[{"data":1,"prerenderedAt":932},["ShallowReactive",2],{"help:\u002Fhelp\u002Fsettings\u002Fworkspace-defaults":3,"help-all-categories":241,"help-cat-articles:\u002Fhelp\u002Fsettings\u002Fworkspace-defaults":361,"help-related:\u002Fhelp\u002Fsettings\u002Fworkspace-defaults":362},{"id":4,"title":5,"audience":6,"body":7,"category":219,"description":220,"draft":221,"extension":222,"icon":223,"keywords":224,"meta":231,"navigation":232,"order":233,"path":234,"related":235,"seo":237,"stem":238,"updatedAt":239,"__hash__":240},"help\u002Fhelp\u002Fsettings\u002Fworkspace-defaults.md","Workspace defaults — currency, timezone, and formats","clinic",{"type":8,"value":9,"toc":206},"minimark",[10,19,24,134,147,151,158,164,168,180,184,189,192,196,199,203],[11,12,13,14,18],"p",{},"Workspace defaults are the business-wide basics — currency, timezone, date and time formats, and a handful of behaviour switches. Admins set them at ",[15,16,17],"strong",{},"Settings → Workspace → Defaults",", and they apply to everyone in the business.",[20,21,23],"h2",{"id":22},"what-can-i-set-in-workspace-defaults","What can I set in workspace defaults?",[25,26,27,40],"table",{},[28,29,30],"thead",{},[31,32,33,37],"tr",{},[34,35,36],"th",{},"Setting",[34,38,39],{},"What it controls",[41,42,43,54,64,74,84,94,104,114,124],"tbody",{},[31,44,45,51],{},[46,47,48],"td",{},[15,49,50],{},"Country & currency",[46,52,53],{},"The currency every price, sale, and report is denominated in",[31,55,56,61],{},[46,57,58],{},[15,59,60],{},"Timezone",[46,62,63],{},"The business default timezone",[31,65,66,71],{},[46,67,68],{},[15,69,70],{},"Date format",[46,72,73],{},"How dates render throughout the app",[31,75,76,81],{},[46,77,78],{},[15,79,80],{},"Time format",[46,82,83],{},"12-hour or 24-hour clocks",[31,85,86,91],{},[46,87,88],{},[15,89,90],{},"First day of week",[46,92,93],{},"Which day calendars and week views start on",[31,95,96,101],{},[46,97,98],{},[15,99,100],{},"Form expiry",[46,102,103],{},"How many days a sent form link stays valid by default",[31,105,106,111],{},[46,107,108],{},[15,109,110],{},"PDF receipts",[46,112,113],{},"Whether receipts are attached to receipt emails as a PDF",[31,115,116,121],{},[46,117,118],{},[15,119,120],{},"Session timeout",[46,122,123],{},"Auto sign-out after a period of inactivity (0 = never)",[31,125,126,131],{},[46,127,128],{},[15,129,130],{},"Booking notifications",[46,132,133],{},"Whether admins are notified on new online bookings",[11,135,136,137,140,141,146],{},"Time-off request types, business days, and approvers live on their own ",[15,138,139],{},"Time off"," tab; retention and clinical charting live under ",[142,143,145],"a",{"href":144},"\u002Fhelp\u002Fsettings\u002Fdata-privacy-and-retention","Data & privacy",".",[20,148,150],{"id":149},"timezone-the-one-setting-with-a-follow-up-question","Timezone: the one setting with a follow-up question",[11,152,153,154,157],{},"The calendar reads each ",[15,155,156],{},"location's"," timezone, not this default. So when you change the default timezone here, Owneli offers to update your locations to match — accept it unless your locations genuinely sit in different zones.",[159,160,161],"warning",{},[11,162,163],{},"If you decline the location update, the calendar keeps showing each location's own timezone and this default quietly won't move it — which looks like the setting \"didn't work\". It did; the locations just kept their own values.",[20,165,167],{"id":166},"personal-vs-business-settings","Personal vs business settings",[11,169,170,171,174,175,179],{},"Your interface ",[15,172,173],{},"language"," is personal — every user picks their own under ",[142,176,178],{"href":177},"\u002Fhelp\u002Faccount\u002Fwork-in-your-language","Work in your language",". Everything on the Defaults tab is business-wide: your date format choice is what the whole team sees.",[20,181,183],{"id":182},"common-questions","Common questions",[185,186,188],"h3",{"id":187},"can-different-locations-use-different-currencies","Can different locations use different currencies?",[11,190,191],{},"No — currency is one per business. Locations can differ in timezone, hours, and policies, not currency.",[185,193,195],{"id":194},"does-changing-the-date-format-affect-my-data","Does changing the date format affect my data?",[11,197,198],{},"No. It's display formatting only; stored dates are unchanged.",[185,200,202],{"id":201},"what-does-session-timeout-do","What does session timeout do?",[11,204,205],{},"After the set minutes of inactivity, users are signed out and must sign in again — useful on shared front-desk devices. Zero disables it.",{"title":207,"searchDepth":208,"depth":208,"links":209},"",2,[210,211,212,213],{"id":22,"depth":208,"text":23},{"id":149,"depth":208,"text":150},{"id":166,"depth":208,"text":167},{"id":182,"depth":208,"text":183,"children":214},[215,217,218],{"id":187,"depth":216,"text":188},3,{"id":194,"depth":216,"text":195},{"id":201,"depth":216,"text":202},"settings","Set your business currency, timezone, date and time format, first day of the week, and other workspace-wide defaults in Owneli.",false,"md","i-lucide-sliders",[225,226,227,228,229,230],"change currency","change timezone","date format settings","first day of week","24 hour time format","workspace defaults",{},true,200,"\u002Fhelp\u002Fsettings\u002Fworkspace-defaults",[236,177],"\u002Fhelp\u002Fsettings\u002Fmultiple-locations",{"title":5,"description":220},"help\u002Fsettings\u002Fworkspace-defaults","2026-08-14","luMf9_dM_1Ko9kmb3UrLT2KBwQFE41xFkJysHP0hdz0",[242,253,262,271,281,291,301,311,321,330,340,351],{"id":243,"title":244,"audience":6,"description":245,"extension":246,"icon":247,"meta":248,"order":249,"slug":250,"stem":251,"__hash__":252},"helpCategories\u002Fhelp\u002Fcategories\u002Fgetting-started.yml","Getting started","Set up your workspace, learn the layout, and run your first day.","yml","i-lucide-compass",{},1,"getting-started","help\u002Fcategories\u002Fgetting-started","lTnfg_2tKvxQ9QanJ9XY3shoBHrJNWNfnxhcYaaKKPI",{"id":254,"title":255,"audience":6,"description":256,"extension":246,"icon":257,"meta":258,"order":208,"slug":259,"stem":260,"__hash__":261},"helpCategories\u002Fhelp\u002Fcategories\u002Fcalendar.yml","Calendar & booking","Book, move, and cancel appointments. Block time, work the waitlist, and read the grid at a glance.","i-lucide-calendar",{},"calendar","help\u002Fcategories\u002Fcalendar","s5UMHzRIeTUFi7mdsOyuSluzJBp79U9WTsTpOtbaW-E",{"id":263,"title":264,"audience":6,"description":265,"extension":246,"icon":266,"meta":267,"order":216,"slug":268,"stem":269,"__hash__":270},"helpCategories\u002Fhelp\u002Fcategories\u002Fcheckout.yml","Checkout & payments","Ring up a sale, take tips, handle deposits and fees, issue refunds, and close the drawer.","i-lucide-credit-card",{},"checkout","help\u002Fcategories\u002Fcheckout","4PQPgJd7Z25g0SvtoqqdMlnzk3DlcJpaZhNAiNiYVW0",{"id":272,"title":273,"audience":6,"description":274,"extension":246,"icon":275,"meta":276,"order":277,"slug":278,"stem":279,"__hash__":280},"helpCategories\u002Fhelp\u002Fcategories\u002Fclients.yml","Clients & forms","Add and find clients, read a client profile, and send forms and consents.","i-lucide-users",{},4,"clients","help\u002Fcategories\u002Fclients","u-tqzEJo2gR_wJ7x7y-EMIF3L4TP9EuBWlamwgwCC0I",{"id":282,"title":283,"audience":6,"description":284,"extension":246,"icon":285,"meta":286,"order":287,"slug":288,"stem":289,"__hash__":290},"helpCategories\u002Fhelp\u002Fcategories\u002Fretail.yml","Memberships, packages & gift cards","The things clients buy once and spend down over time, and how each one behaves at checkout.","i-lucide-gift",{},5,"retail","help\u002Fcategories\u002Fretail","wVVr_rc_P9p2RZWwy0XKsNB9fQ7XtQxxIz4qnixkGkg",{"id":292,"title":293,"audience":6,"description":294,"extension":246,"icon":295,"meta":296,"order":297,"slug":298,"stem":299,"__hash__":300},"helpCategories\u002Fhelp\u002Fcategories\u002Foperations.yml","Operations","The internal side of the business, covering your written playbook, task boards, venue incidents, and the policies everyone signs.","i-lucide-briefcase",{},6,"operations","help\u002Fcategories\u002Foperations","kSPRTYYbOW5LBNuaYXGv0C4IE7BqS2n-OkCSI97f-cM",{"id":302,"title":303,"audience":6,"description":304,"extension":246,"icon":305,"meta":306,"order":307,"slug":308,"stem":309,"__hash__":310},"helpCategories\u002Fhelp\u002Fcategories\u002Fteam.yml","Team & scheduling","Working hours, the weekly roster, clock-in, timesheets, and time off.","i-lucide-id-card",{},7,"team","help\u002Fcategories\u002Fteam","1cMbCRwUmewb4t_DwUJ7jJUjntx-odU8jRDgBredsPs",{"id":312,"title":313,"audience":6,"description":314,"extension":246,"icon":315,"meta":316,"order":317,"slug":318,"stem":319,"__hash__":320},"helpCategories\u002Fhelp\u002Fcategories\u002Fgrowth.yml","Reports & growth","Read the numbers, export them, and find the report you actually need.","i-lucide-trending-up",{},8,"growth","help\u002Fcategories\u002Fgrowth","3XyCU-DkoYi7xSPz0tDRohlYkNBUS0YsLo-insknI8o",{"id":322,"title":323,"audience":6,"description":324,"extension":246,"icon":325,"meta":326,"order":327,"slug":219,"stem":328,"__hash__":329},"helpCategories\u002Fhelp\u002Fcategories\u002Fsettings.yml","Settings & admin","Services and pricing, who can see what, and moving your data in from another system.","i-lucide-settings",{},9,"help\u002Fcategories\u002Fsettings","rdLQHp7tfAu5iySbsypfXu1kOuujDAuLVk6yGidNvtQ",{"id":331,"title":332,"audience":6,"description":333,"extension":246,"icon":334,"meta":335,"order":336,"slug":337,"stem":338,"__hash__":339},"helpCategories\u002Fhelp\u002Fcategories\u002Faccount.yml","Your login and profile","Your own login, password, two-factor security, profile, and language.","i-lucide-user-circle",{},10,"account","help\u002Fcategories\u002Faccount","8JZPH_8Q-lnEEFgysE9gCwyd1pzUe2hfAebATuQ5Pog",{"id":341,"title":342,"audience":343,"description":344,"extension":246,"icon":345,"meta":346,"order":347,"slug":348,"stem":349,"__hash__":350},"helpCategories\u002Fhelp\u002Fcategories\u002Fbook-online.yml","Book online","client","Booking, paying, and managing your visit from your venue's booking page and the private links they send you.","i-lucide-globe",{},20,"book-online","help\u002Fcategories\u002Fbook-online","dUBIoELt-ci1vqbw_VX1VA6PGJV8V-9x4ZmpAk1aXXE",{"id":352,"title":353,"audience":343,"description":354,"extension":246,"icon":355,"meta":356,"order":357,"slug":358,"stem":359,"__hash__":360},"helpCategories\u002Fhelp\u002Fcategories\u002Fportal.yml","Your account and visits","Booking from your account, managing your visits, and using your wallet, memberships and rewards.","i-lucide-user-round",{},21,"portal","help\u002Fcategories\u002Fportal","D8_zQhv9hO2b9PYDADw-ebh1yZUuC0UcBt3DDZbMAH4",[],[363,771],{"id":364,"title":365,"audience":6,"body":366,"category":219,"description":759,"draft":221,"extension":222,"icon":760,"keywords":761,"meta":762,"navigation":232,"order":763,"path":236,"related":764,"seo":767,"stem":768,"updatedAt":769,"__hash__":770},"help\u002Fhelp\u002Fsettings\u002Fmultiple-locations.md","Working with multiple locations",{"type":8,"value":367,"toc":746},[368,373,376,379,383,390,393,398,402,408,412,514,518,609,618,622,628,653,657,660,671,681,685,688,692,701,705,716,720,723,726,740],[11,369,370],{},[15,371,372],{},"Settings → Locations",[11,374,375],{},"A location is a place you operate from: its own address, timezone, opening hours, contact details, team, and service menu.",[11,377,378],{},"Clients pick a location first when booking online, and services, prices, team and receipts all scope to it.",[20,380,382],{"id":381},"the-location-switcher","The location switcher",[11,384,385,386,389],{},"The switcher sits in the top bar, next to the organisation switcher. It sets your ",[15,387,388],{},"active location"," — the lens the whole app is looking through.",[11,391,392],{},"Your choice persists across reloads and devices, so you come back to the site you actually work at.",[159,394,395],{},[11,396,397],{},"If the calendar, stock levels or takings look wrong, check the switcher first. Nine times out of ten the data is correct and you're looking at the wrong site.",[185,399,401],{"id":400},"all-locations","All locations",[11,403,404,405,407],{},"Users with the right permission also get an ",[15,406,401],{}," option — a rollup that shows the whole business at once. It's for owners and area managers; a front-desk role is normally pinned to their site.",[20,409,411],{"id":410},"what-is-scoped-to-a-location","What is scoped to a location",[25,413,414,424],{},[28,415,416],{},[31,417,418,421],{},[34,419,420],{},"Thing",[34,422,423],{},"Scoping",[41,425,426,436,445,455,465,475,485,494,504],{},[31,427,428,433],{},[46,429,430],{},[15,431,432],{},"Appointments",[46,434,435],{},"Per location",[31,437,438,443],{},[46,439,440],{},[15,441,442],{},"Working hours and shifts",[46,444,435],{},[31,446,447,452],{},[46,448,449],{},[15,450,451],{},"Stock on hand",[46,453,454],{},"Per location — the same product has its own count at each site",[31,456,457,462],{},[46,458,459],{},[15,460,461],{},"Service menu and prices",[46,463,464],{},"Per location, via the service matrix. Empty price cells inherit the base price.",[31,466,467,472],{},[46,468,469],{},[15,470,471],{},"Payment policy",[46,473,474],{},"Optionally per location. A location with its own policy replaces the business one entirely.",[31,476,477,482],{},[46,478,479],{},[15,480,481],{},"Online booking rules",[46,483,484],{},"Per location, overriding the business defaults",[31,486,487,492],{},[46,488,489],{},[15,490,491],{},"Cash drawer sessions",[46,493,435],{},[31,495,496,501],{},[46,497,498],{},[15,499,500],{},"Sales and receipts",[46,502,503],{},"Recorded against the location they happened at",[31,505,506,511],{},[46,507,508],{},[15,509,510],{},"Public venue page",[46,512,513],{},"One per location",[20,515,517],{"id":516},"what-is-shared-across-the-business","What is shared across the business",[25,519,520,528],{},[28,521,522],{},[31,523,524,526],{},[34,525,420],{},[34,527,423],{},[41,529,530,540,550,560,570,580,590,599],{},[31,531,532,537],{},[46,533,534],{},[15,535,536],{},"Clients",[46,538,539],{},"Business-wide. One person, one record, wherever they visit.",[31,541,542,547],{},[46,543,544],{},[15,545,546],{},"Product catalog",[46,548,549],{},"Business-wide definitions; only the quantities are per location.",[31,551,552,557],{},[46,553,554],{},[15,555,556],{},"Services",[46,558,559],{},"Business-wide definitions; availability and price are per location.",[31,561,562,567],{},[46,563,564],{},[15,565,566],{},"Memberships, packages, gift cards",[46,568,569],{},"Business-wide, so a client can redeem where they like",[31,571,572,577],{},[46,573,574],{},[15,575,576],{},"Team members",[46,578,579],{},"Business-wide, with a primary location each",[31,581,582,587],{},[46,583,584],{},[15,585,586],{},"Forms, notes, policies, boards",[46,588,589],{},"Business-wide",[31,591,592,597],{},[46,593,594],{},[15,595,596],{},"Roles and permissions",[46,598,589],{},[31,600,601,606],{},[46,602,603],{},[15,604,605],{},"Tax rates",[46,607,608],{},"Applied across all locations, with per-service overrides",[610,611,612,615],"note",{},[11,613,614],{},"Clients being business-wide is deliberate. Someone who has a facial at your north site and a peel at the south site is one client with one history, not two half-histories.",[11,616,617],{},"The client directory does offer a location filter when you specifically want to see who books where.",[20,619,621],{"id":620},"adding-a-location","Adding a location",[11,623,624,627],{},[15,625,626],{},"Settings → Business setup → Add location."," Then set:",[629,630,631,635,642,647,650],"ul",{},[632,633,634],"li",{},"Name, description, and business types",[632,636,637,638,641],{},"Address — or mark it as ",[15,639,640],{},"mobile and online services only"," if there's no premises",[632,643,644,646],{},[15,645,60],{}," — set this carefully, it drives every time the calendar and emails display",[632,648,649],{},"Opening hours",[632,651,652],{},"Location email and phone",[20,654,656],{"id":655},"publishing-a-location","Publishing a location",[11,658,659],{},"Each location has its own public profile at a readable URL, plus its own booking link.",[11,661,662,663,666,667,670],{},"A location is either ",[15,664,665],{},"Listed"," — publicly visible and bookable — or ",[15,668,669],{},"Unlisted",". Publishing runs a checklist first; if something required is missing, publishing is blocked and the checklist tells you what to finish.",[11,672,673,676,677,680],{},[15,674,675],{},"Copy booking link"," and ",[15,678,679],{},"Copy profile link"," give you the URLs to put on your website and socials.",[20,682,684],{"id":683},"setting-the-primary-location","Setting the primary location",[11,686,687],{},"One location is the business primary. It's the default for anything that has to pick one when no location is specified.",[20,689,691],{"id":690},"archiving-a-location","Archiving a location",[159,693,694],{},[11,695,696,697,700],{},"Archiving keeps the location's history intact but removes it from the switcher, from booking, and from new activity. ",[15,698,699],{},"Team members assigned there will need a new location."," Reassign people before you archive, not after.",[20,702,704],{"id":703},"moving-stock-between-sites","Moving stock between sites",[11,706,707,708,711,712,146],{},"Use ",[15,709,710],{},"Retail → Products → Transfers",". Stock leaves the source when the transfer is sent and arrives at the destination when it's received — see ",[142,713,715],{"href":714},"\u002Fhelp\u002Fretail\u002Fproducts-and-stock","Products and stock",[20,717,719],{"id":718},"reporting-across-locations","Reporting across locations",[11,721,722],{},"Most reports carry a location filter, and it lives in the URL alongside the date range.",[11,724,725],{},"Two reports are built specifically for multi-site businesses:",[629,727,728,734],{},[632,729,730,733],{},[15,731,732],{},"Location analytics"," — the picture per site",[632,735,736,739],{},[15,737,738],{},"Performance by location"," — revenue, appointment volume and active staff, side by side",[11,741,742,745],{},[15,743,744],{},"Cross-location redemptions"," shows where memberships, packages and gift cards sold at one site are being redeemed at another — the number to watch if sites are settled against each other.",{"title":207,"searchDepth":208,"depth":208,"links":747},[748,751,752,753,754,755,756,757,758],{"id":381,"depth":208,"text":382,"children":749},[750],{"id":400,"depth":216,"text":401},{"id":410,"depth":208,"text":411},{"id":516,"depth":208,"text":517},{"id":620,"depth":208,"text":621},{"id":655,"depth":208,"text":656},{"id":683,"depth":208,"text":684},{"id":690,"depth":208,"text":691},{"id":703,"depth":208,"text":704},{"id":718,"depth":208,"text":719},"Switch between sites, understand what is scoped to a location and what is shared across the business, and read the all-locations rollup.","i-lucide-map-pin",[],{},40,[765,714,766],"\u002Fhelp\u002Fsettings\u002Fservices-and-pricing","\u002Fhelp\u002Fgrowth\u002Ffind-and-read-a-report",{"title":365,"description":759},"help\u002Fsettings\u002Fmultiple-locations","2026-09-01","2IsNHOIrxfxhTLalhE84qR-rs14tynKlg3KLTrjnjN8",{"id":772,"title":773,"audience":6,"body":774,"category":337,"description":916,"draft":221,"extension":222,"icon":917,"keywords":918,"meta":925,"navigation":232,"order":926,"path":177,"related":927,"seo":929,"stem":930,"updatedAt":239,"__hash__":931},"help\u002Fhelp\u002Faccount\u002Fwork-in-your-language.md","Change your language in Owneli",{"type":8,"value":775,"toc":904},[776,783,787,806,813,817,820,863,873,879,881,885,888,892,895,899],[11,777,778,779,782],{},"Go to ",[15,780,781],{},"Settings → Language"," and click the language you want — English, Spanish, or French. The interface switches immediately, just for you. What clients see follows a separate rule: their own preference first, your business default second.",[20,784,786],{"id":785},"how-do-i-change-my-interface-language","How do I change my interface language?",[788,789,790,794,799,803],"steps",{},[185,791,793],{"id":792},"open-the-language-settings","Open the language settings",[11,795,796,798],{},[15,797,781],{},". Every user can open Settings — no admin permission is needed for the personal tabs.",[185,800,802],{"id":801},"pick-a-language","Pick a language",[11,804,805],{},"Click the language card. The switch is instant; there's nothing to save.",[11,807,808,809,812],{},"Your choice is personal — it changes what ",[15,810,811],{},"you"," see and doesn't affect anyone else on the team.",[20,814,816],{"id":815},"which-language-do-clients-see","Which language do clients see?",[11,818,819],{},"Client-facing emails and texts follow a priority order:",[25,821,822,835],{},[28,823,824],{},[31,825,826,829,832],{},[34,827,828],{},"Priority",[34,830,831],{},"Source",[34,833,834],{},"Notes",[41,836,837,850],{},[31,838,839,842,847],{},[46,840,841],{},"1",[46,843,844],{},[15,845,846],{},"The client's own language preference",[46,848,849],{},"Set on their profile — always wins",[31,851,852,855,860],{},[46,853,854],{},"2",[46,856,857],{},[15,858,859],{},"The business default email language",[46,861,862],{},"Admin-set, used when the client has no preference",[11,864,865,866,868,869,872],{},"The business default lives on the same ",[15,867,781],{}," page, under ",[15,870,871],{},"Organization default email language"," (admins only). It covers automated emails and SMS — confirmations, reminders, and the like.",[874,875,876],"tip",{},[11,877,878],{},"Serving a bilingual clientele? Set each client's preferred language on their profile rather than flipping the business default back and forth — the per-client preference is what makes every message land right.",[20,880,183],{"id":182},[185,882,884],{"id":883},"which-languages-does-owneli-support","Which languages does Owneli support?",[11,886,887],{},"English, Spanish, and French — for both the interface and client messages.",[185,889,891],{"id":890},"does-changing-my-language-change-my-teammates-screens","Does changing my language change my teammates' screens?",[11,893,894],{},"No. Interface language is per-user.",[185,896,898],{"id":897},"does-it-change-dates-times-or-currency","Does it change dates, times, or currency?",[11,900,901,902,146],{},"No — those come from the business ",[142,903,230],{"href":234},{"title":207,"searchDepth":208,"depth":208,"links":905},[906,910,911],{"id":785,"depth":208,"text":786,"children":907},[908,909],{"id":792,"depth":216,"text":793},{"id":801,"depth":216,"text":802},{"id":815,"depth":208,"text":816},{"id":182,"depth":208,"text":183,"children":912},[913,914,915],{"id":883,"depth":216,"text":884},{"id":890,"depth":216,"text":891},{"id":897,"depth":216,"text":898},"How to switch the Owneli interface between English, Spanish, and French, and how to control which language your clients' emails use.","i-lucide-languages",[919,920,921,922,923,924],"change language","switch to spanish","switch to french","interface language","client email language","language settings",{},60,[928,234],"\u002Fhelp\u002Faccount\u002Fyour-profile-and-notification-preferences",{"title":773,"description":916},"help\u002Faccount\u002Fwork-in-your-language","c1FlXZ0R1T4mubuZM9vcm1is3hsmNQVb1ElFuIZuoz4",1790218961726]