Para parceiros Uma situação real
Answer a card dispute with the evidence that wins it.
Use the evidence Owneli gathers, add your explanation and files, and know what winning, losing or accepting costs.
Gravado em um espaço de trabalho de demonstração. Narrado, com legendas ativadas.
Esta gravação ainda não está disponível no seu idioma, por isso é reproduzida em inglês.
Read the tip for this reason
The tip under the stage says what the bank looks for, based on the client's reason. For Service not received, that is proof the visit happened.
A situação
Coloque em prática.
A client tells their bank they never received a treatment they were charged for. You have nine days to show the bank what really happened.
O que você vai aprender
You know what evidence is already gathered, what to add, when to accept instead, and what happens to the money when the bank decides.
Antes de começar
You need the permission to issue refunds. Open the dispute from Point of sale, Disputes while it still needs a response.
Lembre-se
Once a response is sent, nothing more can be added, so preview it first. If you lose or accept, the sale is reversed and the card network's dispute fee, about $15, is passed on to you. This recording stops before attaching a file, sending or accepting.
Tente a decisão
You have sent your response, then find a signed form that proves the visit. What can you do?
Leia o passo a passo completo
1. Read the tip for this reason
The tip under the stage says what the bank looks for, based on the client's reason. For Service not received, that is proof the visit happened.
2. Check the evidence gathered
Owneli has already gathered the charge, the booking and the policy the client agreed to, what happened at the visit, what the client was sent and their other charges around the same time.
3. Explain in plain words
Under Your response, explain what the charge was for and why it is valid. Choose the kind of file and attach anything the summary does not hold, such as a signed consent form: PDF, JPG or PNG up to 3 MB.
4. Preview, then send
Preview what the bank receives opens the evidence summary as the bank will see it. Send response to the bank asks you to confirm, because once sent, nothing more can be added.
5. Accept only when they are owed
If the client is genuinely owed the money, Accept dispute closes it now instead of weeks later. The client keeps the amount and the dispute fee is passed on to you.
6. Follow the outcome
An answered dispute is With the bank, which usually decides within 60 to 75 days, and you are notified either way. Won returns the held money to your payouts. Lost reverses the sale and passes on the dispute fee.
Aprofunde-se