[{"data":1,"prerenderedAt":1203},["ShallowReactive",2],{"help:\u002Fhelp\u002Fteam\u002Fedit-a-team-members-profile-and-services":3,"help-all-categories":334,"help-cat-articles:\u002Fhelp\u002Fteam\u002Fedit-a-team-members-profile-and-services":454,"help-related:\u002Fhelp\u002Fteam\u002Fedit-a-team-members-profile-and-services":455},{"id":4,"title":5,"audience":6,"body":7,"category":312,"description":313,"draft":314,"extension":315,"icon":316,"keywords":317,"meta":324,"navigation":325,"order":326,"path":327,"related":328,"seo":330,"stem":331,"updatedAt":332,"__hash__":333},"help\u002Fhelp\u002Fteam\u002Fedit-a-team-members-profile-and-services.md","Edit a team member's profile and services","clinic",{"type":8,"value":9,"toc":295},"minimark",[10,23,31,36,42,201,205,230,242,246,252,256,260,271,275,281,285],[11,12,13,14,18,19,22],"p",{},"Click a team member in the ",[15,16,17],"strong",{},"Team"," directory to open their detail panel — a slide-in with tabs for everything about that person. The ",[15,20,21],{},"Services"," tab controls which services they can be booked for; if a provider is missing from a booking screen, that's the first place to look.",[11,24,25,26,30],{},"You need ",[27,28,29],"code",{},"team.view"," to open the directory. Admins see every tab; managers can open the panel for their own direct reports.",[32,33,35],"h2",{"id":34},"where-do-i-edit-a-team-member","Where do I edit a team member?",[11,37,38,39,41],{},"Open ",[15,40,17],{},", then click the person's row. The panel's tabs:",[43,44,45,61],"table",{},[46,47,48],"thead",{},[49,50,51,55,58],"tr",{},[52,53,54],"th",{},"Tab",[52,56,57],{},"What it holds",[52,59,60],{},"Who sees it",[62,63,64,78,91,102,114,126,138,151,164,176,189],"tbody",{},[49,65,66,72,75],{},[67,68,69],"td",{},[15,70,71],{},"Overview",[67,73,74],{},"Snapshot of the member",[67,76,77],{},"Admins, and managers for direct reports",[49,79,80,85,88],{},[67,81,82],{},[15,83,84],{},"Profile",[67,86,87],{},"Name, contact details, photo, bio",[67,89,90],{},"Admins",[49,92,93,97,100],{},[67,94,95],{},[15,96,21],{},[67,98,99],{},"Which services they perform",[67,101,90],{},[49,103,104,109,112],{},[67,105,106],{},[15,107,108],{},"Employment",[67,110,111],{},"Job title, employment type, hire date",[67,113,90],{},[49,115,116,121,124],{},[67,117,118],{},[15,119,120],{},"Location",[67,122,123],{},"Which locations they work at",[67,125,90],{},[49,127,128,133,136],{},[67,129,130],{},[15,131,132],{},"Personal",[67,134,135],{},"Addresses, emergency contact",[67,137,90],{},[49,139,140,145,148],{},[67,141,142],{},[15,143,144],{},"Compliance",[67,146,147],{},"Policy acknowledgements",[67,149,150],{},"Admins and the member's manager",[49,152,153,158,161],{},[67,154,155],{},[15,156,157],{},"Compensation",[67,159,160],{},"Pay structure and commission rules",[67,162,163],{},"Requires team management permission",[49,165,166,171,174],{},[67,167,168],{},[15,169,170],{},"Banking",[67,172,173],{},"Payout details",[67,175,163],{},[49,177,178,183,186],{},[67,179,180],{},[15,181,182],{},"Incidents",[67,184,185],{},"Confidential HR incident log",[67,187,188],{},"Admins and owners only",[49,190,191,196,199],{},[67,192,193],{},[15,194,195],{},"Offboarding",[67,197,198],{},"Access control, suspend, archive",[67,200,90],{},[32,202,204],{"id":203},"assign-the-services-they-perform","Assign the services they perform",[206,207,208,213,216,220,223,227],"steps",{},[209,210,212],"h3",{"id":211},"open-the-services-tab","Open the Services tab",[11,214,215],{},"The tab lists your whole service catalog grouped by category, with a checkbox per service and a search box to filter.",[209,217,219],{"id":218},"tick-the-services-this-person-performs","Tick the services this person performs",[11,221,222],{},"Only ticked services offer this member as a provider — in the booking panel, online booking, and anywhere else a provider is chosen.",[209,224,226],{"id":225},"click-save","Click Save",[11,228,229],{},"Changes apply immediately to new bookings. Existing appointments are not touched.",[231,232,233],"warning",{},[11,234,235,236,241],{},"A member with no services assigned never appears as a provider option, even with working hours set. Services and ",[237,238,240],"a",{"href":239},"\u002Fhelp\u002Fteam\u002Fset-working-hours-and-shift-patterns","working hours"," are both required before someone is bookable.",[32,243,245],{"id":244},"locations","Locations",[11,247,248,249,251],{},"For multi-location workspaces, the ",[15,250,120],{}," tab sets which sites the member works at. The team directory's location filter and per-location scheduling read from this.",[32,253,255],{"id":254},"common-questions","Common questions",[209,257,259],{"id":258},"why-cant-a-client-book-this-person-online","Why can't a client book this person online?",[11,261,262,263,265,266,270],{},"Check three things in order: the service is ticked on their ",[15,264,21],{}," tab, they have working hours on the days in question, and the service itself is enabled for online booking in ",[237,267,269],{"href":268},"\u002Fhelp\u002Fsettings\u002Fservices-and-pricing","Services and pricing",".",[209,272,274],{"id":273},"can-staff-edit-their-own-profile","Can staff edit their own profile?",[11,276,277,278,280],{},"Staff edit their own basics (photo, contact, notification preferences) from their own ",[15,279,84],{}," page — not from the team panel, which is a management surface.",[209,282,284],{"id":283},"where-do-i-change-someones-pay-or-commission","Where do I change someone's pay or commission?",[11,286,287,288,290,291,270],{},"The ",[15,289,157],{}," tab on the same panel — see ",[237,292,294],{"href":293},"\u002Fhelp\u002Fteam\u002Fcommission-and-compensation","Commission and compensation",{"title":296,"searchDepth":297,"depth":297,"links":298},"",2,[299,300,306,307],{"id":34,"depth":297,"text":35},{"id":203,"depth":297,"text":204,"children":301},[302,304,305],{"id":211,"depth":303,"text":212},3,{"id":218,"depth":303,"text":219},{"id":225,"depth":303,"text":226},{"id":244,"depth":297,"text":245},{"id":254,"depth":297,"text":255,"children":308},[309,310,311],{"id":258,"depth":303,"text":259},{"id":273,"depth":303,"text":274},{"id":283,"depth":303,"text":284},"team","Open a team member's detail panel to update their profile, assign the services they perform, and manage employment, locations, and pay.",false,"md","i-lucide-user-cog",[318,319,320,321,322,323],"edit staff profile","assign services to staff","staff not showing when booking","team member services","staff locations","team detail panel",{},true,30,"\u002Fhelp\u002Fteam\u002Fedit-a-team-members-profile-and-services",[329,293,239],"\u002Fhelp\u002Fteam\u002Finvite-a-team-member",{"title":5,"description":313},"help\u002Fteam\u002Fedit-a-team-members-profile-and-services","2026-08-14","_lLHRI9QdSoSUJrrwXgfV8eGkJ8RBgLovzbuoELsPjU",[335,346,355,364,374,384,394,403,413,423,433,444],{"id":336,"title":337,"audience":6,"description":338,"extension":339,"icon":340,"meta":341,"order":342,"slug":343,"stem":344,"__hash__":345},"helpCategories\u002Fhelp\u002Fcategories\u002Fgetting-started.yml","Getting started","Set up your workspace, learn the layout, and run your first day.","yml","i-lucide-compass",{},1,"getting-started","help\u002Fcategories\u002Fgetting-started","lTnfg_2tKvxQ9QanJ9XY3shoBHrJNWNfnxhcYaaKKPI",{"id":347,"title":348,"audience":6,"description":349,"extension":339,"icon":350,"meta":351,"order":297,"slug":352,"stem":353,"__hash__":354},"helpCategories\u002Fhelp\u002Fcategories\u002Fcalendar.yml","Calendar & booking","Book, move, and cancel appointments. Block time, work the waitlist, and read the grid at a glance.","i-lucide-calendar",{},"calendar","help\u002Fcategories\u002Fcalendar","s5UMHzRIeTUFi7mdsOyuSluzJBp79U9WTsTpOtbaW-E",{"id":356,"title":357,"audience":6,"description":358,"extension":339,"icon":359,"meta":360,"order":303,"slug":361,"stem":362,"__hash__":363},"helpCategories\u002Fhelp\u002Fcategories\u002Fcheckout.yml","Checkout & payments","Ring up a sale, take tips, handle deposits and fees, issue refunds, and close the drawer.","i-lucide-credit-card",{},"checkout","help\u002Fcategories\u002Fcheckout","4PQPgJd7Z25g0SvtoqqdMlnzk3DlcJpaZhNAiNiYVW0",{"id":365,"title":366,"audience":6,"description":367,"extension":339,"icon":368,"meta":369,"order":370,"slug":371,"stem":372,"__hash__":373},"helpCategories\u002Fhelp\u002Fcategories\u002Fclients.yml","Clients & forms","Add and find clients, read a client profile, and send forms and consents.","i-lucide-users",{},4,"clients","help\u002Fcategories\u002Fclients","u-tqzEJo2gR_wJ7x7y-EMIF3L4TP9EuBWlamwgwCC0I",{"id":375,"title":376,"audience":6,"description":377,"extension":339,"icon":378,"meta":379,"order":380,"slug":381,"stem":382,"__hash__":383},"helpCategories\u002Fhelp\u002Fcategories\u002Fretail.yml","Memberships, packages & gift cards","The things clients buy once and spend down over time, and how each one behaves at checkout.","i-lucide-gift",{},5,"retail","help\u002Fcategories\u002Fretail","wVVr_rc_P9p2RZWwy0XKsNB9fQ7XtQxxIz4qnixkGkg",{"id":385,"title":386,"audience":6,"description":387,"extension":339,"icon":388,"meta":389,"order":390,"slug":391,"stem":392,"__hash__":393},"helpCategories\u002Fhelp\u002Fcategories\u002Foperations.yml","Operations","The internal side of the business, covering your written playbook, task boards, venue incidents, and the policies everyone signs.","i-lucide-briefcase",{},6,"operations","help\u002Fcategories\u002Foperations","kSPRTYYbOW5LBNuaYXGv0C4IE7BqS2n-OkCSI97f-cM",{"id":395,"title":396,"audience":6,"description":397,"extension":339,"icon":398,"meta":399,"order":400,"slug":312,"stem":401,"__hash__":402},"helpCategories\u002Fhelp\u002Fcategories\u002Fteam.yml","Team & scheduling","Working hours, the weekly roster, clock-in, timesheets, and time off.","i-lucide-id-card",{},7,"help\u002Fcategories\u002Fteam","1cMbCRwUmewb4t_DwUJ7jJUjntx-odU8jRDgBredsPs",{"id":404,"title":405,"audience":6,"description":406,"extension":339,"icon":407,"meta":408,"order":409,"slug":410,"stem":411,"__hash__":412},"helpCategories\u002Fhelp\u002Fcategories\u002Fgrowth.yml","Reports & growth","Read the numbers, export them, and find the report you actually need.","i-lucide-trending-up",{},8,"growth","help\u002Fcategories\u002Fgrowth","3XyCU-DkoYi7xSPz0tDRohlYkNBUS0YsLo-insknI8o",{"id":414,"title":415,"audience":6,"description":416,"extension":339,"icon":417,"meta":418,"order":419,"slug":420,"stem":421,"__hash__":422},"helpCategories\u002Fhelp\u002Fcategories\u002Fsettings.yml","Settings & admin","Services and pricing, who can see what, and moving your data in from another system.","i-lucide-settings",{},9,"settings","help\u002Fcategories\u002Fsettings","rdLQHp7tfAu5iySbsypfXu1kOuujDAuLVk6yGidNvtQ",{"id":424,"title":425,"audience":6,"description":426,"extension":339,"icon":427,"meta":428,"order":429,"slug":430,"stem":431,"__hash__":432},"helpCategories\u002Fhelp\u002Fcategories\u002Faccount.yml","Your login and profile","Your own login, password, two-factor security, profile, and language.","i-lucide-user-circle",{},10,"account","help\u002Fcategories\u002Faccount","8JZPH_8Q-lnEEFgysE9gCwyd1pzUe2hfAebATuQ5Pog",{"id":434,"title":435,"audience":436,"description":437,"extension":339,"icon":438,"meta":439,"order":440,"slug":441,"stem":442,"__hash__":443},"helpCategories\u002Fhelp\u002Fcategories\u002Fbook-online.yml","Book online","client","Booking, paying, and managing your visit from your venue's booking page and the private links they send you.","i-lucide-globe",{},20,"book-online","help\u002Fcategories\u002Fbook-online","dUBIoELt-ci1vqbw_VX1VA6PGJV8V-9x4ZmpAk1aXXE",{"id":445,"title":446,"audience":436,"description":447,"extension":339,"icon":448,"meta":449,"order":450,"slug":451,"stem":452,"__hash__":453},"helpCategories\u002Fhelp\u002Fcategories\u002Fportal.yml","Your account and visits","Booking from your account, managing your visits, and using your wallet, memberships and rewards.","i-lucide-user-round",{},21,"portal","help\u002Fcategories\u002Fportal","D8_zQhv9hO2b9PYDADw-ebh1yZUuC0UcBt3DDZbMAH4",[],[456,676,976],{"id":457,"title":458,"audience":6,"body":459,"category":312,"description":661,"draft":314,"extension":315,"icon":662,"keywords":663,"meta":670,"navigation":325,"order":440,"path":329,"related":671,"seo":672,"stem":673,"updatedAt":674,"__hash__":675},"help\u002Fhelp\u002Fteam\u002Finvite-a-team-member.md","Invite a team member",{"type":8,"value":460,"toc":646},[461,471,474,478,549,553,563,570,574,577,611,617,619,623,629,633,639,643],[11,462,463,464,466,467,470],{},"To add someone to your team, open the ",[15,465,17],{}," group and click ",[15,468,469],{},"Invite team member",". They get an email invitation; once they accept and log in, they appear as an active member you can schedule, assign services to, and pay.",[11,472,473],{},"You need admin (or owner) access — the invite button only appears for admins.",[32,475,477],{"id":476},"how-do-i-invite-a-new-staff-member","How do I invite a new staff member?",[206,479,480,484,490,494,508,512,524,538,542],{},[209,481,483],{"id":482},"open-the-team-directory","Open the team directory",[11,485,486,487,489],{},"Go to ",[15,488,17],{}," in the sidebar. The directory lists everyone, with their role and status.",[209,491,493],{"id":492},"click-invite-team-member","Click Invite Team Member",[11,495,287,496,499,500,503,504,507],{},[15,497,498],{},"Add team member"," panel opens. Only two fields are required to invite someone: ",[15,501,502],{},"First name"," and ",[15,505,506],{},"Email"," on the Profile section. Everything else — addresses, emergency contacts, employment details — can be filled in later.",[209,509,511],{"id":510},"pick-the-role","Pick the role",[11,513,514,515,518,519,523],{},"Open the ",[15,516,517],{},"Settings"," section in the panel's sidebar. The role picker lists the built-in roles plus any custom permission roles your workspace has created (marked \"custom\"). The Owner role can't be assigned by invitation. A short description under the picker tells you what the selected role can do — see ",[237,520,522],{"href":521},"\u002Fhelp\u002Fsettings\u002Froles-and-permissions","Roles and permissions"," for the full breakdown.",[11,525,526,527,530,531,533,534,537],{},"You can also assign their ",[15,528,529],{},"services",", ",[15,532,244],{},", and ",[15,535,536],{},"pay"," from the same panel now, or come back to them after they accept.",[209,539,541],{"id":540},"send-the-invitation","Send the invitation",[11,543,544,545,548],{},"Click ",[15,546,547],{},"Add",". The person receives an email with a link to create their account and join your workspace.",[32,550,552],{"id":551},"what-happens-before-they-accept","What happens before they accept",[11,554,555,556,559,560,270],{},"The invited person shows in the directory with an ",[15,557,558],{},"Invited"," status. That row is a receipt that the invite went out — there's no profile to open yet. Until they accept, manage the invitation (resend or revoke) from ",[15,561,562],{},"Settings → Members",[11,564,565,566,569],{},"Once they accept, their row becomes a real member. Admins may briefly see an ",[15,567,568],{},"Onboarding"," status while the new member finishes their first-run steps; colleagues just see them as active.",[32,571,573],{"id":572},"after-they-join-the-setup-that-makes-them-bookable","After they join: the setup that makes them bookable",[11,575,576],{},"An accepted invitation creates the account — it doesn't schedule anyone. Two follow-ups matter:",[43,578,579,589],{},[46,580,581],{},[49,582,583,586],{},[52,584,585],{},"Step",[52,587,588],{},"Why it matters",[62,590,591,601],{},[49,592,593,598],{},[67,594,595],{},[237,596,597],{"href":327},"Assign their services",[67,599,600],{},"Only assigned services offer them as a provider when booking",[49,602,603,608],{},[67,604,605],{},[237,606,607],{"href":239},"Set their working hours",[67,609,610],{},"Without hours they never appear as bookable on the calendar",[612,613,614],"tip",{},[11,615,616],{},"Set both immediately after the invite goes out. The most common \"my new hire isn't on the calendar\" report is a member with no working hours, not a failed invitation.",[32,618,255],{"id":254},[209,620,622],{"id":621},"the-invitation-email-never-arrived-what-do-i-check","The invitation email never arrived — what do I check?",[11,624,625,626,628],{},"Ask them to check spam first, then resend from ",[15,627,562],{},". Confirm the email address on the invite row is spelled correctly; if not, revoke it and send a fresh invitation.",[209,630,632],{"id":631},"can-i-change-someones-role-after-they-join","Can I change someone's role after they join?",[11,634,635,636,638],{},"Yes — roles and permission roles are edited from ",[15,637,562],{}," at any time. The invitation just sets the starting role.",[209,640,642],{"id":641},"why-cant-i-see-the-invite-team-member-button","Why can't I see the Invite team member button?",[11,644,645],{},"It's admin-only. If you manage the rota but aren't an admin, ask an admin or the owner to send the invite.",{"title":296,"searchDepth":297,"depth":297,"links":647},[648,654,655,656],{"id":476,"depth":297,"text":477,"children":649},[650,651,652,653],{"id":482,"depth":303,"text":483},{"id":492,"depth":303,"text":493},{"id":510,"depth":303,"text":511},{"id":540,"depth":303,"text":541},{"id":551,"depth":297,"text":552},{"id":572,"depth":297,"text":573},{"id":254,"depth":297,"text":255,"children":657},[658,659,660],{"id":621,"depth":303,"text":622},{"id":631,"depth":303,"text":632},{"id":641,"depth":303,"text":642},"Send a Owneli invitation to a new staff member, pick their role and permissions, and see what happens before they accept.","i-lucide-user-plus",[664,665,666,667,668,669],"invite team member","add staff to workroom","send staff invitation","team member roles","staff invite not accepted","resend invitation",{},[327,521,239],{"title":458,"description":661},"help\u002Fteam\u002Finvite-a-team-member","2026-09-01","SPMCgSWMtawNhFB3SaXScSbrFNLgDr5zqTCpcYTdJ0Q",{"id":677,"title":294,"audience":6,"body":678,"category":312,"description":959,"draft":314,"extension":315,"icon":960,"keywords":961,"meta":968,"navigation":325,"order":969,"path":293,"related":970,"seo":973,"stem":974,"updatedAt":332,"__hash__":975},"help\u002Fhelp\u002Fteam\u002Fcommission-and-compensation.md",{"type":8,"value":679,"toc":943},[680,686,689,693,700,705,708,770,777,781,788,833,842,846,853,857,889,893,920,922,926,929,933,936,940],[11,681,682,683,685],{},"Commission is computed automatically from the rules on each team member's ",[15,684,157],{}," tab. Every earned amount is written to a commission ledger with a full trace of the rule, base, and math that produced it — so a disputed number is always explainable, never a mystery.",[11,687,688],{},"Compensation and banking need the team-management permission; they're not visible to regular staff.",[32,690,692],{"id":691},"how-is-commission-calculated","How is commission calculated?",[11,694,695,696,699],{},"When a sale closes, each line finds the ",[15,697,698],{},"most specific rule"," that covers it, in this order:",[11,701,702],{},[15,703,704],{},"item → employee → role → level → location → organization",[11,706,707],{},"A rule set on a specific service beats the member's personal rule, which beats their role's rule, and so on down to an org-wide default. The winning rule then applies its math:",[43,709,710,720],{},[46,711,712],{},[49,713,714,717],{},[52,715,716],{},"Rule element",[52,718,719],{},"What it does",[62,721,722,732,742,760],{},[49,723,724,729],{},[67,725,726],{},[15,727,728],{},"Applies to",[67,730,731],{},"Which line types the rule covers: services, add-ons, products, packages, memberships, gift cards, late fees",[49,733,734,739],{},[67,735,736],{},[15,737,738],{},"Rate",[67,740,741],{},"A fixed percentage, or tiered bands based on the provider's period-to-date sales",[49,743,744,749],{},[67,745,746],{},[15,747,748],{},"Tier style",[67,750,751,755,756,759],{},[752,753,754],"em",{},"Progressive"," (each band's rate applies to sales within that band) or ",[752,757,758],{},"retroactive"," (crossing a threshold re-rates the whole period)",[49,761,762,767],{},[67,763,764],{},[15,765,766],{},"Base",[67,768,769],{},"Whether the base is before or after discounts and tax, and whether product or service costs are deducted first",[11,771,772,773,776],{},"Configured ",[15,774,775],{},"deductions"," (backbar, consumables, flat or percentage) can reduce the base before commission or the amount after it, always clamped so a line never goes negative.",[32,778,780],{"id":779},"packages-and-memberships-who-earns-and-when","Packages and memberships: who earns, and when",[11,782,783,784,787],{},"Selling a package or membership and redeeming it are different events, and your ",[15,785,786],{},"recognition policy"," decides which one pays:",[43,789,790,800],{},[46,791,792],{},[49,793,794,797],{},[52,795,796],{},"Policy",[52,798,799],{},"Who earns",[62,801,802,813,823],{},[49,803,804,810],{},[67,805,806,809],{},[15,807,808],{},"On sale"," (default)",[67,811,812],{},"The seller earns the full commission when the cart closes",[49,814,815,820],{},[67,816,817],{},[15,818,819],{},"On redemption",[67,821,822],{},"The sale pays nothing; the provider who performs each redeemed service earns then",[49,824,825,830],{},[67,826,827],{},[15,828,829],{},"Split",[67,831,832],{},"A configured share at sale, the remainder at redemption",[231,834,835],{},[11,836,837,838,841],{},"Changing the recognition policy applies ",[15,839,840],{},"going forward only"," — it never silently restates past periods. Historical figures change only through an explicit recompute.",[32,843,845],{"id":844},"worker-classification-gates-commission","Worker classification gates commission",[11,847,848,849,852],{},"Each member's classification (on the wage side of Compensation) controls whether the commission engine pays them at all — employees and contractors earn commission; a booth renter does not. The engine always reads the member's ",[15,850,851],{},"current"," classification: if you change someone's classification and then recompute past periods, the recomputation uses today's classification, not the one they held at the time. ",[32,854,856],{"id":855},"setting-it-up","Setting it up",[206,858,859,863,871,875,882,886],{},[209,860,862],{"id":861},"open-the-members-compensation-tab","Open the member's Compensation tab",[11,864,865,867,868,870],{},[15,866,17],{}," → click the member → ",[15,869,157],{},". You'll see their live rules, expired rules, and their level assignment.",[209,872,874],{"id":873},"add-a-rule","Add a rule",[11,876,877,878,881],{},"Use the add-commission wizard: choose what it applies to, the rate or tier bands, and the base options. You can also ",[15,879,880],{},"copy rules from another member"," to keep a team consistent.",[209,883,885],{"id":884},"assign-a-level-optional","Assign a level (optional)",[11,887,888],{},"Levels are org-wide commission defaults (\"Senior stylist\", \"Junior\"). A member with no personal rule falls back to their level's rule.",[32,890,892],{"id":891},"where-to-see-the-results","Where to see the results",[894,895,896,903,909],"ul",{},[897,898,899,902],"li",{},[15,900,901],{},"Growth → Reports → Commission statement"," — per-provider commission with a drill into every line's rule, base, and band math.",[897,904,905,908],{},[15,906,907],{},"Growth → Reports → Payroll & commission"," — hours, tips, and commission folded into total payable.",[897,910,911,912,915,916,270],{},"Staff see their own trailing commission and tips on ",[15,913,914],{},"My hours"," — see ",[237,917,919],{"href":918},"\u002Fhelp\u002Fteam\u002Fsee-your-own-hours","See your own hours",[32,921,255],{"id":254},[209,923,925],{"id":924},"why-is-a-team-members-commission-zero","Why is a team member's commission zero?",[11,927,928],{},"Check, in order: their classification earns commission (not booth renter), a rule actually covers the line type sold, and the sale's recognition event matches the policy (an \"on redemption\" package sale pays nothing at sale time).",[209,930,932],{"id":931},"two-rules-could-apply-which-wins","Two rules could apply — which wins?",[11,934,935],{},"The more specific scope always wins; ties never split. An item-level rule beats everything below it.",[209,937,939],{"id":938},"can-a-staff-member-challenge-a-commission-line","Can a staff member challenge a commission line?",[11,941,942],{},"Yes — commission disputes are tracked per line so a question lands on the exact ledger row, with its rule trace as the evidence.",{"title":296,"searchDepth":297,"depth":297,"links":944},[945,946,947,948,953,954],{"id":691,"depth":297,"text":692},{"id":779,"depth":297,"text":780},{"id":844,"depth":297,"text":845},{"id":855,"depth":297,"text":856,"children":949},[950,951,952],{"id":861,"depth":303,"text":862},{"id":873,"depth":303,"text":874},{"id":884,"depth":303,"text":885},{"id":891,"depth":297,"text":892},{"id":254,"depth":297,"text":255,"children":955},[956,957,958],{"id":924,"depth":303,"text":925},{"id":931,"depth":303,"text":932},{"id":938,"depth":303,"text":939},"How Owneli calculates staff commission — rules, tiers, sale vs redemption recognition, and where every dollar is explained in the ledger.","i-lucide-percent",[962,963,964,965,966,967],"staff commission setup","commission not showing","commission calculation","tiered commission","commission on packages and memberships","worker classification commission",{},40,[971,918,972],"\u002Fhelp\u002Fteam\u002Fprepare-payroll-for-your-accountant","\u002Fhelp\u002Fgrowth\u002Fwhich-report-answers-my-question",{"title":294,"description":959},"help\u002Fteam\u002Fcommission-and-compensation","DzfH17CfrzMtUVUcrixd_Y98L7VdzpGzrEsXwZt_Xlc",{"id":977,"title":978,"audience":6,"body":979,"category":312,"description":1186,"draft":314,"extension":315,"icon":1187,"keywords":1188,"meta":1195,"navigation":325,"order":1196,"path":239,"related":1197,"seo":1200,"stem":1201,"updatedAt":332,"__hash__":1202},"help\u002Fhelp\u002Fteam\u002Fset-working-hours-and-shift-patterns.md","Set working hours and shift patterns",{"type":8,"value":980,"toc":1170},[981,992,995,999,1002,1043,1046,1050,1090,1094,1100,1120,1130,1134,1141,1143,1147,1153,1157,1160,1164],[11,982,983,984,987,988,991],{},"Working hours are what make someone appear as bookable on the calendar. Set the recurring weekly pattern on the ",[15,985,986],{},"Availability"," tab, then handle one-off changes on ",[15,989,990],{},"Shifts"," — the per-week override grid.",[11,993,994],{},"You need the scheduling permission to edit either surface. It's deliberately separate from booking appointments, so you can grant \"runs the rota\" without the client calendar.",[32,996,998],{"id":997},"where-do-working-hours-live","Where do working hours live?",[11,1000,1001],{},"Team scheduling is three tabs on one navigation rail:",[43,1003,1004,1013],{},[46,1005,1006],{},[49,1007,1008,1010],{},[52,1009,54],{},[52,1011,1012],{},"What it controls",[62,1014,1015,1024,1033],{},[49,1016,1017,1021],{},[67,1018,1019],{},[15,1020,986],{},[67,1022,1023],{},"The recurring weekly template — each person's usual days and times",[49,1025,1026,1030],{},[67,1027,1028],{},[15,1029,990],{},[67,1031,1032],{},"Per-day overrides for one specific week, on top of the template",[49,1034,1035,1040],{},[67,1036,1037],{},[15,1038,1039],{},"Timesheets",[67,1041,1042],{},"What was actually worked — clock-in records and payroll approval",[11,1044,1045],{},"The template is the default that repeats forever; an override changes one dated week without touching the pattern.",[32,1047,1049],{"id":1048},"set-someones-recurring-hours","Set someone's recurring hours",[206,1051,1052,1056,1065,1069,1072,1076,1083,1087],{},[209,1053,1055],{"id":1054},"open-availability","Open Availability",[11,1057,486,1058,1061,1062,1064],{},[15,1059,1060],{},"Team → Scheduling"," and pick the ",[15,1063,986],{}," tab.",[209,1066,1068],{"id":1067},"open-the-members-week","Open the member's week",[11,1070,1071],{},"Click the person to edit their weekly pattern. For each day, choose whether they work and set the time range.",[209,1073,1075],{"id":1074},"add-a-split-range-if-needed","Add a split range if needed",[11,1077,1078,1079,1082],{},"A day can carry more than one range — for example 9:00–12:00 and 14:00–18:00 with a midday break. Use ",[15,1080,1081],{},"Copy Monday to all"," to fill the week from one day.",[209,1084,1086],{"id":1085},"save","Save",[11,1088,1089],{},"The pattern now repeats every week, and the calendar shows the member as bookable inside those hours.",[32,1091,1093],{"id":1092},"override-one-week-on-shifts","Override one week on Shifts",[11,1095,1096,1097,1099],{},"Use the ",[15,1098,990],{}," grid when a specific week differs — a late start on Tuesday, extra Saturday cover, an early finish. Handy tools on the grid:",[894,1101,1102,1108,1114],{},[897,1103,1104,1107],{},[15,1105,1106],{},"Copy week → next week"," — duplicate the overrides you just built",[897,1109,1110,1113],{},[15,1111,1112],{},"Pull last week"," — bring last week's overrides forward",[897,1115,1116,1119],{},[15,1117,1118],{},"Clear"," — remove a date's override so the recurring template takes over again",[1121,1122,1123],"note",{},[11,1124,1125,1126,1129],{},"Approved time off and fixed-date holidays are protected: copying or pulling a week leaves those days untouched and tells you which days it skipped. Manage absence through ",[15,1127,1128],{},"Time off",", not by editing the shift grid.",[32,1131,1133],{"id":1132},"shift-templates","Shift templates",[11,1135,1136,1137,1140],{},"Save a week you've built as a reusable ",[15,1138,1139],{},"shift template"," (\"Full-time M–F\", \"Weekends only\") and apply it to anyone. Setting up a new starter's hours becomes two clicks.",[32,1142,255],{"id":254},[209,1144,1146],{"id":1145},"why-doesnt-my-staff-member-show-on-the-calendar","Why doesn't my staff member show on the calendar?",[11,1148,1149,1150,270],{},"No working hours is the usual cause — the day grid stays empty for them even though the account exists. Set the weekly template first, and check they also have ",[237,1151,1152],{"href":327},"services assigned",[209,1154,1156],{"id":1155},"does-changing-the-template-affect-existing-appointments","Does changing the template affect existing appointments?",[11,1158,1159],{},"No. Hours control where new bookings can go; appointments already on the books stay where they are.",[209,1161,1163],{"id":1162},"whats-the-difference-between-the-template-and-a-shift-override","What's the difference between the template and a shift override?",[11,1165,1166,1167,1169],{},"The template repeats every week with no dates attached. An override belongs to one dated week; ",[15,1168,1118],{}," it and the template shows through again.",{"title":296,"searchDepth":297,"depth":297,"links":1171},[1172,1173,1179,1180,1181],{"id":997,"depth":297,"text":998},{"id":1048,"depth":297,"text":1049,"children":1174},[1175,1176,1177,1178],{"id":1054,"depth":303,"text":1055},{"id":1067,"depth":303,"text":1068},{"id":1074,"depth":303,"text":1075},{"id":1085,"depth":303,"text":1086},{"id":1092,"depth":297,"text":1093},{"id":1132,"depth":297,"text":1133},{"id":254,"depth":297,"text":255,"children":1182},[1183,1184,1185],{"id":1145,"depth":303,"text":1146},{"id":1155,"depth":303,"text":1156},{"id":1162,"depth":303,"text":1163},"Set each team member's recurring weekly hours, override a single week's shifts, and reuse saved shift templates so staff show as bookable.","i-lucide-calendar-range",[1189,1190,1191,1192,1193,1194],"set staff working hours","shift patterns","staff not bookable on calendar","weekly rota","shift templates","override shifts one week",{},15,[1198,327,1199],"\u002Fhelp\u002Fteam\u002Fshifts-timesheets-and-time-off","\u002Fhelp\u002Fcalendar\u002Ffind-your-way-around",{"title":978,"description":1186},"help\u002Fteam\u002Fset-working-hours-and-shift-patterns","7MeQzbk98v6La7TVRmwu1HdWzS2u5jNELcgMJVHjv0g",1790218961840]