Account deletion

Delete your account

Request deletion of your Owneli account. Requests are reviewed by Owneli, including when you cannot sign in.

If you can still sign in

Clients can request deletion from Account, team members from My profile, and accountants from their account page. Every request is reviewed before anything is deleted.

Client accountTeam account

Request deletion

Use the address you sign in with, or the one the business has on file for you.

Optional. Helps us find the right record when your email is on file at more than one business.

Optional. Please do not include health information here.

What deletion removes

Your sign-in is destroyed: the identity behind your email and password or magic link, the link between that sign-in and every business you use it at, any card you saved (detached at the payment processor, so a membership that was billing it will need a new one) and every device you turned notifications on for. You will not be able to sign in again, and signing up later creates a new, empty account.

What the business keeps

Deleting your sign-in does not delete the business’s own record of you. A salon or clinic is legally required to keep some of it, and both app stores allow that as long as it is stated plainly — which is what this page does.

  • Your appointment history with each business, so its diary and its staff’s pay records stay whole.
  • Treatment records, consent forms, patch tests and before/after photographs — kept for eight years under medical-records rules, and withdrawn from everyday use once an erasure request is actioned.
  • Sales, payments, refunds, gift cards, packages and memberships — tax records the business must keep.
  • The audit trail, including the record that your account was deleted.

How long it takes

We aim to complete requests within 30 days, subject to applicable legal deadlines. We will explain any additional steps and confirm completion.

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