240},"who-gets-the-tip-on-a-product-only-sale","Who gets the tip on a product-only sale?",[11,243,244,245,247],{},"Whatever you chose under ",[15,246,122],{},": the cashier who rang the sale, or the shared house pool.",{"title":249,"searchDepth":250,"depth":250,"links":251},"",2,[252,253,254,255],{"id":36,"depth":250,"text":37},{"id":146,"depth":250,"text":147},{"id":208,"depth":250,"text":209},{"id":221,"depth":250,"text":222,"children":256},[257,259,260],{"id":226,"depth":258,"text":227},3,{"id":233,"depth":258,"text":234},{"id":240,"depth":258,"text":241},"settings","How to configure tipping in Owneli — suggested tip percentages, pre- or post-tax basis, provider splits, and tip-outs to support staff.",false,"md","i-lucide-hand-coins",[267,268,269,270,271,272],"tip settings","suggested tip percentages","split tips between staff","tip out support staff","gratuity settings","turn off tipping",{},true,80,"\u002Fhelp\u002Fsettings\u002Ftip-policy",[30,278],"\u002Fhelp\u002Fsettings\u002Fpayment-policy",{"title":5,"description":262},"help\u002Fsettings\u002Ftip-policy","2026-08-14","6nWtjIQNKDkfFr9cfd11VwwBEI5KGwbSVDaNAf9GsR8",[284,295,304,313,323,333,343,353,363,372,382,393],{"id":285,"title":286,"audience":6,"description":287,"extension":288,"icon":289,"meta":290,"order":291,"slug":292,"stem":293,"__hash__":294},"helpCategories\u002Fhelp\u002Fcategories\u002Fgetting-started.yml","Getting started","Set up your workspace, learn the layout, and run your first day.","yml","i-lucide-compass",{},1,"getting-started","help\u002Fcategories\u002Fgetting-started","lTnfg_2tKvxQ9QanJ9XY3shoBHrJNWNfnxhcYaaKKPI",{"id":296,"title":297,"audience":6,"description":298,"extension":288,"icon":299,"meta":300,"order":250,"slug":301,"stem":302,"__hash__":303},"helpCategories\u002Fhelp\u002Fcategories\u002Fcalendar.yml","Calendar & booking","Book, move, and cancel appointments. Block time, work the waitlist, and read the grid at a glance.","i-lucide-calendar",{},"calendar","help\u002Fcategories\u002Fcalendar","s5UMHzRIeTUFi7mdsOyuSluzJBp79U9WTsTpOtbaW-E",{"id":305,"title":306,"audience":6,"description":307,"extension":288,"icon":308,"meta":309,"order":258,"slug":310,"stem":311,"__hash__":312},"helpCategories\u002Fhelp\u002Fcategories\u002Fcheckout.yml","Checkout & payments","Ring up a sale, take tips, handle deposits and fees, issue refunds, and close the drawer.","i-lucide-credit-card",{},"checkout","help\u002Fcategories\u002Fcheckout","4PQPgJd7Z25g0SvtoqqdMlnzk3DlcJpaZhNAiNiYVW0",{"id":314,"title":315,"audience":6,"description":316,"extension":288,"icon":317,"meta":318,"order":319,"slug":320,"stem":321,"__hash__":322},"helpCategories\u002Fhelp\u002Fcategories\u002Fclients.yml","Clients & forms","Add and find clients, read a client profile, and send forms and consents.","i-lucide-users",{},4,"clients","help\u002Fcategories\u002Fclients","u-tqzEJo2gR_wJ7x7y-EMIF3L4TP9EuBWlamwgwCC0I",{"id":324,"title":325,"audience":6,"description":326,"extension":288,"icon":327,"meta":328,"order":329,"slug":330,"stem":331,"__hash__":332},"helpCategories\u002Fhelp\u002Fcategories\u002Fretail.yml","Memberships, packages & gift cards","The things clients buy once and spend down over time, and how each one behaves at checkout.","i-lucide-gift",{},5,"retail","help\u002Fcategories\u002Fretail","wVVr_rc_P9p2RZWwy0XKsNB9fQ7XtQxxIz4qnixkGkg",{"id":334,"title":335,"audience":6,"description":336,"extension":288,"icon":337,"meta":338,"order":339,"slug":340,"stem":341,"__hash__":342},"helpCategories\u002Fhelp\u002Fcategories\u002Foperations.yml","Operations","The internal side of the business, covering your written playbook, task boards, venue incidents, and the policies everyone signs.","i-lucide-briefcase",{},6,"operations","help\u002Fcategories\u002Foperations","kSPRTYYbOW5LBNuaYXGv0C4IE7BqS2n-OkCSI97f-cM",{"id":344,"title":345,"audience":6,"description":346,"extension":288,"icon":347,"meta":348,"order":349,"slug":350,"stem":351,"__hash__":352},"helpCategories\u002Fhelp\u002Fcategories\u002Fteam.yml","Team & scheduling","Working hours, the weekly roster, clock-in, timesheets, and time off.","i-lucide-id-card",{},7,"team","help\u002Fcategories\u002Fteam","1cMbCRwUmewb4t_DwUJ7jJUjntx-odU8jRDgBredsPs",{"id":354,"title":355,"audience":6,"description":356,"extension":288,"icon":357,"meta":358,"order":359,"slug":360,"stem":361,"__hash__":362},"helpCategories\u002Fhelp\u002Fcategories\u002Fgrowth.yml","Reports & growth","Read the numbers, export them, and find the report you actually need.","i-lucide-trending-up",{},8,"growth","help\u002Fcategories\u002Fgrowth","3XyCU-DkoYi7xSPz0tDRohlYkNBUS0YsLo-insknI8o",{"id":364,"title":365,"audience":6,"description":366,"extension":288,"icon":367,"meta":368,"order":369,"slug":261,"stem":370,"__hash__":371},"helpCategories\u002Fhelp\u002Fcategories\u002Fsettings.yml","Settings & admin","Services and pricing, who can see what, and moving your data in from another system.","i-lucide-settings",{},9,"help\u002Fcategories\u002Fsettings","rdLQHp7tfAu5iySbsypfXu1kOuujDAuLVk6yGidNvtQ",{"id":373,"title":374,"audience":6,"description":375,"extension":288,"icon":376,"meta":377,"order":378,"slug":379,"stem":380,"__hash__":381},"helpCategories\u002Fhelp\u002Fcategories\u002Faccount.yml","Your login and profile","Your own login, password, two-factor security, profile, and language.","i-lucide-user-circle",{},10,"account","help\u002Fcategories\u002Faccount","8JZPH_8Q-lnEEFgysE9gCwyd1pzUe2hfAebATuQ5Pog",{"id":383,"title":384,"audience":385,"description":386,"extension":288,"icon":387,"meta":388,"order":389,"slug":390,"stem":391,"__hash__":392},"helpCategories\u002Fhelp\u002Fcategories\u002Fbook-online.yml","Book online","client","Booking, paying, and managing your visit from your venue's booking page and the private links they send you.","i-lucide-globe",{},20,"book-online","help\u002Fcategories\u002Fbook-online","dUBIoELt-ci1vqbw_VX1VA6PGJV8V-9x4ZmpAk1aXXE",{"id":394,"title":395,"audience":385,"description":396,"extension":288,"icon":397,"meta":398,"order":399,"slug":400,"stem":401,"__hash__":402},"helpCategories\u002Fhelp\u002Fcategories\u002Fportal.yml","Your account and visits","Booking from your account, managing your visits, and using your wallet, memberships and rewards.","i-lucide-user-round",{},21,"portal","help\u002Fcategories\u002Fportal","D8_zQhv9hO2b9PYDADw-ebh1yZUuC0UcBt3DDZbMAH4",[],[405,614],{"id":406,"title":407,"audience":6,"body":408,"category":310,"description":604,"draft":263,"extension":264,"icon":265,"keywords":605,"meta":606,"navigation":274,"order":389,"path":30,"related":607,"seo":610,"stem":611,"updatedAt":612,"__hash__":613},"help\u002Fhelp\u002Fcheckout\u002Ftips.md","Tips and tip splits",{"type":8,"value":409,"toc":594},[410,417,421,425,474,479,483,490,514,518,525,532,536,542,554,558,563,567,570,574,588],[11,411,412,413,416],{},"Tipping is the middle step of checkout: ",[15,414,415],{},"Cart → Tip → Payment",". The client is offered the option; nothing is ever added on their behalf.",[34,418,420],{"id":419},"configure-the-prompt","Configure the prompt",[11,422,423],{},[15,424,17],{},[39,426,427,435],{},[42,428,429],{},[45,430,431,433],{},[48,432,50],{},[48,434,53],{},[55,436,437,446,455,465],{},[45,438,439,443],{},[60,440,441],{},[15,442,64],{},[60,444,445],{},"Shows the tip step at checkout. It only offers the choice — it never adds a charge.",[45,447,448,452],{},[60,449,450],{},[15,451,74],{},[60,453,454],{},"The percentages offered as quick buttons. Add, edit or remove them. None is pre-selected, and the client can always type a custom amount or leave nothing.",[45,456,457,462],{},[60,458,459],{},[15,460,461],{},"Suggested amount is based on",[60,463,464],{},"Subtotal before tax, or total after tax. This only changes the arithmetic behind the suggestions.",[45,466,467,471],{},[60,468,469],{},[15,470,102],{},[60,472,473],{},"Whether products count toward the suggested amount, or only services do.",[214,475,476],{},[11,477,478],{},"There is no automatic, default or mandatory tip anywhere in Owneli. Turning tips on shows the option; the client decides.",[34,480,482],{"id":481},"splitting-between-providers","Splitting between providers",[11,484,485,486,489],{},"When more than one team member worked the visit, the tip has to be divided. Pick the default under ",[15,487,488],{},"Default split between providers",":",[491,492,493,499,504,509],"ul",{},[494,495,496,498],"li",{},[15,497,168],{}," — proportional to the scheduled minutes each provider worked. Longer effort earns a larger share regardless of service price. This is the recommended default.",[494,500,501,503],{},[15,502,179],{}," — proportional to the price of the services each provider performed.",[494,505,506,508],{},[15,507,189],{}," — split evenly between everyone on the visit.",[494,510,511,513],{},[15,512,199],{}," — the whole tip goes to the appointment's main provider.",[224,515,517],{"id":516},"adjusting-the-split-at-the-till","Adjusting the split at the till",[11,519,520,521,524],{},"On an appointment sale with more than one provider, the cashier can open ",[15,522,523],{},"Split tip between providers"," and move the amounts by hand. The panel shows each provider, the minutes they worked, and how much is still unassigned — you can only save a split that balances to the full tip.",[11,526,527,528,531],{},"An edited split is saved before the payment closes the sale, so your override wins over the automatic allocation. If saving the split fails for any reason it does ",[15,529,530],{},"not"," block the sale — the automatic split runs as a safety net.",[34,533,535],{"id":534},"sales-with-no-provider","Sales with no provider",[11,537,538,539,489],{},"A retail-only or walk-in sale isn't linked to a provider. Choose who earns those tips under ",[15,540,541],{},"Tips with no service provider",[491,543,544,549],{},[494,545,546],{},[15,547,548],{},"The cashier who rang the sale",[494,550,551],{},[15,552,553],{},"A shared house \u002F unassigned pool",[34,555,557],{"id":556},"tipping-out-support-staff","Tipping out support staff",[11,559,560,562],{},[15,561,140],{}," redirects a percentage of each provider's tip into a shared support pool. It re-divides money the client already left; it never adds a charge to the sale.",[34,564,566],{"id":565},"tips-and-credit-tenders","Tips and credit tenders",[11,568,569],{},"Package, membership and membership-balance tenders cover the bill, not the gratuity. When a visit is fully redeemed against one of those, the tip stays as its own line and is settled by a following card or cash tender — so a client on a package can still tip.",[34,571,573],{"id":572},"where-the-money-shows-up","Where the money shows up",[491,575,576,582],{},[494,577,578,581],{},[15,579,580],{},"Growth → Reports → Tips"," — tips by provider and by period, split cash versus card",[494,583,584,587],{},[15,585,586],{},"Growth → Reports → Payroll"," — tips alongside hours for the pay run",[589,590,591],"tip",{},[11,592,593],{},"Cash tips are usually already in the provider's pocket at the drawer; card tips are typically owed in the payroll run. The payroll report separates the two so you don't pay a cash tip twice.",{"title":249,"searchDepth":250,"depth":250,"links":595},[596,597,600,601,602,603],{"id":419,"depth":250,"text":420},{"id":481,"depth":250,"text":482,"children":598},[599],{"id":516,"depth":258,"text":517},{"id":534,"depth":250,"text":535},{"id":556,"depth":250,"text":557},{"id":565,"depth":250,"text":566},{"id":572,"depth":250,"text":573},"How the tip prompt is configured, how a tip is divided between providers, and where the money shows up afterwards.",[],{},[608,609],"\u002Fhelp\u002Fcheckout\u002Ftake-a-payment","\u002Fhelp\u002Fteam\u002Fshifts-timesheets-and-time-off",{"title":407,"description":604},"help\u002Fcheckout\u002Ftips","2026-07-26","6oZfnJEMbDq5vi1XUOZ-PLbOQkHE7QJ3qMadaewMiH0",{"id":615,"title":616,"audience":6,"body":617,"category":261,"description":840,"draft":263,"extension":264,"icon":841,"keywords":842,"meta":849,"navigation":274,"order":850,"path":278,"related":851,"seo":853,"stem":854,"updatedAt":281,"__hash__":855},"help\u002Fhelp\u002Fsettings\u002Fpayment-policy.md","Set your payment policy — deposits and no-show fees",{"type":8,"value":618,"toc":824},[619,626,637,641,702,706,709,723,727,741,778,780,783,793,795,799,802,806,817,821],[11,620,621,622,625],{},"Your payment policy decides what clients commit to when they book: nothing, a deposit, or a card on file — plus what a late cancellation or no-show costs them. Admins configure it in ",[15,623,624],{},"Settings → Payments → Payment policy","; a live preview shows exactly what clients will read.",[11,627,628,631,632,636],{},[15,629,630],{},"Before you start:"," ",[28,633,635],{"href":634},"\u002Fhelp\u002Fsettings\u002Fconnect-payments","connect card payments"," — deposits and fees need a way to charge.",[34,638,640],{"id":639},"what-are-the-payment-policy-options","What are the payment policy options?",[39,642,643,656],{},[42,644,645],{},[45,646,647,650,653],{},[48,648,649],{},"Mode",[48,651,652],{},"Money at booking",[48,654,655],{},"Fees chargeable later?",[55,657,658,671,690],{},[45,659,660,665,668],{},[60,661,662],{},[15,663,664],{},"No payment required",[60,666,667],{},"None",[60,669,670],{},"No — without a captured card, fees can't be collected",[45,672,673,678,687],{},[60,674,675],{},[15,676,677],{},"Deposit",[60,679,680,681,129,684],{},"Part of the price, fixed ",[15,682,683],{},"$",[15,685,686],{},"%",[60,688,689],{},"Yes",[45,691,692,697,700],{},[60,693,694],{},[15,695,696],{},"Card on file",[60,698,699],{},"None — a card is securely saved",[60,701,689],{},[34,703,705],{"id":704},"cancellation-and-no-show-fees","Cancellation and no-show fees",[11,707,708],{},"When a card is captured (deposit or card-on-file mode), you can turn on:",[491,710,711,717],{},[494,712,713,716],{},[15,714,715],{},"Late-cancellation fee"," — choose the free-cancellation window (1 to 72 hours before the appointment) and a fixed or percentage fee. Cancelling inside the window is free.",[494,718,719,722],{},[15,720,721],{},"No-show fee"," — its own fixed or percentage amount for clients who don't arrive.",[34,724,726],{"id":725},"fine-tuning","Fine-tuning",[491,728,729,735],{},[494,730,731,734],{},[15,732,733],{},"Minimum booking value"," — apply the policy only above a threshold, so a quick low-price service doesn't demand a card.",[494,736,737,740],{},[15,738,739],{},"Escalation threshold"," — in \"no payment\" or \"card on file\" mode, additionally require payment above a certain booking value, so big bookings carry commitment even when small ones don't.",[742,743,744,748,751,755,764,768,771,775],"steps",{},[224,745,747],{"id":746},"pick-a-mode","Pick a mode",[11,749,750],{},"Choose one of the three radio cards.",[224,752,754],{"id":753},"set-the-amounts","Set the amounts",[11,756,757,758,760,761,763],{},"Deposit amount, fee amounts, and the cancellation window — toggling ",[15,759,683],{}," \u002F ",[15,762,686],{}," where offered.",[224,765,767],{"id":766},"read-the-client-preview","Read the client preview",[11,769,770],{},"The preview panel shows the exact bullets a client sees when booking. If it reads wrong to you, it will read wrong to them.",[224,772,774],{"id":773},"save","Save",[11,776,777],{},"The policy applies to new bookings from now on.",[34,779,209],{"id":208},[11,781,782],{},"The policy here is the business default. A location can carry its own override — the same editor appears in the location's settings — for markets that genuinely differ.",[784,785,786],"warning",{},[11,787,788,789,792],{},"Automatic enforcement applies to ",[15,790,791],{},"client-facing booking"," (your online booking page and links). When staff book from the calendar, the panel shows what the policy asks for, but staff can override it for that one booking — and overriding down to \"no card\" waives the ability to charge that client a fee later.",[34,794,222],{"id":221},[224,796,798],{"id":797},"can-i-have-different-deposits-for-different-services","Can I have different deposits for different services?",[11,800,801],{},"The policy is value-based, not per-service: use the minimum value and escalation threshold to make expensive bookings carry more commitment.",[224,803,805],{"id":804},"when-is-the-no-show-fee-actually-charged","When is the no-show fee actually charged?",[11,807,808,809,812,813,133],{},"By your team, from the appointment, when they mark a no-show — the policy makes it ",[20,810,811],{},"chargeable",", it doesn't fire automatically. See ",[28,814,816],{"href":815},"\u002Fhelp\u002Fcheckout\u002Fdeposits-and-cancellation-fees","Deposits, cancellation and no-show fees",[224,818,820],{"id":819},"does-changing-the-policy-affect-existing-bookings","Does changing the policy affect existing bookings?",[11,822,823],{},"Each booking carries the payment terms it was made under — the new policy applies to bookings made after the change. ",{"title":249,"searchDepth":250,"depth":250,"links":825},[826,827,828,834,835],{"id":639,"depth":250,"text":640},{"id":704,"depth":250,"text":705},{"id":725,"depth":250,"text":726,"children":829},[830,831,832,833],{"id":746,"depth":258,"text":747},{"id":753,"depth":258,"text":754},{"id":766,"depth":258,"text":767},{"id":773,"depth":258,"text":774},{"id":208,"depth":250,"text":209},{"id":221,"depth":250,"text":222,"children":836},[837,838,839],{"id":797,"depth":258,"text":798},{"id":804,"depth":258,"text":805},{"id":819,"depth":258,"text":820},"How to configure deposits, card-on-file, late-cancellation windows, and no-show fees in Owneli, with per-location overrides.","i-lucide-receipt-text",[843,844,845,846,847,848],"require a deposit","no show fee setup","cancellation fee policy","card on file booking","deposit percentage","late cancellation window",{},70,[634,815,852],"\u002Fhelp\u002Fcalendar\u002Freschedule-cancel-and-no-shows",{"title":616,"description":840},"help\u002Fsettings\u002Fpayment-policy","IyPbkEyOlruBHPTCP-IMPsZmz-LVOSNWVgpFD8ZJkdM",1790218961643]