[{"data":1,"prerenderedAt":2316},["ShallowReactive",2],{"help:\u002Fhelp\u002Fteam":3,"help-all-categories":4,"help-cat-articles:\u002Fhelp\u002Fteam":128,"help-related:\u002Fhelp\u002Fteam":2315},null,[5,17,27,37,47,57,67,77,87,97,107,118],{"id":6,"title":7,"audience":8,"description":9,"extension":10,"icon":11,"meta":12,"order":13,"slug":14,"stem":15,"__hash__":16},"helpCategories\u002Fhelp\u002Fcategories\u002Fgetting-started.yml","Getting started","clinic","Set up your workspace, learn the layout, and run your first day.","yml","i-lucide-compass",{},1,"getting-started","help\u002Fcategories\u002Fgetting-started","lTnfg_2tKvxQ9QanJ9XY3shoBHrJNWNfnxhcYaaKKPI",{"id":18,"title":19,"audience":8,"description":20,"extension":10,"icon":21,"meta":22,"order":23,"slug":24,"stem":25,"__hash__":26},"helpCategories\u002Fhelp\u002Fcategories\u002Fcalendar.yml","Calendar & booking","Book, move, and cancel appointments. Block time, work the waitlist, and read the grid at a glance.","i-lucide-calendar",{},2,"calendar","help\u002Fcategories\u002Fcalendar","s5UMHzRIeTUFi7mdsOyuSluzJBp79U9WTsTpOtbaW-E",{"id":28,"title":29,"audience":8,"description":30,"extension":10,"icon":31,"meta":32,"order":33,"slug":34,"stem":35,"__hash__":36},"helpCategories\u002Fhelp\u002Fcategories\u002Fcheckout.yml","Checkout & payments","Ring up a sale, take tips, handle deposits and fees, issue refunds, and close the drawer.","i-lucide-credit-card",{},3,"checkout","help\u002Fcategories\u002Fcheckout","4PQPgJd7Z25g0SvtoqqdMlnzk3DlcJpaZhNAiNiYVW0",{"id":38,"title":39,"audience":8,"description":40,"extension":10,"icon":41,"meta":42,"order":43,"slug":44,"stem":45,"__hash__":46},"helpCategories\u002Fhelp\u002Fcategories\u002Fclients.yml","Clients & forms","Add and find clients, read a client profile, and send forms and consents.","i-lucide-users",{},4,"clients","help\u002Fcategories\u002Fclients","u-tqzEJo2gR_wJ7x7y-EMIF3L4TP9EuBWlamwgwCC0I",{"id":48,"title":49,"audience":8,"description":50,"extension":10,"icon":51,"meta":52,"order":53,"slug":54,"stem":55,"__hash__":56},"helpCategories\u002Fhelp\u002Fcategories\u002Fretail.yml","Memberships, packages & gift cards","The things clients buy once and spend down over time, and how each one behaves at checkout.","i-lucide-gift",{},5,"retail","help\u002Fcategories\u002Fretail","wVVr_rc_P9p2RZWwy0XKsNB9fQ7XtQxxIz4qnixkGkg",{"id":58,"title":59,"audience":8,"description":60,"extension":10,"icon":61,"meta":62,"order":63,"slug":64,"stem":65,"__hash__":66},"helpCategories\u002Fhelp\u002Fcategories\u002Foperations.yml","Operations","The internal side of the business, covering your written playbook, task boards, venue incidents, and the policies everyone signs.","i-lucide-briefcase",{},6,"operations","help\u002Fcategories\u002Foperations","kSPRTYYbOW5LBNuaYXGv0C4IE7BqS2n-OkCSI97f-cM",{"id":68,"title":69,"audience":8,"description":70,"extension":10,"icon":71,"meta":72,"order":73,"slug":74,"stem":75,"__hash__":76},"helpCategories\u002Fhelp\u002Fcategories\u002Fteam.yml","Team & scheduling","Working hours, the weekly roster, clock-in, timesheets, and time off.","i-lucide-id-card",{},7,"team","help\u002Fcategories\u002Fteam","1cMbCRwUmewb4t_DwUJ7jJUjntx-odU8jRDgBredsPs",{"id":78,"title":79,"audience":8,"description":80,"extension":10,"icon":81,"meta":82,"order":83,"slug":84,"stem":85,"__hash__":86},"helpCategories\u002Fhelp\u002Fcategories\u002Fgrowth.yml","Reports & growth","Read the numbers, export them, and find the report you actually need.","i-lucide-trending-up",{},8,"growth","help\u002Fcategories\u002Fgrowth","3XyCU-DkoYi7xSPz0tDRohlYkNBUS0YsLo-insknI8o",{"id":88,"title":89,"audience":8,"description":90,"extension":10,"icon":91,"meta":92,"order":93,"slug":94,"stem":95,"__hash__":96},"helpCategories\u002Fhelp\u002Fcategories\u002Fsettings.yml","Settings & admin","Services and pricing, who can see what, and moving your data in from another system.","i-lucide-settings",{},9,"settings","help\u002Fcategories\u002Fsettings","rdLQHp7tfAu5iySbsypfXu1kOuujDAuLVk6yGidNvtQ",{"id":98,"title":99,"audience":8,"description":100,"extension":10,"icon":101,"meta":102,"order":103,"slug":104,"stem":105,"__hash__":106},"helpCategories\u002Fhelp\u002Fcategories\u002Faccount.yml","Your login and profile","Your own login, password, two-factor security, profile, and language.","i-lucide-user-circle",{},10,"account","help\u002Fcategories\u002Faccount","8JZPH_8Q-lnEEFgysE9gCwyd1pzUe2hfAebATuQ5Pog",{"id":108,"title":109,"audience":110,"description":111,"extension":10,"icon":112,"meta":113,"order":114,"slug":115,"stem":116,"__hash__":117},"helpCategories\u002Fhelp\u002Fcategories\u002Fbook-online.yml","Book online","client","Booking, paying, and managing your visit from your venue's booking page and the private links they send you.","i-lucide-globe",{},20,"book-online","help\u002Fcategories\u002Fbook-online","dUBIoELt-ci1vqbw_VX1VA6PGJV8V-9x4ZmpAk1aXXE",{"id":119,"title":120,"audience":110,"description":121,"extension":10,"icon":122,"meta":123,"order":124,"slug":125,"stem":126,"__hash__":127},"helpCategories\u002Fhelp\u002Fcategories\u002Fportal.yml","Your account and visits","Booking from your account, managing your visits, and using your wallet, memberships and rewards.","i-lucide-user-round",{},21,"portal","help\u002Fcategories\u002Fportal","D8_zQhv9hO2b9PYDADw-ebh1yZUuC0UcBt3DDZbMAH4",[129,530,750,970,1269,1565,1773,2003,2146],{"id":130,"title":131,"audience":8,"body":132,"category":74,"description":515,"draft":516,"extension":517,"icon":518,"keywords":519,"meta":520,"navigation":521,"order":103,"path":522,"related":523,"seo":526,"stem":527,"updatedAt":528,"__hash__":529},"help\u002Fhelp\u002Fteam\u002Fshifts-timesheets-and-time-off.md","Shifts, timesheets, and time off",{"type":133,"value":134,"toc":498},"minimark",[135,139,196,201,208,215,220,227,231,237,240,268,282,285,290,294,318,322,386,389,393,396,403,407,414,417,422,425,428,453,458,461,464,468,474,478],[136,137,138],"p",{},"Scheduling lives in three connected surfaces. Managing them needs the scheduling permission, which is deliberately separate from the ability to book appointments — you can grant \"runs the rota and signs off payroll\" without handing over the client calendar.",[140,141,142,155],"table",{},[143,144,145],"thead",{},[146,147,148,152],"tr",{},[149,150,151],"th",{},"Surface",[149,153,154],{},"What it is",[156,157,158,175,186],"tbody",{},[146,159,160,172],{},[161,162,163,167,168,171],"td",{},[164,165,166],"strong",{},"Team → Scheduling"," (the ",[164,169,170],{},"Availability"," tab)",[161,173,174],{},"The recurring weekly template — who normally works when",[146,176,177,183],{},[161,178,179,182],{},[164,180,181],{},"Shifts"," (Scheduled shifts)",[161,184,185],{},"Overrides for a specific week",[146,187,188,193],{},[161,189,190],{},[164,191,192],{},"Timesheets",[161,194,195],{},"What was actually worked, and payroll approval",[197,198,200],"h2",{"id":199},"working-hours-the-template","Working hours: the template",[136,202,203,204,207],{},"The template is the default pattern: a person's usual days and times, repeating every week. It's the single most important thing to get right, because ",[164,205,206],{},"without hours nobody appears as bookable on the calendar"," — the day grid stays empty even though staff exist.",[136,209,210,211,214],{},"Set each person's working days and times. A day can carry a ",[164,212,213],{},"split range"," — 9am–12pm, then 2pm–6pm after a break.",[216,217,219],"h3",{"id":218},"shift-templates","Shift templates",[136,221,222,223,226],{},"Save a week you've built as a reusable ",[164,224,225],{},"shift template"," (\"Full-time M–F\", \"Weekends only\") and apply it to anyone's week. That turns setting up a new starter into two clicks.",[197,228,230],{"id":229},"scheduled-shifts-overrides","Scheduled shifts: overrides",[136,232,233,234,236],{},"The ",[164,235,181],{}," tab (Scheduled shifts) is the grid for changing one specific week without touching the template. Someone starting late on Tuesday, covering an extra Saturday, going home early on Friday.",[136,238,239],{},"Handy tools on the grid:",[241,242,243,250,256,262],"ul",{},[244,245,246,249],"li",{},[164,247,248],{},"Copy week → next week"," — duplicate the overrides you've just built",[244,251,252,255],{},[164,253,254],{},"Pull last week"," — bring last week's overrides forward",[244,257,258,261],{},[164,259,260],{},"Copy Monday to all"," — fill a whole week from one day",[244,263,264,267],{},[164,265,266],{},"Clear"," — remove a date's override and let the recurring template take over again",[269,270,271],"note",{},[136,272,273,274,277,278,281],{},"Approved time off and fixed-date holidays are ",[164,275,276],{},"protected",". Copying or pulling a week leaves those days exactly as they are, and tells you which days it left untouched and why. Time off is managed through ",[164,279,280],{},"Time off",", not by editing the shift grid.",[197,283,192],{"id":284},"timesheets",[136,286,287,289],{},[164,288,192],{}," holds clock-in records, paid hours, and approvals.",[216,291,293],{"id":292},"how-a-timesheet-is-created","How a timesheet is created",[241,295,296,306,312],{},[244,297,298,301,302,305],{},[164,299,300],{},"Clock"," — someone clocked in and out from the widget on ",[164,303,304],{},"Today",". This is the normal case.",[244,307,308,311],{},[164,309,310],{},"Manual"," — added by a manager, for a missed punch",[244,313,314,317],{},[164,315,316],{},"Auto"," — filled in automatically for a scheduled shift with no punch",[216,319,321],{"id":320},"states","States",[140,323,324,334],{},[143,325,326],{},[146,327,328,331],{},[149,329,330],{},"State",[149,332,333],{},"Meaning",[156,335,336,346,356,366,376],{},[146,337,338,343],{},[161,339,340],{},[164,341,342],{},"Clocked in",[161,344,345],{},"Live, still running",[146,347,348,353],{},[161,349,350],{},[164,351,352],{},"Clocked out",[161,354,355],{},"Finished, not yet reviewed",[146,357,358,363],{},[161,359,360],{},[164,361,362],{},"Edited",[161,364,365],{},"Adjusted by a manager after the fact",[146,367,368,373],{},[161,369,370],{},[164,371,372],{},"Approved",[161,374,375],{},"Signed off and locked for payroll",[146,377,378,383],{},[161,379,380],{},[164,381,382],{},"Voided",[161,384,385],{},"Discarded",[136,387,388],{},"Click a row to open its detail drawer — clock in\u002Fout, breaks, and the raw versus paid minutes. Breaks can be paid or unpaid, and the paid-minutes figure reflects that.",[216,390,392],{"id":391},"approving-a-week","Approving a week",[136,394,395],{},"Approve a week to lock it for payroll. Everything approved is what the payroll report is built from, so approval is the moment the hours become authoritative rather than provisional.",[136,397,398,399,402],{},"Payroll settings — pay period, rounding, break rules — sit behind ",[164,400,401],{},"Payroll settings"," on the same page.",[216,404,406],{"id":405},"staff-view","Staff view",[136,408,409,410,413],{},"Staff can't open the team timesheet page. They see their own worked hours under ",[164,411,412],{},"My hours",", which reads the same records self-scoped to them.",[197,415,280],{"id":416},"time-off",[136,418,419],{},[164,420,421],{},"Operations → Time off",[136,423,424],{},"Anyone can request time off. Managers and admins approve or deny, with an optional note back to the requester.",[136,426,427],{},"The page shows four figures for the year:",[241,429,430,436,441,447],{},[244,431,432,435],{},[164,433,434],{},"Allotted"," — days available",[244,437,438,440],{},[164,439,372],{}," — booked",[244,442,443,446],{},[164,444,445],{},"Pending"," — awaiting review",[244,448,449,452],{},[164,450,451],{},"Remaining"," — still available",[269,454,455],{},[136,456,457],{},"Only paid vacation counts against the balance. Sick days, personal days, unpaid leave and other types are tracked separately, so a run of sick days doesn't quietly eat someone's holiday.",[136,459,460],{},"When you review a request, Owneli tells you who else is already off in that window — the thing you actually need to know before approving.",[136,462,463],{},"Approving blocks those dates on the calendar automatically. A pending-approval count shows on the sidebar so requests don't sit unseen.",[216,465,467],{"id":466},"configuring-it","Configuring it",[136,469,470,473],{},[164,471,472],{},"Settings → Time off & notifications"," sets which days count as working days (default Monday to Friday), which request types staff can pick, and who receives time-off request emails. Leave the approver list empty to notify every admin and owner.",[197,475,477],{"id":476},"reporting","Reporting",[241,479,480,486,492],{},[244,481,482,485],{},[164,483,484],{},"Growth → Reports → Working hours"," — scheduled versus worked",[244,487,488,491],{},[164,489,490],{},"Growth → Reports → Payroll & commission"," — the pay run, hours with tips",[244,493,494,497],{},[164,495,496],{},"Growth → Reports → Wages"," — labour cost against revenue",{"title":499,"searchDepth":23,"depth":23,"links":500},"",[501,504,505,511,514],{"id":199,"depth":23,"text":200,"children":502},[503],{"id":218,"depth":33,"text":219},{"id":229,"depth":23,"text":230},{"id":284,"depth":23,"text":192,"children":506},[507,508,509,510],{"id":292,"depth":33,"text":293},{"id":320,"depth":33,"text":321},{"id":391,"depth":33,"text":392},{"id":405,"depth":33,"text":406},{"id":416,"depth":23,"text":280,"children":512},[513],{"id":466,"depth":33,"text":467},{"id":476,"depth":23,"text":477},"Set the weekly template, override a single week, approve worked hours for payroll, and handle holiday requests.",false,"md","i-lucide-calendar-clock",[],{},true,"\u002Fhelp\u002Fteam\u002Fshifts-timesheets-and-time-off",[524,525],"\u002Fhelp\u002Fgetting-started\u002Fyour-day-in-workroom","\u002Fhelp\u002Fsettings\u002Froles-and-permissions",{"title":131,"description":515},"help\u002Fteam\u002Fshifts-timesheets-and-time-off","2026-09-01","fnqDFo33exT5C29WcudFuQDiKxl_Mo-F28TvSTdhZsk",{"id":531,"title":532,"audience":8,"body":533,"category":74,"description":732,"draft":516,"extension":517,"icon":733,"keywords":734,"meta":741,"navigation":521,"order":742,"path":743,"related":744,"seo":746,"stem":747,"updatedAt":748,"__hash__":749},"help\u002Fhelp\u002Fteam\u002Fset-working-hours-and-shift-patterns.md","Set working hours and shift patterns",{"type":133,"value":534,"toc":716},[535,544,547,551,554,595,598,602,642,646,652,668,675,677,682,686,690,699,703,706,710],[136,536,537,538,540,541,543],{},"Working hours are what make someone appear as bookable on the calendar. Set the recurring weekly pattern on the ",[164,539,170],{}," tab, then handle one-off changes on ",[164,542,181],{}," — the per-week override grid.",[136,545,546],{},"You need the scheduling permission to edit either surface. It's deliberately separate from booking appointments, so you can grant \"runs the rota\" without the client calendar.",[197,548,550],{"id":549},"where-do-working-hours-live","Where do working hours live?",[136,552,553],{},"Team scheduling is three tabs on one navigation rail:",[140,555,556,566],{},[143,557,558],{},[146,559,560,563],{},[149,561,562],{},"Tab",[149,564,565],{},"What it controls",[156,567,568,577,586],{},[146,569,570,574],{},[161,571,572],{},[164,573,170],{},[161,575,576],{},"The recurring weekly template — each person's usual days and times",[146,578,579,583],{},[161,580,581],{},[164,582,181],{},[161,584,585],{},"Per-day overrides for one specific week, on top of the template",[146,587,588,592],{},[161,589,590],{},[164,591,192],{},[161,593,594],{},"What was actually worked — clock-in records and payroll approval",[136,596,597],{},"The template is the default that repeats forever; an override changes one dated week without touching the pattern.",[197,599,601],{"id":600},"set-someones-recurring-hours","Set someone's recurring hours",[603,604,605,609,618,622,625,629,635,639],"steps",{},[216,606,608],{"id":607},"open-availability","Open Availability",[136,610,611,612,614,615,617],{},"Go to ",[164,613,166],{}," and pick the ",[164,616,170],{}," tab.",[216,619,621],{"id":620},"open-the-members-week","Open the member's week",[136,623,624],{},"Click the person to edit their weekly pattern. For each day, choose whether they work and set the time range.",[216,626,628],{"id":627},"add-a-split-range-if-needed","Add a split range if needed",[136,630,631,632,634],{},"A day can carry more than one range — for example 9:00–12:00 and 14:00–18:00 with a midday break. Use ",[164,633,260],{}," to fill the week from one day.",[216,636,638],{"id":637},"save","Save",[136,640,641],{},"The pattern now repeats every week, and the calendar shows the member as bookable inside those hours.",[197,643,645],{"id":644},"override-one-week-on-shifts","Override one week on Shifts",[136,647,648,649,651],{},"Use the ",[164,650,181],{}," grid when a specific week differs — a late start on Tuesday, extra Saturday cover, an early finish. Handy tools on the grid:",[241,653,654,659,663],{},[244,655,656,658],{},[164,657,248],{}," — duplicate the overrides you just built",[244,660,661,255],{},[164,662,254],{},[244,664,665,667],{},[164,666,266],{}," — remove a date's override so the recurring template takes over again",[269,669,670],{},[136,671,672,673,281],{},"Approved time off and fixed-date holidays are protected: copying or pulling a week leaves those days untouched and tells you which days it skipped. Manage absence through ",[164,674,280],{},[197,676,219],{"id":218},[136,678,222,679,681],{},[164,680,225],{}," (\"Full-time M–F\", \"Weekends only\") and apply it to anyone. Setting up a new starter's hours becomes two clicks.",[197,683,685],{"id":684},"common-questions","Common questions",[216,687,689],{"id":688},"why-doesnt-my-staff-member-show-on-the-calendar","Why doesn't my staff member show on the calendar?",[136,691,692,693,698],{},"No working hours is the usual cause — the day grid stays empty for them even though the account exists. Set the weekly template first, and check they also have ",[694,695,697],"a",{"href":696},"\u002Fhelp\u002Fteam\u002Fedit-a-team-members-profile-and-services","services assigned",".",[216,700,702],{"id":701},"does-changing-the-template-affect-existing-appointments","Does changing the template affect existing appointments?",[136,704,705],{},"No. Hours control where new bookings can go; appointments already on the books stay where they are.",[216,707,709],{"id":708},"whats-the-difference-between-the-template-and-a-shift-override","What's the difference between the template and a shift override?",[136,711,712,713,715],{},"The template repeats every week with no dates attached. An override belongs to one dated week; ",[164,714,266],{}," it and the template shows through again.",{"title":499,"searchDepth":23,"depth":23,"links":717},[718,719,725,726,727],{"id":549,"depth":23,"text":550},{"id":600,"depth":23,"text":601,"children":720},[721,722,723,724],{"id":607,"depth":33,"text":608},{"id":620,"depth":33,"text":621},{"id":627,"depth":33,"text":628},{"id":637,"depth":33,"text":638},{"id":644,"depth":23,"text":645},{"id":218,"depth":23,"text":219},{"id":684,"depth":23,"text":685,"children":728},[729,730,731],{"id":688,"depth":33,"text":689},{"id":701,"depth":33,"text":702},{"id":708,"depth":33,"text":709},"Set each team member's recurring weekly hours, override a single week's shifts, and reuse saved shift templates so staff show as bookable.","i-lucide-calendar-range",[735,736,737,738,739,740],"set staff working hours","shift patterns","staff not bookable on calendar","weekly rota","shift templates","override shifts one week",{},15,"\u002Fhelp\u002Fteam\u002Fset-working-hours-and-shift-patterns",[522,696,745],"\u002Fhelp\u002Fcalendar\u002Ffind-your-way-around",{"title":532,"description":732},"help\u002Fteam\u002Fset-working-hours-and-shift-patterns","2026-08-14","7MeQzbk98v6La7TVRmwu1HdWzS2u5jNELcgMJVHjv0g",{"id":751,"title":752,"audience":8,"body":753,"category":74,"description":955,"draft":516,"extension":517,"icon":956,"keywords":957,"meta":964,"navigation":521,"order":114,"path":965,"related":966,"seo":967,"stem":968,"updatedAt":528,"__hash__":969},"help\u002Fhelp\u002Fteam\u002Finvite-a-team-member.md","Invite a team member",{"type":133,"value":754,"toc":940},[755,766,769,773,843,847,857,864,868,871,905,911,913,917,923,927,933,937],[136,756,757,758,761,762,765],{},"To add someone to your team, open the ",[164,759,760],{},"Team"," group and click ",[164,763,764],{},"Invite team member",". They get an email invitation; once they accept and log in, they appear as an active member you can schedule, assign services to, and pay.",[136,767,768],{},"You need admin (or owner) access — the invite button only appears for admins.",[197,770,772],{"id":771},"how-do-i-invite-a-new-staff-member","How do I invite a new staff member?",[603,774,775,779,784,788,802,806,817,832,836],{},[216,776,778],{"id":777},"open-the-team-directory","Open the team directory",[136,780,611,781,783],{},[164,782,760],{}," in the sidebar. The directory lists everyone, with their role and status.",[216,785,787],{"id":786},"click-invite-team-member","Click Invite Team Member",[136,789,233,790,793,794,797,798,801],{},[164,791,792],{},"Add team member"," panel opens. Only two fields are required to invite someone: ",[164,795,796],{},"First name"," and ",[164,799,800],{},"Email"," on the Profile section. Everything else — addresses, emergency contacts, employment details — can be filled in later.",[216,803,805],{"id":804},"pick-the-role","Pick the role",[136,807,808,809,812,813,816],{},"Open the ",[164,810,811],{},"Settings"," section in the panel's sidebar. The role picker lists the built-in roles plus any custom permission roles your workspace has created (marked \"custom\"). The Owner role can't be assigned by invitation. A short description under the picker tells you what the selected role can do — see ",[694,814,815],{"href":525},"Roles and permissions"," for the full breakdown.",[136,818,819,820,823,824,827,828,831],{},"You can also assign their ",[164,821,822],{},"services",", ",[164,825,826],{},"locations",", and ",[164,829,830],{},"pay"," from the same panel now, or come back to them after they accept.",[216,833,835],{"id":834},"send-the-invitation","Send the invitation",[136,837,838,839,842],{},"Click ",[164,840,841],{},"Add",". The person receives an email with a link to create their account and join your workspace.",[197,844,846],{"id":845},"what-happens-before-they-accept","What happens before they accept",[136,848,849,850,853,854,698],{},"The invited person shows in the directory with an ",[164,851,852],{},"Invited"," status. That row is a receipt that the invite went out — there's no profile to open yet. Until they accept, manage the invitation (resend or revoke) from ",[164,855,856],{},"Settings → Members",[136,858,859,860,863],{},"Once they accept, their row becomes a real member. Admins may briefly see an ",[164,861,862],{},"Onboarding"," status while the new member finishes their first-run steps; colleagues just see them as active.",[197,865,867],{"id":866},"after-they-join-the-setup-that-makes-them-bookable","After they join: the setup that makes them bookable",[136,869,870],{},"An accepted invitation creates the account — it doesn't schedule anyone. Two follow-ups matter:",[140,872,873,883],{},[143,874,875],{},[146,876,877,880],{},[149,878,879],{},"Step",[149,881,882],{},"Why it matters",[156,884,885,895],{},[146,886,887,892],{},[161,888,889],{},[694,890,891],{"href":696},"Assign their services",[161,893,894],{},"Only assigned services offer them as a provider when booking",[146,896,897,902],{},[161,898,899],{},[694,900,901],{"href":743},"Set their working hours",[161,903,904],{},"Without hours they never appear as bookable on the calendar",[906,907,908],"tip",{},[136,909,910],{},"Set both immediately after the invite goes out. The most common \"my new hire isn't on the calendar\" report is a member with no working hours, not a failed invitation.",[197,912,685],{"id":684},[216,914,916],{"id":915},"the-invitation-email-never-arrived-what-do-i-check","The invitation email never arrived — what do I check?",[136,918,919,920,922],{},"Ask them to check spam first, then resend from ",[164,921,856],{},". Confirm the email address on the invite row is spelled correctly; if not, revoke it and send a fresh invitation.",[216,924,926],{"id":925},"can-i-change-someones-role-after-they-join","Can I change someone's role after they join?",[136,928,929,930,932],{},"Yes — roles and permission roles are edited from ",[164,931,856],{}," at any time. The invitation just sets the starting role.",[216,934,936],{"id":935},"why-cant-i-see-the-invite-team-member-button","Why can't I see the Invite team member button?",[136,938,939],{},"It's admin-only. If you manage the rota but aren't an admin, ask an admin or the owner to send the invite.",{"title":499,"searchDepth":23,"depth":23,"links":941},[942,948,949,950],{"id":771,"depth":23,"text":772,"children":943},[944,945,946,947],{"id":777,"depth":33,"text":778},{"id":786,"depth":33,"text":787},{"id":804,"depth":33,"text":805},{"id":834,"depth":33,"text":835},{"id":845,"depth":23,"text":846},{"id":866,"depth":23,"text":867},{"id":684,"depth":23,"text":685,"children":951},[952,953,954],{"id":915,"depth":33,"text":916},{"id":925,"depth":33,"text":926},{"id":935,"depth":33,"text":936},"Send a Owneli invitation to a new staff member, pick their role and permissions, and see what happens before they accept.","i-lucide-user-plus",[958,959,960,961,962,963],"invite team member","add staff to workroom","send staff invitation","team member roles","staff invite not accepted","resend invitation",{},"\u002Fhelp\u002Fteam\u002Finvite-a-team-member",[696,525,743],{"title":752,"description":955},"help\u002Fteam\u002Finvite-a-team-member","SPMCgSWMtawNhFB3SaXScSbrFNLgDr5zqTCpcYTdJ0Q",{"id":971,"title":972,"audience":8,"body":973,"category":74,"description":1254,"draft":516,"extension":517,"icon":1255,"keywords":1256,"meta":1263,"navigation":521,"order":1264,"path":696,"related":1265,"seo":1266,"stem":1267,"updatedAt":748,"__hash__":1268},"help\u002Fhelp\u002Fteam\u002Fedit-a-team-members-profile-and-services.md","Edit a team member's profile and services",{"type":133,"value":974,"toc":1240},[975,985,993,997,1003,1155,1159,1182,1192,1195,1201,1203,1207,1217,1221,1227,1231],[136,976,977,978,980,981,984],{},"Click a team member in the ",[164,979,760],{}," directory to open their detail panel — a slide-in with tabs for everything about that person. The ",[164,982,983],{},"Services"," tab controls which services they can be booked for; if a provider is missing from a booking screen, that's the first place to look.",[136,986,987,988,992],{},"You need ",[989,990,991],"code",{},"team.view"," to open the directory. Admins see every tab; managers can open the panel for their own direct reports.",[197,994,996],{"id":995},"where-do-i-edit-a-team-member","Where do I edit a team member?",[136,998,999,1000,1002],{},"Open ",[164,1001,760],{},", then click the person's row. The panel's tabs:",[140,1004,1005,1017],{},[143,1006,1007],{},[146,1008,1009,1011,1014],{},[149,1010,562],{},[149,1012,1013],{},"What it holds",[149,1015,1016],{},"Who sees it",[156,1018,1019,1032,1045,1056,1068,1080,1092,1105,1118,1130,1143],{},[146,1020,1021,1026,1029],{},[161,1022,1023],{},[164,1024,1025],{},"Overview",[161,1027,1028],{},"Snapshot of the member",[161,1030,1031],{},"Admins, and managers for direct reports",[146,1033,1034,1039,1042],{},[161,1035,1036],{},[164,1037,1038],{},"Profile",[161,1040,1041],{},"Name, contact details, photo, bio",[161,1043,1044],{},"Admins",[146,1046,1047,1051,1054],{},[161,1048,1049],{},[164,1050,983],{},[161,1052,1053],{},"Which services they perform",[161,1055,1044],{},[146,1057,1058,1063,1066],{},[161,1059,1060],{},[164,1061,1062],{},"Employment",[161,1064,1065],{},"Job title, employment type, hire date",[161,1067,1044],{},[146,1069,1070,1075,1078],{},[161,1071,1072],{},[164,1073,1074],{},"Location",[161,1076,1077],{},"Which locations they work at",[161,1079,1044],{},[146,1081,1082,1087,1090],{},[161,1083,1084],{},[164,1085,1086],{},"Personal",[161,1088,1089],{},"Addresses, emergency contact",[161,1091,1044],{},[146,1093,1094,1099,1102],{},[161,1095,1096],{},[164,1097,1098],{},"Compliance",[161,1100,1101],{},"Policy acknowledgements",[161,1103,1104],{},"Admins and the member's manager",[146,1106,1107,1112,1115],{},[161,1108,1109],{},[164,1110,1111],{},"Compensation",[161,1113,1114],{},"Pay structure and commission rules",[161,1116,1117],{},"Requires team management permission",[146,1119,1120,1125,1128],{},[161,1121,1122],{},[164,1123,1124],{},"Banking",[161,1126,1127],{},"Payout details",[161,1129,1117],{},[146,1131,1132,1137,1140],{},[161,1133,1134],{},[164,1135,1136],{},"Incidents",[161,1138,1139],{},"Confidential HR incident log",[161,1141,1142],{},"Admins and owners only",[146,1144,1145,1150,1153],{},[161,1146,1147],{},[164,1148,1149],{},"Offboarding",[161,1151,1152],{},"Access control, suspend, archive",[161,1154,1044],{},[197,1156,1158],{"id":1157},"assign-the-services-they-perform","Assign the services they perform",[603,1160,1161,1165,1168,1172,1175,1179],{},[216,1162,1164],{"id":1163},"open-the-services-tab","Open the Services tab",[136,1166,1167],{},"The tab lists your whole service catalog grouped by category, with a checkbox per service and a search box to filter.",[216,1169,1171],{"id":1170},"tick-the-services-this-person-performs","Tick the services this person performs",[136,1173,1174],{},"Only ticked services offer this member as a provider — in the booking panel, online booking, and anywhere else a provider is chosen.",[216,1176,1178],{"id":1177},"click-save","Click Save",[136,1180,1181],{},"Changes apply immediately to new bookings. Existing appointments are not touched.",[1183,1184,1185],"warning",{},[136,1186,1187,1188,1191],{},"A member with no services assigned never appears as a provider option, even with working hours set. Services and ",[694,1189,1190],{"href":743},"working hours"," are both required before someone is bookable.",[197,1193,1194],{"id":826},"Locations",[136,1196,1197,1198,1200],{},"For multi-location workspaces, the ",[164,1199,1074],{}," tab sets which sites the member works at. The team directory's location filter and per-location scheduling read from this.",[197,1202,685],{"id":684},[216,1204,1206],{"id":1205},"why-cant-a-client-book-this-person-online","Why can't a client book this person online?",[136,1208,1209,1210,1212,1213,698],{},"Check three things in order: the service is ticked on their ",[164,1211,983],{}," tab, they have working hours on the days in question, and the service itself is enabled for online booking in ",[694,1214,1216],{"href":1215},"\u002Fhelp\u002Fsettings\u002Fservices-and-pricing","Services and pricing",[216,1218,1220],{"id":1219},"can-staff-edit-their-own-profile","Can staff edit their own profile?",[136,1222,1223,1224,1226],{},"Staff edit their own basics (photo, contact, notification preferences) from their own ",[164,1225,1038],{}," page — not from the team panel, which is a management surface.",[216,1228,1230],{"id":1229},"where-do-i-change-someones-pay-or-commission","Where do I change someone's pay or commission?",[136,1232,233,1233,1235,1236,698],{},[164,1234,1111],{}," tab on the same panel — see ",[694,1237,1239],{"href":1238},"\u002Fhelp\u002Fteam\u002Fcommission-and-compensation","Commission and compensation",{"title":499,"searchDepth":23,"depth":23,"links":1241},[1242,1243,1248,1249],{"id":995,"depth":23,"text":996},{"id":1157,"depth":23,"text":1158,"children":1244},[1245,1246,1247],{"id":1163,"depth":33,"text":1164},{"id":1170,"depth":33,"text":1171},{"id":1177,"depth":33,"text":1178},{"id":826,"depth":23,"text":1194},{"id":684,"depth":23,"text":685,"children":1250},[1251,1252,1253],{"id":1205,"depth":33,"text":1206},{"id":1219,"depth":33,"text":1220},{"id":1229,"depth":33,"text":1230},"Open a team member's detail panel to update their profile, assign the services they perform, and manage employment, locations, and pay.","i-lucide-user-cog",[1257,1258,1259,1260,1261,1262],"edit staff profile","assign services to staff","staff not showing when booking","team member services","staff locations","team detail panel",{},30,[965,1238,743],{"title":972,"description":1254},"help\u002Fteam\u002Fedit-a-team-members-profile-and-services","_lLHRI9QdSoSUJrrwXgfV8eGkJ8RBgLovzbuoELsPjU",{"id":1270,"title":1239,"audience":8,"body":1271,"category":74,"description":1548,"draft":516,"extension":517,"icon":1549,"keywords":1550,"meta":1557,"navigation":521,"order":1558,"path":1238,"related":1559,"seo":1562,"stem":1563,"updatedAt":748,"__hash__":1564},"help\u002Fhelp\u002Fteam\u002Fcommission-and-compensation.md",{"type":133,"value":1272,"toc":1532},[1273,1279,1282,1286,1293,1298,1301,1363,1370,1374,1381,1426,1435,1439,1446,1450,1482,1486,1509,1511,1515,1518,1522,1525,1529],[136,1274,1275,1276,1278],{},"Commission is computed automatically from the rules on each team member's ",[164,1277,1111],{}," tab. Every earned amount is written to a commission ledger with a full trace of the rule, base, and math that produced it — so a disputed number is always explainable, never a mystery.",[136,1280,1281],{},"Compensation and banking need the team-management permission; they're not visible to regular staff.",[197,1283,1285],{"id":1284},"how-is-commission-calculated","How is commission calculated?",[136,1287,1288,1289,1292],{},"When a sale closes, each line finds the ",[164,1290,1291],{},"most specific rule"," that covers it, in this order:",[136,1294,1295],{},[164,1296,1297],{},"item → employee → role → level → location → organization",[136,1299,1300],{},"A rule set on a specific service beats the member's personal rule, which beats their role's rule, and so on down to an org-wide default. The winning rule then applies its math:",[140,1302,1303,1313],{},[143,1304,1305],{},[146,1306,1307,1310],{},[149,1308,1309],{},"Rule element",[149,1311,1312],{},"What it does",[156,1314,1315,1325,1335,1353],{},[146,1316,1317,1322],{},[161,1318,1319],{},[164,1320,1321],{},"Applies to",[161,1323,1324],{},"Which line types the rule covers: services, add-ons, products, packages, memberships, gift cards, late fees",[146,1326,1327,1332],{},[161,1328,1329],{},[164,1330,1331],{},"Rate",[161,1333,1334],{},"A fixed percentage, or tiered bands based on the provider's period-to-date sales",[146,1336,1337,1342],{},[161,1338,1339],{},[164,1340,1341],{},"Tier style",[161,1343,1344,1348,1349,1352],{},[1345,1346,1347],"em",{},"Progressive"," (each band's rate applies to sales within that band) or ",[1345,1350,1351],{},"retroactive"," (crossing a threshold re-rates the whole period)",[146,1354,1355,1360],{},[161,1356,1357],{},[164,1358,1359],{},"Base",[161,1361,1362],{},"Whether the base is before or after discounts and tax, and whether product or service costs are deducted first",[136,1364,1365,1366,1369],{},"Configured ",[164,1367,1368],{},"deductions"," (backbar, consumables, flat or percentage) can reduce the base before commission or the amount after it, always clamped so a line never goes negative.",[197,1371,1373],{"id":1372},"packages-and-memberships-who-earns-and-when","Packages and memberships: who earns, and when",[136,1375,1376,1377,1380],{},"Selling a package or membership and redeeming it are different events, and your ",[164,1378,1379],{},"recognition policy"," decides which one pays:",[140,1382,1383,1393],{},[143,1384,1385],{},[146,1386,1387,1390],{},[149,1388,1389],{},"Policy",[149,1391,1392],{},"Who earns",[156,1394,1395,1406,1416],{},[146,1396,1397,1403],{},[161,1398,1399,1402],{},[164,1400,1401],{},"On sale"," (default)",[161,1404,1405],{},"The seller earns the full commission when the cart closes",[146,1407,1408,1413],{},[161,1409,1410],{},[164,1411,1412],{},"On redemption",[161,1414,1415],{},"The sale pays nothing; the provider who performs each redeemed service earns then",[146,1417,1418,1423],{},[161,1419,1420],{},[164,1421,1422],{},"Split",[161,1424,1425],{},"A configured share at sale, the remainder at redemption",[1183,1427,1428],{},[136,1429,1430,1431,1434],{},"Changing the recognition policy applies ",[164,1432,1433],{},"going forward only"," — it never silently restates past periods. Historical figures change only through an explicit recompute.",[197,1436,1438],{"id":1437},"worker-classification-gates-commission","Worker classification gates commission",[136,1440,1441,1442,1445],{},"Each member's classification (on the wage side of Compensation) controls whether the commission engine pays them at all — employees and contractors earn commission; a booth renter does not. The engine always reads the member's ",[164,1443,1444],{},"current"," classification: if you change someone's classification and then recompute past periods, the recomputation uses today's classification, not the one they held at the time. ",[197,1447,1449],{"id":1448},"setting-it-up","Setting it up",[603,1451,1452,1456,1464,1468,1475,1479],{},[216,1453,1455],{"id":1454},"open-the-members-compensation-tab","Open the member's Compensation tab",[136,1457,1458,1460,1461,1463],{},[164,1459,760],{}," → click the member → ",[164,1462,1111],{},". You'll see their live rules, expired rules, and their level assignment.",[216,1465,1467],{"id":1466},"add-a-rule","Add a rule",[136,1469,1470,1471,1474],{},"Use the add-commission wizard: choose what it applies to, the rate or tier bands, and the base options. You can also ",[164,1472,1473],{},"copy rules from another member"," to keep a team consistent.",[216,1476,1478],{"id":1477},"assign-a-level-optional","Assign a level (optional)",[136,1480,1481],{},"Levels are org-wide commission defaults (\"Senior stylist\", \"Junior\"). A member with no personal rule falls back to their level's rule.",[197,1483,1485],{"id":1484},"where-to-see-the-results","Where to see the results",[241,1487,1488,1494,1499],{},[244,1489,1490,1493],{},[164,1491,1492],{},"Growth → Reports → Commission statement"," — per-provider commission with a drill into every line's rule, base, and band math.",[244,1495,1496,1498],{},[164,1497,490],{}," — hours, tips, and commission folded into total payable.",[244,1500,1501,1502,1504,1505,698],{},"Staff see their own trailing commission and tips on ",[164,1503,412],{}," — see ",[694,1506,1508],{"href":1507},"\u002Fhelp\u002Fteam\u002Fsee-your-own-hours","See your own hours",[197,1510,685],{"id":684},[216,1512,1514],{"id":1513},"why-is-a-team-members-commission-zero","Why is a team member's commission zero?",[136,1516,1517],{},"Check, in order: their classification earns commission (not booth renter), a rule actually covers the line type sold, and the sale's recognition event matches the policy (an \"on redemption\" package sale pays nothing at sale time).",[216,1519,1521],{"id":1520},"two-rules-could-apply-which-wins","Two rules could apply — which wins?",[136,1523,1524],{},"The more specific scope always wins; ties never split. An item-level rule beats everything below it.",[216,1526,1528],{"id":1527},"can-a-staff-member-challenge-a-commission-line","Can a staff member challenge a commission line?",[136,1530,1531],{},"Yes — commission disputes are tracked per line so a question lands on the exact ledger row, with its rule trace as the evidence.",{"title":499,"searchDepth":23,"depth":23,"links":1533},[1534,1535,1536,1537,1542,1543],{"id":1284,"depth":23,"text":1285},{"id":1372,"depth":23,"text":1373},{"id":1437,"depth":23,"text":1438},{"id":1448,"depth":23,"text":1449,"children":1538},[1539,1540,1541],{"id":1454,"depth":33,"text":1455},{"id":1466,"depth":33,"text":1467},{"id":1477,"depth":33,"text":1478},{"id":1484,"depth":23,"text":1485},{"id":684,"depth":23,"text":685,"children":1544},[1545,1546,1547],{"id":1513,"depth":33,"text":1514},{"id":1520,"depth":33,"text":1521},{"id":1527,"depth":33,"text":1528},"How Owneli calculates staff commission — rules, tiers, sale vs redemption recognition, and where every dollar is explained in the ledger.","i-lucide-percent",[1551,1552,1553,1554,1555,1556],"staff commission setup","commission not showing","commission calculation","tiered commission","commission on packages and memberships","worker classification commission",{},40,[1560,1507,1561],"\u002Fhelp\u002Fteam\u002Fprepare-payroll-for-your-accountant","\u002Fhelp\u002Fgrowth\u002Fwhich-report-answers-my-question",{"title":1239,"description":1548},"help\u002Fteam\u002Fcommission-and-compensation","DzfH17CfrzMtUVUcrixd_Y98L7VdzpGzrEsXwZt_Xlc",{"id":1566,"title":1567,"audience":8,"body":1568,"category":74,"description":1757,"draft":516,"extension":517,"icon":1758,"keywords":1759,"meta":1766,"navigation":521,"order":1767,"path":1560,"related":1768,"seo":1770,"stem":1771,"updatedAt":748,"__hash__":1772},"help\u002Fhelp\u002Fteam\u002Fprepare-payroll-for-your-accountant.md","Prepare payroll for your accountant",{"type":133,"value":1569,"toc":1743},[1570,1581,1584,1588,1633,1637,1690,1701,1708,1717,1719,1723,1729,1733,1736,1740],[136,1571,1572,1573,1576,1577,1580],{},"Owneli doesn't run payroll — it prepares it. From the ",[164,1574,1575],{},"Payroll & commission"," report, ",[164,1578,1579],{},"Send to accountant"," emails a formatted PDF plus a CSV of the pay period: clocked hours, wage estimates, tips split card vs cash, and commission, one row per employee. Your accountant applies overtime rules and tax withholding from there.",[136,1582,1583],{},"Admin or owner access is required.",[197,1585,1587],{"id":1586},"how-do-i-send-payroll-to-my-accountant","How do I send payroll to my accountant?",[603,1589,1590,1594,1602,1606,1611,1615,1618,1622],{},[216,1591,1593],{"id":1592},"approve-the-periods-timesheets-first","Approve the period's timesheets first",[136,1595,1596,1597,1599,1600,698],{},"The report is built from timesheet records. Approve the weeks in ",[164,1598,192],{}," so the hours are authoritative, not provisional — see ",[694,1601,131],{"href":522},[216,1603,1605],{"id":1604},"open-the-report","Open the report",[136,1607,1608,1610],{},[164,1609,490],{},", and set the date range to your pay period.",[216,1612,1614],{"id":1613},"click-send-to-accountant","Click Send to accountant",[136,1616,1617],{},"Enter the recipient email addresses (up to 10) and an optional note. Recipients you enter are remembered as the default for next time.",[216,1619,1621],{"id":1620},"send","Send",[136,1623,1624,1625,1628,1629,1632],{},"Each recipient gets an email with two attachments: a formatted ",[164,1626,1627],{},"PDF"," summary and the same breakdown as a ",[164,1630,1631],{},"CSV"," for import into payroll software.",[197,1634,1636],{"id":1635},"whats-in-the-file","What's in the file",[140,1638,1639,1648],{},[143,1640,1641],{},[146,1642,1643,1646],{},[149,1644,1645],{},"Column",[149,1647,333],{},[156,1649,1650,1660,1670,1680],{},[146,1651,1652,1657],{},[161,1653,1654],{},[164,1655,1656],{},"Hours worked",[161,1658,1659],{},"Clocked timesheet hours for the period",[146,1661,1662,1667],{},[161,1663,1664],{},[164,1665,1666],{},"Hourly rate \u002F Wages",[161,1668,1669],{},"Rate × hours; \"not set\" if the member has no rate",[146,1671,1672,1677],{},[161,1673,1674],{},[164,1675,1676],{},"Tips — card \u002F cash \u002F total",[161,1678,1679],{},"Tips split by how they were received",[146,1681,1682,1687],{},[161,1683,1684],{},[164,1685,1686],{},"Total payable (excl. tax)",[161,1688,1689],{},"Wages + tips + commission earned in the period",[136,1691,1692,1693,1696,1697,1700],{},"When your compensation settings fold them in, the file also carries a ",[164,1694,1695],{},"minimum-wage true-up"," column and a ",[164,1698,1699],{},"deferred-commission overtime premium"," column; otherwise those live on a separate compliance worksheet and are deliberately left out of these totals.",[136,1702,1703,1704,1707],{},"A ",[164,1705,1706],{},"House tip pool (unassigned)"," row appears below the total when tip-outs weren't attributed to a named employee — it isn't payable to anyone by name, but it must reach the accountant so redirected tip money doesn't exit payroll.",[1183,1709,1710],{},[136,1711,1712,1713,1716],{},"The report is ",[164,1714,1715],{},"raw inputs only",". Overtime premiums, statutory holiday pay, and every tax withholding are your accountant's job to apply — the totals here are pre-tax and pre-adjustment by design.",[197,1718,685],{"id":684},[216,1720,1722],{"id":1721},"why-are-someones-hours-missing-or-low","Why are someone's hours missing or low?",[136,1724,1725,1726,1728],{},"Only timesheet records in the range count. Look for missed punches in ",[164,1727,192],{}," — a manager can add a manual entry — and make sure the week was approved.",[216,1730,1732],{"id":1731},"can-i-send-it-for-one-location-only","Can I send it for one location only?",[136,1734,1735],{},"Yes — the report respects the active location filter, and the send uses the same scope you're viewing.",[216,1737,1739],{"id":1738},"where-do-the-tip-numbers-come-from","Where do the tip numbers come from?",[136,1741,1742],{},"From recorded sales in the period, split by tender. Cash tips only appear if they were rung through the POS.",{"title":499,"searchDepth":23,"depth":23,"links":1744},[1745,1751,1752],{"id":1586,"depth":23,"text":1587,"children":1746},[1747,1748,1749,1750],{"id":1592,"depth":33,"text":1593},{"id":1604,"depth":33,"text":1605},{"id":1613,"depth":33,"text":1614},{"id":1620,"depth":33,"text":1621},{"id":1635,"depth":23,"text":1636},{"id":684,"depth":23,"text":685,"children":1753},[1754,1755,1756],{"id":1721,"depth":33,"text":1722},{"id":1731,"depth":33,"text":1732},{"id":1738,"depth":33,"text":1739},"Email a pay-period payroll summary — hours, tips split by card and cash, and commission — straight to your accountant as PDF and CSV.","i-lucide-banknote",[1760,1761,1762,1763,1764,1765],"payroll export","send payroll to accountant","staff hours and tips report","payroll csv","pay period summary","tips card vs cash payroll",{},50,[522,1238,1769],"\u002Fhelp\u002Fgrowth\u002Fexport-a-report",{"title":1567,"description":1757},"help\u002Fteam\u002Fprepare-payroll-for-your-accountant","WGWz2DZTgHlZGAD1waJ0uOb4Huu8yfs_zraPSkowLAA",{"id":1774,"title":1775,"audience":8,"body":1776,"category":74,"description":1985,"draft":516,"extension":517,"icon":1986,"keywords":1987,"meta":1994,"navigation":521,"order":1995,"path":1996,"related":1997,"seo":2000,"stem":2001,"updatedAt":748,"__hash__":2002},"help\u002Fhelp\u002Fteam\u002Fsuspend-archive-or-offboard-a-team-member.md","Suspend, archive, or offboard a team member",{"type":133,"value":1777,"toc":1971},[1778,1792,1795,1799,1866,1870,1929,1943,1948,1950,1954,1957,1961,1964,1968],[136,1779,1780,1781,1783,1784,1787,1788,1791],{},"When someone leaves — or you need to lock them out fast — use the ",[164,1782,1149],{}," tab on their team panel. ",[164,1785,1786],{},"No access"," (suspend) locks the login but keeps everything else intact; ",[164,1789,1790],{},"Archive"," runs a wizard that resolves their future appointments first, then records the departure. Both are reversible.",[136,1793,1794],{},"Admin access is required. The owner and the last active admin are protected — they can't be suspended or archived.",[197,1796,1798],{"id":1797},"suspend-vs-archive-which-one","Suspend vs archive: which one?",[140,1800,1801,1813],{},[143,1802,1803],{},[146,1804,1805,1808,1810],{},[149,1806,1807],{},"Action",[149,1809,1312],{},[149,1811,1812],{},"When to use it",[156,1814,1815,1828,1841,1853],{},[146,1816,1817,1822,1825],{},[161,1818,1819,1821],{},[164,1820,1786],{}," (suspend)",[161,1823,1824],{},"Locks the login immediately. Their data, appointments, and history stay untouched.",[161,1826,1827],{},"Urgent lockout, investigation, extended leave",[146,1829,1830,1835,1838],{},[161,1831,1832],{},[164,1833,1834],{},"Restore access",[161,1836,1837],{},"Unlocks a suspended account",[161,1839,1840],{},"The situation is resolved",[146,1842,1843,1847,1850],{},[161,1844,1845],{},[164,1846,1790],{},[161,1848,1849],{},"Full offboarding: future appointments reassigned, last day and reason recorded, member removed from active rosters",[161,1851,1852],{},"The person has actually left",[146,1854,1855,1860,1863],{},[161,1856,1857],{},[164,1858,1859],{},"Reinstate",[161,1861,1862],{},"Reverses an archive, with an optional note",[161,1864,1865],{},"A rehire or a mistake",[197,1867,1869],{"id":1868},"archive-someone-the-wizard","Archive someone: the wizard",[603,1871,1872,1876,1885,1889,1904,1908,1918,1922],{},[216,1873,1875],{"id":1874},"open-offboarding","Open Offboarding",[136,1877,1878,1460,1880,1882,1883,698],{},[164,1879,760],{},[164,1881,1149],{}," tab → ",[164,1884,1790],{},[216,1886,1888],{"id":1887},"resolve-the-blockers","Resolve the blockers",[136,1890,1891,1892,1895,1896,1899,1900,1903],{},"The wizard won't continue while the member has ",[164,1893,1894],{},"future appointments",", an ",[164,1897,1898],{},"active clock-in",", or an ",[164,1901,1902],{},"open cash drawer",". Recent paid hours show as a warning (make sure payroll is settled) but don't block.",[216,1905,1907],{"id":1906},"reassign-their-future-appointments","Reassign their future appointments",[136,1909,1910,1911,1914,1915,698],{},"Every upcoming appointment and add-on is listed. Assign each to a specific provider or leave it on ",[164,1912,1913],{},"Any available",", then choose what clients are told: notify where the provider is client-visible, notify everyone, or notify no one. Click ",[164,1916,1917],{},"Apply",[216,1919,1921],{"id":1920},"confirm-the-offboarding","Confirm the offboarding",[136,1923,1924,1925,1928],{},"Record the ",[164,1926,1927],{},"last working day"," (required), a reason category, optional context, vacation payout days, and knowledge-transfer notes. Confirm to archive.",[136,1930,1931,1932,1935,1936,1939,1940,1942],{},"After archiving, the member's row shows ",[164,1933,1934],{},"Offboarded",". Tick ",[164,1937,1938],{},"Include offboarded"," in the team directory to see them; their panel shows the offboarding record — who archived them, when, why — with a ",[164,1941,1859],{}," action.",[1183,1944,1945],{},[136,1946,1947],{},"Reassignment moves real client bookings. Pick the notify option deliberately — \"notify no one\" leaves clients expecting a provider who won't be there.",[197,1949,685],{"id":684},[216,1951,1953],{"id":1952},"does-suspending-someone-cancel-their-appointments","Does suspending someone cancel their appointments?",[136,1955,1956],{},"No. Suspension only locks their login. Their appointments stay on the calendar — if they'll actually be gone, reassign or reschedule those separately, or archive instead.",[216,1958,1960],{"id":1959},"why-cant-i-archive-the-owner","Why can't I archive the owner?",[136,1962,1963],{},"The owner and the last remaining active admin are protected so a workspace can never lock itself out. Transfer ownership or promote another admin first.",[216,1965,1967],{"id":1966},"what-happens-to-their-historical-sales-and-timesheets","What happens to their historical sales and timesheets?",[136,1969,1970],{},"Nothing — history is preserved. Archiving affects access and future scheduling, not past records, so reports and payroll stay accurate.",{"title":499,"searchDepth":23,"depth":23,"links":1972},[1973,1974,1980],{"id":1797,"depth":23,"text":1798},{"id":1868,"depth":23,"text":1869,"children":1975},[1976,1977,1978,1979],{"id":1874,"depth":33,"text":1875},{"id":1887,"depth":33,"text":1888},{"id":1906,"depth":33,"text":1907},{"id":1920,"depth":33,"text":1921},{"id":684,"depth":23,"text":685,"children":1981},[1982,1983,1984],{"id":1952,"depth":33,"text":1953},{"id":1959,"depth":33,"text":1960},{"id":1966,"depth":33,"text":1967},"Lock a team member's access, or archive them for good with the offboarding wizard that reassigns their future appointments first.","i-lucide-log-out",[1988,1989,1990,1991,1992,1993],"remove staff member","suspend staff access","offboard employee","archive team member","reassign appointments leaving staff","reinstate employee",{},60,"\u002Fhelp\u002Fteam\u002Fsuspend-archive-or-offboard-a-team-member",[965,1998,1999],"\u002Fhelp\u002Fteam\u002Flog-an-employee-incident","\u002Fhelp\u002Fcalendar\u002Freschedule-cancel-and-no-shows",{"title":1775,"description":1985},"help\u002Fteam\u002Fsuspend-archive-or-offboard-a-team-member","RPCPXlkirWkQ9JwxC9Dp0o18tvJvfK7p54AvhbWGCtY",{"id":2004,"title":2005,"audience":8,"body":2006,"category":74,"description":2131,"draft":516,"extension":517,"icon":2132,"keywords":2133,"meta":2139,"navigation":521,"order":2140,"path":1998,"related":2141,"seo":2143,"stem":2144,"updatedAt":748,"__hash__":2145},"help\u002Fhelp\u002Fteam\u002Flog-an-employee-incident.md","Log an employee incident",{"type":133,"value":2007,"toc":2117},[2008,2011,2018,2022,2074,2077,2082,2086,2092,2094,2098,2101,2105,2108,2112],[136,2009,2010],{},"The incident log is a confidential HR record on each team member's panel: what happened, how serious it was, and what you did about it. Only admins and owners can see or write it — the person it concerns never sees the tab.",[136,2012,2013,2014,698],{},"For an event involving a client, visitor, or the venue itself, use ",[694,2015,2017],{"href":2016},"\u002Fhelp\u002Foperations\u002Frecord-and-follow-up-on-incidents","Record and follow up on venue incidents",[197,2019,2021],{"id":2020},"how-do-i-record-an-incident","How do I record an incident?",[603,2023,2024,2028,2035,2039,2050,2054,2069,2071],{},[216,2025,2027],{"id":2026},"open-the-incidents-tab","Open the Incidents tab",[136,2029,2030,1460,2032,2034],{},[164,2031,760],{},[164,2033,1136],{},". The tab is only visible to admins and owners.",[216,2036,2038],{"id":2037},"add-the-incident","Add the incident",[136,2040,2041,2042,2045,2046,2049],{},"Pick a ",[164,2043,2044],{},"category"," — attendance, conduct, performance, safety, client complaint, policy, or other — and a ",[164,2047,2048],{},"severity",": minor, serious, or gross.",[216,2051,2053],{"id":2052},"describe-it","Describe it",[136,2055,2056,2057,2060,2061,2064,2065,2068],{},"Set the date and time it occurred and write what happened. Optional fields capture the ",[164,2058,2059],{},"business impact",", the ",[164,2062,2063],{},"action taken",", and any ",[164,2066,2067],{},"follow-up"," planned.",[216,2070,638],{"id":637},[136,2072,2073],{},"The incident joins the member's log, timestamped and attributed to you.",[136,2075,2076],{},"Backdating is expected — you're documenting something that already happened — but an incident can't be dated in the future.",[1183,2078,2079],{},[136,2080,2081],{},"Incidents are confidential HR records. Write them as you'd want them read in a dispute: factual, dated, specific, and free of speculation. The log can be exported when you need the full record.",[197,2083,2085],{"id":2084},"marking-an-incident-as-protected","Marking an incident as protected",[136,2087,2088,2089,2091],{},"An incident can be flagged ",[164,2090,276],{}," for particularly sensitive records. ",[197,2093,685],{"id":684},[216,2095,2097],{"id":2096},"can-the-employee-see-their-incident-log","Can the employee see their incident log?",[136,2099,2100],{},"No. Incidents are admin\u002Fowner-only and are never shown to the subject inside Owneli. Whether and how you share them is your HR process, not the software's.",[216,2102,2104],{"id":2103},"should-every-complaint-become-an-incident","Should every complaint become an incident?",[136,2106,2107],{},"Use the log for things you'd want a dated record of — patterns of lateness, a client complaint, a safety event. One-off coaching conversations usually don't need one.",[216,2109,2111],{"id":2110},"how-does-this-relate-to-offboarding","How does this relate to offboarding?",[136,2113,2114,2115,698],{},"They're independent, but a well-kept incident log is what makes a termination defensible. See ",[694,2116,1775],{"href":1996},{"title":499,"searchDepth":23,"depth":23,"links":2118},[2119,2125,2126],{"id":2020,"depth":23,"text":2021,"children":2120},[2121,2122,2123,2124],{"id":2026,"depth":33,"text":2027},{"id":2037,"depth":33,"text":2038},{"id":2052,"depth":33,"text":2053},{"id":637,"depth":33,"text":638},{"id":2084,"depth":23,"text":2085},{"id":684,"depth":23,"text":685,"children":2127},[2128,2129,2130],{"id":2096,"depth":33,"text":2097},{"id":2103,"depth":33,"text":2104},{"id":2110,"depth":33,"text":2111},"Record a confidential HR incident on a team member's profile — category, severity, what happened, and the action taken.","i-lucide-flag",[2134,2135,2136,2137,2138],"employee incident log","hr record staff","document staff conduct","staff disciplinary record","incident report team member",{},70,[2016,1996,2142],"\u002Fhelp\u002Foperations\u002Fpolicies",{"title":2005,"description":2131},"help\u002Fteam\u002Flog-an-employee-incident","vvEBRGunRWymWWp6wcek1jIn3OWb5uXgqAWLeaYpwZ8",{"id":2147,"title":1508,"audience":8,"body":2148,"category":74,"description":2301,"draft":516,"extension":517,"icon":2302,"keywords":2303,"meta":2309,"navigation":521,"order":2310,"path":1507,"related":2311,"seo":2312,"stem":2313,"updatedAt":748,"__hash__":2314},"help\u002Fhelp\u002Fteam\u002Fsee-your-own-hours.md",{"type":133,"value":2149,"toc":2291},[2150,2155,2159,2164,2177,2181,2240,2243,2247,2254,2256,2260,2268,2272,2278,2282],[136,2151,2152,2154],{},[164,2153,412],{}," is your personal, read-only view of your own timesheets — paid hours, days worked, break time, and (when you have any) your commission and tips for the trailing period. Every signed-in team member can open it; you only ever see your own records.",[197,2156,2158],{"id":2157},"where-do-i-see-my-worked-hours","Where do I see my worked hours?",[136,2160,999,2161,2163],{},[164,2162,412],{},". The page shows one week at a time — use the arrows next to the week label to move back through past weeks (you can't browse into the future).",[136,2165,2166,2167,823,2170,827,2173,2176],{},"At the top, three tiles summarise the week: ",[164,2168,2169],{},"Paid hours",[164,2171,2172],{},"Days worked",[164,2174,2175],{},"Break time",". Below, each day lists your clock-in and clock-out times, total break duration, and the paid hours for that day.",[197,2178,2180],{"id":2179},"what-the-status-on-each-day-means","What the status on each day means",[140,2182,2183,2192],{},[143,2184,2185],{},[146,2186,2187,2190],{},[149,2188,2189],{},"Status",[149,2191,333],{},[156,2193,2194,2204,2214,2223,2231],{},[146,2195,2196,2201],{},[161,2197,2198],{},[164,2199,2200],{},"In progress",[161,2202,2203],{},"You're clocked in right now",[146,2205,2206,2211],{},[161,2207,2208],{},[164,2209,2210],{},"Complete",[161,2212,2213],{},"Clocked out, not yet reviewed",[146,2215,2216,2220],{},[161,2217,2218],{},[164,2219,362],{},[161,2221,2222],{},"A manager adjusted the entry after the fact",[146,2224,2225,2229],{},[161,2226,2227],{},[164,2228,372],{},[161,2230,375],{},[146,2232,2233,2237],{},[161,2234,2235],{},[164,2236,382],{},[161,2238,2239],{},"Discarded — doesn't count",[136,2241,2242],{},"Paid hours reflect your break rules: unpaid breaks are subtracted, paid breaks aren't.",[197,2244,2246],{"id":2245},"your-earnings","Your earnings",[136,2248,2249,2250,2253],{},"If you've earned commission or tips recently, an ",[164,2251,2252],{},"Earnings"," section shows both for the trailing 30 days, plus a commission breakdown. These are the same figures your manager's payroll report is built from.",[197,2255,685],{"id":684},[216,2257,2259],{"id":2258},"my-hours-look-wrong-who-fixes-them","My hours look wrong — who fixes them?",[136,2261,2262,2263,2265,2266,698],{},"Your manager or an admin, from ",[164,2264,192],{},". They can correct a missed punch with a manual entry or edit an existing one; the day then shows ",[164,2267,362],{},[216,2269,2271],{"id":2270},"why-cant-i-see-anyone-elses-hours","Why can't I see anyone else's hours?",[136,2273,2274,2275,2277],{},"By design. Team-wide timesheets are a management surface; ",[164,2276,412],{}," reads the same records scoped strictly to you.",[216,2279,2281],{"id":2280},"where-do-i-clock-in-and-out","Where do I clock in and out?",[136,2283,2284,2285,1504,2287,2290],{},"From the clock widget on ",[164,2286,304],{},[694,2288,2289],{"href":524},"Your day in Owneli",". Those punches are exactly what My hours displays.",{"title":499,"searchDepth":23,"depth":23,"links":2292},[2293,2294,2295,2296],{"id":2157,"depth":23,"text":2158},{"id":2179,"depth":23,"text":2180},{"id":2245,"depth":23,"text":2246},{"id":684,"depth":23,"text":685,"children":2297},[2298,2299,2300],{"id":2258,"depth":33,"text":2259},{"id":2270,"depth":33,"text":2271},{"id":2280,"depth":33,"text":2281},"Check your own worked hours, breaks, and recent commission and tips on the My hours page — available to every staff member.","i-lucide-clock",[2304,2305,2306,2307,2308],"check my hours","my worked hours","see my timesheet","my tips and commission","staff hours page",{},80,[522,524],{"title":1508,"description":2301},"help\u002Fteam\u002Fsee-your-own-hours","O2rNOOB1LT6rWkmvOpBSxqF9Reb4gGa5zENX1TpUQlA",[],1790210905472]