[{"data":1,"prerenderedAt":1030},["ShallowReactive",2],{"help:\u002Fhelp\u002Fsettings\u002Ftransfer-ownership":3,"help-all-categories":217,"help-cat-articles:\u002Fhelp\u002Fsettings\u002Ftransfer-ownership":337,"help-related:\u002Fhelp\u002Fsettings\u002Ftransfer-ownership":338},{"id":4,"title":5,"audience":6,"body":7,"category":197,"description":198,"draft":199,"extension":200,"icon":201,"keywords":202,"meta":208,"navigation":209,"order":210,"path":211,"related":212,"seo":213,"stem":214,"updatedAt":215,"__hash__":216},"help\u002Fhelp\u002Fsettings\u002Ftransfer-ownership.md","Transfer ownership of your business","clinic",{"type":8,"value":9,"toc":179},"minimark",[10,23,28,45,49,84,88,91,140,148,154,158,162,165,169,172,176],[11,12,13,14,18,19,22],"p",{},"Only the current owner can transfer ownership, and only to an ",[15,16,17],"strong",{},"active admin"," in the business. The transfer happens in ",[15,20,21],{},"Settings → Team & access → Team",", and it's guarded by a typed confirmation because it's immediate and changes who ultimately controls the workspace.",[24,25,27],"h2",{"id":26},"before-you-start","Before you start",[29,30,31,39],"ul",{},[32,33,34,35,38],"li",{},"You must be signed in as the ",[15,36,37],{},"owner",".",[32,40,41,42,44],{},"The new owner must already be an ",[15,43,17],{},". If they're staff or a manager, promote them to admin first through the normal role change — the transfer deliberately doesn't auto-promote anyone.",[24,46,48],{"id":47},"how-do-i-transfer-ownership","How do I transfer ownership?",[50,51,52,57,63,67,70,74,77,81],"steps",{},[53,54,56],"h3",{"id":55},"open-the-team-settings","Open the team settings",[11,58,59,60,62],{},"Go to ",[15,61,21],{}," and open the transfer-ownership action.",[53,64,66],{"id":65},"pick-the-new-owner","Pick the new owner",[11,68,69],{},"The picker lists only eligible people: active admins other than you.",[53,71,73],{"id":72},"type-the-confirmation-phrase","Type the confirmation phrase",[11,75,76],{},"The dialog asks you to type an exact phrase naming the business and the recipient — the same pattern as deleting a repository on GitHub. This is what stops an accidental click-through.",[53,78,80],{"id":79},"confirm","Confirm",[11,82,83],{},"Ownership moves immediately. The recipient becomes the owner; you remain in the business with your new (non-owner) role.",[24,85,87],{"id":86},"what-the-owner-role-actually-means","What the owner role actually means",[11,89,90],{},"The owner is a deliberate superuser — granted every capability, including ones added in future releases, so no update can ever lock the owner out. A few actions are owner-reserved on top of admin:",[92,93,94,107],"table",{},[95,96,97],"thead",{},[98,99,100,104],"tr",{},[101,102,103],"th",{},"Owner-only action",[101,105,106],{},"Where",[108,109,110,125,132],"tbody",{},[98,111,112,122],{},[113,114,115,116,121],"td",{},"Enforcing ",[117,118,120],"a",{"href":119},"\u002Fhelp\u002Faccount\u002Fsecure-your-account-with-mfa","two-factor authentication"," org-wide",[113,123,124],{},"Settings → Team & access → Security",[98,126,127,130],{},[113,128,129],{},"Transferring ownership",[113,131,21],{},[98,133,134,137],{},[113,135,136],{},"Directly editing team members' locked legal names",[113,138,139],{},"Profile change requests route to the owner",[11,141,142,143,147],{},"See ",[117,144,146],{"href":145},"\u002Fhelp\u002Fsettings\u002Froles-and-permissions","Roles and permissions"," for the full model.",[149,150,151],"caution",{},[11,152,153],{},"There is no undo button. The only way back is the new owner transferring ownership to you — which requires their cooperation. Treat this like handing over the keys, because that's exactly what it is.",[24,155,157],{"id":156},"common-questions","Common questions",[53,159,161],{"id":160},"why-isnt-the-person-i-want-listed","Why isn't the person I want listed?",[11,163,164],{},"They're not an active admin. Promote them to admin (and make sure their account is active, not invited or suspended), then reopen the dialog.",[53,166,168],{"id":167},"what-happens-to-my-account-after-transferring","What happens to my account after transferring?",[11,170,171],{},"Nothing is deleted — you keep your account and history, minus the owner-reserved powers.",[53,173,175],{"id":174},"can-support-transfer-ownership-for-us","Can support transfer ownership for us?",[11,177,178],{},"The in-app flow is the intended path. If the owner is unreachable (left the company, lost access), contact support — that's an identity-verification conversation, not a settings toggle.",{"title":180,"searchDepth":181,"depth":181,"links":182},"",2,[183,184,191,192],{"id":26,"depth":181,"text":27},{"id":47,"depth":181,"text":48,"children":185},[186,188,189,190],{"id":55,"depth":187,"text":56},3,{"id":65,"depth":187,"text":66},{"id":72,"depth":187,"text":73},{"id":79,"depth":187,"text":80},{"id":86,"depth":181,"text":87},{"id":156,"depth":181,"text":157,"children":193},[194,195,196],{"id":160,"depth":187,"text":161},{"id":167,"depth":187,"text":168},{"id":174,"depth":187,"text":175},"settings","Hand the owner role of your Owneli workspace to another person safely — who's eligible, what changes, and the typed confirmation step.",false,"md","i-lucide-crown",[203,204,205,206,207],"transfer ownership","change business owner","make someone else owner","new owner workroom","sell my business account",{},true,210,"\u002Fhelp\u002Fsettings\u002Ftransfer-ownership",[145,119],{"title":5,"description":198},"help\u002Fsettings\u002Ftransfer-ownership","2026-08-14","3zNRWnXCC4G7vNWiiEVHG4lIjsd141btUoZYOgBI4VE",[218,229,238,247,257,267,277,287,297,306,316,327],{"id":219,"title":220,"audience":6,"description":221,"extension":222,"icon":223,"meta":224,"order":225,"slug":226,"stem":227,"__hash__":228},"helpCategories\u002Fhelp\u002Fcategories\u002Fgetting-started.yml","Getting started","Set up your workspace, learn the layout, and run your first day.","yml","i-lucide-compass",{},1,"getting-started","help\u002Fcategories\u002Fgetting-started","lTnfg_2tKvxQ9QanJ9XY3shoBHrJNWNfnxhcYaaKKPI",{"id":230,"title":231,"audience":6,"description":232,"extension":222,"icon":233,"meta":234,"order":181,"slug":235,"stem":236,"__hash__":237},"helpCategories\u002Fhelp\u002Fcategories\u002Fcalendar.yml","Calendar & booking","Book, move, and cancel appointments. Block time, work the waitlist, and read the grid at a glance.","i-lucide-calendar",{},"calendar","help\u002Fcategories\u002Fcalendar","s5UMHzRIeTUFi7mdsOyuSluzJBp79U9WTsTpOtbaW-E",{"id":239,"title":240,"audience":6,"description":241,"extension":222,"icon":242,"meta":243,"order":187,"slug":244,"stem":245,"__hash__":246},"helpCategories\u002Fhelp\u002Fcategories\u002Fcheckout.yml","Checkout & payments","Ring up a sale, take tips, handle deposits and fees, issue refunds, and close the drawer.","i-lucide-credit-card",{},"checkout","help\u002Fcategories\u002Fcheckout","4PQPgJd7Z25g0SvtoqqdMlnzk3DlcJpaZhNAiNiYVW0",{"id":248,"title":249,"audience":6,"description":250,"extension":222,"icon":251,"meta":252,"order":253,"slug":254,"stem":255,"__hash__":256},"helpCategories\u002Fhelp\u002Fcategories\u002Fclients.yml","Clients & forms","Add and find clients, read a client profile, and send forms and consents.","i-lucide-users",{},4,"clients","help\u002Fcategories\u002Fclients","u-tqzEJo2gR_wJ7x7y-EMIF3L4TP9EuBWlamwgwCC0I",{"id":258,"title":259,"audience":6,"description":260,"extension":222,"icon":261,"meta":262,"order":263,"slug":264,"stem":265,"__hash__":266},"helpCategories\u002Fhelp\u002Fcategories\u002Fretail.yml","Memberships, packages & gift cards","The things clients buy once and spend down over time, and how each one behaves at checkout.","i-lucide-gift",{},5,"retail","help\u002Fcategories\u002Fretail","wVVr_rc_P9p2RZWwy0XKsNB9fQ7XtQxxIz4qnixkGkg",{"id":268,"title":269,"audience":6,"description":270,"extension":222,"icon":271,"meta":272,"order":273,"slug":274,"stem":275,"__hash__":276},"helpCategories\u002Fhelp\u002Fcategories\u002Foperations.yml","Operations","The internal side of the business, covering your written playbook, task boards, venue incidents, and the policies everyone signs.","i-lucide-briefcase",{},6,"operations","help\u002Fcategories\u002Foperations","kSPRTYYbOW5LBNuaYXGv0C4IE7BqS2n-OkCSI97f-cM",{"id":278,"title":279,"audience":6,"description":280,"extension":222,"icon":281,"meta":282,"order":283,"slug":284,"stem":285,"__hash__":286},"helpCategories\u002Fhelp\u002Fcategories\u002Fteam.yml","Team & scheduling","Working hours, the weekly roster, clock-in, timesheets, and time off.","i-lucide-id-card",{},7,"team","help\u002Fcategories\u002Fteam","1cMbCRwUmewb4t_DwUJ7jJUjntx-odU8jRDgBredsPs",{"id":288,"title":289,"audience":6,"description":290,"extension":222,"icon":291,"meta":292,"order":293,"slug":294,"stem":295,"__hash__":296},"helpCategories\u002Fhelp\u002Fcategories\u002Fgrowth.yml","Reports & growth","Read the numbers, export them, and find the report you actually need.","i-lucide-trending-up",{},8,"growth","help\u002Fcategories\u002Fgrowth","3XyCU-DkoYi7xSPz0tDRohlYkNBUS0YsLo-insknI8o",{"id":298,"title":299,"audience":6,"description":300,"extension":222,"icon":301,"meta":302,"order":303,"slug":197,"stem":304,"__hash__":305},"helpCategories\u002Fhelp\u002Fcategories\u002Fsettings.yml","Settings & admin","Services and pricing, who can see what, and moving your data in from another system.","i-lucide-settings",{},9,"help\u002Fcategories\u002Fsettings","rdLQHp7tfAu5iySbsypfXu1kOuujDAuLVk6yGidNvtQ",{"id":307,"title":308,"audience":6,"description":309,"extension":222,"icon":310,"meta":311,"order":312,"slug":313,"stem":314,"__hash__":315},"helpCategories\u002Fhelp\u002Fcategories\u002Faccount.yml","Your login and profile","Your own login, password, two-factor security, profile, and language.","i-lucide-user-circle",{},10,"account","help\u002Fcategories\u002Faccount","8JZPH_8Q-lnEEFgysE9gCwyd1pzUe2hfAebATuQ5Pog",{"id":317,"title":318,"audience":319,"description":320,"extension":222,"icon":321,"meta":322,"order":323,"slug":324,"stem":325,"__hash__":326},"helpCategories\u002Fhelp\u002Fcategories\u002Fbook-online.yml","Book online","client","Booking, paying, and managing your visit from your venue's booking page and the private links they send you.","i-lucide-globe",{},20,"book-online","help\u002Fcategories\u002Fbook-online","dUBIoELt-ci1vqbw_VX1VA6PGJV8V-9x4ZmpAk1aXXE",{"id":328,"title":329,"audience":319,"description":330,"extension":222,"icon":331,"meta":332,"order":333,"slug":334,"stem":335,"__hash__":336},"helpCategories\u002Fhelp\u002Fcategories\u002Fportal.yml","Your account and visits","Booking from your account, managing your visits, and using your wallet, memberships and rewards.","i-lucide-user-round",{},21,"portal","help\u002Fcategories\u002Fportal","D8_zQhv9hO2b9PYDADw-ebh1yZUuC0UcBt3DDZbMAH4",[],[339,798],{"id":340,"title":146,"audience":6,"body":341,"category":197,"description":787,"draft":199,"extension":200,"icon":788,"keywords":789,"meta":790,"navigation":209,"order":323,"path":145,"related":791,"seo":794,"stem":795,"updatedAt":796,"__hash__":797},"help\u002Fhelp\u002Fsettings\u002Froles-and-permissions.md",{"type":8,"value":342,"toc":768},[343,346,351,355,358,412,418,422,425,429,448,484,487,538,542,549,613,616,622,626,629,660,667,671,714,718,725,730,734,737,741,755,758,762],[11,344,345],{},"Access in Owneli is capability-based, not tier-based. There is no hidden ladder where \"manager\" magically unlocks things — every screen and every API call checks a specific capability, and roles are just named bundles of capabilities.",[11,347,348],{},[15,349,350],{},"Settings → Team & access → Permission roles",[24,352,354],{"id":353},"the-four-starting-roles","The four starting roles",[11,356,357],{},"Every business is created with four system roles you can adapt.",[92,359,360,370],{},[95,361,362],{},[98,363,364,367],{},[101,365,366],{},"Role",[101,368,369],{},"What it is",[108,371,372,382,392,402],{},[98,373,374,379],{},[113,375,376],{},[15,377,378],{},"Owner",[113,380,381],{},"Full access to everything, plus owner-reserved actions: enforcing multi-factor authentication and transferring ownership.",[98,383,384,389],{},[113,385,386],{},[15,387,388],{},"Admin",[113,390,391],{},"Full access to the business. Can invite people, manage the team, and change settings.",[98,393,394,399],{},[113,395,396],{},[15,397,398],{},"Manager",[113,400,401],{},"Operational lead. Manages clients, forms and sends, approves time off. Cannot change settings or invite users.",[98,403,404,409],{},[113,405,406],{},[15,407,408],{},"Staff",[113,410,411],{},"Standard team member. The capability set is adjustable per business.",[413,414,415],"note",{},[11,416,417],{},"The owner is deliberately a superuser and is granted every capability, including ones added in future releases. That's so a new feature can never accidentally lock the owner out of their own business.",[24,419,421],{"id":420},"two-axes","Two axes",[11,423,424],{},"Access is controlled along two axes, and both matter.",[53,426,428],{"id":427},"_1-what-you-can-do","1. What you can do",[11,430,431,432,435,436,439,440,443,444,447],{},"Each of roughly three dozen capability areas carries its own actions — typically ",[15,433,434],{},"view",", ",[15,437,438],{},"manage",", and ",[15,441,442],{},"delete",", plus ",[15,445,446],{},"create"," where creating differs meaningfully from editing.",[11,449,450,451,435,454,435,457,435,460,435,463,435,466,435,469,435,472,435,475,435,478,439,481,38],{},"The permission editor groups them the way you think about the app: ",[15,452,453],{},"Calendar",[15,455,456],{},"Scheduling & timesheets",[15,458,459],{},"Sales",[15,461,462],{},"Clients",[15,464,465],{},"Catalog",[15,467,468],{},"Marketing",[15,470,471],{},"Inventory & Retail",[15,473,474],{},"Team",[15,476,477],{},"Reports",[15,479,480],{},"Workspace",[15,482,483],{},"AI concierge",[11,485,486],{},"Things are split more finely than you might expect, on purpose:",[29,488,489,498,507,517,523],{},[32,490,491,494,495,497],{},[15,492,493],{},"Cash drawer"," is separate from ",[15,496,459],{}," — a cashier can ring up without holding the power to open, count and reconcile the till.",[32,499,500,494,503,506],{},[15,501,502],{},"Scheduling",[15,504,505],{},"Appointments"," — you can grant \"runs the rota and signs off payroll\" without handing over the client calendar.",[32,508,509,512,513,516],{},[15,510,511],{},"Client photos"," and ",[15,514,515],{},"clinical charts"," are separate from the client record — health imagery grants and revokes on its own.",[32,518,519,522],{},[15,520,521],{},"Compensation"," is its own area — someone can see their own earnings without seeing a colleague's.",[32,524,525,435,528,435,531,512,534,537],{},[15,526,527],{},"Purchasing",[15,529,530],{},"stock",[15,532,533],{},"transfers",[15,535,536],{},"products"," each grant independently, so a buyer can raise purchase orders without touching stock counts.",[53,539,541],{"id":540},"_2-which-rows-you-can-do-it-to","2. Which rows you can do it to",[11,543,544,545,548],{},"The ",[15,546,547],{},"data scope"," decides which records an action reaches:",[92,550,551,561],{},[95,552,553],{},[98,554,555,558],{},[101,556,557],{},"Scope",[101,559,560],{},"Meaning",[108,562,563,573,583,593,603],{},[98,564,565,570],{},[113,566,567],{},[15,568,569],{},"All",[113,571,572],{},"Everything in the business",[98,574,575,580],{},[113,576,577],{},[15,578,579],{},"Own",[113,581,582],{},"Only records belonging to this person",[98,584,585,590],{},[113,586,587],{},[15,588,589],{},"Assigned",[113,591,592],{},"Only records they're assigned to",[98,594,595,600],{},[113,596,597],{},[15,598,599],{},"Location",[113,601,602],{},"Only records at their location",[98,604,605,610],{},[113,606,607],{},[15,608,609],{},"None",[113,611,612],{},"Nothing",[11,614,615],{},"Staff-tier defaults reflect how a provider actually works: their own calendar, their assigned clients, their own timesheets, their own sales, their own reports and earnings.",[617,618,619],"warning",{},[11,620,621],{},"Granting an action without widening its scope is the most common configuration mistake. Someone with \"view all appointments\" but a scope of \"own\" will still only see their own calendar, and it will look like a bug.",[24,623,625],{"id":624},"fine-grained-client-access","Fine-grained client access",[11,627,628],{},"The client record is the most sensitive surface in the app, so it's split further:",[29,630,631,637,643,649,655],{},[32,632,633,636],{},[15,634,635],{},"Can view client profile"," — the base",[32,638,639,642],{},[15,640,641],{},"Can view contact details"," — email and phone",[32,644,645,648],{},[15,646,647],{},"Can view personal info"," — date of birth and home address",[32,650,651,654],{},[15,652,653],{},"Can view spending and wallet"," — lifetime value, balances, loyalty",[32,656,657],{},[15,658,659],{},"Can add and remove tags",[11,661,662,663,666],{},"Denied fields are masked in the interface ",[15,664,665],{},"and"," stripped from API responses — this is enforced at the server, not hidden with CSS.",[24,668,670],{"id":669},"building-a-custom-role","Building a custom role",[50,672,673,677,680,684,687,691,694,698,705,709],{},[53,674,676],{"id":675},"start-from-the-closest-system-role","Start from the closest system role",[11,678,679],{},"Duplicate it rather than building from an empty matrix. Empty matrices produce roles that can't do their job.",[53,681,683],{"id":682},"turn-on-the-areas-the-role-needs","Turn on the areas the role needs",[11,685,686],{},"Each area has a master toggle. The editor enforces parent-first ordering — a child permission can't take effect while its parent is off.",[53,688,690],{"id":689},"set-the-scope-for-each-area","Set the scope for each area",[11,692,693],{},"Only surfaces with end-to-end enforcement offer a scope picker, so every option you're shown actually does something.",[53,695,697],{"id":696},"preview-it","Preview it",[11,699,700,701,704],{},"Use ",[15,702,703],{},"View as"," to see the app exactly as that role sees it. This is the step people skip and then regret.",[53,706,708],{"id":707},"assign-it","Assign it",[11,710,711,712,38],{},"Set the role on each team member under ",[15,713,474],{},[24,715,717],{"id":716},"what-the-sidebar-tells-you","What the sidebar tells you",[11,719,720,721,724],{},"Every nav item is capability-gated, so people only see what they can open. An ",[15,722,723],{},"eye icon"," beside a link means view-only access — you can read the page but not change anything. It saves a click into a page where every button is disabled.",[617,726,727],{},[11,728,729],{},"Hiding a link is presentation. The real gate is on the server: every endpoint re-checks the capability and the scope. Restoring a hidden link in the browser gets you an error, not access.",[24,731,733],{"id":732},"multi-factor-authentication","Multi-factor authentication",[11,735,736],{},"Owners can require multi-factor authentication for the business. Once enforced, everyone is prompted to enrol at sign-in.",[24,738,740],{"id":739},"suspending-and-offboarding","Suspending and offboarding",[29,742,743,749],{},[32,744,745,748],{},[15,746,747],{},"Suspend"," locks someone out immediately while keeping their record and history intact",[32,750,751,754],{},[15,752,753],{},"Archive"," runs a reassignment wizard so their upcoming appointments and open work move to someone else before the record is closed",[11,756,757],{},"Neither deletes their history. Past sales, appointments and timesheets stay attached to them for reporting and payroll.",[24,759,761],{"id":760},"auditing","Auditing",[11,763,764,767],{},[15,765,766],{},"Settings → Compliance → Audit log"," records who did what and when — role changes, permission changes, refunds, voids, merges, deletions. Audit access is its own capability, so a compliance reviewer can read it without being an admin.",{"title":180,"searchDepth":181,"depth":181,"links":769},[770,771,775,776,783,784,785,786],{"id":353,"depth":181,"text":354},{"id":420,"depth":181,"text":421,"children":772},[773,774],{"id":427,"depth":187,"text":428},{"id":540,"depth":187,"text":541},{"id":624,"depth":181,"text":625},{"id":669,"depth":181,"text":670,"children":777},[778,779,780,781,782],{"id":675,"depth":187,"text":676},{"id":682,"depth":187,"text":683},{"id":689,"depth":187,"text":690},{"id":696,"depth":187,"text":697},{"id":707,"depth":187,"text":708},{"id":716,"depth":181,"text":717},{"id":732,"depth":181,"text":733},{"id":739,"depth":181,"text":740},{"id":760,"depth":181,"text":761},"The four starting roles, the two axes that control access, and how to build a custom role without locking yourself out.","i-lucide-shield-check",[],{},[792,793],"\u002Fhelp\u002Fteam\u002Fshifts-timesheets-and-time-off","\u002Fhelp\u002Fgrowth\u002Ffind-and-read-a-report",{"title":146,"description":787},"help\u002Fsettings\u002Froles-and-permissions","2026-09-01","TENSZfd1Unekw8skVK5ZgEABdPfFFfQpo8przNdYK7o",{"id":799,"title":800,"audience":6,"body":801,"category":313,"description":1013,"draft":199,"extension":200,"icon":788,"keywords":1014,"meta":1022,"navigation":209,"order":1023,"path":119,"related":1024,"seo":1026,"stem":1027,"updatedAt":1028,"__hash__":1029},"help\u002Fhelp\u002Faccount\u002Fsecure-your-account-with-mfa.md","Secure your account with two-factor authentication",{"type":8,"value":802,"toc":996},[803,810,814,820,866,870,873,877,882,892,896,947,950,952,956,967,972,976,979,983,989,993],[11,804,805,806,809],{},"Turn on two-factor authentication in ",[15,807,808],{},"Settings → Profile",": scan a QR code with any authenticator app, confirm a 6-digit code, and save the recovery codes you're shown once. From then on, sign-in asks for a code from your app — so a stolen password alone can't open your business.",[24,811,813],{"id":812},"how-do-i-turn-on-two-factor-authentication","How do I turn on two-factor authentication?",[11,815,816,819],{},[15,817,818],{},"Before you start:"," install any standard authenticator app — Google Authenticator, Authy, 1Password, Microsoft Authenticator. Every user can do this for their own account; no admin permission needed.",[50,821,822,826,838,842,845,849,855,859],{},[53,823,825],{"id":824},"open-your-profile-settings","Open your profile settings",[11,827,59,828,830,831,834,835,38],{},[15,829,808],{},", find the ",[15,832,833],{},"Two-factor authentication"," row in the Security section, and click ",[15,836,837],{},"Enable",[53,839,841],{"id":840},"scan-the-qr-code","Scan the QR code",[11,843,844],{},"Scan it with your authenticator app. Can't scan? Type the setup key shown beside the QR code into the app instead.",[53,846,848],{"id":847},"confirm-with-a-code","Confirm with a code",[11,850,851,852,38],{},"Enter the 6-digit code the app now shows and press ",[15,853,854],{},"Verify & enable",[53,856,858],{"id":857},"save-your-recovery-codes","Save your recovery codes",[11,860,861,862,865],{},"Owneli immediately generates single-use recovery codes and shows them ",[15,863,864],{},"once",". Copy or download them into a password manager. When you close the dialog, they can't be viewed again.",[24,867,869],{"id":868},"what-changes-at-sign-in","What changes at sign-in",[11,871,872],{},"After your email and password (or magic link), you're asked for the current 6-digit code from your authenticator app. Enter it and you're in.",[24,874,876],{"id":875},"what-if-i-lose-my-phone","What if I lose my phone?",[617,878,879],{},[11,880,881],{},"Recovery codes can't yet be typed in at the sign-in screen — self-service redemption is a planned follow-up. If you're locked out, contact an admin or the owner of your business: they can disable your two-factor so you can sign in and re-enrol. Keep your recovery codes available for that conversation.",[11,883,884,885,887,888,891],{},"From ",[15,886,808],{}," you can always see how many codes remain and ",[15,889,890],{},"regenerate"," a fresh set — regenerating invalidates every code from the previous batch.",[24,893,895],{"id":894},"requiring-it-for-the-whole-team","Requiring it for the whole team",[92,897,898,910],{},[95,899,900],{},[98,901,902,905,908],{},[101,903,904],{},"Action",[101,906,907],{},"Who can do it",[101,909,106],{},[108,911,912,922,932],{},[98,913,914,917,920],{},[113,915,916],{},"Enrol yourself",[113,918,919],{},"Everyone",[113,921,808],{},[98,923,924,927,930],{},[113,925,926],{},"See who has enrolled (roster)",[113,928,929],{},"Admins",[113,931,124],{},[98,933,934,940,945],{},[113,935,936,939],{},[15,937,938],{},"Require"," two-factor org-wide",[113,941,942],{},[15,943,944],{},"Owner only",[113,946,124],{},[11,948,949],{},"Once enforced, everyone is prompted to enrol at sign-in. Admins can use the roster to chase stragglers before flipping enforcement on.",[24,951,157],{"id":156},[53,953,955],{"id":954},"why-am-i-asked-to-set-up-two-factor-after-signing-in","Why am I asked to set up two-factor after signing in?",[11,957,958,959,962,963,966],{},"Owners and admins who have not enrolled may see an optional setup reminder. ",[15,960,961],{},"Not now"," pauses that reminder for seven days for your account in this browser. ",[15,964,965],{},"Don't remind me"," dismisses the optional reminder for that account in this browser. Clearing browser storage or using a different device can make it appear again.",[11,968,969,970,38],{},"These choices do not disable two-factor authentication or override your business's requirement to use it. You can still turn it on at any time in ",[15,971,808],{},[53,973,975],{"id":974},"which-authenticator-apps-work","Which authenticator apps work?",[11,977,978],{},"Any TOTP app — Google Authenticator, Authy, 1Password, Microsoft Authenticator, and the rest.",[53,980,982],{"id":981},"how-do-i-turn-two-factor-off","How do I turn two-factor off?",[11,984,985,988],{},[15,986,987],{},"Settings → Profile → Disable"," on the two-factor row. If your business requires it, expect to be prompted to enrol again.",[53,990,992],{"id":991},"are-recovery-codes-shown-again-later","Are recovery codes shown again later?",[11,994,995],{},"No. They're displayed exactly once when generated. If you didn't save them, regenerate a new batch — the old ones stop working.",{"title":180,"searchDepth":181,"depth":181,"links":997},[998,1004,1005,1006,1007],{"id":812,"depth":181,"text":813,"children":999},[1000,1001,1002,1003],{"id":824,"depth":187,"text":825},{"id":840,"depth":187,"text":841},{"id":847,"depth":187,"text":848},{"id":857,"depth":187,"text":858},{"id":868,"depth":181,"text":869},{"id":875,"depth":181,"text":876},{"id":894,"depth":181,"text":895},{"id":156,"depth":181,"text":157,"children":1008},[1009,1010,1011,1012],{"id":954,"depth":187,"text":955},{"id":974,"depth":187,"text":975},{"id":981,"depth":187,"text":982},{"id":991,"depth":187,"text":992},"How to set up two-factor authentication (2FA) in Owneli with an authenticator app, save recovery codes, and get back in if you lose your phone.",[1015,1016,1017,1018,1019,1020,1021],"two factor authentication","set up 2fa","mfa setup","authenticator app","recovery codes","lost my phone 2fa","locked out of 2fa",{},30,[1025,145],"\u002Fhelp\u002Faccount\u002Flog-in-and-reset-your-password",{"title":800,"description":1013},"help\u002Faccount\u002Fsecure-your-account-with-mfa","2026-09-19","Dq7ePg8DKKeXYQ1oinqtn73s6w_UWFwtFOwYYLP3FuY",1790218961696]