Growth → Reviews
Reviews are collected automatically — a request goes out 24 hours after each appointment. You don't chase them by hand.
What the client sees
The request link opens a short public page: an overall star rating, a would-you-recommend question, and an optional comment. No sign-in, no account.
Once they submit, that's it — the link shows their submitted review rather than letting them rewrite it.
Turning collection on
If your reviews page is empty, review requests aren't enabled yet. Enable them in settings and they start going out automatically after each appointment. Nothing is sent retroactively.
The reviews page
Three figures across the top: your average out of 5, the total number of reviews, and the distribution across the five star ratings. The distribution is the more useful one — an average of 4.6 made of mostly 5s with a few 1s is a different business from a steady wall of 4s and 5s.
Filtering
- Status — Submitted, Pending, Flagged
- Rating — 1+ through 5-only
- Sort — most recent, highest, lowest
- Location — per site, or all locations
Statuses
| Status | Meaning |
|---|---|
| Pending | Requested, not yet answered |
| Submitted | The client answered |
| Flagged | Marked for attention |
A review left without a name shows as Anonymous, and one left without a comment shows as No comment — a bare rating is still a data point.
Google Rating Boost
Settings → Add-ons → Google Rating Boost
When a client submits a high rating on your own review request, this automatically emails them a one-tap link to post that review on Google.
| Setting | What it does |
|---|---|
| Enable | Turns the follow-up on |
| Invite clients who rate | The threshold — 3+, 4+, or 5 only. Reviews below it are never asked to post on Google. |
| Default Google review link | Used for any location without its own. Find it in your Google Business Profile under Ask for reviews. |
| Per-location links | Each location can have its own, or fall back to the default |
The add-on shows its own status: Available (off), Needs setup (on but no link configured), or Active.
Responding
Reviews are visible on the client's profile under their Reviews tab, so the person who next sees them knows what was said. Reviews access is its own permission — a role can read reviews without being an admin, and staff-tier roles are scoped to their own by default.
Reporting
- Growth → Reports → Reviews list — every review, filterable and exportable
- Growth → Reports → Review rating trend — whether your average is moving, and in which direction