A payment did not go through
Nothing is taken until the payment is confirmed. Try the card again or ask a team member to switch to another method. You will not be charged twice.
Help
A few quick answers, and how to reach a person if you need one.
Hand the device back to a team member. They can pause the payment, switch the method, or finish it for you at the desk. Nothing is charged until you confirm.
Nothing is taken until the payment is confirmed. Try the card again or ask a team member to switch to another method. You will not be charged twice.
Use the manage link in your confirmation email, or reply to that email and the team will sort it out.
Intake links expire for privacy. Ask the team to resend yours and the new link will open straight away.
You can check a gift card balance yourself: open the balance checker and enter the code from your card or the email it arrived in.
Bookings, payments and appointments are handled by the business itself, so their team is the one who can help.
The confirmation, reminder and receipt emails you received come from the business and include their phone number and email address.
Have a client account? You can message the team directly from your portal.
Signed in? Settings hold your business, scheduling and payment configuration. If something looks wrong across the whole app, check system status first.
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Owneli is the software these pages run on. For questions about Owneli, or support with an Owneli business account, write to the Owneli team.
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For businesses on Owneli and their teams. Most answers are a search away. When you need a person, send us a message.